Compare Agentforce Sales (formerly Salesforce Sales Cloud) and Dynamics 365 Sales 
At a Glance
Market Segments
Mid-Market (46.0% of reviews)
Mid-Market (39.4% of reviews)
Entry-Level Pricing
$25.00 1 User Per Month
$210/month per user
Agentforce Sales (formerly Salesforce Sales Cloud)
Star Rating
(25,764)4.4 out of 5
Market Segments
Mid-Market (46.0% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 User Per Month
Free Trial is available
Browse all 4 pricing plansDynamics 365 Sales
Star Rating
(1,617)3.8 out of 5
Market Segments
Mid-Market (39.4% of reviews)
Pros & Cons
Entry-Level Pricing
$210/month per user
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Agentforce Sales excels in automation and customizable dashboards, making it a favorite for users who appreciate real-time insights and efficient management of sales pipelines. Users highlight how these features save time and enhance productivity, allowing teams to focus on building customer relationships.
- According to verified reviews, Dynamics 365 Sales stands out for its AI-driven insights and seamless integration within the Microsoft ecosystem. Users appreciate how it unifies the sales process, enabling teams to work smarter and leverage predictive analytics to close deals faster.
- Users say that Agentforce Sales provides a more intuitive user experience, with a higher ease of use rating. This is reflected in feedback about its straightforward interface, which helps teams manage customer inquiries and track performance effectively, fostering collaboration across departments.
- Reviewers mention that Dynamics 365 Sales, while powerful, can sometimes present challenges in configuration and meeting specific workflow needs. Some users have noted that the setup process can be less intuitive compared to Agentforce Sales, which may require additional time for customization.
- According to recent user feedback, Agentforce Sales shines in its support capabilities, with users praising the platform for its ability to manage customer inquiries efficiently. This centralized approach helps teams maintain strong client relationships and ensures that everyone has access to vital information.
- G2 reviewers highlight that while Dynamics 365 Sales offers robust features, it has a lower overall satisfaction score compared to Agentforce Sales. Users express a desire for improvements in areas like quality of support and product direction, indicating that there is room for growth in enhancing user experience.
Pricing
Entry-Level Pricing
Agentforce Sales (formerly Salesforce Sales Cloud)
Starter Edition
$25.00
1 User Per Month
Out-of-the-box CRM for up to 10 users
- Automatic data capture
- Lead Management
- Opportunity Management
Dynamics 365 Sales
Dynamics 365 Plan
$210
/month per user
Get full use of all applications in one comprehensive, cost-efficient option.
Free Trial
Agentforce Sales (formerly Salesforce Sales Cloud)
Free Trial is available
Dynamics 365 Sales
No trial information availableRatings
Meets Requirements
8.8
14,164
8.1
1,291
Ease of Use
8.2
18,160
7.4
1,297
Ease of Setup
7.8
9,097
7.2
417
Ease of Admin
7.9
4,493
7.6
385
Quality of Support
8.1
12,365
7.5
1,132
Has the product been a good partner in doing business?
8.4
4,458
7.8
380
Product Direction (% positive)
8.3
13,789
6.3
1,268
Features by Category
Sales Force Automation
8.8
9622
|
Verified
8.1
965
|
Verified
8.3
6403
|
Verified
7.9
679
|
Verified
8.7
9343
|
Verified
7.9
905
|
Verified
8.3
9553
|
Verified
7.8
971
|
Verified
8.0
7327
|
Verified
7.6
736
|
Verified
8.2
7626
|
Verified
7.9
869
|
Verified
8.0
6768
|
Verified
7.6
730
|
Verified
8.1
6669
|
Verified
7.8
721
|
Verified
8.3
7420
|
Verified
8.0
768
|
Verified
Marketing Automation
8.0
6682
|
Verified
7.6
754
|
Verified
8.1
7002
|
Verified
7.5
732
|
Verified
8.5
8138
|
Verified
7.8
822
|
Verified
7.9
5430
7.6
642
|
Verified
Customer Support
8.3
6838
|
Verified
8.0
708
|
Verified
8.1
6388
|
Verified
7.8
672
|
Verified
8.2
6794
|
Verified
7.9
694
|
Verified
8.0
5500
|
Verified
7.7
603
|
Verified
8.2
5990
|
Verified
7.9
630
|
Verified
Reporting & Analytics
8.5
9042
|
Verified
7.9
896
|
Verified
8.5
9205
|
Verified
7.9
946
|
Verified
8.2
7483
|
Verified
7.7
783
|
Verified
Mobile & Social
7.9
5629
|
Verified
7.5
556
|
Verified
7.8
5248
|
Verified
7.6
550
|
Verified
7.7
6110
|
Verified
7.4
620
|
Verified
Platform
8.5
3689
|
Verified
8.1
293
|
Verified
8.5
3694
|
Verified
8.1
308
|
Verified
8.6
3647
|
Verified
8.2
302
|
Verified
8.4
2906
|
Verified
7.9
227
|
Verified
8.5
3188
|
Verified
7.9
249
|
Verified
8.1
3207
|
Verified
7.8
276
|
Verified
8.7
3678
|
Verified
7.7
292
|
Verified
8.1
3033
7.8
254
|
Verified
Integration
8.5
2614
|
Verified
7.9
297
|
Verified
8.5
3106
|
Verified
7.8
234
|
Verified
8.5
2921
|
Verified
7.6
239
|
Verified
Generative AI
7.6
897
8.1
18
Agentic AI - CRM
8.1
290
8.0
5
8.0
254
6.7
5
8.3
271
7.7
8
8.1
239
9.0
5
8.1
243
8.3
5
8.2
265
8.7
5
8.3
260
8.3
5
Reports
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Building Reports
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Cartography
8.7
36
Not enough data
8.4
32
Not enough data
8.6
36
Not enough data
8.4
36
Not enough data
Analysis
8.3
29
Not enough data
8.5
36
Not enough data
8.4
32
Not enough data
8.4
31
Not enough data
Reporting
8.7
30
Not enough data
8.3
25
Not enough data
8.6
23
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.6
273
Not enough data
8.8
298
Not enough data
8.8
321
Not enough data
8.7
293
Not enough data
Organization
9.0
356
Not enough data
8.8
349
Not enough data
8.8
343
Not enough data
Performance Analysis
8.4
287
Not enough data
8.8
311
Not enough data
Sales Analysis
8.5
285
Not enough data
8.8
303
Not enough data
Generative AI
8.5
125
Not enough data
8.5
125
Not enough data
Agentic AI - AI Sales Assistant
9.2
32
Not enough data
9.2
31
Not enough data
9.0
28
Not enough data
9.1
27
Not enough data
9.3
28
Not enough data
9.1
28
Not enough data
9.3
30
Not enough data
Integrated Workflows
8.7
522
Not enough data
8.5
511
Not enough data
8.1
466
Not enough data
8.1
460
Not enough data
8.9
525
Not enough data
8.4
468
Not enough data
8.6
481
Not enough data
Repeatability and Reportability
8.4
482
Not enough data
8.7
501
Not enough data
8.7
498
Not enough data
8.3
482
Not enough data
7.8
415
Not enough data
AI and Automation
8.5
462
Not enough data
8.4
470
Not enough data
8.3
427
Not enough data
8.0
431
Not enough data
7.8
415
Not enough data
Generative AI
7.4
269
Not enough data
Agentic AI - Sales Engagement
8.3
88
Not enough data
8.5
89
Not enough data
8.6
87
Not enough data
8.4
88
Not enough data
8.3
88
Not enough data
8.2
88
Not enough data
8.5
88
Not enough data
Call Analytics
8.7
133
Not enough data
8.6
137
Not enough data
8.7
133
Not enough data
8.9
134
Not enough data
Artificial Intelligence - Conversation Intelligence
8.7
142
Not enough data
8.7
126
Not enough data
Not enough data
Not enough data
Generative AI
8.3
60
Not enough data
Agentic AI - Conversation Intelligence
8.8
14
Not enough data
9.2
15
Not enough data
9.3
15
Not enough data
9.2
15
Not enough data
8.8
14
Not enough data
8.8
15
Not enough data
9.1
15
Not enough data
Revenue Sourcing and Forecasting
8.7
66
Not enough data
8.6
69
Not enough data
8.9
69
Not enough data
8.5
63
Not enough data
8.5
66
Not enough data
8.4
58
Not enough data
8.2
58
Not enough data
CRM Data Enrichment
8.1
64
Not enough data
8.4
62
Not enough data
8.2
59
Not enough data
8.2
65
Not enough data
8.5
56
Not enough data
Account Management
8.3
63
Not enough data
8.1
63
Not enough data
8.1
60
Not enough data
8.2
59
Not enough data
8.7
56
Not enough data
8.4
56
Not enough data
Agentic AI - Revenue Operations & Intelligence (RO&I)
8.1
22
Not enough data
8.4
23
Not enough data
8.4
21
Not enough data
8.2
21
Not enough data
8.3
23
Not enough data
Territory Mapping
8.8
32
Not enough data
8.6
30
Not enough data
8.5
30
Not enough data
Route Planning
9.0
29
Not enough data
9.0
31
Not enough data
9.2
32
Not enough data
Sales Performance Management
8.3
27
Not enough data
8.4
30
Not enough data
9.0
30
Not enough data
Presentation and Forms
8.1
26
Not enough data
8.3
29
Not enough data
8.6
29
Not enough data
Integrations
8.1
157
Not enough data
8.5
158
Not enough data
8.1
158
Not enough data
8.1
157
Not enough data
8.8
160
Not enough data
Branding & Customizatio
8.1
152
Not enough data
8.2
156
Not enough data
8.3
155
Not enough data
Automatic Rules & Configurations
8.4
156
Not enough data
8.3
156
Not enough data
8.0
158
Not enough data
Agentic AI - Business Scheduling
8.4
33
Not enough data
8.4
34
Not enough data
Sales Performance Features - Sales Planning
8.5
173
Not enough data
8.5
162
Not enough data
8.5
167
Not enough data
8.6
169
Not enough data
8.7
171
Not enough data
8.8
166
Not enough data
8.2
162
Not enough data
Territory Management - Sales Planning
8.6
164
Not enough data
8.5
170
Not enough data
Quota & Capacity Management - Sales Planning
8.4
166
Not enough data
8.4
174
Not enough data
8.4
166
Not enough data
Agentic AI - Sales Planning
8.5
56
Not enough data
8.6
55
Not enough data
Agentic AI - Lead Scoring
8.0
57
Not enough data
8.3
56
Not enough data
8.0
57
Not enough data
8.2
58
Not enough data
Attribution
8.9
455
Not enough data
8.9
461
Not enough data
8.6
436
Not enough data
Discovery
8.9
465
Not enough data
8.6
455
Not enough data
8.6
432
Not enough data
Management
8.5
420
Not enough data
8.7
441
Not enough data
Platform
8.6
431
Not enough data
8.6
432
Not enough data
Agentic AI - Sales Performance Management
8.5
69
Not enough data
8.7
69
Not enough data
8.5
70
Not enough data
Incentives
8.2
433
Not enough data
8.4
496
Not enough data
8.0
430
Not enough data
8.6
508
Not enough data
Personalization
8.6
478
Not enough data
8.8
556
Not enough data
8.9
589
Not enough data
8.6
532
Not enough data
Administrative
8.7
559
Not enough data
8.5
522
Not enough data
8.4
503
Not enough data
Agentic AI - Email Tracking
8.2
62
Not enough data
8.4
60
Not enough data
8.4
60
Not enough data
8.3
62
Not enough data
8.4
61
Not enough data
8.3
60
Not enough data
8.4
63
Not enough data
Analytics
8.3
569
Not enough data
8.4
576
Not enough data
8.3
590
Not enough data
Customizations
8.7
623
Not enough data
8.5
592
Not enough data
8.6
625
Not enough data
8.4
570
Not enough data
8.4
598
Not enough data
Generative AI
7.5
289
Not enough data
Agentic AI - Sales Analytics
8.3
78
Not enough data
8.6
79
Not enough data
8.4
78
Not enough data
8.4
77
Not enough data
8.2
78
Not enough data
Data Sourcing
8.5
966
8.7
21
8.7
997
8.5
21
8.4
899
8.4
20
8.7
1028
8.1
21
8.6
959
8.7
20
Predictive Analytics
8.4
944
8.7
20
8.6
959
8.6
19
8.1
852
8.3
19
8.3
893
8.3
19
Sales Management
8.7
983
8.8
20
8.1
854
8.7
19
8.6
977
8.5
20
8.8
1046
8.7
20
Agentic AI - Outbound Call Tracking
8.6
38
Not enough data
8.6
39
Not enough data
Calling
8.5
185
Not enough data
8.4
176
Not enough data
8.7
185
Not enough data
8.7
183
Not enough data
8.6
44
Not enough data
Contacts
8.8
176
Not enough data
8.7
179
Not enough data
8.7
181
Not enough data
Insights
9.1
189
Not enough data
8.9
182
Not enough data
8.3
178
Not enough data
8.5
188
Not enough data
8.4
182
Not enough data
8.7
38
Not enough data
Agentic AI - Sales Coaching
9.0
20
Not enough data
8.9
20
Not enough data
9.1
20
Not enough data
9.2
20
Not enough data
Training
8.8
255
8.9
6
8.8
247
8.6
6
8.5
207
7.5
6
8.5
242
8.6
6
Feedback
8.8
236
8.9
6
8.6
232
8.9
6
8.6
213
8.6
6
8.6
200
9.2
6
8.8
225
8.6
6
8.9
226
8.6
6
8.7
198
8.6
6
Generative AI
7.6
70
Not enough data
Agentic AI - Sales Enablement
8.0
33
Not enough data
8.0
33
Not enough data
8.2
33
Not enough data
Content Management
8.3
351
Not enough data
8.1
342
Not enough data
8.2
328
Not enough data
8.5
318
Not enough data
8.3
335
Not enough data
Analytics
8.7
346
Not enough data
8.4
344
Not enough data
8.5
226
Not enough data
8.3
351
Not enough data
Learning Management - Sales Enablement
8.4
27
Not enough data
8.4
27
Not enough data
8.5
27
Not enough data
Revenue Enablement - Sales Enablement
8.3
26
Not enough data
8.3
28
Not enough data
8.8
27
Not enough data
Agentic AI - Revenue AI Platforms
Not enough data
Not enough data
Not enough data
Not enough data
10.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Revenue AI Platforms
Not enough data
Not enough data
Not enough data
Not enough data
10.0
6
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.7
5
Not enough data
10.0
6
Not enough data
Categories
Categories
Shared Categories
Agentforce Sales (formerly Salesforce Sales Cloud) and Dynamics 365 Sales are categorized as Sales Coaching, Sales Analytics, and CRM
Unique Categories
Agentforce Sales (formerly Salesforce Sales Cloud) is categorized as Sales Planning, Business Scheduling, Revenue Operations & Intelligence (RO&I), Conversation Intelligence, Sales Engagement, AI Sales Assistant, Location Intelligence, Field Sales, Sales Enablement, Outbound Call Tracking, Lead Scoring, Email Tracking, Sales Performance Management, and Revenue AI Platforms
Dynamics 365 Sales has no unique categories
Reviews
Reviewers' Company Size
Agentforce Sales (formerly Salesforce Sales Cloud)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Dynamics 365 Sales
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
13.5%
Information Technology and Services
11.8%
Financial Services
6.8%
Marketing and Advertising
4.9%
Internet
3.2%
Other
59.8%
Information Technology and Services
12.6%
Computer Software
8.4%
Retail
3.9%
Marketing and Advertising
3.9%
Financial Services
3.9%
Other
67.3%
Discussions
When do you need a CRM?
11 Comments
TF
Hi there! It's best to start with a CRM as soon as you can so you can start to track all your customer interactions and revenue. Salesforce offers editions...Read more
How can total cost of ownership (TCO) be made better using Salesforce?
11 Comments
MD
TCO can be reduced by hiring the right salesforce admin so that the data which is entered inside the CRM is maintained and used to the fullest Read more
What are the features of CRM software?
8 Comments
AP
1. Workflow automation , Customization , Third-party integration , Customer service , Employee tracking , Lead management , Real-time data , CRM analytics ,...Read more
how can i creat a new feild for the contact?
3 Comments
LV
you must have the "System customizer" and/or "System Administrator" role, If you do you can Click on the "Form Editor" when you have a contact open, you will...Read more
What is Microsoft Dynamics CRM competitive advantage?
3 Comments
BM
Dynamics CRM has the advantage of being a part of Microsoft. Some see that as a pro, others a con. Nonetheless, it is a full featured CRM just like several...Read more
I'm new to Dynamics 365 Sales and struggling to set up and customize the sales pipeline. Can someone guide me through this process?
1 Comment
G2
To set up and customize your sales pipeline in Dynamics 365 Sales:
Define Sales Stages: Go to Settings > Sales > Sales Process to set stages like "Lead,"...Read more
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