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At a Glance
Market Segments
Mid-Market (39.1% of reviews)
Mid-Market (45.9% of reviews)
Entry-Level Pricing
$210/month per user
$25.00 1 User Per Month
Dynamics 365 Sales
Star Rating
(1,606)3.8 out of 5
Market Segments
Mid-Market (39.1% of reviews)
Pros & Cons
Entry-Level Pricing
$210/month per user
Browse all 3 pricing plansSalesforce Sales Cloud
Star Rating
(25,299)4.4 out of 5
Market Segments
Mid-Market (45.9% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 User Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Dynamics 365 Sales has a strong focus on Account Scoring and Revenue Planning, with scores of 8.5, which helps in identifying high-value accounts effectively. In contrast, Salesforce Sales Cloud excels in Lead Management with a score of 8.9, making it a preferred choice for those prioritizing lead generation and nurturing.
- Reviewers mention that Dynamics 365 Sales offers robust Opportunity and Pipeline Management features, scoring 9.0, which allows for detailed tracking of sales opportunities. However, Salesforce Sales Cloud matches this with an 8.7 score, indicating strong capabilities but slightly less emphasis on pipeline management.
- G2 users highlight that Salesforce Sales Cloud provides superior Customer Support, with a score of 8.3 compared to Dynamics 365 Sales' 8.0. This includes a more comprehensive Customer Support Portal and a better Knowledge Base, which users find essential for resolving issues quickly.
- Users on G2 report that Dynamics 365 Sales shines in Data Sourcing with an impressive score of 8.9, particularly in Data Segmentation and Exporting & Sharing Data. In contrast, Salesforce Sales Cloud, while still strong, scores slightly lower in these areas, indicating a potential gap for users needing advanced data handling.
- Reviewers mention that Salesforce Sales Cloud's Integrations are a significant advantage, scoring 8.8, particularly with its seamless Salesforce Integration. Dynamics 365 Sales, while offering integrations, scores lower at 7.9, which may limit users looking for extensive third-party application connectivity.
- Users say that the Generative AI features in Salesforce Sales Cloud, particularly in AI Text Generation and AI Text Summarization, score 8.4 and 8.2 respectively, providing advanced capabilities for content creation. Dynamics 365 Sales, however, lags behind with lower scores in similar features, indicating a less robust AI offering.
Pricing
Entry-Level Pricing
Dynamics 365 Sales
Dynamics 365 Plan
$210
/month per user
Get full use of all applications in one comprehensive, cost-efficient option.
Salesforce Sales Cloud
Starter Edition
$25.00
1 User Per Month
Out-of-the-box CRM for up to 10 users
- Automatic data capture
- Lead Management
- Opportunity Management
Free Trial
Dynamics 365 Sales
No trial information availableSalesforce Sales Cloud
Free Trial is available
Ratings
Meets Requirements
8.1
1,281
8.8
13,791
Ease of Use
7.4
1,287
8.2
17,771
Ease of Setup
7.2
408
7.8
8,736
Ease of Admin
7.6
383
7.9
4,441
Quality of Support
7.5
1,123
8.1
12,029
Has the product been a good partner in doing business?
7.8
378
8.4
4,404
Product Direction (% positive)
6.3
1,262
8.2
13,465
Features by Category
Sales Force Automation
8.1
962
|
Verified
8.8
9451
|
Verified
7.9
678
|
Verified
8.3
6390
|
Verified
7.9
901
|
Verified
8.7
9172
|
Verified
7.8
969
|
Verified
8.3
9430
|
Verified
7.6
734
|
Verified
8.0
7312
|
Verified
7.9
864
|
Verified
8.2
7603
|
Verified
7.6
729
|
Verified
8.0
6751
|
Verified
7.8
718
|
Verified
8.1
6650
|
Verified
8.0
768
|
Verified
8.3
7402
|
Verified
Marketing Automation
7.6
754
|
Verified
8.0
6663
|
Verified
7.5
732
|
Verified
8.1
6985
|
Verified
7.8
818
|
Verified
8.5
8011
|
Verified
7.6
642
|
Verified
7.9
5423
Customer Support
8.0
708
|
Verified
8.3
6808
|
Verified
7.8
672
|
Verified
8.1
6381
|
Verified
7.9
694
|
Verified
8.2
6778
|
Verified
7.7
603
|
Verified
8.0
5494
|
Verified
7.9
630
|
Verified
8.2
5984
|
Verified
Reporting & Analytics
7.9
895
|
Verified
8.5
8930
|
Verified
7.9
944
|
Verified
8.5
9117
|
Verified
7.7
783
|
Verified
8.2
7425
|
Verified
Mobile & Social
7.5
556
|
Verified
7.9
5613
|
Verified
7.6
550
|
Verified
7.8
5245
|
Verified
7.4
620
|
Verified
7.7
6093
|
Verified
Platform
8.1
292
|
Verified
8.5
3585
|
Verified
8.1
307
|
Verified
8.5
3592
|
Verified
8.2
300
|
Verified
8.6
3617
|
Verified
7.9
227
|
Verified
8.4
2895
|
Verified
7.9
249
|
Verified
8.5
3168
|
Verified
7.8
275
|
Verified
8.1
3189
|
Verified
7.7
290
|
Verified
8.7
3591
|
Verified
7.8
254
|
Verified
8.1
3023
Integration
7.9
297
|
Verified
8.5
2599
|
Verified
7.8
232
|
Verified
8.5
3051
|
Verified
7.6
238
|
Verified
8.5
2890
|
Verified
Generative AI
8.1
18
7.6
882
Agentic AI - CRM
8.0
5
7.9
244
6.7
5
7.9
244
7.4
7
8.2
241
9.0
5
8.0
238
8.3
5
8.0
236
8.7
5
8.1
238
8.3
5
8.2
240
Reports
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Building Reports
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Cartography
Not enough data
8.7
39
Not enough data
8.4
35
Not enough data
8.6
39
Not enough data
8.4
39
Analysis
Not enough data
8.4
32
Not enough data
8.5
38
Not enough data
8.5
35
Not enough data
8.5
34
Reporting
Not enough data
8.7
33
Not enough data
8.5
28
Not enough data
8.7
26
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
8.6
271
Not enough data
8.8
293
Not enough data
8.8
315
Not enough data
8.6
289
Organization
Not enough data
8.9
350
Not enough data
8.8
341
Not enough data
8.8
335
Performance Analysis
Not enough data
8.4
283
Not enough data
8.8
306
Sales Analysis
Not enough data
8.4
284
Not enough data
8.8
298
Generative AI
Not enough data
8.5
123
Not enough data
8.4
123
Agentic AI - AI Sales Assistant
Not enough data
9.1
26
Not enough data
9.0
26
Not enough data
8.9
25
Not enough data
9.0
24
Not enough data
9.2
25
Not enough data
9.1
25
Not enough data
9.1
25
Integrated Workflows
Not enough data
8.7
519
Not enough data
8.5
511
Not enough data
8.1
467
Not enough data
8.1
462
Not enough data
8.9
521
Not enough data
8.4
470
Not enough data
8.6
483
Repeatability and Reportability
Not enough data
8.4
484
Not enough data
8.7
502
Not enough data
8.7
498
Not enough data
8.4
484
Not enough data
7.8
418
AI and Automation
Not enough data
8.5
463
Not enough data
8.4
470
Not enough data
8.3
429
Not enough data
8.0
433
Not enough data
7.8
415
Generative AI
Not enough data
7.4
269
Agentic AI - Sales Engagement
Not enough data
8.3
89
Not enough data
8.5
90
Not enough data
8.6
87
Not enough data
8.4
89
Not enough data
8.3
89
Not enough data
8.3
89
Not enough data
8.5
88
Call Analytics
Not enough data
8.7
132
Not enough data
8.6
136
Not enough data
8.7
132
Not enough data
8.9
132
Agent Performance Management
Not enough data
8.7
141
Not enough data
8.7
125
Not enough data
8.7
142
Generative AI
Not enough data
8.2
57
Agentic AI - Conversation Intelligence
Not enough data
8.8
12
Not enough data
9.2
13
Not enough data
9.3
12
Not enough data
9.2
13
Not enough data
8.8
12
Not enough data
9.1
13
Not enough data
9.1
13
Revenue Sourcing and Forecasting
Not enough data
8.6
64
Not enough data
8.4
64
Not enough data
8.8
65
Not enough data
8.5
62
Not enough data
8.4
62
Not enough data
8.3
56
Not enough data
8.2
57
CRM Data Enrichment
Not enough data
8.1
62
Not enough data
8.4
60
Not enough data
8.2
58
Not enough data
8.0
61
Not enough data
8.5
55
Account Management
Not enough data
8.2
62
Not enough data
8.0
62
Not enough data
8.1
59
Not enough data
8.2
58
Not enough data
8.6
54
Not enough data
8.4
55
Agentic AI - Revenue Operations & Intelligence (RO&I)
Not enough data
7.7
19
Not enough data
8.1
19
Not enough data
8.2
19
Not enough data
8.1
19
Not enough data
8.0
19
Territory Mapping
Not enough data
8.8
35
Not enough data
8.6
33
Not enough data
8.4
33
Route Planning
Not enough data
9.0
32
Not enough data
9.0
34
Not enough data
9.2
35
Sales Performance Management
Not enough data
8.3
30
Not enough data
8.4
33
Not enough data
9.0
33
Presentation and Forms
Not enough data
8.0
29
Not enough data
8.3
32
Not enough data
8.5
32
Integrations
Not enough data
8.1
156
Not enough data
8.5
157
Not enough data
8.1
157
Not enough data
8.1
156
Not enough data
8.8
157
Branding & Customizatio
Not enough data
8.1
151
Not enough data
8.2
155
Not enough data
8.3
154
Automatic Rules & Configurations
Not enough data
8.4
155
Not enough data
8.3
154
Not enough data
8.0
157
Agentic AI - Business Scheduling
Not enough data
8.5
33
Not enough data
8.3
33
Sales Performance Features - Sales Planning
Not enough data
8.4
175
Not enough data
8.5
165
Not enough data
8.5
170
Not enough data
8.6
171
Not enough data
8.6
169
Not enough data
8.8
168
Not enough data
8.2
165
Territory Management - Sales Planning
Not enough data
8.6
166
Not enough data
8.5
171
Quota & Capacity Management - Sales Planning
Not enough data
8.4
168
Not enough data
8.4
175
Not enough data
8.4
169
Agentic AI - Sales Planning
Not enough data
8.5
57
Not enough data
8.5
56
Agentic AI - Lead Scoring
Not enough data
7.8
52
Not enough data
8.2
52
Not enough data
7.9
52
Not enough data
8.0
53
Attribution
Not enough data
8.9
447
Not enough data
8.9
451
Not enough data
8.6
433
Discovery
Not enough data
8.9
454
Not enough data
8.6
449
Not enough data
8.6
431
Management
Not enough data
8.5
419
Not enough data
8.7
437
Platform
Not enough data
8.6
429
Not enough data
8.6
429
Agentic AI - Sales Performance Management
Not enough data
8.5
74
Not enough data
8.6
74
Not enough data
8.6
75
Incentives
Not enough data
8.2
438
Not enough data
8.4
501
Not enough data
8.0
436
Not enough data
8.6
513
Personalization
Not enough data
8.6
482
Not enough data
8.8
559
Not enough data
8.9
591
Not enough data
8.6
536
Administrative
Not enough data
8.8
564
Not enough data
8.5
527
Not enough data
8.4
508
Agentic AI - Email Tracking
Not enough data
8.2
65
Not enough data
8.4
63
Not enough data
8.4
63
Not enough data
8.3
64
Not enough data
8.4
64
Not enough data
8.3
63
Not enough data
8.4
66
Analytics
Not enough data
8.3
570
Not enough data
8.4
578
Not enough data
8.4
592
Customizations
Not enough data
8.7
622
Not enough data
8.5
590
Not enough data
8.6
626
Not enough data
8.4
571
Not enough data
8.4
599
Generative AI
Not enough data
7.5
292
Agentic AI - Sales Analytics
Not enough data
8.3
80
Not enough data
8.6
79
Not enough data
8.3
79
Not enough data
8.3
79
Not enough data
8.3
79
Data Sourcing
8.7
21
8.5
965
8.5
21
8.7
996
8.4
20
8.3
900
8.1
21
8.7
1027
8.7
20
8.6
960
Predictive Analytics
8.7
20
8.4
942
8.6
19
8.6
955
8.3
19
8.1
853
8.3
19
8.3
893
Sales Management
8.8
20
8.7
982
8.7
19
8.1
856
8.5
20
8.6
977
8.7
20
8.8
1045
Agentic AI - Outbound Call Tracking
Not enough data
8.5
38
Not enough data
8.5
39
Calling
Not enough data
8.5
186
Not enough data
8.4
177
Not enough data
8.7
186
Not enough data
8.7
183
Not enough data
8.8
43
Contacts
Not enough data
8.8
177
Not enough data
8.7
180
Not enough data
8.7
182
Insights
Not enough data
9.1
187
Not enough data
8.9
183
Not enough data
8.3
179
Not enough data
8.5
189
Not enough data
8.4
183
Not enough data
8.6
39
Agentic AI - Sales Coaching
Not enough data
9.1
22
Not enough data
9.0
22
Not enough data
9.1
22
Not enough data
9.2
22
Training
8.9
6
8.8
259
8.6
6
8.8
251
7.5
6
8.5
211
8.6
6
8.5
246
Feedback
8.9
6
8.8
239
8.9
6
8.6
236
8.6
6
8.6
216
9.2
6
8.6
204
8.6
6
8.9
228
8.6
6
8.9
229
8.6
6
8.7
202
Generative AI
Not enough data
7.7
73
Agentic AI - Sales Enablement
Not enough data
8.1
32
Not enough data
8.2
32
Not enough data
8.3
32
Content Management
Not enough data
8.3
352
Not enough data
8.2
343
Not enough data
8.2
328
Not enough data
8.5
319
Not enough data
8.3
336
Analytics
Not enough data
8.7
343
Not enough data
8.4
342
Not enough data
8.5
224
Not enough data
8.3
351
Learning Management - Sales Enablement
Not enough data
8.6
25
Not enough data
8.7
25
Not enough data
8.6
25
Revenue Enablement - Sales Enablement
Not enough data
8.5
25
Not enough data
8.5
26
Not enough data
9.1
25
Categories
Categories
Shared Categories
Dynamics 365 Sales and Salesforce Sales Cloud are categorized as CRM, Sales Analytics, and Sales Coaching
Unique Categories
Dynamics 365 Sales has no unique categories
Salesforce Sales Cloud is categorized as Business Scheduling, Field Sales, Conversation Intelligence, Sales Engagement, AI Sales Assistant, Sales Enablement, Sales Planning, Lead Scoring, Email Tracking, Sales Performance Management, Revenue Operations & Intelligence (RO&I), Outbound Call Tracking, and Location Intelligence
Reviews
Reviewers' Company Size
Dynamics 365 Sales
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Salesforce Sales Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
12.6%
Computer Software
8.4%
Retail
4.0%
Marketing and Advertising
4.0%
Financial Services
3.8%
Other
67.2%
Computer Software
13.5%
Information Technology and Services
11.7%
Financial Services
6.8%
Marketing and Advertising
4.9%
Internet
3.2%
Other
59.7%
Discussions
What is Microsoft Dynamics CRM competitive advantage?
3 Comments
HC
Microsoft Dynamics CRM can help differentiate your business from competitors who’ve implemented but not “adopted” other products. Dynamics CRM functionality...Read more
how can i creat a new feild for the contact?
3 Comments
LV
you must have the "System customizer" and/or "System Administrator" role, If you do you can Click on the "Form Editor" when you have a contact open, you will...Read more
will microsoft dynamics undergo more repackages
1 Comment
MP
They are updating annually their NAV product so I would assume they will be updating their CRM application as well.Read more
When do you need a CRM?
11 Comments
MA
Your writing is really informative, especially because it's so meaningful and updated. Thanks for sharing this wonderful post!
Your writing is really...Read more
How can total cost of ownership (TCO) be made better using Salesforce?
11 Comments
AS
When planning for a Salesforce implementation and creating your budget you’ll want to consider the total cost of ownership (TCO). Figuring this out will help...Read more
What are the features of CRM software?
8 Comments
MM
1. Customer Management,
2. Employee Day to Day Activity tracking,
3. Make your business process smooth
4. Automated workflow
5. Validated workflow...Read more
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