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Compare Dynamics 365 Sales and Sage CRM 
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At a Glance
Market Segments
Mid-Market (39.1% of reviews)
Mid-Market (48.2% of reviews)
Entry-Level Pricing
$210/month per user
Contact Vendor for Pricing
Dynamics 365 Sales
Star Rating
(1,606)3.8 out of 5
Market Segments
Mid-Market (39.1% of reviews)
Pros & Cons
Entry-Level Pricing
$210/month per user
Browse all 3 pricing plansSage CRM
Star Rating
(132)3.8 out of 5
Market Segments
Mid-Market (48.2% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Vendor for Pricing
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Reviewers mention that Dynamics 365 Sales excels in Data Sourcing with a score of 8.9, highlighting its robust capabilities in Data Segmentation and Exporting & Sharing Data, which users find essential for targeted marketing efforts.
- Users report that Sage CRM's Ease of Setup is a drawback, scoring only 6.6, while Dynamics 365 Sales offers a more streamlined setup process with a score of 7.2, making it easier for teams to get started quickly.
- G2 users indicate that Dynamics 365 Sales provides superior Sales Force Automation features, particularly in Opportunity & Pipeline Management with a score of 7.9, compared to Sage CRM's 7.6, which helps sales teams manage their leads more effectively.
- Users on G2 highlight that Dynamics 365 Sales has a more comprehensive Customer Support system, particularly in Case Management with a score of 8.0, while Sage CRM's score of 7.3 suggests room for improvement in handling customer inquiries.
- Reviewers say that Dynamics 365 Sales shines in Mobile User Support with a score of 7.4, allowing sales teams to access critical information on-the-go, whereas Sage CRM's lower score of 6.4 indicates limitations in mobile functionality.
- Users report that Dynamics 365 Sales offers better Customization options with a score of 8.1, allowing businesses to tailor the software to their specific needs, while Sage CRM's score of 7.5 suggests it may not be as flexible for unique business requirements.
Pricing
Entry-Level Pricing
Dynamics 365 Sales
Dynamics 365 Plan
$210
/month per user
Get full use of all applications in one comprehensive, cost-efficient option.
Free Trial
Dynamics 365 Sales
No trial information availableSage CRM
No trial information availableRatings
Meets Requirements
8.1
1,281
7.6
99
Ease of Use
7.4
1,287
7.3
99
Ease of Setup
7.2
408
6.7
46
Ease of Admin
7.6
383
7.0
41
Quality of Support
7.5
1,123
7.0
87
Has the product been a good partner in doing business?
7.8
378
6.7
36
Product Direction (% positive)
6.3
1,262
5.7
95
Features by Category
Sales Force Automation
8.1
962
|
Verified
7.6
72
|
Verified
7.9
678
|
Verified
Feature Not Available
7.9
901
|
Verified
7.6
68
|
Verified
7.8
969
|
Verified
7.7
70
|
Verified
7.6
734
|
Verified
7.1
56
|
Verified
7.9
864
|
Verified
7.1
63
|
Verified
7.6
729
|
Verified
7.3
59
|
Verified
7.8
718
|
Verified
7.3
64
|
Verified
8.0
768
|
Verified
7.5
64
|
Verified
Marketing Automation
7.6
754
|
Verified
7.2
53
|
Verified
7.5
732
|
Verified
7.4
52
|
Verified
7.8
818
|
Verified
7.2
59
|
Verified
7.6
642
|
Verified
7.3
52
|
Verified
Customer Support
8.0
708
|
Verified
7.3
59
|
Verified
7.8
672
|
Verified
7.5
55
|
Verified
7.9
694
|
Verified
7.4
60
|
Verified
7.7
603
|
Verified
7.4
52
|
Verified
7.9
630
|
Verified
7.1
56
|
Verified
Reporting & Analytics
7.9
895
|
Verified
7.7
73
|
Verified
7.9
944
|
Verified
7.9
66
|
Verified
7.7
783
|
Verified
7.0
62
|
Verified
Mobile & Social
7.5
556
|
Verified
Feature Not Available
7.6
550
|
Verified
Feature Not Available
7.4
620
|
Verified
6.5
50
|
Verified
Platform
8.1
292
|
Verified
7.4
38
|
Verified
8.1
307
|
Verified
7.2
42
|
Verified
8.2
300
|
Verified
7.9
39
|
Verified
7.9
227
|
Verified
7.7
32
|
Verified
7.9
249
|
Verified
8.0
27
7.8
275
|
Verified
7.1
38
|
Verified
7.7
290
|
Verified
7.3
38
|
Verified
7.8
254
|
Verified
7.4
39
|
Verified
Integration
7.9
297
|
Verified
7.6
41
|
Verified
7.8
232
|
Verified
7.6
34
|
Verified
7.6
238
|
Verified
7.3
33
|
Verified
Generative AI
8.1
18
8.1
15
Agentic AI - CRM
8.0
5
Not enough data
6.7
5
Not enough data
7.4
7
Not enough data
9.0
5
Not enough data
8.3
5
Not enough data
8.7
5
Not enough data
8.3
5
Not enough data
Agentic AI - Sales Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
8.7
21
Not enough data
8.5
21
Not enough data
8.4
20
Not enough data
8.1
21
Not enough data
8.7
20
Not enough data
Predictive Analytics
8.7
20
Not enough data
8.6
19
Not enough data
8.3
19
Not enough data
8.3
19
Not enough data
Sales Management
8.8
20
Not enough data
8.7
19
Not enough data
8.5
20
Not enough data
8.7
20
Not enough data
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
8.9
6
Not enough data
8.6
6
Not enough data
7.5
6
Not enough data
8.6
6
Not enough data
Feedback
8.9
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
Generative AI
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dynamics 365 Sales and Sage CRM are categorized as CRM
Unique Categories
Dynamics 365 Sales is categorized as Sales Analytics and Sales Coaching
Sage CRM has no unique categories
Reviews
Reviewers' Company Size
Dynamics 365 Sales
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Sage CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
12.6%
Computer Software
8.4%
Retail
4.0%
Marketing and Advertising
4.0%
Financial Services
3.8%
Other
67.2%
Information Technology and Services
13.0%
Computer Software
11.3%
Retail
3.5%
Marketing and Advertising
3.5%
Logistics and Supply Chain
3.5%
Other
65.2%
Alternatives
Discussions
What is Microsoft Dynamics CRM competitive advantage?
3 Comments
HC
Microsoft Dynamics CRM can help differentiate your business from competitors who’ve implemented but not “adopted” other products. Dynamics CRM functionality...Read more
how can i creat a new feild for the contact?
3 Comments
LV
you must have the "System customizer" and/or "System Administrator" role, If you do you can Click on the "Form Editor" when you have a contact open, you will...Read more
will microsoft dynamics undergo more repackages
1 Comment
MP
They are updating annually their NAV product so I would assume they will be updating their CRM application as well.Read more
Do you plan on creating a better user guide than what is currently out there?
1 Comment
GP
Hi Dennis
A good question. My answer here would be to contact a SAGE CRM consultant to do some training for you, either as a webex or onsite. This is always...Read more
Sage CRM has no more discussions with answers
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