Compare Dynamics 365 Sales and Prophet CRM 
At a Glance
Market Segments
Mid-Market (39.3% of reviews)
Small-Business (66.7% of reviews)
Entry-Level Pricing
$210/month per user
$20.00 1 Per User/Month Billed Annually Per Year
Dynamics 365 Sales
Star Rating
(1,611)3.8 out of 5
Market Segments
Mid-Market (39.3% of reviews)
Pros & Cons
Entry-Level Pricing
$210/month per user
Browse all 3 pricing plansProphet CRM
Star Rating
(194)4.1 out of 5
Market Segments
Small-Business (66.7% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$20.00 1 Per User/Month Billed Annually Per Year
Browse all 2 pricing plansDynamics 365 Sales vs Prophet CRM
When assessing the two solutions, reviewers found Prophet CRM easier to use, set up, and administer. Reviewers also preferred doing business with Prophet CRM overall.
- Reviewers felt that Prophet CRM meets the needs of their business better than Dynamics 365 Sales.
- When comparing quality of ongoing product support, reviewers felt that Prophet CRM is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Prophet CRM over Dynamics 365 Sales.
Pricing
Entry-Level Pricing
Dynamics 365 Sales
Dynamics 365 Plan
$210
/month per user
Get full use of all applications in one comprehensive, cost-efficient option.
Prophet CRM
Prophet Standard
$20.00
1 Per User/Month Billed Annually Per Year
Centralized Contact and Company Management
- • MS 365 Outlook Desktop Integrated
- • Signature Parsing (First Name, Last Name, Email)
- • Export views and lists into Excel
Free Trial
Dynamics 365 Sales
No trial information availableProphet CRM
Free Trial is available
Ratings
Meets Requirements
8.1
1,285
8.2
179
Ease of Use
7.4
1,291
8.0
178
Ease of Setup
7.2
411
7.3
84
Ease of Admin
7.6
383
8.1
84
Quality of Support
7.5
1,126
8.8
172
Has the product been a good partner in doing business?
7.8
378
8.7
84
Product Direction (% positive)
6.3
1,266
7.7
176
Features by Category
Sales Force Automation
8.1
964
|
Verified
8.6
145
|
Verified
7.9
679
|
Verified
Feature Not Available
7.9
903
|
Verified
8.5
130
|
Verified
7.8
970
|
Verified
8.3
131
|
Verified
7.6
735
|
Verified
8.0
74
|
Verified
7.9
866
|
Verified
8.4
129
|
Verified
7.6
729
|
Verified
7.7
62
|
Verified
7.8
719
|
Verified
8.2
68
|
Verified
8.0
768
|
Verified
8.4
96
|
Verified
Marketing Automation
7.6
754
|
Verified
8.2
85
|
Verified
7.5
732
|
Verified
8.3
63
|
Verified
7.8
820
|
Verified
8.4
100
|
Verified
7.6
642
|
Verified
8.1
55
|
Verified
Customer Support
8.0
708
|
Verified
8.4
92
|
Verified
7.8
672
|
Verified
8.3
90
7.9
694
|
Verified
8.4
94
7.7
603
|
Verified
8.2
78
|
Verified
7.9
630
|
Verified
8.4
72
|
Verified
Reporting & Analytics
7.9
896
|
Verified
8.1
118
|
Verified
7.9
945
|
Verified
8.2
111
|
Verified
7.7
783
|
Verified
8.5
79
|
Verified
Mobile & Social
7.5
556
|
Verified
Feature Not Available
7.6
550
|
Verified
Feature Not Available
7.4
620
|
Verified
6.7
64
|
Verified
Platform
8.1
293
|
Verified
8.1
65
|
Verified
8.1
307
|
Verified
8.0
61
|
Verified
8.2
301
|
Verified
8.5
70
|
Verified
7.9
227
|
Verified
8.3
9
7.9
249
|
Verified
8.3
32
|
Verified
7.8
275
|
Verified
8.1
53
7.7
291
|
Verified
8.1
71
|
Verified
7.8
254
|
Verified
8.3
51
|
Verified
Integration
7.9
297
|
Verified
8.1
65
|
Verified
7.8
232
|
Verified
8.6
30
7.6
238
|
Verified
8.0
28
Generative AI
8.1
18
8.3
5
Agentic AI - CRM
8.0
5
Not enough data
6.7
5
Not enough data
7.4
7
Not enough data
9.0
5
Not enough data
8.3
5
Not enough data
8.7
5
Not enough data
8.3
5
Not enough data
Agentic AI - Sales Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incentives
Not enough data
Feature Not Available
Not enough data
8.1
6
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Personalization
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.7
13
Not enough data
6.9
9
Administrative
Not enough data
8.8
8
Not enough data
Feature Not Available
Not enough data
7.7
5
Agentic AI - Email Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customizations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Sales Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
8.7
21
Not enough data
8.5
21
Not enough data
8.4
20
Not enough data
8.1
21
Not enough data
8.7
20
Not enough data
Predictive Analytics
8.7
20
Not enough data
8.6
19
Not enough data
8.3
19
Not enough data
8.3
19
Not enough data
Sales Management
8.8
20
Not enough data
8.7
19
Not enough data
8.5
20
Not enough data
8.7
20
Not enough data
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
8.9
6
Not enough data
8.6
6
Not enough data
7.5
6
Not enough data
8.6
6
Not enough data
Feedback
8.9
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
Generative AI
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dynamics 365 Sales and Prophet CRM are categorized as CRM
Unique Categories
Dynamics 365 Sales is categorized as Sales Analytics and Sales Coaching
Prophet CRM is categorized as Email Tracking and Sales Performance Management
Reviews
Reviewers' Company Size
Dynamics 365 Sales
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Prophet CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
12.6%
Computer Software
8.4%
Retail
4.0%
Marketing and Advertising
4.0%
Financial Services
3.8%
Other
67.3%
Financial Services
6.7%
Construction
5.7%
Electrical/Electronic Manufacturing
4.1%
Real Estate
3.6%
Insurance
3.6%
Other
76.2%
Alternatives
Discussions
how can i creat a new feild for the contact?
3 Comments
LV
you must have the "System customizer" and/or "System Administrator" role, If you do you can Click on the "Form Editor" when you have a contact open, you will...Read more
What is Microsoft Dynamics CRM competitive advantage?
3 Comments
BM
Dynamics CRM has the advantage of being a part of Microsoft. Some see that as a pro, others a con. Nonetheless, it is a full featured CRM just like several...Read more
I'm new to Dynamics 365 Sales and struggling to set up and customize the sales pipeline. Can someone guide me through this process?
1 Comment
G2
To set up and customize your sales pipeline in Dynamics 365 Sales:
Define Sales Stages: Go to Settings > Sales > Sales Process to set stages like "Lead,"...Read more
Prophet CRM has no discussions with answers
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