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Compare Dynamics 365 Sales and Prophet CRM 
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At a Glance
Market Segments
Mid-Market (39.1% of reviews)
Small-Business (66.7% of reviews)
Entry-Level Pricing
$210/month per user
$20.00 1 Per User/Month Billed Annually Per Year
Dynamics 365 Sales
Star Rating
(1,606)3.8 out of 5
Market Segments
Mid-Market (39.1% of reviews)
Pros & Cons
Entry-Level Pricing
$210/month per user
Browse all 3 pricing plansProphet CRM
Star Rating
(194)4.1 out of 5
Market Segments
Small-Business (66.7% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$20.00 1 Per User/Month Billed Annually Per Year
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Dynamics 365 Sales excels in Sales Force Automation, particularly in Opportunity & Pipeline Management with a score of 7.9, while Prophet CRM shines in Task / Activity Management with a higher score of 8.3, indicating a more user-friendly experience for managing daily tasks.
- Reviewers mention that Prophet CRM offers superior Customer Support, with a score of 8.8 for Quality of Support, compared to Dynamics 365 Sales' score of 7.5, suggesting that users find Prophet CRM more responsive and helpful when issues arise.
- G2 users highlight that Dynamics 365 Sales has a robust Data Sourcing capability, scoring 8.9 in Data Segmentation, which allows for more targeted marketing efforts, while Prophet CRM's data features are rated slightly lower, indicating a potential gap in advanced data handling.
- Users on G2 report that Prophet CRM's Marketing Automation features, particularly in Email Marketing and Lead Management, score higher at 8.2 and 8.4 respectively, suggesting that it may be a better fit for businesses focused on marketing efforts compared to Dynamics 365 Sales.
- Reviewers say that Dynamics 365 Sales provides a more comprehensive Analytics suite, especially in Forecasting with a score of 7.7, while Prophet CRM outperforms in Reporting and Dashboards with scores of 8.2, indicating a trade-off between predictive capabilities and reporting clarity.
- Users report that both products offer good Customization options, but Prophet CRM's User, Role, and Access Management feature scores higher at 8.5, suggesting it may provide more flexibility in managing user permissions compared to Dynamics 365 Sales' score of 8.2.
Pricing
Entry-Level Pricing
Dynamics 365 Sales
Dynamics 365 Plan
$210
/month per user
Get full use of all applications in one comprehensive, cost-efficient option.
Prophet CRM
Prophet Standard
$20.00
1 Per User/Month Billed Annually Per Year
Centralized Contact and Company Management
- • MS 365 Outlook Desktop Integrated
- • Signature Parsing (First Name, Last Name, Email)
- • Export views and lists into Excel
Free Trial
Dynamics 365 Sales
No trial information availableProphet CRM
Free Trial is available
Ratings
Meets Requirements
8.1
1,281
8.2
179
Ease of Use
7.4
1,287
8.0
178
Ease of Setup
7.2
408
7.3
84
Ease of Admin
7.6
383
8.1
84
Quality of Support
7.5
1,123
8.8
172
Has the product been a good partner in doing business?
7.8
378
8.7
84
Product Direction (% positive)
6.3
1,262
7.7
176
Features by Category
Sales Force Automation
8.1
962
|
Verified
8.6
145
|
Verified
7.9
678
|
Verified
Feature Not Available
7.9
901
|
Verified
8.5
130
|
Verified
7.8
969
|
Verified
8.3
131
|
Verified
7.6
734
|
Verified
8.0
74
|
Verified
7.9
864
|
Verified
8.4
129
|
Verified
7.6
729
|
Verified
7.7
62
|
Verified
7.8
718
|
Verified
8.2
68
|
Verified
8.0
768
|
Verified
8.4
96
|
Verified
Marketing Automation
7.6
754
|
Verified
8.2
85
|
Verified
7.5
732
|
Verified
8.3
63
|
Verified
7.8
818
|
Verified
8.4
100
|
Verified
7.6
642
|
Verified
8.1
55
|
Verified
Customer Support
8.0
708
|
Verified
8.4
92
|
Verified
7.8
672
|
Verified
8.3
90
7.9
694
|
Verified
8.4
94
7.7
603
|
Verified
8.2
78
|
Verified
7.9
630
|
Verified
8.4
72
|
Verified
Reporting & Analytics
7.9
895
|
Verified
8.1
118
|
Verified
7.9
944
|
Verified
8.2
111
|
Verified
7.7
783
|
Verified
8.5
79
|
Verified
Mobile & Social
7.5
556
|
Verified
Feature Not Available
7.6
550
|
Verified
Feature Not Available
7.4
620
|
Verified
6.7
64
|
Verified
Platform
8.1
292
|
Verified
8.1
65
|
Verified
8.1
307
|
Verified
8.0
61
|
Verified
8.2
300
|
Verified
8.5
70
|
Verified
7.9
227
|
Verified
8.3
9
7.9
249
|
Verified
8.3
32
|
Verified
7.8
275
|
Verified
8.1
53
7.7
290
|
Verified
8.1
71
|
Verified
7.8
254
|
Verified
8.3
51
|
Verified
Integration
7.9
297
|
Verified
8.1
65
|
Verified
7.8
232
|
Verified
8.6
30
7.6
238
|
Verified
8.0
28
Generative AI
8.1
18
8.3
5
Agentic AI - CRM
8.0
5
Not enough data
6.7
5
Not enough data
7.4
7
Not enough data
9.0
5
Not enough data
8.3
5
Not enough data
8.7
5
Not enough data
8.3
5
Not enough data
Agentic AI - Sales Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incentives
Not enough data
Feature Not Available
Not enough data
8.1
6
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Personalization
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.7
13
Not enough data
6.9
9
Administrative
Not enough data
8.8
8
Not enough data
Feature Not Available
Not enough data
7.7
5
Agentic AI - Email Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customizations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Sales Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
8.7
21
Not enough data
8.5
21
Not enough data
8.4
20
Not enough data
8.1
21
Not enough data
8.7
20
Not enough data
Predictive Analytics
8.7
20
Not enough data
8.6
19
Not enough data
8.3
19
Not enough data
8.3
19
Not enough data
Sales Management
8.8
20
Not enough data
8.7
19
Not enough data
8.5
20
Not enough data
8.7
20
Not enough data
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
8.9
6
Not enough data
8.6
6
Not enough data
7.5
6
Not enough data
8.6
6
Not enough data
Feedback
8.9
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
Generative AI
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dynamics 365 Sales and Prophet CRM are categorized as CRM
Unique Categories
Dynamics 365 Sales is categorized as Sales Analytics and Sales Coaching
Prophet CRM is categorized as Email Tracking and Sales Performance Management
Reviews
Reviewers' Company Size
Dynamics 365 Sales
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Prophet CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
12.6%
Computer Software
8.4%
Retail
4.0%
Marketing and Advertising
4.0%
Financial Services
3.8%
Other
67.2%
Financial Services
6.7%
Construction
5.7%
Electrical/Electronic Manufacturing
4.1%
Real Estate
3.6%
Machinery
3.6%
Other
76.2%
Alternatives
Discussions
What is Microsoft Dynamics CRM competitive advantage?
3 Comments
HC
Microsoft Dynamics CRM can help differentiate your business from competitors who’ve implemented but not “adopted” other products. Dynamics CRM functionality...Read more
how can i creat a new feild for the contact?
3 Comments
LV
you must have the "System customizer" and/or "System Administrator" role, If you do you can Click on the "Form Editor" when you have a contact open, you will...Read more
will microsoft dynamics undergo more repackages
1 Comment
MP
They are updating annually their NAV product so I would assume they will be updating their CRM application as well.Read more
Prophet CRM has no discussions with answers
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