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Compare Dynamics 365 Sales and Pipeline CRM 
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At a Glance
Market Segments
Mid-Market (39.1% of reviews)
Small-Business (66.7% of reviews)
Entry-Level Pricing
$210/month per user
Starting at $25.00
Dynamics 365 Sales
Star Rating
(1,606)3.8 out of 5
Market Segments
Mid-Market (39.1% of reviews)
Pros & Cons
Entry-Level Pricing
$210/month per user
Browse all 3 pricing plansPipeline CRM
Star Rating
(946)4.4 out of 5
Market Segments
Small-Business (66.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $25.00
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Dynamics 365 Sales excels in Data Sourcing with high ratings in Data Segmentation (8.9) and Exporting & Sharing Data (8.8), while Pipeline CRM offers solid performance but does not match these specific features.
- Reviewers mention that Pipeline CRM shines in Ease of Use with a score of 8.8, significantly higher than Dynamics 365 Sales (7.4), making it more accessible for small businesses and new users.
- G2 users highlight that Dynamics 365 Sales has a robust Sales Force Automation feature set, particularly in Customer Contract Management (8.0), while Pipeline CRM's corresponding feature scores slightly higher at 8.2, indicating a competitive edge in this area.
- Users on G2 report that Pipeline CRM's Customer Support features, such as the Customer Support Portal (8.5) and Knowledge Base (8.3), are rated higher than those of Dynamics 365 Sales, which may lead to better user satisfaction.
- Reviewers say that Dynamics 365 Sales has a more comprehensive Reporting & Analytics capability, particularly in Forecasting (7.7), but Pipeline CRM's overall reporting features are rated slightly better, especially in Dashboards (8.3).
- Users report that both products offer good Integration capabilities, but Pipeline CRM's Data Import & Export Tools (8.4) are rated higher than Dynamics 365 Sales, which could be crucial for businesses needing seamless data management.
Pricing
Entry-Level Pricing
Dynamics 365 Sales
Dynamics 365 Plan
$210
/month per user
Get full use of all applications in one comprehensive, cost-efficient option.
Pipeline CRM
Start
Starting at $25.00
Pre-sales pipeline management
- Unlimited file storage
- Deal and Activity Reporting
- Free CRM switching tool
Free Trial
Dynamics 365 Sales
No trial information availablePipeline CRM
Free Trial is available
Ratings
Meets Requirements
8.1
1,281
8.6
830
Ease of Use
7.4
1,287
8.9
833
Ease of Setup
7.2
408
8.8
385
Ease of Admin
7.6
383
8.9
376
Quality of Support
7.5
1,123
8.9
764
Has the product been a good partner in doing business?
7.8
378
9.1
368
Product Direction (% positive)
6.3
1,262
8.6
826
Features by Category
Sales Force Automation
8.1
962
|
Verified
8.7
644
|
Verified
7.9
678
|
Verified
Feature Not Available
7.9
901
|
Verified
8.7
634
|
Verified
7.8
969
|
Verified
8.4
649
|
Verified
7.6
734
|
Verified
7.8
393
|
Verified
7.9
864
|
Verified
8.1
457
|
Verified
7.6
729
|
Verified
7.6
313
|
Verified
7.8
718
|
Verified
7.8
347
|
Verified
8.0
768
|
Verified
8.2
424
|
Verified
Marketing Automation
7.6
754
|
Verified
7.5
368
|
Verified
7.5
732
|
Verified
7.6
362
|
Verified
7.8
818
|
Verified
8.6
495
|
Verified
7.6
642
|
Verified
7.5
321
|
Verified
Customer Support
8.0
708
|
Verified
8.4
377
|
Verified
7.8
672
|
Verified
8.5
398
7.9
694
|
Verified
8.4
419
7.7
603
|
Verified
8.3
329
|
Verified
7.9
630
|
Verified
8.3
329
|
Verified
Reporting & Analytics
7.9
895
|
Verified
8.1
597
|
Verified
7.9
944
|
Verified
8.3
635
|
Verified
7.7
783
|
Verified
7.8
474
|
Verified
Mobile & Social
7.5
556
|
Verified
7.6
276
|
Verified
7.6
550
|
Verified
7.5
264
|
Verified
7.4
620
|
Verified
7.6
416
|
Verified
Platform
8.1
292
|
Verified
8.2
293
|
Verified
8.1
307
|
Verified
8.1
276
|
Verified
8.2
300
|
Verified
8.4
303
|
Verified
7.9
227
|
Verified
8.3
79
7.9
249
|
Verified
7.7
61
7.8
275
|
Verified
7.9
246
|
Verified
7.7
290
|
Verified
8.9
304
|
Verified
7.8
254
|
Verified
8.1
133
|
Verified
Integration
7.9
297
|
Verified
8.4
277
|
Verified
7.8
232
|
Verified
7.9
188
|
Verified
7.6
238
|
Verified
7.3
167
|
Verified
Generative AI
8.1
18
8.2
17
Agentic AI - CRM
8.0
5
8.1
6
6.7
5
8.6
6
7.4
7
8.9
6
9.0
5
9.2
6
8.3
5
10.0
5
8.7
5
9.7
5
8.3
5
9.3
5
Agentic AI - Google Workspace for Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incentives
Not enough data
8.6
7
Not enough data
9.5
7
Not enough data
9.3
7
Not enough data
9.5
7
Personalization
Not enough data
9.3
7
Not enough data
9.3
7
Not enough data
9.5
7
Not enough data
9.5
7
Administrative
Not enough data
9.5
7
Not enough data
9.5
7
Not enough data
9.8
7
Agentic AI - Sales Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
8.7
21
Not enough data
8.5
21
Not enough data
8.4
20
9.0
5
8.1
21
Not enough data
8.7
20
Not enough data
Predictive Analytics
8.7
20
9.3
5
8.6
19
Not enough data
8.3
19
Not enough data
8.3
19
Not enough data
Sales Management
8.8
20
9.3
5
8.7
19
Not enough data
8.5
20
Not enough data
8.7
20
Not enough data
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
8.9
6
Not enough data
8.6
6
Not enough data
7.5
6
Not enough data
8.6
6
Not enough data
Feedback
8.9
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
Generative AI
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dynamics 365 Sales and Pipeline CRM are categorized as CRM and Sales Analytics
Unique Categories
Dynamics 365 Sales is categorized as Sales Coaching
Pipeline CRM is categorized as Google Workspace for Sales and Sales Performance Management
Reviews
Reviewers' Company Size
Dynamics 365 Sales
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Pipeline CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
12.6%
Computer Software
8.4%
Retail
4.0%
Marketing and Advertising
4.0%
Financial Services
3.8%
Other
67.2%
Construction
9.6%
Marketing and Advertising
8.3%
Information Technology and Services
7.5%
Computer Software
4.6%
Internet
3.7%
Other
66.4%
Alternatives
Discussions
What is Microsoft Dynamics CRM competitive advantage?
3 Comments
HC
Microsoft Dynamics CRM can help differentiate your business from competitors who’ve implemented but not “adopted” other products. Dynamics CRM functionality...Read more
how can i creat a new feild for the contact?
3 Comments
LV
you must have the "System customizer" and/or "System Administrator" role, If you do you can Click on the "Form Editor" when you have a contact open, you will...Read more
How do I get a buy-in from my sales team to move from spreadsheets or another CRM to PipelineDeals?
5 Comments
Official Response from Pipeline CRM
PipelineDeals picks up where Excel leaves off. It’s familiar to Excel but more powerful and the learning curve is low. Our training helps salespeople get...Read more
How long does it take to implement a new CRM?
4 Comments
Official Response from Pipeline CRM
Because our CRM is so easy to use, 95% of customers often go live within a day or maximum within two weeks — not three or four months like with other CRMs....Read more
What’s the cost like?
3 Comments
Official Response from Pipeline CRM
Our customer see ROI three times faster than with some other CRM providers (validated by G2 Crowd) because it’s only $1.10 per sales person per day. Some of...Read more
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