# Dynamics 365 Sales vs Pipeline CRM Comparison | | Dynamics 365 Sales | Pipeline CRM | |---|---|---| | **Star Rating** | 3.8 out of 5 | 4.3 out of 5 | | **Total Reviews** | 1,620 | 952 | | **Largest Market Segment** | Mid-Market (39.5% of reviews) | Small-Business (66.7% of reviews) | | **Entry Level Price** | $210/month per user | Starting at $25.00 | --- ## Top Pros & Cons ### Dynamics 365 Sales Pros: - Ease of Use (18 reviews) - Integrations (11 reviews) Cons: - Learning Curve (12 reviews) - Complexity (7 reviews) ### Pipeline CRM Pros: - Ease of Use (7 reviews) - Pipeline Management (6 reviews) Cons: - Limited Features (7 reviews) - Limited Customization (6 reviews) --- ## Ratings Comparison | Rating | Dynamics 365 Sales | Pipeline CRM | |---|---|---| | **Meets Requirements** | 8.1 (1293 reviews) | 8.6 (832 reviews) | | **Ease of Use** | 7.4 (1299 reviews) | 8.9 (835 reviews) | | **Ease of Setup** | 7.2 (419 reviews) | 8.8 (387 reviews) | | **Ease of Admin** | 7.6 (385 reviews) | 8.9 (374 reviews) | | **Quality of Support** | 7.5 (1134 reviews) | 8.9 (765 reviews) | | **Has the product been a good partner in doing business?** | 7.8 (380 reviews) | 9.1 (366 reviews) | | **Product Direction (% positive)** | 6.3 (1268 reviews) | 8.5 (828 reviews) | --- ## Pricing ### Dynamics 365 Sales #### Entry-Level Pricing Plan: Dynamics 365 Plan Price: $210 /month per user Description: Get full use of all applications in one comprehensive, cost-efficient option. [Browse all 3 editions](https://www.g2.com/products/dynamics-365-sales/pricing) #### Free Trial No ### Pipeline CRM #### Entry-Level Pricing Plan: Start Price: Starting at $25.00 Description: Pre-sales pipeline management Key Features: - Unlimited file storage - Deal and Activity Reporting - Free CRM switching tool [Browse all 3 editions](https://www.g2.com/products/pipeline-crm/pricing) #### Free Trial Yes --- ## Features Comparison By Category ### CRM | Product | Score | Reviews | |---|---|---| | **Dynamics 365 Sales** | 7.8/10 | 1203 | | **Pipeline CRM** | 8.1/10 | 738 | #### Sales Force Automation | Feature | Dynamics 365 Sales | Pipeline CRM | |---|---|---| | **Contact & Account Management** | 8.1 (965 reviews) ✓ Verified | 8.7 (643 reviews) ✓ Verified | | **Partner Relationship Mgmt. (PRM)** | 7.9 (678 reviews) ✓ Verified | Feature Not Available | | **Opportunity & Pipeline Mgmt.** | 7.9 (907 reviews) ✓ Verified | 8.7 (634 reviews) ✓ Verified | | **Task / Activity Management** | 7.8 (972 reviews) ✓ Verified | 8.4 (650 reviews) ✓ Verified | | **Territory & Quota Management** | 7.6 (735 reviews) ✓ Verified | 7.7 (392 reviews) ✓ Verified | | **Desktop Integration** | 7.9 (870 reviews) ✓ Verified | 8.1 (455 reviews) ✓ Verified | | **Product & Price List Management** | 7.6 (729 reviews) ✓ Verified | 7.6 (312 reviews) ✓ Verified | | **Quote & Order Management** | 7.8 (721 reviews) ✓ Verified | 7.8 (346 reviews) ✓ Verified | | **Customer Contract Management** | 8.0 (767 reviews) ✓ Verified | 8.2 (423 reviews) ✓ Verified | #### Marketing Automation | Feature | Dynamics 365 Sales | Pipeline CRM | |---|---|---| | **Email Marketing** | 7.6 (753 reviews) ✓ Verified | 7.5 (367 reviews) ✓ Verified | | **Campaign Management** | 7.5 (731 reviews) ✓ Verified | 7.6 (361 reviews) ✓ Verified | | **Lead Management** | 7.9 (822 reviews) ✓ Verified | 8.5 (494 reviews) ✓ Verified | | **Marketing ROI Analytics** | 7.6 (641 reviews) ✓ Verified | 7.5 (320 reviews) ✓ Verified | #### Customer Support | Feature | Dynamics 365 Sales | Pipeline CRM | |---|---|---| | **Case Management** | 8.0 (707 reviews) ✓ Verified | 8.4 (377 reviews) ✓ Verified | | **Customer Support Portal** | 7.8 (671 reviews) ✓ Verified | 8.5 (397 reviews) | | **Knowledge Base** | 7.9 (693 reviews) ✓ Verified | 8.4 (418 reviews) | | **Call Center Features** | 7.7 (602 reviews) ✓ Verified | 8.3 (328 reviews) ✓ Verified | | **Support Analytics** | 7.9 (629 reviews) ✓ Verified | 8.3 (328 reviews) ✓ Verified | #### Reporting & Analytics | Feature | Dynamics 365 Sales | Pipeline CRM | |---|---|---| | **Reporting** | 7.9 (896 reviews) ✓ Verified | 8.1 (597 reviews) ✓ Verified | | **Dashboards** | 7.9 (945 reviews) ✓ Verified | 8.3 (635 reviews) ✓ Verified | | **Forecasting** | 7.7 (783 reviews) ✓ Verified | 7.8 (473 reviews) ✓ Verified | #### Mobile & Social | Feature | Dynamics 365 Sales | Pipeline CRM | |---|---|---| | **Social Collaboration Features** | 7.5 (555 reviews) ✓ Verified | 7.6 (276 reviews) ✓ Verified | | **Social Network Integration** | 7.6 (549 reviews) ✓ Verified | 7.5 (263 reviews) ✓ Verified | | **Mobile User Support** | 7.4 (620 reviews) ✓ Verified | 7.6 (415 reviews) ✓ Verified | #### Platform | Feature | Dynamics 365 Sales | Pipeline CRM | |---|---|---| | **Customization** | 8.1 (293 reviews) ✓ Verified | 8.1 (292 reviews) ✓ Verified | | **Workflow Capability** | 8.1 (309 reviews) ✓ Verified | 8.1 (276 reviews) ✓ Verified | | **User, Role, and Access Management** | 8.2 (302 reviews) ✓ Verified | 8.4 (302 reviews) ✓ Verified | | **Internationalization** | 7.9 (227 reviews) ✓ Verified | 8.3 (78 reviews) | | **Sandbox / Test Environments** | 7.9 (249 reviews) ✓ Verified | 7.6 (59 reviews) | | **Document & Content Mgmt.** | 7.8 (277 reviews) ✓ Verified | 7.9 (245 reviews) ✓ Verified | | **Performance and Reliability** | 7.7 (292 reviews) ✓ Verified | 8.9 (305 reviews) ✓ Verified | | **Output Document Generation** | 7.8 (254 reviews) ✓ Verified | 8.1 (132 reviews) ✓ Verified | #### Integration | Feature | Dynamics 365 Sales | Pipeline CRM | |---|---|---| | **Data Import & Export Tools** | 7.9 (297 reviews) ✓ Verified | 8.4 (276 reviews) ✓ Verified | | **Integration APIs** | 7.8 (234 reviews) ✓ Verified | 7.8 (187 reviews) ✓ Verified | | **Breadth of Partner Applications** | 7.6 (239 reviews) ✓ Verified | 7.2 (166 reviews) ✓ Verified | #### Generative AI | Feature | Dynamics 365 Sales | Pipeline CRM | |---|---|---| | **AI Text Generation** | 7.9 (17 reviews) | 8.0 (16 reviews) | #### Agentic AI - CRM | Feature | Dynamics 365 Sales | Pipeline CRM | |---|---|---| | **Autonomous Task Execution** | Not enough data | 7.7 (5 reviews) | | **Multi-step Planning** | Not enough data | 7.7 (5 reviews) | | **Cross-system Integration** | 8.1 (8 reviews) | Not enough data | | **Adaptive Learning** | Not enough data | 8.7 (5 reviews) | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Google Workspace for Sales | Product | Score | Reviews | |---|---|---| | **Dynamics 365 Sales** | N/A | N/A | | **Pipeline CRM** | N/A | N/A | #### Agentic AI - Google Workspace for Sales | Feature | Dynamics 365 Sales | Pipeline CRM | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | ### Sales Performance Management | Product | Score | Reviews | |---|---|---| | **Dynamics 365 Sales** | N/A | N/A | | **Pipeline CRM** | 9.4/10 | 8 | #### Agentic AI - Sales Performance Management | Feature | Dynamics 365 Sales | Pipeline CRM | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | #### Incentives | Feature | Dynamics 365 Sales | Pipeline CRM | |---|---|---| | **Badges** | Not enough data | 8.6 (7 reviews) | | **Triggers** | Not enough data | 9.5 (7 reviews) | | **Commission Calculator** | Not enough data | 9.3 (7 reviews) | | **Leaderboards** | Not enough data | 9.5 (7 reviews) | #### Personalization | Feature | Dynamics 365 Sales | Pipeline CRM | |---|---|---| | **Profiles** | Not enough data | 9.3 (7 reviews) | | **Custom Reports** | Not enough data | 9.3 (7 reviews) | | **Dashboards** | Not enough data | 9.5 (7 reviews) | | **Goal Setting** | Not enough data | 9.5 (7 reviews) | #### Administrative | Feature | Dynamics 365 Sales | Pipeline CRM | |---|---|---| | **Integration** | Not enough data | 9.5 (7 reviews) | | **Employee Structure** | Not enough data | 9.5 (7 reviews) | | **Behavior Monitoring** | Not enough data | 9.8 (7 reviews) | ### Sales Analytics | Product | Score | Reviews | |---|---|---| | **Dynamics 365 Sales** | 8.5/10 | 22 | | **Pipeline CRM** | 8.9/10 | 7 | #### Agentic AI - Sales Analytics | Feature | Dynamics 365 Sales | Pipeline CRM | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | #### Data Sourcing | Feature | Dynamics 365 Sales | Pipeline CRM | |---|---|---| | **Data Sourcing** | 8.7 (21 reviews) | 9.0 (5 reviews) | | **Exporting & Sharing Data** | 8.5 (21 reviews) | 8.7 (5 reviews) | | **Multi-Device Data Visualization** | 8.4 (20 reviews) | 8.6 (6 reviews) | | **Interactive Dashboards** | 8.1 (21 reviews) | 9.3 (5 reviews) | | **Data Segmentation** | 8.7 (20 reviews) | 8.7 (5 reviews) | #### Predictive Analytics | Feature | Dynamics 365 Sales | Pipeline CRM | |---|---|---| | **Lead Scoring** | 8.7 (20 reviews) | 9.2 (6 reviews) | | **Opportunity Scoring** | 8.6 (19 reviews) | 9.0 (5 reviews) | | **Risk Analysis** | 8.3 (19 reviews) | Not enough data | | **Live Forecasting** | 8.3 (19 reviews) | 9.0 (5 reviews) | #### Sales Management | Feature | Dynamics 365 Sales | Pipeline CRM | |---|---|---| | **Live Pipeline Management** | 8.8 (20 reviews) | 8.9 (6 reviews) | | **Sales Gamification** | 8.7 (19 reviews) | 8.7 (5 reviews) | | **Account-Based Analytics** | 8.5 (20 reviews) | 9.0 (5 reviews) | | **Activity Tracking** | 8.7 (20 reviews) | 9.0 (5 reviews) | ### Sales Coaching | Product | Score | Reviews | |---|---|---| | **Dynamics 365 Sales** | 8.6/10 | 6 | | **Pipeline CRM** | N/A | N/A | #### Agentic AI - Sales Coaching | Feature | Dynamics 365 Sales | Pipeline CRM | |---|---|---| | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | #### Training | Feature | Dynamics 365 Sales | Pipeline CRM | |---|---|---| | **Knowledge Base** | 8.9 (6 reviews) | Not enough data | | **Coaching Materials** | 8.6 (6 reviews) | Not enough data | | **Playbook Creation** | 7.5 (6 reviews) | Not enough data | | **Video Record** | 8.6 (6 reviews) | Not enough data | #### Feedback | Feature | Dynamics 365 Sales | Pipeline CRM | |---|---|---| | **Review** | 8.9 (6 reviews) | Not enough data | | **Scorecard** | 8.9 (6 reviews) | Not enough data | | **Coaching Card** | 8.6 (6 reviews) | Not enough data | | **Leaderboard** | 9.2 (6 reviews) | Not enough data | | **Real-Time Updates** | 8.6 (6 reviews) | Not enough data | | **Notifications** | 8.6 (6 reviews) | Not enough data | | **Competition** | 8.6 (6 reviews) | Not enough data | #### Generative AI | Feature | Dynamics 365 Sales | Pipeline CRM | |---|---|---| | **AI Text Summarization** | Not enough data | Not enough data | --- ## Categories **Shared Categories (2):** [CRM Software](https://www.g2.com/categories/crm), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics) **Unique to Dynamics 365 Sales (1):** [Sales Coaching Software](https://www.g2.com/categories/sales-coaching) **Unique to Pipeline CRM (2):** [Google Workspace for Sales Software](https://www.g2.com/categories/google-workspace-for-sales), [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management) --- ## Reviewer Demographics ### By Company Size | Segment | Dynamics 365 Sales | Pipeline CRM | |---|---|---| | **Small-Business** | 31.1% | 66.7% | | **Mid-Market** | 39.5% | 27.0% | | **Enterprise** | 29.5% | 6.2% | ### By Industry #### Dynamics 365 Sales - **Information Technology and Services:** 12.7% - **Computer Software:** 8.3% - **Retail:** 3.9% - **Marketing and Advertising:** 3.9% - **Financial Services:** 3.9% - **Accounting:** 2.8% - **Education Management:** 2.3% - **Non-Profit Organization Management:** 2.3% - **Insurance:** 2.3% - **Real Estate:** 2.3% - **Other:** 55.2% #### Pipeline CRM - **Construction:** 9.5% - **Marketing and Advertising:** 8.3% - **Information Technology and Services:** 7.4% - **Computer Software:** 4.6% - **Internet:** 3.7% - **Financial Services:** 3.6% - **Insurance:** 3.0% - **Building Materials:** 2.4% - **Wholesale:** 2.2% - **Automotive:** 2.2% - **Other:** 53.1% --- ## Alternatives ### Alternatives to Dynamics 365 Sales - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25839 reviews) - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14702 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13850 reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3077 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2934 reviews) - [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1433 reviews) - [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1234 reviews) - [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1157 reviews) - [SAP Sales Cloud](https://www.g2.com/products/sap-sap-sales-cloud/reviews) — 4.2/5 stars (1000 reviews) - [Insightly CRM](https://www.g2.com/products/insightly-crm/reviews) — 4.2/5 stars (944 reviews) ### Alternatives to Pipeline CRM - [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1433 reviews) - [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1157 reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25839 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13850 reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3077 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2934 reviews) - [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1234 reviews) - [Workbooks](https://www.g2.com/products/workbooks/reviews) — 4.3/5 stars (574 reviews) - [Coevera](https://www.g2.com/products/coevera/reviews) — 4.6/5 stars (480 reviews) - [Nimble CRM](https://www.g2.com/products/nimble/reviews) — 4.5/5 stars (1115 reviews) --- ## Top Discussions ### Dynamics 365 Sales - Title: [how can i creat a new feild for the contact?](https://www.g2.com/discussions/how-can-i-creat-a-new-feild-for-the-contact) — 3 comments, 1 upvote > **Top comment:** "you must have the "System customizer" and/or "System Administrator" role, If you do you can Click on the "Form Editor" when you have a contact open, you will..." - Title: [What is Microsoft Dynamics CRM competitive advantage?](https://www.g2.com/discussions/what-is-microsoft-dynamics-crm-competitive-advantage) — 3 comments, 1 upvote > **Top comment:** "Dynamics CRM has the advantage of being a part of Microsoft. Some see that as a pro, others a con. Nonetheless, it is a full featured CRM just like several..." - Title: [I'm new to Dynamics 365 Sales and struggling to set up and customize the sales pipeline. Can someone guide me through this process?](https://www.g2.com/discussions/i-m-new-to-dynamics-365-sales-and-struggling-to-set-up-and-customize-the-sales-pipeline-can-someone-guide-me-through-this-process) — 2 comments > **Top comment:** "To set up and customize your sales pipeline in Dynamics 365 Sales: Define Sales Stages: Go to Settings > Sales > Sales Process to set stages like "Lead,"..." - Title: [What is Dynamics 365 Sales used for?](https://www.g2.com/discussions/what-is-dynamics-365-sales-used-for) — 1 comment > **Top comment:** " Lead management: Capturing and nurturing leads, assigning them to sales representatives, and tracking their progress through the sales funnel. ..." - Title: [What Dynamics 365 application can be used for point of sales?](https://www.g2.com/discussions/what-dynamics-365-application-can-be-used-for-point-of-sales) — 1 comment > **Top comment:** "1. In-store and Online Sales. 2.Inventory Management. 3.Customer Engagement. 4.Omnichannel Capabilities. 5.Payment Processing. 6.Reporting and Analytics." ### Pipeline CRM - Title: [How do I get a buy-in from my sales team to move from spreadsheets or another CRM to PipelineDeals?](https://www.g2.com/discussions/sales-429826f6-108a-4343-afd8-da1ba60ec905) — 5 comments, 2 upvotes *(includes official response)* > **Top comment:** "PipelineDeals picks up where Excel leaves off. It’s familiar to Excel but more powerful and the learning curve is low. Our training helps salespeople get..." - Title: [How long does it take to implement a new CRM?](https://www.g2.com/discussions/sales-7f9b5c30-aa72-47e1-ab29-b622df8ae5e3) — 4 comments, 1 upvote *(includes official response)* > **Top comment:** "Because our CRM is so easy to use, 95% of customers often go live within a day or maximum within two weeks — not three or four months like with other CRMs...." - Title: [What’s the cost like?](https://www.g2.com/discussions/roi-e395b7b9-e575-47ee-8ff6-f26eab4fcbe1) — 3 comments, 1 upvote *(includes official response)* > **Top comment:** "Our customer see ROI three times faster than with some other CRM providers (validated by G2 Crowd) because it’s only $1.10 per sales person per day. Some of..." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/dynamics-365-sales-vs-pipeline-crm)