Link copied to clipboard # Dynamics 365 Sales vs Pega Customer Engagement Suite Comparison - What are their main differences? Share [ Export ](/compare/dynamics-365-sales/pega-customer-engagement-suite/export.csv) Microsoft Dynamics 365 SalesPega Customer Engagement Suite[+ Add Product](#) Pricing **Dynamics 365 Sales** **$210** /month per user · Dynamics 365 Plan **$115** /month per user · Customer Engagement Plan **$190** /month per user · Unified Operations Plan **Pega Customer Engagement Suite** No pricing available **Pricing Insights** from reviews Perceived Cost **Dynamics 365 Sales** $$$$$ **Pega Customer Engagement Suite** Not enough reviews yet Average Discount **Dynamics 365 Sales** 16% **Pega Customer Engagement Suite** Not enough reviews yet Uncover valuable pricing insights from real user feedback to improve your shopping experience. See it for free Time to Implement **Dynamics 365 Sales** 6 months Based on 100 responses **Pega Customer Engagement Suite** 6 months Based on 100 responses Return on Investment **Dynamics 365 Sales** 6 months Based on 100 responses **Pega Customer Engagement Suite** 6 months Based on 100 responses ![Dynamics 365 Sales](https://images.g2crowd.com/uploads/product/hd_favicon/4f78b7a6cf55be3072d0203c78e0e657/dynamics-365-sales.png "Dynamics 365 Sales") ![Pega Customer Engagement Suite](https://images.g2crowd.com/uploads/product/hd_favicon/1514478400/pega-customer-engagement-suite.svg "Pega Customer Engagement Suite") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **Dynamics 365 Sales** Ease of Use (21) Integrations (11) Learning Curve (13) Complexity (8) **Pega Customer Engagement Suite** Ease of Use (3) Customer Engagement (2) Complex Setup (3) High Complexity (3) Integrations **Dynamics 365 Sales** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_92f791c125019514c13f2138425a640b/hubspot-sales-hub.png "Product Avatar Image") HubSpot Sales Hub ](https://www.g2.com/products/hubspot-sales-hub/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_0e8863a7d0763a54bbe9b93cb7529d6a/microsoft-microsoft-dynamics-365-business-central.jpg "Product Avatar Image") Microsoft Dynamics 365... ](https://www.g2.com/products/microsoft-microsoft-dynamics-365-business-central/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_033aa224b72b00b72e8860e4e6401efc/microsoft-excel.png "Product Avatar Image") Microsoft Excel ](https://www.g2.com/products/microsoft-excel/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_69054bc7d40597b06fc3905720ccc914/microsoft-outlook.png "Product Avatar Image") Outlook ](https://www.g2.com/products/microsoft-outlook/reviews)[ View all ](https://www.g2.com/products/dynamics-365-sales/integrations) **Pega Customer Engagement Suite** Not enough data Screenshots **Dynamics 365 Sales** ![Dynamics 365 Sales screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/8113/New_Opportunity_form_wPresence.png) **Pega Customer Engagement Suite** ![Pega Customer Engagement Suite screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/71396/expirable-direct-uploads_2F7ca7e5fa-a011-4253-a510-c01fc753d269_2FAI-Based_Sales_Coaching_.png) **Ratings** from reviews Meets Requirements **Dynamics 365 Sales** **8.1** /10 Based on 1,294 responses **Pega Customer Engagement Suite** **9.8** /10 Based on 9 responses Ease of Use **Dynamics 365 Sales** **7.4** /10 Based on 1,300 responses **Pega Customer Engagement Suite** **8.5** /10 Based on 9 responses Ease of Setup **Dynamics 365 Sales** **7.2** /10 Based on 421 responses **Pega Customer Engagement Suite** **9.0** /10 Based on 7 responses Ease of Admin **Dynamics 365 Sales** **7.6** /10 Based on 386 responses **Pega Customer Engagement Suite** Not enough data Quality of Support **Dynamics 365 Sales** **7.5** /10 Based on 1,135 responses **Pega Customer Engagement Suite** **9.3** /10 Based on 9 responses Has the product been a good partner in doing business? **Dynamics 365 Sales** **7.8** /10 Based on 381 responses **Pega Customer Engagement Suite** Not enough data Product Direction (% positive) **Dynamics 365 Sales** **6.3** /10 Based on 1,268 responses **Pega Customer Engagement Suite** **10.0** /10 Based on 9 responses **Features** ratings from reviews CRM **7.9** /10 Based on 1,205 responses **9.5** /10 Based on 6 responses Sales Analytics **8.6** /10 Based on 23 responses Not enough data Sales Coaching **8.6** /10 Based on 6 responses Not enough data User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 31.1% Mid-Market(51-1000 emp.) 39.5% Enterprise(\> 1000 emp.) 29.5% Small-Business(50 or fewer emp.) 31.1% Mid-Market(51-1000 emp.) 39.5% Enterprise(\> 1000 emp.) 29.5% Small-Business(50 or fewer emp.) 50.0% Mid-Market(51-1000 emp.) 30.0% Enterprise(\> 1000 emp.) 20.0% Small-Business(50 or fewer emp.) 50.0% Mid-Market(51-1000 emp.) 30.0% Enterprise(\> 1000 emp.) 20.0% **Reviewers' Industry** [![Dynamics 365 Sales](https://images.g2crowd.com/uploads/product/hd_favicon/4f78b7a6cf55be3072d0203c78e0e657/dynamics-365-sales.png "Dynamics 365 Sales")](https://www.g2.com/products/dynamics-365-sales/reviews) Dynamics 365 Sales Information Technology and Services 12.7% Computer Software 8.3% Marketing and Advertising 3.9% Retail 3.9% Financial Services 3.9% Other 67.3% [![Pega Customer Engagement Suite](https://images.g2crowd.com/uploads/product/hd_favicon/1514478400/pega-customer-engagement-suite.svg "Pega Customer Engagement Suite")](https://www.g2.com/products/pega-customer-engagement-suite/reviews) Pega Customer Engagement Suite Banking 33.3% Information Technology and Services 22.2% E-Learning 11.1% Consumer Goods 11.1% Computer Software 11.1% Other 11.1% Alternatives **Dynamics 365 Sales Alternatives** ![Salesforce Sales Cloud](https://images.g2crowd.com/uploads/product/hd_favicon/826ce87155a61f72d3dfd92c5283eed8/agentforce-sales-formerly-salesforce-sales-cloud.svg "Salesforce Sales Cloud") [ Salesforce Sales Cloud ](/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) ![ActiveCampaign](https://images.g2crowd.com/uploads/product/hd_favicon/be9e1369027bd58113f937595c7fbdf0/activecampaign.svg "ActiveCampaign") [ ActiveCampaign ](/products/activecampaign/reviews) ![HubSpot Sales Hub](https://images.g2crowd.com/uploads/product/hd_favicon/4197737e447f044e17be1a5ebb4ba193/hubspot-sales-hub.svg "HubSpot Sales Hub") [ HubSpot Sales Hub ](/products/hubspot-sales-hub/reviews) ![Pipedrive](https://images.g2crowd.com/uploads/product/hd_favicon/4012f2359ca0b1f88b2455f83adaa4ef/pipedrive.svg "Pipedrive") [ Pipedrive ](/products/pipedrive/reviews) **Pega Customer Engagement Suite Alternatives** ![Salesforce Sales Cloud](https://images.g2crowd.com/uploads/product/hd_favicon/826ce87155a61f72d3dfd92c5283eed8/agentforce-sales-formerly-salesforce-sales-cloud.svg "Salesforce Sales Cloud") [ Salesforce Sales Cloud ](/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) ![SAP Sales Cloud](https://images.g2crowd.com/uploads/product/hd_favicon/b0844d5fcc6ad47046cbf81bed040395/sap-sap-sales-cloud.svg "SAP Sales Cloud") [ SAP Sales Cloud ](/products/sap-sap-sales-cloud/reviews) ![Coevera](https://images.g2crowd.com/uploads/product/hd_favicon/158cff4b373ebc66321d73d3cd9818aa/coevera.svg "Coevera") [ Coevera ](/products/coevera/reviews) ![Sugar Sell](https://images.g2crowd.com/uploads/product/hd_favicon/fdd8c5b3dcb3415718f945eed05b2013/sugar-sell.svg "Sugar Sell") [ Sugar Sell ](/products/sugar-sell/reviews) ## Microsoft Dynamics 365 Sales vs Pega Customer Engagement Suite FAQs Generated using AI Last updated: August 14, 2026 ### What is the difference between Microsoft Dynamics 365 Sales vs Pega Customer Engagement Suite? Pega Customer Engagement Suite stands out for higher reviewer satisfaction and support scores, while Microsoft Dynamics 365 Sales is favored for its deep Microsoft ecosystem integration. | [Microsoft Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) | [Pega Customer Engagement Suite](https://www.g2.com/products/pega-customer-engagement-suite/reviews) | | --- | --- | | 3.8/5 (1,623 reviews) | 4.6/5 (10 reviews) | | — | — | | 7.2 | 9.0 | | 7.5 | 9.3 | | Integration with Microsoft 365 and workflow automation | Unified customer engagement with AI-driven decisioning and journey management | ### How do the pricing models of Microsoft Dynamics 365 Sales and Pega Customer Engagement Suite compare? Pega Customer Engagement Suite is rated higher for value, with a stronger Price/Cost satisfaction score than Microsoft Dynamics 365 Sales. - **Microsoft Dynamics 365 Sales:** In recent reviews, several reviewers mention that the platform can be expensive and that licensing is complex, with some noting the need to budget carefully for advanced features. - **Pega Customer Engagement Suite:** Reviewers highlight that while the platform is not suitable for organizations with limited budgets, satisfaction with value is higher, especially for enterprises seeking unified automation and AI-driven engagement. ### What are the best alternatives to Microsoft Dynamics 365 Sales and Pega Customer Engagement Suite? The top three alternatives to Microsoft Dynamics 365 Sales and Pega Customer Engagement Suite are Agentforce Sales, ActiveCampaign, and HubSpot Sales Hub. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [Microsoft Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) | 3.8/5 (1,623 reviews) | — | Reviewers note complex licensing and higher costs for advanced features | Integration with Microsoft 365 and workflow automation | | [Pega Customer Engagement Suite](https://www.g2.com/products/pega-customer-engagement-suite/reviews) | 4.6/5 (10 reviews) | — | Not suitable for limited budgets, but high satisfaction for enterprise automation | Unified customer engagement with AI-driven decisioning | | [Agentforce Sales](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) | 4.4/5 (25,876 reviews) | Mid-Market | — | Comprehensive CRM capabilities and scalability | | [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) | 4.4/5 (14,780 reviews) | Small-Business | — | Marketing automation and ease of use | | [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) | 4.4/5 (13,909 reviews) | Small-Business | — | User-friendly interface and strong sales pipeline management | ### Which CRM features should I prioritize when comparing Microsoft Dynamics 365 Sales and Pega Customer Engagement Suite? Buyers comparing Microsoft Dynamics 365 Sales and Pega Customer Engagement Suite should prioritize Customization, Integration, Automation, Ease of Setup, and Quality of Support. - **Customization:** Microsoft Dynamics 365 Sales has 9 all-time mentions for customization and 8 for easy customization; Pega Customer Engagement Suite is noted as customizable in recent reviews. - **Integration:** Microsoft Dynamics 365 Sales has 11 all-time mentions for integrations and is frequently cited for Microsoft 365, Teams, and Power BI integration; Pega Customer Engagement Suite reviewers mention integration but with some complexity. - **Automation:** Microsoft Dynamics 365 Sales has 8 all-time mentions for automation; Pega Customer Engagement Suite is highlighted for workflow automation and AI-driven decisioning. - **Ease of Setup:** Pega Customer Engagement Suite scores 9.0, while Microsoft Dynamics 365 Sales scores 7.2. - **Quality of Support:** Pega Customer Engagement Suite scores 9.3, while Microsoft Dynamics 365 Sales scores 7.5. ### What are the pros and cons of Microsoft Dynamics 365 Sales vs Pega Customer Engagement Suite? Pega Customer Engagement Suite's headline strength is unified customer engagement with high satisfaction, while Microsoft Dynamics 365 Sales is strongest for Microsoft ecosystem integration and workflow automation. - **Microsoft Dynamics 365 Sales strengths:** Integration with Microsoft 365 and Teams (11 all-time mentions for integrations), customizable dashboards (9 mentions for customization), automation (8 mentions), and robust pipeline management (6 mentions). - **Microsoft Dynamics 365 Sales trade-offs:** Learning curve (13 all-time mentions), complexity (8 mentions), not always intuitive (7 mentions), and higher cost (6 mentions). - **Pega Customer Engagement Suite strengths:** Unified customer engagement, AI-driven decisioning, journey management, and high reviewer satisfaction for support and setup. - **Pega Customer Engagement Suite trade-offs:** Complex setup (3 all-time mentions), high complexity (2 mentions), and a learning curve for advanced features. ### Is Microsoft Dynamics 365 Sales or Pega Customer Engagement Suite better for small businesses? ActiveCampaign and HubSpot Sales Hub are better suited for small businesses, while Microsoft Dynamics 365 Sales and Pega Customer Engagement Suite are more commonly adopted by mid-market and enterprise segments. - **Microsoft Dynamics 365 Sales:** Most reviewers are from mid-market and enterprise segments, with recent reviews noting that pricing and complexity can be challenging for small businesses. - **Pega Customer Engagement Suite:** Reviewers highlight that the platform is not suitable for organizations with limited budgets, indicating a stronger fit for larger organizations. ### Which CRM platform has better integrations? Microsoft Dynamics 365 Sales is favored for integrations, especially within the Microsoft ecosystem. - **Microsoft Dynamics 365 Sales:** Microsoft Teams (3 all-time mentions), Microsoft Power BI (1 all-time mention), and Outlook are frequently cited as integrated tools. - **Pega Customer Engagement Suite:** Reviewers mention integration capabilities, but also note complexity and a need for technical expertise for third-party integrations. ### How do Microsoft Dynamics 365 Sales and Pega Customer Engagement Suite compare on customer support? Pega Customer Engagement Suite is rated higher for Quality of Support, with a 1.8-point advantage over Microsoft Dynamics 365 Sales. - **Microsoft Dynamics 365 Sales:** Reviewers describe support as generally helpful, but some note variability and slower response times, with a Quality of Support score of 7.5. - **Pega Customer Engagement Suite:** Reviewers consistently praise support quality, responsiveness, and thorough guidance, reflected in a Quality of Support score of 9.3. ### Which is easier to implement, Microsoft Dynamics 365 Sales or Pega Customer Engagement Suite? Pega Customer Engagement Suite is rated higher for Ease of Setup, with a 1.8-point advantage over Microsoft Dynamics 365 Sales. - **Microsoft Dynamics 365 Sales:** Reviewers note that setup can be complex and time-consuming, especially for advanced customizations, with an Ease of Setup score of 7.2. - **Pega Customer Engagement Suite:** Reviewers highlight straightforward setup for standard use cases and strong onboarding support, with an Ease of Setup score of 9.0. ### Which product has better Customization? Microsoft Dynamics 365 Sales is more frequently cited for Customization, with higher mention counts and reviewer emphasis on flexibility. - **Microsoft Dynamics 365 Sales:** 9 all-time mentions for customization, 8 for easy customization, and reviewers highlight robust customization options and flexibility for business-specific needs. - **Pega Customer Engagement Suite:** Reviewers note the platform is customizable and flexible, but also mention a steeper learning curve for advanced customizations.