# Dynamics 365 Sales vs Pega Customer Engagement Suite Comparison --- ## AI Generated Summary - **G2 reviewers report** that Dynamics 365 Sales offers a robust integration with Microsoft products, allowing sales reps to track emails and log meetings directly within Outlook. This feature enhances productivity by minimizing the need for context switching between applications. - **Users say** that Pega Customer Engagement Suite excels in its user-friendly interface, making it easy for teams to manage client accounts and cases. Reviewers appreciate the platform's unified approach, which combines workflow automation and AI-driven decision-making, streamlining customer engagement processes. - **According to verified reviews** , Dynamics 365 Sales has received mixed feedback regarding its implementation process, with some users noting challenges in configuration. However, its AI functionality for tracking meetings and advanced audience segmentation are highlighted as significant advantages. - **Reviewers mention** that Pega's ease of setup is a standout feature, with many users finding the onboarding process intuitive and straightforward. This ease of use is complemented by high ratings for the quality of support, which users feel enhances their overall experience with the platform. - **G2 reviewers highlight** that while Dynamics 365 Sales has a solid toolkit within the Microsoft ecosystem, it struggles to match the specific workflow needs of some users, leading to a lower satisfaction score compared to Pega's offerings. - **Users express** that Pega Customer Engagement Suite's focus on personalized customer journeys and case management capabilities significantly improves their ability to deliver tailored services, making it a strong choice for small businesses looking to enhance customer engagement. | | Dynamics 365 Sales | Pega Customer Engagement Suite | |---|---|---| | **Star Rating** | 3.8 out of 5 | 4.6 out of 5 | | **Total Reviews** | 1,621 | 10 | | **Largest Market Segment** | Mid-Market (39.4% of reviews) | Small-Business (50.0% of reviews) | | **Entry Level Price** | $210/month per user | No pricing available | --- ## Top Pros & Cons ### Dynamics 365 Sales Pros: - Ease of Use (21 reviews) - Integrations (11 reviews) Cons: - Learning Curve (13 reviews) - Complexity (8 reviews) ### Pega Customer Engagement Suite Pros: - Decision Making (2 reviews) - Ease of Use (2 reviews) Cons: - Complex Setup (3 reviews) - High Complexity (2 reviews) --- ## Ratings Comparison | Rating | Dynamics 365 Sales | Pega Customer Engagement Suite | |---|---|---| | **Meets Requirements** | 8.1 (1294 reviews) | 9.8 (9 reviews) | | **Ease of Use** | 7.5 (1300 reviews) | 8.7 (9 reviews) | | **Ease of Setup** | 7.2 (420 reviews) | 9.0 (7 reviews) | | **Ease of Admin** | 7.6 (386 reviews) | Not enough data | | **Quality of Support** | 7.5 (1135 reviews) | 9.3 (9 reviews) | | **Has the product been a good partner in doing business?** | 7.8 (381 reviews) | Not enough data | | **Product Direction (% positive)** | 6.3 (1269 reviews) | 10.0 (9 reviews) | --- ## Pricing ### Dynamics 365 Sales #### Entry-Level Pricing Plan: Dynamics 365 Plan Price: $210 /month per user Description: Get full use of all applications in one comprehensive, cost-efficient option. [Browse all 3 editions](https://www.g2.com/products/dynamics-365-sales/pricing) #### Free Trial No ### Pega Customer Engagement Suite #### Entry-Level Pricing No pricing available #### Free Trial No information available --- ## Features Comparison By Category ### CRM | Product | Score | Reviews | |---|---|---| | **Dynamics 365 Sales** | 7.9/10 | 1205 | | **Pega Customer Engagement Suite** | 9.5/10 | 7 | #### Sales Force Automation | Feature | Dynamics 365 Sales | Pega Customer Engagement Suite | |---|---|---| | **Contact & Account Management** | 8.1 (966 reviews) ✓ Verified | 9.3 (5 reviews) ✓ Verified | | **Partner Relationship Mgmt. (PRM)** | 7.9 (679 reviews) ✓ Verified | Not enough data | | **Opportunity & Pipeline Mgmt.** | 7.9 (908 reviews) ✓ Verified | Not enough data | | **Task / Activity Management** | 7.8 (973 reviews) ✓ Verified | Not enough data | | **Territory & Quota Management** | 7.6 (736 reviews) ✓ Verified | Not enough data | | **Desktop Integration** | 7.9 (871 reviews) ✓ Verified | Not enough data | | **Product & Price List Management** | 7.6 (730 reviews) ✓ Verified | Not enough data | | **Quote & Order Management** | 7.8 (722 reviews) ✓ Verified | Not enough data | | **Customer Contract Management** | 8.0 (768 reviews) ✓ Verified | Not enough data | #### Marketing Automation | Feature | Dynamics 365 Sales | Pega Customer Engagement Suite | |---|---|---| | **Email Marketing** | 7.6 (754 reviews) ✓ Verified | Not enough data | | **Campaign Management** | 7.5 (732 reviews) ✓ Verified | Not enough data | | **Lead Management** | 7.9 (823 reviews) ✓ Verified | Not enough data | | **Marketing ROI Analytics** | 7.6 (642 reviews) ✓ Verified | Not enough data | #### Customer Support | Feature | Dynamics 365 Sales | Pega Customer Engagement Suite | |---|---|---| | **Case Management** | 8.0 (708 reviews) ✓ Verified | 9.7 (5 reviews) ✓ Verified | | **Customer Support Portal** | 7.8 (672 reviews) ✓ Verified | Not enough data | | **Knowledge Base** | 7.9 (694 reviews) ✓ Verified | Not enough data | | **Call Center Features** | 7.7 (603 reviews) ✓ Verified | Not enough data | | **Support Analytics** | 7.9 (630 reviews) ✓ Verified | Not enough data | #### Reporting & Analytics | Feature | Dynamics 365 Sales | Pega Customer Engagement Suite | |---|---|---| | **Reporting** | 7.9 (897 reviews) ✓ Verified | Not enough data | | **Dashboards** | 7.9 (946 reviews) ✓ Verified | Not enough data | | **Forecasting** | 7.7 (784 reviews) ✓ Verified | Not enough data | #### Mobile & Social | Feature | Dynamics 365 Sales | Pega Customer Engagement Suite | |---|---|---| | **Social Collaboration Features** | 7.5 (556 reviews) ✓ Verified | Feature Not Available | | **Social Network Integration** | 7.6 (550 reviews) ✓ Verified | Feature Not Available | | **Mobile User Support** | 7.4 (621 reviews) ✓ Verified | Not enough data | #### Platform | Feature | Dynamics 365 Sales | Pega Customer Engagement Suite | |---|---|---| | **Customization** | 8.1 (294 reviews) ✓ Verified | Not enough data | | **Workflow Capability** | 8.1 (310 reviews) ✓ Verified | Not enough data | | **User, Role, and Access Management** | 8.2 (303 reviews) ✓ Verified | Not enough data | | **Internationalization** | 7.9 (228 reviews) ✓ Verified | Not enough data | | **Sandbox / Test Environments** | 7.9 (250 reviews) ✓ Verified | Not enough data | | **Document & Content Mgmt.** | 7.9 (278 reviews) ✓ Verified | Feature Not Available | | **Performance and Reliability** | 7.7 (293 reviews) ✓ Verified | Not enough data | | **Output Document Generation** | 7.8 (255 reviews) ✓ Verified | Not enough data | #### Integration | Feature | Dynamics 365 Sales | Pega Customer Engagement Suite | |---|---|---| | **Data Import & Export Tools** | 7.9 (298 reviews) ✓ Verified | Not enough data | | **Integration APIs** | 7.8 (235 reviews) ✓ Verified | Not enough data | | **Breadth of Partner Applications** | 7.6 (240 reviews) ✓ Verified | Not enough data | #### Generative AI | Feature | Dynamics 365 Sales | Pega Customer Engagement Suite | |---|---|---| | **AI Text Generation** | 7.9 (18 reviews) | Not enough data | #### Agentic AI - CRM | Feature | Dynamics 365 Sales | Pega Customer Engagement Suite | |---|---|---| | **Autonomous Task Execution** | 8.3 (5 reviews) | Not enough data | | **Multi-step Planning** | 7.7 (5 reviews) | Not enough data | | **Cross-system Integration** | 8.3 (9 reviews) | Not enough data | | **Adaptive Learning** | 9.0 (5 reviews) | Not enough data | | **Natural Language Interaction** | 8.3 (5 reviews) | Not enough data | | **Proactive Assistance** | 9.0 (5 reviews) | Not enough data | | **Decision Making** | 9.0 (5 reviews) | Not enough data | ### Display Advertising | Product | Score | Reviews | |---|---|---| | **Dynamics 365 Sales** | N/A | N/A | | **Pega Customer Engagement Suite** | N/A | N/A | #### Channel Functionality | Feature | Dynamics 365 Sales | Pega Customer Engagement Suite | |---|---|---| | **Display Functionality** | Not enough data | Not enough data | #### Platform Interoperability | Feature | Dynamics 365 Sales | Pega Customer Engagement Suite | |---|---|---| | **Close Ecosystem API** | Not enough data | Not enough data | #### Agentic AI - Display Advertising | Feature | Dynamics 365 Sales | Pega Customer Engagement Suite | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | #### Campaign Management | Feature | Dynamics 365 Sales | Pega Customer Engagement Suite | |---|---|---| | **Campaign Dashboard** | Not enough data | Not enough data | | **Campaign Optimization** | Not enough data | Not enough data | | **Reach** | Not enough data | Not enough data | | **Bulk Editing** | Not enough data | Not enough data | | **Batch Uploading** | Not enough data | Not enough data | | **Brand Safety** | Not enough data | Not enough data | | **Fraud Protection** | Not enough data | Not enough data | | **Frequency Capping** | Not enough data | Not enough data | | **Budget Pacing** | Not enough data | Not enough data | | **Creative Optimization** | Not enough data | Not enough data | | **Rich Media Capabilties** | Not enough data | Not enough data | | **In-App Ads** | Not enough data | Not enough data | | **Mobile Rich Media Capabilities** | Not enough data | Not enough data | #### Targeting | Feature | Dynamics 365 Sales | Pega Customer Engagement Suite | |---|---|---| | **Targeting** | Not enough data | Not enough data | | **Retargeting** | Not enough data | Not enough data | | **Geo-Targeting** | Not enough data | Not enough data | | **Contextual Targeting** | Not enough data | Not enough data | #### Platform | Feature | Dynamics 365 Sales | Pega Customer Engagement Suite | |---|---|---| | **API / Integrations** | Not enough data | Not enough data | | **Custom Reports** | Not enough data | Not enough data | | **User, Role, and Access Management** | Not enough data | Not enough data | | **Performance and Reliability** | Not enough data | Not enough data | | **Enterprise Scalability** | Not enough data | Not enough data | | **Customization** | Not enough data | Not enough data | | **Workflow Capability** | Not enough data | Not enough data | | **Internationalization** | Not enough data | Not enough data | | **Notifications** | Not enough data | Not enough data | ### Data Management Platform (DMP) | Product | Score | Reviews | |---|---|---| | **Dynamics 365 Sales** | N/A | N/A | | **Pega Customer Engagement Suite** | N/A | N/A | #### Data Integration | Feature | Dynamics 365 Sales | Pega Customer Engagement Suite | |---|---|---| | **1st-Party Data Integration** | Not enough data | Not enough data | | **2nd-Party Data Integration** | Not enough data | Not enough data | | **3rd-Party Data Integration** | Not enough data | Not enough data | | **Offline Data Integration** | Not enough data | Not enough data | | **Mobile Data Integration** | Not enough data | Not enough data | | **Data Export Tools** | Not enough data | Not enough data | #### Agentic AI - Data Management Platform (DMP) | Feature | Dynamics 365 Sales | Pega Customer Engagement Suite | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | #### Data Analysis & Optimization | Feature | Dynamics 365 Sales | Pega Customer Engagement Suite | |---|---|---| | **Audience Segmentation** | Not enough data | Not enough data | | **Recommendations** | Not enough data | Not enough data | | **Standard Dashboards** | Not enough data | Not enough data | | **Custom Reports** | Not enough data | Not enough data | #### Platform | Feature | Dynamics 365 Sales | Pega Customer Engagement Suite | |---|---|---| | **Data Permissions** | Not enough data | Not enough data | | **User, Role, and Access Management** | Not enough data | Not enough data | | **Performance and Reliability** | Not enough data | Not enough data | | **Enterprise Scalability** | Not enough data | Not enough data | | **Internationalization** | Not enough data | Not enough data | ### Paid Search Advertising | Product | Score | Reviews | |---|---|---| | **Dynamics 365 Sales** | N/A | N/A | | **Pega Customer Engagement Suite** | N/A | N/A | #### Campaign Management & Optimization | Feature | Dynamics 365 Sales | Pega Customer Engagement Suite | |---|---|---| | **Paid Keyword Optimization** | Not enough data | Not enough data | | **Bid Rules** | Not enough data | Not enough data | | **Ad Creation and Editing** | Not enough data | Not enough data | | **Ad and Landing Page Scheduling** | Not enough data | Not enough data | | **Scenario Planning** | Not enough data | Not enough data | | **Portfolio Bid Optimization** | Not enough data | Not enough data | | **Advanced Targeting Options** | Not enough data | Not enough data | | **Offline Capabilities** | Not enough data | Not enough data | | **Extensions** | Not enough data | Not enough data | | **Product Listing Ads** | Not enough data | Not enough data | | **Budget Execution & Monitoring** | Not enough data | Not enough data | #### Analytics & Administration | Feature | Dynamics 365 Sales | Pega Customer Engagement Suite | |---|---|---| | **Ad and Conversion Tracking** | Not enough data | Not enough data | | **Attribution** | Not enough data | Not enough data | | **Reports** | Not enough data | Not enough data | #### Platform | Feature | Dynamics 365 Sales | Pega Customer Engagement Suite | |---|---|---| | **APIs** | Not enough data | Not enough data | | **Notifications** | Not enough data | Not enough data | | **Customization** | Not enough data | Not enough data | | **User, Role, and Access Management** | Not enough data | Not enough data | | **Performance and Reliability** | Not enough data | Not enough data | | **Enterprise Scalability** | Not enough data | Not enough data | | **Workflow Capability** | Not enough data | Not enough data | | **Internationalization** | Not enough data | Not enough data | ### Customer Journey Analytics | Product | Score | Reviews | |---|---|---| | **Dynamics 365 Sales** | N/A | N/A | | **Pega Customer Engagement Suite** | N/A | N/A | #### Platform Basics | Feature | Dynamics 365 Sales | Pega Customer Engagement Suite | |---|---|---| | **Dynamic Segmentation** | Not enough data | Not enough data | | **Journey Optimization** | Not enough data | Not enough data | #### Platform Data | Feature | Dynamics 365 Sales | Pega Customer Engagement Suite | |---|---|---| | **Journey Reporting** | Not enough data | Not enough data | | **Trends Reporting** | Not enough data | Not enough data | | **Dashboards** | Not enough data | Not enough data | | **Advanced Data Filtering** | Not enough data | Not enough data | #### Platform Additional Functionality | Feature | Dynamics 365 Sales | Pega Customer Engagement Suite | |---|---|---| | **Journey Mapping** | Not enough data | Not enough data | | **Integrations** | Not enough data | Not enough data | | **Automated Alerts** | Not enough data | Not enough data | #### Agentic AI - Customer Journey Analytics | Feature | Dynamics 365 Sales | Pega Customer Engagement Suite | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | ### Sales Analytics | Product | Score | Reviews | |---|---|---| | **Dynamics 365 Sales** | 8.6/10 | 23 | | **Pega Customer Engagement Suite** | N/A | N/A | #### Agentic AI - Sales Analytics | Feature | Dynamics 365 Sales | Pega Customer Engagement Suite | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | #### Data Sourcing | Feature | Dynamics 365 Sales | Pega Customer Engagement Suite | |---|---|---| | **Data Sourcing** | 8.7 (22 reviews) | Not enough data | | **Exporting & Sharing Data** | 8.4 (22 reviews) | Not enough data | | **Multi-Device Data Visualization** | 8.3 (21 reviews) | Not enough data | | **Interactive Dashboards** | 8.2 (22 reviews) | Not enough data | | **Data Segmentation** | 8.7 (21 reviews) | Not enough data | #### Predictive Analytics | Feature | Dynamics 365 Sales | Pega Customer Engagement Suite | |---|---|---| | **Lead Scoring** | 8.7 (21 reviews) | Not enough data | | **Opportunity Scoring** | 8.7 (20 reviews) | Not enough data | | **Risk Analysis** | 8.4 (20 reviews) | Not enough data | | **Live Forecasting** | 8.4 (20 reviews) | Not enough data | #### Sales Management | Feature | Dynamics 365 Sales | Pega Customer Engagement Suite | |---|---|---| | **Live Pipeline Management** | 8.8 (21 reviews) | Not enough data | | **Sales Gamification** | 8.8 (20 reviews) | Not enough data | | **Account-Based Analytics** | 8.4 (21 reviews) | Not enough data | | **Activity Tracking** | 8.7 (21 reviews) | Not enough data | ### Sales Coaching | Product | Score | Reviews | |---|---|---| | **Dynamics 365 Sales** | 8.6/10 | 6 | | **Pega Customer Engagement Suite** | N/A | N/A | #### Agentic AI - Sales Coaching | Feature | Dynamics 365 Sales | Pega Customer Engagement Suite | |---|---|---| | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | #### Training | Feature | Dynamics 365 Sales | Pega Customer Engagement Suite | |---|---|---| | **Knowledge Base** | 8.9 (6 reviews) | Not enough data | | **Coaching Materials** | 8.6 (6 reviews) | Not enough data | | **Playbook Creation** | 7.5 (6 reviews) | Not enough data | | **Video Record** | 8.6 (6 reviews) | Not enough data | #### Feedback | Feature | Dynamics 365 Sales | Pega Customer Engagement Suite | |---|---|---| | **Review** | 8.9 (6 reviews) | Not enough data | | **Scorecard** | 8.9 (6 reviews) | Not enough data | | **Coaching Card** | 8.6 (6 reviews) | Not enough data | | **Leaderboard** | 9.2 (6 reviews) | Not enough data | | **Real-Time Updates** | 8.6 (6 reviews) | Not enough data | | **Notifications** | 8.6 (6 reviews) | Not enough data | | **Competition** | 8.6 (6 reviews) | Not enough data | #### Generative AI | Feature | Dynamics 365 Sales | Pega Customer Engagement Suite | |---|---|---| | **AI Text Summarization** | Not enough data | Not enough data | ### Cross-Channel Advertising | Product | Score | Reviews | |---|---|---| | **Dynamics 365 Sales** | N/A | N/A | | **Pega Customer Engagement Suite** | N/A | N/A | #### Agentic AI - Cross-Channel Advertising | Feature | Dynamics 365 Sales | Pega Customer Engagement Suite | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | --- ## Categories **Shared Categories (1):** [CRM Software](https://www.g2.com/categories/crm) **Unique to Dynamics 365 Sales (2):** [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching) **Unique to Pega Customer Engagement Suite (5):** [Customer Journey Analytics Software](https://www.g2.com/categories/customer-journey-analytics), [Cross-Channel Advertising Software](https://www.g2.com/categories/cross-channel-advertising), [Data Management Platforms (DMP)](https://www.g2.com/categories/data-management-platform-dmp), [Display Advertising Software](https://www.g2.com/categories/display-advertising), [Paid Search Advertising Software](https://www.g2.com/categories/paid-search-advertising) --- ## Reviewer Demographics ### By Company Size | Segment | Dynamics 365 Sales | Pega Customer Engagement Suite | |---|---|---| | **Small-Business** | 31.1% | 50.0% | | **Mid-Market** | 39.4% | 30.0% | | **Enterprise** | 29.5% | 20.0% | ### By Industry #### Dynamics 365 Sales - **Information Technology and Services:** 12.7% - **Computer Software:** 8.3% - **Retail:** 3.9% - **Marketing and Advertising:** 3.9% - **Financial Services:** 3.9% - **Accounting:** 2.8% - **Education Management:** 2.3% - **Non-Profit Organization Management:** 2.3% - **Insurance:** 2.3% - **Real Estate:** 2.3% - **Other:** 55.3% #### Pega Customer Engagement Suite - **Banking:** 33.3% - **Information Technology and Services:** 22.2% - **E-Learning:** 11.1% - **Consumer Goods:** 11.1% - **Computer Software:** 11.1% - **Arts and Crafts:** 11.1% --- ## Alternatives ### Alternatives to Dynamics 365 Sales - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25859 reviews) - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14726 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13879 reviews) - [Outreach](https://www.g2.com/products/outreach/reviews) — 4.3/5 stars (3573 reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3095 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2940 reviews) - [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1443 reviews) - [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1235 reviews) - [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1157 reviews) - [SAP Sales Cloud](https://www.g2.com/products/sap-sap-sales-cloud/reviews) — 4.2/5 stars (1002 reviews) ### Alternatives to Pega Customer Engagement Suite - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25859 reviews) - [SAP Sales Cloud](https://www.g2.com/products/sap-sap-sales-cloud/reviews) — 4.2/5 stars (1002 reviews) - [Coevera](https://www.g2.com/products/coevera/reviews) — 4.6/5 stars (480 reviews) - [Sugar Sell](https://www.g2.com/products/sugar-sell/reviews) — 3.8/5 stars (776 reviews) - [Oracle Siebel](https://www.g2.com/products/oracle-siebel/reviews) — 3.5/5 stars (467 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13879 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2940 reviews) - [Creatio](https://www.g2.com/products/creatio/reviews) — 4.6/5 stars (358 reviews) - [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1235 reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3095 reviews) --- ## Top Discussions ### Dynamics 365 Sales - Title: [how can i creat a new feild for the contact?](https://www.g2.com/discussions/how-can-i-creat-a-new-feild-for-the-contact) — 3 comments, 1 upvote > **Top comment:** "you must have the "System customizer" and/or "System Administrator" role, If you do you can Click on the "Form Editor" when you have a contact open, you will..." - Title: [What is Microsoft Dynamics CRM competitive advantage?](https://www.g2.com/discussions/what-is-microsoft-dynamics-crm-competitive-advantage) — 3 comments, 1 upvote > **Top comment:** "Dynamics CRM has the advantage of being a part of Microsoft. Some see that as a pro, others a con. Nonetheless, it is a full featured CRM just like several..." - Title: [I'm new to Dynamics 365 Sales and struggling to set up and customize the sales pipeline. Can someone guide me through this process?](https://www.g2.com/discussions/i-m-new-to-dynamics-365-sales-and-struggling-to-set-up-and-customize-the-sales-pipeline-can-someone-guide-me-through-this-process) — 2 comments > **Top comment:** "To set up and customize your sales pipeline in Dynamics 365 Sales: Define Sales Stages: Go to Settings > Sales > Sales Process to set stages like "Lead,"..." - Title: [What is Dynamics 365 Sales used for?](https://www.g2.com/discussions/what-is-dynamics-365-sales-used-for) — 1 comment > **Top comment:** " Lead management: Capturing and nurturing leads, assigning them to sales representatives, and tracking their progress through the sales funnel. ..." - Title: [What Dynamics 365 application can be used for point of sales?](https://www.g2.com/discussions/what-dynamics-365-application-can-be-used-for-point-of-sales) — 1 comment > **Top comment:** "1. In-store and Online Sales. 2.Inventory Management. 3.Customer Engagement. 4.Omnichannel Capabilities. 5.Payment Processing. 6.Reporting and Analytics." ### Pega Customer Engagement Suite No discussions available for this product. --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/dynamics-365-sales-vs-pega-customer-engagement-suite)