Compare Dynamics 365 Sales and OpenCRM 
At a Glance
Market Segments
Mid-Market (39.3% of reviews)
Small-Business (57.5% of reviews)
Entry-Level Pricing
$210/month per user
£33 Month/User
Dynamics 365 Sales
Star Rating
(1,611)3.8 out of 5
Market Segments
Mid-Market (39.3% of reviews)
Pros & Cons
Entry-Level Pricing
$210/month per user
Browse all 3 pricing plansOpenCRM
Star Rating
(44)4.3 out of 5
Market Segments
Small-Business (57.5% of reviews)
Pros & Cons
Entry-Level Pricing
£33 Month/User
Learn more about OpenCRMDynamics 365 Sales vs OpenCRM
When assessing the two solutions, reviewers found OpenCRM easier to use, set up, and administer. Reviewers also preferred doing business with OpenCRM overall.
- Reviewers felt that OpenCRM meets the needs of their business better than Dynamics 365 Sales.
- When comparing quality of ongoing product support, reviewers felt that OpenCRM is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of OpenCRM over Dynamics 365 Sales.
Pricing
Entry-Level Pricing
Dynamics 365 Sales
Dynamics 365 Plan
$210
/month per user
Get full use of all applications in one comprehensive, cost-efficient option.
OpenCRM
Per User Pricing Model
£33 Month/User
Our per user monthly fee will give you access to the whole of OpenCRM. No restrictions and no hidden costs.
Here's what you'll get:
All Features & Functionality -
User Permissions -
2TB File Storage -
EU Data Centres -
Great Customer Service -
UK Based Team -
Unlimited Custom Fields -
Nightly Backups.
Free Trial
Dynamics 365 Sales
No trial information availableOpenCRM
No trial information availableRatings
Meets Requirements
8.1
1,285
8.4
32
Ease of Use
7.4
1,291
8.8
32
Ease of Setup
7.2
411
7.9
15
Ease of Admin
7.6
383
8.2
14
Quality of Support
7.5
1,126
9.1
30
Has the product been a good partner in doing business?
7.8
378
9.0
13
Product Direction (% positive)
6.3
1,266
9.6
32
Features by Category
Sales Force Automation
8.1
964
|
Verified
9.1
18
|
Verified
7.9
679
|
Verified
7.6
12
|
Verified
7.9
903
|
Verified
8.5
12
|
Verified
7.8
970
|
Verified
8.6
15
|
Verified
7.6
735
|
Verified
8.0
11
|
Verified
7.9
866
|
Verified
8.1
14
|
Verified
7.6
729
|
Verified
8.3
13
|
Verified
7.8
719
|
Verified
8.2
12
|
Verified
8.0
768
|
Verified
9.1
9
Marketing Automation
7.6
754
|
Verified
7.6
12
|
Verified
7.5
732
|
Verified
7.9
11
|
Verified
7.8
820
|
Verified
8.8
12
|
Verified
7.6
642
|
Verified
7.7
11
|
Verified
Customer Support
8.0
708
|
Verified
8.6
13
|
Verified
7.8
672
|
Verified
8.7
14
|
Verified
7.9
694
|
Verified
8.2
13
|
Verified
7.7
603
|
Verified
8.5
9
|
Verified
7.9
630
|
Verified
8.1
14
|
Verified
Reporting & Analytics
7.9
896
|
Verified
7.8
17
|
Verified
7.9
945
|
Verified
8.6
16
|
Verified
7.7
783
|
Verified
8.3
8
Mobile & Social
7.5
556
|
Verified
Feature Not Available
7.6
550
|
Verified
7.1
8
|
Verified
7.4
620
|
Verified
8.2
12
|
Verified
Platform
8.1
293
|
Verified
8.8
12
|
Verified
8.1
307
|
Verified
8.0
11
|
Verified
8.2
301
|
Verified
7.6
12
|
Verified
7.9
227
|
Verified
8.7
9
7.9
249
|
Verified
7.7
5
|
Verified
7.8
275
|
Verified
8.0
10
|
Verified
7.7
291
|
Verified
9.2
12
|
Verified
7.8
254
|
Verified
6.7
8
|
Verified
Integration
7.9
297
|
Verified
8.0
10
|
Verified
7.8
232
|
Verified
Not enough data
7.6
238
|
Verified
Not enough data
Generative AI
8.1
18
Not enough data
Agentic AI - CRM
8.0
5
Not enough data
6.7
5
Not enough data
7.4
7
Not enough data
9.0
5
Not enough data
8.3
5
Not enough data
8.7
5
Not enough data
8.3
5
Not enough data
Agentic AI - Sales Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
8.7
21
Not enough data
8.5
21
Not enough data
8.4
20
Not enough data
8.1
21
Not enough data
8.7
20
Not enough data
Predictive Analytics
8.7
20
Not enough data
8.6
19
Not enough data
8.3
19
Not enough data
8.3
19
Not enough data
Sales Management
8.8
20
Not enough data
8.7
19
Not enough data
8.5
20
Not enough data
8.7
20
Not enough data
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
8.9
6
Not enough data
8.6
6
Not enough data
7.5
6
Not enough data
8.6
6
Not enough data
Feedback
8.9
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
Generative AI
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dynamics 365 Sales and OpenCRM are categorized as CRM
Unique Categories
Dynamics 365 Sales is categorized as Sales Analytics and Sales Coaching
OpenCRM has no unique categories
Reviews
Reviewers' Company Size
Dynamics 365 Sales
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
OpenCRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
12.6%
Computer Software
8.4%
Retail
4.0%
Marketing and Advertising
4.0%
Financial Services
3.8%
Other
67.3%
Information Technology and Services
18.9%
Telecommunications
8.1%
Manufacturing
5.4%
Medical Devices
5.4%
Marketing and Advertising
5.4%
Other
56.8%
Alternatives
Discussions
What is Microsoft Dynamics CRM competitive advantage?
3 Comments
HC
Microsoft Dynamics CRM can help differentiate your business from competitors who’ve implemented but not “adopted” other products. Dynamics CRM functionality...Read more
how can i creat a new feild for the contact?
3 Comments
LV
you must have the "System customizer" and/or "System Administrator" role, If you do you can Click on the "Form Editor" when you have a contact open, you will...Read more
How can I uninstall this software?
1 Comment
AT
This is a cloud based solution that you access via your browser. It does not need to be installed or uninstalled.Read more
Graph Analysis
1 Comment
AT
Yes. You can use OpenCRM reports to build graphs that can then be placed on your dashboard or exported as part of a pdf.Read more
What is OpenCRM used for?
1 Comment
PD
OpenCRM is used to manage customer relationships, including sales, marketing, customer support, and project management. It helps businesses track...Read more
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