# Dynamics 365 Sales vs Odoo CRM Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Odoo CRM excels in user-friendliness, with many users appreciating its intuitive interface and visual pipeline management. One user highlighted how easy it is to track leads, stating, "everything's in one place instead of messy spreadsheets," which significantly enhances their workflow.
- **Users say** that Dynamics 365 Sales offers robust customization options, making it a strong choice for businesses with specific needs. Reviewers have noted its "excellent customization options" and how it helps in tracking leads effectively, ensuring that no opportunities are missed.
- **According to verified reviews** , Odoo CRM stands out for its affordability, with a much lower entry-level price compared to Dynamics 365 Sales. This makes it particularly appealing for small businesses looking for a cost-effective CRM solution without sacrificing essential features.
- **Reviewers mention** that Dynamics 365 Sales provides a strong environment for sales performance, with features that enhance efficiency. Users have praised its ability to address previous issues with follow-ups, stating that it "ensures no opportunities are missed," which is crucial for sales teams.
- **G2 reviewers highlight** that Odoo CRM's lead organization features are particularly effective, allowing users to easily view the source of each lead and manage them through various stages. This capability is often described as a time-saver, with one user noting the convenience of dragging deals between stages.
- **Users report** that while both products have solid support, Odoo CRM slightly edges out with a higher quality of support rating. Reviewers appreciate the responsiveness and helpfulness of the support team, which can be a deciding factor for businesses that rely heavily on customer service.



| | Dynamics 365 Sales | Odoo CRM | 
|---|---|---|
| **Star Rating** | 3.8 out of 5 | 4.1 out of 5 | 
| **Total Reviews** | 1,618 | 199 | 
| **Largest Market Segment** | Mid-Market (39.4% of reviews) | Small-Business (67.2% of reviews) | 
| **Entry Level Price** | $210/month per user | $24 per app/ per user/ per month | 

---
## Top Pros & Cons

### Dynamics 365 Sales

Pros:
- Ease of Use (21 reviews)
- Integrations (11 reviews)

Cons:
- Learning Curve (13 reviews)
- Complexity (8 reviews)

### Odoo CRM

Pros:
- Ease of Use (20 reviews)
- Lead Management (11 reviews)

Cons:
- Learning Curve (13 reviews)
- Limited Customization (8 reviews)

---
## Ratings Comparison
| Rating | Dynamics 365 Sales | Odoo CRM | 
|---|---|---|
  | **Meets Requirements** | 8.1 (1291 reviews) | 8.3 (138 reviews) | 
  | **Ease of Use** | 7.4 (1297 reviews) | 8.2 (142 reviews) | 
  | **Ease of Setup** | 7.2 (417 reviews) | 7.7 (104 reviews) | 
  | **Ease of Admin** | 7.6 (385 reviews) | 8.1 (62 reviews) | 
  | **Quality of Support** | 7.5 (1132 reviews) | 7.8 (137 reviews) | 
  | **Has the product been a good partner in doing business?** | 7.8 (380 reviews) | 8.2 (66 reviews) | 
  | **Product Direction (% positive)** | 6.3 (1268 reviews) | 8.6 (131 reviews) | 

---
## Pricing

### Dynamics 365 Sales

#### Entry-Level Pricing

Plan: Dynamics 365 Plan

Price: $210 /month per user

Description: Get full use of all applications in one comprehensive, cost-efficient option.


[Browse all 3 editions](https://www.g2.com/products/dynamics-365-sales/pricing)

#### Free Trial

No

### Odoo CRM

#### Entry-Level Pricing

Plan: Odoo CRM

Price: $24 per app/ per user/ per month

Description: New customers get a discount on the initial number of users purchased. ($24.00 USD instead of $28.00 USD).

Key Features:
- Cloud/ On Premise Hosting
- Native Integration
- Native Payment/Shipping/VoIP

[Learn more about Odoo CRM](https://www.g2.com/products/odoo-crm/reviews)

#### Free Trial

Yes

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Sales** | 7.9/10 | 1201 |
| **Odoo CRM** | 8.1/10 | 134 |

#### Sales Force Automation

| Feature | Dynamics 365 Sales | Odoo CRM | 
|---|---|---|
| **Contact & Account Management** | 8.1 (965 reviews) ✓ Verified | 8.0 (95 reviews) ✓ Verified | 
| **Partner Relationship Mgmt. (PRM)** | 7.9 (679 reviews) ✓ Verified | 8.0 (69 reviews) | 
| **Opportunity & Pipeline Mgmt.** | 7.9 (905 reviews) ✓ Verified | 8.5 (97 reviews) ✓ Verified | 
| **Task / Activity Management** | 7.8 (971 reviews) ✓ Verified | 8.3 (97 reviews) ✓ Verified | 
| **Territory & Quota Management** | 7.6 (736 reviews) ✓ Verified | 7.6 (75 reviews) ✓ Verified | 
| **Desktop Integration** | 7.9 (869 reviews) ✓ Verified | 7.8 (80 reviews) ✓ Verified | 
| **Product & Price List Management** | 7.6 (730 reviews) ✓ Verified | 7.8 (82 reviews) ✓ Verified | 
| **Quote & Order Management** | 7.8 (721 reviews) ✓ Verified | 8.2 (86 reviews) ✓ Verified | 
| **Customer Contract Management** | 8.0 (768 reviews) ✓ Verified | 8.1 (86 reviews) ✓ Verified | 

#### Marketing Automation

| Feature | Dynamics 365 Sales | Odoo CRM | 
|---|---|---|
| **Email Marketing** | 7.6 (754 reviews) ✓ Verified | 8.2 (74 reviews) ✓ Verified | 
| **Campaign Management** | 7.5 (732 reviews) ✓ Verified | 8.1 (70 reviews) | 
| **Lead Management** | 7.8 (822 reviews) ✓ Verified | 8.5 (84 reviews) ✓ Verified | 
| **Marketing ROI Analytics** | 7.6 (642 reviews) ✓ Verified | 8.0 (63 reviews) ✓ Verified | 

#### Customer Support

| Feature | Dynamics 365 Sales | Odoo CRM | 
|---|---|---|
| **Case Management** | 8.0 (708 reviews) ✓ Verified | 8.0 (69 reviews) ✓ Verified | 
| **Customer Support Portal** | 7.8 (672 reviews) ✓ Verified | 8.1 (70 reviews) ✓ Verified | 
| **Knowledge Base** | 7.9 (694 reviews) ✓ Verified | 7.6 (73 reviews) ✓ Verified | 
| **Call Center Features** | 7.7 (603 reviews) ✓ Verified | 7.6 (67 reviews) ✓ Verified | 
| **Support Analytics** | 7.9 (630 reviews) ✓ Verified | 7.8 (71 reviews) ✓ Verified | 

#### Reporting & Analytics

| Feature | Dynamics 365 Sales | Odoo CRM | 
|---|---|---|
| **Reporting** | 7.9 (896 reviews) ✓ Verified | 8.0 (85 reviews) ✓ Verified | 
| **Dashboards** | 7.9 (946 reviews) ✓ Verified | 8.2 (88 reviews) ✓ Verified | 
| **Forecasting** | 7.7 (783 reviews) ✓ Verified | 7.6 (72 reviews) ✓ Verified | 

#### Mobile & Social

| Feature | Dynamics 365 Sales | Odoo CRM | 
|---|---|---|
| **Social Collaboration Features** | 7.5 (556 reviews) ✓ Verified | 7.9 (66 reviews) ✓ Verified | 
| **Social Network Integration** | 7.6 (550 reviews) ✓ Verified | 7.7 (62 reviews) ✓ Verified | 
| **Mobile User Support** | 7.4 (620 reviews) ✓ Verified | 7.5 (71 reviews) ✓ Verified | 

#### Platform

| Feature | Dynamics 365 Sales | Odoo CRM | 
|---|---|---|
| **Customization** | 8.1 (293 reviews) ✓ Verified | 8.3 (61 reviews) ✓ Verified | 
| **Workflow Capability** | 8.1 (308 reviews) ✓ Verified | 7.9 (60 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.2 (302 reviews) ✓ Verified | 8.4 (62 reviews) ✓ Verified | 
| **Internationalization** | 7.9 (227 reviews) ✓ Verified | 7.9 (54 reviews) ✓ Verified | 
| **Sandbox / Test Environments** | 7.9 (249 reviews) ✓ Verified | 8.3 (53 reviews) ✓ Verified | 
| **Document & Content Mgmt.** | 7.8 (276 reviews) ✓ Verified | 7.7 (55 reviews) ✓ Verified | 
| **Performance and Reliability** | 7.7 (292 reviews) ✓ Verified | 8.5 (62 reviews) ✓ Verified | 
| **Output Document Generation** | 7.8 (254 reviews) ✓ Verified | 7.8 (56 reviews) ✓ Verified | 

#### Integration

| Feature | Dynamics 365 Sales | Odoo CRM | 
|---|---|---|
| **Data Import & Export Tools** | 7.9 (297 reviews) ✓ Verified | 8.0 (57 reviews) ✓ Verified | 
| **Integration APIs** | 7.8 (234 reviews) ✓ Verified | 7.9 (53 reviews) ✓ Verified | 
| **Breadth of Partner Applications** | 7.6 (239 reviews) ✓ Verified | 7.7 (51 reviews) ✓ Verified | 

#### Generative AI

| Feature | Dynamics 365 Sales | Odoo CRM | 
|---|---|---|
| **AI Text Generation** | 8.1 (18 reviews) | 7.4 (32 reviews) | 

#### Agentic AI - CRM

| Feature | Dynamics 365 Sales | Odoo CRM | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (5 reviews) | 7.9 (15 reviews) | 
| **Multi-step Planning** | 6.7 (5 reviews) | 8.8 (16 reviews) | 
| **Cross-system Integration** | 7.7 (8 reviews) | 9.0 (19 reviews) | 
| **Adaptive Learning** | 9.0 (5 reviews) | 8.5 (14 reviews) | 
| **Natural Language Interaction** | 8.3 (5 reviews) | 8.6 (13 reviews) | 
| **Proactive Assistance** | 8.7 (5 reviews) | 8.3 (13 reviews) | 
| **Decision Making** | 8.3 (5 reviews) | 8.8 (15 reviews) | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Sales** | 8.5/10 | 22 |
| **Odoo CRM** | N/A | N/A |

#### Agentic AI - Sales Analytics

| Feature | Dynamics 365 Sales | Odoo CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Data Sourcing

| Feature | Dynamics 365 Sales | Odoo CRM | 
|---|---|---|
| **Data Sourcing** | 8.7 (21 reviews) | Not enough data | 
| **Exporting & Sharing Data** | 8.5 (21 reviews) | Not enough data | 
| **Multi-Device Data Visualization** | 8.4 (20 reviews) | Not enough data | 
| **Interactive Dashboards** | 8.1 (21 reviews) | Not enough data | 
| **Data Segmentation** | 8.7 (20 reviews) | Not enough data | 

#### Predictive Analytics

| Feature | Dynamics 365 Sales | Odoo CRM | 
|---|---|---|
| **Lead Scoring** | 8.7 (20 reviews) | Not enough data | 
| **Opportunity Scoring** | 8.6 (19 reviews) | Not enough data | 
| **Risk Analysis** | 8.3 (19 reviews) | Not enough data | 
| **Live Forecasting** | 8.3 (19 reviews) | Not enough data | 

#### Sales Management

| Feature | Dynamics 365 Sales | Odoo CRM | 
|---|---|---|
| **Live Pipeline Management** | 8.8 (20 reviews) | Not enough data | 
| **Sales Gamification** | 8.7 (19 reviews) | Not enough data | 
| **Account-Based Analytics** | 8.5 (20 reviews) | Not enough data | 
| **Activity Tracking** | 8.7 (20 reviews) | Not enough data | 

### Sales Coaching

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Sales** | 8.6/10 | 6 |
| **Odoo CRM** | N/A | N/A |

#### Agentic AI - Sales Coaching

| Feature | Dynamics 365 Sales | Odoo CRM | 
|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Training

| Feature | Dynamics 365 Sales | Odoo CRM | 
|---|---|---|
| **Knowledge Base** | 8.9 (6 reviews) | Not enough data | 
| **Coaching Materials** | 8.6 (6 reviews) | Not enough data | 
| **Playbook Creation** | 7.5 (6 reviews) | Not enough data | 
| **Video Record** | 8.6 (6 reviews) | Not enough data | 

#### Feedback

| Feature | Dynamics 365 Sales | Odoo CRM | 
|---|---|---|
| **Review** | 8.9 (6 reviews) | Not enough data | 
| **Scorecard** | 8.9 (6 reviews) | Not enough data | 
| **Coaching Card** | 8.6 (6 reviews) | Not enough data | 
| **Leaderboard** | 9.2 (6 reviews) | Not enough data | 
| **Real-Time Updates** | 8.6 (6 reviews) | Not enough data | 
| **Notifications** | 8.6 (6 reviews) | Not enough data | 
| **Competition** | 8.6 (6 reviews) | Not enough data | 

#### Generative AI

| Feature | Dynamics 365 Sales | Odoo CRM | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [CRM Software](https://www.g2.com/categories/crm)

**Unique to Dynamics 365 Sales (2):** [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching)



---
## Reviewer Demographics

### By Company Size

| Segment | Dynamics 365 Sales | Odoo CRM | 
|---|---|---|
| **Small-Business** | 31.0% | 67.2% | 
| **Mid-Market** | 39.4% | 27.7% | 
| **Enterprise** | 29.6% | 5.1% | 

### By Industry

#### Dynamics 365 Sales

- **Information Technology and Services:** 12.6%
- **Computer Software:** 8.4%
- **Retail:** 3.9%
- **Marketing and Advertising:** 3.9%
- **Financial Services:** 3.9%
- **Accounting:** 2.8%
- **Education Management:** 2.3%
- **Non-Profit Organization Management:** 2.3%
- **Insurance:** 2.3%
- **Real Estate:** 2.3%
- **Other:** 55.2%

#### Odoo CRM

- **Information Technology and Services:** 14.5%
- **Computer Software:** 8.1%
- **Construction:** 5.2%
- **Wholesale:** 3.5%
- **Marketing and Advertising:** 3.5%
- **Consulting:** 2.9%
- **Computer & Network Security:** 2.9%
- **Retail:** 2.9%
- **Logistics and Supply Chain:** 2.3%
- **Management Consulting:** 2.3%
- **Other:** 51.7%

---
## Alternatives

### Alternatives to Dynamics 365 Sales

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25784 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14683 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13797 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3043 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2927 reviews)
- [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1426 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1232 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1157 reviews)
- [SAP Sales Cloud](https://www.g2.com/products/sap-sap-sales-cloud/reviews) — 4.2/5 stars (998 reviews)
- [Pipeline CRM](https://www.g2.com/products/pipeline-crm/reviews) — 4.3/5 stars (951 reviews)

### Alternatives to Odoo CRM

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25784 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13797 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2927 reviews)
- [Sugar Sell](https://www.g2.com/products/sugar-sell/reviews) — 3.8/5 stars (776 reviews)
- [HighLevel](https://www.g2.com/products/highlevel/reviews) — 4.6/5 stars (638 reviews)
- [Vtiger All-In-One CRM](https://www.g2.com/products/vtiger-all-in-one-crm/reviews) — 4.3/5 stars (415 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3043 reviews)
- [SuiteCRM](https://www.g2.com/products/suitecrm/reviews) — 4.2/5 stars (100 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1232 reviews)
- [Creatio](https://www.g2.com/products/creatio/reviews) — 4.6/5 stars (313 reviews)

---
## Top Discussions

### Dynamics 365 Sales

- Title: [how can i creat a new feild for the contact?](https://www.g2.com/discussions/how-can-i-creat-a-new-feild-for-the-contact) — 3 comments, 1 upvote
  > **Top comment:** "you must have the "System customizer" and/or "System Administrator" role, If you do you can Click on the "Form Editor" when you have a contact open, you will..."
- Title: [What is Microsoft Dynamics CRM competitive advantage?](https://www.g2.com/discussions/what-is-microsoft-dynamics-crm-competitive-advantage) — 3 comments, 1 upvote
  > **Top comment:** "Dynamics CRM has the advantage of being a part of Microsoft. Some see that as a pro, others a con. Nonetheless, it is a full featured CRM just like several..."
- Title: [I'm new to Dynamics 365 Sales and struggling to set up and customize the sales pipeline. Can someone guide me through this process?](https://www.g2.com/discussions/i-m-new-to-dynamics-365-sales-and-struggling-to-set-up-and-customize-the-sales-pipeline-can-someone-guide-me-through-this-process) — 2 comments
  > **Top comment:** "To set up and customize your sales pipeline in Dynamics 365 Sales:

Define Sales Stages: Go to Settings > Sales > Sales Process to set stages like "Lead,"..."
- Title: [What is Dynamics 365 Sales used for?](https://www.g2.com/discussions/what-is-dynamics-365-sales-used-for) — 1 comment
  > **Top comment:** " Lead management: Capturing and nurturing leads, assigning them to sales representatives, and tracking their progress through the sales funnel.
 ..."
- Title: [What Dynamics 365 application can be used for point of sales?](https://www.g2.com/discussions/what-dynamics-365-application-can-be-used-for-point-of-sales) — 1 comment
  > **Top comment:** "1. In-store and Online Sales.
2.Inventory Management.
3.Customer Engagement.
4.Omnichannel Capabilities.
5.Payment Processing.
6.Reporting and Analytics."

### Odoo CRM

- Title: [Is Odoo free to use?](https://www.g2.com/discussions/odoo-crm-is-odoo-free-to-use) — 3 comments
  > **Top comment:** "ODOO CRM is part of the ODOO software suite, which is an open-source software. This means that the source code is available for anyone to view and modify,..."
- Title: [What is Odoo CRM used for?](https://www.g2.com/discussions/what-is-odoo-crm-used-for) — 1 comment
  > **Top comment:** "Control sales activities, inventory, billing, and marketing"
- Title: [What is CRM in Odoo?](https://www.g2.com/discussions/what-is-crm-in-odoo) — 1 comment
  > **Top comment:** "I work with Odoo CRM as a programmer and as developer. We have a dialogue with the client, looking for their needs and we provide the service, including..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/dynamics-365-sales-vs-odoo-crm)