Compare Dynamics 365 Sales and Nutshell 
At a Glance
Market Segments
Mid-Market (39.3% of reviews)
Small-Business (79.0% of reviews)
Entry-Level Pricing
$210/month per user
Starting at $13.00 1 user Per Month
Dynamics 365 Sales
Star Rating
(1,611)3.8 out of 5
Market Segments
Mid-Market (39.3% of reviews)
Pros & Cons
Entry-Level Pricing
$210/month per user
Browse all 3 pricing plansNutshell
Star Rating
(1,412)4.3 out of 5
Market Segments
Small-Business (79.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $13.00 1 user Per Month
Free Trial is available
Browse all 8 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Dynamics 365 Sales excels in its integration with the Microsoft ecosystem, allowing teams to work more efficiently by unifying customer data. Users appreciate the AI features that enhance their sales processes, making it a valuable tool for growth.
- Users say that Nutshell stands out for its simplicity and effectiveness in managing leads. Reviewers highlight its straightforward user interface and the seamless call logging and transcription feature, which automatically documents conversations, providing clarity in client management.
- According to verified reviews, Nutshell offers a more user-friendly setup experience compared to Dynamics 365 Sales. Users find it easy to implement on their own, while also praising the responsive customer support team that assists with any challenges that arise during the onboarding process.
- Reviewers mention that while Dynamics 365 Sales has a robust feature set, some users face challenges with its complexity, particularly in customizing workflows to fit their specific needs. This can lead to a steeper learning curve compared to Nutshell's more intuitive approach.
- G2 reviewers highlight that Nutshell's pricing is significantly more accessible for small businesses, starting at just $13 per month per user, making it a more budget-friendly option compared to Dynamics 365 Sales, which starts at $210 per month per user.
- Users report that both products have their strengths in customer support, but Nutshell's support team is frequently praised for their positivity and responsiveness, which enhances the overall user experience, especially for those who may need additional help navigating the software.
Pricing
Entry-Level Pricing
Dynamics 365 Sales
Dynamics 365 Plan
$210
/month per user
Get full use of all applications in one comprehensive, cost-efficient option.
Nutshell
Sales Foundation
Starting at $13.00
1 user Per Month
An easy to use, flexible CRM that helps teams organize their contacts, leads, and conversations in order to grow.
- Unlimited storage, contacts & accounts
- Contact management and communication timelines
- Email and calendar sync
Free Trial
Dynamics 365 Sales
No trial information availableNutshell
Free Trial is available
Ratings
Meets Requirements
8.1
1,285
8.4
1,124
Ease of Use
7.4
1,291
8.7
1,222
Ease of Setup
7.2
411
8.5
655
Ease of Admin
7.6
383
8.7
523
Quality of Support
7.5
1,126
8.7
1,027
Has the product been a good partner in doing business?
7.8
378
8.8
516
Product Direction (% positive)
6.3
1,266
8.5
1,112
Features by Category
Sales Force Automation
8.1
964
|
Verified
8.5
890
|
Verified
7.9
679
|
Verified
Feature Not Available
7.9
903
|
Verified
8.3
864
|
Verified
7.8
970
|
Verified
8.1
879
|
Verified
7.6
735
|
Verified
7.5
676
|
Verified
7.9
866
|
Verified
8.1
728
|
Verified
7.6
729
|
Verified
7.4
675
|
Verified
7.8
719
|
Verified
7.3
584
8.0
768
|
Verified
7.6
651
Marketing Automation
7.6
754
|
Verified
7.7
671
|
Verified
7.5
732
|
Verified
7.6
603
7.8
820
|
Verified
8.4
814
|
Verified
7.6
642
|
Verified
7.2
574
Customer Support
8.0
708
|
Verified
7.9
637
7.8
672
|
Verified
7.9
660
|
Verified
7.9
694
|
Verified
8.0
690
|
Verified
7.7
603
|
Verified
7.4
557
|
Verified
7.9
630
|
Verified
7.8
577
|
Verified
Reporting & Analytics
7.9
896
|
Verified
7.8
795
|
Verified
7.9
945
|
Verified
8.2
857
|
Verified
7.7
783
|
Verified
7.4
683
|
Verified
Mobile & Social
7.5
556
|
Verified
7.2
552
|
Verified
7.6
550
|
Verified
7.0
551
|
Verified
7.4
620
|
Verified
7.1
649
|
Verified
Platform
8.1
293
|
Verified
7.7
639
|
Verified
8.1
307
|
Verified
7.9
612
|
Verified
8.2
301
|
Verified
8.4
661
|
Verified
7.9
227
|
Verified
7.2
483
|
Verified
7.9
249
|
Verified
6.5
427
|
Verified
7.8
275
|
Verified
7.3
502
7.7
291
|
Verified
8.4
640
|
Verified
7.8
254
|
Verified
7.3
482
|
Verified
Integration
7.9
297
|
Verified
7.9
607
|
Verified
7.8
232
|
Verified
7.5
541
|
Verified
7.6
238
|
Verified
7.3
478
|
Verified
Generative AI
8.1
18
Feature Not Available
Agentic AI - CRM
8.0
5
7.6
42
6.7
5
7.5
40
7.4
7
7.2
41
9.0
5
7.3
41
8.3
5
7.2
41
8.7
5
7.3
40
8.3
5
7.2
41
Email Marketing
Not enough data
8.1
249
Not enough data
8.4
261
Not enough data
Feature Not Available
Not enough data
8.3
260
Not enough data
8.5
264
Not enough data
8.1
249
Not enough data
Feature Not Available
Not enough data
8.2
222
Not enough data
Feature Not Available
Reporting & Analytics
Not enough data
7.1
139
Not enough data
8.1
241
Generative AI
Not enough data
6.5
159
Not enough data
6.7
159
Agentic AI - Email Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
8.0
246
Not enough data
7.2
206
Not enough data
7.0
197
Not enough data
7.8
218
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Integrated Workflows
Not enough data
8.3
195
Not enough data
8.2
192
Not enough data
7.3
160
Not enough data
Feature Not Available
Not enough data
8.1
170
Not enough data
8.0
180
Not enough data
8.1
168
Repeatability and Reportability
Not enough data
Feature Not Available
Not enough data
8.2
173
Not enough data
8.2
168
Not enough data
7.4
151
Not enough data
Feature Not Available
AI and Automation
Not enough data
7.7
165
Not enough data
7.9
164
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
Feature Not Available
Agentic AI - Sales Engagement
Not enough data
6.8
12
Not enough data
7.5
12
Not enough data
7.2
12
Not enough data
7.2
13
Not enough data
7.5
12
Not enough data
7.7
13
Not enough data
7.4
12
Customization
Not enough data
8.3
44
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
41
Additional Functionality
Not enough data
8.6
43
Not enough data
6.8
35
Not enough data
8.5
42
Not enough data
6.6
33
Not enough data
8.0
40
Agentic AI - Google Workspace for Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Performance Management
Not enough data
6.7
9
Not enough data
7.4
9
Not enough data
6.9
9
Incentives
Not enough data
6.8
94
Not enough data
6.6
98
Not enough data
6.5
94
Not enough data
7.6
99
Personalization
Not enough data
7.5
107
Not enough data
7.7
106
Not enough data
8.2
118
Not enough data
7.7
105
Administrative
Not enough data
7.7
109
Not enough data
7.5
103
Not enough data
7.3
97
Agentic AI - Email Tracking
Not enough data
7.9
12
Not enough data
8.2
11
Not enough data
8.3
11
Not enough data
8.5
11
Not enough data
8.2
11
Not enough data
8.5
11
Not enough data
8.5
11
Analytics
Not enough data
8.0
187
Not enough data
8.0
181
Not enough data
7.9
175
Customizations
Not enough data
8.4
185
Not enough data
8.3
192
Not enough data
8.3
192
Not enough data
8.0
176
Not enough data
8.4
190
Generative AI
Not enough data
Feature Not Available
Agentic AI - Sales Analytics
Not enough data
6.9
13
Not enough data
6.9
13
Not enough data
7.1
13
Not enough data
7.2
13
Not enough data
7.7
13
Data Sourcing
8.7
21
7.6
163
8.5
21
7.9
173
8.4
20
Feature Not Available
8.1
21
8.5
184
8.7
20
8.2
170
Predictive Analytics
8.7
20
7.9
172
8.6
19
7.8
167
8.3
19
Feature Not Available
8.3
19
7.5
161
Sales Management
8.8
20
8.4
189
8.7
19
Feature Not Available
8.5
20
Feature Not Available
8.7
20
8.5
197
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
8.9
6
Not enough data
8.6
6
Not enough data
7.5
6
Not enough data
8.6
6
Not enough data
Feedback
8.9
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
Generative AI
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dynamics 365 Sales and Nutshell are categorized as CRM and Sales Analytics
Unique Categories
Dynamics 365 Sales is categorized as Sales Coaching
Nutshell is categorized as Sales Engagement, Google Workspace for Sales, Sales Performance Management, Email Tracking, Online Form Builder, and Email Marketing
Reviews
Reviewers' Company Size
Dynamics 365 Sales
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Nutshell
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
12.6%
Computer Software
8.4%
Retail
4.0%
Marketing and Advertising
4.0%
Financial Services
3.8%
Other
67.3%
Marketing and Advertising
7.9%
Computer Software
7.4%
Construction
5.3%
Information Technology and Services
4.9%
Financial Services
3.3%
Other
71.2%
Alternatives
Discussions
What is Microsoft Dynamics CRM competitive advantage?
3 Comments
HC
Microsoft Dynamics CRM can help differentiate your business from competitors who’ve implemented but not “adopted” other products. Dynamics CRM functionality...Read more
how can i creat a new feild for the contact?
3 Comments
LV
you must have the "System customizer" and/or "System Administrator" role, If you do you can Click on the "Form Editor" when you have a contact open, you will...Read more
I am unable to email from Nutshell. This started after my company did an upgrade. Also, How do I could get multiple bcc emails to show in their account? Or is they a way to use a distribution group list and have each email show up in members accounts? I may need help getting it set up.
2 Comments
AR
Call the Help Desk; they typically answer earlier in the day or call you back the same day. There is no BCC availability that I am aware of.Read more
What integration options have you found that work best for Nutshell?
2 Comments
AB
I love fireflies.ai but it requires API or zapier
Google workplaces has a great chrome extension for gmail which has caught a lot more for input f...Read more
Is there a limit to the number of contacts that I can add to Nutshell?
1 Comment
Official Response from Nutshell
No. All Nutshell subscriptions include unlimited contacts and data storage.Read more
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