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Compare Dynamics 365 Sales and monday CRM 
Featured Products
At a Glance
Market Segments
Mid-Market (39.2% of reviews)
Small-Business (79.0% of reviews)
Entry-Level Pricing
$210/month per user
$12.00 Per Month
Dynamics 365 Sales
Star Rating
(1,607)3.8 out of 5
Market Segments
Mid-Market (39.2% of reviews)
Pros & Cons
Entry-Level Pricing
$210/month per user
Browse all 3 pricing plansmonday CRM
Star Rating
(1,093)4.6 out of 5
Market Segments
Small-Business (79.0% of reviews)
Pros & Cons
Entry-Level Pricing
$12.00 Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that monday CRM excels in user experience, with many praising its intuitive setup that allows teams to get started within hours. Users appreciate the no-code automations that enable them to create campaign flows independently, making it easy to manage outreach and track revenue outcomes.
- According to verified reviews, Dynamics 365 Sales offers robust customization options, which users find beneficial for tailoring the platform to their specific needs. However, some users mention that it can be complex to configure, which may lead to challenges in matching their workflow requirements.
- Users say that monday CRM's ease of use is a standout feature, with a score reflecting its straightforward interface. Reviewers highlight how the campaign boards simplify monitoring each stage of their campaigns, making it easier to keep tasks organized and statuses updated.
- Reviewers mention that Dynamics 365 Sales is particularly effective for tracking leads and enhancing sales performance. Users appreciate its ability to address issues with follow-ups, ensuring that no opportunities are missed, which is crucial for maintaining sales momentum.
- G2 reviewers highlight the quality of support provided by monday CRM, noting that the platform's support features are user-friendly and accessible. This contrasts with Dynamics 365 Sales, where some users feel that support could be improved, despite its overall functionality.
- According to recent user feedback, both products have their strengths in specific areas, but monday CRM's overall higher satisfaction ratings suggest it may be a better fit for small businesses looking for a cost-effective and user-friendly CRM solution, while Dynamics 365 Sales may appeal more to mid-market companies needing extensive customization.
Pricing
Entry-Level Pricing
Dynamics 365 Sales
Dynamics 365 Plan
$210
/month per user
Get full use of all applications in one comprehensive, cost-efficient option.
monday CRM
Basic
$12.00
Per Month
Organize all your team’s leads, contacts, & deals
- Unlimited customizable pipelines
- Unlimited contacts
- Unlimited boards
Free Trial
Dynamics 365 Sales
No trial information availablemonday CRM
Free Trial is available
Ratings
Meets Requirements
8.1
1,282
8.6
787
Ease of Use
7.4
1,288
8.9
831
Ease of Setup
7.2
408
8.5
621
Ease of Admin
7.6
383
8.9
462
Quality of Support
7.5
1,123
8.5
699
Has the product been a good partner in doing business?
7.8
378
8.9
456
Product Direction (% positive)
6.3
1,263
9.3
765
Features by Category
Sales Force Automation
8.1
963
|
Verified
8.5
536
7.9
678
|
Verified
7.8
467
7.9
902
|
Verified
8.6
539
7.8
969
|
Verified
8.8
570
7.6
734
|
Verified
7.6
439
7.9
865
|
Verified
8.3
489
7.6
729
|
Verified
7.7
443
7.8
718
|
Verified
7.5
446
8.0
768
|
Verified
7.9
473
Marketing Automation
7.6
754
|
Verified
7.5
458
7.5
732
|
Verified
7.7
454
7.8
819
|
Verified
8.6
527
7.6
642
|
Verified
7.5
430
Customer Support
8.0
708
|
Verified
8.2
468
7.8
672
|
Verified
7.8
406
7.9
694
|
Verified
8.2
431
7.7
603
|
Verified
7.0
390
7.9
630
|
Verified
7.8
444
Reporting & Analytics
7.9
895
|
Verified
8.2
502
7.9
944
|
Verified
8.7
555
7.7
783
|
Verified
8.0
460
Mobile & Social
7.5
556
|
Verified
7.8
377
7.6
550
|
Verified
7.2
341
7.4
620
|
Verified
7.7
467
Platform
8.1
292
|
Verified
8.7
515
8.1
307
|
Verified
8.7
507
8.2
300
|
Verified
8.6
516
7.9
227
|
Verified
8.1
437
7.9
249
|
Verified
7.6
387
7.8
275
|
Verified
8.0
471
7.7
290
|
Verified
8.5
501
7.8
254
|
Verified
7.8
433
Integration
7.9
297
|
Verified
8.2
468
7.8
232
|
Verified
7.9
416
7.6
238
|
Verified
8.0
407
Generative AI
8.1
18
7.1
310
Agentic AI - CRM
8.0
5
7.2
58
6.7
5
7.4
58
7.4
7
7.4
55
9.0
5
7.3
57
8.3
5
7.2
56
8.7
5
7.2
56
8.3
5
7.1
56
Agentic AI - Sales Performance Management
Not enough data
7.1
29
Not enough data
7.0
29
Not enough data
6.8
28
Incentives
Not enough data
7.3
215
Not enough data
7.7
231
Not enough data
7.5
209
Not enough data
7.8
221
Personalization
Not enough data
8.2
258
Not enough data
8.2
245
Not enough data
8.9
274
Not enough data
8.6
246
Administrative
Not enough data
8.1
253
Not enough data
8.2
245
Not enough data
7.8
199
Agentic AI - Email Tracking
Not enough data
7.4
24
Not enough data
7.6
24
Not enough data
7.6
24
Not enough data
7.0
24
Not enough data
6.9
24
Not enough data
6.9
24
Not enough data
7.3
24
Analytics
Not enough data
8.1
167
Not enough data
7.9
143
Not enough data
Feature Not Available
Customizations
Not enough data
8.2
186
Not enough data
8.2
94
Not enough data
8.5
190
Not enough data
7.9
88
Not enough data
8.2
185
Generative AI
Not enough data
7.4
132
Agentic AI - Sales Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
8.7
21
Not enough data
8.5
21
Not enough data
8.4
20
Not enough data
8.1
21
Not enough data
8.7
20
Not enough data
Predictive Analytics
8.7
20
Not enough data
8.6
19
Not enough data
8.3
19
Not enough data
8.3
19
Not enough data
Sales Management
8.8
20
Not enough data
8.7
19
Not enough data
8.5
20
Not enough data
8.7
20
Not enough data
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
8.9
6
Not enough data
8.6
6
Not enough data
7.5
6
Not enough data
8.6
6
Not enough data
Feedback
8.9
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
Generative AI
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dynamics 365 Sales and monday CRM are categorized as CRM
Unique Categories
Dynamics 365 Sales is categorized as Sales Analytics and Sales Coaching
monday CRM is categorized as Email Tracking and Sales Performance Management
Reviews
Reviewers' Company Size
Dynamics 365 Sales
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
monday CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
12.6%
Computer Software
8.4%
Retail
4.0%
Marketing and Advertising
4.0%
Financial Services
3.8%
Other
67.2%
Marketing and Advertising
12.4%
Information Technology and Services
7.8%
Construction
4.7%
Computer Software
4.6%
Real Estate
3.8%
Other
66.7%
Alternatives
Discussions
What is Microsoft Dynamics CRM competitive advantage?
3 Comments
HC
Microsoft Dynamics CRM can help differentiate your business from competitors who’ve implemented but not “adopted” other products. Dynamics CRM functionality...Read more
how can i creat a new feild for the contact?
3 Comments
LV
you must have the "System customizer" and/or "System Administrator" role, If you do you can Click on the "Form Editor" when you have a contact open, you will...Read more
Can I use Monday.com to set-up an online application or a questionnaire for my external clients?
1 Comment
MY
Yes. Easy to do.Read more
What is monday sales CRM used for?
1 Comment
PK
Monday CRM is used for sales, project management, tracking and so much more. Team collaboration and engagement in addition to automation and task management...Read more
monday CRM has no more discussions with answers
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