# Dynamics 365 Sales vs monday CRM Comparison
---
## AI Generated Summary
- **G2 reviewers report** that monday CRM excels in **ease of use** , with users appreciating its intuitive interface and customizable pipeline management. One user highlighted how they can quickly generate charts and filters, making it easy to track leads and opportunities.
- **According to verified reviews** , Dynamics 365 Sales offers strong integration with other Microsoft products, such as Office and Teams. Users find this integration enhances their workflow, allowing for seamless access to information and AI-driven insights that help in building customer relationships.
- **Users say** that monday CRM is particularly well-suited for small to mid-sized operations, providing all essential features at a much lower entry-level price compared to Dynamics 365 Sales. This affordability makes it an attractive option for businesses looking to manage their CRM without breaking the bank.
- **Reviewers mention** that while Dynamics 365 Sales has robust features, it sometimes struggles with configuration challenges, which can hinder its adaptability to specific workflows. This feedback suggests that users may face a steeper learning curve compared to the more user-friendly monday CRM.
- **G2 reviewers highlight** that monday CRM's visual progress indicators and deal stages provide a clear overview of sales processes, which users find beneficial for quick assessments. This feature contrasts with Dynamics 365 Sales, where users have noted that the interface can feel less streamlined.
- **According to recent user feedback** , Dynamics 365 Sales is praised for its AI capabilities and predictive analytics, which help sales teams close deals faster. However, some users feel that the overall experience could be improved, especially in terms of setup and ongoing support, where monday CRM tends to receive higher satisfaction ratings.



| | Dynamics 365 Sales | monday CRM | 
|---|---|---|
| **Star Rating** | 3.8 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 1,618 | 1,165 | 
| **Largest Market Segment** | Mid-Market (39.4% of reviews) | Small-Business (78.8% of reviews) | 
| **Entry Level Price** | $210/month per user | $12.00 Per Month | 

---
## Top Pros & Cons

### Dynamics 365 Sales

Pros:
- Ease of Use (18 reviews)
- Integrations (11 reviews)

Cons:
- Learning Curve (12 reviews)
- Complexity (7 reviews)

### monday CRM

Pros:
- Ease of Use (205 reviews)
- Integrations (117 reviews)

Cons:
- Learning Curve (82 reviews)
- Missing Features (82 reviews)

---
## Ratings Comparison
| Rating | Dynamics 365 Sales | monday CRM | 
|---|---|---|
  | **Meets Requirements** | 8.1 (1291 reviews) | 8.6 (826 reviews) | 
  | **Ease of Use** | 7.4 (1297 reviews) | 8.9 (888 reviews) | 
  | **Ease of Setup** | 7.2 (417 reviews) | 8.5 (677 reviews) | 
  | **Ease of Admin** | 7.6 (385 reviews) | 8.9 (469 reviews) | 
  | **Quality of Support** | 7.5 (1132 reviews) | 8.4 (734 reviews) | 
  | **Has the product been a good partner in doing business?** | 7.8 (380 reviews) | 8.9 (462 reviews) | 
  | **Product Direction (% positive)** | 6.3 (1268 reviews) | 9.3 (799 reviews) | 

---
## Pricing

### Dynamics 365 Sales

#### Entry-Level Pricing

Plan: Dynamics 365 Plan

Price: $210 /month per user

Description: Get full use of all applications in one comprehensive, cost-efficient option.


[Browse all 3 editions](https://www.g2.com/products/dynamics-365-sales/pricing)

#### Free Trial

No

### monday CRM

#### Entry-Level Pricing

Plan: Basic

Price: $12.00 Per Month

Description: Organize all your team’s leads, contacts, & deals

Key Features:
- Unlimited customizable pipelines
- Unlimited contacts
- Unlimited boards

[Browse all 4 editions](https://www.g2.com/products/monday-crm/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Sales** | 7.9/10 | 1201 |
| **monday CRM** | 7.9/10 | 724 |

#### Sales Force Automation

| Feature | Dynamics 365 Sales | monday CRM | 
|---|---|---|
| **Contact & Account Management** | 8.1 (965 reviews) ✓ Verified | 8.6 (560 reviews) | 
| **Partner Relationship Mgmt. (PRM)** | 7.9 (679 reviews) ✓ Verified | 7.8 (472 reviews) | 
| **Opportunity & Pipeline Mgmt.** | 7.9 (905 reviews) ✓ Verified | 8.6 (566 reviews) | 
| **Task / Activity Management** | 7.8 (971 reviews) ✓ Verified | 8.8 (590 reviews) | 
| **Territory & Quota Management** | 7.6 (736 reviews) ✓ Verified | 7.6 (443 reviews) | 
| **Desktop Integration** | 7.9 (869 reviews) ✓ Verified | 8.3 (498 reviews) | 
| **Product & Price List Management** | 7.6 (730 reviews) ✓ Verified | 7.7 (448 reviews) | 
| **Quote & Order Management** | 7.8 (721 reviews) ✓ Verified | 7.5 (451 reviews) | 
| **Customer Contract Management** | 8.0 (768 reviews) ✓ Verified | 7.9 (478 reviews) | 

#### Marketing Automation

| Feature | Dynamics 365 Sales | monday CRM | 
|---|---|---|
| **Email Marketing** | 7.6 (754 reviews) ✓ Verified | 7.5 (464 reviews) | 
| **Campaign Management** | 7.5 (732 reviews) ✓ Verified | 7.7 (464 reviews) | 
| **Lead Management** | 7.8 (822 reviews) ✓ Verified | 8.6 (544 reviews) | 
| **Marketing ROI Analytics** | 7.6 (642 reviews) ✓ Verified | 7.5 (438 reviews) | 

#### Customer Support

| Feature | Dynamics 365 Sales | monday CRM | 
|---|---|---|
| **Case Management** | 8.0 (708 reviews) ✓ Verified | 8.2 (472 reviews) | 
| **Customer Support Portal** | 7.8 (672 reviews) ✓ Verified | 7.8 (410 reviews) | 
| **Knowledge Base** | 7.9 (694 reviews) ✓ Verified | 8.2 (434 reviews) | 
| **Call Center Features** | 7.7 (603 reviews) ✓ Verified | 7.0 (393 reviews) | 
| **Support Analytics** | 7.9 (630 reviews) ✓ Verified | 7.8 (447 reviews) | 

#### Reporting & Analytics

| Feature | Dynamics 365 Sales | monday CRM | 
|---|---|---|
| **Reporting** | 7.9 (896 reviews) ✓ Verified | 8.2 (518 reviews) | 
| **Dashboards** | 7.9 (946 reviews) ✓ Verified | 8.7 (570 reviews) | 
| **Forecasting** | 7.7 (783 reviews) ✓ Verified | 8.0 (467 reviews) | 

#### Mobile & Social

| Feature | Dynamics 365 Sales | monday CRM | 
|---|---|---|
| **Social Collaboration Features** | 7.5 (556 reviews) ✓ Verified | 7.9 (389 reviews) | 
| **Social Network Integration** | 7.6 (550 reviews) ✓ Verified | 7.3 (345 reviews) | 
| **Mobile User Support** | 7.4 (620 reviews) ✓ Verified | 7.7 (471 reviews) | 

#### Platform

| Feature | Dynamics 365 Sales | monday CRM | 
|---|---|---|
| **Customization** | 8.1 (293 reviews) ✓ Verified | 8.7 (532 reviews) | 
| **Workflow Capability** | 8.1 (308 reviews) ✓ Verified | 8.7 (524 reviews) | 
| **User, Role, and Access Management** | 8.2 (302 reviews) ✓ Verified | 8.6 (518 reviews) | 
| **Internationalization** | 7.9 (227 reviews) ✓ Verified | 8.1 (439 reviews) | 
| **Sandbox / Test Environments** | 7.9 (249 reviews) ✓ Verified | 7.6 (388 reviews) | 
| **Document & Content Mgmt.** | 7.8 (276 reviews) ✓ Verified | 8.0 (474 reviews) | 
| **Performance and Reliability** | 7.7 (292 reviews) ✓ Verified | 8.5 (510 reviews) | 
| **Output Document Generation** | 7.8 (254 reviews) ✓ Verified | 7.8 (437 reviews) | 

#### Integration

| Feature | Dynamics 365 Sales | monday CRM | 
|---|---|---|
| **Data Import & Export Tools** | 7.9 (297 reviews) ✓ Verified | 8.2 (469 reviews) | 
| **Integration APIs** | 7.8 (234 reviews) ✓ Verified | 7.9 (419 reviews) | 
| **Breadth of Partner Applications** | 7.6 (239 reviews) ✓ Verified | 8.0 (414 reviews) | 

#### Generative AI

| Feature | Dynamics 365 Sales | monday CRM | 
|---|---|---|
| **AI Text Generation** | 8.1 (18 reviews) | 7.1 (315 reviews) | 

#### Agentic AI - CRM

| Feature | Dynamics 365 Sales | monday CRM | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (5 reviews) | 7.3 (62 reviews) | 
| **Multi-step Planning** | 6.7 (5 reviews) | 7.5 (62 reviews) | 
| **Cross-system Integration** | 7.7 (8 reviews) | 7.5 (59 reviews) | 
| **Adaptive Learning** | 9.0 (5 reviews) | 7.3 (61 reviews) | 
| **Natural Language Interaction** | 8.3 (5 reviews) | 7.2 (61 reviews) | 
| **Proactive Assistance** | 8.7 (5 reviews) | 7.3 (60 reviews) | 
| **Decision Making** | 8.3 (5 reviews) | 7.1 (61 reviews) | 

### Sales Performance Management

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Sales** | N/A | N/A |
| **monday CRM** | 7.8/10 | 293 |

#### Agentic AI - Sales Performance Management

| Feature | Dynamics 365 Sales | monday CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.2 (30 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.0 (30 reviews) | 
| **Proactive Assistance** | Not enough data | 6.9 (29 reviews) | 

#### Incentives

| Feature | Dynamics 365 Sales | monday CRM | 
|---|---|---|
| **Badges** | Not enough data | 7.3 (216 reviews) | 
| **Triggers** | Not enough data | 7.7 (232 reviews) | 
| **Commission Calculator** | Not enough data | 7.5 (210 reviews) | 
| **Leaderboards** | Not enough data | 7.8 (222 reviews) | 

#### Personalization

| Feature | Dynamics 365 Sales | monday CRM | 
|---|---|---|
| **Profiles** | Not enough data | 8.2 (259 reviews) | 
| **Custom Reports** | Not enough data | 8.2 (246 reviews) | 
| **Dashboards** | Not enough data | 8.8 (275 reviews) | 
| **Goal Setting** | Not enough data | 8.6 (247 reviews) | 

#### Administrative

| Feature | Dynamics 365 Sales | monday CRM | 
|---|---|---|
| **Integration** | Not enough data | 8.1 (254 reviews) | 
| **Employee Structure** | Not enough data | 8.2 (247 reviews) | 
| **Behavior Monitoring** | Not enough data | 7.8 (200 reviews) | 

### Email Tracking

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Sales** | N/A | N/A |
| **monday CRM** | 7.6/10 | 205 |

#### Agentic AI - Email Tracking

| Feature | Dynamics 365 Sales | monday CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.4 (24 reviews) | 
| **Multi-step Planning** | Not enough data | 7.6 (24 reviews) | 
| **Cross-system Integration** | Not enough data | 7.6 (24 reviews) | 
| **Adaptive Learning** | Not enough data | 7.0 (24 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.9 (24 reviews) | 
| **Proactive Assistance** | Not enough data | 6.9 (24 reviews) | 
| **Decision Making** | Not enough data | 7.3 (24 reviews) | 

#### Analytics

| Feature | Dynamics 365 Sales | monday CRM | 
|---|---|---|
| **Open Rates** | Not enough data | 8.1 (167 reviews) | 
| **Link Activity** | Not enough data | 7.9 (143 reviews) | 
| **Attachment Activity** | Not enough data | Feature Not Available | 

#### Customizations

| Feature | Dynamics 365 Sales | monday CRM | 
|---|---|---|
| **Email Platform Integration** | Not enough data | 8.1 (187 reviews) | 
| **Email Scheduling** | Not enough data | 8.2 (94 reviews) | 
| **Notifications** | Not enough data | 8.5 (191 reviews) | 
| **Email Categorization** | Not enough data | 7.9 (88 reviews) | 
| **Templates** | Not enough data | 8.2 (185 reviews) | 

#### Generative AI

| Feature | Dynamics 365 Sales | monday CRM | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.4 (132 reviews) | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Sales** | 8.5/10 | 22 |
| **monday CRM** | N/A | N/A |

#### Agentic AI - Sales Analytics

| Feature | Dynamics 365 Sales | monday CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Data Sourcing

| Feature | Dynamics 365 Sales | monday CRM | 
|---|---|---|
| **Data Sourcing** | 8.7 (21 reviews) | Not enough data | 
| **Exporting & Sharing Data** | 8.5 (21 reviews) | Not enough data | 
| **Multi-Device Data Visualization** | 8.4 (20 reviews) | Not enough data | 
| **Interactive Dashboards** | 8.1 (21 reviews) | Not enough data | 
| **Data Segmentation** | 8.7 (20 reviews) | Not enough data | 

#### Predictive Analytics

| Feature | Dynamics 365 Sales | monday CRM | 
|---|---|---|
| **Lead Scoring** | 8.7 (20 reviews) | Not enough data | 
| **Opportunity Scoring** | 8.6 (19 reviews) | Not enough data | 
| **Risk Analysis** | 8.3 (19 reviews) | Not enough data | 
| **Live Forecasting** | 8.3 (19 reviews) | Not enough data | 

#### Sales Management

| Feature | Dynamics 365 Sales | monday CRM | 
|---|---|---|
| **Live Pipeline Management** | 8.8 (20 reviews) | Not enough data | 
| **Sales Gamification** | 8.7 (19 reviews) | Not enough data | 
| **Account-Based Analytics** | 8.5 (20 reviews) | Not enough data | 
| **Activity Tracking** | 8.7 (20 reviews) | Not enough data | 

### Sales Coaching

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Sales** | 8.6/10 | 6 |
| **monday CRM** | N/A | N/A |

#### Agentic AI - Sales Coaching

| Feature | Dynamics 365 Sales | monday CRM | 
|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Training

| Feature | Dynamics 365 Sales | monday CRM | 
|---|---|---|
| **Knowledge Base** | 8.9 (6 reviews) | Not enough data | 
| **Coaching Materials** | 8.6 (6 reviews) | Not enough data | 
| **Playbook Creation** | 7.5 (6 reviews) | Not enough data | 
| **Video Record** | 8.6 (6 reviews) | Not enough data | 

#### Feedback

| Feature | Dynamics 365 Sales | monday CRM | 
|---|---|---|
| **Review** | 8.9 (6 reviews) | Not enough data | 
| **Scorecard** | 8.9 (6 reviews) | Not enough data | 
| **Coaching Card** | 8.6 (6 reviews) | Not enough data | 
| **Leaderboard** | 9.2 (6 reviews) | Not enough data | 
| **Real-Time Updates** | 8.6 (6 reviews) | Not enough data | 
| **Notifications** | 8.6 (6 reviews) | Not enough data | 
| **Competition** | 8.6 (6 reviews) | Not enough data | 

#### Generative AI

| Feature | Dynamics 365 Sales | monday CRM | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [CRM Software](https://www.g2.com/categories/crm)

**Unique to Dynamics 365 Sales (2):** [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching)

**Unique to monday CRM (2):** [Email Tracking Software](https://www.g2.com/categories/email-tracking), [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management)


---
## Reviewer Demographics

### By Company Size

| Segment | Dynamics 365 Sales | monday CRM | 
|---|---|---|
| **Small-Business** | 31.0% | 78.8% | 
| **Mid-Market** | 39.4% | 18.3% | 
| **Enterprise** | 29.6% | 2.9% | 

### By Industry

#### Dynamics 365 Sales

- **Information Technology and Services:** 12.6%
- **Computer Software:** 8.4%
- **Retail:** 3.9%
- **Marketing and Advertising:** 3.9%
- **Financial Services:** 3.9%
- **Accounting:** 2.8%
- **Education Management:** 2.3%
- **Non-Profit Organization Management:** 2.3%
- **Insurance:** 2.3%
- **Real Estate:** 2.3%
- **Other:** 55.2%

#### monday CRM

- **Marketing and Advertising:** 12.4%
- **Information Technology and Services:** 7.8%
- **Construction:** 4.5%
- **Computer Software:** 4.5%
- **Real Estate:** 3.6%
- **Financial Services:** 3.4%
- **Non-Profit Organization Management:** 2.9%
- **Management Consulting:** 2.8%
- **Consulting:** 2.6%
- **Hospital & Health Care:** 2.3%
- **Other:** 53.1%

---
## Alternatives

### Alternatives to Dynamics 365 Sales

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25793 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14689 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13807 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3046 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2928 reviews)
- [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1427 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1233 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1157 reviews)
- [SAP Sales Cloud](https://www.g2.com/products/sap-sap-sales-cloud/reviews) — 4.2/5 stars (998 reviews)
- [Pipeline CRM](https://www.g2.com/products/pipeline-crm/reviews) — 4.3/5 stars (952 reviews)

### Alternatives to monday CRM

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25793 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13807 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3046 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2928 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1233 reviews)
- [Bigin by Zoho CRM](https://www.g2.com/products/bigin-by-zoho-crm/reviews) — 4.6/5 stars (816 reviews)
- [Close](https://www.g2.com/products/close/reviews) — 4.7/5 stars (2039 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1157 reviews)
- [Less Annoying CRM](https://www.g2.com/products/less-annoying-crm/reviews) — 4.9/5 stars (662 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14689 reviews)

---
## Top Discussions

### Dynamics 365 Sales

- Title: [how can i creat a new feild for the contact?](https://www.g2.com/discussions/how-can-i-creat-a-new-feild-for-the-contact) — 3 comments, 1 upvote
  > **Top comment:** "you must have the "System customizer" and/or "System Administrator" role, If you do you can Click on the "Form Editor" when you have a contact open, you will..."
- Title: [What is Microsoft Dynamics CRM competitive advantage?](https://www.g2.com/discussions/what-is-microsoft-dynamics-crm-competitive-advantage) — 3 comments, 1 upvote
  > **Top comment:** "Dynamics CRM has the advantage of being a part of Microsoft. Some see that as a pro, others a con. Nonetheless, it is a full featured CRM just like several..."
- Title: [I'm new to Dynamics 365 Sales and struggling to set up and customize the sales pipeline. Can someone guide me through this process?](https://www.g2.com/discussions/i-m-new-to-dynamics-365-sales-and-struggling-to-set-up-and-customize-the-sales-pipeline-can-someone-guide-me-through-this-process) — 2 comments
  > **Top comment:** "To set up and customize your sales pipeline in Dynamics 365 Sales:

Define Sales Stages: Go to Settings > Sales > Sales Process to set stages like "Lead,"..."
- Title: [What is Dynamics 365 Sales used for?](https://www.g2.com/discussions/what-is-dynamics-365-sales-used-for) — 1 comment
  > **Top comment:** " Lead management: Capturing and nurturing leads, assigning them to sales representatives, and tracking their progress through the sales funnel.
 ..."
- Title: [What Dynamics 365 application can be used for point of sales?](https://www.g2.com/discussions/what-dynamics-365-application-can-be-used-for-point-of-sales) — 1 comment
  > **Top comment:** "1. In-store and Online Sales.
2.Inventory Management.
3.Customer Engagement.
4.Omnichannel Capabilities.
5.Payment Processing.
6.Reporting and Analytics."

### monday CRM

- Title: [Can I use Monday.com to set-up an online application or a questionnaire for my external clients?](https://www.g2.com/discussions/can-i-use-monday-com-to-set-up-an-online-application-or-a-questionnaire-for-my-external-clients) — 2 comments, 1 upvote
  > **Top comment:** "Yes.  Easy to do."
- Title: [What is monday sales CRM used for?](https://www.g2.com/discussions/what-is-monday-sales-crm-used-for) — 1 comment
  > **Top comment:** "Monday CRM is used for sales, project management, tracking and so much more. Team collaboration and engagement in addition to automation and task management..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/dynamics-365-sales-vs-monday-crm)