Compare Dynamics 365 Sales and Kommo 
At a Glance
Market Segments
Mid-Market (39.3% of reviews)
Small-Business (78.9% of reviews)
Entry-Level Pricing
$210/month per user
$15.00
Dynamics 365 Sales
Star Rating
(1,611)3.8 out of 5
Market Segments
Mid-Market (39.3% of reviews)
Pros & Cons
Entry-Level Pricing
$210/month per user
Browse all 3 pricing plansKommo
Star Rating
(50)4.1 out of 5
Market Segments
Small-Business (78.9% of reviews)
Pros & Cons
Entry-Level Pricing
$15.00
Free Trial is available
Browse all 3 pricing plansDynamics 365 Sales vs Kommo
When assessing the two solutions, reviewers found Kommo easier to use, set up, and administer. Reviewers also preferred doing business with Kommo overall.
- Dynamics 365 Sales and Kommo both meet the requirements of our reviewers at a comparable rate.
- When comparing quality of ongoing product support, reviewers felt that Kommo is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Kommo over Dynamics 365 Sales.
Pricing
Entry-Level Pricing
Dynamics 365 Sales
Dynamics 365 Plan
$210
/month per user
Get full use of all applications in one comprehensive, cost-efficient option.
Kommo
Basic
$15.00
Designed to boost the effectiveness of small sales teams
- Lead & Contact Management
- Custom sales pipeline(s)
- Lists & product catalogs
Free Trial
Dynamics 365 Sales
No trial information availableKommo
Free Trial is available
Ratings
Meets Requirements
8.1
1,285
8.1
33
Ease of Use
7.4
1,291
8.3
34
Ease of Setup
7.2
411
7.7
21
Ease of Admin
7.6
383
8.7
17
Quality of Support
7.5
1,126
8.3
31
Has the product been a good partner in doing business?
7.8
378
8.1
17
Product Direction (% positive)
6.3
1,266
8.2
32
Features by Category
Sales Force Automation
8.1
964
|
Verified
8.3
24
|
Verified
7.9
679
|
Verified
Feature Not Available
7.9
903
|
Verified
8.2
28
|
Verified
7.8
970
|
Verified
8.0
27
|
Verified
7.6
735
|
Verified
7.3
20
7.9
866
|
Verified
7.8
22
|
Verified
7.6
729
|
Verified
6.5
21
|
Verified
7.8
719
|
Verified
6.4
20
8.0
768
|
Verified
7.7
19
|
Verified
Marketing Automation
7.6
754
|
Verified
7.7
18
|
Verified
7.5
732
|
Verified
7.6
19
7.8
820
|
Verified
8.9
28
|
Verified
7.6
642
|
Verified
Feature Not Available
Customer Support
8.0
708
|
Verified
7.3
20
7.8
672
|
Verified
7.1
19
7.9
694
|
Verified
6.9
18
7.7
603
|
Verified
7.0
16
7.9
630
|
Verified
6.9
18
Reporting & Analytics
7.9
896
|
Verified
7.2
24
|
Verified
7.9
945
|
Verified
7.5
24
|
Verified
7.7
783
|
Verified
7.2
20
|
Verified
Mobile & Social
7.5
556
|
Verified
6.7
17
|
Verified
7.6
550
|
Verified
7.4
18
|
Verified
7.4
620
|
Verified
7.0
20
|
Verified
Platform
8.1
293
|
Verified
7.8
17
|
Verified
8.1
307
|
Verified
7.9
15
|
Verified
8.2
301
|
Verified
7.6
15
|
Verified
7.9
227
|
Verified
8.2
11
|
Verified
7.9
249
|
Verified
6.8
11
7.8
275
|
Verified
6.8
10
7.7
291
|
Verified
8.1
14
|
Verified
7.8
254
|
Verified
6.8
10
Integration
7.9
297
|
Verified
7.3
14
|
Verified
7.8
232
|
Verified
7.4
13
|
Verified
7.6
238
|
Verified
7.7
10
|
Verified
Generative AI
8.1
18
6.3
5
Agentic AI - CRM
8.0
5
Not enough data
6.7
5
Not enough data
7.4
7
8.0
5
9.0
5
Not enough data
8.3
5
Not enough data
8.7
5
Not enough data
8.3
5
8.3
6
Agentic AI - Sales Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
8.7
21
Not enough data
8.5
21
Not enough data
8.4
20
Not enough data
8.1
21
Not enough data
8.7
20
Not enough data
Predictive Analytics
8.7
20
Not enough data
8.6
19
Not enough data
8.3
19
Not enough data
8.3
19
Not enough data
Sales Management
8.8
20
Not enough data
8.7
19
Not enough data
8.5
20
Not enough data
8.7
20
Not enough data
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
8.9
6
Not enough data
8.6
6
Not enough data
7.5
6
Not enough data
8.6
6
Not enough data
Feedback
8.9
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
Generative AI
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dynamics 365 Sales and Kommo are categorized as CRM
Unique Categories
Dynamics 365 Sales is categorized as Sales Analytics and Sales Coaching
Kommo has no unique categories
Reviews
Reviewers' Company Size
Dynamics 365 Sales
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Kommo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
12.6%
Computer Software
8.4%
Retail
4.0%
Marketing and Advertising
4.0%
Financial Services
3.8%
Other
67.3%
Marketing and Advertising
21.6%
Information Technology and Services
13.5%
Computer & Network Security
5.4%
Computer Software
5.4%
Education Management
5.4%
Other
48.6%
Alternatives
Discussions
What is Microsoft Dynamics CRM competitive advantage?
3 Comments
HC
Microsoft Dynamics CRM can help differentiate your business from competitors who’ve implemented but not “adopted” other products. Dynamics CRM functionality...Read more
how can i creat a new feild for the contact?
3 Comments
LV
you must have the "System customizer" and/or "System Administrator" role, If you do you can Click on the "Form Editor" when you have a contact open, you will...Read more
I've noticed some affordable/low budget CRM solutions have start up costs associated with their service. Does amoCRM have any startup fees, or any contracts?
1 Comment
EM
According to their website (http://www.amocrm.com/shop/), there is a free tier of their product. They also offer tiers at $10, $19, $49, $99/month with...Read more
Kommo has no more discussions with answers
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