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Compare Dynamics 365 Sales and Insightly CRM 
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At a Glance
Market Segments
Mid-Market (39.1% of reviews)
Small-Business (73.0% of reviews)
Entry-Level Pricing
$210/month per user
$29/ user, per month (billed annually)
Dynamics 365 Sales
Star Rating
(1,606)3.8 out of 5
Market Segments
Mid-Market (39.1% of reviews)
Pros & Cons
Entry-Level Pricing
$210/month per user
Browse all 3 pricing plansInsightly CRM
Star Rating
(931)4.2 out of 5
Market Segments
Small-Business (73.0% of reviews)
Pros & Cons
Entry-Level Pricing
$29/ user, per month (billed annually)
Free Trial is available
Browse all 3 pricing plansDynamics 365 Sales vs Insightly CRM
When assessing the two solutions, reviewers found Insightly CRM easier to use, set up, and administer. Reviewers also preferred doing business with Insightly CRM overall.
- Reviewers felt that Insightly CRM meets the needs of their business better than Dynamics 365 Sales.
- When comparing quality of ongoing product support, reviewers felt that Insightly CRM is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Insightly CRM over Dynamics 365 Sales.
Pricing
Entry-Level Pricing
Dynamics 365 Sales
Dynamics 365 Plan
$210
/month per user
Get full use of all applications in one comprehensive, cost-efficient option.
Free Trial
Dynamics 365 Sales
No trial information availableInsightly CRM
Free Trial is available
Ratings
Meets Requirements
8.1
1,281
8.3
789
Ease of Use
7.4
1,287
8.4
794
Ease of Setup
7.2
408
8.3
351
Ease of Admin
7.6
383
8.5
336
Quality of Support
7.5
1,123
8.1
676
Has the product been a good partner in doing business?
7.8
378
8.5
321
Product Direction (% positive)
6.3
1,262
8.0
764
Features by Category
Sales Force Automation
8.1
962
|
Verified
8.5
621
|
Verified
7.9
678
|
Verified
Feature Not Available
7.9
901
|
Verified
8.3
595
|
Verified
7.8
969
|
Verified
8.1
623
|
Verified
7.6
734
|
Verified
7.5
350
|
Verified
7.9
864
|
Verified
8.0
452
|
Verified
7.6
729
|
Verified
7.5
339
|
Verified
7.8
718
|
Verified
7.6
349
|
Verified
8.0
768
|
Verified
8.0
423
|
Verified
Marketing Automation
7.6
754
|
Verified
7.6
406
|
Verified
7.5
732
|
Verified
Feature Not Available
7.8
818
|
Verified
8.1
523
|
Verified
7.6
642
|
Verified
7.6
340
|
Verified
Customer Support
8.0
708
|
Verified
7.8
395
7.8
672
|
Verified
7.8
400
7.9
694
|
Verified
7.9
460
7.7
603
|
Verified
7.6
326
|
Verified
7.9
630
|
Verified
7.8
362
Reporting & Analytics
7.9
895
|
Verified
7.9
527
|
Verified
7.9
944
|
Verified
7.9
550
|
Verified
7.7
783
|
Verified
7.6
388
|
Verified
Mobile & Social
7.5
556
|
Verified
7.8
357
|
Verified
7.6
550
|
Verified
7.7
353
|
Verified
7.4
620
|
Verified
7.8
416
|
Verified
Platform
8.1
292
|
Verified
7.9
315
|
Verified
8.1
307
|
Verified
8.1
310
|
Verified
8.2
300
|
Verified
8.4
321
|
Verified
7.9
227
|
Verified
8.0
215
|
Verified
7.9
249
|
Verified
7.3
88
7.8
275
|
Verified
7.6
250
|
Verified
7.7
290
|
Verified
8.3
320
|
Verified
7.8
254
|
Verified
7.6
215
|
Verified
Integration
7.9
297
|
Verified
8.0
288
|
Verified
7.8
232
|
Verified
7.6
237
|
Verified
7.6
238
|
Verified
7.3
224
|
Verified
Generative AI
8.1
18
6.8
28
Agentic AI - CRM
8.0
5
7.5
8
6.7
5
8.5
8
7.4
7
7.9
8
9.0
5
8.1
8
8.3
5
7.6
7
8.7
5
7.7
8
8.3
5
7.9
8
Agentic AI - Sales Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
8.7
21
8.2
35
8.5
21
8.6
43
8.4
20
8.3
35
8.1
21
8.7
40
8.7
20
8.0
36
Predictive Analytics
8.7
20
7.9
37
8.6
19
7.9
38
8.3
19
7.8
33
8.3
19
7.8
35
Sales Management
8.8
20
8.5
37
8.7
19
8.1
30
8.5
20
8.7
32
8.7
20
8.8
39
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
8.9
6
Not enough data
8.6
6
Not enough data
7.5
6
Not enough data
8.6
6
Not enough data
Feedback
8.9
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
Generative AI
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dynamics 365 Sales and Insightly CRM are categorized as CRM and Sales Analytics
Unique Categories
Dynamics 365 Sales is categorized as Sales Coaching
Insightly CRM has no unique categories
Reviews
Reviewers' Company Size
Dynamics 365 Sales
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Insightly CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
12.6%
Computer Software
8.4%
Retail
4.0%
Marketing and Advertising
4.0%
Financial Services
3.8%
Other
67.2%
Marketing and Advertising
10.1%
Information Technology and Services
6.0%
Construction
4.8%
Computer Software
4.1%
Financial Services
4.0%
Other
71.0%
Alternatives
Discussions
What is Microsoft Dynamics CRM competitive advantage?
3 Comments
HC
Microsoft Dynamics CRM can help differentiate your business from competitors who’ve implemented but not “adopted” other products. Dynamics CRM functionality...Read more
how can i creat a new feild for the contact?
3 Comments
LV
you must have the "System customizer" and/or "System Administrator" role, If you do you can Click on the "Form Editor" when you have a contact open, you will...Read more
will microsoft dynamics undergo more repackages
1 Comment
MP
They are updating annually their NAV product so I would assume they will be updating their CRM application as well.Read more
What is the best of linking email to insightly?
2 Comments
MK
We connect our exchange account but gmail work too - pretty simple. Alternative is to bcc Insightly on outgoing mail and capture them that way. Read more
What is Insightly CRM used for?
2 Comments
DB
Insightly includes project management capabilities that allow users to plan, execute, and monitor projects from within the CRM platformRead more
Will you’re software link with mailchimp
1 Comment
CL
Yes, Insightly integrates with MailChimp.
Learn more details here:
https://www.insightly.com/product/connect-to-apps/mailchimp-crm/Read more
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