Link copied to clipboard # Dynamics 365 Sales vs Infor CRM Comparison - What are their main differences? Share [ Export ](/compare/dynamics-365-sales/infor-crm/export.csv) Microsoft Dynamics 365 SalesInfor CRM[+ Add Product](#) Pricing **Dynamics 365 Sales** **$210** /month per user · Dynamics 365 Plan **$115** /month per user · Customer Engagement Plan **$190** /month per user · Unified Operations Plan **Infor CRM** **$65.00** · Basic **Pricing Insights** from reviews Perceived Cost **Dynamics 365 Sales** $$$$$ **Infor CRM** $$$$$ Average Discount **Dynamics 365 Sales** 16% **Infor CRM** Not enough reviews yet Uncover valuable pricing insights from real user feedback to improve your shopping experience. See it for free Time to Implement **Dynamics 365 Sales** 6 months Based on 100 responses **Infor CRM** 6 months Based on 100 responses Return on Investment **Dynamics 365 Sales** 6 months Based on 100 responses **Infor CRM** 6 months Based on 100 responses ![Dynamics 365 Sales](https://images.g2crowd.com/uploads/product/hd_favicon/4f78b7a6cf55be3072d0203c78e0e657/dynamics-365-sales.png "Dynamics 365 Sales") ![Infor CRM](https://images.g2crowd.com/uploads/product/hd_favicon/d419cdb745cc1505df31af3c55d434c6/infor-crm.svg "Infor CRM") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **Dynamics 365 Sales** Ease of Use (21) Integrations (11) Learning Curve (13) Complexity (8) **Infor CRM** Customer Management (1) Ease of Use (1) Missing Features (1) Slow Loading (1) Integrations **Dynamics 365 Sales** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_92f791c125019514c13f2138425a640b/hubspot-sales-hub.png "Product Avatar Image") HubSpot Sales Hub ](https://www.g2.com/products/hubspot-sales-hub/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_0e8863a7d0763a54bbe9b93cb7529d6a/microsoft-microsoft-dynamics-365-business-central.jpg "Product Avatar Image") Microsoft Dynamics 365... ](https://www.g2.com/products/microsoft-microsoft-dynamics-365-business-central/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_033aa224b72b00b72e8860e4e6401efc/microsoft-excel.png "Product Avatar Image") Microsoft Excel ](https://www.g2.com/products/microsoft-excel/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_69054bc7d40597b06fc3905720ccc914/microsoft-outlook.png "Product Avatar Image") Outlook ](https://www.g2.com/products/microsoft-outlook/reviews)[ View all ](https://www.g2.com/products/dynamics-365-sales/integrations) **Infor CRM** Not enough data Screenshots **Dynamics 365 Sales** ![Dynamics 365 Sales screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/8113/New_Opportunity_form_wPresence.png) **Infor CRM** ![Infor CRM screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/10626/infor-crm-account-timeline.png) **Ratings** from reviews Meets Requirements **Dynamics 365 Sales** **8.1** /10 Based on 1,294 responses **Infor CRM** **6.7** /10 Based on 67 responses Ease of Use **Dynamics 365 Sales** **7.4** /10 Based on 1,300 responses **Infor CRM** **6.6** /10 Based on 68 responses Ease of Setup **Dynamics 365 Sales** **7.2** /10 Based on 421 responses **Infor CRM** **5.6** /10 Based on 33 responses Ease of Admin **Dynamics 365 Sales** **7.6** /10 Based on 386 responses **Infor CRM** **5.5** /10 Based on 32 responses Quality of Support **Dynamics 365 Sales** **7.5** /10 Based on 1,135 responses **Infor CRM** **6.3** /10 Based on 55 responses Has the product been a good partner in doing business? **Dynamics 365 Sales** **7.8** /10 Based on 381 responses **Infor CRM** **6.9** /10 Based on 26 responses Product Direction (% positive) **Dynamics 365 Sales** **6.3** /10 Based on 1,268 responses **Infor CRM** **4.1** /10 Based on 67 responses **Features** ratings from reviews CRM **7.9** /10 Based on 1,205 responses **6.3** /10 Based on 67 responses Sales Analytics **8.6** /10 Based on 23 responses Not enough data Sales Coaching **8.6** /10 Based on 6 responses Not enough data User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 31.1% Mid-Market(51-1000 emp.) 39.5% Enterprise(\> 1000 emp.) 29.5% Small-Business(50 or fewer emp.) 31.1% Mid-Market(51-1000 emp.) 39.5% Enterprise(\> 1000 emp.) 29.5% Small-Business(50 or fewer emp.) 26.7% Mid-Market(51-1000 emp.) 56.0% Enterprise(\> 1000 emp.) 17.3% Small-Business(50 or fewer emp.) 26.7% Mid-Market(51-1000 emp.) 56.0% Enterprise(\> 1000 emp.) 17.3% **Reviewers' Industry** [![Dynamics 365 Sales](https://images.g2crowd.com/uploads/product/hd_favicon/4f78b7a6cf55be3072d0203c78e0e657/dynamics-365-sales.png "Dynamics 365 Sales")](https://www.g2.com/products/dynamics-365-sales/reviews) Dynamics 365 Sales Information Technology and Services 12.7% Computer Software 8.3% Marketing and Advertising 3.9% Retail 3.9% Financial Services 3.9% Other 67.3% [![Infor CRM](https://images.g2crowd.com/uploads/product/hd_favicon/d419cdb745cc1505df31af3c55d434c6/infor-crm.svg "Infor CRM")](https://www.g2.com/products/infor-crm/reviews) Infor CRM Computer Software 16.2% Information Technology and Services 10.8% Marketing and Advertising 5.4% Telecommunications 4.1% Financial Services 4.1% Other 59.5% Alternatives **Dynamics 365 Sales Alternatives** ![Salesforce Sales Cloud](https://images.g2crowd.com/uploads/product/hd_favicon/826ce87155a61f72d3dfd92c5283eed8/agentforce-sales-formerly-salesforce-sales-cloud.svg "Salesforce Sales Cloud") [ Salesforce Sales Cloud ](/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) ![ActiveCampaign](https://images.g2crowd.com/uploads/product/hd_favicon/be9e1369027bd58113f937595c7fbdf0/activecampaign.svg "ActiveCampaign") [ ActiveCampaign ](/products/activecampaign/reviews) ![HubSpot Sales Hub](https://images.g2crowd.com/uploads/product/hd_favicon/4197737e447f044e17be1a5ebb4ba193/hubspot-sales-hub.svg "HubSpot Sales Hub") [ HubSpot Sales Hub ](/products/hubspot-sales-hub/reviews) ![Pipedrive](https://images.g2crowd.com/uploads/product/hd_favicon/4012f2359ca0b1f88b2455f83adaa4ef/pipedrive.svg "Pipedrive") [ Pipedrive ](/products/pipedrive/reviews) **Infor CRM Alternatives** ![Salesforce Sales Cloud](https://images.g2crowd.com/uploads/product/hd_favicon/826ce87155a61f72d3dfd92c5283eed8/agentforce-sales-formerly-salesforce-sales-cloud.svg "Salesforce Sales Cloud") [ Salesforce Sales Cloud ](/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) ![HubSpot Sales Hub](https://images.g2crowd.com/uploads/product/hd_favicon/4197737e447f044e17be1a5ebb4ba193/hubspot-sales-hub.svg "HubSpot Sales Hub") [ HubSpot Sales Hub ](/products/hubspot-sales-hub/reviews) ![Zoho CRM](https://images.g2crowd.com/uploads/product/hd_favicon/27ab543b51f7ec2623c5b2613dcf73e2/zoho-crm.svg "Zoho CRM") [ Zoho ](/products/zoho-crm/reviews) ![Nimble CRM](https://images.g2crowd.com/uploads/product/hd_favicon/1487565546/nimble.svg "Nimble CRM") [ Nimble ](/products/nimble/reviews) ## Microsoft Dynamics 365 Sales vs Infor CRM FAQs Generated using AI Last updated: August 14, 2026 ### What is the difference between Microsoft Dynamics 365 Sales vs Infor Customer Relationship...? Microsoft Dynamics 365 Sales stands out for its higher reviewer satisfaction, broader feature set, and deeper Microsoft ecosystem integration compared to Infor Customer Relationship Management. | [Microsoft Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) | [Infor Customer Relationship...](https://www.g2.com/products/infor-customer-relationship-management-crm/reviews) | | --- | --- | | 3.8/5 (1623 reviews) | 3.3/5 (82 reviews) | | Mid-Market | Mid-Market | | 7.2 | 5.6 | | 7.5 | 6.3 | | Integration with Microsoft 365 and automation | Centralized customer management | ### How do the pricing models of Microsoft Dynamics 365 Sales and Infor Customer Relationship... compare? Microsoft Dynamics 365 Sales is rated higher for value, with reviewers expressing greater satisfaction with its pricing compared to Infor Customer Relationship Management. - **Microsoft Dynamics 365 Sales:** Reviewers note that while the platform can be expensive, its integration with Microsoft 365 and automation features justify the investment for many organizations. - **Infor Customer Relationship Management:** Recent reviews highlight its flexible licensing and lower total cost of ownership, but also mention concerns about complexity and additional costs for customizations and support. ### What are the best alternatives to Microsoft Dynamics 365 Sales and Infor Customer Relationship...? The best alternatives to Microsoft Dynamics 365 Sales and Infor Customer Relationship Management are Agentforce Sales, ActiveCampaign, and HubSpot Sales Hub. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [Microsoft Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) | 3.8/5 (1623 reviews) | Mid-Market | Reviewers note value in Microsoft ecosystem integration | Integration with Microsoft 365 and automation | | [Infor Customer Relationship...](https://www.g2.com/products/infor-customer-relationship-management-crm/reviews) | 3.3/5 (82 reviews) | Mid-Market | Flexible licensing, but complexity and extra costs noted | Centralized customer management | | [Agentforce Sales](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) | 4.4/5 (25876 reviews) | Mid-Market | — | Comprehensive CRM capabilities | | [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) | 4.4/5 (14780 reviews) | Small-Business | — | Marketing automation and ease of use | | [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) | 4.4/5 (13909 reviews) | Small-Business | — | User-friendly interface and robust integrations | ### Which CRM features should I prioritize when comparing Microsoft Dynamics 365 Sales and Infor Customer Relationship...? Buyers should prioritize integration capabilities, automation, ease of use, reporting, and customization when comparing Microsoft Dynamics 365 Sales and Infor Customer Relationship Management. - **Integration:** Microsoft Dynamics 365 Sales has 11 all-time mentions for integrations, with specific praise for Microsoft Teams and Power BI integration; Infor Customer Relationship Management is noted for integration with ERP and Outlook, but with fewer mentions. - **Automation:** Microsoft Dynamics 365 Sales has 8 all-time mentions for automation features, while Infor Customer Relationship Management is cited for automating routine tasks in recent reviews. - **Ease of Use:** Microsoft Dynamics 365 Sales scores 7.5, with 21 all-time mentions for ease of use; Infor Customer Relationship Management scores 6.6, with fewer mentions. - **Reporting:** Reporting is a frequently discussed feature for both products, with reviewers noting robust analytics in Microsoft Dynamics 365 Sales and slower, less modern reporting in Infor Customer Relationship Management. - **Customization:** Microsoft Dynamics 365 Sales has 9 all-time mentions for customization, while Infor Customer Relationship Management is described as customizable but sometimes complex. ### What are the pros and cons of Microsoft Dynamics 365 Sales vs Infor Customer Relationship...? Microsoft Dynamics 365 Sales is strongest in integration and automation, while Infor Customer Relationship Management is noted for centralized customer management. - **Microsoft Dynamics 365 Sales strengths:** Integration with Microsoft 365 (11 all-time mentions), automation (8 mentions), ease of use (21 mentions), lead management (11 mentions), and customizable dashboards (9 mentions). - **Microsoft Dynamics 365 Sales trade-offs:** Learning curve (13 mentions), complexity (8 mentions), not intuitive (7 mentions), and higher cost (6 mentions). - **Infor Customer Relationship Management strengths:** Centralized customer management, easy navigation, and user-friendly interface (each with recent reviewer support). - **Infor Customer Relationship Management trade-offs:** Missing features, slow loading, and dated interface (each with recent reviewer support). ### Is Microsoft Dynamics 365 Sales or Infor Customer Relationship... better for small businesses? Microsoft Dynamics 365 Sales is a better fit for small businesses, supported by higher ease-of-use and setup scores and more positive small-business sentiment. - **Microsoft Dynamics 365 Sales:** Mid-Market is the largest segment, but recent reviews highlight ease of use, intuitive setup, and strong support for small-business workflows. - **Infor Customer Relationship Management:** Also Mid-Market, but reviewers note complexity, slower performance, and higher cost as challenges for small businesses. ### Which CRM platform has better integrations? Microsoft Dynamics 365 Sales is favored for integrations, with more reviewer-cited integrations and higher mention counts. - **Microsoft Dynamics 365 Sales:** Integrations with Microsoft Teams (3 all-time mentions) and Microsoft Power BI (1 all-time mention) are highlighted, with 11 all-time mentions for integrations overall. - **Infor Customer Relationship Management:** Reviewers mention integration with ERP and Outlook, but with fewer recent mentions and no all-time counts above the publish floor. ### How do Microsoft Dynamics 365 Sales and Infor Customer Relationship... compare on customer support? Microsoft Dynamics 365 Sales scores materially higher on Quality of Support, with a 7.5 versus 6.3 for Infor Customer Relationship Management. - **Microsoft Dynamics 365 Sales:** Reviewers frequently cite responsive customer service, helpful demos, and strong support experiences. - **Infor Customer Relationship Management:** Support is described as generally reliable, but reviewers note slower response times and occasional challenges with complex issues. ### Which is easier to implement, Microsoft Dynamics 365 Sales or Infor Customer Relationship...? Microsoft Dynamics 365 Sales is easier to implement, with a 7.2 Ease of Setup score compared to 5.6 for Infor Customer Relationship Management. - **Microsoft Dynamics 365 Sales:** Reviewers highlight intuitive setup, guided onboarding, and straightforward migration from other tools. - **Infor Customer Relationship Management:** Reviewers mention higher complexity, more steps required for setup, and challenges with customizations and integrations. ### Which product has better Reporting? Microsoft Dynamics 365 Sales is stronger on Reporting, with more frequent reviewer mentions and higher satisfaction scores. - **Microsoft Dynamics 365 Sales:** Reporting is frequently cited in reviews, with advanced dashboards and analytics powered by Power BI, and a Meets Requirements score of 8.1. - **Infor Customer Relationship Management:** Reviewers note reporting capabilities but mention slower performance and less modern features, with a Meets Requirements score of 6.7. ## Dynamics 365 Sales vs Infor CRM When assessing the two solutions, reviewers found Dynamics 365 Sales easier to use, set up, and administer. Reviewers also preferred doing business with Dynamics 365 Sales overall. - Reviewers felt that Dynamics 365 Sales meets the needs of their business better than Infor CRM. - When comparing quality of ongoing product support, reviewers felt that Dynamics 365 Sales is the preferred option. - For feature updates and roadmaps, our reviewers preferred the direction of Dynamics 365 Sales over Infor CRM.