# Dynamics 365 Sales vs HighLevel Comparison
---
## AI Generated Summary
- **G2 reviewers report** that HighLevel excels in providing an all-in-one platform for digital marketing, making it easier for users to manage email campaigns, automations, and client communication. Users appreciate having everything in one place, which streamlines their workflow significantly.
- **Users say** that Dynamics 365 Sales stands out for its integration within the Microsoft ecosystem, allowing teams to work smarter. Reviewers highlight its ability to unify customer data, which is incredibly valuable for enhancing sales processes and improving client relationships.
- **According to verified reviews** , HighLevel's support team receives high praise for their responsiveness and ability to simplify complex features. Users mention that support staff take the time to break down processes into manageable steps, which is particularly helpful for those new to the platform.
- **Reviewers mention** that while Dynamics 365 Sales offers a user-friendly experience, some users find it challenging to configure for specific workflows. However, many appreciate the intuitive onboarding process, which helps ease the initial setup.
- **G2 reviewers highlight** that HighLevel, despite its complexity, provides powerful marketing tools that can take time to master. Some users note that it can be overwhelming at first, but once they get accustomed to the platform, it becomes a valuable asset for managing marketing efforts.
- **Users report** that Dynamics 365 Sales is beneficial for sales growth, with features like AI integration that enhance productivity. Many find it to be a reliable tool for managing sales activities, although they wish for more robust customization options to better fit their unique needs.



| | Dynamics 365 Sales | HighLevel | 
|---|---|---|
| **Star Rating** | 3.8 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 1,618 | 638 | 
| **Largest Market Segment** | Mid-Market (39.4% of reviews) | Small-Business (94.7% of reviews) | 
| **Entry Level Price** | $210/month per user | $97.00 Per Month | 

---
## Top Pros & Cons

### Dynamics 365 Sales

Pros:
- Ease of Use (18 reviews)
- Integrations (11 reviews)

Cons:
- Learning Curve (12 reviews)
- Complexity (7 reviews)

### HighLevel

Pros:
- Features (155 reviews)
- Helpful (138 reviews)

Cons:
- Learning Curve (140 reviews)
- Missing Features (91 reviews)

---
## Ratings Comparison
| Rating | Dynamics 365 Sales | HighLevel | 
|---|---|---|
  | **Meets Requirements** | 8.1 (1291 reviews) | 8.7 (219 reviews) | 
  | **Ease of Use** | 7.4 (1297 reviews) | 7.8 (557 reviews) | 
  | **Ease of Setup** | 7.2 (417 reviews) | 7.4 (346 reviews) | 
  | **Ease of Admin** | 7.6 (385 reviews) | 8.0 (162 reviews) | 
  | **Quality of Support** | 7.5 (1132 reviews) | 8.1 (213 reviews) | 
  | **Has the product been a good partner in doing business?** | 7.8 (380 reviews) | 8.6 (156 reviews) | 
  | **Product Direction (% positive)** | 6.3 (1268 reviews) | 9.0 (213 reviews) | 

---
## Pricing

### Dynamics 365 Sales

#### Entry-Level Pricing

Plan: Dynamics 365 Plan

Price: $210 /month per user

Description: Get full use of all applications in one comprehensive, cost-efficient option.


[Browse all 3 editions](https://www.g2.com/products/dynamics-365-sales/pricing)

#### Free Trial

No

### HighLevel

#### Entry-Level Pricing

Plan: Starter

Price: $97.00 Per Month

Description: All the tools you need to grow your businesses online with unlimited Users, unlimited Contacts, and a suite of AI tools!

Key Features:
- CRM
- Email & SMS Marketing
- Funnel & Website Builders

[Browse all 2 editions](https://www.g2.com/products/highlevel/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Sales** | 7.9/10 | 1201 |
| **HighLevel** | 8.4/10 | 177 |

#### Sales Force Automation

| Feature | Dynamics 365 Sales | HighLevel | 
|---|---|---|
| **Contact & Account Management** | 8.1 (965 reviews) ✓ Verified | 8.8 (116 reviews) | 
| **Partner Relationship Mgmt. (PRM)** | 7.9 (679 reviews) ✓ Verified | Feature Not Available | 
| **Opportunity & Pipeline Mgmt.** | 7.9 (905 reviews) ✓ Verified | 9.1 (118 reviews) | 
| **Task / Activity Management** | 7.8 (971 reviews) ✓ Verified | 8.4 (111 reviews) | 
| **Territory & Quota Management** | 7.6 (736 reviews) ✓ Verified | 7.5 (83 reviews) | 
| **Desktop Integration** | 7.9 (869 reviews) ✓ Verified | 8.8 (98 reviews) | 
| **Product & Price List Management** | 7.6 (730 reviews) ✓ Verified | 8.3 (84 reviews) | 
| **Quote & Order Management** | 7.8 (721 reviews) ✓ Verified | 7.9 (81 reviews) | 
| **Customer Contract Management** | 8.0 (768 reviews) ✓ Verified | 8.1 (88 reviews) | 

#### Marketing Automation

| Feature | Dynamics 365 Sales | HighLevel | 
|---|---|---|
| **Email Marketing** | 7.6 (754 reviews) ✓ Verified | 9.0 (119 reviews) | 
| **Campaign Management** | 7.5 (732 reviews) ✓ Verified | 9.1 (109 reviews) | 
| **Lead Management** | 7.8 (822 reviews) ✓ Verified | 9.1 (115 reviews) | 
| **Marketing ROI Analytics** | 7.6 (642 reviews) ✓ Verified | 8.3 (99 reviews) | 

#### Customer Support

| Feature | Dynamics 365 Sales | HighLevel | 
|---|---|---|
| **Case Management** | 8.0 (708 reviews) ✓ Verified | 8.0 (93 reviews) | 
| **Customer Support Portal** | 7.8 (672 reviews) ✓ Verified | Feature Not Available | 
| **Knowledge Base** | 7.9 (694 reviews) ✓ Verified | Feature Not Available | 
| **Call Center Features** | 7.7 (603 reviews) ✓ Verified | 8.1 (98 reviews) | 
| **Support Analytics** | 7.9 (630 reviews) ✓ Verified | 8.2 (92 reviews) | 

#### Reporting & Analytics

| Feature | Dynamics 365 Sales | HighLevel | 
|---|---|---|
| **Reporting** | 7.9 (896 reviews) ✓ Verified | 8.4 (97 reviews) | 
| **Dashboards** | 7.9 (946 reviews) ✓ Verified | 8.3 (107 reviews) | 
| **Forecasting** | 7.7 (783 reviews) ✓ Verified | Feature Not Available | 

#### Mobile & Social

| Feature | Dynamics 365 Sales | HighLevel | 
|---|---|---|
| **Social Collaboration Features** | 7.5 (556 reviews) ✓ Verified | 8.0 (88 reviews) | 
| **Social Network Integration** | 7.6 (550 reviews) ✓ Verified | 8.3 (103 reviews) | 
| **Mobile User Support** | 7.4 (620 reviews) ✓ Verified | 7.7 (89 reviews) | 

#### Platform

| Feature | Dynamics 365 Sales | HighLevel | 
|---|---|---|
| **Customization** | 8.1 (293 reviews) ✓ Verified | 8.5 (110 reviews) | 
| **Workflow Capability** | 8.1 (308 reviews) ✓ Verified | 9.0 (109 reviews) | 
| **User, Role, and Access Management** | 8.2 (302 reviews) ✓ Verified | 8.6 (99 reviews) | 
| **Internationalization** | 7.9 (227 reviews) ✓ Verified | 8.1 (85 reviews) | 
| **Sandbox / Test Environments** | 7.9 (249 reviews) ✓ Verified | Feature Not Available | 
| **Document & Content Mgmt.** | 7.8 (276 reviews) ✓ Verified | 8.3 (82 reviews) | 
| **Performance and Reliability** | 7.7 (292 reviews) ✓ Verified | 8.4 (102 reviews) | 
| **Output Document Generation** | 7.8 (254 reviews) ✓ Verified | 7.8 (82 reviews) | 

#### Integration

| Feature | Dynamics 365 Sales | HighLevel | 
|---|---|---|
| **Data Import & Export Tools** | 7.9 (297 reviews) ✓ Verified | 8.5 (86 reviews) | 
| **Integration APIs** | 7.8 (234 reviews) ✓ Verified | 8.3 (91 reviews) | 
| **Breadth of Partner Applications** | 7.6 (239 reviews) ✓ Verified | 8.1 (77 reviews) | 

#### Generative AI

| Feature | Dynamics 365 Sales | HighLevel | 
|---|---|---|
| **AI Text Generation** | 8.1 (18 reviews) | 8.5 (64 reviews) | 

#### Agentic AI - CRM

| Feature | Dynamics 365 Sales | HighLevel | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (5 reviews) | 7.8 (24 reviews) | 
| **Multi-step Planning** | 6.7 (5 reviews) | 8.5 (21 reviews) | 
| **Cross-system Integration** | 7.7 (8 reviews) | 8.9 (23 reviews) | 
| **Adaptive Learning** | 9.0 (5 reviews) | 8.3 (20 reviews) | 
| **Natural Language Interaction** | 8.3 (5 reviews) | 8.4 (23 reviews) | 
| **Proactive Assistance** | 8.7 (5 reviews) | 8.4 (20 reviews) | 
| **Decision Making** | 8.3 (5 reviews) | 8.3 (20 reviews) | 

### Marketing Automation

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Sales** | N/A | N/A |
| **HighLevel** | 8.5/10 | 124 |

#### Email Marketing

| Feature | Dynamics 365 Sales | HighLevel | 
|---|---|---|
| **Building and Personalizing Emails** | Not enough data | 8.9 (93 reviews) | 
| **Sending Outbound Emails** | Not enough data | 8.7 (89 reviews) | 
| **Manage Email Deliverability** | Not enough data | 8.4 (86 reviews) | 
| **Automated Email Responses** | Not enough data | 8.8 (92 reviews) | 

#### Online Marketing

| Feature | Dynamics 365 Sales | HighLevel | 
|---|---|---|
| **Landing Pages and Forms** | Not enough data | 8.8 (96 reviews) | 
| **Dynamic Content** | Not enough data | 8.7 (80 reviews) | 
| **A/B Testing** | Not enough data | 8.6 (81 reviews) | 
| **Mobile Optimized** | Not enough data | 8.2 (88 reviews) | 
| **Search Tracking and Optimization** | Not enough data | Feature Not Available | 

#### Lead Management

| Feature | Dynamics 365 Sales | HighLevel | 
|---|---|---|
| **Marketing Lead Database** | Not enough data | 8.8 (79 reviews) | 
| **Data Quality Management** | Not enough data | 8.5 (70 reviews) | 
| **Segmentation** | Not enough data | 8.8 (76 reviews) | 
| **Lead Scoring and Grading** | Not enough data | 8.3 (75 reviews) | 
| **Lead Nurturing** | Not enough data | 8.8 (85 reviews) | 
| **Online Behavior Tracking** | Not enough data | 8.1 (76 reviews) | 
| **Automated Alerts and Tasks** | Not enough data | 8.8 (78 reviews) | 
| **CRM Lead Integration** | Not enough data | 9.1 (83 reviews) | 

#### Campaign Management

| Feature | Dynamics 365 Sales | HighLevel | 
|---|---|---|
| **Program Management** | Not enough data | Feature Not Available | 
| **Event / Webinar Marketing** | Not enough data | 8.5 (77 reviews) | 
| **Calendaring** | Not enough data | 8.8 (91 reviews) | 
| **Budgeting** | Not enough data | Feature Not Available | 

#### Social

| Feature | Dynamics 365 Sales | HighLevel | 
|---|---|---|
| **Social Listening** | Not enough data | Feature Not Available | 
| **Social Sharing** | Not enough data | Feature Not Available | 
| **Social Campaigns** | Not enough data | 8.6 (78 reviews) | 
| **Social Media Engagement** | Not enough data | Feature Not Available | 
| **Social Media Advertising** | Not enough data | 8.6 (80 reviews) | 

#### Reporting & Analytics

| Feature | Dynamics 365 Sales | HighLevel | 
|---|---|---|
| **Basic Reporting** | Not enough data | 8.8 (88 reviews) | 
| **Web Analytics** | Not enough data | 8.5 (80 reviews) | 
| **ROI Analytics** | Not enough data | 8.4 (79 reviews) | 
| **Revenue Analytics** | Not enough data | 8.3 (77 reviews) | 
| **SEO / Keyword Analytics** | Not enough data | Feature Not Available | 

#### Platform

| Feature | Dynamics 365 Sales | HighLevel | 
|---|---|---|
| **Customization ** | Not enough data | 8.6 (82 reviews) | 
| **Workflow Capability** | Not enough data | 8.8 (84 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.7 (82 reviews) | 
| **Internationalization** | Not enough data | 8.0 (62 reviews) | 
| **Sandbox / Test Environments** | Not enough data | Feature Not Available | 
| **Performance and Reliability** | Not enough data | 8.4 (76 reviews) | 
| **Output Document Generation** | Not enough data | Feature Not Available | 

#### Agentic AI - Marketing Automation

| Feature | Dynamics 365 Sales | HighLevel | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.1 (14 reviews) | 
| **Multi-step Planning** | Not enough data | 8.2 (13 reviews) | 
| **Cross-system Integration** | Not enough data | 8.2 (13 reviews) | 
| **Adaptive Learning** | Not enough data | 7.6 (12 reviews) | 
| **Proactive Assistance** | Not enough data | 7.9 (12 reviews) | 
| **Decision Making** | Not enough data | 8.1 (12 reviews) | 

#### Integration

| Feature | Dynamics 365 Sales | HighLevel | 
|---|---|---|
| **Data Import & Export Tools** | Not enough data | 8.4 (76 reviews) | 
| **Integration APIs** | Not enough data | 8.2 (76 reviews) | 
| **Breadth of Partner Applications** | Not enough data | 8.3 (71 reviews) | 

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Sales** | N/A | N/A |
| **HighLevel** | 8.3/10 | 11 |

#### Messenger

| Feature | Dynamics 365 Sales | HighLevel | 
|---|---|---|
| **Sequencing** | Not enough data | 9.2 (6 reviews) | 
| **AI** | Not enough data | 8.1 (9 reviews) | 
| **Live Chat** | Not enough data | 8.5 (8 reviews) | 
| **Customization Interface** | Not enough data | 7.6 (7 reviews) | 

#### Channels

| Feature | Dynamics 365 Sales | HighLevel | 
|---|---|---|
| **Social Media** | Not enough data | 9.6 (8 reviews) | 
| **Website** | Not enough data | 9.6 (8 reviews) | 
| **Text Message (SMS)** | Not enough data | 9.6 (8 reviews) | 
| **Voice Assistants** | Not enough data | 7.7 (8 reviews) | 
| **Other** | Not enough data | 7.2 (6 reviews) | 

#### Customers

| Feature | Dynamics 365 Sales | HighLevel | 
|---|---|---|
| **Targeting** | Not enough data | 9.0 (7 reviews) | 
| **Profiles** | Not enough data | 9.2 (8 reviews) | 
| **Analytics** | Not enough data | 9.2 (8 reviews) | 
| **Lead Gathering** | Not enough data | 9.4 (8 reviews) | 
| **Sales Conversion** | Not enough data | 8.8 (8 reviews) | 

#### Agentic AI - Conversational Marketing

| Feature | Dynamics 365 Sales | HighLevel | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.3 (5 reviews) | 
| **Multi-step Planning** | Not enough data | 6.3 (5 reviews) | 
| **Cross-system Integration** | Not enough data | 7.0 (5 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | 6.3 (5 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### SMS Marketing

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Sales** | N/A | N/A |
| **HighLevel** | 8.5/10 | 76 |

#### Text Messaging

| Feature | Dynamics 365 Sales | HighLevel | 
|---|---|---|
| **Bulk SMS** | Not enough data | 9.1 (62 reviews) | 
| **Two-Way Text Messaging** | Not enough data | 9.4 (62 reviews) | 
| **Text Scheduler** | Not enough data | 9.2 (59 reviews) | 
| **Automatic Replies** | Not enough data | 9.2 (62 reviews) | 
| **Automatic URL Shortening** | Not enough data | Feature Not Available | 
| **MMS Marketing** | Not enough data | 8.7 (55 reviews) | 
| **Personalization** | Not enough data | 8.8 (58 reviews) | 
| **Transactional SMS** | Not enough data | 8.7 (59 reviews) | 

#### SMS Platform

| Feature | Dynamics 365 Sales | HighLevel | 
|---|---|---|
| **Reporting** | Not enough data | 8.8 (57 reviews) | 
| **Automation** | Not enough data | 9.1 (64 reviews) | 
| **White Label** | Not enough data | 9.1 (62 reviews) | 
| **Text-to-Landline** | Not enough data | 7.1 (47 reviews) | 
| **Short Codes** | Not enough data | 8.1 (46 reviews) | 
| **API Integration** | Not enough data | 8.6 (56 reviews) | 

#### Agentic AI - SMS Marketing

| Feature | Dynamics 365 Sales | HighLevel | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.4 (9 reviews) | 
| **Multi-step Planning** | Not enough data | 8.3 (9 reviews) | 
| **Cross-system Integration** | Not enough data | 8.7 (9 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.0 (9 reviews) | 
| **Proactive Assistance** | Not enough data | 7.7 (8 reviews) | 
| **Decision Making** | Not enough data | 8.1 (8 reviews) | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Sales** | N/A | N/A |
| **HighLevel** | 8.2/10 | 15 |

#### Channels

| Feature | Dynamics 365 Sales | HighLevel | 
|---|---|---|
| **Multi-Channel Coverage** | Not enough data | 8.5 (12 reviews) | 
| **Open Listening** | Not enough data | 7.7 (10 reviews) | 
| **Physical Media** | Not enough data | 7.4 (9 reviews) | 

#### Design

| Feature | Dynamics 365 Sales | HighLevel | 
|---|---|---|
| **Communications Strategy Development** | Not enough data | 8.3 (9 reviews) | 
| **Create Content** | Not enough data | 7.9 (12 reviews) | 
| **Personalization** | Not enough data | 9.0 (10 reviews) | 
| **Inbound Identification** | Not enough data | 8.0 (9 reviews) | 
| **Regulatory Compliance** | Not enough data | 9.3 (9 reviews) | 

#### Generative AI

| Feature | Dynamics 365 Sales | HighLevel | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.2 (10 reviews) | 
| **AI Text Summarization** | Not enough data | 8.1 (9 reviews) | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Sales** | N/A | N/A |
| **HighLevel** | 8.4/10 | 6 |

#### Productivity Tools

| Feature | Dynamics 365 Sales | HighLevel | 
|---|---|---|
| **Notes** | Not enough data | Not enough data | 
| **Internal Discussion** | Not enough data | Not enough data | 
| **Assignments and Tasks** | Not enough data | 8.0 (5 reviews) | 
| **Workflows** | Not enough data | 8.9 (6 reviews) | 
| **Templates** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | 8.0 (5 reviews) | 
| **Tagging System** | Not enough data | 8.3 (6 reviews) | 

#### Analytics

| Feature | Dynamics 365 Sales | HighLevel | 
|---|---|---|
| **Trends** | Not enough data | 8.3 (5 reviews) | 
| **Performance Tracking** | Not enough data | 8.7 (5 reviews) | 
| **Email Tracking** | Not enough data | 8.7 (5 reviews) | 

#### Agentic AI - Shared Inbox

| Feature | Dynamics 365 Sales | HighLevel | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Sales** | N/A | N/A |
| **HighLevel** | 8.8/10 | 10 |

#### Responses

| Feature | Dynamics 365 Sales | HighLevel | 
|---|---|---|
| **Personalization** | Not enough data | 9.2 (8 reviews) | 
| **Route To Human** | Not enough data | 9.4 (9 reviews) | 
| **Natural Language Understanding (NLU)** | Not enough data | 7.5 (8 reviews) | 

#### Automation - AI Agents

| Feature | Dynamics 365 Sales | HighLevel | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | 8.9 (9 reviews) | 
| **Customer Interaction Automation** | Not enough data | 9.2 (8 reviews) | 
| **Lead Generation** | Not enough data | 9.2 (8 reviews) | 
| **Document Processing** | Not enough data | 8.5 (8 reviews) | 
| **Feedback Collection** | Not enough data | 9.2 (8 reviews) | 

#### Platform

| Feature | Dynamics 365 Sales | HighLevel | 
|---|---|---|
| **Conversation Editor** | Not enough data | 8.8 (8 reviews) | 
| **Integration** | Not enough data | 9.2 (8 reviews) | 
| **Human-In-The-Loop** | Not enough data | 9.2 (8 reviews) | 

#### Autonomy -  AI Agents

| Feature | Dynamics 365 Sales | HighLevel | 
|---|---|---|
| **Independent Decision Making** | Not enough data | 8.1 (8 reviews) | 
| **Adaptive Responses** | Not enough data | 8.8 (8 reviews) | 
| **Task Execution** | Not enough data | 8.3 (8 reviews) | 
| **Problem Solving** | Not enough data | 8.3 (8 reviews) | 

#### Generative AI

| Feature | Dynamics 365 Sales | HighLevel | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.5 (8 reviews) | 
| **AI Text Summarization** | Not enough data | 8.5 (8 reviews) | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Sales** | N/A | N/A |
| **HighLevel** | 8.9/10 | 9 |

#### Responses

| Feature | Dynamics 365 Sales | HighLevel | 
|---|---|---|
| **Customization** | Not enough data | 9.5 (7 reviews) | 
| **Control** | Not enough data | 7.3 (5 reviews) | 
| **Route To Human** | Not enough data | 9.5 (7 reviews) | 
| **Menu bars** | Not enough data | 9.5 (7 reviews) | 
| **Drip sequences** | Not enough data | 9.5 (7 reviews) | 

#### Platform

| Feature | Dynamics 365 Sales | HighLevel | 
|---|---|---|
| **Live chat** | Not enough data | 8.6 (7 reviews) | 
| **Integrations** | Not enough data | 9.3 (7 reviews) | 
| **Branding** | Not enough data | 8.6 (7 reviews) | 
| **Analytics** | Not enough data | 8.6 (7 reviews) | 
| **A/B testing** | Not enough data | 8.3 (7 reviews) | 
| **Role-based access** | Not enough data | 9.5 (7 reviews) | 
| **Collection of information** | Not enough data | 9.5 (7 reviews) | 

#### Generative AI

| Feature | Dynamics 365 Sales | HighLevel | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.8 (8 reviews) | 
| **AI Text Summarization** | Not enough data | 8.6 (7 reviews) | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Sales** | N/A | N/A |
| **HighLevel** | 9.6/10 | 9 |

#### Conversational Platform

| Feature | Dynamics 365 Sales | HighLevel | 
|---|---|---|
| **Personalization** | Not enough data | 9.7 (6 reviews) | 
| **Omnichannel** | Not enough data | 9.7 (6 reviews) | 
| **Contextual Engagement** | Not enough data | 8.6 (7 reviews) | 
| **Proactive Engagement** | Not enough data | 9.7 (6 reviews) | 

#### Support Automation

| Feature | Dynamics 365 Sales | HighLevel | 
|---|---|---|
| **Intelligent Routing** | Not enough data | 9.7 (6 reviews) | 
| **Seamless Escalation** | Not enough data | 9.7 (6 reviews) | 
| **Transcripts** | Not enough data | 9.7 (6 reviews) | 
| **Self-Serve Support** | Not enough data | 9.7 (6 reviews) | 

#### Generative AI

| Feature | Dynamics 365 Sales | HighLevel | 
|---|---|---|
| **AI Text Generation** | Not enough data | 9.7 (6 reviews) | 
| **AI Text Summarization** | Not enough data | 9.8 (7 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Sales** | N/A | N/A |
| **HighLevel** | 8.5/10 | 13 |

#### Generative AI

| Feature | Dynamics 365 Sales | HighLevel | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.6 (6 reviews) | 
| **AI Text Summarization** | Not enough data | 8.9 (6 reviews) | 
| **AI Text-to-Speech** | Not enough data | 8.8 (7 reviews) | 

#### Communication

| Feature | Dynamics 365 Sales | HighLevel | 
|---|---|---|
| **Pop-up Chat** | Not enough data | 9.4 (8 reviews) | 
| **Notifications** | Not enough data | 7.9 (7 reviews) | 
| **Targeted Emails** | Not enough data | 9.8 (7 reviews) | 
| **In-App Messaging** | Not enough data | 9.5 (7 reviews) | 
| **Co-Browsing** | Not enough data | 7.2 (6 reviews) | 

####  Internal Use

| Feature | Dynamics 365 Sales | HighLevel | 
|---|---|---|
| **Customization ** | Not enough data | 8.3 (9 reviews) | 
| **Conversation Archiving** | Not enough data | 7.2 (6 reviews) | 
| **Lead Development** | Not enough data | 7.6 (7 reviews) | 
| **Knowledge Base** | Not enough data | 9.3 (7 reviews) | 
| **Team Inbox ** | Not enough data | 7.3 (5 reviews) | 
| **Customer Profiles** | Not enough data | 9.4 (8 reviews) | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Sales** | N/A | N/A |
| **HighLevel** | N/A | N/A |

#### Platform Basics - VoIP Providers

| Feature | Dynamics 365 Sales | HighLevel | 
|---|---|---|
| **PBX systems, VoIP Softphone** | Not enough data | Not enough data | 
| **Call Management** | Not enough data | Not enough data | 
| **Network monitoring** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Virtual PBX** | Not enough data | Not enough data | 
| **SIP trunking services** | Not enough data | Not enough data | 

#### Basic Communication

| Feature | Dynamics 365 Sales | HighLevel | 
|---|---|---|
| **Phone Calls** | Not enough data | Not enough data | 
| **Video Calls** | Not enough data | Not enough data | 
| **Instant Messaging** | Not enough data | Not enough data | 
| **Screen Sharing** | Not enough data | Not enough data | 
| **Conference Calls** | Not enough data | Not enough data | 
| **Desk-to-Desk Calls** | Not enough data | Not enough data | 

#### Agentic AI - VoIP Providers

| Feature | Dynamics 365 Sales | HighLevel | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Access

| Feature | Dynamics 365 Sales | HighLevel | 
|---|---|---|
| **Software Pairing** | Not enough data | Not enough data | 
| **Browser Extension** | Not enough data | Not enough data | 
| **Individual Download** | Not enough data | Not enough data | 

#### Advanced Features

| Feature | Dynamics 365 Sales | HighLevel | 
|---|---|---|
| **Hold Music** | Not enough data | Not enough data | 
| **Automated Attendants** | Not enough data | Not enough data | 
| **VOiP Number** | Not enough data | Not enough data | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Sales** | 8.5/10 | 22 |
| **HighLevel** | N/A | N/A |

#### Agentic AI - Sales Analytics

| Feature | Dynamics 365 Sales | HighLevel | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Data Sourcing

| Feature | Dynamics 365 Sales | HighLevel | 
|---|---|---|
| **Data Sourcing** | 8.7 (21 reviews) | Not enough data | 
| **Exporting & Sharing Data** | 8.5 (21 reviews) | Not enough data | 
| **Multi-Device Data Visualization** | 8.4 (20 reviews) | Not enough data | 
| **Interactive Dashboards** | 8.1 (21 reviews) | Not enough data | 
| **Data Segmentation** | 8.7 (20 reviews) | Not enough data | 

#### Predictive Analytics

| Feature | Dynamics 365 Sales | HighLevel | 
|---|---|---|
| **Lead Scoring** | 8.7 (20 reviews) | Not enough data | 
| **Opportunity Scoring** | 8.6 (19 reviews) | Not enough data | 
| **Risk Analysis** | 8.3 (19 reviews) | Not enough data | 
| **Live Forecasting** | 8.3 (19 reviews) | Not enough data | 

#### Sales Management

| Feature | Dynamics 365 Sales | HighLevel | 
|---|---|---|
| **Live Pipeline Management** | 8.8 (20 reviews) | Not enough data | 
| **Sales Gamification** | 8.7 (19 reviews) | Not enough data | 
| **Account-Based Analytics** | 8.5 (20 reviews) | Not enough data | 
| **Activity Tracking** | 8.7 (20 reviews) | Not enough data | 

### Sales Coaching

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Sales** | 8.6/10 | 6 |
| **HighLevel** | N/A | N/A |

#### Agentic AI - Sales Coaching

| Feature | Dynamics 365 Sales | HighLevel | 
|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Training

| Feature | Dynamics 365 Sales | HighLevel | 
|---|---|---|
| **Knowledge Base** | 8.9 (6 reviews) | Not enough data | 
| **Coaching Materials** | 8.6 (6 reviews) | Not enough data | 
| **Playbook Creation** | 7.5 (6 reviews) | Not enough data | 
| **Video Record** | 8.6 (6 reviews) | Not enough data | 

#### Feedback

| Feature | Dynamics 365 Sales | HighLevel | 
|---|---|---|
| **Review** | 8.9 (6 reviews) | Not enough data | 
| **Scorecard** | 8.9 (6 reviews) | Not enough data | 
| **Coaching Card** | 8.6 (6 reviews) | Not enough data | 
| **Leaderboard** | 9.2 (6 reviews) | Not enough data | 
| **Real-Time Updates** | 8.6 (6 reviews) | Not enough data | 
| **Notifications** | 8.6 (6 reviews) | Not enough data | 
| **Competition** | 8.6 (6 reviews) | Not enough data | 

#### Generative AI

| Feature | Dynamics 365 Sales | HighLevel | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### Online Reputation Management

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Sales** | N/A | N/A |
| **HighLevel** | 8.4/10 | 50 |

#### Consumer Intelligence

| Feature | Dynamics 365 Sales | HighLevel | 
|---|---|---|
| **Customer Feedback** | Not enough data | Feature Not Available | 
| **Competitive Intelligence** | Not enough data | Feature Not Available | 
| **Sentiment Analysis** | Not enough data | Feature Not Available | 

#### Reporting

| Feature | Dynamics 365 Sales | HighLevel | 
|---|---|---|
| **Revenue Reporting** | Not enough data | 8.4 (38 reviews) | 
| **Corporate Reporting** | Not enough data | 7.6 (37 reviews) | 
| **Dashboard** | Not enough data | 8.6 (43 reviews) | 

#### Media Monitoring

| Feature | Dynamics 365 Sales | HighLevel | 
|---|---|---|
| **Social Networks Monitoring** | Not enough data | Feature Not Available | 
| **Social Media Management** | Not enough data | 8.5 (47 reviews) | 
| **Digital Media Monitoring** | Not enough data | Feature Not Available | 

#### In-House Management

| Feature | Dynamics 365 Sales | HighLevel | 
|---|---|---|
| **Employee Performance** | Not enough data | 8.1 (39 reviews) | 
| **Team Workflow** | Not enough data | 8.6 (40 reviews) | 

#### Generative AI

| Feature | Dynamics 365 Sales | HighLevel | 
|---|---|---|
| **AI Text Generation** | Not enough data | 9.1 (30 reviews) | 

#### Agentic AI - Online Reputation Management

| Feature | Dynamics 365 Sales | HighLevel | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Website Builder

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Sales** | N/A | N/A |
| **HighLevel** | 8.8/10 | 63 |

#### Customizations

| Feature | Dynamics 365 Sales | HighLevel | 
|---|---|---|
| **Templates** | Not enough data | 8.8 (52 reviews) | 
| **Drag and Drop** | Not enough data | 9.3 (52 reviews) | 
| **HTML Input** | Not enough data | 8.8 (43 reviews) | 
| **Domain Name** | Not enough data | 9.1 (47 reviews) | 

#### Growth

| Feature | Dynamics 365 Sales | HighLevel | 
|---|---|---|
| **SEO** | Not enough data | Feature Not Available | 
| **Site Analytics** | Not enough data | 8.5 (48 reviews) | 
| **Marketing Tools** | Not enough data | 9.5 (47 reviews) | 
| **E-Commerce** | Not enough data | 8.0 (49 reviews) | 
| **Hosting** | Not enough data | 8.3 (46 reviews) | 

#### Content

| Feature | Dynamics 365 Sales | HighLevel | 
|---|---|---|
| **Email Integrations** | Not enough data | 9.1 (50 reviews) | 
| **Content Management** | Not enough data | 8.8 (48 reviews) | 
| **Permissions** | Not enough data | 8.9 (46 reviews) | 
| **WordPress Tool** | Not enough data | 8.5 (39 reviews) | 

#### Support

| Feature | Dynamics 365 Sales | HighLevel | 
|---|---|---|
| **Customer Support** | Not enough data | 8.3 (48 reviews) | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Sales** | N/A | N/A |
| **HighLevel** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Dynamics 365 Sales | HighLevel | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [CRM Software](https://www.g2.com/categories/crm)

**Unique to Dynamics 365 Sales (2):** [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching)

**Unique to HighLevel (12):** [Marketing Automation Software](https://www.g2.com/categories/marketing-automation), [SMS Marketing Software](https://www.g2.com/categories/sms-marketing), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Chatbots Software](https://www.g2.com/categories/chatbots), [Website Builder Software](https://www.g2.com/categories/website-builder), [Live Chat Software](https://www.g2.com/categories/live-chat), [Conversational Support Software](https://www.g2.com/categories/conversational-support)


---
## Reviewer Demographics

### By Company Size

| Segment | Dynamics 365 Sales | HighLevel | 
|---|---|---|
| **Small-Business** | 31.0% | 94.7% | 
| **Mid-Market** | 39.4% | 4.3% | 
| **Enterprise** | 29.6% | 1.0% | 

### By Industry

#### Dynamics 365 Sales

- **Information Technology and Services:** 12.6%
- **Computer Software:** 8.4%
- **Retail:** 3.9%
- **Marketing and Advertising:** 3.9%
- **Financial Services:** 3.9%
- **Accounting:** 2.8%
- **Education Management:** 2.3%
- **Non-Profit Organization Management:** 2.3%
- **Insurance:** 2.3%
- **Real Estate:** 2.3%
- **Other:** 55.2%

#### HighLevel

- **Marketing and Advertising:** 43.3%
- **Consulting:** 9.7%
- **Real Estate:** 4.9%
- **Health, Wellness and Fitness:** 4.4%
- **Professional Training & Coaching:** 4.3%
- **Information Technology and Services:** 2.9%
- **Computer Software:** 2.7%
- **Construction:** 2.0%
- **Financial Services:** 1.9%
- **E-Learning:** 1.7%
- **Other:** 22.0%

---
## Alternatives

### Alternatives to Dynamics 365 Sales

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25793 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14688 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13806 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3045 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2928 reviews)
- [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1427 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1233 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1157 reviews)
- [SAP Sales Cloud](https://www.g2.com/products/sap-sap-sales-cloud/reviews) — 4.2/5 stars (998 reviews)
- [Pipeline CRM](https://www.g2.com/products/pipeline-crm/reviews) — 4.3/5 stars (952 reviews)

### Alternatives to HighLevel

- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4059 reviews)
- [Vendasta AI Platform](https://www.g2.com/products/vendasta-ai-platform/reviews) — 4.5/5 stars (525 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14688 reviews)
- [Ontraport](https://www.g2.com/products/ontraport/reviews) — 4.5/5 stars (224 reviews)
- [Close](https://www.g2.com/products/close/reviews) — 4.7/5 stars (2039 reviews)
- [Thryv](https://www.g2.com/products/thryv/reviews) — 4.2/5 stars (1995 reviews)
- [Klaviyo](https://www.g2.com/products/klaviyo/reviews) — 4.6/5 stars (1351 reviews)
- [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) — 4.4/5 stars (14753 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13806 reviews)
- [Brevo Marketing Platform](https://www.g2.com/products/brevo-marketing-platform/reviews) — 4.5/5 stars (2563 reviews)

---
## Top Discussions

### Dynamics 365 Sales

- Title: [how can i creat a new feild for the contact?](https://www.g2.com/discussions/how-can-i-creat-a-new-feild-for-the-contact) — 3 comments, 1 upvote
  > **Top comment:** "you must have the "System customizer" and/or "System Administrator" role, If you do you can Click on the "Form Editor" when you have a contact open, you will..."
- Title: [What is Microsoft Dynamics CRM competitive advantage?](https://www.g2.com/discussions/what-is-microsoft-dynamics-crm-competitive-advantage) — 3 comments, 1 upvote
  > **Top comment:** "Dynamics CRM has the advantage of being a part of Microsoft. Some see that as a pro, others a con. Nonetheless, it is a full featured CRM just like several..."
- Title: [I'm new to Dynamics 365 Sales and struggling to set up and customize the sales pipeline. Can someone guide me through this process?](https://www.g2.com/discussions/i-m-new-to-dynamics-365-sales-and-struggling-to-set-up-and-customize-the-sales-pipeline-can-someone-guide-me-through-this-process) — 2 comments
  > **Top comment:** "To set up and customize your sales pipeline in Dynamics 365 Sales:

Define Sales Stages: Go to Settings > Sales > Sales Process to set stages like "Lead,"..."
- Title: [What is Dynamics 365 Sales used for?](https://www.g2.com/discussions/what-is-dynamics-365-sales-used-for) — 1 comment
  > **Top comment:** " Lead management: Capturing and nurturing leads, assigning them to sales representatives, and tracking their progress through the sales funnel.
 ..."
- Title: [What Dynamics 365 application can be used for point of sales?](https://www.g2.com/discussions/what-dynamics-365-application-can-be-used-for-point-of-sales) — 1 comment
  > **Top comment:** "1. In-store and Online Sales.
2.Inventory Management.
3.Customer Engagement.
4.Omnichannel Capabilities.
5.Payment Processing.
6.Reporting and Analytics."

### HighLevel

- Title: [How are other agencies working around HighLevel’s limits for bigger or more custom clients?](https://www.g2.com/discussions/how-are-other-agencies-working-around-highlevel-s-limits-for-bigger-or-more-custom-clients) — 2 comments
  > **Top comment:** "<p><span style="color: rgb(0, 0, 0);">Try automating pipeline stage movement in HighLevel. You can set workflows to move deals automatically (like from..."
- Title: [What is high level app?](https://www.g2.com/discussions/what-is-high-level-app) — 2 comments
  > **Top comment:** "HighLevel as several mobile app options. You can contract with HighLevel to have them build your own branded app or you can use their Grey Labeled app called..."
- Title: [Has pricing and “hidden” add‑ons changed how you package HighLevel to your own clients?](https://www.g2.com/discussions/has-pricing-and-hidden-add-ons-changed-how-you-package-highlevel-to-your-own-clients) — 1 comment
  > **Top comment:** "<p><span style="color: rgb(0, 0, 0);">For better CRM organization, use automated tags in HighLevel workflows instead of manual tagging. Define clear tag..."
- Title: [What tips do you have for keeping email and SMS healthy when the tech side feels fragile?](https://www.g2.com/discussions/what-tips-do-you-have-for-keeping-email-and-sms-healthy-when-the-tech-side-feels-fragile) — 1 comment, 1 upvote
  > **Top comment:** "<p><span style="color: rgb(0, 0, 0);">You might want to explore HighLevel's conditional logic in workflows. This lets workflows make decisions based on lead..."
- Title: [How are you handling HighLevel’s steep learning curve without losing days of billable time?](https://www.g2.com/discussions/how-are-you-handling-highlevel-s-steep-learning-curve-without-losing-days-of-billable-time) — 1 comment
  > **Top comment:** "<p><span style="color: rgb(0, 0, 0);">Have you tried using HighLevel's workflow automation for lead follow-up? You can set up automated sequences that send..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/dynamics-365-sales-vs-highlevel)