Compare Dynamics 365 Sales and Gong 
Featured Products
At a Glance
Market Segments
Mid-Market (39.3% of reviews)
Mid-Market (69.4% of reviews)
Entry-Level Pricing
$210/month per user
No pricing available
Dynamics 365 Sales
Star Rating
(1,611)3.8 out of 5
Market Segments
Mid-Market (39.3% of reviews)
Pros & Cons
Entry-Level Pricing
$210/month per user
Browse all 3 pricing plansGong
Star Rating
(6,521)4.7 out of 5
Market Segments
Mid-Market (69.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about GongSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Gong excels in user-friendliness, with many users highlighting its seamless integration with existing systems through the Gong Everywhere extension. This ease of use is a significant advantage for teams looking to streamline their sales processes.
- Users say that Dynamics 365 Sales offers excellent customization options, which can be a strong point for organizations needing tailored solutions. Reviewers appreciate its robust environment, providing a sense of security while tracking leads and enhancing sales performance.
- According to verified reviews, Gong's AI features, particularly in call recording and note-taking, are praised for their effectiveness. Users find it easy to search for keywords and gain insights from sales calls, making it a powerful tool for understanding customer interactions.
- Reviewers mention that Dynamics 365 Sales has faced challenges with configuration, which can hinder its ability to meet specific workflow needs. Some users have noted difficulties in setup, which may impact the overall user experience for new adopters.
- G2 reviewers highlight Gong's strong support quality, with many users expressing satisfaction with the assistance they receive. This level of support can be crucial for teams that rely on timely help to maximize their use of the software.
- Users report that while Dynamics 365 Sales is effective for tracking leads, it sometimes struggles with follow-up automation, which can lead to missed opportunities. In contrast, Gong's automation features are noted for their efficiency, helping users stay on top of their sales activities.
Pricing
Entry-Level Pricing
Dynamics 365 Sales
Dynamics 365 Plan
$210
/month per user
Get full use of all applications in one comprehensive, cost-efficient option.
Gong
No pricing availableFree Trial
Dynamics 365 Sales
No trial information availableGong
No trial information availableRatings
Meets Requirements
8.1
1,285
9.4
4,974
Ease of Use
7.4
1,291
9.3
5,031
Ease of Setup
7.2
411
9.1
1,252
Ease of Admin
7.6
383
9.1
773
Quality of Support
7.5
1,126
9.2
3,533
Has the product been a good partner in doing business?
7.8
378
9.3
775
Product Direction (% positive)
6.3
1,266
9.0
4,652
Features by Category
Sales Force Automation
8.1
964
|
Verified
Not enough data
7.9
679
|
Verified
Not enough data
7.9
903
|
Verified
Not enough data
7.8
970
|
Verified
Not enough data
7.6
735
|
Verified
Not enough data
7.9
866
|
Verified
Not enough data
7.6
729
|
Verified
Not enough data
7.8
719
|
Verified
Not enough data
8.0
768
|
Verified
Not enough data
Marketing Automation
7.6
754
|
Verified
Not enough data
7.5
732
|
Verified
Not enough data
7.8
820
|
Verified
Not enough data
7.6
642
|
Verified
Not enough data
Customer Support
8.0
708
|
Verified
Not enough data
7.8
672
|
Verified
Not enough data
7.9
694
|
Verified
Not enough data
7.7
603
|
Verified
Not enough data
7.9
630
|
Verified
Not enough data
Reporting & Analytics
7.9
896
|
Verified
Not enough data
7.9
945
|
Verified
Not enough data
7.7
783
|
Verified
Not enough data
Mobile & Social
7.5
556
|
Verified
Not enough data
7.6
550
|
Verified
Not enough data
7.4
620
|
Verified
Not enough data
Platform
8.1
293
|
Verified
Not enough data
8.1
307
|
Verified
Not enough data
8.2
301
|
Verified
Not enough data
7.9
227
|
Verified
Not enough data
7.9
249
|
Verified
Not enough data
7.8
275
|
Verified
Not enough data
7.7
291
|
Verified
Not enough data
7.8
254
|
Verified
Not enough data
Integration
7.9
297
|
Verified
Not enough data
7.8
232
|
Verified
Not enough data
7.6
238
|
Verified
Not enough data
Generative AI
8.1
18
Not enough data
Agentic AI - CRM
8.0
5
Not enough data
6.7
5
Not enough data
7.4
7
Not enough data
9.0
5
Not enough data
8.3
5
Not enough data
8.7
5
Not enough data
8.3
5
Not enough data
Lead Facilitation
Not enough data
7.1
349
Not enough data
7.3
343
Not enough data
7.5
347
Not enough data
7.6
346
Organization
Not enough data
8.3
351
Not enough data
8.3
347
Not enough data
8.3
347
Performance Analysis
Not enough data
8.5
349
Not enough data
8.6
353
Sales Analysis
Not enough data
7.8
333
Not enough data
7.9
339
Generative AI
Not enough data
8.6
288
Not enough data
8.9
295
Agentic AI - AI Sales Assistant
Not enough data
8.1
54
Not enough data
7.9
53
Not enough data
8.2
54
Not enough data
8.3
53
Not enough data
8.2
53
Not enough data
8.2
53
Not enough data
8.1
53
Integrated Workflows
Not enough data
7.8
103
Not enough data
7.9
106
Not enough data
8.3
104
Not enough data
7.3
99
Not enough data
8.4
104
Not enough data
8.4
102
Not enough data
8.5
98
Repeatability and Reportability
Not enough data
8.2
99
Not enough data
8.0
99
Not enough data
7.9
98
Not enough data
8.4
104
Not enough data
7.3
97
AI and Automation
Not enough data
7.8
90
Not enough data
7.7
88
Not enough data
7.4
87
Not enough data
7.6
87
Not enough data
8.0
87
Generative AI
Not enough data
8.2
92
Agentic AI - Sales Engagement
Not enough data
8.1
49
Not enough data
8.0
48
Not enough data
8.2
49
Not enough data
8.2
47
Not enough data
8.1
49
Not enough data
8.0
47
Not enough data
8.2
47
Call Analytics
Not enough data
9.6
2772
|
Verified
Not enough data
8.8
2474
|
Verified
Not enough data
9.1
2682
|
Verified
Not enough data
8.3
1794
|
Verified
Artificial Intelligence - Conversation Intelligence
Not enough data
8.6
1872
|
Verified
Not enough data
8.3
2528
|
Verified
Not enough data
Not enough data
Generative AI
Not enough data
8.8
691
Agentic AI - Conversation Intelligence
Not enough data
8.0
135
Not enough data
8.0
134
Not enough data
8.1
136
Not enough data
8.0
135
Not enough data
8.2
136
Not enough data
8.1
135
Not enough data
7.9
134
Revenue Sourcing and Forecasting
Not enough data
Feature Not Available
Not enough data
8.6
378
Not enough data
8.6
408
Not enough data
8.2
348
Not enough data
8.4
356
Not enough data
8.0
250
Not enough data
8.1
246
CRM Data Enrichment
Not enough data
9.0
402
Not enough data
8.8
390
Not enough data
9.1
424
Not enough data
Feature Not Available
Not enough data
8.6
254
Account Management
Not enough data
8.1
325
Not enough data
8.2
340
Not enough data
8.3
350
Not enough data
8.6
371
Not enough data
8.5
260
Not enough data
8.1
241
Agentic AI - Revenue Operations & Intelligence (RO&I)
Not enough data
7.7
41
Not enough data
8.0
42
Not enough data
7.7
40
Not enough data
7.4
38
Not enough data
7.5
40
Agentic AI - Sales Analytics
Not enough data
8.3
55
Not enough data
8.5
55
Not enough data
8.4
57
Not enough data
8.6
58
Not enough data
8.3
57
Data Sourcing
8.7
21
8.5
745
8.5
21
8.7
789
8.4
20
8.5
716
8.1
21
8.9
804
8.7
20
8.6
727
Predictive Analytics
8.7
20
8.1
722
8.6
19
8.4
751
8.3
19
8.2
738
8.3
19
8.3
724
Sales Management
8.8
20
8.6
761
8.7
19
8.2
722
8.5
20
8.7
759
8.7
20
9.0
826
Agentic AI - Sales Coaching
Not enough data
8.1
61
Not enough data
8.5
61
Not enough data
8.3
62
Not enough data
8.3
59
Training
8.9
6
9.0
1966
|
Verified
8.6
6
9.0
2179
|
Verified
7.5
6
8.6
1528
|
Verified
8.6
6
9.2
2217
|
Verified
Feedback
8.9
6
9.3
2371
|
Verified
8.9
6
9.0
1853
|
Verified
8.6
6
9.0
1895
|
Verified
9.2
6
8.8
1605
|
Verified
8.6
6
8.9
1791
|
Verified
8.6
6
8.9
1879
|
Verified
8.6
6
Feature Not Available
Generative AI
Not enough data
8.9
388
Agentic AI - Revenue AI Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Revenue AI Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dynamics 365 Sales and Gong are categorized as Sales Analytics and Sales Coaching
Unique Categories
Dynamics 365 Sales is categorized as CRM
Gong is categorized as Revenue AI Platforms, Revenue Operations & Intelligence (RO&I), Conversation Intelligence, Sales Engagement, and AI Sales Assistant
Reviews
Reviewers' Company Size
Dynamics 365 Sales
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Gong
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
12.6%
Computer Software
8.4%
Retail
4.0%
Marketing and Advertising
4.0%
Financial Services
3.8%
Other
67.3%
Computer Software
37.6%
Information Technology and Services
16.8%
Marketing and Advertising
9.0%
Internet
5.1%
Financial Services
3.2%
Other
28.3%
Alternatives
Discussions
What is Microsoft Dynamics CRM competitive advantage?
3 Comments
HC
Microsoft Dynamics CRM can help differentiate your business from competitors who’ve implemented but not “adopted” other products. Dynamics CRM functionality...Read more
how can i creat a new feild for the contact?
3 Comments
LV
you must have the "System customizer" and/or "System Administrator" role, If you do you can Click on the "Form Editor" when you have a contact open, you will...Read more
What is gong software?
6 Comments
RT
Gong software is a software that records and analyzes sales calls. This allows the sales person to focus on the call and then analyze the data later. This...Read more
What is the email address to send the invite to for a last minute call to be recorded? And is there a way to send the invite via email, not through the gong site?
4 Comments
ES
assistant@gong.io worked for me!Read more
How do i make Gong automatic for all my calls ?
3 Comments
JS
You can control this in configuration settings. You should not have to log into Gong for it to record. Read more
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