Compare Dynamics 365 Sales and Gong
At a Glance
Market Segments
Mid-Market (39.4% of reviews)
Mid-Market (69.4% of reviews)
Entry-Level Pricing
$210/month per user
No pricing available
Dynamics 365 Sales
Star Rating
(1,618)3.8 out of 5
Market Segments
Mid-Market (39.4% of reviews)
Pros & Cons
Entry-Level Pricing
$210/month per user
Browse all 3 pricing plans
Gong
Star Rating
(6,608)4.7 out of 5
Market Segments
Mid-Market (69.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Gong
Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Gong excels in user satisfaction, boasting a significantly higher overall score compared to Dynamics 365 Sales. Users appreciate Gong's ability to capture and analyze calls, which helps them improve their communication with prospects and customers, making it a valuable tool in their daily workflow.
- Users say that Dynamics 365 Sales offers a seamless integration within the Microsoft ecosystem, which many find beneficial for unifying customer data and streamlining the sales process. Reviewers highlight its AI-driven insights and automation features as key strengths that help sales teams close deals faster.
- According to verified reviews, Gong's ease of setup is a standout feature, with users noting that the initial implementation was straightforward. This contrasts with some feedback on Dynamics 365 Sales, where users have mentioned challenges in configuration and setup, indicating a steeper learning curve.
- Reviewers mention that Gong provides detailed meeting messages that allow users to understand customer needs better. This feature is particularly praised for its accuracy and context, which enhances the overall sales strategy. In comparison, while Dynamics 365 Sales offers valuable insights, some users feel it lacks the same level of detail in communication tracking.
- Users highlight that Gong's support quality is exceptional, with many praising the responsiveness and helpfulness of the support team. In contrast, while Dynamics 365 Sales has a decent support rating, some users have expressed a desire for more comprehensive assistance, particularly during complex implementations.
- G2 reviewers report that both products have strong capabilities in data visualization, but Gong edges out with its interactive dashboards and real-time updates, which users find crucial for making informed decisions quickly. Dynamics 365 Sales, while competent, is seen as less intuitive in this area, with users noting that its dashboard features could be more user-friendly.
Pricing
Entry-Level Pricing
Dynamics 365 Sales
Dynamics 365 Plan
$210
/month per user
Get full use of all applications in one comprehensive, cost-efficient option.
Gong
No pricing availableFree Trial
Dynamics 365 Sales
No trial information availableGong
No trial information availableRatings
Meets Requirements
8.1
1,291
9.4
5,041
Ease of Use
7.4
1,297
9.3
5,102
Ease of Setup
7.2
417
9.1
1,309
Ease of Admin
7.6
385
9.1
777
Quality of Support
7.5
1,132
9.2
3,580
Has the product been a good partner in doing business?
7.8
380
9.3
779
Product Direction (% positive)
6.3
1,268
9.0
4,711
Features by Category
Sales Force Automation
8.1
965
|
Verified
Not enough data
7.9
679
|
Verified
Not enough data
7.9
905
|
Verified
Not enough data
7.8
971
|
Verified
Not enough data
7.6
736
|
Verified
Not enough data
7.9
869
|
Verified
Not enough data
7.6
730
|
Verified
Not enough data
7.8
721
|
Verified
Not enough data
8.0
768
|
Verified
Not enough data
Marketing Automation
7.6
754
|
Verified
Not enough data
7.5
732
|
Verified
Not enough data
7.8
822
|
Verified
Not enough data
7.6
642
|
Verified
Not enough data
Customer Support
8.0
708
|
Verified
Not enough data
7.8
672
|
Verified
Not enough data
7.9
694
|
Verified
Not enough data
7.7
603
|
Verified
Not enough data
7.9
630
|
Verified
Not enough data
Reporting & Analytics
7.9
896
|
Verified
Not enough data
7.9
946
|
Verified
Not enough data
7.7
783
|
Verified
Not enough data
Mobile & Social
7.5
556
|
Verified
Not enough data
7.6
550
|
Verified
Not enough data
7.4
620
|
Verified
Not enough data
Platform
8.1
293
|
Verified
Not enough data
8.1
308
|
Verified
Not enough data
8.2
302
|
Verified
Not enough data
7.9
227
|
Verified
Not enough data
7.9
249
|
Verified
Not enough data
7.8
276
|
Verified
Not enough data
7.7
292
|
Verified
Not enough data
7.8
254
|
Verified
Not enough data
Integration
7.9
297
|
Verified
Not enough data
7.8
234
|
Verified
Not enough data
7.6
239
|
Verified
Not enough data
Generative AI
8.1
18
Not enough data
Agentic AI - CRM
8.0
5
Not enough data
6.7
5
Not enough data
7.7
8
Not enough data
9.0
5
Not enough data
8.3
5
Not enough data
8.7
5
Not enough data
8.3
5
Not enough data
Lead Facilitation
Not enough data
7.1
346
Not enough data
7.3
340
Not enough data
7.5
345
Not enough data
7.6
344
Organization
Not enough data
8.3
349
Not enough data
8.3
345
Not enough data
8.3
344
Performance Analysis
Not enough data
8.5
346
Not enough data
8.6
351
Sales Analysis
Not enough data
7.7
330
Not enough data
7.9
336
Generative AI
Not enough data
8.6
285
Not enough data
8.9
292
Agentic AI - AI Sales Assistant
Not enough data
8.1
53
Not enough data
7.9
52
Not enough data
8.2
55
Not enough data
8.3
53
Not enough data
8.2
52
Not enough data
8.2
53
Not enough data
8.1
53
Integrated Workflows
Not enough data
7.8
105
Not enough data
8.0
109
Not enough data
8.3
106
Not enough data
7.3
98
Not enough data
8.5
108
Not enough data
8.4
103
Not enough data
8.5
99
Repeatability and Reportability
Not enough data
8.2
100
Not enough data
8.1
102
Not enough data
7.9
99
Not enough data
8.5
112
Not enough data
7.3
97
AI and Automation
Not enough data
7.8
91
Not enough data
7.7
88
Not enough data
7.4
88
Not enough data
7.6
87
Not enough data
8.0
88
Generative AI
Not enough data
8.2
94
Agentic AI - Sales Engagement
Not enough data
8.1
49
Not enough data
8.0
48
Not enough data
8.2
50
Not enough data
8.2
48
Not enough data
8.1
50
Not enough data
8.0
47
Not enough data
8.2
49
Call Analytics
Not enough data
9.6
2792
|
Verified
Not enough data
8.8
2482
|
Verified
Not enough data
9.1
2704
|
Verified
Not enough data
8.3
1794
|
Verified
Artificial Intelligence - Conversation Intelligence
Not enough data
8.6
1871
|
Verified
Not enough data
8.3
2543
|
Verified
Not enough data
9.2
6
Generative AI
Not enough data
8.9
698
Agentic AI - Conversation Intelligence
Not enough data
8.0
134
Not enough data
8.0
134
Not enough data
8.1
144
Not enough data
8.0
135
Not enough data
8.2
136
Not enough data
8.1
135
Not enough data
7.9
134
Revenue Sourcing and Forecasting
Not enough data
Feature Not Available
Not enough data
8.6
377
Not enough data
8.6
407
Not enough data
8.2
347
Not enough data
8.4
355
Not enough data
8.0
249
Not enough data
8.1
245
CRM Data Enrichment
Not enough data
9.0
401
Not enough data
8.8
388
Not enough data
9.1
423
Not enough data
Feature Not Available
Not enough data
8.6
253
Account Management
Not enough data
8.1
324
Not enough data
8.2
339
Not enough data
8.3
349
Not enough data
8.6
370
Not enough data
8.5
259
Not enough data
8.1
240
Agentic AI - Revenue Operations & Intelligence (RO&I)
Not enough data
7.7
40
Not enough data
8.0
41
Not enough data
7.6
39
Not enough data
7.3
37
Not enough data
7.4
39
Agentic AI - Sales Analytics
Not enough data
8.3
56
Not enough data
8.4
56
Not enough data
8.3
58
Not enough data
8.6
59
Not enough data
8.3
58
Data Sourcing
8.7
21
8.5
748
8.5
21
8.7
790
8.4
20
8.5
717
8.1
21
8.9
805
8.7
20
8.6
726
Predictive Analytics
8.7
20
8.1
722
8.6
19
8.4
751
8.3
19
8.2
737
8.3
19
8.3
723
Sales Management
8.8
20
8.6
761
8.7
19
8.2
722
8.5
20
8.7
759
8.7
20
9.0
829
Agentic AI - Sales Coaching
Not enough data
8.1
61
Not enough data
8.5
62
Not enough data
8.3
62
Not enough data
8.3
60
Training
8.9
6
9.0
1967
|
Verified
8.6
6
9.0
2179
|
Verified
7.5
6
8.6
1527
|
Verified
8.6
6
9.2
2217
|
Verified
Feedback
8.9
6
9.3
2372
|
Verified
8.9
6
9.0
1853
|
Verified
8.6
6
9.0
1894
|
Verified
9.2
6
8.8
1604
|
Verified
8.6
6
8.9
1790
|
Verified
8.6
6
8.9
1877
|
Verified
8.6
6
Feature Not Available
Generative AI
Not enough data
8.9
387
Agentic AI - Revenue AI Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.7
10
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Revenue AI Platforms
Not enough data
9.7
25
Not enough data
6.3
5
Not enough data
Not enough data
Not enough data
9.7
18
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.4
15
Not enough data
Not enough data
Not enough data
9.3
17
Categories
Categories
Shared Categories
Dynamics 365 Sales and Gong are categorized as Sales Analytics and Sales Coaching
Unique Categories
Dynamics 365 Sales is categorized as CRM
Gong is categorized as Revenue Operations & Intelligence (RO&I), Conversation Intelligence, Sales Engagement, AI Sales Assistant, and Revenue AI Platforms
Reviews
Reviewers' Company Size
Dynamics 365 Sales
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Gong
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
12.6%
Computer Software
8.4%
Retail
3.9%
Marketing and Advertising
3.9%
Financial Services
3.9%
Other
67.3%
Computer Software
37.5%
Information Technology and Services
16.8%
Marketing and Advertising
9.0%
Internet
5.0%
Financial Services
3.2%
Other
28.5%
Alternatives
Discussions
how can i creat a new feild for the contact?
3 Comments
LV
you must have the "System customizer" and/or "System Administrator" role, If you do you can Click on the "Form Editor" when you have a contact open, you will...Read more
What is Microsoft Dynamics CRM competitive advantage?
3 Comments
BM
Dynamics CRM has the advantage of being a part of Microsoft. Some see that as a pro, others a con. Nonetheless, it is a full featured CRM just like several...Read more
I'm new to Dynamics 365 Sales and struggling to set up and customize the sales pipeline. Can someone guide me through this process?
1 Comment
G2
To set up and customize your sales pipeline in Dynamics 365 Sales:
Define Sales Stages: Go to Settings > Sales > Sales Process to set stages like "Lead,"...Read more
What is gong software?
6 Comments
RT
Gong software is a software that records and analyzes sales calls. This allows the sales person to focus on the call and then analyze the data later. This...Read more
What is the email address to send the invite to for a last minute call to be recorded? And is there a way to send the invite via email, not through the gong site?
4 Comments
PB
Hi Bianca! You can go ahead and send the invitation to assistant@gong.io. I hope that helps!Read more
Do you accept marketing ideas/suggestions? I sent one to Udi and Amit.
3 Comments
CG
Very high ferformerRead more
