Link copied to clipboard

# Dynamics 365 Sales vs Freshsales Comparison - What are their main differences?

Share
[
Export
](/compare/dynamics-365-sales/freshsales/export.csv)

Microsoft Dynamics 365 SalesFreshsales[+ Add Product](#)

Pricing

**Dynamics 365 Sales**

**$210** /month per user · Dynamics 365 Plan

**$115** /month per user · Customer Engagement Plan

**$190** /month per user · Unified Operations Plan

**Freshsales**
Free Trial

**$11.00** Per User Per Month · Growth

**$47.00** Per User Per Month · Pro

**$71.00** Per User Per Month · Enterprise

**Pricing Insights**
from reviews

Perceived Cost

**Dynamics 365 Sales**
$$$$$

**Freshsales**
$$$$$

Average Discount

**Dynamics 365 Sales**
16%6% more

**Freshsales**
10%

Uncover valuable pricing insights from real user feedback to improve your shopping experience.
See it for free

Time to Implement

**Dynamics 365 Sales** 6 months
Based on 100 responses

**Freshsales** 6 months
Based on 100 responses

Return on Investment

**Dynamics 365 Sales** 6 months
Based on 100 responses

**Freshsales** 6 months
Based on 100 responses

 ![Dynamics 365 Sales](https://images.g2crowd.com/uploads/product/hd_favicon/4f78b7a6cf55be3072d0203c78e0e657/dynamics-365-sales.png "Dynamics 365 Sales")

 ![Freshsales](https://images.g2crowd.com/uploads/product/hd_favicon/020ad5e0a844bc41d785abdf657d7623/freshsales.svg "Freshsales")

G2 offers free advice on this comparison.

Chat with an expert

How would you like to receive Software Advice?

 ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg)

FormAnswer questions at your own pace, no call required.

 ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg)

AI AgentChat live and get a recommendation in minutes.

 ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg)

Phone CallTalk it through live with a software advisor.

**Pros & Cons**
from reviews

**Dynamics 365 Sales**

Ease of Use (21)

Integrations (11)

Learning Curve (13)

Complexity (8)

**Freshsales**

Ease of Use (104)

Features (69)

Missing Features (48)

Limited Features (32)

Integrations

**Dynamics 365 Sales**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_92f791c125019514c13f2138425a640b/hubspot-sales-hub.png "Product Avatar Image")

HubSpot Sales Hub

](https://www.g2.com/products/hubspot-sales-hub/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_0e8863a7d0763a54bbe9b93cb7529d6a/microsoft-microsoft-dynamics-365-business-central.jpg "Product Avatar Image")

Microsoft Dynamics 365...

](https://www.g2.com/products/microsoft-microsoft-dynamics-365-business-central/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_033aa224b72b00b72e8860e4e6401efc/microsoft-excel.png "Product Avatar Image")

Microsoft Excel

](https://www.g2.com/products/microsoft-excel/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_69054bc7d40597b06fc3905720ccc914/microsoft-outlook.png "Product Avatar Image")

Outlook

](https://www.g2.com/products/microsoft-outlook/reviews)[
View all
](https://www.g2.com/products/dynamics-365-sales/integrations)

**Freshsales**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_da24ab8969ae1c7989ab7867d0dd2142/aircall.png "Product Avatar Image")

Aircall

](https://www.g2.com/products/aircall/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_69054bc7d40597b06fc3905720ccc914/microsoft-outlook.png "Product Avatar Image")

Outlook

](https://www.g2.com/products/microsoft-outlook/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b8b49f2b6f9cd484b0efa52a4abd8269/microsoft-microsoft-power-bi.png "Product Avatar Image")

Microsoft Power BI

](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f6ee5c9dddbf5c28b136829c8782ed1b/slack.png "Product Avatar Image")

Slack

](https://www.g2.com/products/slack/reviews)[
View all
](https://www.g2.com/products/freshsales/integrations)

Screenshots

**Dynamics 365 Sales**
 ![Dynamics 365 Sales screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/8113/New_Opportunity_form_wPresence.png)

**Freshsales**
 ![Freshsales screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/199379/Contact-scoring.png)

**Ratings**
from reviews

Meets Requirements

**Dynamics 365 Sales**

**8.1** /10

Based on 1,294 responses

**Freshsales**

**8.7** /10

Based on 1,052 responses

Ease of Use

**Dynamics 365 Sales**

**7.4** /10

Based on 1,300 responses

**Freshsales**

**9.0** /10

Based on 1,066 responses

Ease of Setup

**Dynamics 365 Sales**

**7.2** /10

Based on 421 responses

**Freshsales**

**8.7** /10

Based on 572 responses

Ease of Admin

**Dynamics 365 Sales**

**7.6** /10

Based on 386 responses

**Freshsales**

**8.9** /10

Based on 535 responses

Quality of Support

**Dynamics 365 Sales**

**7.5** /10

Based on 1,135 responses

**Freshsales**

**8.8** /10

Based on 1,021 responses

Has the product been a good partner in doing business?

**Dynamics 365 Sales**

**7.8** /10

Based on 381 responses

**Freshsales**

**9.0** /10

Based on 529 responses

Product Direction (% positive)

**Dynamics 365 Sales**

**6.3** /10

Based on 1,268 responses

**Freshsales**

**9.3** /10

Based on 1,044 responses

**Features**
ratings from reviews

CRM

**7.9** /10

Based on 1,205 responses

**8.4** /10

Based on 838 responses

Sales Analytics

**8.6** /10

Based on 23 responses

**8.2** /10

Based on 103 responses

AI Sales Assistant

Not enough data

**8.3** /10

Based on 25 responses

Uncover more feature rated insights from real users to improve your shopping experience.

See it for free

Sales Engagement

Not enough data

**8.5** /10

Based on 276 responses

Online Form Builder

Not enough data

**8.6** /10

Based on 17 responses

Lead Scoring

Not enough data

**8.7** /10

Based on 58 responses

Sales Performance Management

Not enough data

**8.5** /10

Based on 38 responses

Email Tracking

Not enough data

**8.7** /10

Based on 289 responses

Outbound Call Tracking

Not enough data

**9.0** /10

Based on 191 responses

Sales Coaching

**8.6** /10

Based on 6 responses

Not enough data

User Insights

**Reviewers' Company Size**

Small-Business(50 or fewer emp.)
31.1%

Mid-Market(51-1000 emp.)
39.5%

Enterprise(\> 1000 emp.)
29.5%

Small-Business(50 or fewer emp.)
31.1%

Mid-Market(51-1000 emp.)
39.5%

Enterprise(\> 1000 emp.)
29.5%

Small-Business(50 or fewer emp.)
67.6%

Mid-Market(51-1000 emp.)
26.9%

Enterprise(\> 1000 emp.)
5.4%

Small-Business(50 or fewer emp.)
67.6%

Mid-Market(51-1000 emp.)
26.9%

Enterprise(\> 1000 emp.)
5.4%

**Reviewers' Industry**

[![Dynamics 365 Sales](https://images.g2crowd.com/uploads/product/hd_favicon/4f78b7a6cf55be3072d0203c78e0e657/dynamics-365-sales.png "Dynamics 365 Sales")](https://www.g2.com/products/dynamics-365-sales/reviews)
Dynamics 365 Sales

Information Technology and Services
12.7%

Computer Software
8.3%

Marketing and Advertising
3.9%

Retail
3.9%

Financial Services
3.9%

Other
67.3%

[![Freshsales](https://images.g2crowd.com/uploads/product/hd_favicon/020ad5e0a844bc41d785abdf657d7623/freshsales.svg "Freshsales")](https://www.g2.com/products/freshsales/reviews)
Freshsales

Information Technology and Services
16.6%

Computer Software
13.7%

Marketing and Advertising
7.8%

Financial Services
4.2%

Internet
3.6%

Other
54.1%

Alternatives

**Dynamics 365 Sales Alternatives**

 ![Salesforce Sales Cloud](https://images.g2crowd.com/uploads/product/hd_favicon/826ce87155a61f72d3dfd92c5283eed8/agentforce-sales-formerly-salesforce-sales-cloud.svg "Salesforce Sales Cloud")

[
Salesforce Sales Cloud
](/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)

 ![ActiveCampaign](https://images.g2crowd.com/uploads/product/hd_favicon/be9e1369027bd58113f937595c7fbdf0/activecampaign.svg "ActiveCampaign")

[
ActiveCampaign
](/products/activecampaign/reviews)

 ![HubSpot Sales Hub](https://images.g2crowd.com/uploads/product/hd_favicon/4197737e447f044e17be1a5ebb4ba193/hubspot-sales-hub.svg "HubSpot Sales Hub")

[
HubSpot Sales Hub
](/products/hubspot-sales-hub/reviews)

 ![Pipedrive](https://images.g2crowd.com/uploads/product/hd_favicon/4012f2359ca0b1f88b2455f83adaa4ef/pipedrive.svg "Pipedrive")

[
Pipedrive
](/products/pipedrive/reviews)

**Freshsales Alternatives**

 ![EngageBay](https://images.g2crowd.com/uploads/product/hd_favicon/a0b88ff17ce915a35f07f0800b76fd4c/engagebay.svg "EngageBay")

[
EngageBay
](/products/engagebay/reviews)

 ![ActiveCampaign](https://images.g2crowd.com/uploads/product/hd_favicon/be9e1369027bd58113f937595c7fbdf0/activecampaign.svg "ActiveCampaign")

[
ActiveCampaign
](/products/activecampaign/reviews)

 ![HubSpot Sales Hub](https://images.g2crowd.com/uploads/product/hd_favicon/4197737e447f044e17be1a5ebb4ba193/hubspot-sales-hub.svg "HubSpot Sales Hub")

[
HubSpot Sales Hub
](/products/hubspot-sales-hub/reviews)

 ![Zoho CRM](https://images.g2crowd.com/uploads/product/hd_favicon/27ab543b51f7ec2623c5b2613dcf73e2/zoho-crm.svg "Zoho CRM")

[
Zoho
](/products/zoho-crm/reviews)

## Microsoft Dynamics 365 Sales vs Freshsales FAQs

Generated using AI

Last updated: August 14, 2026

### What is the difference between Microsoft Dynamics 365 Sales vs Freshsales?

Freshsales stands out for its higher user satisfaction, easier setup, and stronger support compared to Microsoft Dynamics 365 Sales, which is favored for its deep Microsoft ecosystem integration.

| [Microsoft Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) | [Freshsales](https://www.g2.com/products/freshsales/reviews) |
| --- | --- |
| 3.8/5 (1,623 reviews) | 4.5/5 (1,236 reviews) |
| Mid-Market | Small-Business |
| 7.2 | 8.7 |
| 7.5 | 8.8 |
| Integration with Microsoft 365 | Ease of Use |

### How do the pricing models of Microsoft Dynamics 365 Sales and Freshsales compare?

Freshsales is rated as the stronger value by reviewers, with higher satisfaction on price and cost-related dimensions.

- **Microsoft Dynamics 365 Sales:** Reviewers note that while it offers robust features and deep Microsoft integration, the cost can be a limiting factor, especially for smaller organizations.
- **Freshsales:** Reviewers consistently highlight Freshsales as cost-effective, offering a full suite of features at a lower price point compared to competitors like HubSpot and Salesforce.
- **Switching reasons:** Recent reviews mention switching to Freshsales for its affordability and ease of replacing spreadsheet-based tracking without sacrificing core CRM functionality.

### What are the best alternatives to Microsoft Dynamics 365 Sales and Freshsales?

The top three alternatives to Microsoft Dynamics 365 Sales and Freshsales are Agentforce Sales, ActiveCampaign, and HubSpot Sales Hub.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [Microsoft Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) | 3.8/5 (1,623 reviews) | Mid-Market | Reviewers cite higher cost as a trade-off for advanced features | Integration with Microsoft 365 |
| [Freshsales](https://www.g2.com/products/freshsales/reviews) | 4.5/5 (1,236 reviews) | Small-Business | Consistently praised for affordability and value | Ease of Use |
| [Agentforce Sales](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) | 4.4/5 (25,876 reviews) | Mid-Market | — | Comprehensive CRM capabilities |
| [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) | 4.4/5 (14,780 reviews) | Small-Business | — | Marketing automation |
| [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) | 4.4/5 (13,909 reviews) | Small-Business | — | Ease of use and onboarding |

### Which CRM features should I prioritize when comparing Microsoft Dynamics 365 Sales and Freshsales?

Buyers comparing Microsoft Dynamics 365 Sales and Freshsales should prioritize ease of use, integration capabilities, automation, customization, and reporting.

- **Ease of Use:** Freshsales is cited for ease of use in 103 reviews, while Microsoft Dynamics 365 Sales is mentioned in 21 reviews.
- **Integration Capabilities:** Microsoft Dynamics 365 Sales is noted for integration in 11 reviews, especially with Microsoft 365, while Freshsales is mentioned in 35 reviews for integrations, though reviewers note some limitations.
- **Automation:** Microsoft Dynamics 365 Sales is cited for automation in 8 reviews; Freshsales in 25 reviews, with automation features highlighted as a key benefit.
- **Customization:** Customization is mentioned in 9 reviews for Microsoft Dynamics 365 Sales and 30 reviews for Freshsales, with both products offering strong customization but Freshsales noted for easier setup.
- **Reporting:** Reporting is a focus feature for both products, with reviewers noting Freshsales' reporting as easy to use but less flexible for advanced needs, while Microsoft Dynamics 365 Sales leverages Power BI for advanced analytics.

### What are the pros and cons of Microsoft Dynamics 365 Sales vs Freshsales?

Freshsales' headline strength is ease of use, while Microsoft Dynamics 365 Sales is most valued for its integration with the Microsoft ecosystem.

- **Microsoft Dynamics 365 Sales strengths:** Integration with Microsoft 365 (11 reviews), lead management (11), customization (9), automation (8), and pipeline management (6).
- **Microsoft Dynamics 365 Sales trade-offs:** Learning curve (13), complexity (8), not intuitive (7), higher cost (6), and time-consuming setup (6).
- **Freshsales strengths:** Ease of use (103), helpful features (70), customer support (50), intuitive interface (41), integrations (35), easy setup (32), and automation (25).
- **Freshsales trade-offs:** Missing or limited features (47 and 32), learning curve for advanced features (25), and some limitations in integrations and reporting flexibility.

### Is Microsoft Dynamics 365 Sales or Freshsales better for small businesses?

Freshsales is the better fit for small businesses, with a larger small-business segment and stronger reviewer sentiment for ease of use and setup.

- **Microsoft Dynamics 365 Sales:** Largest segment is Mid-Market; reviewers note its robust features but cite complexity and higher cost as barriers for smaller organizations.
- **Freshsales:** Largest segment is Small-Business; reviewers consistently highlight its intuitive interface, easy setup, and affordability as ideal for small business needs.

### Which CRM platform has better integrations?

Freshsales is favored by reviewers for integrations, with more frequent mentions and broader integration sentiment.

- **Microsoft Dynamics 365 Sales:** Integrates with Microsoft Teams (3 reviews) and Microsoft Power BI (1 review), with 11 all-time mentions for integrations.
- **Freshsales:** Integrations are cited in 35 reviews, with reviewers mentioning integration with other apps and tools, though some note limitations and a desire for more marketplace options.

### How do Microsoft Dynamics 365 Sales and Freshsales compare on customer support?

Freshsales outperforms Microsoft Dynamics 365 Sales on Quality of Support by more than 1.3 points, a material difference.

- **Microsoft Dynamics 365 Sales:** Reviewers describe support as helpful but sometimes slow or requiring technical expertise, with a Quality of Support score of 7.5.
- **Freshsales:** Reviewers consistently praise responsive and effective support, with a Quality of Support score of 8.8 and 50 all-time mentions for customer support.

### Which is easier to implement, Microsoft Dynamics 365 Sales or Freshsales?

Freshsales is easier to implement than Microsoft Dynamics 365 Sales, with a 1.5-point higher Ease of Setup score.

- **Microsoft Dynamics 365 Sales:** Reviewers note a steeper learning curve, complex setup, and the need for technical expertise or external consultants, with an Ease of Setup score of 7.2.
- **Freshsales:** Reviewers highlight fast onboarding, intuitive setup, and step-by-step guidance, with an Ease of Setup score of 8.7 and 32 all-time mentions for easy setup.

### Which product has better Reporting?

Freshsales is favored for Reporting, with higher satisfaction and more reviewer-cited strengths, though both products are frequently used for this feature.

- **Microsoft Dynamics 365 Sales:** Reporting is often managed through Power BI integration; reviewers note advanced analytics but mention a learning curve and the need for technical skills for customization.
- **Freshsales:** Reporting is cited as easy to use and accessible, with reviewers praising built-in analytics and reporting features, though some desire more flexibility for advanced needs.