# Dynamics 365 Sales vs Freshsales Comparison

| | Dynamics 365 Sales | Freshsales | 
|---|---|---|
| **Star Rating** | 3.8 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 1,618 | 1,230 | 
| **Largest Market Segment** | Mid-Market (39.4% of reviews) | Small-Business (67.9% of reviews) | 
| **Entry Level Price** | $210/month per user | Starting at $9.00 1 User Per Month | 

---
## Top Pros & Cons

### Dynamics 365 Sales

Pros:
- Ease of Use (21 reviews)
- Integrations (11 reviews)

Cons:
- Learning Curve (13 reviews)
- Complexity (8 reviews)

### Freshsales

Pros:
- Ease of Use (104 reviews)
- Features (69 reviews)

Cons:
- Missing Features (48 reviews)
- Limited Features (32 reviews)

---
## Ratings Comparison
| Rating | Dynamics 365 Sales | Freshsales | 
|---|---|---|
  | **Meets Requirements** | 8.1 (1291 reviews) | 8.7 (1044 reviews) | 
  | **Ease of Use** | 7.4 (1297 reviews) | 9.0 (1058 reviews) | 
  | **Ease of Setup** | 7.2 (417 reviews) | 8.7 (564 reviews) | 
  | **Ease of Admin** | 7.6 (385 reviews) | 8.9 (535 reviews) | 
  | **Quality of Support** | 7.5 (1132 reviews) | 8.8 (1013 reviews) | 
  | **Has the product been a good partner in doing business?** | 7.8 (380 reviews) | 9.0 (529 reviews) | 
  | **Product Direction (% positive)** | 6.3 (1268 reviews) | 9.3 (1037 reviews) | 

---
## Pricing

### Dynamics 365 Sales

#### Entry-Level Pricing

Plan: Dynamics 365 Plan

Price: $210 /month per user

Description: Get full use of all applications in one comprehensive, cost-efficient option.


[Browse all 3 editions](https://www.g2.com/products/dynamics-365-sales/pricing)

#### Free Trial

No

### Freshsales

#### Entry-Level Pricing

Plan: Growth

Price: Starting at $9.00 1 User Per Month

Description: Tailored for startups and SMBs seeking efficient pipeline management and engagement across channels	

Key Features:
- Web Forms	
- SMS & WhatsApp	
- Basic Workflows

[Browse all 3 editions](https://www.g2.com/products/freshsales/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Sales** | 7.9/10 | 1201 |
| **Freshsales** | 8.4/10 | 826 |

#### Sales Force Automation

| Feature | Dynamics 365 Sales | Freshsales | 
|---|---|---|
| **Contact & Account Management** | 8.1 (965 reviews) ✓ Verified | 8.9 (718 reviews) ✓ Verified | 
| **Partner Relationship Mgmt. (PRM)** | 7.9 (679 reviews) ✓ Verified | 8.3 (416 reviews) | 
| **Opportunity & Pipeline Mgmt.** | 7.9 (905 reviews) ✓ Verified | 8.8 (707 reviews) ✓ Verified | 
| **Task / Activity Management** | 7.8 (971 reviews) ✓ Verified | 8.5 (705 reviews) ✓ Verified | 
| **Territory & Quota Management** | 7.6 (736 reviews) ✓ Verified | 8.3 (506 reviews) ✓ Verified | 
| **Desktop Integration** | 7.9 (869 reviews) ✓ Verified | 8.6 (336 reviews) ✓ Verified | 
| **Product & Price List Management** | 7.6 (730 reviews) ✓ Verified | 8.2 (481 reviews) ✓ Verified | 
| **Quote & Order Management** | 7.8 (721 reviews) ✓ Verified | 8.1 (467 reviews) | 
| **Customer Contract Management** | 8.0 (768 reviews) ✓ Verified | 8.4 (509 reviews) ✓ Verified | 

#### Marketing Automation

| Feature | Dynamics 365 Sales | Freshsales | 
|---|---|---|
| **Email Marketing** | 7.6 (754 reviews) ✓ Verified | 8.5 (548 reviews) | 
| **Campaign Management** | 7.5 (732 reviews) ✓ Verified | 8.5 (521 reviews) | 
| **Lead Management** | 7.8 (822 reviews) ✓ Verified | 8.9 (628 reviews) | 
| **Marketing ROI Analytics** | 7.6 (642 reviews) ✓ Verified | 7.9 (114 reviews) | 

#### Customer Support

| Feature | Dynamics 365 Sales | Freshsales | 
|---|---|---|
| **Case Management** | 8.0 (708 reviews) ✓ Verified | 8.5 (533 reviews) | 
| **Customer Support Portal** | 7.8 (672 reviews) ✓ Verified | 8.6 (541 reviews) | 
| **Knowledge Base** | 7.9 (694 reviews) ✓ Verified | 8.6 (547 reviews) | 
| **Call Center Features** | 7.7 (603 reviews) ✓ Verified | 8.2 (457 reviews) | 
| **Support Analytics** | 7.9 (630 reviews) ✓ Verified | 8.5 (477 reviews) | 

#### Reporting & Analytics

| Feature | Dynamics 365 Sales | Freshsales | 
|---|---|---|
| **Reporting** | 7.9 (896 reviews) ✓ Verified | 8.4 (630 reviews) ✓ Verified | 
| **Dashboards** | 7.9 (946 reviews) ✓ Verified | 8.6 (664 reviews) ✓ Verified | 
| **Forecasting** | 7.7 (783 reviews) ✓ Verified | 8.3 (507 reviews) ✓ Verified | 

#### Mobile & Social

| Feature | Dynamics 365 Sales | Freshsales | 
|---|---|---|
| **Social Collaboration Features** | 7.5 (556 reviews) ✓ Verified | Feature Not Available | 
| **Social Network Integration** | 7.6 (550 reviews) ✓ Verified | 8.2 (207 reviews) ✓ Verified | 
| **Mobile User Support** | 7.4 (620 reviews) ✓ Verified | 8.3 (330 reviews) ✓ Verified | 

#### Platform

| Feature | Dynamics 365 Sales | Freshsales | 
|---|---|---|
| **Customization** | 8.1 (293 reviews) ✓ Verified | 8.4 (404 reviews) ✓ Verified | 
| **Workflow Capability** | 8.1 (308 reviews) ✓ Verified | 8.5 (396 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.2 (302 reviews) ✓ Verified | 8.7 (414 reviews) ✓ Verified | 
| **Internationalization** | 7.9 (227 reviews) ✓ Verified | 8.3 (314 reviews) ✓ Verified | 
| **Sandbox / Test Environments** | 7.9 (249 reviews) ✓ Verified | 7.7 (258 reviews) | 
| **Document & Content Mgmt.** | 7.8 (276 reviews) ✓ Verified | 8.0 (301 reviews) ✓ Verified | 
| **Performance and Reliability** | 7.7 (292 reviews) ✓ Verified | 8.8 (410 reviews) ✓ Verified | 
| **Output Document Generation** | 7.8 (254 reviews) ✓ Verified | 8.0 (285 reviews) ✓ Verified | 

#### Integration

| Feature | Dynamics 365 Sales | Freshsales | 
|---|---|---|
| **Data Import & Export Tools** | 7.9 (297 reviews) ✓ Verified | 8.4 (375 reviews) ✓ Verified | 
| **Integration APIs** | 7.8 (234 reviews) ✓ Verified | 8.3 (333 reviews) ✓ Verified | 
| **Breadth of Partner Applications** | 7.6 (239 reviews) ✓ Verified | 7.9 (297 reviews) ✓ Verified | 

#### Generative AI

| Feature | Dynamics 365 Sales | Freshsales | 
|---|---|---|
| **AI Text Generation** | 8.1 (18 reviews) | 7.6 (85 reviews) | 

#### Agentic AI - CRM

| Feature | Dynamics 365 Sales | Freshsales | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (5 reviews) | Not enough data | 
| **Multi-step Planning** | 6.7 (5 reviews) | Not enough data | 
| **Cross-system Integration** | 7.7 (8 reviews) | Not enough data | 
| **Adaptive Learning** | 9.0 (5 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.3 (5 reviews) | Not enough data | 
| **Proactive Assistance** | 8.7 (5 reviews) | Not enough data | 
| **Decision Making** | 8.3 (5 reviews) | Not enough data | 

### Marketing Automation

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Sales** | N/A | N/A |
| **Freshsales** | N/A | N/A |

#### Email Marketing

| Feature | Dynamics 365 Sales | Freshsales | 
|---|---|---|
| **Building and Personalizing Emails** | Not enough data | 9.3 (12 reviews) | 
| **Sending Outbound Emails** | Not enough data | 9.2 (11 reviews) | 
| **Manage Email Deliverability** | Not enough data | 8.1 (9 reviews) | 
| **Automated Email Responses** | Not enough data | 8.8 (11 reviews) | 

#### Online Marketing

| Feature | Dynamics 365 Sales | Freshsales | 
|---|---|---|
| **Landing Pages and Forms** | Not enough data | 9.0 (8 reviews) | 
| **Dynamic Content** | Not enough data | 8.5 (8 reviews) | 
| **A/B Testing** | Not enough data | 8.1 (12 reviews) | 
| **Mobile Optimized** | Not enough data | 9.4 (9 reviews) | 
| **Search Tracking and Optimization** | Not enough data | Not enough data | 

#### Lead Management

| Feature | Dynamics 365 Sales | Freshsales | 
|---|---|---|
| **Marketing Lead Database** | Not enough data | 8.9 (9 reviews) | 
| **Data Quality Management** | Not enough data | 8.5 (8 reviews) | 
| **Segmentation** | Not enough data | 8.7 (10 reviews) | 
| **Lead Scoring and Grading** | Not enough data | 8.5 (9 reviews) | 
| **Lead Nurturing** | Not enough data | 8.9 (9 reviews) | 
| **Online Behavior Tracking** | Not enough data | 8.9 (11 reviews) | 
| **Automated Alerts and Tasks** | Not enough data | 9.2 (10 reviews) | 
| **CRM Lead Integration** | Not enough data | 8.7 (9 reviews) | 

#### Campaign Management

| Feature | Dynamics 365 Sales | Freshsales | 
|---|---|---|
| **Program Management** | Not enough data | 9.2 (6 reviews) | 
| **Event / Webinar Marketing** | Not enough data | 8.8 (7 reviews) | 
| **Calendaring** | Not enough data | Not enough data | 
| **Budgeting** | Not enough data | Not enough data | 

#### Social

| Feature | Dynamics 365 Sales | Freshsales | 
|---|---|---|
| **Social Listening** | Not enough data | Not enough data | 
| **Social Sharing** | Not enough data | Not enough data | 
| **Social Campaigns** | Not enough data | Not enough data | 
| **Social Media Engagement** | Not enough data | 9.3 (5 reviews) | 
| **Social Media Advertising** | Not enough data | Not enough data | 

#### Reporting & Analytics

| Feature | Dynamics 365 Sales | Freshsales | 
|---|---|---|
| **Basic Reporting** | Not enough data | 8.7 (10 reviews) | 
| **Web Analytics** | Not enough data | 8.5 (11 reviews) | 
| **ROI Analytics** | Not enough data | 8.6 (7 reviews) | 
| **Revenue Analytics** | Not enough data | Not enough data | 
| **SEO / Keyword Analytics** | Not enough data | Not enough data | 

#### Platform

| Feature | Dynamics 365 Sales | Freshsales | 
|---|---|---|
| **Customization ** | Not enough data | 9.0 (5 reviews) | 
| **Workflow Capability** | Not enough data | 8.6 (6 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.3 (6 reviews) | 
| **Internationalization** | Not enough data | 9.3 (5 reviews) | 
| **Sandbox / Test Environments** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | 8.1 (6 reviews) | 
| **Output Document Generation** | Not enough data | Not enough data | 

#### Agentic AI - Marketing Automation

| Feature | Dynamics 365 Sales | Freshsales | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Integration

| Feature | Dynamics 365 Sales | Freshsales | 
|---|---|---|
| **Data Import & Export Tools** | Not enough data | 8.6 (7 reviews) | 
| **Integration APIs** | Not enough data | 8.3 (6 reviews) | 
| **Breadth of Partner Applications** | Not enough data | 9.0 (5 reviews) | 

### Lead Generation

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Sales** | N/A | N/A |
| **Freshsales** | N/A | N/A |

#### Lead Generation

| Feature | Dynamics 365 Sales | Freshsales | 
|---|---|---|
| **Lead Builder** | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | 
| **Marketing Automation Integration** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Data Import & Export Tools** | Not enough data | Not enough data | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Sales** | N/A | N/A |
| **Freshsales** | 8.3/10 | 25 |

#### Lead Facilitation

| Feature | Dynamics 365 Sales | Freshsales | 
|---|---|---|
| **Customer-facing Chatbot** | Not enough data | 8.1 (19 reviews) | 
| **Lead Qualification** | Not enough data | 8.3 (19 reviews) | 
| **Lead Follow-up** | Not enough data | 8.6 (20 reviews) | 
| **Meeting Scheduling ** | Not enough data | 8.7 (18 reviews) | 

#### Organization

| Feature | Dynamics 365 Sales | Freshsales | 
|---|---|---|
| **Opportunity and Pipeline Management ** | Not enough data | 8.6 (20 reviews) | 
| **Data Entry** | Not enough data | 8.9 (19 reviews) | 
| **Integrations / APIs** | Not enough data | 7.9 (19 reviews) | 

#### Performance Analysis

| Feature | Dynamics 365 Sales | Freshsales | 
|---|---|---|
| **Coaching ** | Not enough data | 7.9 (17 reviews) | 
| **Peformance Tracking** | Not enough data | 8.3 (23 reviews) | 

#### Sales Analysis

| Feature | Dynamics 365 Sales | Freshsales | 
|---|---|---|
| **ROI Forecasting ** | Not enough data | 7.8 (20 reviews) | 
| **Sales Forecasting ** | Not enough data | 8.8 (21 reviews) | 

#### Generative AI

| Feature | Dynamics 365 Sales | Freshsales | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.3 (12 reviews) | 
| **AI Text Summarization** | Not enough data | 7.9 (13 reviews) | 

#### Agentic AI - AI Sales Assistant

| Feature | Dynamics 365 Sales | Freshsales | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Sales Engagement

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Sales** | N/A | N/A |
| **Freshsales** | 8.5/10 | 276 |

#### Integrated Workflows

| Feature | Dynamics 365 Sales | Freshsales | 
|---|---|---|
| **Task Management** | Not enough data | 9.0 (236 reviews) ✓ Verified | 
| **Email Tracking/Automation** | Not enough data | 8.9 (244 reviews) ✓ Verified | 
| **Calls and Voice** | Not enough data | 8.4 (182 reviews) ✓ Verified | 
| **Other Outreach Options ** | Not enough data | 8.7 (182 reviews) ✓ Verified | 
| **CRM Integration** | Not enough data | 8.9 (219 reviews) ✓ Verified | 
| **Calendar** | Not enough data | 8.7 (69 reviews) | 
| **Shared Records** | Not enough data | 8.8 (64 reviews) | 

#### Repeatability and Reportability

| Feature | Dynamics 365 Sales | Freshsales | 
|---|---|---|
| **Content Management** | Not enough data | 8.9 (206 reviews) ✓ Verified | 
| **Workflow Management** | Not enough data | 8.9 (222 reviews) ✓ Verified | 
| **Workflow Performance** | Not enough data | 8.9 (220 reviews) ✓ Verified | 
| **Sales Coaching and Insights** | Not enough data | 8.7 (186 reviews) ✓ Verified | 
| **Gamification** | Not enough data | 7.6 (57 reviews) | 

#### AI and Automation

| Feature | Dynamics 365 Sales | Freshsales | 
|---|---|---|
| **Lead Prioritization** | Not enough data | 8.4 (66 reviews) | 
| **Lead Scoring** | Not enough data | 8.2 (69 reviews) | 
| **Best Time of Day Scheduling** | Not enough data | 8.3 (62 reviews) | 
| **Buyer Intelligence** | Not enough data | 7.9 (63 reviews) | 
| **Machine Learning** | Not enough data | 7.7 (59 reviews) | 

#### Generative AI

| Feature | Dynamics 365 Sales | Freshsales | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.2 (28 reviews) | 

#### Agentic AI - Sales Engagement

| Feature | Dynamics 365 Sales | Freshsales | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Online Form Builder

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Sales** | N/A | N/A |
| **Freshsales** | 8.4/10 | 18 |

#### Customization

| Feature | Dynamics 365 Sales | Freshsales | 
|---|---|---|
| **Custom Fields** | Not enough data | 9.1 (17 reviews) | 
| **Conditional Logic** | Not enough data | 8.3 (16 reviews) | 
| **Multi-page Forms** | Not enough data | 8.2 (14 reviews) | 
| **Design** | Not enough data | 8.3 (15 reviews) | 

#### Additional Functionality

| Feature | Dynamics 365 Sales | Freshsales | 
|---|---|---|
| **Embedded Forms** | Not enough data | 8.4 (15 reviews) | 
| **Offline Capability** | Not enough data | 8.2 (12 reviews) | 
| **Notifications** | Not enough data | 8.4 (15 reviews) | 
| **Payments** | Not enough data | 8.5 (11 reviews) | 
| **Mobile Forms** | Not enough data | 8.3 (13 reviews) | 

### Visitor Identification

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Sales** | N/A | N/A |
| **Freshsales** | N/A | N/A |

#### Agentic AI - Visitor Identification

| Feature | Dynamics 365 Sales | Freshsales | 
|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 

### Lead Scoring

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Sales** | N/A | N/A |
| **Freshsales** | 8.7/10 | 58 |

#### Agentic AI - Lead Scoring

| Feature | Dynamics 365 Sales | Freshsales | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Attribution

| Feature | Dynamics 365 Sales | Freshsales | 
|---|---|---|
| **Lead Opportunity** | Not enough data | 8.8 (50 reviews) | 
| **Lead Assignment** | Not enough data | 9.0 (51 reviews) | 
| **Pipeline Acceleration** | Not enough data | 8.6 (50 reviews) | 

#### Discovery

| Feature | Dynamics 365 Sales | Freshsales | 
|---|---|---|
| **Lead Management** | Not enough data | 8.9 (51 reviews) | 
| **Scoring/Ranking** | Not enough data | 8.5 (53 reviews) | 
| **Lead Context** | Not enough data | 8.7 (50 reviews) | 

#### Management

| Feature | Dynamics 365 Sales | Freshsales | 
|---|---|---|
| **Conversion Viability** | Not enough data | 8.7 (49 reviews) | 
| **Workflow** | Not enough data | 9.0 (51 reviews) | 

#### Platform

| Feature | Dynamics 365 Sales | Freshsales | 
|---|---|---|
| **Data Synchronization** | Not enough data | 8.5 (49 reviews) | 
| **Analysis** | Not enough data | 8.7 (51 reviews) | 

### Sales Performance Management

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Sales** | N/A | N/A |
| **Freshsales** | 8.5/10 | 38 |

#### Agentic AI - Sales Performance Management

| Feature | Dynamics 365 Sales | Freshsales | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Incentives

| Feature | Dynamics 365 Sales | Freshsales | 
|---|---|---|
| **Badges** | Not enough data | 8.5 (28 reviews) | 
| **Triggers** | Not enough data | 8.6 (29 reviews) | 
| **Commission Calculator** | Not enough data | 7.9 (28 reviews) | 
| **Leaderboards** | Not enough data | 8.3 (30 reviews) | 

#### Personalization

| Feature | Dynamics 365 Sales | Freshsales | 
|---|---|---|
| **Profiles** | Not enough data | 8.8 (32 reviews) | 
| **Custom Reports** | Not enough data | 8.6 (33 reviews) | 
| **Dashboards** | Not enough data | 8.6 (34 reviews) | 
| **Goal Setting** | Not enough data | 8.4 (31 reviews) | 

#### Administrative

| Feature | Dynamics 365 Sales | Freshsales | 
|---|---|---|
| **Integration** | Not enough data | 8.5 (32 reviews) | 
| **Employee Structure** | Not enough data | 8.4 (29 reviews) | 
| **Behavior Monitoring** | Not enough data | 8.4 (28 reviews) | 

### Email Tracking

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Sales** | N/A | N/A |
| **Freshsales** | 8.7/10 | 290 |

#### Agentic AI - Email Tracking

| Feature | Dynamics 365 Sales | Freshsales | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Analytics

| Feature | Dynamics 365 Sales | Freshsales | 
|---|---|---|
| **Open Rates** | Not enough data | 8.9 (223 reviews) | 
| **Link Activity** | Not enough data | 8.8 (216 reviews) | 
| **Attachment Activity** | Not enough data | 8.2 (50 reviews) | 

#### Customizations

| Feature | Dynamics 365 Sales | Freshsales | 
|---|---|---|
| **Email Platform Integration** | Not enough data | 9.0 (233 reviews) | 
| **Email Scheduling** | Not enough data | 9.2 (238 reviews) | 
| **Notifications** | Not enough data | 8.9 (245 reviews) | 
| **Email Categorization** | Not enough data | 8.6 (219 reviews) | 
| **Templates** | Not enough data | 8.9 (240 reviews) | 

#### Generative AI

| Feature | Dynamics 365 Sales | Freshsales | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.7 (32 reviews) | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Sales** | 8.5/10 | 22 |
| **Freshsales** | 8.2/10 | 103 |

#### Agentic AI - Sales Analytics

| Feature | Dynamics 365 Sales | Freshsales | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Data Sourcing

| Feature | Dynamics 365 Sales | Freshsales | 
|---|---|---|
| **Data Sourcing** | 8.7 (21 reviews) | 8.1 (84 reviews) | 
| **Exporting & Sharing Data** | 8.5 (21 reviews) | 8.4 (84 reviews) | 
| **Multi-Device Data Visualization** | 8.4 (20 reviews) | 8.2 (78 reviews) | 
| **Interactive Dashboards** | 8.1 (21 reviews) | 8.4 (89 reviews) | 
| **Data Segmentation** | 8.7 (20 reviews) | 8.3 (84 reviews) | 

#### Predictive Analytics

| Feature | Dynamics 365 Sales | Freshsales | 
|---|---|---|
| **Lead Scoring** | 8.7 (20 reviews) | 8.1 (85 reviews) | 
| **Opportunity Scoring** | 8.6 (19 reviews) | 8.2 (83 reviews) | 
| **Risk Analysis** | 8.3 (19 reviews) | 8.0 (78 reviews) | 
| **Live Forecasting** | 8.3 (19 reviews) | 7.6 (80 reviews) | 

#### Sales Management

| Feature | Dynamics 365 Sales | Freshsales | 
|---|---|---|
| **Live Pipeline Management** | 8.8 (20 reviews) | 8.4 (89 reviews) | 
| **Sales Gamification** | 8.7 (19 reviews) | 7.8 (79 reviews) | 
| **Account-Based Analytics** | 8.5 (20 reviews) | 8.3 (84 reviews) | 
| **Activity Tracking** | 8.7 (20 reviews) | 8.7 (89 reviews) | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Sales** | N/A | N/A |
| **Freshsales** | 9.0/10 | 191 |

#### Agentic AI - Outbound Call Tracking

| Feature | Dynamics 365 Sales | Freshsales | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Calling

| Feature | Dynamics 365 Sales | Freshsales | 
|---|---|---|
| **Record Calls** | Not enough data | 8.8 (137 reviews) | 
| **Generate Location** | Not enough data | 8.8 (120 reviews) | 
| **Call Types** | Not enough data | 8.7 (130 reviews) | 
| **Click-to-Call** | Not enough data | 9.1 (146 reviews) | 
| **Auto Dialer** | Not enough data | Not enough data | 

#### Contacts

| Feature | Dynamics 365 Sales | Freshsales | 
|---|---|---|
| **Personalization** | Not enough data | 9.0 (151 reviews) | 
| **Information Locater** | Not enough data | 9.0 (137 reviews) | 
| **Record Prospect Data** | Not enough data | 9.0 (143 reviews) | 

#### Insights

| Feature | Dynamics 365 Sales | Freshsales | 
|---|---|---|
| **Notes** | Not enough data | 9.1 (165 reviews) | 
| **Daily Summary** | Not enough data | 9.1 (142 reviews) | 
| **Automated Voicemails** | Not enough data | 8.9 (123 reviews) | 
| **Automated Emails** | Not enough data | 9.0 (145 reviews) | 
| **Sorts Prospects** | Not enough data | 9.0 (141 reviews) | 
| **Automated Note Taking** | Not enough data | Not enough data | 

### Sales Coaching

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Sales** | 8.6/10 | 6 |
| **Freshsales** | N/A | N/A |

#### Agentic AI - Sales Coaching

| Feature | Dynamics 365 Sales | Freshsales | 
|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Training

| Feature | Dynamics 365 Sales | Freshsales | 
|---|---|---|
| **Knowledge Base** | 8.9 (6 reviews) | Not enough data | 
| **Coaching Materials** | 8.6 (6 reviews) | Not enough data | 
| **Playbook Creation** | 7.5 (6 reviews) | Not enough data | 
| **Video Record** | 8.6 (6 reviews) | Not enough data | 

#### Feedback

| Feature | Dynamics 365 Sales | Freshsales | 
|---|---|---|
| **Review** | 8.9 (6 reviews) | Not enough data | 
| **Scorecard** | 8.9 (6 reviews) | Not enough data | 
| **Coaching Card** | 8.6 (6 reviews) | Not enough data | 
| **Leaderboard** | 9.2 (6 reviews) | Not enough data | 
| **Real-Time Updates** | 8.6 (6 reviews) | Not enough data | 
| **Notifications** | 8.6 (6 reviews) | Not enough data | 
| **Competition** | 8.6 (6 reviews) | Not enough data | 

#### Generative AI

| Feature | Dynamics 365 Sales | Freshsales | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [CRM Software](https://www.g2.com/categories/crm), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics)

**Unique to Dynamics 365 Sales (1):** [Sales Coaching Software](https://www.g2.com/categories/sales-coaching)

**Unique to Freshsales (9):** [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Online Form Builder Software](https://www.g2.com/categories/online-form-builder), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Lead Scoring Software](https://www.g2.com/categories/lead-scoring), [Email Tracking Software](https://www.g2.com/categories/email-tracking), [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management), [Visitor Identification Software](https://www.g2.com/categories/visitor-identification), [Marketing Automation Software](https://www.g2.com/categories/marketing-automation)


---
## Reviewer Demographics

### By Company Size

| Segment | Dynamics 365 Sales | Freshsales | 
|---|---|---|
| **Small-Business** | 31.0% | 67.9% | 
| **Mid-Market** | 39.4% | 26.7% | 
| **Enterprise** | 29.6% | 5.4% | 

### By Industry

#### Dynamics 365 Sales

- **Information Technology and Services:** 12.6%
- **Computer Software:** 8.4%
- **Retail:** 3.9%
- **Marketing and Advertising:** 3.9%
- **Financial Services:** 3.9%
- **Accounting:** 2.8%
- **Education Management:** 2.3%
- **Non-Profit Organization Management:** 2.3%
- **Insurance:** 2.3%
- **Real Estate:** 2.3%
- **Other:** 55.2%

#### Freshsales

- **Information Technology and Services:** 16.7%
- **Computer Software:** 13.8%
- **Marketing and Advertising:** 7.8%
- **Financial Services:** 4.1%
- **Internet:** 3.6%
- **Education Management:** 3.2%
- **Retail:** 2.8%
- **Real Estate:** 2.5%
- **Construction:** 1.9%
- **Telecommunications:** 1.9%
- **Other:** 41.8%

---
## Alternatives

### Alternatives to Dynamics 365 Sales

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25777 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14682 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13789 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3038 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2926 reviews)
- [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1426 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1156 reviews)
- [SAP Sales Cloud](https://www.g2.com/products/sap-sap-sales-cloud/reviews) — 4.2/5 stars (997 reviews)
- [Pipeline CRM](https://www.g2.com/products/pipeline-crm/reviews) — 4.3/5 stars (950 reviews)
- [Insightly CRM](https://www.g2.com/products/insightly-crm/reviews) — 4.2/5 stars (941 reviews)

### Alternatives to Freshsales

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25777 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13789 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2926 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14682 reviews)
- [Close](https://www.g2.com/products/close/reviews) — 4.7/5 stars (2034 reviews)
- [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1426 reviews)
- [Outreach](https://www.g2.com/products/outreach/reviews) — 4.3/5 stars (3568 reviews)
- [Salesflare](https://www.g2.com/products/salesflare/reviews) — 4.8/5 stars (303 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3038 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1156 reviews)

---
## Top Discussions

### Dynamics 365 Sales

- Title: [how can i creat a new feild for the contact?](https://www.g2.com/discussions/how-can-i-creat-a-new-feild-for-the-contact) — 3 comments, 1 upvote
  > **Top comment:** "you must have the "System customizer" and/or "System Administrator" role, If you do you can Click on the "Form Editor" when you have a contact open, you will..."
- Title: [What is Microsoft Dynamics CRM competitive advantage?](https://www.g2.com/discussions/what-is-microsoft-dynamics-crm-competitive-advantage) — 3 comments, 1 upvote
  > **Top comment:** "Dynamics CRM has the advantage of being a part of Microsoft. Some see that as a pro, others a con. Nonetheless, it is a full featured CRM just like several..."
- Title: [I'm new to Dynamics 365 Sales and struggling to set up and customize the sales pipeline. Can someone guide me through this process?](https://www.g2.com/discussions/i-m-new-to-dynamics-365-sales-and-struggling-to-set-up-and-customize-the-sales-pipeline-can-someone-guide-me-through-this-process) — 2 comments
  > **Top comment:** "To set up and customize your sales pipeline in Dynamics 365 Sales:

Define Sales Stages: Go to Settings > Sales > Sales Process to set stages like "Lead,"..."
- Title: [What is Dynamics 365 Sales used for?](https://www.g2.com/discussions/what-is-dynamics-365-sales-used-for) — 1 comment
  > **Top comment:** " Lead management: Capturing and nurturing leads, assigning them to sales representatives, and tracking their progress through the sales funnel.
 ..."
- Title: [What Dynamics 365 application can be used for point of sales?](https://www.g2.com/discussions/what-dynamics-365-application-can-be-used-for-point-of-sales) — 1 comment
  > **Top comment:** "1. In-store and Online Sales.
2.Inventory Management.
3.Customer Engagement.
4.Omnichannel Capabilities.
5.Payment Processing.
6.Reporting and Analytics."

### Freshsales

- Title: [What is Freshsales used for?](https://www.g2.com/discussions/what-is-freshsales-used-for) — 2 comments, 1 upvote
  > **Top comment:** "It's used for a number of things from lead generation to managing client accounts. It's a great tool to keep everything under 1 umbrella that is accessible..."
- Title: [What are the three benefits of CRM?](https://www.g2.com/discussions/freshsales-what-are-the-three-benefits-of-crm) — 2 comments
  > **Top comment:** "1. Creating sequences/pipelines to contact leads quicker and stay in communication with them easier
2. Allowing the sales team to easily access the..."
- Title: [What is Freshsales CRM?](https://www.g2.com/discussions/what-is-freshsales-crm) — 1 comment
  > **Top comment:** "It's a CRM software."
- Title: [What are the features of CRM software?](https://www.g2.com/discussions/freshsales-what-are-the-features-of-crm-software) — 1 comment
  > **Top comment:** "Very nice software "
- Title: [How to improve more on fresh sales](https://www.g2.com/discussions/how-to-improve-more-on-fresh-sales) — 1 comment, 1 upvote
  > **Top comment:** "Auto WhatsApp feature "

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/dynamics-365-sales-vs-freshsales)