Compare Dynamics 365 Sales and Freshsales
At a Glance
Market Segments
Mid-Market (39.4% of reviews)
Small-Business (67.9% of reviews)
Entry-Level Pricing
$210/month per user
Starting at $9.00 1 User Per Month
Dynamics 365 Sales
Star Rating
(1,618)3.8 out of 5
Market Segments
Mid-Market (39.4% of reviews)
Pros & Cons
Entry-Level Pricing
$210/month per user
Browse all 3 pricing plans
Freshsales
Star Rating
(1,228)4.5 out of 5
Market Segments
Small-Business (67.9% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $9.00 1 User Per Month
Browse all 3 pricing plans
Dynamics 365 Sales vs Freshsales
When assessing the two solutions, reviewers found Freshsales easier to use, set up, and administer. Reviewers also preferred doing business with Freshsales overall.
- Reviewers felt that Freshsales meets the needs of their business better than Dynamics 365 Sales.
- When comparing quality of ongoing product support, reviewers felt that Freshsales is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Freshsales over Dynamics 365 Sales.
Pricing
Entry-Level Pricing
Dynamics 365 Sales
Dynamics 365 Plan
$210
/month per user
Get full use of all applications in one comprehensive, cost-efficient option.
Freshsales
Growth
Starting at $9.00
1 User Per Month
Tailored for startups and SMBs seeking efficient pipeline management and engagement across channels
- Web Forms
- SMS & WhatsApp
- Basic Workflows
Free Trial
Dynamics 365 Sales
No trial information availableFreshsales
Free Trial is available
Ratings
Meets Requirements
8.1
1,291
8.7
1,043
Ease of Use
7.4
1,297
9.0
1,057
Ease of Setup
7.2
417
8.7
563
Ease of Admin
7.6
385
8.9
535
Quality of Support
7.5
1,132
8.8
1,012
Has the product been a good partner in doing business?
7.8
380
9.0
529
Product Direction (% positive)
6.3
1,268
9.3
1,037
Features by Category
Sales Force Automation
8.1
965
|
Verified
8.9
717
|
Verified
7.9
679
|
Verified
8.3
416
7.9
905
|
Verified
8.8
707
|
Verified
7.8
971
|
Verified
8.5
705
|
Verified
7.6
736
|
Verified
8.3
506
|
Verified
7.9
869
|
Verified
8.6
336
|
Verified
7.6
730
|
Verified
8.2
481
|
Verified
7.8
721
|
Verified
8.1
467
8.0
768
|
Verified
8.4
509
|
Verified
Marketing Automation
7.6
754
|
Verified
8.5
548
7.5
732
|
Verified
8.5
521
7.8
822
|
Verified
8.9
628
7.6
642
|
Verified
7.9
114
Customer Support
8.0
708
|
Verified
8.5
533
7.8
672
|
Verified
8.6
541
7.9
694
|
Verified
8.6
547
7.7
603
|
Verified
8.2
457
7.9
630
|
Verified
8.5
477
Reporting & Analytics
7.9
896
|
Verified
8.4
630
|
Verified
7.9
946
|
Verified
8.6
664
|
Verified
7.7
783
|
Verified
8.3
507
|
Verified
Mobile & Social
7.5
556
|
Verified
Feature Not Available
7.6
550
|
Verified
8.2
207
|
Verified
7.4
620
|
Verified
8.3
330
|
Verified
Platform
8.1
293
|
Verified
8.4
404
|
Verified
8.1
308
|
Verified
8.5
396
|
Verified
8.2
302
|
Verified
8.7
414
|
Verified
7.9
227
|
Verified
8.3
314
|
Verified
7.9
249
|
Verified
7.7
258
7.8
276
|
Verified
8.0
301
|
Verified
7.7
292
|
Verified
8.8
410
|
Verified
7.8
254
|
Verified
8.0
285
|
Verified
Integration
7.9
297
|
Verified
8.4
375
|
Verified
7.8
234
|
Verified
8.3
333
|
Verified
7.6
239
|
Verified
7.9
297
|
Verified
Generative AI
8.1
18
7.6
85
Agentic AI - CRM
8.0
5
Not enough data
6.7
5
Not enough data
7.7
8
Not enough data
9.0
5
Not enough data
8.3
5
Not enough data
8.7
5
Not enough data
8.3
5
Not enough data
Email Marketing
Not enough data
9.3
12
Not enough data
9.2
11
Not enough data
8.1
9
Not enough data
8.8
11
Online Marketing
Not enough data
9.0
8
Not enough data
8.5
8
Not enough data
8.1
12
Not enough data
9.4
9
Not enough data
Not enough data
Lead Management
Not enough data
8.9
9
Not enough data
8.5
8
Not enough data
8.7
10
Not enough data
8.5
9
Not enough data
8.9
9
Not enough data
8.9
11
Not enough data
9.2
10
Not enough data
8.7
9
Campaign Management
Not enough data
9.2
6
Not enough data
8.8
7
Not enough data
Not enough data
Not enough data
Not enough data
Social
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Reporting & Analytics
Not enough data
8.7
10
Not enough data
8.5
11
Not enough data
8.6
7
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.0
5
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
8.1
6
Not enough data
Not enough data
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
8.6
7
Not enough data
8.3
6
Not enough data
9.0
5
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
8.1
19
Not enough data
8.3
19
Not enough data
8.6
20
Not enough data
8.7
18
Organization
Not enough data
8.6
20
Not enough data
8.9
19
Not enough data
7.9
19
Performance Analysis
Not enough data
7.9
17
Not enough data
8.3
23
Sales Analysis
Not enough data
7.8
20
Not enough data
8.8
21
Generative AI
Not enough data
8.3
12
Not enough data
7.9
13
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
Not enough data
9.0
236
|
Verified
Not enough data
8.9
244
|
Verified
Not enough data
8.4
182
|
Verified
Not enough data
8.7
182
|
Verified
Not enough data
8.9
219
|
Verified
Not enough data
8.7
69
Not enough data
8.8
64
Repeatability and Reportability
Not enough data
8.9
206
|
Verified
Not enough data
8.9
222
|
Verified
Not enough data
8.9
220
|
Verified
Not enough data
8.7
186
|
Verified
Not enough data
7.6
57
AI and Automation
Not enough data
8.4
66
Not enough data
8.2
69
Not enough data
8.3
62
Not enough data
7.9
63
Not enough data
7.7
59
Generative AI
Not enough data
8.2
28
Agentic AI - Sales Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
Not enough data
9.1
17
Not enough data
8.3
16
Not enough data
8.2
14
Not enough data
8.3
15
Additional Functionality
Not enough data
8.4
15
Not enough data
8.2
12
Not enough data
8.4
15
Not enough data
8.5
11
Not enough data
8.3
13
Agentic AI - Visitor Identification
Not enough data
Not enough data
Agentic AI - Lead Scoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Attribution
Not enough data
8.8
50
Not enough data
9.0
51
Not enough data
8.6
50
Discovery
Not enough data
8.9
51
Not enough data
8.5
53
Not enough data
8.7
50
Management
Not enough data
8.7
49
Not enough data
9.0
51
Platform
Not enough data
8.5
49
Not enough data
8.7
51
Agentic AI - Sales Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incentives
Not enough data
8.5
28
Not enough data
8.6
29
Not enough data
7.9
28
Not enough data
8.3
30
Personalization
Not enough data
8.8
32
Not enough data
8.6
33
Not enough data
8.6
34
Not enough data
8.4
31
Administrative
Not enough data
8.5
32
Not enough data
8.4
29
Not enough data
8.4
28
Agentic AI - Email Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
8.9
223
Not enough data
8.8
216
Not enough data
8.2
50
Customizations
Not enough data
9.0
233
Not enough data
9.2
238
Not enough data
8.9
245
Not enough data
8.6
219
Not enough data
8.9
240
Generative AI
Not enough data
7.7
32
Agentic AI - Sales Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
8.7
21
8.1
84
8.5
21
8.4
84
8.4
20
8.2
78
8.1
21
8.4
89
8.7
20
8.3
84
Predictive Analytics
8.7
20
8.1
85
8.6
19
8.2
83
8.3
19
8.0
78
8.3
19
7.6
80
Sales Management
8.8
20
8.4
89
8.7
19
7.8
79
8.5
20
8.3
84
8.7
20
8.7
89
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
Not enough data
8.8
137
Not enough data
8.8
120
Not enough data
8.7
130
Not enough data
9.1
146
Not enough data
Not enough data
Contacts
Not enough data
9.0
151
Not enough data
9.0
137
Not enough data
9.0
143
Insights
Not enough data
9.1
165
Not enough data
9.1
142
Not enough data
8.9
123
Not enough data
9.0
145
Not enough data
9.0
141
Not enough data
Not enough data
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
8.9
6
Not enough data
8.6
6
Not enough data
7.5
6
Not enough data
8.6
6
Not enough data
Feedback
8.9
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
Generative AI
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dynamics 365 Sales and Freshsales are categorized as CRM and Sales Analytics
Unique Categories
Dynamics 365 Sales is categorized as Sales Coaching
Freshsales is categorized as Sales Engagement, AI Sales Assistant, Online Form Builder, Outbound Call Tracking, Lead Scoring, Email Tracking, Sales Performance Management, Visitor Identification, and Marketing Automation
Reviews
Reviewers' Company Size
Dynamics 365 Sales
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Freshsales
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
12.6%
Computer Software
8.4%
Retail
3.9%
Marketing and Advertising
3.9%
Financial Services
3.9%
Other
67.3%
Information Technology and Services
16.7%
Computer Software
13.8%
Marketing and Advertising
7.8%
Financial Services
4.1%
Internet
3.6%
Other
54.0%
Alternatives
Discussions
how can i creat a new feild for the contact?
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LV
you must have the "System customizer" and/or "System Administrator" role, If you do you can Click on the "Form Editor" when you have a contact open, you will...Read more
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Dynamics CRM has the advantage of being a part of Microsoft. Some see that as a pro, others a con. Nonetheless, it is a full featured CRM just like several...Read more
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1 Comment
G2
To set up and customize your sales pipeline in Dynamics 365 Sales:
Define Sales Stages: Go to Settings > Sales > Sales Process to set stages like "Lead,"...Read more
What is Freshsales used for?
2 Comments
BP
It's used for a number of things from lead generation to managing client accounts. It's a great tool to keep everything under 1 umbrella that is accessible...Read more
What are the three benefits of CRM?
2 Comments
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1. Creating sequences/pipelines to contact leads quicker and stay in communication with them easier
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