Compare Dynamics 365 Sales and EspoCRM 
At a Glance
Market Segments
Mid-Market (39.3% of reviews)
Small-Business (75.0% of reviews)
Entry-Level Pricing
$210/month per user
$395.00
Dynamics 365 Sales
Star Rating
(1,611)3.8 out of 5
Market Segments
Mid-Market (39.3% of reviews)
Pros & Cons
Entry-Level Pricing
$210/month per user
Browse all 3 pricing plansEspoCRM
Star Rating
(23)4.6 out of 5
Market Segments
Small-Business (75.0% of reviews)
Pros & Cons
Entry-Level Pricing
$395.00
Browse all 4 pricing plansDynamics 365 Sales vs EspoCRM
When assessing the two solutions, reviewers found EspoCRM easier to use, set up, and administer. Reviewers also preferred doing business with EspoCRM overall.
- Reviewers felt that EspoCRM meets the needs of their business better than Dynamics 365 Sales.
- When comparing quality of ongoing product support, reviewers felt that EspoCRM is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of EspoCRM over Dynamics 365 Sales.
Pricing
Entry-Level Pricing
Dynamics 365 Sales
Dynamics 365 Plan
$210
/month per user
Get full use of all applications in one comprehensive, cost-efficient option.
EspoCRM
Advanced Pack
$395.00
Advanced Pack is an official add-on for EspoCRM.
- Reports
- Workflows
- Business Process Management
Free Trial
Dynamics 365 Sales
No trial information availableEspoCRM
No trial information availableRatings
Meets Requirements
8.1
1,285
9.2
16
Ease of Use
7.4
1,291
8.9
16
Ease of Setup
7.2
411
9.0
10
Ease of Admin
7.6
383
8.7
9
Quality of Support
7.5
1,126
8.5
16
Has the product been a good partner in doing business?
7.8
378
9.0
10
Product Direction (% positive)
6.3
1,266
9.3
16
Features by Category
Sales Force Automation
8.1
964
|
Verified
8.9
12
7.9
679
|
Verified
Feature Not Available
7.9
903
|
Verified
8.5
12
7.8
970
|
Verified
9.0
12
7.6
735
|
Verified
Feature Not Available
7.9
866
|
Verified
Feature Not Available
7.6
729
|
Verified
Feature Not Available
7.8
719
|
Verified
8.1
9
8.0
768
|
Verified
Feature Not Available
Marketing Automation
7.6
754
|
Verified
7.4
9
7.5
732
|
Verified
7.8
10
7.8
820
|
Verified
9.4
11
7.6
642
|
Verified
8.9
9
Customer Support
8.0
708
|
Verified
8.3
10
7.8
672
|
Verified
Feature Not Available
7.9
694
|
Verified
Feature Not Available
7.7
603
|
Verified
7.5
6
7.9
630
|
Verified
Feature Not Available
Reporting & Analytics
7.9
896
|
Verified
9.4
8
7.9
945
|
Verified
9.1
11
7.7
783
|
Verified
8.5
8
Mobile & Social
7.5
556
|
Verified
8.3
9
7.6
550
|
Verified
Feature Not Available
7.4
620
|
Verified
8.8
8
Platform
8.1
293
|
Verified
9.4
9
8.1
307
|
Verified
9.8
9
8.2
301
|
Verified
9.1
9
7.9
227
|
Verified
8.9
9
7.9
249
|
Verified
Feature Not Available
7.8
275
|
Verified
8.7
9
7.7
291
|
Verified
8.3
8
7.8
254
|
Verified
Feature Not Available
Integration
7.9
297
|
Verified
7.9
8
7.8
232
|
Verified
8.3
7
7.6
238
|
Verified
Feature Not Available
Generative AI
8.1
18
Not enough data
Agentic AI - CRM
8.0
5
Not enough data
6.7
5
Not enough data
7.4
7
Not enough data
9.0
5
Not enough data
8.3
5
Not enough data
8.7
5
Not enough data
8.3
5
Not enough data
Email Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Email Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
8.7
21
Not enough data
8.5
21
Not enough data
8.4
20
Not enough data
8.1
21
Not enough data
8.7
20
Not enough data
Predictive Analytics
8.7
20
Not enough data
8.6
19
Not enough data
8.3
19
Not enough data
8.3
19
Not enough data
Sales Management
8.8
20
Not enough data
8.7
19
Not enough data
8.5
20
Not enough data
8.7
20
Not enough data
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
8.9
6
Not enough data
8.6
6
Not enough data
7.5
6
Not enough data
8.6
6
Not enough data
Feedback
8.9
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
Generative AI
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dynamics 365 Sales and EspoCRM are categorized as CRM
Unique Categories
Dynamics 365 Sales is categorized as Sales Analytics and Sales Coaching
EspoCRM is categorized as Email Marketing
Reviews
Reviewers' Company Size
Dynamics 365 Sales
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
EspoCRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
12.6%
Computer Software
8.4%
Retail
4.0%
Marketing and Advertising
4.0%
Financial Services
3.8%
Other
67.3%
Information Technology and Services
20.0%
Marketing and Advertising
15.0%
Computer Software
15.0%
Computer & Network Security
10.0%
Telecommunications
5.0%
Other
35.0%
Alternatives
Discussions
What is Microsoft Dynamics CRM competitive advantage?
3 Comments
HC
Microsoft Dynamics CRM can help differentiate your business from competitors who’ve implemented but not “adopted” other products. Dynamics CRM functionality...Read more
how can i creat a new feild for the contact?
3 Comments
LV
you must have the "System customizer" and/or "System Administrator" role, If you do you can Click on the "Form Editor" when you have a contact open, you will...Read more
How do I set up EspoCRM?
1 Comment
EC
BUy an hosting, upload files, create database and install it!
Read more
EspoCRM has no more discussions with answers
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