# Dynamics 365 Remote Assist, Upscope vs Glia Comparison

| | Dynamics 365 Remote Assist | Upscope | Glia | 
|---|---|---|---|
| **Star Rating** | 4.1 out of 5 | 4.7 out of 5 | 4.8 out of 5 | 
| **Total Reviews** | 17 | 118 | 87 | 
| **Largest Market Segment** | Small-Business (40.0% of reviews) | Small-Business (45.5% of reviews) | Mid-Market (72.2% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | $$$ Contact Us | 

---
## Top Pros & Cons

### Dynamics 365 Remote Assist

**Not enough data**

### Upscope

Pros:
- Ease of Use (3 reviews)
- Customer Engagement (2 reviews)

Cons:
- Access Issues (1 reviews)
- Connectivity Issues (1 reviews)

### Glia

Pros:
- Customer Support (38 reviews)
- Helpful (38 reviews)

Cons:
- Missing Features (13 reviews)
- Integration Issues (8 reviews)

---
## Ratings Comparison
| Rating | Dynamics 365 Remote Assist | Upscope | Glia | 
|---|---|---|---|
  | **Meets Requirements** | 8.5 (9 reviews) | 9.1 (96 reviews) | 9.3 (52 reviews) | 
  | **Ease of Use** | 8.5 (9 reviews) | 9.5 (96 reviews) | 9.7 (68 reviews) | 
  | **Ease of Setup** | Not enough data | 9.5 (36 reviews) | 9.3 (59 reviews) | 
  | **Ease of Admin** | Not enough data | 9.7 (29 reviews) | 9.1 (46 reviews) | 
  | **Quality of Support** | 8.0 (9 reviews) | 9.1 (76 reviews) | 9.5 (52 reviews) | 
  | **Has the product been a good partner in doing business?** | Not enough data | 9.8 (32 reviews) | 9.6 (46 reviews) | 
  | **Product Direction (% positive)** | 7.4 (9 reviews) | 9.4 (91 reviews) | 9.8 (50 reviews) | 

---
## Pricing

### Dynamics 365 Remote Assist

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Upscope

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### Glia

#### Entry-Level Pricing

Plan: Glia Digital Customer Service Platform

Price: $$$ Contact Us

Description: Glia provides solutions for all customer interactions. To learn more about pricing for Glia's Digital-First Customer Service solutions, please contact Glia at: https://www.glia.com/contact-us


[Learn more about Glia](https://www.g2.com/products/glia/reviews)

#### Free Trial

No

---
## Features Comparison By Category

### Team Collaboration

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Remote Assist** | N/A | N/A |
| **Upscope** | N/A | N/A |
| **Glia** | N/A | N/A |

#### Communication

| Feature | Dynamics 365 Remote Assist | Upscope | Glia | 
|---|---|---|---|
| **Status Updates** | Not enough data | Not enough data | Not enough data | 
| **Instant Messaging** | Not enough data | Not enough data | Not enough data | 
| **Activity Feed** | Not enough data | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | Not enough data | 
| **Comments and Voting** | Not enough data | Not enough data | Not enough data | 
| **Discussions** | Not enough data | Not enough data | Not enough data | 
| **User Directory** | Not enough data | Not enough data | Not enough data | 
| **Online Status of Coworkers** | Not enough data | Not enough data | Not enough data | 

#### Content Management

| Feature | Dynamics 365 Remote Assist | Upscope | Glia | 
|---|---|---|---|
| **File Sharing** | Not enough data | Not enough data | Not enough data | 
| **Document Collaboration** | Not enough data | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | Not enough data | 
| **Surveys** | Not enough data | Not enough data | Not enough data | 

#### Productivity Tools

| Feature | Dynamics 365 Remote Assist | Upscope | Glia | 
|---|---|---|---|
| **Task Management** | Not enough data | Not enough data | Not enough data | 
| **Calendar** | Not enough data | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | Not enough data | 
| **Mobile** | Not enough data | Not enough data | Not enough data | 
| **Multi-Language Support** | Not enough data | Not enough data | Not enough data | 

#### Administration

| Feature | Dynamics 365 Remote Assist | Upscope | Glia | 
|---|---|---|---|
| **Moderation** | Not enough data | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | Not enough data | 

### AI Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Remote Assist** | N/A | N/A |
| **Upscope** | N/A | N/A |
| **Glia** | N/A | N/A |

#### Core Conversational Capabilities - AI Chatbots

| Feature | Dynamics 365 Remote Assist | Upscope | Glia | 
|---|---|---|---|
| **Controlled LLM Response Generation** | Not enough data | Not enough data | Not enough data | 
| **Context Maintenance Within Sessions** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Understanding & Intent Inference** | Not enough data | Not enough data | Not enough data | 

#### Data

| Feature | Dynamics 365 Remote Assist | Upscope | Glia | 
|---|---|---|---|
| **Reliability** | Not enough data | Not enough data | Not enough data | 
| **Data Security** | Not enough data | Not enough data | Not enough data | 

#### Interaction

| Feature | Dynamics 365 Remote Assist | Upscope | Glia | 
|---|---|---|---|
| **Complex Query Handling** | Not enough data | Not enough data | Not enough data | 
| **Natural Conversation** | Not enough data | Not enough data | Not enough data | 
| **Understanding** | Not enough data | Not enough data | Not enough data | 
| **Context Management** | Not enough data | Not enough data | Not enough data | 
| **Customizability** | Not enough data | Not enough data | Not enough data | 

#### Task & Flow Management - AI Chatbots

| Feature | Dynamics 365 Remote Assist | Upscope | Glia | 
|---|---|---|---|
| **Scripted Dialogue & Decision Tree Support** | Not enough data | Not enough data | Not enough data | 
| **Fallback Responses for Unknown Queries** | Not enough data | Not enough data | Not enough data | 

#### Learning

| Feature | Dynamics 365 Remote Assist | Upscope | Glia | 
|---|---|---|---|
| **User Interaction Learning** | Not enough data | Not enough data | Not enough data | 
| **Error Learning** | Not enough data | Not enough data | Not enough data | 

#### Deployment & Embedding - AI Chatbots

| Feature | Dynamics 365 Remote Assist | Upscope | Glia | 
|---|---|---|---|
| **API Access for Business System Integration** | Not enough data | Not enough data | Not enough data | 
| **Web Widget & SDK Embedding** | Not enough data | Not enough data | Not enough data | 

#### Content Generation

| Feature | Dynamics 365 Remote Assist | Upscope | Glia | 
|---|---|---|---|
| **Creativity** | Not enough data | Not enough data | Not enough data | 
| **Content Accuracy** | Not enough data | Not enough data | Not enough data | 

#### Admin & Configuration - AI Chatbots

| Feature | Dynamics 365 Remote Assist | Upscope | Glia | 
|---|---|---|---|
| **No-Code Conversation Design** | Not enough data | Not enough data | Not enough data | 

#### System

| Feature | Dynamics 365 Remote Assist | Upscope | Glia | 
|---|---|---|---|
| **API Flexibility** | Not enough data | Not enough data | Not enough data | 
| **Update Frequency and Utility** | Not enough data | Not enough data | Not enough data | 
| **Cross-Platform Compatibility	** | Not enough data | Not enough data | Not enough data | 
| **Software Integration** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - AI Chatbots

| Feature | Dynamics 365 Remote Assist | Upscope | Glia | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

#### Monitoring & Improvement - AI Chatbots

| Feature | Dynamics 365 Remote Assist | Upscope | Glia | 
|---|---|---|---|
| **Feedback-Driven Response Optimization** | Not enough data | Not enough data | Not enough data | 

#### Reliability & Safety - AI Chatbots

| Feature | Dynamics 365 Remote Assist | Upscope | Glia | 
|---|---|---|---|
| **Guardrails & Content Controls** | Not enough data | Not enough data | Not enough data | 

### Screen Sharing

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Remote Assist** | N/A | N/A |
| **Upscope** | 9.0/10 | 35 |
| **Glia** | N/A | N/A |

#### Presenter Tools

| Feature | Dynamics 365 Remote Assist | Upscope | Glia | 
|---|---|---|---|
| **Live Preview** | Not enough data | 9.3 (30 reviews) | Not enough data | 
| **Notifications Blocker** | Not enough data | 8.9 (24 reviews) | Not enough data | 
| **Remote Control** | Not enough data | 9.6 (30 reviews) | Not enough data | 
| **Switch Presenter** | Not enough data | 9.5 (23 reviews) | Not enough data | 

#### Conferencing Options

| Feature | Dynamics 365 Remote Assist | Upscope | Glia | 
|---|---|---|---|
| **Group Live Chat** | Not enough data | 8.4 (23 reviews) | Not enough data | 
| **Audio Conferencing** | Not enough data | 8.5 (26 reviews) | Not enough data | 
| **Video Conferencing** | Not enough data | 8.2 (23 reviews) | Not enough data | 

#### Application Tools

| Feature | Dynamics 365 Remote Assist | Upscope | Glia | 
|---|---|---|---|
| **Password Protection** | Not enough data | 8.8 (23 reviews) | Not enough data | 
| **Recording** | Not enough data | 9.3 (26 reviews) | Not enough data | 
| **In-Browser Application** | Not enough data | 9.7 (29 reviews) | Not enough data | 

#### Agentic AI - Screen Sharing

| Feature | Dynamics 365 Remote Assist | Upscope | Glia | 
|---|---|---|---|
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Remote Assist** | N/A | N/A |
| **Upscope** | N/A | N/A |
| **Glia** | 7.2/10 | 8 |

#### Quality Assurance

| Feature | Dynamics 365 Remote Assist | Upscope | Glia | 
|---|---|---|---|
| **Evaluation** | Not enough data | Not enough data | 9.5 (7 reviews) | 
| **Calibration** | Not enough data | Not enough data | 6.2 (7 reviews) | 
| **Reports** | Not enough data | Not enough data | 8.8 (7 reviews) | 

#### Engagement

| Feature | Dynamics 365 Remote Assist | Upscope | Glia | 
|---|---|---|---|
| **Feedback** | Not enough data | Not enough data | 6.3 (8 reviews) | 
| **Dashboards** | Not enough data | Not enough data | 5.4 (8 reviews) | 
| **Training** | Not enough data | Not enough data | Feature Not Available | 

#### Performance

| Feature | Dynamics 365 Remote Assist | Upscope | Glia | 
|---|---|---|---|
| **Integrations** | Not enough data | Not enough data | 6.4 (6 reviews) | 
| **Compliance** | Not enough data | Not enough data | 7.6 (7 reviews) | 

#### Generative AI

| Feature | Dynamics 365 Remote Assist | Upscope | Glia | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Remote Assist** | N/A | N/A |
| **Upscope** | N/A | N/A |
| **Glia** | 8.4/10 | 18 |

#### Channels

| Feature | Dynamics 365 Remote Assist | Upscope | Glia | 
|---|---|---|---|
| **Voice** | Not enough data | Not enough data | 9.3 (15 reviews) | 
| **Social** | Not enough data | Not enough data | 7.2 (13 reviews) | 
| **Web Chat** | Not enough data | Not enough data | 9.6 (17 reviews) | 
| **Mobile SMS** | Not enough data | Not enough data | 7.8 (13 reviews) | 
| **Email** | Not enough data | Not enough data | 6.5 (14 reviews) | 

#### Generative AI

| Feature | Dynamics 365 Remote Assist | Upscope | Glia | 
|---|---|---|---|
| **AI Text-to-Speech** | Not enough data | Not enough data | 7.2 (6 reviews) | 

#### Functions

| Feature | Dynamics 365 Remote Assist | Upscope | Glia | 
|---|---|---|---|
| **Session Routing** | Not enough data | Not enough data | 8.9 (14 reviews) | 
| **Session Queuing** | Not enough data | Not enough data | 9.6 (14 reviews) | 
| **Concurrent Calling** | Not enough data | Not enough data | 9.4 (11 reviews) | 
| **Speech Analytics** | Not enough data | Not enough data | 8.2 (10 reviews) | 
| **Auto Dialer** | Not enough data | Not enough data | 6.8 (12 reviews) | 
| **IVR** | Not enough data | Not enough data | 8.6 (13 reviews) | 
| **Inbound Screen Pop** | Not enough data | Not enough data | 8.3 (13 reviews) | 
| **Persistent Data** | Not enough data | Not enough data | 8.7 (13 reviews) | 

#### Agentic AI - Contact Center

| Feature | Dynamics 365 Remote Assist | Upscope | Glia | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

#### Administrative

| Feature | Dynamics 365 Remote Assist | Upscope | Glia | 
|---|---|---|---|
| **Session Summary Notes** | Not enough data | Not enough data | 8.6 (16 reviews) | 
| **Administrator Access** | Not enough data | Not enough data | 9.2 (16 reviews) | 
| **Reporting & Dashboards** | Not enough data | Not enough data | 9.1 (17 reviews) | 
| **Session Recording** | Not enough data | Not enough data | 9.4 (16 reviews) | 
| **Agent Scheduling and Assignment** | Not enough data | Not enough data | 7.8 (13 reviews) | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Remote Assist** | N/A | N/A |
| **Upscope** | N/A | N/A |
| **Glia** | N/A | N/A |

#### Responses

| Feature | Dynamics 365 Remote Assist | Upscope | Glia | 
|---|---|---|---|
| **Personalization** | Not enough data | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Understanding (NLU)** | Not enough data | Not enough data | Not enough data | 

#### Automation - AI Agents

| Feature | Dynamics 365 Remote Assist | Upscope | Glia | 
|---|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 

#### Platform

| Feature | Dynamics 365 Remote Assist | Upscope | Glia | 
|---|---|---|---|
| **Conversation Editor** | Not enough data | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | Not enough data | 
| **Human-In-The-Loop** | Not enough data | Not enough data | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Dynamics 365 Remote Assist | Upscope | Glia | 
|---|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Dynamics 365 Remote Assist | Upscope | Glia | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### AR Collaboration Tools

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Remote Assist** | 8.9/10 | 5 |
| **Upscope** | N/A | N/A |
| **Glia** | N/A | N/A |

#### Remote Support

| Feature | Dynamics 365 Remote Assist | Upscope | Glia | 
|---|---|---|---|
| **Video chat** | 8.7 (5 reviews) | Not enough data | Not enough data | 
| **Live text chat** | Not enough data | Not enough data | Not enough data | 
| **Ticket submitting** | 9.0 (5 reviews) | Not enough data | Not enough data | 

#### Hardware Integration

| Feature | Dynamics 365 Remote Assist | Upscope | Glia | 
|---|---|---|---|
| **Mobile phones** | Not enough data | Not enough data | Not enough data | 
| **AR glasses** | Not enough data | Not enough data | Not enough data | 
| **Tablets** | Not enough data | Not enough data | Not enough data | 

#### Content

| Feature | Dynamics 365 Remote Assist | Upscope | Glia | 
|---|---|---|---|
| **Guided content** | Not enough data | Not enough data | Not enough data | 
| **Content management** | Not enough data | Not enough data | Not enough data | 
| **AR annotations** | Not enough data | Not enough data | Not enough data | 

### Co-Browsing

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Remote Assist** | N/A | N/A |
| **Upscope** | 9.4/10 | 50 |
| **Glia** | 9.4/10 | 25 |

#### Administration

| Feature | Dynamics 365 Remote Assist | Upscope | Glia | 
|---|---|---|---|
| **Access Control** | Not enough data | 9.6 (48 reviews) | 9.3 (20 reviews) | 
| **Web Page Navigation** | Not enough data | 9.4 (48 reviews) | 9.0 (21 reviews) | 
| **Real Time Assistance** | Not enough data | 9.4 (46 reviews) | 9.7 (24 reviews) | 

#### Security

| Feature | Dynamics 365 Remote Assist | Upscope | Glia | 
|---|---|---|---|
| **Data Security** | Not enough data | 9.4 (45 reviews) | 9.4 (22 reviews) | 
| **Data Masking** | Not enough data | 9.3 (45 reviews) | 9.4 (21 reviews) | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Remote Assist** | N/A | N/A |
| **Upscope** | N/A | N/A |
| **Glia** | N/A | N/A |

#### Conversational Platform

| Feature | Dynamics 365 Remote Assist | Upscope | Glia | 
|---|---|---|---|
| **Personalization** | Not enough data | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | Not enough data | 
| **Contextual Engagement** | Not enough data | Not enough data | 9.3 (5 reviews) | 
| **Proactive Engagement** | Not enough data | Not enough data | Not enough data | 

#### Support Automation

| Feature | Dynamics 365 Remote Assist | Upscope | Glia | 
|---|---|---|---|
| **Intelligent Routing** | Not enough data | Not enough data | 9.7 (5 reviews) | 
| **Seamless Escalation** | Not enough data | Not enough data | 9.7 (5 reviews) | 
| **Transcripts** | Not enough data | Not enough data | 9.3 (5 reviews) | 
| **Self-Serve Support** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Dynamics 365 Remote Assist | Upscope | Glia | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | Not enough data | Feature Not Available | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Remote Assist** | N/A | N/A |
| **Upscope** | N/A | N/A |
| **Glia** | 9.2/10 | 8 |

#### Platform

| Feature | Dynamics 365 Remote Assist | Upscope | Glia | 
|---|---|---|---|
| **Omnichannel** | Not enough data | Not enough data | 8.8 (8 reviews) | 
| **Mobile Access** | Not enough data | Not enough data | 8.1 (8 reviews) | 
| **Queue Management** | Not enough data | Not enough data | 9.2 (8 reviews) | 
| **Call Routing** | Not enough data | Not enough data | 9.6 (8 reviews) | 
| **Call Back** | Not enough data | Not enough data | 9.6 (8 reviews) | 
| **IVR** | Not enough data | Not enough data | 9.5 (7 reviews) | 
| **Automatic Call Distribution** | Not enough data | Not enough data | 9.5 (7 reviews) | 

#### Generative AI

| Feature | Dynamics 365 Remote Assist | Upscope | Glia | 
|---|---|---|---|
| **AI Text-to-Speech** | Not enough data | Not enough data | Not enough data | 

#### Workforce Management

| Feature | Dynamics 365 Remote Assist | Upscope | Glia | 
|---|---|---|---|
| **Call Monitoring** | Not enough data | Not enough data | 9.6 (8 reviews) | 
| **Performance Evaluation** | Not enough data | Not enough data | 8.8 (8 reviews) | 

#### Call Center Infrastructure (CCI)

| Feature | Dynamics 365 Remote Assist | Upscope | Glia | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

#### Administrative

| Feature | Dynamics 365 Remote Assist | Upscope | Glia | 
|---|---|---|---|
| **Call Recording** | Not enough data | Not enough data | 9.6 (8 reviews) | 
| **Reporting & Dashboards** | Not enough data | Not enough data | 9.2 (8 reviews) | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Remote Assist** | N/A | N/A |
| **Upscope** | N/A | N/A |
| **Glia** | N/A | N/A |

#### Customer Support

| Feature | Dynamics 365 Remote Assist | Upscope | Glia | 
|---|---|---|---|
| **Text** | Not enough data | Not enough data | Not enough data | 
| **Speech** | Not enough data | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | Not enough data | 

#### Automation

| Feature | Dynamics 365 Remote Assist | Upscope | Glia | 
|---|---|---|---|
| **Ticket Resolution** | Not enough data | Not enough data | Not enough data | 
| **Customization** | Not enough data | Not enough data | Not enough data | 
| **Intelligent Routing** | Not enough data | Not enough data | Not enough data | 

#### Artificial Intelligence

| Feature | Dynamics 365 Remote Assist | Upscope | Glia | 
|---|---|---|---|
| **Learning** | Not enough data | Not enough data | Not enough data | 
| **Language** | Not enough data | Not enough data | Not enough data | 
| **Conversational AI** | Not enough data | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Remote Assist** | N/A | N/A |
| **Upscope** | N/A | N/A |
| **Glia** | 8.8/10 | 43 |

#### Generative AI

| Feature | Dynamics 365 Remote Assist | Upscope | Glia | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 9.3 (14 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 9.3 (15 reviews) | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 8.2 (13 reviews) | 

#### Communication

| Feature | Dynamics 365 Remote Assist | Upscope | Glia | 
|---|---|---|---|
| **Pop-up Chat** | Not enough data | Not enough data | 9.5 (37 reviews) | 
| **Notifications** | Not enough data | Not enough data | 9.5 (33 reviews) | 
| **Targeted Emails** | Not enough data | Not enough data | 6.8 (19 reviews) | 
| **In-App Messaging** | Not enough data | Not enough data | 9.1 (27 reviews) | 
| **Co-Browsing** | Not enough data | Not enough data | 9.5 (30 reviews) | 

####  Internal Use

| Feature | Dynamics 365 Remote Assist | Upscope | Glia | 
|---|---|---|---|
| **Customization ** | Not enough data | Not enough data | 8.6 (33 reviews) | 
| **Conversation Archiving** | Not enough data | Not enough data | 9.4 (30 reviews) | 
| **Lead Development** | Not enough data | Not enough data | 8.4 (23 reviews) | 
| **Knowledge Base** | Not enough data | Not enough data | 8.2 (26 reviews) | 
| **Team Inbox ** | Not enough data | Not enough data | 8.1 (22 reviews) | 
| **Customer Profiles** | Not enough data | Not enough data | 8.7 (23 reviews) | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Remote Assist** | N/A | N/A |
| **Upscope** | N/A | N/A |
| **Glia** | 8.9/10 | 16 |

#### Generative AI

| Feature | Dynamics 365 Remote Assist | Upscope | Glia | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 9.4 (8 reviews) | 

#### Self-Service Experience

| Feature | Dynamics 365 Remote Assist | Upscope | Glia | 
|---|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | 9.0 (14 reviews) | 
| **Searchable Articles** | Not enough data | Not enough data | 9.2 (14 reviews) | 
| **Community Forums** | Not enough data | Not enough data | 7.8 (12 reviews) | 
| **Mobile Optimization** | Not enough data | Not enough data | 8.8 (11 reviews) | 
| **Personalization** | Not enough data | Not enough data | 8.9 (11 reviews) | 

#### Self-Service Platform

| Feature | Dynamics 365 Remote Assist | Upscope | Glia | 
|---|---|---|---|
| **Branding** | Not enough data | Not enough data | 9.8 (14 reviews) | 
| **Automation** | Not enough data | Not enough data | 8.8 (13 reviews) | 
| **Artificial Intelligence** | Not enough data | Not enough data | 8.3 (14 reviews) | 
| **Integrations** | Not enough data | Not enough data | 9.1 (15 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Dynamics 365 Remote Assist | Upscope | Glia | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Remote Assist** | N/A | N/A |
| **Upscope** | N/A | N/A |
| **Glia** | 9.8/10 | 8 |

#### Generative AI

| Feature | Dynamics 365 Remote Assist | Upscope | Glia | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 9.8 (8 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 9.6 (8 reviews) | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Remote Assist** | N/A | N/A |
| **Upscope** | N/A | N/A |
| **Glia** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | Dynamics 365 Remote Assist | Upscope | Glia | 
|---|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | Dynamics 365 Remote Assist | Upscope | Glia | 
|---|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | Dynamics 365 Remote Assist | Upscope | Glia | 
|---|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | Dynamics 365 Remote Assist | Upscope | Glia | 
|---|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Remote Assist** | N/A | N/A |
| **Upscope** | N/A | N/A |
| **Glia** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Dynamics 365 Remote Assist | Upscope | Glia | 
|---|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Dynamics 365 Remote Assist | Upscope | Glia | 
|---|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | Not enough data | 

#### Automation

| Feature | Dynamics 365 Remote Assist | Upscope | Glia | 
|---|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | Not enough data | 

#### Autonomy

| Feature | Dynamics 365 Remote Assist | Upscope | Glia | 
|---|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Remote Assist** | N/A | N/A |
| **Upscope** | N/A | N/A |
| **Glia** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Dynamics 365 Remote Assist | Upscope | Glia | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

---
## Categories

**Unique to Dynamics 365 Remote Assist (1):** [AR Collaboration Tools](https://www.g2.com/categories/ar-collaboration-tools)

**Unique to Upscope (2):** [Screen Sharing Software](https://www.g2.com/categories/screen-sharing), [Co-Browsing Software](https://www.g2.com/categories/co-browsing)

**Unique to Glia (13):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Co-Browsing Software](https://www.g2.com/categories/co-browsing), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Live Chat Software](https://www.g2.com/categories/live-chat), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center Software](https://www.g2.com/categories/contact-center), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [AI Chatbots Software](https://www.g2.com/categories/ai-chatbots), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants)


---
## Reviewer Demographics

### By Company Size

| Segment | Dynamics 365 Remote Assist | Upscope | Glia | 
|---|---|---|---|
| **Small-Business** | 40.0% | 45.5% | 19.0% | 
| **Mid-Market** | 26.7% | 36.4% | 72.2% | 
| **Enterprise** | 33.3% | 18.2% | 8.9% | 

### By Industry

#### Dynamics 365 Remote Assist

- **Information Technology and Services:** 25.0%
- **Computer Software:** 12.5%
- **Non-Profit Organization Management:** 6.3%
- **Military:** 6.3%
- **Investment Management:** 6.3%
- **Hospitality:** 6.3%
- **Health, Wellness and Fitness:** 6.3%
- **Construction:** 6.3%
- **Computer Networking:** 6.3%
- **Computer & Network Security:** 6.3%
- **Other:** 12.5%

#### Upscope

- **Financial Services:** 20.0%
- **Computer Software:** 13.6%
- **Consulting:** 7.3%
- **Information Technology and Services:** 7.3%
- **Insurance:** 6.4%
- **Consumer Services:** 5.5%
- **Automotive:** 4.5%
- **Banking:** 4.5%
- **Marketing and Advertising:** 3.6%
- **Legal Services:** 3.6%
- **Other:** 23.6%

#### Glia

- **Banking:** 53.2%
- **Financial Services:** 35.4%
- **Insurance:** 7.6%
- **Oil & Energy:** 1.3%
- **Luxury Goods & Jewelry:** 1.3%
- **Information Technology and Services:** 1.3%

---
## Alternatives

### Alternatives to Dynamics 365 Remote Assist

- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3959 reviews)
- [Streem](https://www.g2.com/products/streem/reviews) — 4.5/5 stars (82 reviews)
- [SightCall](https://www.g2.com/products/sightcall/reviews) — 4.6/5 stars (21 reviews)
- [Help Lightning](https://www.g2.com/products/help-lightning/reviews) — 4.8/5 stars (67 reviews)
- [TeamViewer Frontline](https://www.g2.com/products/teamviewer-frontline/reviews) — 4.3/5 stars (62 reviews)
- [Vuforia Chalk](https://www.g2.com/products/vuforia-chalk/reviews) — 4.4/5 stars (17 reviews)
- [XMReality](https://www.g2.com/products/xmreality/reviews) — 4.5/5 stars (38 reviews)
- [Remote Eye](https://www.g2.com/products/remote-eye/reviews) — 4.7/5 stars (33 reviews)
- [Librestream](https://www.g2.com/products/librestream/reviews) — 4.7/5 stars (13 reviews)
- [Zoho Lens](https://www.g2.com/products/zoho-lens/reviews) — 4.7/5 stars (22 reviews)

### Alternatives to Upscope

- [Surfly](https://www.g2.com/products/surfly/reviews) — 4.8/5 stars (100 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3959 reviews)
- [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) — 4.7/5 stars (694 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (501 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56391 reviews)
- [GoTo Meeting](https://www.g2.com/products/goto-meeting/reviews) — 4.2/5 stars (17097 reviews)
- [Google Workspace](https://www.g2.com/products/google-workspace/reviews) — 4.6/5 stars (48017 reviews)
- [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) — 4.2/5 stars (18891 reviews)
- [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) — 4.6/5 stars (5821 reviews)

### Alternatives to Glia

- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6944 reviews)
- [LivePerson](https://www.g2.com/products/liveperson/reviews) — 4.3/5 stars (207 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7333 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)

---
## Top Discussions

### Dynamics 365 Remote Assist

- Title: [What you like the most in Dynamics 365?](https://www.g2.com/discussions/51290-what-you-like-the-most-in-dynamics-365) — 1 comment, 1 upvote
  > **Top comment:** "Its good"

### Upscope

- Title: [I am really curious to why you can not show all users when you login that are online at the moment?](https://www.g2.com/discussions/12709-i-am-really-curious-to-why-you-can-not-show-all-users-when-you-login-that-are-online-at-the-moment) — 2 comments, 1 upvote
  > **Top comment:** "Hi Michael, 
We just recently saw this, I had not realised there were comments added here so I apologise for the late reply. 

The Upscope search page by..."
- Title: [Security](https://www.g2.com/discussions/security-c9b57bb7-8771-4d53-a8cb-d4e8bbc9617d) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Upscope is used by banking, health and SaaS companies worldwide because it gives them complete control over what data is transferred if any. Upscope is ISO..."
- Title: [Interactive features](https://www.g2.com/discussions/interactive-features) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "The support agent can click and scroll directly on the customer's screen. The customer will see a second mouse cursor appear and they can work together to..."
- Title: [No-download software](https://www.g2.com/discussions/no-download-software) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Neither the customer or the agent needs to download or install any software. Upscope cobrowsing is added to your website when you first sign up. After that,..."

### Glia

- Title: [What is call center software for banks?](https://www.g2.com/discussions/what-is-call-center-software-for-banks) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Banking call center software is a specialized communication system that lets financial institutions handle customer service interactions efficiently. Banking..."
- Title: [How easy is integrating Glia’s voice chat and AI voice solutions with existing systems?](https://www.g2.com/discussions/how-easy-is-integrating-glia-s-voice-chat-and-ai-voice-solutions-with-existing-systems) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Glia offers pre-built integrations and a ChannelLess® Architecture that seamlessly connects voice, digital, and AI channels with your existing tech stack...."
- Title: [What makes Glia’s AI voice solutions different from traditional contact center technologies?](https://www.g2.com/discussions/what-makes-glia-s-ai-voice-solutions-different-from-traditional-contact-center-technologies) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Glia’s AI voice solutions unify human and AI interactions on one platform, offering predictive routing, cognitive quality management, and AI-powered..."
- Title: [Can Glia’s voice chat solutions handle high call volumes effectively?](https://www.g2.com/discussions/can-glia-s-voice-chat-solutions-handle-high-call-volumes-effectively) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Yes, Glia’s Virtual Assistant manages over 900 banking user journeys, containing high-volume inquiries through AI automation. It personalizes greetings,..."
- Title: [How do AI voice solutions from Glia enhance agent productivity and customer satisfaction?](https://www.g2.com/discussions/how-do-ai-voice-solutions-from-glia-enhance-agent-productivity-and-customer-satisfaction) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Glia’s AI voice solutions act as agent co-pilots, providing real-time coaching, summarizing customer history, and automating post-call tasks. This AI..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/dynamics-365-remote-assist-vs-upscope-vs-glia)