# Dynamics 365 Remote Assist vs Upscope Comparison

| | Dynamics 365 Remote Assist | Upscope | 
|---|---|---|
| **Star Rating** | 4.1 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 17 | 118 | 
| **Largest Market Segment** | Small-Business (40.0% of reviews) | Small-Business (45.5% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Dynamics 365 Remote Assist

**Not enough data**

### Upscope

Pros:
- Ease of Use (3 reviews)
- Customer Engagement (2 reviews)

Cons:
- Access Issues (1 reviews)
- Connectivity Issues (1 reviews)

---
## Ratings Comparison
| Rating | Dynamics 365 Remote Assist | Upscope | 
|---|---|---|
  | **Meets Requirements** | 8.5 (9 reviews) | 9.1 (96 reviews) | 
  | **Ease of Use** | 8.5 (9 reviews) | 9.5 (96 reviews) | 
  | **Ease of Setup** | Not enough data | 9.5 (36 reviews) | 
  | **Ease of Admin** | Not enough data | 9.7 (29 reviews) | 
  | **Quality of Support** | 8.0 (9 reviews) | 9.1 (76 reviews) | 
  | **Has the product been a good partner in doing business?** | Not enough data | 9.8 (32 reviews) | 
  | **Product Direction (% positive)** | 7.4 (9 reviews) | 9.4 (91 reviews) | 

---
## Pricing

### Dynamics 365 Remote Assist

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Upscope

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### Team Collaboration

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Remote Assist** | N/A | N/A |
| **Upscope** | N/A | N/A |

#### Communication

| Feature | Dynamics 365 Remote Assist | Upscope | 
|---|---|---|
| **Status Updates** | Not enough data | Not enough data | 
| **Instant Messaging** | Not enough data | Not enough data | 
| **Activity Feed** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Comments and Voting** | Not enough data | Not enough data | 
| **Discussions** | Not enough data | Not enough data | 
| **User Directory** | Not enough data | Not enough data | 
| **Online Status of Coworkers** | Not enough data | Not enough data | 

#### Content Management

| Feature | Dynamics 365 Remote Assist | Upscope | 
|---|---|---|
| **File Sharing** | Not enough data | Not enough data | 
| **Document Collaboration** | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 
| **Surveys** | Not enough data | Not enough data | 

#### Productivity Tools

| Feature | Dynamics 365 Remote Assist | Upscope | 
|---|---|---|
| **Task Management** | Not enough data | Not enough data | 
| **Calendar** | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | 
| **Mobile** | Not enough data | Not enough data | 
| **Multi-Language Support** | Not enough data | Not enough data | 

#### Administration

| Feature | Dynamics 365 Remote Assist | Upscope | 
|---|---|---|
| **Moderation** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 

### Screen Sharing

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Remote Assist** | N/A | N/A |
| **Upscope** | 9.0/10 | 35 |

#### Presenter Tools

| Feature | Dynamics 365 Remote Assist | Upscope | 
|---|---|---|
| **Live Preview** | Not enough data | 9.3 (30 reviews) | 
| **Notifications Blocker** | Not enough data | 8.9 (24 reviews) | 
| **Remote Control** | Not enough data | 9.6 (30 reviews) | 
| **Switch Presenter** | Not enough data | 9.5 (23 reviews) | 

#### Conferencing Options

| Feature | Dynamics 365 Remote Assist | Upscope | 
|---|---|---|
| **Group Live Chat** | Not enough data | 8.4 (23 reviews) | 
| **Audio Conferencing** | Not enough data | 8.5 (26 reviews) | 
| **Video Conferencing** | Not enough data | 8.2 (23 reviews) | 

#### Application Tools

| Feature | Dynamics 365 Remote Assist | Upscope | 
|---|---|---|
| **Password Protection** | Not enough data | 8.8 (23 reviews) | 
| **Recording** | Not enough data | 9.3 (26 reviews) | 
| **In-Browser Application** | Not enough data | 9.7 (29 reviews) | 

#### Agentic AI - Screen Sharing

| Feature | Dynamics 365 Remote Assist | Upscope | 
|---|---|---|
| **Decision Making** | Not enough data | Not enough data | 

### AR Collaboration Tools

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Remote Assist** | 8.9/10 | 5 |
| **Upscope** | N/A | N/A |

#### Remote Support

| Feature | Dynamics 365 Remote Assist | Upscope | 
|---|---|---|
| **Video chat** | 8.7 (5 reviews) | Not enough data | 
| **Live text chat** | Not enough data | Not enough data | 
| **Ticket submitting** | 9.0 (5 reviews) | Not enough data | 

#### Hardware Integration

| Feature | Dynamics 365 Remote Assist | Upscope | 
|---|---|---|
| **Mobile phones** | Not enough data | Not enough data | 
| **AR glasses** | Not enough data | Not enough data | 
| **Tablets** | Not enough data | Not enough data | 

#### Content

| Feature | Dynamics 365 Remote Assist | Upscope | 
|---|---|---|
| **Guided content** | Not enough data | Not enough data | 
| **Content management** | Not enough data | Not enough data | 
| **AR annotations** | Not enough data | Not enough data | 

### Co-Browsing

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Remote Assist** | N/A | N/A |
| **Upscope** | 9.4/10 | 50 |

#### Administration

| Feature | Dynamics 365 Remote Assist | Upscope | 
|---|---|---|
| **Access Control** | Not enough data | 9.6 (48 reviews) | 
| **Web Page Navigation** | Not enough data | 9.4 (48 reviews) | 
| **Real Time Assistance** | Not enough data | 9.4 (46 reviews) | 

#### Security

| Feature | Dynamics 365 Remote Assist | Upscope | 
|---|---|---|
| **Data Security** | Not enough data | 9.4 (45 reviews) | 
| **Data Masking** | Not enough data | 9.3 (45 reviews) | 

---
## Categories

**Unique to Dynamics 365 Remote Assist (1):** [AR Collaboration Tools](https://www.g2.com/categories/ar-collaboration-tools)

**Unique to Upscope (2):** [Screen Sharing Software](https://www.g2.com/categories/screen-sharing), [Co-Browsing Software](https://www.g2.com/categories/co-browsing)


---
## Reviewer Demographics

### By Company Size

| Segment | Dynamics 365 Remote Assist | Upscope | 
|---|---|---|
| **Small-Business** | 40.0% | 45.5% | 
| **Mid-Market** | 26.7% | 36.4% | 
| **Enterprise** | 33.3% | 18.2% | 

### By Industry

#### Dynamics 365 Remote Assist

- **Information Technology and Services:** 25.0%
- **Computer Software:** 12.5%
- **Non-Profit Organization Management:** 6.3%
- **Military:** 6.3%
- **Investment Management:** 6.3%
- **Hospitality:** 6.3%
- **Health, Wellness and Fitness:** 6.3%
- **Construction:** 6.3%
- **Computer Networking:** 6.3%
- **Computer & Network Security:** 6.3%
- **Other:** 12.5%

#### Upscope

- **Financial Services:** 20.0%
- **Computer Software:** 13.6%
- **Consulting:** 7.3%
- **Information Technology and Services:** 7.3%
- **Insurance:** 6.4%
- **Consumer Services:** 5.5%
- **Automotive:** 4.5%
- **Banking:** 4.5%
- **Marketing and Advertising:** 3.6%
- **Legal Services:** 3.6%
- **Other:** 23.6%

---
## Alternatives

### Alternatives to Dynamics 365 Remote Assist

- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3958 reviews)
- [Streem](https://www.g2.com/products/streem/reviews) — 4.5/5 stars (82 reviews)
- [SightCall](https://www.g2.com/products/sightcall/reviews) — 4.6/5 stars (21 reviews)
- [Help Lightning](https://www.g2.com/products/help-lightning/reviews) — 4.8/5 stars (67 reviews)
- [TeamViewer Frontline](https://www.g2.com/products/teamviewer-frontline/reviews) — 4.3/5 stars (62 reviews)
- [Vuforia Chalk](https://www.g2.com/products/vuforia-chalk/reviews) — 4.4/5 stars (17 reviews)
- [XMReality](https://www.g2.com/products/xmreality/reviews) — 4.5/5 stars (38 reviews)
- [Remote Eye](https://www.g2.com/products/remote-eye/reviews) — 4.7/5 stars (33 reviews)
- [Librestream](https://www.g2.com/products/librestream/reviews) — 4.7/5 stars (13 reviews)
- [Zoho Lens](https://www.g2.com/products/zoho-lens/reviews) — 4.7/5 stars (22 reviews)

### Alternatives to Upscope

- [Surfly](https://www.g2.com/products/surfly/reviews) — 4.8/5 stars (100 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3958 reviews)
- [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) — 4.7/5 stars (694 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (501 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56383 reviews)
- [GoTo Meeting](https://www.g2.com/products/goto-meeting/reviews) — 4.2/5 stars (17097 reviews)
- [Google Workspace](https://www.g2.com/products/google-workspace/reviews) — 4.6/5 stars (48004 reviews)
- [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) — 4.2/5 stars (18890 reviews)
- [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) — 4.6/5 stars (5819 reviews)

---
## Top Discussions

### Dynamics 365 Remote Assist

- Title: [What you like the most in Dynamics 365?](https://www.g2.com/discussions/51290-what-you-like-the-most-in-dynamics-365) — 1 comment, 1 upvote
  > **Top comment:** "Its good"

### Upscope

- Title: [I am really curious to why you can not show all users when you login that are online at the moment?](https://www.g2.com/discussions/12709-i-am-really-curious-to-why-you-can-not-show-all-users-when-you-login-that-are-online-at-the-moment) — 2 comments, 1 upvote
  > **Top comment:** "Hi Michael, 
We just recently saw this, I had not realised there were comments added here so I apologise for the late reply. 

The Upscope search page by..."
- Title: [Security](https://www.g2.com/discussions/security-c9b57bb7-8771-4d53-a8cb-d4e8bbc9617d) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Upscope is used by banking, health and SaaS companies worldwide because it gives them complete control over what data is transferred if any. Upscope is ISO..."
- Title: [Interactive features](https://www.g2.com/discussions/interactive-features) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "The support agent can click and scroll directly on the customer's screen. The customer will see a second mouse cursor appear and they can work together to..."
- Title: [No-download software](https://www.g2.com/discussions/no-download-software) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Neither the customer or the agent needs to download or install any software. Upscope cobrowsing is added to your website when you first sign up. After that,..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/dynamics-365-remote-assist-vs-upscope)