# Dynamics 365 Remote Assist vs Help Lightning Comparison


| | Dynamics 365 Remote Assist | Help Lightning | 
|---|---|---|
| **Star Rating** | 4.1 out of 5 | 4.8 out of 5 | 
| **Total Reviews** | 17 | 67 | 

---
## Top Pros & Cons

### Dynamics 365 Remote Assist

**Not enough data**

### Help Lightning

Pros:
- Ease of Use (7 reviews)
- Customer Support (5 reviews)

Cons:
- Delay Issues (4 reviews)
- Connectivity Issues (3 reviews)

---
## Ratings Comparison
| Rating | Dynamics 365 Remote Assist | Help Lightning | 
|---|---|---|
  | **Meets Requirements** | 8.5 (9 reviews) | 9.2 (52 reviews) | 
  | **Ease of Use** | 8.5 (9 reviews) | 9.0 (53 reviews) | 
  | **Ease of Setup** | Not enough data | 9.1 (44 reviews) | 
  | **Ease of Admin** | Not enough data | 9.5 (33 reviews) | 
  | **Quality of Support** | 8.0 (9 reviews) | 9.5 (53 reviews) | 
  | **Has the product been a good partner in doing business?** | Not enough data | 9.6 (33 reviews) | 
  | **Product Direction (% positive)** | 7.4 (9 reviews) | 10.0 (51 reviews) | 

---
## Pricing

### Dynamics 365 Remote Assist

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Help Lightning

#### Entry-Level Pricing

Plan: Enterprise 

Price: Starting at $75,000.00 200 License Per Year

Description: Our Enterprise License includes 200 professional licenses, implementation services, and custom support. Additional blocks of licenses can be purchased separately.

Key Features:
- Remote Visual  Guidance suite
- Eco-System integration
- API, SDK access

[Browse all 2 editions](https://www.g2.com/products/help-lightning/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Collaboration & Productivity

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Remote Assist** | N/A | N/A |
| **Help Lightning** | N/A | N/A |

#### Additional Functionality

| Feature | Dynamics 365 Remote Assist | Help Lightning | 
|---|---|---|
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **To-Do List** | Not enough data | Not enough data | 
| **@mentions** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **File Management** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Screen Sharing** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Brainstorming** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **File Transfer** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Status Tracking** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Real Time Editing** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Assignment Management** | Not enough data | Not enough data | 
| **Task Scheduling** | Not enough data | Not enough data | 
| **Project Management** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Secure Data Storage** | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Task Progress Tracking** | Not enough data | Not enough data | 
| **Discussions/Forums** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Progress Tracking** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 

### Industrial AR Platforms

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Remote Assist** | N/A | N/A |
| **Help Lightning** | N/A | N/A |

#### Content

| Feature | Dynamics 365 Remote Assist | Help Lightning | 
|---|---|---|
| **Guided Processes** | Not enough data | Not enough data | 
| **Video** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 

#### Product Creation

| Feature | Dynamics 365 Remote Assist | Help Lightning | 
|---|---|---|
| **Deployment** | Not enough data | Not enough data | 
| **Collaborate** | Not enough data | Not enough data | 
| **Tag** | Not enough data | Not enough data | 

#### Data Storage & Management

| Feature | Dynamics 365 Remote Assist | Help Lightning | 
|---|---|---|
| **IoT Data** | Not enough data | Not enough data | 
| **Hardware** | Not enough data | Not enough data | 
| **Scan** | Not enough data | Not enough data | 

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Remote Assist** | N/A | N/A |
| **Help Lightning** | 7.8/10 | 7 |

#### Collaboration Tools

| Feature | Dynamics 365 Remote Assist | Help Lightning | 
|---|---|---|
| **Screen Sharing** | Not enough data | 6.4 (6 reviews) | 
| **Presentations** | Not enough data | 6.3 (5 reviews) | 
| **Whiteboarding** | Not enough data | 6.4 (6 reviews) | 
| **Real-Time Chat** | Not enough data | Not enough data | 
| **Hand Raising** | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 
| **Private Chat** | Not enough data | Not enough data | 
| **Real-Time Chat** | Not enough data | Not enough data | 

#### Meeting Coordination

| Feature | Dynamics 365 Remote Assist | Help Lightning | 
|---|---|---|
| **Scheduling** | Not enough data | Not enough data | 
| **Video Call Recording** | Not enough data | 8.3 (6 reviews) | 
| **Participant Permissions** | Not enough data | Not enough data | 
| **One-Click Join** | Not enough data | 8.1 (6 reviews) | 
| **Video Streaming** | Not enough data | Not enough data | 
| **On-Demand Recording** | Not enough data | Not enough data | 
| **Call Recording** | Not enough data | Not enough data | 
| **Call Recording** | Not enough data | Not enough data | 
| **Event Scheduling** | Not enough data | Not enough data | 

#### Software Type

| Feature | Dynamics 365 Remote Assist | Help Lightning | 
|---|---|---|
| **Mobile** | Not enough data | 9.2 (6 reviews) | 
| **Browser Application** | Not enough data | 9.0 (5 reviews) | 
| **Desktop Application** | Not enough data | 9.0 (5 reviews) | 

#### Agentic AI - Video Conferencing

| Feature | Dynamics 365 Remote Assist | Help Lightning | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Dynamics 365 Remote Assist | Help Lightning | 
|---|---|---|
| **Video Support** | Not enough data | Not enough data | 
| **AI/Machine Learning** | Not enough data | Not enough data | 
| **Attendance Management** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Registration Management** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Transcripts/Chat History** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Data Security** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Two-Way Audio & Video** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Conferencing** | Not enough data | Not enough data | 
| **Breakout Rooms** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Whiteboard** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Meeting Management** | Not enough data | Not enough data | 
| **Brainstorming** | Not enough data | Not enough data | 
| **Presentation Streaming** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **User Management** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **File Transfer** | Not enough data | Not enough data | 
| **Email Reminders** | Not enough data | Not enough data | 
| **Remote Access/Control** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Microsoft Outlook Integration** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Auto Framing** | Not enough data | Not enough data | 
| **On-Demand Webcasting** | Not enough data | Not enough data | 
| **Automatic Transcription** | Not enough data | Not enough data | 
| **Two Way Audio & Video** | Not enough data | Not enough data | 
| **User Profiles** | Not enough data | Not enough data | 
| **Video Management** | Not enough data | Not enough data | 
| **Polls/Voting** | Not enough data | Not enough data | 
| **Event Management** | Not enough data | Not enough data | 
| **Brand Management** | Not enough data | Not enough data | 
| **HD Audio/Video** | Not enough data | Not enough data | 
| **Presentation Tools** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Host Controls** | Not enough data | Not enough data | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Remote Assist** | N/A | N/A |
| **Help Lightning** | 8.8/10 | 35 |

#### Administration

| Feature | Dynamics 365 Remote Assist | Help Lightning | 
|---|---|---|
| **Screen Sharing** | Not enough data | 9.3 (31 reviews) | 
| **File Sharing** | Not enough data | 8.8 (33 reviews) | 
| **Session Recording** | Not enough data | 9.6 (30 reviews) | 
| **Unattended Remote Access** | Not enough data | 8.1 (22 reviews) | 
| **Multi - Session Handling** | Not enough data | 8.1 (24 reviews) | 
| **Multi-Monitor Support** | Not enough data | Feature Not Available | 

#### Maintenance

| Feature | Dynamics 365 Remote Assist | Help Lightning | 
|---|---|---|
| **Remote Reboot** | Not enough data | Feature Not Available | 
| **Remote Printing** | Not enough data | Feature Not Available | 

#### Communication 

| Feature | Dynamics 365 Remote Assist | Help Lightning | 
|---|---|---|
| **Text Chat** | Not enough data | 8.5 (26 reviews) | 
| **VoIP** | Not enough data | 8.2 (23 reviews) | 
| **Video Conference Call** | Not enough data | 8.9 (25 reviews) | 
| **Screen Annotations** | Not enough data | 9.2 (32 reviews) | 

#### Security

| Feature | Dynamics 365 Remote Assist | Help Lightning | 
|---|---|---|
| **Data Encryption** | Not enough data | 9.0 (26 reviews) | 
| **Compliance** | Not enough data | 8.9 (28 reviews) | 

#### Device Support

| Feature | Dynamics 365 Remote Assist | Help Lightning | 
|---|---|---|
| **Mobile Device Access** | Not enough data | 9.0 (29 reviews) | 
| **Multi-Platform Support** | Not enough data | 8.8 (28 reviews) | 
| **Cross-Platform** | Not enough data | 8.7 (27 reviews) | 
| **Video Support** | Not enough data | Not enough data | 

#### Performance

| Feature | Dynamics 365 Remote Assist | Help Lightning | 
|---|---|---|
| **Reporting** | Not enough data | 8.6 (29 reviews) | 

#### Additional Functionality

| Feature | Dynamics 365 Remote Assist | Help Lightning | 
|---|---|---|
| **Remote Monitoring & Management** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **File Transfer** | Not enough data | Not enough data | 
| **Two-Factor Authentication** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Summary Reports** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Session Transfer** | Not enough data | Not enough data | 
| **Remote Update/Installation** | Not enough data | Not enough data | 
| **Audit Trail** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Server Monitoring** | Not enough data | Not enough data | 
| **Real-Time Updates** | Not enough data | Not enough data | 
| **Troubleshooting** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Multiple User Accounts** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Remote Access/Control** | Not enough data | Not enough data | 
| **User Management** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Diagnostic Tools** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 

### AR Collaboration Tools

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Remote Assist** | 8.9/10 | 5 |
| **Help Lightning** | 8.8/10 | 20 |

#### Remote Support

| Feature | Dynamics 365 Remote Assist | Help Lightning | 
|---|---|---|
| **Video chat** | 8.7 (5 reviews) | 9.3 (14 reviews) | 
| **Live text chat** | Not enough data | 8.0 (11 reviews) | 
| **Ticket submitting** | 9.0 (5 reviews) | 8.5 (9 reviews) | 

#### Hardware Integration

| Feature | Dynamics 365 Remote Assist | Help Lightning | 
|---|---|---|
| **Mobile phones** | Not enough data | 9.0 (17 reviews) | 
| **AR glasses** | Not enough data | 9.0 (8 reviews) | 
| **Tablets** | Not enough data | 8.9 (14 reviews) | 

#### Content

| Feature | Dynamics 365 Remote Assist | Help Lightning | 
|---|---|---|
| **Guided content** | Not enough data | 9.1 (13 reviews) | 
| **Content management** | Not enough data | 8.6 (11 reviews) | 
| **AR annotations** | Not enough data | 9.0 (17 reviews) | 

### Remote Video Support

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Remote Assist** | N/A | N/A |
| **Help Lightning** | 8.1/10 | 15 |

#### Remote Support - Remote Video Support

| Feature | Dynamics 365 Remote Assist | Help Lightning | 
|---|---|---|
| **Video Control** | Not enough data | 8.6 (15 reviews) | 
| **Live Feed** | Not enough data | 8.2 (15 reviews) | 
| **Video Interaction** | Not enough data | 8.4 (15 reviews) | 

#### Content - Remote Video Support

| Feature | Dynamics 365 Remote Assist | Help Lightning | 
|---|---|---|
| **Content Management** | Not enough data | 8.2 (15 reviews) | 
| **Instruction** | Not enough data | 7.9 (15 reviews) | 

#### Platform - Remote Video Support

| Feature | Dynamics 365 Remote Assist | Help Lightning | 
|---|---|---|
| **Omni-channel** | Not enough data | 8.0 (15 reviews) | 
| **Self-Service** | Not enough data | 7.4 (15 reviews) | 
| **Usability** | Not enough data | 7.8 (15 reviews) | 

---
## Categories
**Shared Categories (1):** [AR Collaboration Tools](https://www.g2.com/categories/ar-collaboration-tools)


**Unique to Help Lightning (5):** [Industrial AR Platforms](https://www.g2.com/categories/industrial-ar-platforms), [Augmented Reality (AR) Training Simulator Software](https://www.g2.com/categories/ar-training-simulator), [Video Conferencing Software](https://www.g2.com/categories/video-conferencing), [Remote Support Software](https://www.g2.com/categories/remote-support), [Remote Video Support Software](https://www.g2.com/categories/remote-video-support)


---
## Reviewer Demographics

### By Company Size

| Segment | Dynamics 365 Remote Assist | Help Lightning | 
|---|---|---|
| **Small-Business** | 40.0% | 21.0% | 
| **Mid-Market** | 26.7% | 41.9% | 
| **Enterprise** | 33.3% | 37.1% | 

### By Industry

#### Dynamics 365 Remote Assist

- **Information Technology and Services:** 25.0%
- **Computer Software:** 12.5%
- **Non-Profit Organization Management:** 6.3%
- **Military:** 6.3%
- **Investment Management:** 6.3%
- **Hospitality:** 6.3%
- **Health, Wellness and Fitness:** 6.3%
- **Construction:** 6.3%
- **Computer Networking:** 6.3%
- **Computer & Network Security:** 6.3%
- **Other:** 12.5%

#### Help Lightning

- **Chemicals:** 14.5%
- **Information Technology and Services:** 11.3%
- **Mechanical or Industrial Engineering:** 9.7%
- **Medical Devices:** 9.7%
- **Hospital & Health Care:** 8.1%
- **Consumer Services:** 4.8%
- **Retail:** 4.8%
- **Computer Hardware:** 3.2%
- **Machinery:** 3.2%
- **Gambling & Casinos:** 3.2%
- **Other:** 27.4%

---
## Alternatives

### Alternatives to Dynamics 365 Remote Assist

- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (4197 reviews)
- [Streem](https://www.g2.com/products/streem/reviews) — 4.5/5 stars (87 reviews)
- [SightCall](https://www.g2.com/products/sightcall/reviews) — 4.6/5 stars (21 reviews)
- [TeamViewer Frontline](https://www.g2.com/products/teamviewer-frontline/reviews) — 4.3/5 stars (62 reviews)
- [Vuforia Chalk](https://www.g2.com/products/vuforia-chalk/reviews) — 4.4/5 stars (17 reviews)
- [XMReality](https://www.g2.com/products/xmreality/reviews) — 4.5/5 stars (38 reviews)
- [Trimble Connect](https://www.g2.com/products/trimble-connect/reviews) — 4.4/5 stars (53 reviews)
- [Remote Eye](https://www.g2.com/products/remote-eye/reviews) — 4.7/5 stars (33 reviews)
- [Librestream](https://www.g2.com/products/librestream/reviews) — 4.7/5 stars (13 reviews)
- [Zoho Lens](https://www.g2.com/products/zoho-lens/reviews) — 4.7/5 stars (22 reviews)

### Alternatives to Help Lightning

- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (4197 reviews)
- [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) — 4.7/5 stars (742 reviews)
- [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1101 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56382 reviews)
- [ISL Online](https://www.g2.com/products/isl-online/reviews) — 4.6/5 stars (621 reviews)
- [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (519 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (5038 reviews)
- [Livestorm](https://www.g2.com/products/livestorm/reviews) — 4.4/5 stars (1738 reviews)
- [Whereby Meetings](https://www.g2.com/products/whereby-meetings/reviews) — 4.6/5 stars (1160 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (469 reviews)

---
## Top Discussions

### Dynamics 365 Remote Assist

- Title: [What you like the most in Dynamics 365?](https://www.g2.com/discussions/51290-what-you-like-the-most-in-dynamics-365) — 1 comment, 1 upvote
  > **Top comment:** "Its good"

### Help Lightning

- Title: [What is your biggest aim in producing this application ?](https://www.g2.com/discussions/52118-what-is-your-biggest-aim-in-producing-this-application) — 1 comment, 1 upvote
  > **Top comment:** "Virtual Interactive Presence"
- Title: [Have you experienced connection issues in some countries?](https://www.g2.com/discussions/50229-have-you-experienced-connection-issues-in-some-countries) — 1 comment, 1 upvote
  > **Top comment:** "We do experience connection issues at some sites and locations, and the project teams tend to switch to MS Teams & Cisco Webex. I'd like to avoid this. 
I..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/dynamics-365-remote-assist-vs-help-lightning)