Compare Dynamics 365 Field Service and Workiz 
At a Glance
Market Segments
Mid-Market (37.6% of reviews)
Small-Business (96.2% of reviews)
Entry-Level Pricing
No pricing available
$187.00 1 Members Per Month
Dynamics 365 Field Service
Star Rating
(155)3.9 out of 5
Market Segments
Mid-Market (37.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Dynamics 365 Field ServiceWorkiz
Star Rating
(224)4.5 out of 5
Market Segments
Small-Business (96.2% of reviews)
Pros & Cons
Entry-Level Pricing
$187.00 1 Members Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Workiz excels in user experience, with an intuitive interface that simplifies invoicing, scheduling, and payments. Users appreciate how this all-in-one tool enhances productivity and streamlines operations, making it easy to manage tasks from a single platform.
- According to verified reviews, Dynamics 365 Field Service is praised for its advanced scheduling and resource optimization capabilities. Users highlight its ability to integrate seamlessly with other Microsoft products, such as Outlook and Teams, which enhances collaboration and operational efficiency.
- Reviewers mention that Workiz offers strong support for small businesses, with features like real-time job scheduling and technician tracking that help minimize missed appointments. This focus on small business needs is reflected in its higher G2 score and user satisfaction ratings.
- Users say that while Dynamics 365 Field Service provides powerful tools for field service management, some find it challenging to configure for specific workflows. This can lead to a steeper learning curve compared to Workiz, which is noted for its ease of setup and administration.
- Reviewers highlight that both platforms have strong communication features, but Workiz stands out with its integrated phone and text capabilities. This allows users to keep a record of all conversations related to jobs, enhancing customer service and operational transparency.
- According to recent feedback, Dynamics 365 Field Service is recognized for its IoT-driven proactive maintenance features, which can significantly enhance field operations. However, users note that the overall satisfaction and ease of use ratings are lower compared to Workiz, indicating a potential area for improvement.
Pricing
Entry-Level Pricing
Dynamics 365 Field Service
No pricing availableWorkiz
Kickstart
$187.00
1 Members Per Month
The perfect starter kit.
- Scheduling
- 2 Automations
- Jobs, estimates & invoices
Free Trial
Dynamics 365 Field Service
No trial information availableWorkiz
Free Trial is available
Ratings
Meets Requirements
8.6
132
8.7
160
Ease of Use
8.3
134
8.8
165
Ease of Setup
8.0
49
8.7
129
Ease of Admin
8.3
49
9.1
108
Quality of Support
8.3
129
8.7
159
Has the product been a good partner in doing business?
8.4
47
9.1
110
Product Direction (% positive)
7.6
128
9.2
139
Features by Category
Notifications
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Settings
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Personalization
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Online Appointment Scheduling
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Territory Mapping
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Route Planning
9.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Sales Performance Management
Not enough data
Not enough data
8.3
5
Not enough data
8.0
5
Not enough data
Presentation and Forms
7.7
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.7
5
7.8
44
Not enough data
6.2
24
Before the Job
8.2
93
8.5
119
8.0
80
8.8
113
8.1
85
8.7
111
7.8
79
8.4
105
On the Job
8.3
90
8.3
106
8.3
101
8.3
114
Feature Not Available
7.6
76
8.2
92
8.7
111
7.7
16
8.2
99
After the Job
8.2
98
8.3
110
8.0
93
8.3
106
7.8
88
8.8
112
8.1
86
8.1
91
Agentic AI - Field Service Management
Not enough data
8.9
6
Not enough data
7.8
6
Not enough data
8.3
6
Categories
Categories
Shared Categories
Dynamics 365 Field Service and Workiz are categorized as Field Service Management
Unique Categories
Dynamics 365 Field Service is categorized as Field Sales
Workiz is categorized as Online Appointment Scheduling
Reviews
Reviewers' Company Size
Dynamics 365 Field Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Workiz
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
7.4%
Education Management
5.4%
Computer Software
4.7%
Information Technology and Services
4.0%
Accounting
3.4%
Other
75.2%
Construction
33.0%
Consumer Services
24.5%
Transportation/Trucking/Railroad
4.7%
Electrical/Electronic Manufacturing
4.2%
Retail
3.8%
Other
29.7%
Alternatives
Discussions
Dynamics 365 Field Service has no discussions with answers
How do I transfer or patch over a call from our main WorkIz phone number to the next available extension/number? Also, Is there a way to sync the WorkIz work schedule to any of our other Calendar apps such as Google Calendar, Outlook, or Calendly??
1 Comment
TE
Hey, Raymond!
We’re happy to help! Workiz does have an integrated phone system with tons of capabilities. You can easily set up a second number on the call...Read more
How much is Workiz software?
1 Comment
KC
My small company has less than 5 people with room to grow. We picked the standard plan, which required an up-front investment of $2028. We also pay monthly...Read more
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