Compare Dynamics 365 Field Service and Smart Service
At a Glance
Market Segments
Mid-Market (38.0% of reviews)
Small-Business (84.6% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Dynamics 365 Field Service
Star Rating
(156)3.9 out of 5
Market Segments
Mid-Market (38.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Dynamics 365 Field Service
Smart Service
Star Rating
(13)4.3 out of 5
Market Segments
Small-Business (84.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Smart Service
Dynamics 365 Field Service vs Smart Service
When assessing the two solutions, reviewers found Smart Service easier to use and do business with overall. However, reviewers preferred the ease of set up with Dynamics 365 Field Service, along with administration.
- Reviewers felt that Smart Service meets the needs of their business better than Dynamics 365 Field Service.
- When comparing quality of ongoing product support, reviewers felt that Smart Service is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Smart Service over Dynamics 365 Field Service.
Pricing
Entry-Level Pricing
Dynamics 365 Field Service
No pricing availableSmart Service
No pricing availableFree Trial
Dynamics 365 Field Service
No trial information availableSmart Service
No trial information availableRatings
Meets Requirements
8.6
133
9.2
12
Ease of Use
8.3
135
8.5
12
Ease of Setup
8.0
50
6.9
7
Ease of Admin
8.3
49
8.1
6
Quality of Support
8.3
130
8.6
12
Has the product been a good partner in doing business?
8.4
47
8.6
6
Product Direction (% positive)
7.6
129
7.9
11
Features by Category
Territory Mapping
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Route Planning
9.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Sales Performance Management
Not enough data
Not enough data
8.3
5
Not enough data
8.0
5
Not enough data
Presentation and Forms
7.7
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.7
5
Not enough data
Not enough data
Not enough data
Before the Job
8.2
93
10.0
6
8.0
80
9.0
5
8.1
85
9.4
6
7.8
79
9.4
6
On the Job
8.3
90
8.0
5
8.3
101
8.6
6
Feature Not Available
Not enough data
8.2
92
8.1
6
7.7
16
Not enough data
After the Job
8.2
98
8.9
6
8.0
93
Not enough data
7.8
88
9.7
6
8.1
87
Not enough data
Agentic AI - Field Service Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dynamics 365 Field Service and Smart Service are categorized as Field Service Management
Unique Categories
Dynamics 365 Field Service is categorized as Field Sales
Smart Service has no unique categories
Reviews
Reviewers' Company Size
Dynamics 365 Field Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Smart Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
7.3%
Education Management
5.3%
Computer Software
4.7%
Information Technology and Services
4.0%
Accounting
3.3%
Other
75.3%
Consumer Services
23.1%
Construction
15.4%
Retail
7.7%
Marketing and Advertising
7.7%
Information Technology and Services
7.7%
Other
38.5%
Alternatives
Discussions
Dynamics 365 Field Service has no discussions with answers
Smart Service has no discussions with answers
