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Compare Dynamics 365 Field Service and Smart Service 
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At a Glance
Market Segments
Mid-Market (37.6% of reviews)
Small-Business (84.6% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Dynamics 365 Field Service
Star Rating
(155)3.9 out of 5
Market Segments
Mid-Market (37.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Dynamics 365 Field ServiceSmart Service
Star Rating
(13)4.3 out of 5
Market Segments
Small-Business (84.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Smart ServiceSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Dynamics 365 Field Service excels in its calendar functionality, scoring 8.3, but Smart Service outshines it with a perfect score of 10.0, making scheduling and job management significantly easier for users.
- Reviewers mention that while Dynamics 365 Field Service offers solid employee communication features with a score of 8.4, Smart Service provides a more robust solution, achieving a score of 9.0, which enhances real-time collaboration among team members.
- G2 users highlight that Smart Service's invoicing capabilities are particularly strong, scoring 9.7, compared to Dynamics 365 Field Service's 7.9, indicating that users find Smart Service more efficient for billing processes.
- Users on G2 note that the booking feature in Smart Service is rated at 9.7, significantly higher than Dynamics 365 Field Service's 7.9, suggesting that Smart Service offers a more user-friendly and effective booking experience.
- Reviewers mention that while both products provide reporting features, Smart Service's reports score 8.7, slightly higher than Dynamics 365 Field Service's 8.2, indicating a preference for the clarity and usability of Smart Service's reporting tools.
- Users say that Dynamics 365 Field Service has a strong performance dashboard feature with a score of 8.3, but Smart Service's overall analytics capabilities are perceived as superior, leading to better insights and decision-making for users.
Pricing
Entry-Level Pricing
Dynamics 365 Field Service
No pricing availableSmart Service
No pricing availableFree Trial
Dynamics 365 Field Service
No trial information availableSmart Service
No trial information availableRatings
Meets Requirements
8.6
132
9.2
12
Ease of Use
8.3
134
8.5
12
Ease of Setup
8.0
49
6.9
7
Ease of Admin
8.3
49
8.1
6
Quality of Support
8.3
129
8.6
12
Has the product been a good partner in doing business?
8.4
47
8.6
6
Product Direction (% positive)
7.6
128
7.9
11
Features by Category
Territory Mapping
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Route Planning
9.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Sales Performance Management
Not enough data
Not enough data
8.3
5
Not enough data
8.0
5
Not enough data
Presentation and Forms
7.7
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.7
5
Not enough data
Not enough data
Not enough data
Before the Job
8.2
93
10.0
6
8.0
80
9.0
5
8.1
85
9.4
6
7.8
79
9.4
6
On the Job
8.3
90
8.0
5
8.3
101
8.6
6
Feature Not Available
Not enough data
8.2
92
8.1
6
7.7
16
Not enough data
After the Job
8.2
98
8.9
6
8.0
93
Not enough data
7.8
88
9.7
6
8.1
86
Not enough data
Agentic AI - Field Service Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dynamics 365 Field Service and Smart Service are categorized as Field Service Management
Unique Categories
Dynamics 365 Field Service is categorized as Field Sales
Smart Service has no unique categories
Reviews
Reviewers' Company Size
Dynamics 365 Field Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Smart Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
7.4%
Education Management
5.4%
Computer Software
4.7%
Information Technology and Services
4.0%
Higher Education
3.4%
Other
75.2%
Consumer Services
23.1%
Construction
15.4%
Retail
7.7%
Marketing and Advertising
7.7%
Information Technology and Services
7.7%
Other
38.5%
Alternatives
Discussions
Dynamics 365 Field Service has no discussions with answers
Smart Service has no discussions with answers
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