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Compare Dynamics 365 Field Service and Skedulo 
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At a Glance
Market Segments
Mid-Market (37.6% of reviews)
Mid-Market (57.2% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Dynamics 365 Field Service
Star Rating
(155)3.9 out of 5
Market Segments
Mid-Market (37.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Dynamics 365 Field ServiceSkedulo
Star Rating
(404)4.1 out of 5
Market Segments
Mid-Market (57.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about SkeduloSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Dynamics 365 Field Service excels in Route Planning, with a lead priority score of 9.0, allowing for efficient scheduling and optimized routes, while Skedulo's route planning features are less robust, leading to potential inefficiencies.
- Reviewers mention that the Calendar feature in Dynamics 365 Field Service is rated at 8.3, providing a user-friendly interface for scheduling, whereas Skedulo's calendar functionality is rated lower at 7.7, which may hinder user experience.
- G2 users highlight that both products have similar ratings for Quality of Support at 8.4, indicating that users can expect reliable assistance from both platforms when issues arise.
- Users on G2 report that Dynamics 365 Field Service offers superior Client Notifications with a score of 8.2, enhancing communication with clients, while Skedulo's notifications are rated lower at 7.1, which could impact client engagement.
- Reviewers mention that the Invoicing feature in Dynamics 365 Field Service is rated at 7.9, providing a more streamlined process compared to Skedulo's lower score of 6.2, which may lead to complications in billing.
- Users say that the Employee Communication tools in Dynamics 365 Field Service are rated at 8.4, facilitating better team collaboration, while Skedulo's communication features are rated lower at 7.3, potentially affecting team efficiency.
Pricing
Entry-Level Pricing
Dynamics 365 Field Service
No pricing availableSkedulo
No pricing availableFree Trial
Dynamics 365 Field Service
No trial information availableSkedulo
No trial information availableRatings
Meets Requirements
8.6
132
8.1
337
Ease of Use
8.3
134
8.4
339
Ease of Setup
8.0
49
7.5
223
Ease of Admin
8.3
49
8.0
205
Quality of Support
8.3
129
8.4
308
Has the product been a good partner in doing business?
8.4
47
8.5
197
Product Direction (% positive)
7.6
128
8.5
332
Features by Category
Territory Mapping
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Route Planning
9.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Sales Performance Management
Not enough data
Not enough data
8.3
5
Not enough data
8.0
5
Not enough data
Presentation and Forms
7.7
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.7
5
5.3
49
Not enough data
5.2
49
Before the Job
8.2
93
7.7
187
8.0
80
8.3
191
8.1
85
7.9
172
7.8
79
7.5
170
On the Job
8.3
90
8.1
183
8.3
101
7.3
170
Feature Not Available
6.8
149
8.2
92
7.1
141
7.7
16
6.3
95
After the Job
8.2
98
7.6
162
8.0
93
7.6
149
7.8
88
6.2
111
8.1
86
7.8
166
Agentic AI - Field Service Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Salesforce AppExchange Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dynamics 365 Field Service and Skedulo are categorized as Field Service Management
Unique Categories
Dynamics 365 Field Service is categorized as Field Sales
Skedulo is categorized as Salesforce AppExchange Apps and SAP Store
Reviews
Reviewers' Company Size
Dynamics 365 Field Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Skedulo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
7.4%
Education Management
5.4%
Computer Software
4.7%
Information Technology and Services
4.0%
Higher Education
3.4%
Other
75.2%
Hospital & Health Care
19.3%
Health, Wellness and Fitness
10.9%
Construction
7.7%
Real Estate
5.2%
Education Management
4.7%
Other
52.2%
Alternatives
Discussions
Dynamics 365 Field Service has no discussions with answers
What's the difference between Mobile Workforce Management and Field Service Management?
2 Comments
AN
Call representative Read more
Skedulo has no more discussions with answers
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