# Dynamics 365 Field Service vs Simpro Comparison

| | Dynamics 365 Field Service | Simpro | 
|---|---|---|
| **Star Rating** | 3.9 out of 5 | 4.1 out of 5 | 
| **Total Reviews** | 156 | 408 | 
| **Largest Market Segment** | Mid-Market (38.0% of reviews) | Small-Business (75.6% of reviews) | 
| **Entry Level Price** | No pricing available | Contact Us 1 Licence Per Month | 

---
## Top Pros & Cons

### Dynamics 365 Field Service

Pros:
- Easy Integration (2 reviews)
- Integrations (2 reviews)

Cons:
- Time-Consuming (2 reviews)
- Customization Difficulties (1 reviews)

### Simpro

Pros:
- Ease of Use (7 reviews)
- Data Management (5 reviews)

Cons:
- Complexity (4 reviews)
- Complex Setup (3 reviews)

---
## Ratings Comparison
| Rating | Dynamics 365 Field Service | Simpro | 
|---|---|---|
  | **Meets Requirements** | 8.6 (133 reviews) | 7.8 (292 reviews) | 
  | **Ease of Use** | 8.3 (135 reviews) | 7.8 (296 reviews) | 
  | **Ease of Setup** | 8.0 (50 reviews) | 6.4 (180 reviews) | 
  | **Ease of Admin** | 8.3 (49 reviews) | 7.6 (172 reviews) | 
  | **Quality of Support** | 8.3 (130 reviews) | 7.8 (281 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.4 (47 reviews) | 8.0 (170 reviews) | 
  | **Product Direction (% positive)** | 7.6 (129 reviews) | 8.4 (282 reviews) | 

---
## Pricing

### Dynamics 365 Field Service

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Simpro

#### Entry-Level Pricing

Plan: Simpro Premium

Price: Contact Us 1 Licence Per Month

Key Features:
- Lead Management
- Estimating and Quoting
- Scheduling and Dispatch

[Learn more about Simpro](https://www.g2.com/products/simpro/reviews)

#### Free Trial

No

---
## Features Comparison By Category

### Construction Project Management

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Field Service** | N/A | N/A |
| **Simpro** | 7.5/10 | 34 |

#### Task Management

| Feature | Dynamics 365 Field Service | Simpro | 
|---|---|---|
| **Construction Accounting Tool Integrations** | Not enough data | 8.0 (26 reviews) | 
| **Construction Estimating Tool Integration** | Not enough data | 7.2 (27 reviews) | 
| **Construction Workforce Management Tool Integration** | Not enough data | 7.4 (28 reviews) | 
| **Project Tracking** | Not enough data | 8.6 (32 reviews) | 
| **Information Management** | Not enough data | 8.3 (31 reviews) | 
| **Communication and Collaboration** | Not enough data | 7.1 (30 reviews) | 

#### Site Management

| Feature | Dynamics 365 Field Service | Simpro | 
|---|---|---|
| **Field Service Management** | Not enough data | 7.4 (30 reviews) | 
| **Field Collaboration** | Not enough data | 7.4 (29 reviews) | 
| **Mobile App** | Not enough data | 6.6 (31 reviews) | 
| **Field Reporting** | Not enough data | 7.0 (28 reviews) | 
| **Timesheets** | Not enough data | 7.2 (31 reviews) | 
| **Photo and Video Uploads** | Not enough data | 6.6 (30 reviews) | 
| **Workforce Scheduling** | Not enough data | 7.5 (31 reviews) | 

### Construction Estimating

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Field Service** | N/A | N/A |
| **Simpro** | 8.2/10 | 19 |

#### Workflow Management

| Feature | Dynamics 365 Field Service | Simpro | 
|---|---|---|
| **Proposal Generation** | Not enough data | 7.8 (18 reviews) | 
| **Integrations** | Not enough data | 7.8 (16 reviews) | 

#### Job Costing

| Feature | Dynamics 365 Field Service | Simpro | 
|---|---|---|
| **Access to Cost Databases** | Not enough data | 8.2 (17 reviews) | 
| **Digitizing Quantities** | Not enough data | 8.4 (16 reviews) | 
| **Work Breakdown Structure (WBS)** | Not enough data | 8.1 (15 reviews) | 

### Takeoff

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Field Service** | N/A | N/A |
| **Simpro** | N/A | N/A |

#### Data Gathering

| Feature | Dynamics 365 Field Service | Simpro | 
|---|---|---|
| **Cost Calculators** | Not enough data | Not enough data | 
| **Enterprise Search** | Not enough data | Not enough data | 
| **Multiple Input Formats** | Not enough data | Not enough data | 

#### Bid Generation

| Feature | Dynamics 365 Field Service | Simpro | 
|---|---|---|
| **Collaborative Editing** | Not enough data | Not enough data | 
| **Automated BoQs and BoMs** | Not enough data | Not enough data | 
| **Versioning** | Not enough data | Not enough data | 
| **Integration with Estimating Software** | Not enough data | Not enough data | 

### Mobile Forms Automation

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Field Service** | N/A | N/A |
| **Simpro** | 6.9/10 | 75 |

#### Development Tools

| Feature | Dynamics 365 Field Service | Simpro | 
|---|---|---|
| **Drag-and-drop Form Builder** | Not enough data | 6.4 (47 reviews) | 
| **API Builder** | Not enough data | 5.5 (34 reviews) | 
| **Integrations** | Not enough data | 6.5 (55 reviews) | 

#### Field Tools

| Feature | Dynamics 365 Field Service | Simpro | 
|---|---|---|
| **OCR** | Not enough data | 6.4 (32 reviews) | 
| **GPS & Time Stamps** | Not enough data | 7.6 (55 reviews) | 
| **Barcode and Signature Capture** | Not enough data | 6.5 (47 reviews) | 
| **Image and Video Capture** | Not enough data | 7.4 (58 reviews) | 
| **Offline Capability** | Not enough data | 5.9 (48 reviews) | 
| **Embedded Work Instructions** | Not enough data | 7.2 (54 reviews) | 

#### Back Office Tools

| Feature | Dynamics 365 Field Service | Simpro | 
|---|---|---|
| **Report Formatting** | Not enough data | 7.2 (61 reviews) | 
| **Roles and Permissions** | Not enough data | 8.4 (71 reviews) | 
| **Analytics Dashboards** | Not enough data | 7.9 (64 reviews) | 

### Field Sales

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Field Service** | 8.3/10 | 5 |
| **Simpro** | N/A | N/A |

#### Territory Mapping

| Feature | Dynamics 365 Field Service | Simpro | 
|---|---|---|
| **Custom Territory Mapping** | Not enough data | Not enough data | 
| **Strategic Selling** | Not enough data | Not enough data | 
| **Automatic Rep Assignment** | Not enough data | Not enough data | 

#### Route Planning

| Feature | Dynamics 365 Field Service | Simpro | 
|---|---|---|
| **Lead Priority** | 9.0 (5 reviews) | Not enough data | 
| **Optimized Sales Routes** | Not enough data | Not enough data | 
| **Map Directions** | Not enough data | Not enough data | 

#### Sales Performance Management

| Feature | Dynamics 365 Field Service | Simpro | 
|---|---|---|
| **Gamification** | Not enough data | Not enough data | 
| **Performance Dashboards** | 8.3 (5 reviews) | Not enough data | 
| **Sales Rep Tracker** | 8.0 (5 reviews) | Not enough data | 

#### Presentation and Forms

| Feature | Dynamics 365 Field Service | Simpro | 
|---|---|---|
| **Video and Interactive Media** | 7.7 (5 reviews) | Not enough data | 
| **Digital Contracts** | Not enough data | Not enough data | 
| **E-signature** | Not enough data | Not enough data | 

### Field Service Management

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Field Service** | 8.0/10 | 113 |
| **Simpro** | 7.3/10 | 252 |

#### Generative AI

| Feature | Dynamics 365 Field Service | Simpro | 
|---|---|---|
| **AI Text Summarization** | 7.7 (5 reviews) | 7.2 (99 reviews) | 
| **AI Image-to-Text** | Not enough data | 6.4 (91 reviews) | 

#### Before the Job

| Feature | Dynamics 365 Field Service | Simpro | 
|---|---|---|
| **Calendar** | 8.2 (93 reviews) | 7.6 (193 reviews) | 
| **Dispatch** | 8.0 (80 reviews) | 7.3 (179 reviews) | 
| **Roles** | 8.1 (85 reviews) | 7.9 (189 reviews) | 
| **Booking** | 7.8 (79 reviews) | 7.7 (167 reviews) | 

#### On the Job

| Feature | Dynamics 365 Field Service | Simpro | 
|---|---|---|
| **Location** | 8.3 (90 reviews) | 7.5 (192 reviews) | 
| **Employee Communication** | 8.3 (101 reviews) | 7.2 (198 reviews) | 
| **Client Notifications** | 8.2 (92 reviews) | 6.8 (150 reviews) | 
| **Field Sales** | 7.7 (16 reviews) | 6.9 (163 reviews) | 

#### After the Job

| Feature | Dynamics 365 Field Service | Simpro | 
|---|---|---|
| **Reports** | 8.2 (98 reviews) | 7.4 (216 reviews) | 
| **Analytics** | 8.0 (93 reviews) | 7.2 (199 reviews) | 
| **Invoicing** | 7.8 (88 reviews) | 8.2 (221 reviews) | 
| **CRM Integrations** | 8.1 (87 reviews) | 6.7 (155 reviews) | 

#### Agentic AI - Field Service Management

| Feature | Dynamics 365 Field Service | Simpro | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Field Service Management Software](https://www.g2.com/categories/field-service-management)

**Unique to Dynamics 365 Field Service (1):** [Field Sales Software](https://www.g2.com/categories/field-sales)

**Unique to Simpro (5):** [Construction Estimating Software](https://www.g2.com/categories/construction-estimating-software), [Construction Project Management Software](https://www.g2.com/categories/construction-project-management), [HVAC Software](https://www.g2.com/categories/hvac), [Takeoff Software](https://www.g2.com/categories/takeoff), [Mobile Forms Automation Software](https://www.g2.com/categories/mobile-forms-automation)


---
## Reviewer Demographics

### By Company Size

| Segment | Dynamics 365 Field Service | Simpro | 
|---|---|---|
| **Small-Business** | 31.3% | 75.6% | 
| **Mid-Market** | 38.0% | 24.2% | 
| **Enterprise** | 30.7% | 0.2% | 

### By Industry

#### Dynamics 365 Field Service

- **Hospital & Health Care:** 7.3%
- **Education Management:** 5.3%
- **Computer Software:** 4.7%
- **Information Technology and Services:** 4.0%
- **Accounting:** 3.3%
- **Higher Education:** 3.3%
- **Consumer Services:** 2.7%
- **Transportation/Trucking/Railroad:** 2.7%
- **Packaging and Containers:** 2.0%
- **Electrical/Electronic Manufacturing:** 2.0%
- **Other:** 62.7%

#### Simpro

- **Construction:** 37.4%
- **Electrical/Electronic Manufacturing:** 14.2%
- **Facilities Services:** 9.2%
- **Mechanical or Industrial Engineering:** 6.2%
- **Security and Investigations:** 5.0%
- **Consumer Services:** 3.2%
- **Information Technology and Services:** 3.0%
- **Utilities:** 2.7%
- **Telecommunications:** 2.5%
- **Public Safety:** 1.7%
- **Other:** 14.7%

---
## Alternatives

### Alternatives to Dynamics 365 Field Service

- [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) — 4.4/5 stars (1045 reviews)
- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (371 reviews)
- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (509 reviews)
- [Oracle Field Service Cloud](https://www.g2.com/products/oracle-field-service-cloud/reviews) — 4.0/5 stars (139 reviews)
- [IFS Cloud](https://www.g2.com/products/ifs-cloud/reviews) — 4.0/5 stars (272 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews)
- [ServiceMax](https://www.g2.com/products/ptc-servicemax/reviews) — 4.2/5 stars (145 reviews)
- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25824 reviews)
- [Geopointe](https://www.g2.com/products/geopointe/reviews) — 4.2/5 stars (284 reviews)
- [Field Nation](https://www.g2.com/products/field-nation/reviews) — 4.5/5 stars (400 reviews)

### Alternatives to Simpro

- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (371 reviews)
- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (509 reviews)
- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (359 reviews)
- [Procore](https://www.g2.com/products/procore/reviews) — 4.6/5 stars (4178 reviews)
- [Autodesk Forma (formerly Autodesk Construction Cloud)](https://www.g2.com/products/autodesk-forma-formerly-autodesk-construction-cloud/reviews) — 4.4/5 stars (5381 reviews)
- [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) — 4.4/5 stars (1045 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews)
- [TrueContext](https://www.g2.com/products/truecontext/reviews) — 4.5/5 stars (412 reviews)
- [Bluebeam](https://www.g2.com/products/bluebeam/reviews) — 4.5/5 stars (461 reviews)
- [Field Nation](https://www.g2.com/products/field-nation/reviews) — 4.5/5 stars (400 reviews)

---
## Top Discussions

### Dynamics 365 Field Service

No discussions available for this product.

### Simpro

- Title: [Your drop down list of industries served does not cover | Maintenance / Fire  etc](https://www.g2.com/discussions/your-drop-down-list-of-industries-served-does-not-cover-maintenance-fire-etc) — 1 comment, 1 upvote
  > **Top comment:** "Hi there Chris,

With over 150,000 simPRO users, the Ideas Portal receives many suggestions every day.  We can reassure you though that every idea..."
- Title: [Can you make it search anything within the job details field?](https://www.g2.com/discussions/can-you-make-it-search-anything-within-the-job-details-field) — 1 comment, 1 upvote
  > **Top comment:** "It can search for some things in the global search bar, but not everything can be searched"
- Title: [How is simPRO better than their competitors (or most others in their market)?](https://www.g2.com/discussions/how-is-simpro-better-than-their-competitors-or-most-others-in-their-market) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "The component that sets simPRO apart from our competitors is our commitment to customer success. Our experienced implementation consultants provide thorough..."
- Title: [What makes simPRO a leader in this space?](https://www.g2.com/discussions/what-makes-simpro-a-leader-in-this-space) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "simPRO is a leader in the field service management industry. We truly care about our customers’ success. More than 4,800 businesses trustsimPRO to help..."
- Title: [How technical do users need to be to use the software?](https://www.g2.com/discussions/how-technical-do-users-need-to-be-to-use-the-software) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Our implementation consultants, customer success and customer support teams ensure that you always have the help you need from the initial setup stage to..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/dynamics-365-field-service-vs-simpro)