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Compare Dynamics 365 Field Service and ServiceTrade 
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At a Glance
Market Segments
Mid-Market (37.6% of reviews)
Small-Business (46.2% of reviews)
Entry-Level Pricing
No pricing available
Contact Us 10 Technicians
Dynamics 365 Field Service
Star Rating
(155)3.9 out of 5
Market Segments
Mid-Market (37.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Dynamics 365 Field ServiceServiceTrade
Star Rating
(56)4.5 out of 5
Market Segments
Small-Business (46.2% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Contact Us 10 Technicians
Learn more about ServiceTradeSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Dynamics 365 Field Service has a solid Calendar feature rated at 8.3, but ServiceTrade edges ahead with a score of 8.4, indicating a more user-friendly experience for scheduling jobs.
- Reviewers mention that while Dynamics 365 Field Service offers decent Booking capabilities with a score of 7.9, ServiceTrade significantly outperforms with a score of 9.1, highlighting its superior ease of use in securing appointments.
- G2 users note that the Quality of Support for ServiceTrade is notably higher at 9.2 compared to Dynamics 365 Field Service's 8.4, suggesting that users feel more supported and valued with ServiceTrade.
- Users on G2 report that Dynamics 365 Field Service's Behavior Monitoring feature scores a low 7.0, while ServiceTrade shines with an impressive 8.8, indicating a more robust capability for tracking employee performance.
- Reviewers say that the Invoicing process in ServiceTrade is rated at 8.8, which is significantly better than Dynamics 365 Field Service's 7.9, suggesting that users find ServiceTrade's invoicing more efficient and user-friendly.
- Users report that ServiceTrade excels in CRM Integrations with a score of 9.5, compared to Dynamics 365 Field Service's 8.1, indicating a more seamless experience when connecting with other customer relationship management tools.
Pricing
Entry-Level Pricing
Dynamics 365 Field Service
No pricing availableServiceTrade
Premium
Contact Us
10 Technicians
Talk to sales to learn about your options and get the right package and pricing that suits your business. ServiceTrade is great for contractors with 5 to 5,000 technicians.
- scheduling
- dispatching
- sales
Free Trial
Dynamics 365 Field Service
No trial information availableServiceTrade
No trial information availableRatings
Meets Requirements
8.6
132
8.7
46
Ease of Use
8.3
134
8.9
46
Ease of Setup
8.0
49
8.4
31
Ease of Admin
8.3
49
9.1
34
Quality of Support
8.3
129
9.2
46
Has the product been a good partner in doing business?
8.4
47
9.4
34
Product Direction (% positive)
7.6
128
9.5
43
Features by Category
Territory Mapping
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Route Planning
9.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Sales Performance Management
Not enough data
Not enough data
8.3
5
Not enough data
8.0
5
Not enough data
Presentation and Forms
7.7
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Execution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.7
5
Not enough data
Not enough data
Not enough data
Before the Job
8.2
93
8.4
21
8.0
80
7.7
22
8.1
85
8.3
23
7.8
79
9.1
17
On the Job
8.3
90
8.3
21
8.3
101
8.3
21
Feature Not Available
8.8
15
8.2
92
8.0
20
7.7
16
7.4
7
After the Job
8.2
98
8.3
21
8.0
93
8.3
21
7.8
88
8.8
18
8.1
86
9.5
17
Agentic AI - Field Service Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dynamics 365 Field Service and ServiceTrade are categorized as Field Service Management
Unique Categories
Dynamics 365 Field Service is categorized as Field Sales
ServiceTrade is categorized as HVAC and Inspection Management
Reviews
Reviewers' Company Size
Dynamics 365 Field Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceTrade
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
7.4%
Education Management
5.4%
Computer Software
4.7%
Information Technology and Services
4.0%
Higher Education
3.4%
Other
75.2%
Construction
30.8%
Facilities Services
15.4%
Consumer Services
5.8%
Telecommunications
3.8%
Real Estate
3.8%
Other
40.4%
Alternatives
Discussions
Dynamics 365 Field Service has no discussions with answers
ServiceTrade has no discussions with answers
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