# Dynamics 365 Field Service vs ServiceTrade Comparison

| | Dynamics 365 Field Service | ServiceTrade | 
|---|---|---|
| **Star Rating** | 3.9 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 156 | 59 | 
| **Largest Market Segment** | Mid-Market (38.0% of reviews) | Small-Business (47.3% of reviews) | 
| **Entry Level Price** | No pricing available | Contact Us 10 Technicians | 

---
## Top Pros & Cons

### Dynamics 365 Field Service

Pros:
- Easy Integration (2 reviews)
- Integrations (2 reviews)

Cons:
- Time-Consuming (2 reviews)
- Customization Difficulties (1 reviews)

### ServiceTrade

**Not enough data**

---
## Ratings Comparison
| Rating | Dynamics 365 Field Service | ServiceTrade | 
|---|---|---|
  | **Meets Requirements** | 8.6 (133 reviews) | 8.7 (48 reviews) | 
  | **Ease of Use** | 8.3 (135 reviews) | 8.9 (48 reviews) | 
  | **Ease of Setup** | 8.0 (50 reviews) | 8.5 (33 reviews) | 
  | **Ease of Admin** | 8.3 (49 reviews) | 9.1 (34 reviews) | 
  | **Quality of Support** | 8.3 (130 reviews) | 9.2 (48 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.4 (47 reviews) | 9.4 (34 reviews) | 
  | **Product Direction (% positive)** | 7.6 (129 reviews) | 9.5 (45 reviews) | 

---
## Pricing

### Dynamics 365 Field Service

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### ServiceTrade

#### Entry-Level Pricing

Plan: Premium

Price: Contact Us 10 Technicians

Description: Talk to sales to learn about your options and get the right package and pricing that suits your business. ServiceTrade is great for contractors with 5 to 5,000 technicians.

Key Features:
- scheduling
- dispatching
- sales

[Learn more about ServiceTrade](https://www.g2.com/products/servicetrade/reviews)

#### Free Trial

No

---
## Features Comparison By Category

### Field Sales

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Field Service** | 8.3/10 | 5 |
| **ServiceTrade** | N/A | N/A |

#### Territory Mapping

| Feature | Dynamics 365 Field Service | ServiceTrade | 
|---|---|---|
| **Custom Territory Mapping** | Not enough data | Not enough data | 
| **Strategic Selling** | Not enough data | Not enough data | 
| **Automatic Rep Assignment** | Not enough data | Not enough data | 

#### Route Planning

| Feature | Dynamics 365 Field Service | ServiceTrade | 
|---|---|---|
| **Lead Priority** | 9.0 (5 reviews) | Not enough data | 
| **Optimized Sales Routes** | Not enough data | Not enough data | 
| **Map Directions** | Not enough data | Not enough data | 

#### Sales Performance Management

| Feature | Dynamics 365 Field Service | ServiceTrade | 
|---|---|---|
| **Gamification** | Not enough data | Not enough data | 
| **Performance Dashboards** | 8.3 (5 reviews) | Not enough data | 
| **Sales Rep Tracker** | 8.0 (5 reviews) | Not enough data | 

#### Presentation and Forms

| Feature | Dynamics 365 Field Service | ServiceTrade | 
|---|---|---|
| **Video and Interactive Media** | 7.7 (5 reviews) | Not enough data | 
| **Digital Contracts** | Not enough data | Not enough data | 
| **E-signature** | Not enough data | Not enough data | 

### Inspection Management

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Field Service** | N/A | N/A |
| **ServiceTrade** | N/A | N/A |

#### Planning

| Feature | Dynamics 365 Field Service | ServiceTrade | 
|---|---|---|
| **Checklists** | Not enough data | Not enough data | 
| **Approvals** | Not enough data | Not enough data | 
| **Scheduling** | Not enough data | Not enough data | 
| **Procedures** | Not enough data | Not enough data | 

#### Execution

| Feature | Dynamics 365 Field Service | ServiceTrade | 
|---|---|---|
| **Sampling** | Not enough data | Not enough data | 
| **Corrective Actions** | Not enough data | Not enough data | 
| **Data Capture** | Not enough data | Not enough data | 
| **Reports** | Not enough data | Not enough data | 
| **Ad-hoc Tasks** | Not enough data | Not enough data | 

#### Analytics

| Feature | Dynamics 365 Field Service | ServiceTrade | 
|---|---|---|
| **Monitoring** | Not enough data | Not enough data | 
| **KPIs** | Not enough data | Not enough data | 
| **Nonconformace** | Not enough data | Not enough data | 

### Field Service Management

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Field Service** | 8.0/10 | 113 |
| **ServiceTrade** | 8.4/10 | 27 |

#### Generative AI

| Feature | Dynamics 365 Field Service | ServiceTrade | 
|---|---|---|
| **AI Text Summarization** | 7.7 (5 reviews) | Not enough data | 
| **AI Image-to-Text** | Not enough data | Not enough data | 

#### Before the Job

| Feature | Dynamics 365 Field Service | ServiceTrade | 
|---|---|---|
| **Calendar** | 8.2 (93 reviews) | 8.5 (22 reviews) | 
| **Dispatch** | 8.0 (80 reviews) | 7.6 (23 reviews) | 
| **Roles** | 8.1 (85 reviews) | 8.3 (23 reviews) | 
| **Booking** | 7.8 (79 reviews) | 9.1 (17 reviews) | 

#### On the Job

| Feature | Dynamics 365 Field Service | ServiceTrade | 
|---|---|---|
| **Location** | 8.3 (90 reviews) | 8.3 (21 reviews) | 
| **Employee Communication** | 8.3 (101 reviews) | 8.3 (22 reviews) | 
| **Behavior Monitoring** | Feature Not Available | 8.8 (15 reviews) | 
| **Client Notifications** | 8.2 (92 reviews) | 8.0 (20 reviews) | 
| **Field Sales** | 7.7 (16 reviews) | 7.4 (7 reviews) | 

#### After the Job

| Feature | Dynamics 365 Field Service | ServiceTrade | 
|---|---|---|
| **Reports** | 8.2 (98 reviews) | 8.4 (22 reviews) | 
| **Analytics** | 8.0 (93 reviews) | 8.3 (21 reviews) | 
| **Invoicing** | 7.8 (88 reviews) | 8.9 (19 reviews) | 
| **CRM Integrations** | 8.1 (87 reviews) | 9.5 (17 reviews) | 

#### Agentic AI - Field Service Management

| Feature | Dynamics 365 Field Service | ServiceTrade | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Field Service Management Software](https://www.g2.com/categories/field-service-management)

**Unique to Dynamics 365 Field Service (1):** [Field Sales Software](https://www.g2.com/categories/field-sales)

**Unique to ServiceTrade (2):** [HVAC Software](https://www.g2.com/categories/hvac), [Inspection Management Software](https://www.g2.com/categories/inspection-management)


---
## Reviewer Demographics

### By Company Size

| Segment | Dynamics 365 Field Service | ServiceTrade | 
|---|---|---|
| **Small-Business** | 31.3% | 47.3% | 
| **Mid-Market** | 38.0% | 41.8% | 
| **Enterprise** | 30.7% | 10.9% | 

### By Industry

#### Dynamics 365 Field Service

- **Hospital & Health Care:** 7.3%
- **Education Management:** 5.3%
- **Computer Software:** 4.7%
- **Information Technology and Services:** 4.0%
- **Accounting:** 3.3%
- **Higher Education:** 3.3%
- **Consumer Services:** 2.7%
- **Transportation/Trucking/Railroad:** 2.7%
- **Packaging and Containers:** 2.0%
- **Electrical/Electronic Manufacturing:** 2.0%
- **Other:** 62.7%

#### ServiceTrade

- **Construction:** 29.6%
- **Facilities Services:** 16.7%
- **Consumer Services:** 5.6%
- **Telecommunications:** 3.7%
- **Real Estate:** 3.7%
- **Public Safety:** 3.7%
- **Mechanical or Industrial Engineering:** 3.7%
- **Accounting:** 1.9%
- **Aviation & Aerospace:** 1.9%
- **Building Materials:** 1.9%
- **Other:** 27.8%

---
## Alternatives

### Alternatives to Dynamics 365 Field Service

- [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) — 4.4/5 stars (1046 reviews)
- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (373 reviews)
- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (509 reviews)
- [Oracle Field Service Cloud](https://www.g2.com/products/oracle-field-service-cloud/reviews) — 4.0/5 stars (139 reviews)
- [IFS Cloud](https://www.g2.com/products/ifs-cloud/reviews) — 4.0/5 stars (272 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews)
- [ServiceMax](https://www.g2.com/products/ptc-servicemax/reviews) — 4.2/5 stars (145 reviews)
- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25835 reviews)
- [Geopointe](https://www.g2.com/products/geopointe/reviews) — 4.2/5 stars (284 reviews)
- [Field Nation](https://www.g2.com/products/field-nation/reviews) — 4.5/5 stars (401 reviews)

### Alternatives to ServiceTrade

- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (373 reviews)
- [BuildOps](https://www.g2.com/products/buildops/reviews) — 4.2/5 stars (69 reviews)
- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (509 reviews)
- [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) — 4.3/5 stars (204 reviews)
- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (364 reviews)
- [Service Fusion](https://www.g2.com/products/service-fusion/reviews) — 4.1/5 stars (121 reviews)
- [Simpro](https://www.g2.com/products/simpro/reviews) — 4.2/5 stars (423 reviews)
- [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) — 4.4/5 stars (1046 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews)
- [Field Nation](https://www.g2.com/products/field-nation/reviews) — 4.5/5 stars (401 reviews)

---
## Top Discussions

### Dynamics 365 Field Service

No discussions available for this product.

### ServiceTrade

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/dynamics-365-field-service-vs-servicetrade)