# Dynamics 365 Field Service vs Service Pro® Software Comparison

| | Dynamics 365 Field Service | Service Pro® Software | 
|---|---|---|
| **Star Rating** | 3.9 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 156 | 22 | 
| **Largest Market Segment** | Mid-Market (38.0% of reviews) | Mid-Market (77.3% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Dynamics 365 Field Service

Pros:
- Easy Integration (2 reviews)
- Integrations (2 reviews)

Cons:
- Time-Consuming (2 reviews)
- Customization Difficulties (1 reviews)

### Service Pro® Software

**Not enough data**

---
## Ratings Comparison
| Rating | Dynamics 365 Field Service | Service Pro® Software | 
|---|---|---|
  | **Meets Requirements** | 8.6 (133 reviews) | 7.6 (13 reviews) | 
  | **Ease of Use** | 8.3 (135 reviews) | 8.5 (13 reviews) | 
  | **Ease of Setup** | 8.0 (50 reviews) | 7.2 (12 reviews) | 
  | **Ease of Admin** | 8.3 (49 reviews) | 8.5 (12 reviews) | 
  | **Quality of Support** | 8.3 (130 reviews) | 8.5 (13 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.4 (47 reviews) | 8.6 (12 reviews) | 
  | **Product Direction (% positive)** | 7.6 (129 reviews) | 8.8 (10 reviews) | 

---
## Pricing

### Dynamics 365 Field Service

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Service Pro® Software

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Field Sales

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Field Service** | 8.3/10 | 5 |
| **Service Pro® Software** | N/A | N/A |

#### Territory Mapping

| Feature | Dynamics 365 Field Service | Service Pro® Software | 
|---|---|---|
| **Custom Territory Mapping** | Not enough data | Not enough data | 
| **Strategic Selling** | Not enough data | Not enough data | 
| **Automatic Rep Assignment** | Not enough data | Not enough data | 

#### Route Planning

| Feature | Dynamics 365 Field Service | Service Pro® Software | 
|---|---|---|
| **Lead Priority** | 9.0 (5 reviews) | Not enough data | 
| **Optimized Sales Routes** | Not enough data | Not enough data | 
| **Map Directions** | Not enough data | Not enough data | 

#### Sales Performance Management

| Feature | Dynamics 365 Field Service | Service Pro® Software | 
|---|---|---|
| **Gamification** | Not enough data | Not enough data | 
| **Performance Dashboards** | 8.3 (5 reviews) | Not enough data | 
| **Sales Rep Tracker** | 8.0 (5 reviews) | Not enough data | 

#### Presentation and Forms

| Feature | Dynamics 365 Field Service | Service Pro® Software | 
|---|---|---|
| **Video and Interactive Media** | 7.7 (5 reviews) | Not enough data | 
| **Digital Contracts** | Not enough data | Not enough data | 
| **E-signature** | Not enough data | Not enough data | 

### Field Service Management

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Field Service** | 8.0/10 | 113 |
| **Service Pro® Software** | 7.4/10 | 9 |

#### Generative AI

| Feature | Dynamics 365 Field Service | Service Pro® Software | 
|---|---|---|
| **AI Text Summarization** | 7.7 (5 reviews) | Not enough data | 
| **AI Image-to-Text** | Not enough data | Not enough data | 

#### Before the Job

| Feature | Dynamics 365 Field Service | Service Pro® Software | 
|---|---|---|
| **Calendar** | 8.2 (93 reviews) | 7.9 (8 reviews) | 
| **Dispatch** | 8.0 (80 reviews) | 9.1 (9 reviews) | 
| **Roles** | 8.1 (85 reviews) | 7.5 (8 reviews) | 
| **Booking** | 7.8 (79 reviews) | Not enough data | 

#### On the Job

| Feature | Dynamics 365 Field Service | Service Pro® Software | 
|---|---|---|
| **Location** | 8.3 (90 reviews) | 8.1 (7 reviews) | 
| **Employee Communication** | 8.3 (101 reviews) | 7.3 (5 reviews) | 
| **Behavior Monitoring** | Feature Not Available | Not enough data | 
| **Client Notifications** | 8.2 (92 reviews) | 5.3 (5 reviews) | 
| **Field Sales** | 7.7 (16 reviews) | Not enough data | 

#### After the Job

| Feature | Dynamics 365 Field Service | Service Pro® Software | 
|---|---|---|
| **Reports** | 8.2 (98 reviews) | 7.2 (9 reviews) | 
| **Analytics** | 8.0 (93 reviews) | 6.9 (8 reviews) | 
| **Invoicing** | 7.8 (88 reviews) | Not enough data | 
| **CRM Integrations** | 8.1 (87 reviews) | Not enough data | 

#### Agentic AI - Field Service Management

| Feature | Dynamics 365 Field Service | Service Pro® Software | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Field Service Management Software](https://www.g2.com/categories/field-service-management)

**Unique to Dynamics 365 Field Service (1):** [Field Sales Software](https://www.g2.com/categories/field-sales)



---
## Reviewer Demographics

### By Company Size

| Segment | Dynamics 365 Field Service | Service Pro® Software | 
|---|---|---|
| **Small-Business** | 31.3% | 13.6% | 
| **Mid-Market** | 38.0% | 77.3% | 
| **Enterprise** | 30.7% | 9.1% | 

### By Industry

#### Dynamics 365 Field Service

- **Hospital & Health Care:** 7.3%
- **Education Management:** 5.3%
- **Computer Software:** 4.7%
- **Information Technology and Services:** 4.0%
- **Accounting:** 3.3%
- **Higher Education:** 3.3%
- **Consumer Services:** 2.7%
- **Transportation/Trucking/Railroad:** 2.7%
- **Packaging and Containers:** 2.0%
- **Electrical/Electronic Manufacturing:** 2.0%
- **Other:** 62.7%

#### Service Pro® Software

- **Construction:** 45.5%
- **Machinery:** 13.6%
- **Facilities Services:** 13.6%
- **Consumer Services:** 13.6%
- **Oil & Energy:** 4.5%
- **Electrical/Electronic Manufacturing:** 4.5%
- **Biotechnology:** 4.5%

---
## Alternatives

### Alternatives to Dynamics 365 Field Service

- [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) — 4.4/5 stars (1047 reviews)
- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (369 reviews)
- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (509 reviews)
- [Oracle Field Service Cloud](https://www.g2.com/products/oracle-field-service-cloud/reviews) — 4.0/5 stars (139 reviews)
- [IFS Cloud](https://www.g2.com/products/ifs-cloud/reviews) — 4.0/5 stars (272 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (418 reviews)
- [ServiceMax](https://www.g2.com/products/ptc-servicemax/reviews) — 4.2/5 stars (144 reviews)
- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25784 reviews)
- [Geopointe](https://www.g2.com/products/geopointe/reviews) — 4.2/5 stars (284 reviews)
- [Field Nation](https://www.g2.com/products/field-nation/reviews) — 4.5/5 stars (397 reviews)

### Alternatives to Service Pro® Software

- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (369 reviews)
- [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) — 4.4/5 stars (1047 reviews)
- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (509 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (418 reviews)
- [NetSuite](https://www.g2.com/products/netsuite/reviews) — 4.1/5 stars (4767 reviews)
- [Connecteam](https://www.g2.com/products/connecteam/reviews) — 4.6/5 stars (3503 reviews)
- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5136 reviews)
- [Quickbase](https://www.g2.com/products/quickbase/reviews) — 4.5/5 stars (1540 reviews)
- [Verizon Connect](https://www.g2.com/products/verizon-connect/reviews) — 3.8/5 stars (957 reviews)
- [Bluebeam](https://www.g2.com/products/bluebeam/reviews) — 4.5/5 stars (460 reviews)

---
## Top Discussions

### Dynamics 365 Field Service

No discussions available for this product.

### Service Pro® Software

- Title: [How much does a service pro cost?](https://www.g2.com/discussions/how-much-does-a-service-pro-cost) — 1 comment
  > **Top comment:** "Thank you for your interest in Service Pro, this cost is dependent on several factors such as number of users, integration requirements, and any..."
- Title: [Is Service Pro any good?](https://www.g2.com/discussions/is-service-pro-any-good) — 1 comment
  > **Top comment:** "Thanks for your question!

The best way to find out if Service Pro is the right fit for your organization is to get in contact with one of our team members..."
- Title: [What is service Pro app?](https://www.g2.com/discussions/what-is-service-pro-app) — 1 comment
  > **Top comment:** "Thank you for your question!  Service Pro Mobile is a true mobile field service app available for iOS, Android, and Windows users. Service Pro Mobile lets..."
- Title: [What are service Pro?](https://www.g2.com/discussions/what-are-service-pro) — 1 comment *(includes official response)*
  > **Top comment:** "MSI Data's software, Service Pro is an end-to-end, cloud-based field service management suite for automating field service work, including repair, preventive..."
- Title: [Is it possible to set up API pushes or any other notifications?](https://www.g2.com/discussions/37709-is-it-possible-to-set-up-api-pushes-or-any-other-notifications) — 1 comment, 1 upvote
  > **Top comment:** "Hi Zach, thanks for using Service Pro! 

This is a capability that's available with some Service Pro packages. Our Customer Success team will reach out..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/dynamics-365-field-service-vs-service-pro-software)