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Compare Dynamics 365 Field Service and SAP Field Service Management 
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At a Glance
Market Segments
Mid-Market (37.6% of reviews)
Enterprise (44.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Dynamics 365 Field Service
Star Rating
(155)3.9 out of 5
Market Segments
Mid-Market (37.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Dynamics 365 Field ServiceSAP Field Service Management
Star Rating
(37)4.2 out of 5
Market Segments
Enterprise (44.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about SAP Field Service ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that SAP Field Service Management excels in AI Text Summarization and AI Image-to-Text, both receiving a high score of 9.2, which enhances the efficiency of data processing and communication during field operations.
- Reviewers mention that the Calendar feature in SAP Field Service Management is rated at 9.2, providing superior scheduling capabilities compared to Dynamics 365 Field Service, which scored 8.3, making it easier for teams to manage appointments and resources effectively.
- G2 users highlight that SAP Field Service Management's Client Notifications feature scores 9.0, allowing for timely updates to clients, while Dynamics 365 Field Service's similar feature only scores 8.2, indicating a potential gap in client communication effectiveness.
- Users on G2 report that SAP Field Service Management's Invoicing feature is rated at 9.0, which is significantly higher than Dynamics 365 Field Service's score of 7.9, suggesting that SAP offers a more streamlined and user-friendly invoicing process.
- Reviewers mention that while both products have strong Employee Communication features, SAP Field Service Management scores 8.8 compared to Dynamics 365 Field Service's 8.4, indicating a slight edge in facilitating effective communication among team members.
- Users say that SAP Field Service Management's Behavior Monitoring feature is rated at 8.5, which is notably higher than Dynamics 365 Field Service's score of 7.0, suggesting that SAP provides better tools for tracking and improving employee performance in the field.
Pricing
Entry-Level Pricing
Dynamics 365 Field Service
No pricing availableSAP Field Service Management
No pricing availableFree Trial
Dynamics 365 Field Service
No trial information availableSAP Field Service Management
Free Trial is available
Ratings
Meets Requirements
8.6
132
8.8
23
Ease of Use
8.3
134
7.9
23
Ease of Setup
8.0
49
8.1
12
Ease of Admin
8.3
49
Not enough data
Quality of Support
8.3
129
8.6
20
Has the product been a good partner in doing business?
8.4
47
9.0
5
Product Direction (% positive)
7.6
128
8.9
22
Features by Category
Territory Mapping
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Route Planning
9.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Sales Performance Management
Not enough data
Not enough data
8.3
5
Not enough data
8.0
5
Not enough data
Presentation and Forms
7.7
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.7
5
8.3
14
Not enough data
8.3
14
Before the Job
8.2
93
8.9
17
8.0
80
8.8
17
8.1
85
8.6
18
7.8
79
8.1
15
On the Job
8.3
90
9.1
16
8.3
101
9.0
17
Feature Not Available
8.3
17
8.2
92
8.3
16
7.7
16
8.6
17
After the Job
8.2
98
8.8
16
8.0
93
8.6
15
7.8
88
8.7
15
8.1
86
8.2
15
Agentic AI - Field Service Management
Not enough data
7.7
8
Not enough data
8.1
8
Not enough data
8.3
8
Categories
Categories
Shared Categories
Dynamics 365 Field Service and SAP Field Service Management are categorized as Field Service Management
Unique Categories
Dynamics 365 Field Service is categorized as Field Sales
SAP Field Service Management has no unique categories
Reviews
Reviewers' Company Size
Dynamics 365 Field Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SAP Field Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
7.4%
Education Management
5.4%
Computer Software
4.7%
Information Technology and Services
4.0%
Higher Education
3.4%
Other
75.2%
Computer Software
16.0%
Construction
12.0%
Manufacturing
8.0%
Information Technology and Services
8.0%
Utilities
4.0%
Other
52.0%
Alternatives
Discussions
Dynamics 365 Field Service has no discussions with answers
SAP Field Service Management has no discussions with answers
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