# Dynamics 365 Field Service vs Raken Comparison

| | Dynamics 365 Field Service | Raken | 
|---|---|---|
| **Star Rating** | 3.9 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 156 | 102 | 
| **Largest Market Segment** | Mid-Market (38.0% of reviews) | Small-Business (59.2% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Dynamics 365 Field Service

Pros:
- Easy Integration (2 reviews)
- Integrations (2 reviews)

Cons:
- Time-Consuming (2 reviews)
- Customization Difficulties (1 reviews)

### Raken

Pros:
- Ease of Use (7 reviews)
- Features (4 reviews)

Cons:
- Missing Features (3 reviews)
- Compatibility Issues (2 reviews)

---
## Ratings Comparison
| Rating | Dynamics 365 Field Service | Raken | 
|---|---|---|
  | **Meets Requirements** | 8.6 (133 reviews) | 8.9 (79 reviews) | 
  | **Ease of Use** | 8.3 (135 reviews) | 9.3 (80 reviews) | 
  | **Ease of Setup** | 8.0 (50 reviews) | 9.3 (51 reviews) | 
  | **Ease of Admin** | 8.3 (49 reviews) | 9.0 (46 reviews) | 
  | **Quality of Support** | 8.3 (130 reviews) | 9.2 (74 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.4 (47 reviews) | 9.3 (47 reviews) | 
  | **Product Direction (% positive)** | 7.6 (129 reviews) | 9.4 (76 reviews) | 

---
## Pricing

### Dynamics 365 Field Service

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Raken

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### Jobsite Management

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Field Service** | N/A | N/A |
| **Raken** | 9.0/10 | 43 |

#### Field Management

| Feature | Dynamics 365 Field Service | Raken | 
|---|---|---|
| **Field Collaboration** | Not enough data | 9.4 (42 reviews) | 
| **Field Coordination** | Not enough data | 8.8 (40 reviews) | 
| **Safety Compliance** | Not enough data | 9.3 (39 reviews) | 
| **Field Communication** | Not enough data | 9.2 (33 reviews) | 
| **Workforce Scheduling** | Not enough data | 8.5 (34 reviews) | 

#### Asset Management

| Feature | Dynamics 365 Field Service | Raken | 
|---|---|---|
| **Resource Management** | Not enough data | 8.5 (34 reviews) | 
| **Timesheets** | Not enough data | 9.0 (35 reviews) | 
| **Visual Project Tracking** | Not enough data | 9.5 (38 reviews) | 
| **Reporting** | Not enough data | 9.2 (39 reviews) | 

### Construction Risk Assessment Software

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Field Service** | N/A | N/A |
| **Raken** | 8.8/10 | 5 |

#### Workplace Safety Management

| Feature | Dynamics 365 Field Service | Raken | 
|---|---|---|
| **Workplace Incident Tracking** | Not enough data | 9.3 (5 reviews) | 
| **Training and Certifications** | Not enough data | 9.0 (5 reviews) | 
| **Photo Documentation** | Not enough data | 9.7 (5 reviews) | 
| **Safety Management** | Not enough data | 9.3 (5 reviews) | 

#### Operational Safety Management

| Feature | Dynamics 365 Field Service | Raken | 
|---|---|---|
| **IoT Analytics** | Not enough data | 7.0 (5 reviews) | 
| **Reporting and Dashboards** | Not enough data | 9.0 (5 reviews) | 
| **Predictive Analytics** | Not enough data | 7.0 (5 reviews) | 
| **Risk Management** | Not enough data | 9.3 (5 reviews) | 

#### Logistical Safety Management

| Feature | Dynamics 365 Field Service | Raken | 
|---|---|---|
| **Mobile Technology** | Not enough data | 9.3 (5 reviews) | 
| **Prequalification Integration** | Not enough data | 9.0 (5 reviews) | 
| **Regulation Compliance** | Not enough data | 8.7 (5 reviews) | 
| **Project Management Integration** | Not enough data | 9.0 (5 reviews) | 

### Construction Project Management

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Field Service** | N/A | N/A |
| **Raken** | 8.4/10 | 21 |

#### Task Management

| Feature | Dynamics 365 Field Service | Raken | 
|---|---|---|
| **Construction Accounting Tool Integrations** | Not enough data | 7.3 (20 reviews) | 
| **Construction Estimating Tool Integration** | Not enough data | 7.2 (19 reviews) | 
| **Construction Workforce Management Tool Integration** | Not enough data | 8.0 (20 reviews) | 
| **Project Tracking** | Not enough data | 9.1 (21 reviews) | 
| **Information Management** | Not enough data | 9.0 (21 reviews) | 
| **Communication and Collaboration** | Not enough data | 8.9 (21 reviews) | 

#### Site Management

| Feature | Dynamics 365 Field Service | Raken | 
|---|---|---|
| **Field Service Management** | Not enough data | 8.5 (20 reviews) | 
| **Field Collaboration** | Not enough data | 8.7 (20 reviews) | 
| **Mobile App** | Not enough data | 9.0 (21 reviews) | 
| **Field Reporting** | Not enough data | 9.0 (21 reviews) | 
| **Timesheets** | Not enough data | 8.4 (20 reviews) | 
| **Photo and Video Uploads** | Not enough data | 9.2 (21 reviews) | 
| **Workforce Scheduling** | Not enough data | 7.4 (20 reviews) | 

### Field Sales

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Field Service** | 8.3/10 | 5 |
| **Raken** | N/A | N/A |

#### Territory Mapping

| Feature | Dynamics 365 Field Service | Raken | 
|---|---|---|
| **Custom Territory Mapping** | Not enough data | Not enough data | 
| **Strategic Selling** | Not enough data | Not enough data | 
| **Automatic Rep Assignment** | Not enough data | Not enough data | 

#### Route Planning

| Feature | Dynamics 365 Field Service | Raken | 
|---|---|---|
| **Lead Priority** | 9.0 (5 reviews) | Not enough data | 
| **Optimized Sales Routes** | Not enough data | Not enough data | 
| **Map Directions** | Not enough data | Not enough data | 

#### Sales Performance Management

| Feature | Dynamics 365 Field Service | Raken | 
|---|---|---|
| **Gamification** | Not enough data | Not enough data | 
| **Performance Dashboards** | 8.3 (5 reviews) | Not enough data | 
| **Sales Rep Tracker** | 8.0 (5 reviews) | Not enough data | 

#### Presentation and Forms

| Feature | Dynamics 365 Field Service | Raken | 
|---|---|---|
| **Video and Interactive Media** | 7.7 (5 reviews) | Not enough data | 
| **Digital Contracts** | Not enough data | Not enough data | 
| **E-signature** | Not enough data | Not enough data | 

### Field Service Management

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Field Service** | 8.0/10 | 113 |
| **Raken** | 8.7/10 | 17 |

#### Generative AI

| Feature | Dynamics 365 Field Service | Raken | 
|---|---|---|
| **AI Text Summarization** | 7.7 (5 reviews) | Not enough data | 
| **AI Image-to-Text** | Not enough data | Not enough data | 

#### Before the Job

| Feature | Dynamics 365 Field Service | Raken | 
|---|---|---|
| **Calendar** | 8.2 (93 reviews) | Feature Not Available | 
| **Dispatch** | 8.0 (80 reviews) | Feature Not Available | 
| **Roles** | 8.1 (85 reviews) | 9.3 (14 reviews) | 
| **Booking** | 7.8 (79 reviews) | Feature Not Available | 

#### On the Job

| Feature | Dynamics 365 Field Service | Raken | 
|---|---|---|
| **Location** | 8.3 (90 reviews) | Feature Not Available | 
| **Employee Communication** | 8.3 (101 reviews) | 9.2 (15 reviews) | 
| **Client Notifications** | 8.2 (92 reviews) | 7.4 (14 reviews) | 
| **Field Sales** | 7.7 (16 reviews) | Feature Not Available | 

#### After the Job

| Feature | Dynamics 365 Field Service | Raken | 
|---|---|---|
| **Reports** | 8.2 (98 reviews) | 9.6 (17 reviews) | 
| **Analytics** | 8.0 (93 reviews) | 9.0 (16 reviews) | 
| **Invoicing** | 7.8 (88 reviews) | Feature Not Available | 
| **CRM Integrations** | 8.1 (87 reviews) | 7.8 (10 reviews) | 

#### Agentic AI - Field Service Management

| Feature | Dynamics 365 Field Service | Raken | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Autodesk Construction Cloud Integration Partners

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Field Service** | N/A | N/A |
| **Raken** | N/A | N/A |

#### Agentic AI - Autodesk Construction Cloud Integration Partners

| Feature | Dynamics 365 Field Service | Raken | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Field Service Management Software](https://www.g2.com/categories/field-service-management)

**Unique to Dynamics 365 Field Service (1):** [Field Sales Software](https://www.g2.com/categories/field-sales)

**Unique to Raken (4):** [Jobsite Management Software](https://www.g2.com/categories/jobsite-management), [Autodesk Construction Cloud Integration Partners](https://www.g2.com/categories/autodesk-construction-cloud-integration-partners), [Construction Project Management Software](https://www.g2.com/categories/construction-project-management), [Construction Risk Assessment Software](https://www.g2.com/categories/construction-risk-assessment-software)


---
## Reviewer Demographics

### By Company Size

| Segment | Dynamics 365 Field Service | Raken | 
|---|---|---|
| **Small-Business** | 31.3% | 59.2% | 
| **Mid-Market** | 38.0% | 37.8% | 
| **Enterprise** | 30.7% | 3.1% | 

### By Industry

#### Dynamics 365 Field Service

- **Hospital & Health Care:** 7.3%
- **Education Management:** 5.3%
- **Computer Software:** 4.7%
- **Information Technology and Services:** 4.0%
- **Accounting:** 3.3%
- **Higher Education:** 3.3%
- **Consumer Services:** 2.7%
- **Transportation/Trucking/Railroad:** 2.7%
- **Packaging and Containers:** 2.0%
- **Electrical/Electronic Manufacturing:** 2.0%
- **Other:** 62.7%

#### Raken

- **Construction:** 85.4%
- **Utilities:** 2.1%
- **Government Administration:** 2.1%
- **Civil Engineering:** 2.1%
- **Consulting:** 1.0%
- **Security and Investigations:** 1.0%
- **Mechanical or Industrial Engineering:** 1.0%
- **Glass, Ceramics & Concrete:** 1.0%
- **Electrical/Electronic Manufacturing:** 1.0%
- **Consumer Electronics:** 1.0%
- **Other:** 2.1%

---
## Alternatives

### Alternatives to Dynamics 365 Field Service

- [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) — 4.4/5 stars (1047 reviews)
- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (369 reviews)
- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (509 reviews)
- [Oracle Field Service Cloud](https://www.g2.com/products/oracle-field-service-cloud/reviews) — 4.0/5 stars (139 reviews)
- [IFS Cloud](https://www.g2.com/products/ifs-cloud/reviews) — 4.0/5 stars (272 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (418 reviews)
- [ServiceMax](https://www.g2.com/products/ptc-servicemax/reviews) — 4.2/5 stars (144 reviews)
- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25793 reviews)
- [Geopointe](https://www.g2.com/products/geopointe/reviews) — 4.2/5 stars (284 reviews)
- [Field Nation](https://www.g2.com/products/field-nation/reviews) — 4.5/5 stars (398 reviews)

### Alternatives to Raken

- [Fieldwire by Hilti](https://www.g2.com/products/fieldwire-by-hilti/reviews) — 4.5/5 stars (531 reviews)
- [Procore](https://www.g2.com/products/procore/reviews) — 4.6/5 stars (4162 reviews)
- [Autodesk Forma (formerly Autodesk Construction Cloud)](https://www.g2.com/products/autodesk-forma-formerly-autodesk-construction-cloud/reviews) — 4.4/5 stars (5381 reviews)
- [Bluebeam](https://www.g2.com/products/bluebeam/reviews) — 4.5/5 stars (460 reviews)
- [Contractor Foreman](https://www.g2.com/products/contractor-foreman/reviews) — 4.5/5 stars (374 reviews)
- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (509 reviews)
- [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) — 4.4/5 stars (1047 reviews)
- [Connecteam](https://www.g2.com/products/connecteam/reviews) — 4.6/5 stars (3505 reviews)
- [Simpro](https://www.g2.com/products/simpro/reviews) — 4.2/5 stars (392 reviews)
- [Oracle Primavera](https://www.g2.com/products/oracle-primavera/reviews) — 4.4/5 stars (385 reviews)

---
## Top Discussions

### Dynamics 365 Field Service

No discussions available for this product.

### Raken

- Title: [Where does Raken fall on the scale of construction management solutions?](https://www.g2.com/discussions/where-does-raken-fall-on-the-scale-of-construction-management-solutions) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Raken is a construction management solution that connects the field and the office. While focusing primarily on field workflows, Raken makes daily reporting,..."
- Title: [Does Raken have any integrations?](https://www.g2.com/discussions/does-raken-have-any-integrations) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Yes, we integrate with the following software:

-Procore
-Trimble
-Egnyte
-Google Drive
-Box
-Dropbox
-One Drive
-Autodesk BIM 360"
- Title: [Does Raken have a support center?](https://www.g2.com/discussions/does-raken-have-a-support-center) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "We have a best-in-class support team that is able to help you at the drop of a hat. They know Raken like the back of their hand and can help you learn it..."
- Title: [How often are new features added to Raken?](https://www.g2.com/discussions/how-often-are-new-features-added-to-raken) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "We are always working on new features, updates, and improvements to Raken. Our product offerings are always growing with the intention of being the only tool..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/dynamics-365-field-service-vs-raken)