Introducing G2.ai, the future of software buying.Try now
Compare Dynamics 365 Field Service and Oracle Field Service 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Leadbeam
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Map My Customers
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Fluix
Visit Website
At a Glance
Market Segments
Mid-Market (37.4% of reviews)
Enterprise (59.1% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Dynamics 365 Field Service
Star Rating
(154)3.9 out of 5
Market Segments
Mid-Market (37.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Dynamics 365 Field ServiceOracle Field Service
Star Rating
(24)4.0 out of 5
Market Segments
Enterprise (59.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Oracle Field ServiceSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Oracle Field Service excels in Lead Priority with a score of 9.0, indicating a strong capability in prioritizing leads effectively, which is crucial for optimizing field service operations.
- Reviewers mention that Dynamics 365 Field Service offers superior Quality of Support with a score of 8.4 compared to Oracle's 7.6, highlighting a more responsive and helpful support team that enhances user experience.
- G2 users note that the Ease of Use is better in Dynamics 365 Field Service, scoring 8.3 versus Oracle's 7.7, suggesting that users find Dynamics 365 more intuitive and user-friendly for everyday tasks.
- Users on G2 report that Oracle Field Service has a more robust Dispatch feature with a score of 8.5, which allows for efficient assignment of jobs to field technicians, a critical aspect for operational efficiency.
- Reviewers mention that Dynamics 365 Field Service shines in Employee Communication with a score of 8.4, indicating that the platform facilitates better communication among team members during field operations.
- Users say that both products perform similarly in Reports and Analytics, with Oracle scoring 8.0 and Dynamics 365 scoring 8.0 as well, suggesting that both platforms provide adequate reporting capabilities for tracking performance and outcomes.
Pricing
Entry-Level Pricing
Dynamics 365 Field Service
No pricing availableOracle Field Service
No pricing availableFree Trial
Dynamics 365 Field Service
No trial information availableOracle Field Service
No trial information availableRatings
Meets Requirements
8.6
130
8.1
20
Ease of Use
8.3
132
7.7
20
Ease of Setup
8.0
47
7.9
12
Ease of Admin
8.4
47
7.9
8
Quality of Support
8.4
127
7.8
18
Has the product been a good partner in doing business?
8.5
45
7.5
8
Product Direction (% positive)
7.7
126
7.1
20
Features by Category
Territory Mapping
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Route Planning
9.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Sales Performance Management
Not enough data
Not enough data
8.3
5
Not enough data
8.0
5
Not enough data
Presentation and Forms
7.7
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.3
6
Not enough data
7.8
6
Before the Job
8.3
91
8.0
15
8.1
78
8.3
13
8.2
83
7.5
14
7.9
77
7.9
13
On the Job
8.4
88
7.6
14
8.4
99
8.6
13
Feature Not Available
7.3
15
8.2
90
7.6
14
8.1
14
9.0
7
After the Job
8.2
96
7.7
15
8.0
92
8.2
15
7.9
86
7.7
14
8.1
84
8.0
15
Agentic AI - Field Service Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dynamics 365 Field Service and Oracle Field Service are categorized as Field Service Management
Unique Categories
Dynamics 365 Field Service is categorized as Field Sales
Oracle Field Service has no unique categories
Reviews
Reviewers' Company Size
Dynamics 365 Field Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Oracle Field Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
7.5%
Education Management
5.4%
Computer Software
4.8%
Information Technology and Services
4.1%
Higher Education
3.4%
Other
74.8%
Telecommunications
18.2%
Information Technology and Services
18.2%
Publishing
4.5%
Pharmaceuticals
4.5%
Outsourcing/Offshoring
4.5%
Other
50.0%
Alternatives
Discussions
Dynamics 365 Field Service has no discussions with answers
Oracle Field Service has no discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
