# Dynamics 365 Field Service vs OptimoRoute Comparison

| | Dynamics 365 Field Service | OptimoRoute | 
|---|---|---|
| **Star Rating** | 3.9 out of 5 | 4.8 out of 5 | 
| **Total Reviews** | 156 | 57 | 
| **Largest Market Segment** | Mid-Market (38.0% of reviews) | Small-Business (71.2% of reviews) | 
| **Entry Level Price** | No pricing available | $35.10 1 Driver/Month | 

---
## Top Pros & Cons

### Dynamics 365 Field Service

Pros:
- Easy Integration (2 reviews)
- Integrations (2 reviews)

Cons:
- Time-Consuming (2 reviews)
- Customization Difficulties (1 reviews)

### OptimoRoute

Pros:
- Ease of Use (9 reviews)
- Features (7 reviews)

Cons:
- Inefficient Routing (4 reviews)
- Expensive (3 reviews)

---
## Ratings Comparison
| Rating | Dynamics 365 Field Service | OptimoRoute | 
|---|---|---|
  | **Meets Requirements** | 8.6 (133 reviews) | 9.0 (48 reviews) | 
  | **Ease of Use** | 8.3 (135 reviews) | 9.0 (48 reviews) | 
  | **Ease of Setup** | 8.0 (50 reviews) | 9.2 (42 reviews) | 
  | **Ease of Admin** | 8.3 (49 reviews) | 9.4 (34 reviews) | 
  | **Quality of Support** | 8.3 (130 reviews) | 9.5 (45 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.4 (47 reviews) | 9.5 (35 reviews) | 
  | **Product Direction (% positive)** | 7.6 (129 reviews) | 9.3 (47 reviews) | 

---
## Pricing

### Dynamics 365 Field Service

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### OptimoRoute

#### Entry-Level Pricing

Plan: Lite

Price: $35.10 1 Driver/Month

Description: Per driver/month

Key Features:
- Plan up to 700 orders at once 
- Mobile App for drivers 
- Route history 

[Browse all 3 editions](https://www.g2.com/products/optimoroute/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Route Planning

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Field Service** | N/A | N/A |
| **OptimoRoute** | 8.9/10 | 47 |

#### Routing

| Feature | Dynamics 365 Field Service | OptimoRoute | 
|---|---|---|
| **Master Routing** | Not enough data | 9.2 (40 reviews) | 
| **Default Routes** | Not enough data | 8.6 (30 reviews) | 
| **Route Assignment** | Not enough data | 9.0 (41 reviews) | 

#### Scheduling

| Feature | Dynamics 365 Field Service | OptimoRoute | 
|---|---|---|
| **Master Schedule** | Not enough data | 9.0 (31 reviews) | 
| **Constraints** | Not enough data | 8.8 (38 reviews) | 
| **Adjustments** | Not enough data | 8.9 (38 reviews) | 
| **ETA** | Not enough data | 8.2 (34 reviews) | 

#### Optimization

| Feature | Dynamics 365 Field Service | OptimoRoute | 
|---|---|---|
| **Priorities** | Not enough data | 9.1 (42 reviews) | 
| **Real Time** | Not enough data | 8.8 (35 reviews) | 
| **Dynamic Routing** | Not enough data | 9.0 (38 reviews) | 

#### Analytics

| Feature | Dynamics 365 Field Service | OptimoRoute | 
|---|---|---|
| **Performance** | Not enough data | 9.1 (32 reviews) | 
| **Time & Costs** | Not enough data | 8.6 (31 reviews) | 
| **Productivity** | Not enough data | 9.1 (30 reviews) | 

### Field Sales

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Field Service** | 8.3/10 | 5 |
| **OptimoRoute** | N/A | N/A |

#### Territory Mapping

| Feature | Dynamics 365 Field Service | OptimoRoute | 
|---|---|---|
| **Custom Territory Mapping** | Not enough data | Not enough data | 
| **Strategic Selling** | Not enough data | Not enough data | 
| **Automatic Rep Assignment** | Not enough data | Not enough data | 

#### Route Planning

| Feature | Dynamics 365 Field Service | OptimoRoute | 
|---|---|---|
| **Lead Priority** | 9.0 (5 reviews) | Not enough data | 
| **Optimized Sales Routes** | Not enough data | Not enough data | 
| **Map Directions** | Not enough data | Not enough data | 

#### Sales Performance Management

| Feature | Dynamics 365 Field Service | OptimoRoute | 
|---|---|---|
| **Gamification** | Not enough data | Not enough data | 
| **Performance Dashboards** | 8.3 (5 reviews) | Not enough data | 
| **Sales Rep Tracker** | 8.0 (5 reviews) | Not enough data | 

#### Presentation and Forms

| Feature | Dynamics 365 Field Service | OptimoRoute | 
|---|---|---|
| **Video and Interactive Media** | 7.7 (5 reviews) | Not enough data | 
| **Digital Contracts** | Not enough data | Not enough data | 
| **E-signature** | Not enough data | Not enough data | 

### Field Service Management

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Field Service** | 8.0/10 | 113 |
| **OptimoRoute** | 9.3/10 | 7 |

#### Generative AI

| Feature | Dynamics 365 Field Service | OptimoRoute | 
|---|---|---|
| **AI Text Summarization** | 7.7 (5 reviews) | Feature Not Available | 
| **AI Image-to-Text** | Not enough data | Feature Not Available | 

#### Before the Job

| Feature | Dynamics 365 Field Service | OptimoRoute | 
|---|---|---|
| **Calendar** | 8.2 (93 reviews) | 9.0 (5 reviews) | 
| **Dispatch** | 8.0 (80 reviews) | 9.7 (6 reviews) | 
| **Roles** | 8.1 (85 reviews) | 9.7 (5 reviews) | 
| **Booking** | 7.8 (79 reviews) | Not enough data | 

#### On the Job

| Feature | Dynamics 365 Field Service | OptimoRoute | 
|---|---|---|
| **Location** | 8.3 (90 reviews) | 10.0 (6 reviews) | 
| **Employee Communication** | 8.3 (101 reviews) | Feature Not Available | 
| **Behavior Monitoring** | Feature Not Available | 9.3 (5 reviews) | 
| **Client Notifications** | 8.2 (92 reviews) | 8.3 (5 reviews) | 
| **Field Sales** | 7.7 (16 reviews) | 8.7 (5 reviews) | 

#### After the Job

| Feature | Dynamics 365 Field Service | OptimoRoute | 
|---|---|---|
| **Reports** | 8.2 (98 reviews) | 9.3 (5 reviews) | 
| **Analytics** | 8.0 (93 reviews) | 9.2 (6 reviews) | 
| **Invoicing** | 7.8 (88 reviews) | Feature Not Available | 
| **CRM Integrations** | 8.1 (87 reviews) | 9.7 (5 reviews) | 

#### Agentic AI - Field Service Management

| Feature | Dynamics 365 Field Service | OptimoRoute | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Field Service Management Software](https://www.g2.com/categories/field-service-management)

**Unique to Dynamics 365 Field Service (1):** [Field Sales Software](https://www.g2.com/categories/field-sales)

**Unique to OptimoRoute (1):** [Route Planning Software](https://www.g2.com/categories/route-planning-software)


---
## Reviewer Demographics

### By Company Size

| Segment | Dynamics 365 Field Service | OptimoRoute | 
|---|---|---|
| **Small-Business** | 31.3% | 71.2% | 
| **Mid-Market** | 38.0% | 21.2% | 
| **Enterprise** | 30.7% | 7.7% | 

### By Industry

#### Dynamics 365 Field Service

- **Hospital & Health Care:** 7.3%
- **Education Management:** 5.3%
- **Computer Software:** 4.7%
- **Information Technology and Services:** 4.0%
- **Accounting:** 3.3%
- **Higher Education:** 3.3%
- **Consumer Services:** 2.7%
- **Transportation/Trucking/Railroad:** 2.7%
- **Packaging and Containers:** 2.0%
- **Electrical/Electronic Manufacturing:** 2.0%
- **Other:** 62.7%

#### OptimoRoute

- **Food & Beverages:** 19.2%
- **Retail:** 11.5%
- **Logistics and Supply Chain:** 9.6%
- **Real Estate:** 5.8%
- **Consumer Services:** 5.8%
- **Food Production:** 5.8%
- **Transportation/Trucking/Railroad:** 3.8%
- **Automotive:** 1.9%
- **Building Materials:** 1.9%
- **Business Supplies and Equipment:** 1.9%
- **Other:** 32.7%

---
## Alternatives

### Alternatives to Dynamics 365 Field Service

- [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) — 4.4/5 stars (1045 reviews)
- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (372 reviews)
- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (509 reviews)
- [Oracle Field Service Cloud](https://www.g2.com/products/oracle-field-service-cloud/reviews) — 4.0/5 stars (139 reviews)
- [IFS Cloud](https://www.g2.com/products/ifs-cloud/reviews) — 4.0/5 stars (272 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews)
- [ServiceMax](https://www.g2.com/products/ptc-servicemax/reviews) — 4.2/5 stars (145 reviews)
- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25831 reviews)
- [Geopointe](https://www.g2.com/products/geopointe/reviews) — 4.2/5 stars (284 reviews)
- [Field Nation](https://www.g2.com/products/field-nation/reviews) — 4.5/5 stars (400 reviews)

### Alternatives to OptimoRoute

- [Onfleet](https://www.g2.com/products/onfleet/reviews) — 4.6/5 stars (140 reviews)
- [Verizon Connect](https://www.g2.com/products/verizon-connect/reviews) — 3.8/5 stars (961 reviews)
- [Routific](https://www.g2.com/products/routific/reviews) — 4.8/5 stars (46 reviews)
- [Route4Me](https://www.g2.com/products/route4me/reviews) — 4.7/5 stars (129 reviews)
- [Badger Maps](https://www.g2.com/products/badger-maps/reviews) — 4.7/5 stars (328 reviews)
- [SalesRabbit](https://www.g2.com/products/salesrabbit/reviews) — 4.5/5 stars (433 reviews)
- [Geopointe](https://www.g2.com/products/geopointe/reviews) — 4.2/5 stars (284 reviews)
- [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) — 4.4/5 stars (1045 reviews)
- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (372 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews)

---
## Top Discussions

### Dynamics 365 Field Service

No discussions available for this product.

### OptimoRoute

- Title: [You asked a question about reselling OptimoRoute. Can I become a reseller?](https://www.g2.com/discussions/33716-you-asked-a-question-about-reselling-optimoroute-can-i-become-a-reseller) — 1 comment, 1 upvote
  > **Top comment:** "Hi Kevin, 

Apologies for the late reply and thanks for your interest in working with OptimoRoute! Please send your franchise request to our sales team..."
- Title: [How do I exactly import orders into the software and what order criteria is supported?](https://www.g2.com/discussions/importing-orders-tasks) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Orders are entered manually or can be imported using Excel or CSV file or via an API integration to OptimoRoute™ web-based application. Based on the entered..."
- Title: [Types of businesses?](https://www.g2.com/discussions/types-of-businesses-76d3bed0-8634-45e8-bd46-2218258271f3) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Different types of companies as well as individuals having deliveries, pickups or service tasks need this kind of service. Among them you may find:
-Home..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/dynamics-365-field-service-vs-optimoroute)