Compare Dynamics 365 Field Service and OptimoRoute 
At a Glance
Market Segments
Mid-Market (37.6% of reviews)
Small-Business (70.8% of reviews)
Entry-Level Pricing
No pricing available
$35.10 1 Driver/Month
Dynamics 365 Field Service
Star Rating
(155)3.9 out of 5
Market Segments
Mid-Market (37.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Dynamics 365 Field ServiceOptimoRoute
Star Rating
(51)4.8 out of 5
Market Segments
Small-Business (70.8% of reviews)
Pros & Cons
Entry-Level Pricing
$35.10 1 Driver/Month
Free Trial is available
Browse all 3 pricing plansDynamics 365 Field Service vs OptimoRoute
When assessing the two solutions, reviewers found OptimoRoute easier to use, set up, and administer. Reviewers also preferred doing business with OptimoRoute overall.
- Reviewers felt that OptimoRoute meets the needs of their business better than Dynamics 365 Field Service.
- When comparing quality of ongoing product support, reviewers felt that OptimoRoute is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of OptimoRoute over Dynamics 365 Field Service.
Pricing
Entry-Level Pricing
Dynamics 365 Field Service
No pricing availableOptimoRoute
Lite
$35.10
1 Driver/Month
Per driver/month
- Plan up to 700 orders at once
- Mobile App for drivers
- Route history
Free Trial
Dynamics 365 Field Service
No trial information availableOptimoRoute
Free Trial is available
Ratings
Meets Requirements
8.6
132
9.0
44
Ease of Use
8.3
134
8.9
44
Ease of Setup
8.0
49
9.2
38
Ease of Admin
8.3
49
9.3
33
Quality of Support
8.3
129
9.5
41
Has the product been a good partner in doing business?
8.4
47
9.5
34
Product Direction (% positive)
7.6
128
9.2
43
Features by Category
Routing
Not enough data
9.1
37
Not enough data
8.6
30
Not enough data
9.0
40
Scheduling
Not enough data
9.0
31
Not enough data
8.8
37
Not enough data
8.8
37
Not enough data
8.2
34
Optimization
Not enough data
9.1
41
Not enough data
8.9
34
Not enough data
9.0
37
Analytics
Not enough data
9.2
30
Not enough data
8.7
30
Not enough data
9.1
30
Territory Mapping
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Route Planning
9.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Sales Performance Management
Not enough data
Not enough data
8.3
5
Not enough data
8.0
5
Not enough data
Presentation and Forms
7.7
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.7
5
Feature Not Available
Not enough data
Feature Not Available
Before the Job
8.2
93
9.0
5
8.0
80
9.7
6
8.1
85
9.7
5
7.8
79
Not enough data
On the Job
8.3
90
10.0
6
8.3
101
Feature Not Available
Feature Not Available
9.3
5
8.2
92
8.3
5
7.7
16
8.7
5
After the Job
8.2
98
9.3
5
8.0
93
9.2
6
7.8
88
Feature Not Available
8.1
86
9.7
5
Agentic AI - Field Service Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dynamics 365 Field Service and OptimoRoute are categorized as Field Service Management
Unique Categories
Dynamics 365 Field Service is categorized as Field Sales
OptimoRoute is categorized as Route Planning
Reviews
Reviewers' Company Size
Dynamics 365 Field Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
OptimoRoute
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
7.4%
Education Management
5.4%
Computer Software
4.7%
Information Technology and Services
4.0%
Accounting
3.4%
Other
75.2%
Food & Beverages
20.8%
Retail
12.5%
Real Estate
6.3%
Logistics and Supply Chain
6.3%
Food Production
6.3%
Other
47.9%
Alternatives
Discussions
Dynamics 365 Field Service has no discussions with answers
Types of businesses?
1 Comment
Official Response from OptimoRoute
Different types of companies as well as individuals having deliveries, pickups or service tasks need this kind of service. Among them you may find:
-Home...Read more
How do I exactly import orders into the software and what order criteria is supported?
1 Comment
Official Response from OptimoRoute
Orders are entered manually or can be imported using Excel or CSV file or via an API integration to OptimoRoute™ web-based application. Based on the entered...Read more
You asked a question about reselling OptimoRoute. Can I become a reseller?
1 Comment
M
Hi Kevin,
Apologies for the late reply and thanks for your interest in working with OptimoRoute! Please send your franchise request to our sales team...Read more
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