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Compare Dynamics 365 Field Service and IFS Cloud 
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At a Glance
Market Segments
Mid-Market (37.6% of reviews)
Mid-Market (63.4% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Dynamics 365 Field Service
Star Rating
(155)3.9 out of 5
Market Segments
Mid-Market (37.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Dynamics 365 Field ServiceIFS Cloud
Star Rating
(269)4.0 out of 5
Market Segments
Mid-Market (63.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about IFS CloudSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that IFS excels in its Chart of Accounts functionality, receiving a score of 9.8, while Dynamics 365 Field Service has a lower score of 8.3 in the same area, indicating that IFS offers a more robust accounting structure.
- Reviewers mention that Dynamics 365 Field Service provides superior Ease of Setup with a score of 8.0 compared to IFS's 6.6, suggesting that users find it easier to implement and get started with Dynamics 365.
- G2 users highlight that IFS has a strong Inventory Tracking feature, scoring 8.9, which is higher than Dynamics 365's score of 8.0, indicating that IFS may offer more comprehensive inventory management capabilities.
- Users on G2 report that Dynamics 365 Field Service shines in Quality of Support, achieving a score of 8.4, while IFS lags behind with a score of 6.4, suggesting that users may have a better experience with customer service and support from Dynamics 365.
- Reviewers mention that IFS's Payment Batches feature is highly rated at 8.0, while Dynamics 365 Field Service scores 8.3, indicating that both products perform well, but users may find Dynamics 365 slightly more effective in managing payment processes.
- Users say that the Field Service Dispatch functionality in Dynamics 365 Field Service is rated at 8.1, which is on par with IFS's score of 8.1, but reviewers note that Dynamics 365 offers a more user-friendly interface for dispatching field service tasks.
Pricing
Entry-Level Pricing
Dynamics 365 Field Service
No pricing availableIFS Cloud
No pricing availableFree Trial
Dynamics 365 Field Service
No trial information availableIFS Cloud
No trial information availableRatings
Meets Requirements
8.6
132
8.1
220
Ease of Use
8.3
134
7.6
221
Ease of Setup
8.0
49
6.6
153
Ease of Admin
8.3
49
7.4
151
Quality of Support
8.3
129
6.4
214
Has the product been a good partner in doing business?
8.4
47
7.3
151
Product Direction (% positive)
7.6
128
8.1
214
Features by Category
Accounting
Not enough data
8.4
31
Not enough data
8.0
26
Not enough data
7.9
26
Not enough data
8.2
27
Not enough data
7.8
25
Not enough data
8.2
25
Not enough data
7.9
29
Not enough data
8.2
25
Not enough data
8.1
24
Not enough data
7.9
26
Inventory & Warehouse
Not enough data
8.9
31
Not enough data
8.5
32
Not enough data
8.6
32
Not enough data
8.3
30
Not enough data
8.1
27
Not enough data
7.9
23
Not enough data
8.5
24
Not enough data
8.1
16
Purchasing
Not enough data
8.3
32
Not enough data
8.8
31
Not enough data
7.9
26
Not enough data
8.4
31
Sales & Marketing
Not enough data
8.5
27
Not enough data
8.3
21
Not enough data
8.6
29
Not enough data
7.8
28
Not enough data
8.3
25
Not enough data
7.8
24
Manufacturing
Not enough data
8.1
28
Not enough data
7.4
24
Not enough data
7.6
23
Not enough data
8.2
28
Not enough data
8.3
27
Not enough data
8.3
28
Not enough data
7.7
21
Not enough data
8.4
22
Quality Management
Not enough data
8.1
24
Not enough data
7.7
25
Not enough data
7.1
21
Not enough data
7.5
24
Not enough data
7.7
20
Not enough data
7.7
22
Not enough data
8.0
22
Distribution
Not enough data
8.5
28
Not enough data
8.5
23
Not enough data
7.5
25
Not enough data
8.6
27
Not enough data
8.3
25
HR
Not enough data
8.2
13
Not enough data
7.8
20
Not enough data
7.4
24
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Process ERP
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Accounting
Not enough data
9.8
8
Not enough data
7.2
6
Not enough data
8.6
6
Not enough data
8.1
9
Not enough data
8.8
7
Not enough data
7.6
7
Not enough data
9.3
5
Not enough data
8.9
6
Not enough data
9.2
6
Not enough data
7.6
7
Inventory & Warehouse
Not enough data
8.3
12
Not enough data
8.6
12
Not enough data
8.0
11
Not enough data
7.6
11
Not enough data
7.8
12
Purchasing
Not enough data
8.0
9
Not enough data
8.3
11
Not enough data
8.5
10
Not enough data
8.8
11
Sales & Marketing
Not enough data
8.3
11
Not enough data
7.9
8
Not enough data
8.0
10
Not enough data
8.1
9
Not enough data
8.3
9
Not enough data
8.3
10
Discrete Manufacturing
Not enough data
8.0
9
Not enough data
7.2
6
Not enough data
8.3
9
Not enough data
8.3
9
Not enough data
8.3
9
Not enough data
8.2
10
Process Manufacturing
Not enough data
7.2
6
Not enough data
7.1
8
Not enough data
7.2
6
ETO Manufacturing
Not enough data
7.7
8
Not enough data
7.5
6
Not enough data
7.0
5
Quality Management
Not enough data
8.3
6
Not enough data
8.3
7
Not enough data
8.6
7
Not enough data
8.8
8
Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.5
6
Distribution
Not enough data
8.3
9
Not enough data
8.1
9
Not enough data
8.7
10
HR
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.8
6
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Mixed Mode ERP
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Accounting
Not enough data
8.3
23
Not enough data
6.9
16
Not enough data
6.8
16
Not enough data
7.8
22
Not enough data
7.5
19
Not enough data
7.2
21
Not enough data
7.6
18
Not enough data
7.6
20
Not enough data
7.6
17
Not enough data
7.5
17
Inventory & Warehouse
Not enough data
8.0
22
Not enough data
7.6
21
Not enough data
7.7
21
Not enough data
7.4
18
Not enough data
6.8
18
Purchasing
Not enough data
7.6
19
Not enough data
8.3
20
Not enough data
8.0
20
Not enough data
8.1
20
Sales & Marketing
Not enough data
7.6
19
Not enough data
7.4
14
Not enough data
8.1
18
Not enough data
8.0
17
Not enough data
7.8
19
Not enough data
7.4
17
Manufacturing
Not enough data
8.0
20
Not enough data
8.1
18
Not enough data
7.6
19
Not enough data
7.9
19
Not enough data
7.2
15
Not enough data
7.6
18
Quality Management
Not enough data
7.5
16
Not enough data
7.4
16
Not enough data
6.4
15
Not enough data
7.5
16
Distribution
Not enough data
8.1
19
Not enough data
8.0
19
Not enough data
7.9
19
HR
Not enough data
6.3
10
Not enough data
7.4
12
Not enough data
7.3
11
Generative AI
Not enough data
4.3
5
Not enough data
4.7
5
Agentic AI - Discrete ERP
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Accounting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inventory & Warehouse
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Purchasing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Sales & Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Manufacturing
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.0
5
Not enough data
8.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Quality Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Distribution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
HR
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - ETO ERP
Not enough data
Not enough data
Accounting
Not enough data
6.9
48
Not enough data
6.8
48
Not enough data
6.8
52
Not enough data
7.1
59
Not enough data
6.5
36
Not enough data
7.6
65
Not enough data
7.5
68
Not enough data
7.5
61
Not enough data
7.3
53
Not enough data
7.1
53
Not enough data
7.5
74
Not enough data
7.0
50
Not enough data
7.5
53
Not enough data
7.2
46
Not enough data
7.7
50
Not enough data
7.7
57
Not enough data
7.5
53
Not enough data
7.4
64
Back Office
Not enough data
7.3
55
Not enough data
7.7
48
Not enough data
6.9
27
Not enough data
7.1
44
Not enough data
7.5
53
Not enough data
7.4
31
Not enough data
6.5
26
Not enough data
8.2
72
Not enough data
8.2
66
Not enough data
7.0
37
Not enough data
7.4
46
Not enough data
7.6
41
Not enough data
7.5
44
Not enough data
7.1
29
Front Office
Not enough data
6.9
32
Not enough data
6.1
25
Not enough data
7.2
40
Not enough data
7.6
36
Not enough data
6.8
30
Not enough data
6.8
21
Not enough data
6.8
23
Not enough data
7.4
49
Not enough data
7.4
43
Not enough data
6.6
30
Not enough data
7.1
50
Not enough data
7.1
42
Not enough data
6.6
21
Not enough data
6.4
22
Not enough data
6.8
23
Not enough data
6.8
32
Integration
Not enough data
6.7
34
Not enough data
7.2
63
Not enough data
7.3
59
Logistics
Not enough data
7.6
62
Not enough data
7.1
51
Not enough data
7.3
52
Not enough data
7.4
67
Not enough data
7.5
66
Not enough data
8.0
65
Not enough data
7.4
58
Not enough data
7.3
57
Not enough data
7.8
64
Not enough data
7.8
59
Platform
Not enough data
7.6
65
Not enough data
7.1
48
Not enough data
7.2
56
Not enough data
7.5
61
Not enough data
7.4
68
Not enough data
7.1
56
Production
Not enough data
7.6
61
Not enough data
6.5
41
Not enough data
7.1
49
Not enough data
6.9
48
Not enough data
7.2
45
Not enough data
6.8
37
Not enough data
7.5
57
Not enough data
7.3
50
Not enough data
7.2
39
Not enough data
7.5
53
Not enough data
6.9
35
Not enough data
7.4
49
Reporting & Analytics
Not enough data
7.3
62
Not enough data
7.4
64
Not enough data
7.3
57
Generative AI
Not enough data
6.3
10
Not enough data
6.4
12
Agentic AI - ERP Systems
Not enough data
Not enough data
Asset Definition
Not enough data
8.1
13
Not enough data
7.6
12
Not enough data
7.8
13
Not enough data
7.8
12
Asset Tracking
Not enough data
6.5
13
Not enough data
8.1
13
Not enough data
7.9
14
Inventory
Not enough data
7.8
13
Not enough data
6.7
12
Not enough data
7.1
13
Depreciation
Not enough data
7.4
12
Not enough data
7.8
12
Not enough data
7.2
12
Not enough data
6.5
13
Maintenance
Not enough data
7.8
12
Not enough data
7.5
12
Not enough data
7.5
10
Not enough data
7.7
11
Not enough data
7.8
10
Not enough data
7.9
12
Field Service
Not enough data
8.1
12
Not enough data
8.3
9
Not enough data
7.5
8
Monitoring
Not enough data
7.4
12
Not enough data
8.3
11
Not enough data
7.3
11
Contract & Warranty
Not enough data
7.7
11
Not enough data
7.4
9
Not enough data
6.8
10
Analytics
Not enough data
8.3
15
Not enough data
8.1
15
Not enough data
7.8
12
Integration
Not enough data
9.1
13
Not enough data
6.3
8
Not enough data
8.3
14
Agentic AI - Enterprise Asset Management (EAM)
Not enough data
Not enough data
Logistics and Operations
Not enough data
6.9
7
Not enough data
6.9
6
Not enough data
7.4
7
Not enough data
8.3
8
Not enough data
8.1
7
Not enough data
7.4
9
Not enough data
6.1
9
Not enough data
8.3
7
Not enough data
7.5
8
Not enough data
7.9
8
Nonconformance
Not enough data
7.0
19
Not enough data
6.9
19
Not enough data
7.5
17
Quality system
Not enough data
7.5
20
Not enough data
7.2
18
Not enough data
7.3
20
Risk Management
Not enough data
6.6
16
Not enough data
6.4
14
Not enough data
6.7
19
Inspection Management
Not enough data
6.4
18
Not enough data
7.3
19
Not enough data
7.0
18
Compliance
Not enough data
7.0
16
Not enough data
6.9
14
Not enough data
7.0
15
Platform
Not enough data
6.7
22
Not enough data
7.4
24
Not enough data
6.5
16
Not enough data
6.9
24
Services
Not enough data
7.4
23
Not enough data
6.4
25
Not enough data
6.4
24
Not enough data
6.2
21
Territory Mapping
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Route Planning
9.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Sales Performance Management
Not enough data
Not enough data
8.3
5
Not enough data
8.0
5
Not enough data
Presentation and Forms
7.7
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.7
5
Not enough data
Not enough data
Not enough data
Before the Job
8.2
93
7.5
31
8.0
80
8.1
36
8.1
85
8.2
32
7.8
79
8.0
33
On the Job
8.3
90
7.9
39
8.3
101
7.8
38
Feature Not Available
7.7
31
8.2
92
7.4
32
7.7
16
7.3
11
After the Job
8.2
98
7.8
44
8.0
93
7.4
38
7.8
88
7.8
32
8.1
86
7.8
25
Agentic AI - Field Service Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Financial Management - Government ERP
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Procurement - Government ERP
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Human Resources - Government ERP
Not enough data
Not enough data
Not enough data
Not enough data
Citizen Services - Government ERP
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Asset Management - Government ERP
Not enough data
Not enough data
Not enough data
Not enough data
Compliance & Audit - Government ERP
Not enough data
Not enough data
Not enough data
Not enough data
Data & Analytics - Government ERP
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Government ERP
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dynamics 365 Field Service and IFS Cloud are categorized as Field Service Management
Unique Categories
Dynamics 365 Field Service is categorized as Field Sales
IFS Cloud is categorized as Process ERP, Mixed Mode ERP, Discrete ERP, ETO ERP, Quality Management (QMS), Enterprise Asset Management (EAM), ERP Systems, Aviation MRO, Construction ERP, and Government ERP
Reviews
Reviewers' Company Size
Dynamics 365 Field Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
IFS Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
7.4%
Education Management
5.4%
Computer Software
4.7%
Information Technology and Services
4.0%
Higher Education
3.4%
Other
75.2%
Automotive
8.7%
Oil & Energy
8.0%
Information Technology and Services
7.2%
Electrical/Electronic Manufacturing
4.6%
Construction
4.6%
Other
66.9%
Alternatives
Discussions
Dynamics 365 Field Service has no discussions with answers
What is IFS FSM?
2 Comments
SN
It’s IFS’s Field Service Module. This is a module developed by IFS to support field agents wherein they can key in requirements/service reports from remote...Read more
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