# Dynamics 365 Field Service vs Housecall Pro Comparison | | Dynamics 365 Field Service | Housecall Pro | |---|---|---| | **Star Rating** | 3.9 out of 5 | 4.3 out of 5 | | **Total Reviews** | 156 | 204 | | **Largest Market Segment** | Mid-Market (38.0% of reviews) | Small-Business (94.7% of reviews) | | **Entry Level Price** | No pricing available | Starting at $59.00 1 Users | --- ## Top Pros & Cons ### Dynamics 365 Field Service Pros: - Easy Integration (2 reviews) - Integrations (2 reviews) Cons: - Time-Consuming (2 reviews) - Customization Difficulties (1 reviews) ### Housecall Pro Pros: - Ease of Use (16 reviews) - Easy Setup (10 reviews) Cons: - Missing Features (7 reviews) - Expensive (4 reviews) --- ## Ratings Comparison | Rating | Dynamics 365 Field Service | Housecall Pro | |---|---|---| | **Meets Requirements** | 8.6 (133 reviews) | 8.6 (169 reviews) | | **Ease of Use** | 8.3 (135 reviews) | 8.9 (170 reviews) | | **Ease of Setup** | 8.0 (50 reviews) | 8.8 (125 reviews) | | **Ease of Admin** | 8.3 (49 reviews) | 9.0 (114 reviews) | | **Quality of Support** | 8.3 (130 reviews) | 8.7 (163 reviews) | | **Has the product been a good partner in doing business?** | 8.4 (47 reviews) | 8.8 (113 reviews) | | **Product Direction (% positive)** | 7.6 (129 reviews) | 8.8 (169 reviews) | --- ## Pricing ### Dynamics 365 Field Service #### Entry-Level Pricing No pricing available #### Free Trial No information available ### Housecall Pro #### Entry-Level Pricing Plan: Basic Price: Starting at $59.00 1 Users Description: Solutions to optimize and streamline your business. Key Features: - Credit card rates as low as 2.59% - Drag & drop scheduling - Real-time dispatching [Browse all 3 editions](https://www.g2.com/products/housecall-pro/pricing) #### Free Trial Yes --- ## Features Comparison By Category ### Review Management | Product | Score | Reviews | |---|---|---| | **Dynamics 365 Field Service** | N/A | N/A | | **Housecall Pro** | 8.0/10 | 22 | #### Collection | Feature | Dynamics 365 Field Service | Housecall Pro | |---|---|---| | **Authentification** | Not enough data | 7.8 (21 reviews) | | **Review Forms** | Not enough data | 8.7 (21 reviews) | | **Personalization** | Not enough data | 8.1 (21 reviews) | | **Engagement** | Not enough data | 7.9 (22 reviews) | | **Community Q&A** | Not enough data | 8.3 (20 reviews) | #### Agentic AI - Review Management | Feature | Dynamics 365 Field Service | Housecall Pro | |---|---|---| | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | #### Moderation | Feature | Dynamics 365 Field Service | Housecall Pro | |---|---|---| | **Reviewer Validation** | Not enough data | 8.5 (20 reviews) | | **Response Types** | Not enough data | 8.5 (20 reviews) | | **Legal Agreements** | Not enough data | 8.5 (20 reviews) | #### Use Cases | Feature | Dynamics 365 Field Service | Housecall Pro | |---|---|---| | **E-commerce** | Not enough data | 7.8 (20 reviews) | | **Retail** | Not enough data | 7.7 (20 reviews) | | **Customer Service** | Not enough data | 8.8 (20 reviews) | #### Administration | Feature | Dynamics 365 Field Service | Housecall Pro | |---|---|---| | **Incentives** | Not enough data | 7.3 (20 reviews) | | **Syndication** | Not enough data | 7.4 (20 reviews) | | **Insights** | Not enough data | 7.6 (20 reviews) | | **Content** | Not enough data | 7.6 (20 reviews) | | **Sampling** | Not enough data | 7.7 (19 reviews) | #### Display Options | Feature | Dynamics 365 Field Service | Housecall Pro | |---|---|---| | **Badges** | Not enough data | 7.4 (19 reviews) | | **Widgets** | Not enough data | 7.6 (19 reviews) | | **Integration & APIs** | Not enough data | 8.0 (19 reviews) | | **Marketing** | Not enough data | 7.9 (19 reviews) | #### Generative AI | Feature | Dynamics 365 Field Service | Housecall Pro | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | ### Roofing | Product | Score | Reviews | |---|---|---| | **Dynamics 365 Field Service** | N/A | N/A | | **Housecall Pro** | N/A | N/A | #### Operations | Feature | Dynamics 365 Field Service | Housecall Pro | |---|---|---| | **Roofing Design** | Not enough data | Not enough data | | **Roofing Estimating** | Not enough data | Not enough data | | **Business Operations** | Not enough data | Not enough data | #### Resource Management | Feature | Dynamics 365 Field Service | Housecall Pro | |---|---|---| | **Supply Management** | Not enough data | Not enough data | | **Field Service Management** | Not enough data | Not enough data | | **Contractor Management** | Not enough data | Not enough data | ### Online Appointment Scheduling | Product | Score | Reviews | |---|---|---| | **Dynamics 365 Field Service** | N/A | N/A | | **Housecall Pro** | 8.6/10 | 44 | #### Notifications | Feature | Dynamics 365 Field Service | Housecall Pro | |---|---|---| | **Confirmations & Reminders** | Not enough data | 9.1 (42 reviews) | | **Appointment Follow-Up** | Not enough data | 9.1 (40 reviews) | | **Scheduling Notifications** | Not enough data | 9.1 (41 reviews) | #### Settings | Feature | Dynamics 365 Field Service | Housecall Pro | |---|---|---| | **Time Zone Detection** | Not enough data | 8.9 (38 reviews) | | **Availability Settings** | Not enough data | 8.8 (35 reviews) | | **Blocked Time Settings** | Not enough data | 8.6 (37 reviews) | #### Personalization | Feature | Dynamics 365 Field Service | Housecall Pro | |---|---|---| | **Branding** | Not enough data | 8.7 (38 reviews) | | **Links** | Not enough data | 8.5 (36 reviews) | #### Integrations | Feature | Dynamics 365 Field Service | Housecall Pro | |---|---|---| | **Multi- Calendar Integration** | Not enough data | 8.4 (38 reviews) | | **Website Integration** | Not enough data | 8.1 (34 reviews) | | **Payment Acceptance** | Not enough data | 9.0 (40 reviews) | | **Video Conferencing** | Not enough data | 7.1 (30 reviews) | | **Communication** | Not enough data | 8.4 (38 reviews) | #### Generative AI | Feature | Dynamics 365 Field Service | Housecall Pro | |---|---|---| | **AI Text Generation** | Not enough data | 8.0 (27 reviews) | | **AI Text Summarization** | Not enough data | Feature Not Available | | **AI Text-to-Image** | Not enough data | Feature Not Available | | **AI Text-to-Speech** | Not enough data | Feature Not Available | | **AI Image-to-Text** | Not enough data | Feature Not Available | #### Agentic AI - Online Appointment Scheduling | Feature | Dynamics 365 Field Service | Housecall Pro | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | ### Field Sales | Product | Score | Reviews | |---|---|---| | **Dynamics 365 Field Service** | 8.3/10 | 5 | | **Housecall Pro** | N/A | N/A | #### Territory Mapping | Feature | Dynamics 365 Field Service | Housecall Pro | |---|---|---| | **Custom Territory Mapping** | Not enough data | Not enough data | | **Strategic Selling** | Not enough data | Not enough data | | **Automatic Rep Assignment** | Not enough data | Not enough data | #### Route Planning | Feature | Dynamics 365 Field Service | Housecall Pro | |---|---|---| | **Lead Priority** | 9.0 (5 reviews) | Not enough data | | **Optimized Sales Routes** | Not enough data | Not enough data | | **Map Directions** | Not enough data | Not enough data | #### Sales Performance Management | Feature | Dynamics 365 Field Service | Housecall Pro | |---|---|---| | **Gamification** | Not enough data | Not enough data | | **Performance Dashboards** | 8.3 (5 reviews) | Not enough data | | **Sales Rep Tracker** | 8.0 (5 reviews) | Not enough data | #### Presentation and Forms | Feature | Dynamics 365 Field Service | Housecall Pro | |---|---|---| | **Video and Interactive Media** | 7.7 (5 reviews) | Not enough data | | **Digital Contracts** | Not enough data | Not enough data | | **E-signature** | Not enough data | Not enough data | ### Field Service Management | Product | Score | Reviews | |---|---|---| | **Dynamics 365 Field Service** | 8.0/10 | 113 | | **Housecall Pro** | 8.2/10 | 108 | #### Generative AI | Feature | Dynamics 365 Field Service | Housecall Pro | |---|---|---| | **AI Text Summarization** | 7.7 (5 reviews) | 7.6 (37 reviews) | | **AI Image-to-Text** | Not enough data | Feature Not Available | #### Before the Job | Feature | Dynamics 365 Field Service | Housecall Pro | |---|---|---| | **Calendar** | 8.2 (93 reviews) | 8.7 (103 reviews) | | **Dispatch** | 8.0 (80 reviews) | 8.8 (102 reviews) | | **Roles** | 8.1 (85 reviews) | 8.6 (96 reviews) | | **Booking** | 7.8 (79 reviews) | 8.6 (96 reviews) | #### On the Job | Feature | Dynamics 365 Field Service | Housecall Pro | |---|---|---| | **Location** | 8.3 (90 reviews) | 8.7 (96 reviews) | | **Employee Communication** | 8.3 (101 reviews) | 8.2 (97 reviews) | | **Behavior Monitoring** | Feature Not Available | 7.0 (85 reviews) | | **Client Notifications** | 8.2 (92 reviews) | 8.7 (102 reviews) | | **Field Sales** | 7.7 (16 reviews) | 8.3 (65 reviews) | #### After the Job | Feature | Dynamics 365 Field Service | Housecall Pro | |---|---|---| | **Reports** | 8.2 (98 reviews) | 8.0 (95 reviews) | | **Analytics** | 8.0 (93 reviews) | 8.0 (95 reviews) | | **Invoicing** | 7.8 (88 reviews) | 9.2 (98 reviews) | | **CRM Integrations** | 8.1 (87 reviews) | 8.0 (84 reviews) | #### Agentic AI - Field Service Management | Feature | Dynamics 365 Field Service | Housecall Pro | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | 7.0 (5 reviews) | | **Proactive Assistance** | Not enough data | Not enough data | --- ## Categories **Shared Categories (1):** [Field Service Management Software](https://www.g2.com/categories/field-service-management) **Unique to Dynamics 365 Field Service (1):** [Field Sales Software](https://www.g2.com/categories/field-sales) **Unique to Housecall Pro (5):** [HVAC Software](https://www.g2.com/categories/hvac), [Construction CRM Software](https://www.g2.com/categories/construction-crm), [Roofing Software](https://www.g2.com/categories/roofing-software), [Online Appointment Scheduling Software](https://www.g2.com/categories/online-appointment-scheduling), [Review Management Software](https://www.g2.com/categories/review-management-software) --- ## Reviewer Demographics ### By Company Size | Segment | Dynamics 365 Field Service | Housecall Pro | |---|---|---| | **Small-Business** | 31.3% | 94.7% | | **Mid-Market** | 38.0% | 4.2% | | **Enterprise** | 30.7% | 1.1% | ### By Industry #### Dynamics 365 Field Service - **Hospital & Health Care:** 7.3% - **Education Management:** 5.3% - **Computer Software:** 4.7% - **Information Technology and Services:** 4.0% - **Accounting:** 3.3% - **Higher Education:** 3.3% - **Consumer Services:** 2.7% - **Transportation/Trucking/Railroad:** 2.7% - **Packaging and Containers:** 2.0% - **Electrical/Electronic Manufacturing:** 2.0% - **Other:** 62.7% #### Housecall Pro - **Construction:** 29.8% - **Consumer Services:** 23.4% - **Facilities Services:** 5.9% - **Electrical/Electronic Manufacturing:** 3.2% - **Individual & Family Services:** 3.2% - **Environmental Services:** 2.7% - **Hospitality:** 2.1% - **Non-Profit Organization Management:** 1.6% - **Building Materials:** 1.6% - **Accounting:** 1.6% - **Other:** 25.0% --- ## Alternatives ### Alternatives to Dynamics 365 Field Service - [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) — 4.4/5 stars (1046 reviews) - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (371 reviews) - [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (509 reviews) - [Oracle Field Service Cloud](https://www.g2.com/products/oracle-field-service-cloud/reviews) — 4.0/5 stars (139 reviews) - [IFS Cloud](https://www.g2.com/products/ifs-cloud/reviews) — 4.0/5 stars (272 reviews) - [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews) - [ServiceMax](https://www.g2.com/products/ptc-servicemax/reviews) — 4.2/5 stars (145 reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25820 reviews) - [Geopointe](https://www.g2.com/products/geopointe/reviews) — 4.2/5 stars (284 reviews) - [Field Nation](https://www.g2.com/products/field-nation/reviews) — 4.5/5 stars (399 reviews) ### Alternatives to Housecall Pro - [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (509 reviews) - [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (358 reviews) - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (371 reviews) - [Workiz](https://www.g2.com/products/workiz/reviews) — 4.5/5 stars (230 reviews) - [Service Fusion](https://www.g2.com/products/service-fusion/reviews) — 4.1/5 stars (120 reviews) - [Calendly](https://www.g2.com/products/calendly/reviews) — 4.7/5 stars (2643 reviews) - [Thryv](https://www.g2.com/products/thryv/reviews) — 4.2/5 stars (1996 reviews) - [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) — 4.4/5 stars (1046 reviews) - [Simpro](https://www.g2.com/products/simpro/reviews) — 4.1/5 stars (407 reviews) - [Doodle](https://www.g2.com/products/doodle/reviews) — 4.4/5 stars (2069 reviews) --- ## Top Discussions ### Dynamics 365 Field Service No discussions available for this product. ### Housecall Pro - Title: [How much does Housecall pro cost?](https://www.g2.com/discussions/how-much-does-housecall-pro-cost) — 1 comment > **Top comment:** "About 4250" - Title: [Is Housecall Pro safe?](https://www.g2.com/discussions/is-housecall-pro-safe) — 1 comment > **Top comment:** "100% It was created by a Plumber who wanted to have all the different apps and sites in one app and 1 low price. It really is an all in one and saves me time..." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/dynamics-365-field-service-vs-housecall-pro)