Link copied to clipboard # Dynamics 365 Customer Voice vs Medallia Customer Experience Comparison - What are their main differences? Share [ Export ](/compare/dynamics-365-customer-voice/medallia-customer-experience/export.csv) Microsoft Dynamics 365 Customer VoiceMedallia Customer Experience[+ Add Product](#) Reviews **Dynamics 365 Customer Voice** [ 4.5/5(17) ](https://www.g2.com/products/dynamics-365-customer-voice/reviews#reviews) **Medallia Customer Experience** [ 4.5/5(211) ](https://www.g2.com/products/medallia-customer-experience/reviews#reviews) Pricing **Dynamics 365 Customer Voice** No pricing available **Medallia Customer Experience** Free Trial **Contact Us** Per Year ยท Medallia Experience Cloud **Pricing Insights** from reviews Time to Implement **Dynamics 365 Customer Voice** Not enough reviews yet **Medallia Customer Experience** 5 months Based on 18 responses Return on Investment **Dynamics 365 Customer Voice** Not enough reviews yet **Medallia Customer Experience** 19 months Based on 14 responses Perceived Cost **Dynamics 365 Customer Voice** Not enough reviews yet **Medallia Customer Experience** $$$$$ Average Discount **Dynamics 365 Customer Voice** Not enough reviews yet **Medallia Customer Experience** 10% ![Dynamics 365 Customer Voice](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_14a120d48647a16d6bbeeda304bc88f2/dynamics-365-customer-voice.jpeg "Dynamics 365 Customer Voice") ![Medallia Customer Experience](https://images.g2crowd.com/uploads/product/hd_favicon/8b51395a78dd593b61bd23efdd512d12/medallia-customer-experience.svg "Medallia Customer Experience") G2 offers free advice on this comparison. 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Pros & Cons **Dynamics 365 Customer Voice** [ Ease of Use (2) ](https://www.g2.com/products/dynamics-365-customer-voice/reviews?filters%5Bsentiment_snippet%5D=2287206&qs=pros-and-cons#reviews)[ Intuitive (2) ](https://www.g2.com/products/dynamics-365-customer-voice/reviews?filters%5Bsentiment_snippet%5D=2287210&qs=pros-and-cons#reviews)[ Delayed Services (1) ](https://www.g2.com/products/dynamics-365-customer-voice/reviews?filters%5Bsentiment_snippet%5D=2287215&qs=pros-and-cons#reviews)[ Improvement Needed (1) ](https://www.g2.com/products/dynamics-365-customer-voice/reviews?filters%5Bsentiment_snippet%5D=2439334&qs=pros-and-cons#reviews) **Medallia Customer Experience** [ Feedback Management (17) ](https://www.g2.com/products/medallia-customer-experience/reviews?filters%5Bsentiment_snippet%5D=1120894&qs=pros-and-cons#reviews)[ Helpful (16) ](https://www.g2.com/products/medallia-customer-experience/reviews?filters%5Bsentiment_snippet%5D=1120176&qs=pros-and-cons#reviews)[ Learning Curve (6) ](https://www.g2.com/products/medallia-customer-experience/reviews?filters%5Bsentiment_snippet%5D=1120020&qs=pros-and-cons#reviews)[ Limitations (6) ](https://www.g2.com/products/medallia-customer-experience/reviews?filters%5Bsentiment_snippet%5D=1120702&qs=pros-and-cons#reviews) Integrations **Dynamics 365 Customer Voice** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_9a4b1c59a10899f84ef2b2071e2037ce/dynamics-365-sales.png "Product Avatar Image") Microsoft Dynamics 365 Sales ](https://www.g2.com/products/dynamics-365-sales/reviews)[ View all ](https://www.g2.com/products/dynamics-365-customer-voice/integrations) **Medallia Customer Experience** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_eec7306010aa74e9dc20e6151e30e3bd/fjord.jpeg "Product Avatar Image") Accenture Song (formerly... ](https://www.g2.com/products/accenture-song-formerly-fjord/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_5a7938ffd6497884772dc39786f9e1e2/adobe-analytics.png "Product Avatar Image") Adobe Analytics ](https://www.g2.com/products/adobe-analytics/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_5a7938ffd6497884772dc39786f9e1e2/adobe-experience-manager.png "Product Avatar Image") Adobe ](https://www.g2.com/products/adobe-experience-manager/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2ac0e7b10e1efb64107026cb2b241d53/azure-pipelines.jpg "Product Avatar Image") Azure Pipelines ](https://www.g2.com/products/azure-pipelines/reviews)[ View all ](https://www.g2.com/products/medallia-customer-experience/integrations) Screenshots **Dynamics 365 Customer Voice** No screenshot available **Medallia Customer Experience** ![Medallia Customer Experience screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1338912/Screenshot-2023-09-13-at-2.05.00-PM.png) Ratings Meets Requirements **Dynamics 365 Customer Voice** 8.7 8.715 **Medallia Customer Experience** 8.7 8.7154 Ease of Use **Dynamics 365 Customer Voice** 8.8 8.815 **Medallia Customer Experience** 8.6 8.6164 Ease of Setup **Dynamics 365 Customer Voice** 9.0 9.010 **Medallia Customer Experience** 7.4 7.4119 Ease of Admin **Dynamics 365 Customer Voice** 8.8 8.810 **Medallia Customer Experience** 7.7 7.786 Quality of Support **Dynamics 365 Customer Voice** 8.7 8.714 **Medallia Customer Experience** 8.6 8.6137 Has the product been a good partner in doing business? **Dynamics 365 Customer Voice** 8.5 8.59 **Medallia Customer Experience** 8.7 8.790 Product Direction (% positive) **Dynamics 365 Customer Voice** 8.1 8.112 **Medallia Customer Experience** 9.5 9.5148 Features Experience Management[Hide 56 FeaturesShow 56 Features](javascript:void(0);) 7.9 12 8.1 75 Analytics Net Promoter Score (NPS) 7.9 8 9.4(won by 1.5) 57 (There is a greater than 0.5 difference between this product's rating and its competitors) Customer Satisfaction (CSAT) Score 8.2 11 9.2(won by 1.0) 55 (There is a greater than 0.5 difference between this product's rating and its competitors) Customer Effort Score (CES) 7.7 11 8.7(won by 1.0) 49 (There is a greater than 0.5 difference between this product's rating and its competitors) Gamification 7.8(won by 1.7) 10 (There is a greater than 0.5 difference between this product's rating and its competitors) 6.1 44 Customization Stakeholder Management 8.3 9 8.6(won by 0.3) 53 Multilanguage Support 8.1(won by 0.2) 8 7.9 46 Multiple Branding Support 7.6 7 8.6(won by 1.0) 45 (There is a greater than 0.5 difference between this product's rating and its competitors) Vertical-specific Solutions 7.7 8 8.3(won by 0.6) 45 (There is a greater than 0.5 difference between this product's rating and its competitors) Customizable Branding Not enough data Not enough data Knowledge Management Not enough data Not enough data Workflow Management Not enough data Not enough data Email Management Not enough data Not enough data Feedback Management Not enough data Not enough data Survey/Poll Management Not enough data Not enough data Negative Feedback Management Not enough data Not enough data Generative AI AI Text Generation Not enough data 6.5(won by default) 25 AI Text Summarization Not enough data 6.5(won by default) 25 Generative AI Not enough data Not enough data Agentic AI - Experience Management Cross-system Integration Not enough data 8.7(won by default) 9 Proactive Assistance Not enough data 8.3(won by default) 5 Autonomous Task Execution Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Social Media Integration Not enough data Not enough data Multi-Language Not enough data Not enough data Additional Functionality Real-Time Reporting Not enough data Not enough data Drag & Drop Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Dashboard Not enough data Not enough data NPS Survey Structure Not enough data Not enough data Customizable Forms Not enough data Not enough data Visual Analytics Not enough data Not enough data Data Visualization Not enough data Not enough data Customer Segmentation Not enough data Not enough data Tagging Not enough data Not enough data Customer Journey Mapping Not enough data Not enough data Text Analysis Not enough data Not enough data Customizable Reports Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data CRM Not enough data Not enough data Multi-Channel Data Collection Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Customizable Fields Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Predictive Analytics Not enough data Not enough data Collaboration Tools Not enough data Not enough data Sentiment Analysis Not enough data Not enough data Trend Analysis Not enough data Not enough data API Not enough data Not enough data AI Copilot Not enough data Not enough data Engagement Tracking Not enough data Not enough data Customizable Templates Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Multi-Channel Support Not enough data Not enough data Feedback Analytics[Hide 12 FeaturesShow 12 Features](javascript:void(0);) Not enough data 8.1 59 Feedback Management Tagging Not enough data 8.3(won by default) 44 Segmentation Not enough data 8.4(won by default) 42 Custom Reports and Dashboards Not enough data 8.4(won by default) 50 Feedback Analysis Thematic Analysis Not enough data 8.1(won by default) 48 Sentiment Analysis Not enough data 8.4(won by default) 50 NPS/CSAT Scoring Not enough data 9.3(won by default) 50 Feedback Sources Online Reviews Not enough data 8.3(won by default) 38 Surveys Not enough data 9.2(won by default) 48 Social Media Not enough data 7.2(won by default) 35 Customer Service Channels Not enough data 8.2(won by default) 38 Generative AI AI Text Generation Not enough data 6.7(won by default) 22 AI Text Summarization Not enough data 6.5(won by default) 24 User Insights Reviewers' Company Size [![Dynamics 365 Customer Voice](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_14a120d48647a16d6bbeeda304bc88f2/dynamics-365-customer-voice.jpeg "Dynamics 365 Customer Voice")](https://www.g2.com/products/dynamics-365-customer-voice/reviews) Dynamics 365 Customer Voice Small-Business(50 or fewer emp.) 35.3% Mid-Market(51-1000 emp.) 35.3% Enterprise(\> 1000 emp.) 29.4% [![Medallia Customer Experience](https://images.g2crowd.com/uploads/product/hd_favicon/8b51395a78dd593b61bd23efdd512d12/medallia-customer-experience.svg "Medallia Customer Experience")](https://www.g2.com/products/medallia-customer-experience/reviews) Medallia Customer Experience Small-Business(50 or fewer emp.) 9.8% Mid-Market(51-1000 emp.) 21.6% Enterprise(\> 1000 emp.) 68.6% Small-Business (50 or fewer emp.) 35.3% 9.8% Mid-Market (51-1000 emp.) 35.3% 21.6% Enterprise (\> 1000 emp.) 29.4% 68.6% Reviewers' Industry [![Dynamics 365 Customer Voice](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_14a120d48647a16d6bbeeda304bc88f2/dynamics-365-customer-voice.jpeg "Dynamics 365 Customer Voice")](https://www.g2.com/products/dynamics-365-customer-voice/reviews) Dynamics 365 Customer Voice Information Technology and Services 17.6% Financial Services 11.8% Computer Software 11.8% Wholesale 5.9% Warehousing 5.9% Other 47.1% [![Medallia Customer Experience](https://images.g2crowd.com/uploads/product/hd_favicon/8b51395a78dd593b61bd23efdd512d12/medallia-customer-experience.svg "Medallia Customer Experience")](https://www.g2.com/products/medallia-customer-experience/reviews) Medallia Customer Experience Hospitality 13.6% Financial Services 11.0% Information Technology and Services 7.3% Retail 6.8% Insurance 5.8% Other 55.5% Alternatives **Dynamics 365 Customer Voice Alternatives** ![Qualtrics Customer Experience](https://images.g2crowd.com/uploads/product/hd_favicon/8890eea0cb317c903c079caf28914e83/qualtrics-customer-experience%282%29.svg "Qualtrics Customer Experience") [ Qualtrics Customer Experience ](/products/qualtrics-customer-experience/reviews) ![AskNicely](https://images.g2crowd.com/uploads/product/hd_favicon/8b4f2337b545e6e7a2bcea877e24da94/asknicely.svg "AskNicely") [ AskNicely ](/products/asknicely/reviews) ![Gainsight Customer 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