# Dynamics 365 Customer Voice vs Medallia Customer Experience Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Medallia Customer Experience excels in providing a user-friendly interface, with many users highlighting the straightforward nature of Medallia Agile Research, making it a great fit for small to mid-sized businesses.
- **Users say** that Dynamics 365 Customer Voice stands out for its intuitive design, particularly praising the drag-and-drop survey builder, which makes creating drafts feel almost as easy as designing a poster in Canva.
- **Reviewers mention** that while Medallia offers a robust set of features, some users have faced challenges with configuration, indicating that it may require a bit more effort to tailor the platform to specific workflow needs.
- **According to verified reviews** , Dynamics 365 Customer Voice benefits from a quicker setup process, with users appreciating the ease of getting started and the overall smooth onboarding experience.
- **G2 reviewers highlight** that Medallia has a strong focus on customer satisfaction, reflected in its high Net Promoter Score, with users feeling that the product has been a good partner in their business endeavors.
- **Users report** that while both platforms have similar star ratings, Medallia's larger volume of recent reviews suggests a more consistent user experience, with many users sharing positive feedback about their long-term use of the product.



| | Dynamics 365 Customer Voice | Medallia Customer Experience | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 17 | 210 | 
| **Largest Market Segment** | Small-Business (35.3% of reviews) | Enterprise (68.4% of reviews) | 
| **Entry Level Price** | No pricing available | Contact Us Per Year | 

---
## Top Pros & Cons

### Dynamics 365 Customer Voice

Pros:
- Ease of Use (2 reviews)
- Intuitive (2 reviews)

Cons:
- Delayed Services (1 reviews)
- Improvement Needed (1 reviews)

### Medallia Customer Experience

Pros:
- Feedback Management (17 reviews)
- Helpful (16 reviews)

Cons:
- Learning Curve (6 reviews)
- Limitations (6 reviews)

---
## Ratings Comparison
| Rating | Dynamics 365 Customer Voice | Medallia Customer Experience | 
|---|---|---|
  | **Meets Requirements** | 8.7 (15 reviews) | 8.7 (153 reviews) | 
  | **Ease of Use** | 8.8 (15 reviews) | 8.7 (163 reviews) | 
  | **Ease of Setup** | 9.0 (10 reviews) | 7.4 (118 reviews) | 
  | **Ease of Admin** | 8.8 (10 reviews) | 7.7 (85 reviews) | 
  | **Quality of Support** | 8.7 (14 reviews) | 8.6 (136 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.5 (9 reviews) | 8.7 (89 reviews) | 
  | **Product Direction (% positive)** | 8.1 (12 reviews) | 9.5 (147 reviews) | 

---
## Pricing

### Dynamics 365 Customer Voice

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Medallia Customer Experience

#### Entry-Level Pricing

Plan: Medallia Experience Cloud

Price: Contact Us Per Year

Key Features:
- Medallia Experience Cloud

[Learn more about Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews)

#### Free Trial

Yes

---
## Features Comparison By Category

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Customer Voice** | 7.9/10 | 12 |
| **Medallia Customer Experience** | 8.1/10 | 74 |

#### Analytics

| Feature | Dynamics 365 Customer Voice | Medallia Customer Experience | 
|---|---|---|
| **Net Promoter Score (NPS)** | 7.9 (8 reviews) | 9.4 (57 reviews) | 
| **Customer Satisfaction (CSAT) Score** | 8.2 (11 reviews) | 9.2 (55 reviews) | 
| **Customer Effort Score (CES)** | 7.7 (11 reviews) | 8.7 (49 reviews) | 
| **Gamification** | 7.8 (10 reviews) | 6.1 (44 reviews) | 

#### Customization

| Feature | Dynamics 365 Customer Voice | Medallia Customer Experience | 
|---|---|---|
| **Stakeholder Management** | 8.3 (9 reviews) | 8.6 (53 reviews) | 
| **Multilanguage Support** | 8.1 (8 reviews) | 7.9 (46 reviews) | 
| **Multiple Branding Support** | 7.6 (7 reviews) | 8.6 (45 reviews) | 
| **Vertical-specific Solutions** | 7.7 (8 reviews) | 8.3 (45 reviews) | 

#### Generative AI

| Feature | Dynamics 365 Customer Voice | Medallia Customer Experience | 
|---|---|---|
| **AI Text Generation** | Not enough data | 6.5 (25 reviews) | 
| **AI Text Summarization** | Not enough data | 6.5 (25 reviews) | 

#### Agentic AI - Experience Management

| Feature | Dynamics 365 Customer Voice | Medallia Customer Experience | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | 8.7 (9 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | 8.3 (5 reviews) | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Customer Voice** | N/A | N/A |
| **Medallia Customer Experience** | 8.1/10 | 59 |

#### Feedback Management

| Feature | Dynamics 365 Customer Voice | Medallia Customer Experience | 
|---|---|---|
| **Tagging** | Not enough data | 8.3 (44 reviews) | 
| **Segmentation** | Not enough data | 8.4 (42 reviews) | 
| **Custom Reports and Dashboards** | Not enough data | 8.4 (50 reviews) | 

#### Feedback Analysis

| Feature | Dynamics 365 Customer Voice | Medallia Customer Experience | 
|---|---|---|
| **Thematic Analysis** | Not enough data | 8.1 (48 reviews) | 
| **Sentiment Analysis** | Not enough data | 8.4 (50 reviews) | 
| **NPS/CSAT Scoring** | Not enough data | 9.3 (50 reviews) | 

#### Feedback Sources

| Feature | Dynamics 365 Customer Voice | Medallia Customer Experience | 
|---|---|---|
| **Online Reviews** | Not enough data | 8.3 (38 reviews) | 
| **Surveys** | Not enough data | 9.2 (48 reviews) | 
| **Social Media** | Not enough data | 7.2 (35 reviews) | 
| **Customer Service Channels** | Not enough data | 8.2 (38 reviews) | 

#### Generative AI

| Feature | Dynamics 365 Customer Voice | Medallia Customer Experience | 
|---|---|---|
| **AI Text Generation** | Not enough data | 6.7 (22 reviews) | 
| **AI Text Summarization** | Not enough data | 6.5 (24 reviews) | 

---
## Categories
**Shared Categories (1):** [Experience Management Software](https://www.g2.com/categories/experience-management)


**Unique to Medallia Customer Experience (1):** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics)


---
## Reviewer Demographics

### By Company Size

| Segment | Dynamics 365 Customer Voice | Medallia Customer Experience | 
|---|---|---|
| **Small-Business** | 35.3% | 9.8% | 
| **Mid-Market** | 35.3% | 21.8% | 
| **Enterprise** | 29.4% | 68.4% | 

### By Industry

#### Dynamics 365 Customer Voice

- **Information Technology and Services:** 17.6%
- **Financial Services:** 11.8%
- **Computer Software:** 11.8%
- **Wholesale:** 5.9%
- **Warehousing:** 5.9%
- **Research:** 5.9%
- **Marketing and Advertising:** 5.9%
- **Logistics and Supply Chain:** 5.9%
- **Hospital & Health Care:** 5.9%
- **Computer & Network Security:** 5.9%
- **Other:** 17.6%

#### Medallia Customer Experience

- **Hospitality:** 13.7%
- **Financial Services:** 11.1%
- **Information Technology and Services:** 7.4%
- **Retail:** 6.8%
- **Insurance:** 5.8%
- **Automotive:** 5.3%
- **Telecommunications:** 5.3%
- **Health, Wellness and Fitness:** 3.7%
- **Banking:** 3.2%
- **Consumer Goods:** 2.1%
- **Other:** 35.8%

---
## Alternatives

### Alternatives to Dynamics 365 Customer Voice

- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews)
- [AskNicely](https://www.g2.com/products/asknicely/reviews) — 4.7/5 stars (1050 reviews)
- [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) — 4.5/5 stars (1750 reviews)
- [Forsta](https://www.g2.com/products/forsta/reviews) — 4.2/5 stars (335 reviews)
- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2066 reviews)
- [InMoment Experience Improvement (XI) Platform](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/reviews) — 4.7/5 stars (319 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4162 reviews)
- [Reputation](https://www.g2.com/products/reputation/reviews) — 4.5/5 stars (2469 reviews)
- [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) — 4.4/5 stars (3018 reviews)
- [ChurnZero](https://www.g2.com/products/churnzero/reviews) — 4.7/5 stars (1604 reviews)

### Alternatives to Medallia Customer Experience

- [AskNicely](https://www.g2.com/products/asknicely/reviews) — 4.7/5 stars (1050 reviews)
- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews)
- [InMoment Experience Improvement (XI) Platform](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/reviews) — 4.7/5 stars (319 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4162 reviews)
- [Verint Voice of the Customer](https://www.g2.com/products/verint-verint-voice-of-the-customer/reviews) — 4.2/5 stars (42 reviews)
- [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23735 reviews)
- [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) — 4.4/5 stars (3018 reviews)
- [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) — 4.5/5 stars (1750 reviews)
- [Forsta](https://www.g2.com/products/forsta/reviews) — 4.2/5 stars (335 reviews)
- [CustomerGauge](https://www.g2.com/products/customergauge/reviews) — 4.6/5 stars (50 reviews)

---
## Top Discussions

### Dynamics 365 Customer Voice

No discussions available for this product.

### Medallia Customer Experience

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/dynamics-365-customer-voice-vs-medallia-customer-experience)