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# Dynamics 365 Customer Voice vs InMoment Experience Improvement (XI) Platform Comparison - What are their main differences?

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Microsoft Dynamics 365 Customer VoiceInMoment Experience...[+ Add Product](#)

Pricing

**Dynamics 365 Customer Voice**
No pricing available

**InMoment Experience Improvement (XI) Platform**
Free Trial

No pricing available

**Pricing Insights**
from reviews

Time to Implement

**Dynamics 365 Customer Voice**
Not enough reviews yet

**InMoment Experience Improvement (XI) Platform**
1 month

Based on 17 responses

Return on Investment

**Dynamics 365 Customer Voice**
Not enough reviews yet

**InMoment Experience Improvement (XI) Platform**
12 months

Based on 12 responses

Perceived Cost

**Dynamics 365 Customer Voice**
Not enough reviews yet

**InMoment Experience Improvement (XI) Platform**
$$$$$

Average Discount

**Dynamics 365 Customer Voice**
Not enough reviews yet

**InMoment Experience Improvement (XI) Platform**
11%

 ![Dynamics 365 Customer Voice](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_14a120d48647a16d6bbeeda304bc88f2/dynamics-365-customer-voice.jpeg "Dynamics 365 Customer Voice")

 ![InMoment Experience Improvement (XI) Platform](https://images.g2crowd.com/uploads/product/hd_favicon/10777a1508e330761fe8a92a5a22bdc8/inmoment-experience-improvement-xi-platform.svg "InMoment Experience Improvement (XI) Platform")

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**Pros & Cons**
from reviews

**Dynamics 365 Customer Voice**
[
Ease of Use (2)
](https://www.g2.com/products/dynamics-365-customer-voice/reviews?filters%5Bsentiment_snippet%5D=2287206&qs=pros-and-cons#reviews)[
Intuitive (2)
](https://www.g2.com/products/dynamics-365-customer-voice/reviews?filters%5Bsentiment_snippet%5D=2287210&qs=pros-and-cons#reviews)[
Delayed Services (1)
](https://www.g2.com/products/dynamics-365-customer-voice/reviews?filters%5Bsentiment_snippet%5D=2287215&qs=pros-and-cons#reviews)[
Improvement Needed (1)
](https://www.g2.com/products/dynamics-365-customer-voice/reviews?filters%5Bsentiment_snippet%5D=2439334&qs=pros-and-cons#reviews)

**InMoment Experience Improvement (XI) Platform**
Not enough data

Integrations

**Dynamics 365 Customer Voice**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_9a4b1c59a10899f84ef2b2071e2037ce/dynamics-365-sales.png "Product Avatar Image")

Microsoft Dynamics 365 Sales

](https://www.g2.com/products/dynamics-365-sales/reviews)[
View all
](https://www.g2.com/products/dynamics-365-customer-voice/integrations)

**InMoment Experience Improvement (XI) Platform**
Not enough data

Screenshots

**Dynamics 365 Customer Voice**
No screenshot available

**InMoment Experience Improvement (XI) Platform**
 ![InMoment Experience Improvement (XI) Platform screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1323517/ce-generative-ai-_1_.png)

**Ratings**
from reviews

Meets Requirements

**Dynamics 365 Customer Voice**

8.7

8.715

**InMoment Experience Improvement (XI) Platform**

9.0

9.0258

Ease of Use

**Dynamics 365 Customer Voice**

8.8

8.815

**InMoment Experience Improvement (XI) Platform**

9.3

9.3257

Ease of Setup

**Dynamics 365 Customer Voice**

9.0

9.010

**InMoment Experience Improvement (XI) Platform**

8.8

8.8163

Ease of Admin

**Dynamics 365 Customer Voice**

8.8

8.810

**InMoment Experience Improvement (XI) Platform**

9.0

9.0165

Quality of Support

**Dynamics 365 Customer Voice**

8.7

8.714

**InMoment Experience Improvement (XI) Platform**

9.0

9.0204

Has the product been a good partner in doing business?

**Dynamics 365 Customer Voice**

8.5

8.59

**InMoment Experience Improvement (XI) Platform**

9.3

9.3150

Product Direction (% positive)

**Dynamics 365 Customer Voice**

8.1

8.112

**InMoment Experience Improvement (XI) Platform**

8.4

8.4251

**Features**
ratings from reviews

Experience Management

7.9

12

8.2

42

User Insights

**Reviewers' Company Size**

Small-Business(50 or fewer emp.)
35.3%

Mid-Market(51-1000 emp.)
35.3%

Enterprise(\> 1000 emp.)
29.4%

Small-Business(50 or fewer emp.)
35.3%

Mid-Market(51-1000 emp.)
35.3%

Enterprise(\> 1000 emp.)
29.4%

Small-Business(50 or fewer emp.)
47.6%

Mid-Market(51-1000 emp.)
39.2%

Enterprise(\> 1000 emp.)
13.2%

Small-Business(50 or fewer emp.)
47.6%

Mid-Market(51-1000 emp.)
39.2%

Enterprise(\> 1000 emp.)
13.2%

**Reviewers' Industry**

[![Dynamics 365 Customer Voice](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_14a120d48647a16d6bbeeda304bc88f2/dynamics-365-customer-voice.jpeg "Dynamics 365 Customer Voice")](https://www.g2.com/products/dynamics-365-customer-voice/reviews)
Dynamics 365 Customer Voice

Information Technology and Services
17.6%

Financial Services
11.8%

Computer Software
11.8%

Wholesale
5.9%

Warehousing
5.9%

Other
47.1%

[![InMoment Experience Improvement (XI) Platform](https://images.g2crowd.com/uploads/product/hd_favicon/10777a1508e330761fe8a92a5a22bdc8/inmoment-experience-improvement-xi-platform.svg "InMoment Experience Improvement (XI) Platform")](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/reviews)
InMoment Experience Improvement (XI) Platform

Computer Software
28.0%

Information Technology and Services
15.8%

Internet
7.1%

Marketing and Advertising
5.1%

Financial Services
4.8%

Other
39.2%

Alternatives

**Dynamics 365 Customer Voice Alternatives**

 ![Qualtrics Customer Experience](https://images.g2crowd.com/uploads/product/hd_favicon/8890eea0cb317c903c079caf28914e83/qualtrics-customer-experience%282%29.svg "Qualtrics Customer Experience")

[
Qualtrics Customer Experience
](/products/qualtrics-customer-experience/reviews)

 ![Medallia Customer Experience](https://images.g2crowd.com/uploads/product/hd_favicon/8b51395a78dd593b61bd23efdd512d12/medallia-customer-experience.svg "Medallia Customer Experience")

[
Medallia Customer Experience
](/products/medallia-customer-experience/reviews)

 ![AskNicely](https://images.g2crowd.com/uploads/product/hd_favicon/8b4f2337b545e6e7a2bcea877e24da94/asknicely.svg "AskNicely")

[
AskNicely
](/products/asknicely/reviews)

 ![SurveySparrow](https://images.g2crowd.com/uploads/product/hd_favicon/34e4440db5272a243ee825c7797defa3/surveysparrow.svg "SurveySparrow")

[
SurveySparrow
](/products/surveysparrow/reviews)

**InMoment Experience Improvement (XI) Platform Alternatives**

 ![Qualtrics Customer Experience](https://images.g2crowd.com/uploads/product/hd_favicon/8890eea0cb317c903c079caf28914e83/qualtrics-customer-experience%282%29.svg "Qualtrics Customer Experience")

[
Qualtrics Customer Experience
](/products/qualtrics-customer-experience/reviews)

 ![Medallia Customer Experience](https://images.g2crowd.com/uploads/product/hd_favicon/8b51395a78dd593b61bd23efdd512d12/medallia-customer-experience.svg "Medallia Customer Experience")

[
Medallia Customer Experience
](/products/medallia-customer-experience/reviews)

 ![Birdeye](https://images.g2crowd.com/uploads/product/hd_favicon/514fe0a03abf96030f2ff069dc84ec93/birdeye.svg "Birdeye")

[
Birdeye
](/products/birdeye/reviews)

 ![AskNicely](https://images.g2crowd.com/uploads/product/hd_favicon/8b4f2337b545e6e7a2bcea877e24da94/asknicely.svg "AskNicely")

[
AskNicely
](/products/asknicely/reviews)

## Dynamics 365 Customer Voice vs InMoment Experience Improvement (XI) Platform

When assessing the two solutions, reviewers found InMoment Experience Improvement (XI) Platform easier to use, administer, and do business with overall. However, reviewers preferred the ease of set up with Dynamics 365 Customer Voice.

- Reviewers felt that InMoment Experience Improvement (XI) Platform meets the needs of their business better than Dynamics 365 Customer Voice.
- When comparing quality of ongoing product support, reviewers felt that InMoment Experience Improvement (XI) Platform is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of InMoment Experience Improvement (XI) Platform over Dynamics 365 Customer Voice.