Compare Dynamics 365 Customer Voice and Forsta 
Featured Products
At a Glance
Market Segments
Small-Business (35.3% of reviews)
Mid-Market (43.2% of reviews)
Entry-Level Pricing
No pricing available
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Dynamics 365 Customer Voice
Star Rating
(17)4.5 out of 5
Market Segments
Small-Business (35.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Dynamics 365 Customer VoiceForsta
Star Rating
(333)4.2 out of 5
Market Segments
Mid-Market (43.2% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Learn more about ForstaDynamics 365 Customer Voice vs Forsta
When assessing the two solutions, reviewers found Dynamics 365 Customer Voice easier to use, set up, and administer. Reviewers also preferred doing business with Dynamics 365 Customer Voice overall.
- Reviewers felt that Dynamics 365 Customer Voice meets the needs of their business better than Forsta.
- When comparing quality of ongoing product support, reviewers felt that Dynamics 365 Customer Voice is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Dynamics 365 Customer Voice over Forsta.
Pricing
Entry-Level Pricing
Dynamics 365 Customer Voice
No pricing availableForsta
Forsta HX Essentials
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Forsta’s HX Essentials program gives you all you need to kickstart a best-in-class CX program that helps you understand the full story of your customer.
- Standard Surveys
- Digital Feedback
- Connectors
Free Trial
Dynamics 365 Customer Voice
No trial information availableForsta
No trial information availableRatings
Meets Requirements
8.7
15
8.3
251
Ease of Use
8.8
15
8.1
256
Ease of Setup
9.0
10
8.3
97
Ease of Admin
8.8
10
7.9
95
Quality of Support
8.7
14
8.1
250
Has the product been a good partner in doing business?
8.5
9
8.4
94
Product Direction (% positive)
8.1
12
7.9
250
Features by Category
Reports
Not enough data
9.3
10
Not enough data
9.1
9
Not enough data
9.4
11
Not enough data
9.1
9
Not enough data
9.2
11
Self Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Building Reports
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reports
Not enough data
9.3
10
Not enough data
9.1
9
Not enough data
9.4
11
Not enough data
9.1
9
Not enough data
9.2
11
Reports
Not enough data
9.3
9
Not enough data
9.4
8
Not enough data
9.4
8
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Visualization
Not enough data
9.3
10
Not enough data
9.1
9
Not enough data
9.3
10
Not enough data
8.9
9
Data Updates
Not enough data
8.3
8
Not enough data
9.8
9
Collaboration
Not enough data
9.2
8
Not enough data
8.8
8
Not enough data
9.3
9
Data Updates
Not enough data
8.5
8
Not enough data
9.4
9
Not enough data
9.4
9
User Response Methods
Not enough data
8.6
11
Not enough data
8.0
9
Not enough data
7.5
8
Not enough data
7.2
9
Not enough data
7.6
13
Participant Selection
Not enough data
6.2
11
Not enough data
6.9
8
Not enough data
7.0
9
Not enough data
7.1
8
Insights
Not enough data
7.4
12
Not enough data
7.4
13
Not enough data
7.2
13
Generative AI
Not enough data
Not enough data
Feedback Source
Not enough data
Not enough data
Not enough data
8.7
5
Not enough data
7.8
6
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
Not enough data
9.0
7
Not enough data
8.0
5
Not enough data
8.3
5
Not enough data
8.9
6
Insights
Not enough data
6.9
7
Not enough data
6.3
5
Not enough data
Not enough data
Agentic AI - Demo Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.0
5
Not enough data
8.0
5
Platform Content
Not enough data
7.3
5
Not enough data
8.0
5
Not enough data
7.0
5
Platform Additional Functionality
Not enough data
8.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.7
5
Analytics
7.9
8
8.6
36
8.2
11
8.4
38
7.7
11
8.3
30
7.8
10
7.5
34
Customization
8.3
9
8.2
35
8.1
8
9.0
59
7.6
7
8.4
47
7.7
8
8.5
40
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
Not enough data
7.9
8
Not enough data
8.7
10
Not enough data
9.2
12
Feedback Analysis
Not enough data
8.7
5
Not enough data
6.2
7
Not enough data
8.3
8
Feedback Sources
Not enough data
9.0
8
Not enough data
9.8
11
Not enough data
7.4
9
Not enough data
8.1
8
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
Not enough data
8.8
16
Not enough data
8.9
15
Not enough data
8.4
16
Not enough data
9.0
14
Survey Customization
Not enough data
9.0
14
Not enough data
8.3
15
Not enough data
8.4
15
Not enough data
8.3
13
Survey Insights
Not enough data
8.8
16
Not enough data
7.9
11
Not enough data
9.0
15
Not enough data
8.4
16
Agentic AI - Survey
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Setup
Not enough data
Not enough data
Not enough data
9.7
5
Not enough data
Not enough data
Data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Design - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Audience Access - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Collection - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dynamics 365 Customer Voice and Forsta are categorized as Experience Management
Unique Categories
Dynamics 365 Customer Voice has no unique categories
Forsta is categorized as Feedback Analytics, Consumer Video Feedback, User Research, Text Analysis, Video Interviewing, Survey, Data Visualization, and Consumer Insights Platforms
Reviews
Reviewers' Company Size
Dynamics 365 Customer Voice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Forsta
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.6%
Financial Services
11.8%
Computer Software
11.8%
Wholesale
5.9%
Warehousing
5.9%
Other
47.1%
Market Research
69.0%
Management Consulting
3.7%
Marketing and Advertising
3.1%
Pharmaceuticals
2.0%
Information Technology and Services
1.7%
Other
20.4%
Alternatives
Discussions
Dynamics 365 Customer Voice has no discussions with answers
I was stuck at a point where i wanted to randomise the answer options in pattern 1.2.3 or 3.2.1, how can we do that instead of making 2 seperate questions and punching options in similar order?
2 Comments
EA
Hi Nadeem - Happy to help! What company are you with & what is your email? - I will open a ticket for you so that our support team can provide you with the...Read more
Is there any way that can allow me to see the backend codes like we can see in similar tool such as Decipher?
2 Comments
ML
Yes you can see the back end codes in Confirmit as well. There are separate folders created at the end for Themes, Question Skins and HTML styles used in the...Read more
When will ConfirmIT match inbuilt mobile layout like Decipher and Qualtrics as I feel this is one feature giving plus point to other competitors?
2 Comments
MS
A big thank you to Confirmit support for clearing my doubt , I have been naïve and unaware how to make best use of responsive layout. It is working for me...Read more
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