# Dynamics 365 Customer Service vs Zoho SalesIQ Comparison

| | Dynamics 365 Customer Service | Zoho SalesIQ | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 32 | 256 | 
| **Largest Market Segment** | Mid-Market (53.6% of reviews) | Small-Business (73.8% of reviews) | 
| **Entry Level Price** | No pricing available | $0.00 3 Operator Per Month | 

---
## Top Pros & Cons

### Dynamics 365 Customer Service

Pros:
- Automation (2 reviews)
- Ease of Use (2 reviews)

Cons:
- Limited Customization (2 reviews)
- Limited Functionality (2 reviews)

### Zoho SalesIQ

Pros:
- Ease of Use (8 reviews)
- Features (8 reviews)

Cons:
- Excessive Notifications (2 reviews)
- Learning Curve (2 reviews)

---
## Ratings Comparison
| Rating | Dynamics 365 Customer Service | Zoho SalesIQ | 
|---|---|---|
  | **Meets Requirements** | 8.5 (20 reviews) | 8.7 (212 reviews) | 
  | **Ease of Use** | 7.9 (20 reviews) | 8.7 (212 reviews) | 
  | **Ease of Setup** | 7.4 (9 reviews) | 8.6 (155 reviews) | 
  | **Ease of Admin** | 7.7 (8 reviews) | 8.7 (153 reviews) | 
  | **Quality of Support** | 8.4 (19 reviews) | 8.3 (199 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.6 (6 reviews) | 8.9 (147 reviews) | 
  | **Product Direction (% positive)** | 8.2 (19 reviews) | 8.6 (209 reviews) | 

---
## Pricing

### Dynamics 365 Customer Service

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Zoho SalesIQ

#### Entry-Level Pricing

Plan: FREE

Price: $0.00 3 Operator Per Month

Key Features:
- File sharing
- Track and engage with 10K visitors/month
- 100 chat sessions/month

[Browse all 4 editions](https://www.g2.com/products/zoho-salesiq/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Customer Service** | 8.5/10 | 13 |
| **Zoho SalesIQ** | N/A | N/A |

#### Ticket and Case Management

| Feature | Dynamics 365 Customer Service | Zoho SalesIQ | 
|---|---|---|
| **Ticket creation user experience** | 8.2 (10 reviews) ✓ Verified | Not enough data | 
| **Ticket response user experience** | 8.3 (10 reviews) ✓ Verified | Not enough data | 
| **Workflow** | 8.8 (10 reviews) ✓ Verified | Not enough data | 
| **Response Automation** | 8.9 (9 reviews) ✓ Verified | Not enough data | 
| **SLA Management** | 8.7 (9 reviews) ✓ Verified | Not enough data | 
| **Attachments/Screencasts** | 8.2 (10 reviews) | Not enough data | 
| **Ticket Collaboration** | 8.7 (9 reviews) ✓ Verified | Not enough data | 
| **Customer and Contacts Database** | 8.5 (10 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Dynamics 365 Customer Service | Zoho SalesIQ | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Dynamics 365 Customer Service | Zoho SalesIQ | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Dynamics 365 Customer Service | Zoho SalesIQ | 
|---|---|---|
| **Customer Portal** | 8.3 (10 reviews) ✓ Verified | Not enough data | 
| **Email to Case** | 8.7 (10 reviews) | Not enough data | 
| **Chat/Live Support** | 8.3 (9 reviews) ✓ Verified | Not enough data | 
| **Social Integration** | 8.0 (10 reviews) | Not enough data | 
| **Voice** | 8.5 (10 reviews) ✓ Verified | Not enough data | 

#### Platform

| Feature | Dynamics 365 Customer Service | Zoho SalesIQ | 
|---|---|---|
| **Mobile User Support** | 8.3 (6 reviews) | Not enough data | 
| **Customization ** | 8.9 (6 reviews) ✓ Verified | 8.3 (56 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 9.0 (7 reviews) ✓ Verified | Not enough data | 
| **Integration** | 8.3 (7 reviews) ✓ Verified | Not enough data | 
| **Reporting** | 8.5 (9 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 8.7 (9 reviews) ✓ Verified | Not enough data | 

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Customer Service** | N/A | N/A |
| **Zoho SalesIQ** | 8.7/10 | 20 |

#### Messenger

| Feature | Dynamics 365 Customer Service | Zoho SalesIQ | 
|---|---|---|
| **Sequencing** | Not enough data | 8.2 (11 reviews) ✓ Verified | 
| **AI** | Not enough data | 8.3 (11 reviews) ✓ Verified | 
| **Live Chat** | Not enough data | 8.9 (15 reviews) ✓ Verified | 
| **Customization Interface** | Not enough data | 8.9 (14 reviews) ✓ Verified | 

#### Channels

| Feature | Dynamics 365 Customer Service | Zoho SalesIQ | 
|---|---|---|
| **Social Media** | Not enough data | 8.7 (10 reviews) ✓ Verified | 
| **Website** | Not enough data | 9.3 (12 reviews) ✓ Verified | 
| **Text Message (SMS)** | Not enough data | Feature Not Available | 
| **Voice Assistants** | Not enough data | Feature Not Available | 
| **Other** | Not enough data | 8.3 (9 reviews) ✓ Verified | 

#### Customers

| Feature | Dynamics 365 Customer Service | Zoho SalesIQ | 
|---|---|---|
| **Targeting** | Not enough data | 8.9 (15 reviews) ✓ Verified | 
| **Profiles** | Not enough data | 8.6 (15 reviews) ✓ Verified | 
| **Analytics** | Not enough data | 8.3 (15 reviews) | 
| **Lead Gathering** | Not enough data | 8.8 (15 reviews) ✓ Verified | 
| **Sales Conversion** | Not enough data | 8.9 (15 reviews) ✓ Verified | 

#### Agentic AI - Conversational Marketing

| Feature | Dynamics 365 Customer Service | Zoho SalesIQ | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Lead Generation

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Customer Service** | N/A | N/A |
| **Zoho SalesIQ** | N/A | N/A |

#### Lead Generation

| Feature | Dynamics 365 Customer Service | Zoho SalesIQ | 
|---|---|---|
| **Lead Builder** | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | 
| **Marketing Automation Integration** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Data Import & Export Tools** | Not enough data | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Customer Service** | N/A | N/A |
| **Zoho SalesIQ** | 7.9/10 | 17 |

#### Responses

| Feature | Dynamics 365 Customer Service | Zoho SalesIQ | 
|---|---|---|
| **Customization** | Not enough data | 7.4 (12 reviews) | 
| **Control** | Not enough data | 7.6 (13 reviews) | 
| **Route To Human** | Not enough data | 8.2 (13 reviews) | 
| **Menu bars** | Not enough data | 7.9 (14 reviews) | 
| **Drip sequences** | Not enough data | 8.0 (9 reviews) | 

#### Platform

| Feature | Dynamics 365 Customer Service | Zoho SalesIQ | 
|---|---|---|
| **Live chat** | Not enough data | 8.3 (14 reviews) | 
| **Integrations** | Not enough data | 7.9 (13 reviews) | 
| **Branding** | Not enough data | 7.8 (13 reviews) | 
| **Analytics** | Not enough data | 7.7 (14 reviews) | 
| **A/B testing** | Not enough data | 7.9 (8 reviews) | 
| **Role-based access** | Not enough data | 7.8 (12 reviews) | 
| **Collection of information** | Not enough data | 7.7 (13 reviews) | 

#### Generative AI

| Feature | Dynamics 365 Customer Service | Zoho SalesIQ | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Customer Service** | N/A | N/A |
| **Zoho SalesIQ** | 8.6/10 | 71 |

#### Generative AI

| Feature | Dynamics 365 Customer Service | Zoho SalesIQ | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Communication

| Feature | Dynamics 365 Customer Service | Zoho SalesIQ | 
|---|---|---|
| **Pop-up Chat** | Not enough data | 9.1 (59 reviews) ✓ Verified | 
| **Notifications** | Not enough data | 8.7 (56 reviews) ✓ Verified | 
| **Targeted Emails** | Not enough data | 8.5 (40 reviews) | 
| **In-App Messaging** | Not enough data | 8.8 (44 reviews) ✓ Verified | 
| **Co-Browsing** | Not enough data | Feature Not Available | 

####  Internal Use

| Feature | Dynamics 365 Customer Service | Zoho SalesIQ | 
|---|---|---|
| **Customization ** | 8.9 (6 reviews) ✓ Verified | 8.3 (56 reviews) ✓ Verified | 
| **Conversation Archiving** | Not enough data | Feature Not Available | 
| **Lead Development** | Not enough data | 8.4 (55 reviews) ✓ Verified | 
| **Knowledge Base** | Not enough data | 8.3 (43 reviews) | 
| **Team Inbox ** | Not enough data | Feature Not Available | 
| **Customer Profiles** | Not enough data | 8.7 (50 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Customer Service** | 8.4/10 | 17 |
| **Zoho SalesIQ** | 7.6/10 | 21 |

#### Generative AI

| Feature | Dynamics 365 Customer Service | Zoho SalesIQ | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | Dynamics 365 Customer Service | Zoho SalesIQ | 
|---|---|---|
| **Knowledge Base** | 8.9 (15 reviews) | 7.7 (17 reviews) | 
| **Searchable Articles** | 8.2 (13 reviews) | 7.7 (16 reviews) | 
| **Community Forums** | 8.1 (12 reviews) | 7.2 (13 reviews) | 
| **Mobile Optimization** | 7.8 (6 reviews) | 7.5 (10 reviews) | 
| **Personalization** | 7.8 (6 reviews) | 8.0 (10 reviews) | 

#### Self-Service Platform

| Feature | Dynamics 365 Customer Service | Zoho SalesIQ | 
|---|---|---|
| **Branding** | 8.9 (6 reviews) | 7.5 (10 reviews) | 
| **Automation** | 9.4 (6 reviews) | 7.7 (10 reviews) | 
| **Artificial Intelligence** | 8.3 (7 reviews) | 8.0 (9 reviews) | 
| **Integrations** | 8.6 (6 reviews) | 7.5 (8 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Dynamics 365 Customer Service | Zoho SalesIQ | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Customer Service** | N/A | N/A |
| **Zoho SalesIQ** | N/A | N/A |

#### Generative AI

| Feature | Dynamics 365 Customer Service | Zoho SalesIQ | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Visitor Identification

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Customer Service** | N/A | N/A |
| **Zoho SalesIQ** | N/A | N/A |

#### Agentic AI - Visitor Identification

| Feature | Dynamics 365 Customer Service | Zoho SalesIQ | 
|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 

### Lead Scoring

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Customer Service** | N/A | N/A |
| **Zoho SalesIQ** | 7.6/10 | 8 |

#### Agentic AI - Lead Scoring

| Feature | Dynamics 365 Customer Service | Zoho SalesIQ | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Attribution

| Feature | Dynamics 365 Customer Service | Zoho SalesIQ | 
|---|---|---|
| **Lead Opportunity** | Not enough data | 7.7 (8 reviews) | 
| **Lead Assignment** | Not enough data | 7.5 (6 reviews) | 
| **Pipeline Acceleration** | Not enough data | 7.2 (6 reviews) | 

#### Discovery

| Feature | Dynamics 365 Customer Service | Zoho SalesIQ | 
|---|---|---|
| **Lead Management** | Not enough data | 7.9 (7 reviews) | 
| **Scoring/Ranking** | Not enough data | 8.1 (7 reviews) | 
| **Lead Context** | Not enough data | 7.4 (7 reviews) | 

#### Management

| Feature | Dynamics 365 Customer Service | Zoho SalesIQ | 
|---|---|---|
| **Conversion Viability** | Not enough data | 7.5 (6 reviews) | 
| **Workflow** | Not enough data | 7.0 (5 reviews) | 

#### Platform

| Feature | Dynamics 365 Customer Service | Zoho SalesIQ | 
|---|---|---|
| **Data Synchronization** | Not enough data | 7.3 (5 reviews) | 
| **Analysis** | Not enough data | 7.9 (7 reviews) | 

### Sales Coaching

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Customer Service** | N/A | N/A |
| **Zoho SalesIQ** | 7.9/10 | 12 |

#### Agentic AI - Sales Coaching

| Feature | Dynamics 365 Customer Service | Zoho SalesIQ | 
|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Training

| Feature | Dynamics 365 Customer Service | Zoho SalesIQ | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.0 (10 reviews) ✓ Verified | 
| **Coaching Materials** | Not enough data | 8.1 (9 reviews) ✓ Verified | 
| **Playbook Creation** | Not enough data | Feature Not Available | 
| **Video Record** | Not enough data | Feature Not Available | 

#### Feedback

| Feature | Dynamics 365 Customer Service | Zoho SalesIQ | 
|---|---|---|
| **Review** | Not enough data | 8.5 (9 reviews) ✓ Verified | 
| **Scorecard** | Not enough data | 7.9 (7 reviews) ✓ Verified | 
| **Coaching Card** | Not enough data | 7.2 (6 reviews) | 
| **Leaderboard** | Not enough data | 7.9 (7 reviews) ✓ Verified | 
| **Real-Time Updates** | Not enough data | Feature Not Available | 
| **Notifications** | Not enough data | Feature Not Available | 
| **Competition** | Not enough data | Feature Not Available | 

#### Generative AI

| Feature | Dynamics 365 Customer Service | Zoho SalesIQ | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Live Chat Software](https://www.g2.com/categories/live-chat)

**Unique to Dynamics 365 Customer Service (2):** [Help Desk Software](https://www.g2.com/categories/help-desk), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)

**Unique to Zoho SalesIQ (5):** [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Chatbots Software](https://www.g2.com/categories/chatbots), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching), [Visitor Identification Software](https://www.g2.com/categories/visitor-identification), [Lead Scoring Software](https://www.g2.com/categories/lead-scoring)


---
## Reviewer Demographics

### By Company Size

| Segment | Dynamics 365 Customer Service | Zoho SalesIQ | 
|---|---|---|
| **Small-Business** | 14.3% | 73.8% | 
| **Mid-Market** | 53.6% | 19.7% | 
| **Enterprise** | 32.1% | 6.4% | 

### By Industry

#### Dynamics 365 Customer Service

- **Information Technology and Services:** 14.8%
- **Telecommunications:** 11.1%
- **Computer Software:** 11.1%
- **Banking:** 7.4%
- **Accounting:** 3.7%
- **Consumer Electronics:** 3.7%
- **Consumer Services:** 3.7%
- **Financial Services:** 3.7%
- **Fine Art:** 3.7%
- **Food Production:** 3.7%
- **Other:** 33.3%

#### Zoho SalesIQ

- **Information Technology and Services:** 16.7%
- **Marketing and Advertising:** 8.2%
- **Computer Software:** 6.4%
- **Insurance:** 4.7%
- **Financial Services:** 4.3%
- **Telecommunications:** 4.3%
- **Retail:** 3.9%
- **Internet:** 3.4%
- **Staffing and Recruiting:** 2.6%
- **Consumer Services:** 2.1%
- **Other:** 43.3%

---
## Alternatives

### Alternatives to Dynamics 365 Customer Service

- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7357 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6999 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3752 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2917 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1556 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (988 reviews)
- [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) — 4.4/5 stars (482 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7783 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3888 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1339 reviews)

### Alternatives to Zoho SalesIQ

- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3888 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (810 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1255 reviews)
- [Freshchat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (499 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3752 reviews)
- [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) — 4.4/5 stars (14868 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6999 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1908 reviews)
- [Customers.ai](https://www.g2.com/products/customers-ai/reviews) — 4.8/5 stars (429 reviews)

---
## Top Discussions

### Dynamics 365 Customer Service

No discussions available for this product.

### Zoho SalesIQ

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/dynamics-365-customer-service-vs-zoho-salesiq)