Compare Dynamics 365 Customer Service and WalkMe
At a Glance
Market Segments
Mid-Market (53.6% of reviews)
Enterprise (59.9% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Dynamics 365 Customer Service
Star Rating
(32)4.4 out of 5
Market Segments
Mid-Market (53.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Dynamics 365 Customer Service
WalkMe
Star Rating
(559)4.5 out of 5
Market Segments
Enterprise (59.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about WalkMe
Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that WalkMe excels in user experience, with many users highlighting its ability to reduce training time through in-app support and self-service learning. This feature significantly enhances efficiency and productivity, making it a preferred choice for organizations focused on digital adoption.
- Users say that Dynamics 365 Customer Service offers a robust platform for managing customer interactions, with features that make it easy to track cases and manage workflows. This integration with tools like Teams and Outlook is particularly appreciated, allowing for seamless communication across various channels.
- Reviewers mention that WalkMe's implementation process is notably quick and intuitive, with many praising its step-by-step guidance that helps users complete tasks with ease. This reduces confusion and lowers support requests, making onboarding smoother for new users.
- According to verified reviews, Dynamics 365 Customer Service is recognized for its ease of setup, with users finding the documentation from Microsoft Learn helpful. However, some users still face challenges, indicating that while the platform is user-friendly, there is room for improvement in the initial setup experience.
- G2 reviewers highlight that WalkMe provides exceptional customer support, with many users noting the excellent service they receive when seeking assistance. This level of support is a key driver for user satisfaction, especially for organizations that require ongoing help during their digital transformation.
- Users report that while Dynamics 365 Customer Service has strong automation capabilities, it falls short in areas like personalization and mobile optimization. This can impact the overall user experience, especially for teams that rely on mobile access and tailored solutions for their customer service needs.
Pricing
Entry-Level Pricing
Dynamics 365 Customer Service
No pricing availableWalkMe
No pricing availableFree Trial
Dynamics 365 Customer Service
No trial information availableWalkMe
Free Trial is available
Ratings
Meets Requirements
8.5
20
8.7
481
Ease of Use
7.9
20
8.4
491
Ease of Setup
7.4
9
8.1
399
Ease of Admin
7.7
8
8.3
364
Quality of Support
8.4
19
8.8
475
Has the product been a good partner in doing business?
8.6
6
8.9
361
Product Direction (% positive)
8.2
19
9.0
466
Features by Category
Ticket and Case Management
8.2
10
|
Verified
Not enough data
8.3
10
|
Verified
Not enough data
8.8
10
|
Verified
Not enough data
8.9
9
|
Verified
Not enough data
8.7
9
|
Verified
Not enough data
8.2
10
Not enough data
8.7
9
|
Verified
Not enough data
8.5
10
|
Verified
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.3
10
|
Verified
Not enough data
8.7
10
Not enough data
8.3
9
|
Verified
Not enough data
8.0
10
Not enough data
8.5
10
|
Verified
Not enough data
Platform
8.3
6
Not enough data
8.9
6
|
Verified
Not enough data
9.0
7
|
Verified
Not enough data
8.3
7
|
Verified
Not enough data
8.5
9
|
Verified
Not enough data
8.7
9
|
Verified
Not enough data
User Identification
Not enough data
7.4
17
Not enough data
8.5
19
Not enough data
8.0
14
Tracking & Reporting
Not enough data
8.6
18
Not enough data
8.2
19
Not enough data
8.0
16
Not enough data
8.3
20
Not enough data
7.8
18
Not enough data
8.1
18
Metrics
Not enough data
8.4
18
Not enough data
8.1
17
Not enough data
8.1
18
Not enough data
8.2
16
Not enough data
8.1
17
User Analysis
Not enough data
7.9
288
Not enough data
8.1
320
User Support
Not enough data
8.6
313
Not enough data
7.7
250
Not enough data
8.0
259
Walkthrough Type
Not enough data
8.0
267
Not enough data
9.0
319
Platform Basics - Digital Adoption Platform
Not enough data
8.2
50
Not enough data
9.1
58
Analytics - Digital Adoption Platform
Not enough data
8.6
52
Functions - Digital Adoption Platform
Not enough data
8.9
50
Not enough data
9.4
62
Agentic AI - Digital Adoption Platform
Not enough data
6.9
33
ServiceNow Apps
Not enough data
10.0
7
Not enough data
9.8
7
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Internal Use
8.9
6
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.6
98
Self-Service Experience
8.9
15
8.4
203
8.2
13
8.3
201
8.1
12
8.2
194
7.8
6
6.7
138
7.8
6
8.1
172
Self-Service Platform
8.9
6
8.3
174
9.4
6
8.2
179
8.3
7
7.1
138
8.6
6
7.6
158
Agentic AI - Customer Self-Service
Not enough data
8.3
11
Not enough data
8.6
12
Not enough data
8.3
12
Not enough data
8.3
11
Not enough data
8.3
12
Not enough data
7.6
12
Not enough data
8.2
12
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Metrics
Not enough data
8.4
18
Not enough data
8.1
17
Not enough data
8.1
18
Not enough data
8.2
16
Not enough data
8.1
17
Variation Testing
Not enough data
7.9
16
Not enough data
8.3
20
Not enough data
8.1
18
Not enough data
7.9
21
Not enough data
8.1
21
Not enough data
8.5
17
Reporting
Not enough data
8.1
23
Not enough data
8.2
24
Personalization
Not enough data
8.4
22
Not enough data
8.1
21
Not enough data
8.1
19
Administration
Not enough data
7.4
18
Not enough data
8.1
19
Not enough data
8.2
24
Not enough data
8.6
24
Categories
Categories
Shared Categories
Dynamics 365 Customer Service and WalkMe are categorized as Customer Self-Service
Unique Categories
Dynamics 365 Customer Service is categorized as Help Desk, Live Chat, and Digital Customer Service Platforms
WalkMe is categorized as Digital Adoption Platform, ServiceNow Store Apps, Mobile App Analytics, and Mobile App Optimization
Reviews
Reviewers' Company Size
Dynamics 365 Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
WalkMe
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
14.8%
Telecommunications
11.1%
Computer Software
11.1%
Banking
7.4%
Accounting
3.7%
Other
51.9%
Computer Software
11.4%
Financial Services
8.0%
Information Technology and Services
8.0%
Hospital & Health Care
5.4%
Insurance
4.3%
Other
62.8%
Alternatives
Discussions
Dynamics 365 Customer Service has no discussions with answers
What is the one greatest solution you have used WalkMe for?
3 Comments
TS
Our first solution using WalkMe as our Digital Adoption Platform (DAP) provided guidance, insights, engagement, and automation in one seamless package for a...Read more
WalkMe has no more discussions with answers
