Compare Dynamics 365 Customer Service and Orlo

Add Product
Dynamics 365 Customer Service
Dynamics 365 Customer Service
(32)
4.4 out of 5
Dynamics 365 Customer Service
By Microsoft
Orlo
Orlo
(33)
4.4 out of 5
Orlo
By Orlo
At a Glance
Dynamics 365 Customer Service
Dynamics 365 Customer Service
Star Rating
(32)4.4 out of 5
Market Segments
Mid-Market (53.6% of reviews)
Information
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Dynamics 365 Customer Service
Orlo
Orlo
Star Rating
(33)4.4 out of 5
Market Segments
Enterprise (54.5% of reviews)
Information
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Orlo

Dynamics 365 Customer Service vs Orlo

When assessing the two solutions, reviewers found Orlo easier to use, set up, and administer. Reviewers also preferred doing business with Orlo overall.

  • Dynamics 365 Customer Service and Orlo both meet the requirements of our reviewers at a comparable rate.
  • When comparing quality of ongoing product support, reviewers felt that Orlo is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Orlo over Dynamics 365 Customer Service.
Pricing
Entry-Level Pricing
Dynamics 365 Customer Service
No pricing available
Orlo
No pricing available
Free Trial
Dynamics 365 Customer Service
No trial information available
Orlo
No trial information available
Ratings
Meets Requirements
8.5
20
8.5
28
Ease of Use
7.9
20
8.8
28
Ease of Setup
7.4
9
9.2
15
Ease of Admin
7.7
8
9.4
14
Quality of Support
8.4
19
9.2
28
Has the product been a good partner in doing business?
8.6
6
9.6
13
Product Direction (% positive)
8.2
19
9.6
26
Features by Category
Help DeskHide 24 FeaturesShow 24 Features
8.5
13
Not enough data
Ticket and Case Management
8.2
10
|
Verified
Not enough data
8.3
10
|
Verified
Not enough data
8.8
10
|
Verified
Not enough data
8.9
9
|
Verified
Not enough data
8.7
9
|
Verified
Not enough data
8.2
10
Not enough data
8.7
9
|
Verified
Not enough data
8.5
10
|
Verified
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.3
10
|
Verified
Not enough data
8.7
10
Not enough data
8.3
9
|
Verified
Not enough data
8.0
10
Not enough data
8.5
10
|
Verified
Not enough data
Platform
8.3
6
Not enough data
8.9
6
|
Verified
Not enough data
9.0
7
|
Verified
Not enough data
8.3
7
|
Verified
Not enough data
8.5
9
|
Verified
Not enough data
8.7
9
|
Verified
Not enough data
Social Media AnalyticsHide 16 FeaturesShow 16 Features
Not enough data
8.1
15
Social Analytics
Not enough data
Not enough data
Not enough data
7.3
11
Not enough data
8.1
13
Not enough data
7.9
7
Not enough data
8.3
7
Not enough data
Not enough data
Not enough data
Not enough data
Reports & Dashboards
Not enough data
7.9
11
Not enough data
8.2
13
Not enough data
8.7
9
Not enough data
Not enough data
Agentic AI - Social Media Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social Media ManagementHide 20 FeaturesShow 20 Features
Not enough data
8.5
19
Content & Collaboration
Not enough data
8.8
7
Not enough data
8.1
7
Not enough data
9.4
6
Not enough data
9.2
6
Not enough data
9.4
6
Not enough data
Not enough data
Social Management
Not enough data
7.5
17
Not enough data
7.9
15
Not enough data
8.4
16
Not enough data
8.2
16
Not enough data
8.1
8
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Social Media Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social Media AdvertisingHide 34 FeaturesShow 34 Features
Not enough data
8.2
13
Platform Interoperability
Not enough data
7.7
5
Agentic AI - Social Media Advertising
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social Functionality
Not enough data
8.5
10
Campaign Management
Not enough data
8.3
11
Not enough data
8.2
10
Not enough data
7.7
11
Not enough data
7.6
11
Not enough data
8.0
10
Not enough data
8.8
10
Not enough data
8.5
9
Not enough data
7.2
6
Not enough data
8.1
6
Not enough data
7.5
8
Not enough data
8.8
8
Not enough data
7.4
7
Not enough data
7.9
7
Targeting
Not enough data
8.1
9
Not enough data
7.7
8
Not enough data
7.1
8
Not enough data
7.3
8
Platform
Not enough data
6.7
8
Not enough data
8.9
11
Not enough data
9.8
11
Not enough data
9.1
11
Not enough data
8.7
10
Not enough data
8.0
11
Not enough data
8.5
10
Not enough data
9.2
8
Not enough data
9.1
9
Social Media Listening ToolsHide 15 FeaturesShow 15 Features
Not enough data
7.8
15
Monitoring & Listening
Not enough data
8.1
13
Not enough data
7.2
9
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Social Media Listening Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Management & Analysis
Not enough data
7.5
12
Not enough data
8.3
12
Not enough data
Not enough data
Not enough data
Not enough data
Live ChatHide 14 FeaturesShow 14 Features
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Internal Use
8.9
6
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Self-ServiceHide 17 FeaturesShow 17 Features
8.4
17
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
8.9
15
Not enough data
8.2
13
Not enough data
8.1
12
Not enough data
7.8
6
Not enough data
7.8
6
Not enough data
Self-Service Platform
8.9
6
Not enough data
9.4
6
Not enough data
8.3
7
Not enough data
8.6
6
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social Customer ServiceHide 14 FeaturesShow 14 Features
Not enough data
8.6
12
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Process
Not enough data
8.3
9
Not enough data
7.9
7
Not enough data
9.0
5
Channels
Not enough data
Feature Not Available
Not enough data
9.7
10
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
7.8
10
Not enough data
Feature Not Available
Not enough data
8.7
9
Digital Customer Service PlatformsHide 2 FeaturesShow 2 Features
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dynamics 365 Customer Service
Dynamics 365 Customer Service
Orlo
Orlo
Dynamics 365 Customer Service and Orlo are categorized as Live Chat
Unique Categories
Dynamics 365 Customer Service
Dynamics 365 Customer Service is categorized as Help Desk, Customer Self-Service, and Digital Customer Service Platforms
Orlo
Reviews
Reviewers' Company Size
Dynamics 365 Customer Service
Dynamics 365 Customer Service
Small-Business(50 or fewer emp.)
14.3%
Mid-Market(51-1000 emp.)
53.6%
Enterprise(> 1000 emp.)
32.1%
Orlo
Orlo
Small-Business(50 or fewer emp.)
18.2%
Mid-Market(51-1000 emp.)
27.3%
Enterprise(> 1000 emp.)
54.5%
Reviewers' Industry
Dynamics 365 Customer Service
Dynamics 365 Customer Service
Information Technology and Services
14.8%
Telecommunications
11.1%
Computer Software
11.1%
Banking
7.4%
Accounting
3.7%
Other
51.9%
Orlo
Orlo
Government Administration
15.2%
Construction
12.1%
Higher Education
9.1%
Transportation/Trucking/Railroad
6.1%
Civic & Social Organization
6.1%
Other
51.5%
Alternatives
Dynamics 365 Customer Service
Dynamics 365 Customer Service Alternatives
Agentforce Service (formerly Salesforce Service Cloud)
Agentforce Service...
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Zendesk for Customer Service
Zendesk for Customer Service
Add Zendesk for Customer Service
Freshdesk
Freshdesk
Add Freshdesk
HubSpot Service Hub
Service Hub
Add HubSpot Service Hub
Orlo
Orlo Alternatives
Hootsuite
Hootsuite
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Sprout Social
Sprout Social
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Agorapulse
Agorapulse
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Brandwatch Social Media Management
Brandwatch Social Media...
Add Brandwatch Social Media Management
Discussions
Dynamics 365 Customer Service
Dynamics 365 Customer Service Discussions
Monty the Mongoose crying
Dynamics 365 Customer Service has no discussions with answers
See all discussions
Orlo
Orlo Discussions
Monty the Mongoose crying
Orlo has no discussions with answers
See all discussions
Ask Microsoft Dynamics 365 Customer Service a QuestionContact Microsoft Dynamics 365 Customer Service
Ask Orlo Social Marketing a QuestionContact Orlo Social Marketing

Spotlight Categories

Add Product
Dynamics 365 Customer Service
Dynamics 365 Customer Service
Orlo
Orlo