# Dynamics 365 Customer Service vs LogMeIn Rescue Comparison

| | Dynamics 365 Customer Service | LogMeIn Rescue | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 32 | 209 | 
| **Largest Market Segment** | Mid-Market (53.6% of reviews) | Mid-Market (41.0% of reviews) | 
| **Entry Level Price** | No pricing available | Contact Us | 

---
## Top Pros & Cons

### Dynamics 365 Customer Service

Pros:
- Automation (2 reviews)
- Ease of Use (2 reviews)

Cons:
- Limited Customization (2 reviews)
- Limited Functionality (2 reviews)

### LogMeIn Rescue

Pros:
- Ease of Use (5 reviews)
- Remote Access (4 reviews)

Cons:
- Expensive (3 reviews)
- Feature Limitations (2 reviews)

---
## Ratings Comparison
| Rating | Dynamics 365 Customer Service | LogMeIn Rescue | 
|---|---|---|
  | **Meets Requirements** | 8.5 (20 reviews) | 9.3 (168 reviews) | 
  | **Ease of Use** | 7.9 (20 reviews) | 9.1 (167 reviews) | 
  | **Ease of Setup** | 7.4 (9 reviews) | 9.2 (101 reviews) | 
  | **Ease of Admin** | 7.7 (8 reviews) | 9.0 (82 reviews) | 
  | **Quality of Support** | 8.4 (19 reviews) | 8.8 (150 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.6 (6 reviews) | 9.0 (78 reviews) | 
  | **Product Direction (% positive)** | 8.2 (19 reviews) | 8.4 (156 reviews) | 

---
## Pricing

### Dynamics 365 Customer Service

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### LogMeIn Rescue

#### Entry-Level Pricing

Plan: Rescue Enterprise

Price: Contact Us

Description: Advanced remote support with priority VIP service for enterprise teams


Key Features:
- Dedicated Technical Support Team
- 24/7 Priority Care
- White Glove Onboarding

[Browse all 2 editions](https://www.g2.com/products/logmein-rescue/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Customer Service** | 8.5/10 | 13 |
| **LogMeIn Rescue** | 8.8/10 | 103 |

#### Ticket and Case Management

| Feature | Dynamics 365 Customer Service | LogMeIn Rescue | 
|---|---|---|
| **Ticket creation user experience** | 8.2 (10 reviews) ✓ Verified | 8.7 (52 reviews) ✓ Verified | 
| **Ticket response user experience** | 8.3 (10 reviews) ✓ Verified | 8.6 (50 reviews) ✓ Verified | 
| **Workflow** | 8.8 (10 reviews) ✓ Verified | 9.0 (54 reviews) ✓ Verified | 
| **Response Automation** | 8.9 (9 reviews) ✓ Verified | Feature Not Available | 
| **SLA Management** | 8.7 (9 reviews) ✓ Verified | 9.2 (42 reviews) | 
| **Attachments/Screencasts** | 8.2 (10 reviews) | 9.2 (59 reviews) ✓ Verified | 
| **Ticket Collaboration** | 8.7 (9 reviews) ✓ Verified | 9.0 (47 reviews) ✓ Verified | 
| **Customer and Contacts Database** | 8.5 (10 reviews) ✓ Verified | Feature Not Available | 

#### Generative AI

| Feature | Dynamics 365 Customer Service | LogMeIn Rescue | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.0 (11 reviews) | 
| **AI Text Summarization** | Not enough data | 8.6 (11 reviews) | 

#### Agentic AI - Help Desk

| Feature | Dynamics 365 Customer Service | LogMeIn Rescue | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Dynamics 365 Customer Service | LogMeIn Rescue | 
|---|---|---|
| **Customer Portal** | 8.3 (10 reviews) ✓ Verified | 8.8 (55 reviews) ✓ Verified | 
| **Email to Case** | 8.7 (10 reviews) | 8.6 (46 reviews) | 
| **Chat/Live Support** | 8.3 (9 reviews) ✓ Verified | 9.1 (68 reviews) ✓ Verified | 
| **Social Integration** | 8.0 (10 reviews) | Feature Not Available | 
| **Voice** | 8.5 (10 reviews) ✓ Verified | Feature Not Available | 

#### Platform

| Feature | Dynamics 365 Customer Service | LogMeIn Rescue | 
|---|---|---|
| **Mobile User Support** | 8.3 (6 reviews) | 8.6 (36 reviews) ✓ Verified | 
| **Customization ** | 8.9 (6 reviews) ✓ Verified | 8.9 (36 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 9.0 (7 reviews) ✓ Verified | 9.0 (38 reviews) ✓ Verified | 
| **Integration** | 8.3 (7 reviews) ✓ Verified | 9.0 (28 reviews) ✓ Verified | 
| **Reporting** | 8.5 (9 reviews) ✓ Verified | 8.9 (54 reviews) ✓ Verified | 
| **Dashboards** | 8.7 (9 reviews) ✓ Verified | 8.9 (53 reviews) ✓ Verified | 

### ServiceNow Store Apps

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Customer Service** | N/A | N/A |
| **LogMeIn Rescue** | N/A | N/A |

#### ServiceNow Apps

| Feature | Dynamics 365 Customer Service | LogMeIn Rescue | 
|---|---|---|
| **ServiceNow Integration** | Not enough data | 9.2 (6 reviews) | 
| **Value** | Not enough data | 8.3 (6 reviews) | 

#### Agentic AI - ServiceNow Store Apps

| Feature | Dynamics 365 Customer Service | LogMeIn Rescue | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Customer Service** | N/A | N/A |
| **LogMeIn Rescue** | 8.9/10 | 55 |

#### Administration

| Feature | Dynamics 365 Customer Service | LogMeIn Rescue | 
|---|---|---|
| **Screen Sharing** | Not enough data | 9.7 (49 reviews) | 
| **File Sharing** | Not enough data | 9.6 (46 reviews) | 
| **Session Recording** | Not enough data | 9.1 (42 reviews) | 
| **Unattended Remote Access** | Not enough data | 8.9 (40 reviews) | 
| **Multi - Session Handling** | Not enough data | 9.2 (45 reviews) | 
| **Multi-Monitor Support** | Not enough data | 8.9 (44 reviews) | 

#### Maintenance

| Feature | Dynamics 365 Customer Service | LogMeIn Rescue | 
|---|---|---|
| **Remote Reboot** | Not enough data | 9.3 (44 reviews) | 
| **Remote Printing** | Not enough data | 8.9 (34 reviews) | 

#### Communication 

| Feature | Dynamics 365 Customer Service | LogMeIn Rescue | 
|---|---|---|
| **Text Chat** | Not enough data | 9.3 (45 reviews) | 
| **VoIP** | Not enough data | 8.1 (32 reviews) | 
| **Video Conference Call** | Not enough data | 8.0 (34 reviews) | 
| **Screen Annotations** | Not enough data | 8.9 (40 reviews) | 

#### Security

| Feature | Dynamics 365 Customer Service | LogMeIn Rescue | 
|---|---|---|
| **Data Encryption** | Not enough data | 9.3 (42 reviews) | 
| **Compliance** | Not enough data | 9.0 (40 reviews) | 

#### Device Support

| Feature | Dynamics 365 Customer Service | LogMeIn Rescue | 
|---|---|---|
| **Mobile Device Access** | Not enough data | 8.4 (41 reviews) | 
| **Multi-Platform Support** | Not enough data | 8.6 (43 reviews) | 
| **Cross-Platform** | Not enough data | 8.6 (45 reviews) | 

#### Performance

| Feature | Dynamics 365 Customer Service | LogMeIn Rescue | 
|---|---|---|
| **Reporting** | Not enough data | 9.0 (43 reviews) | 

### Co-Browsing

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Customer Service** | N/A | N/A |
| **LogMeIn Rescue** | 9.1/10 | 8 |

#### Administration

| Feature | Dynamics 365 Customer Service | LogMeIn Rescue | 
|---|---|---|
| **Access Control** | Not enough data | 9.4 (8 reviews) | 
| **Web Page Navigation** | Not enough data | 9.0 (7 reviews) | 
| **Real Time Assistance** | Not enough data | 9.2 (8 reviews) | 

#### Security

| Feature | Dynamics 365 Customer Service | LogMeIn Rescue | 
|---|---|---|
| **Data Security** | Not enough data | 9.5 (7 reviews) | 
| **Data Masking** | Not enough data | 8.3 (6 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Customer Service** | N/A | N/A |
| **LogMeIn Rescue** | N/A | N/A |

#### Generative AI

| Feature | Dynamics 365 Customer Service | LogMeIn Rescue | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Communication

| Feature | Dynamics 365 Customer Service | LogMeIn Rescue | 
|---|---|---|
| **Pop-up Chat** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Targeted Emails** | Not enough data | Not enough data | 
| **In-App Messaging** | Not enough data | Not enough data | 
| **Co-Browsing** | Not enough data | Not enough data | 

####  Internal Use

| Feature | Dynamics 365 Customer Service | LogMeIn Rescue | 
|---|---|---|
| **Customization ** | 8.9 (6 reviews) ✓ Verified | 8.9 (36 reviews) ✓ Verified | 
| **Conversation Archiving** | Not enough data | Not enough data | 
| **Lead Development** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 
| **Team Inbox ** | Not enough data | Not enough data | 
| **Customer Profiles** | Not enough data | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Customer Service** | 8.4/10 | 17 |
| **LogMeIn Rescue** | N/A | N/A |

#### Generative AI

| Feature | Dynamics 365 Customer Service | LogMeIn Rescue | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | Dynamics 365 Customer Service | LogMeIn Rescue | 
|---|---|---|
| **Knowledge Base** | 8.9 (15 reviews) | Not enough data | 
| **Searchable Articles** | 8.2 (13 reviews) | Not enough data | 
| **Community Forums** | 8.1 (12 reviews) | Not enough data | 
| **Mobile Optimization** | 7.8 (6 reviews) | Not enough data | 
| **Personalization** | 7.8 (6 reviews) | Not enough data | 

#### Self-Service Platform

| Feature | Dynamics 365 Customer Service | LogMeIn Rescue | 
|---|---|---|
| **Branding** | 8.9 (6 reviews) | Not enough data | 
| **Automation** | 9.4 (6 reviews) | Not enough data | 
| **Artificial Intelligence** | 8.3 (7 reviews) | Not enough data | 
| **Integrations** | 8.6 (6 reviews) | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Dynamics 365 Customer Service | LogMeIn Rescue | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Customer Service** | N/A | N/A |
| **LogMeIn Rescue** | N/A | N/A |

#### Generative AI

| Feature | Dynamics 365 Customer Service | LogMeIn Rescue | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Remote Video Support

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Customer Service** | N/A | N/A |
| **LogMeIn Rescue** | N/A | N/A |

#### Remote Support - Remote Video Support

| Feature | Dynamics 365 Customer Service | LogMeIn Rescue | 
|---|---|---|
| **Video Control** | Not enough data | Not enough data | 
| **Live Feed** | Not enough data | Not enough data | 
| **Video Interaction** | Not enough data | Not enough data | 

#### Content - Remote Video Support

| Feature | Dynamics 365 Customer Service | LogMeIn Rescue | 
|---|---|---|
| **Content Management** | Not enough data | Not enough data | 
| **Instruction** | Not enough data | Not enough data | 

#### Platform - Remote Video Support

| Feature | Dynamics 365 Customer Service | LogMeIn Rescue | 
|---|---|---|
| **Omni-channel** | Not enough data | Not enough data | 
| **Self-Service** | Not enough data | Not enough data | 
| **Usability** | Not enough data | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Customer Service** | N/A | N/A |
| **LogMeIn Rescue** | 8.7/10 | 59 |

#### Incident Management

| Feature | Dynamics 365 Customer Service | LogMeIn Rescue | 
|---|---|---|
| **Automate Ticket Routing** | Not enough data | 8.7 (25 reviews) | 
| **Ticket Prioritization** | Not enough data | 8.8 (26 reviews) | 
| **Ticket Notifications** | Not enough data | 8.5 (29 reviews) | 
| **Knowledge Base** | Not enough data | 8.3 (33 reviews) | 
| **Knowledge Base/Ticket Integration** | Not enough data | 8.6 (28 reviews) | 

#### Reporting

| Feature | Dynamics 365 Customer Service | LogMeIn Rescue | 
|---|---|---|
| **Dashboards** | Not enough data | 8.9 (40 reviews) | 
| **Time Tracking** | Not enough data | 8.8 (39 reviews) | 
| **Surveys** | Not enough data | 8.8 (27 reviews) | 

#### Access & Usability

| Feature | Dynamics 365 Customer Service | LogMeIn Rescue | 
|---|---|---|
| **Mobile** | Not enough data | 8.5 (36 reviews) | 
| **Self Service** | Not enough data | 8.9 (36 reviews) | 
| **Active Directory** | Not enough data | 9.0 (30 reviews) | 
| **Multi-Channel Access** | Not enough data | 9.1 (32 reviews) | 

#### Agentic AI - Service Desk

| Feature | Dynamics 365 Customer Service | LogMeIn Rescue | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Remote Desktop

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Customer Service** | N/A | N/A |
| **LogMeIn Rescue** | 9.2/10 | 80 |

#### Administration

| Feature | Dynamics 365 Customer Service | LogMeIn Rescue | 
|---|---|---|
| **Usage Information** | Not enough data | 9.0 (60 reviews) | 
| **Integrations** | Not enough data | 8.9 (49 reviews) | 
| **Diagnostics** | Not enough data | 9.0 (60 reviews) | 
| **Session Recording** | Not enough data | 9.0 (56 reviews) | 
| **Session Transfer** | Not enough data | 9.4 (62 reviews) | 
| **Unattended Access** | Not enough data | 9.3 (59 reviews) | 
| **File Sharing** | Not enough data | 9.2 (66 reviews) | 

#### Platform

| Feature | Dynamics 365 Customer Service | LogMeIn Rescue | 
|---|---|---|
| **Cross-Platform Access** | Not enough data | 9.4 (59 reviews) | 
| **Mobile Device Access** | Not enough data | 8.6 (51 reviews) | 
| **Applications Management** | Not enough data | 9.2 (53 reviews) | 
| **Remote Device Control** | Not enough data | 9.4 (66 reviews) | 

#### Security

| Feature | Dynamics 365 Customer Service | LogMeIn Rescue | 
|---|---|---|
| **Remote Wipe** | Not enough data | 9.4 (40 reviews) | 
| **Device Management** | Not enough data | 9.3 (46 reviews) | 
| **Device Enrollment** | Not enough data | 9.2 (44 reviews) | 

---
## Categories
**Shared Categories (1):** [Help Desk Software](https://www.g2.com/categories/help-desk)

**Unique to Dynamics 365 Customer Service (3):** [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Live Chat Software](https://www.g2.com/categories/live-chat), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)

**Unique to LogMeIn Rescue (6):** [Remote Desktop Software](https://www.g2.com/categories/remote-desktop), [Remote Video Support Software](https://www.g2.com/categories/remote-video-support), [Remote Support Software](https://www.g2.com/categories/remote-support), [Service Desk Software](https://www.g2.com/categories/service-desk), [Co-Browsing Software](https://www.g2.com/categories/co-browsing), [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps)


---
## Reviewer Demographics

### By Company Size

| Segment | Dynamics 365 Customer Service | LogMeIn Rescue | 
|---|---|---|
| **Small-Business** | 14.3% | 34.4% | 
| **Mid-Market** | 53.6% | 41.0% | 
| **Enterprise** | 32.1% | 24.6% | 

### By Industry

#### Dynamics 365 Customer Service

- **Information Technology and Services:** 14.8%
- **Telecommunications:** 11.1%
- **Computer Software:** 11.1%
- **Banking:** 7.4%
- **Accounting:** 3.7%
- **Consumer Electronics:** 3.7%
- **Consumer Services:** 3.7%
- **Financial Services:** 3.7%
- **Fine Art:** 3.7%
- **Food Production:** 3.7%
- **Other:** 33.3%

#### LogMeIn Rescue

- **Information Technology and Services:** 22.8%
- **Computer Software:** 10.4%
- **Computer & Network Security:** 6.7%
- **Accounting:** 4.1%
- **Financial Services:** 3.1%
- **Computer Networking:** 3.1%
- **Wholesale:** 2.6%
- **Hospital & Health Care:** 2.6%
- **Education Management:** 2.1%
- **Legal Services:** 2.1%
- **Other:** 40.4%

---
## Alternatives

### Alternatives to Dynamics 365 Customer Service

- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7358 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6997 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3752 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2916 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1556 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (988 reviews)
- [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) — 4.4/5 stars (468 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7773 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3886 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1339 reviews)

### Alternatives to LogMeIn Rescue

- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (4044 reviews)
- [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (504 reviews)
- [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) — 4.7/5 stars (710 reviews)
- [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1100 reviews)
- [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) — 4.7/5 stars (388 reviews)
- [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) — 4.8/5 stars (517 reviews)
- [RealVNC](https://www.g2.com/products/realvnc/reviews) — 4.7/5 stars (439 reviews)
- [ISL Online](https://www.g2.com/products/isl-online/reviews) — 4.6/5 stars (606 reviews)
- [Splashtop Remote Support](https://www.g2.com/products/splashtop-inc-splashtop-remote-support/reviews) — 4.7/5 stars (267 reviews)
- [RemotePC](https://www.g2.com/products/remotepc/reviews) — 4.7/5 stars (661 reviews)

---
## Top Discussions

### Dynamics 365 Customer Service

No discussions available for this product.

### LogMeIn Rescue

- Title: [What version of Mac OS is preferred for remote connections?](https://www.g2.com/discussions/what-version-of-mac-os-is-preferred-for-remote-connections) — 1 comment, 1 upvote
  > **Top comment:** "LogMeIn just came out with the new beta version to run on Catalina.  I usually wait for the final but tested the beta and have not found any issues with it. ..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/dynamics-365-customer-service-vs-logmein-rescue)