Compare Dynamics 365 Customer Service and LiveHelpNow 
At a Glance
Market Segments
Mid-Market (53.6% of reviews)
Small-Business (48.4% of reviews)
Entry-Level Pricing
No pricing available
Starting at $21.00 Per Month
Dynamics 365 Customer Service
Star Rating
(32)4.4 out of 5
Market Segments
Mid-Market (53.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Dynamics 365 Customer ServiceLiveHelpNow
Star Rating
(158)4.3 out of 5
Market Segments
Small-Business (48.4% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $21.00 Per Month
Browse all 4 pricing plansDynamics 365 Customer Service vs LiveHelpNow
When assessing the two solutions, reviewers found LiveHelpNow easier to use, set up, and administer. Reviewers also preferred doing business with LiveHelpNow overall.
- Reviewers felt that LiveHelpNow meets the needs of their business better than Dynamics 365 Customer Service.
- When comparing quality of ongoing product support, reviewers felt that LiveHelpNow is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Dynamics 365 Customer Service over LiveHelpNow.
Pricing
Entry-Level Pricing
Dynamics 365 Customer Service
No pricing availableLiveHelpNow
Live Chat and SMS
Starting at $21.00
Per Month
Starting at only $21 a month per agent.
- Free Training
- Language Translation
- Key Integrations
Free Trial
Dynamics 365 Customer Service
No trial information availableLiveHelpNow
Free Trial is available
Ratings
Meets Requirements
8.5
20
8.7
142
Ease of Use
7.9
20
8.6
143
Ease of Setup
7.4
9
8.5
102
Ease of Admin
7.7
8
8.5
102
Quality of Support
8.4
19
8.7
131
Has the product been a good partner in doing business?
8.6
6
9.1
101
Product Direction (% positive)
8.2
19
8.1
138
Features by Category
Ticket and Case Management
8.2
10
|
Verified
8.4
34
|
Verified
8.3
10
|
Verified
8.4
33
|
Verified
8.8
10
|
Verified
8.8
35
|
Verified
8.9
9
|
Verified
8.5
36
|
Verified
8.7
9
|
Verified
8.4
27
8.2
10
7.8
31
|
Verified
8.7
9
|
Verified
8.6
32
|
Verified
8.5
10
|
Verified
8.6
23
|
Verified
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.3
10
|
Verified
8.7
36
|
Verified
8.7
10
8.4
34
|
Verified
8.3
9
|
Verified
9.1
39
|
Verified
8.0
10
8.5
30
|
Verified
8.5
10
|
Verified
8.8
23
|
Verified
Platform
8.3
6
8.5
17
|
Verified
8.9
6
|
Verified
8.4
83
|
Verified
9.0
7
|
Verified
8.7
22
|
Verified
8.3
7
|
Verified
8.7
15
|
Verified
8.5
9
|
Verified
8.3
35
|
Verified
8.7
9
|
Verified
8.5
36
|
Verified
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
9.0
91
|
Verified
Not enough data
8.5
99
|
Verified
Not enough data
8.0
52
|
Verified
Not enough data
8.1
54
|
Verified
Not enough data
Not enough data
Internal Use
8.9
6
|
Verified
8.4
83
|
Verified
Not enough data
8.6
79
|
Verified
Not enough data
8.2
54
|
Verified
Not enough data
8.4
56
|
Verified
Not enough data
7.9
48
|
Verified
Not enough data
8.2
54
|
Verified
Generative AI
Not enough data
Not enough data
Self-Service Experience
8.9
15
9.0
28
8.2
13
8.5
27
8.1
12
8.0
28
7.8
6
Not enough data
7.8
6
Not enough data
Self-Service Platform
8.9
6
Not enough data
9.4
6
Not enough data
8.3
7
Not enough data
8.6
6
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dynamics 365 Customer Service and LiveHelpNow are categorized as Help Desk, Customer Self-Service, Live Chat, and Digital Customer Service Platforms
Unique Categories
Dynamics 365 Customer Service has no unique categories
LiveHelpNow has no unique categories
Reviews
Reviewers' Company Size
Dynamics 365 Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LiveHelpNow
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
14.8%
Telecommunications
11.1%
Computer Software
11.1%
Banking
7.4%
Accounting
3.7%
Other
51.9%
Information Technology and Services
5.8%
Retail
5.2%
Consumer Goods
4.5%
Financial Services
4.5%
Insurance
4.5%
Other
75.5%
Alternatives
Discussions
Dynamics 365 Customer Service has no discussions with answers
LiveHelpNow has no discussions with answers
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