# Dynamics 365 Customer Service vs LiveHelpNow Comparison | | Dynamics 365 Customer Service | LiveHelpNow | |---|---|---| | **Star Rating** | 4.4 out of 5 | 4.3 out of 5 | | **Total Reviews** | 32 | 158 | | **Largest Market Segment** | Mid-Market (53.6% of reviews) | Small-Business (48.4% of reviews) | | **Entry Level Price** | No pricing available | $39.00 Per Month | --- ## Top Pros & Cons ### Dynamics 365 Customer Service Pros: - Automation (2 reviews) - Ease of Use (2 reviews) Cons: - Limited Customization (2 reviews) - Limited Functionality (2 reviews) ### LiveHelpNow Pros: - Customer Support (4 reviews) - Helpful (4 reviews) Cons: - Admin Control Issues (1 reviews) - Inadequate Reporting (1 reviews) --- ## Ratings Comparison | Rating | Dynamics 365 Customer Service | LiveHelpNow | |---|---|---| | **Meets Requirements** | 8.5 (20 reviews) | 8.7 (142 reviews) | | **Ease of Use** | 7.9 (20 reviews) | 8.6 (143 reviews) | | **Ease of Setup** | 7.4 (9 reviews) | 8.5 (102 reviews) | | **Ease of Admin** | 7.7 (8 reviews) | 8.5 (102 reviews) | | **Quality of Support** | 8.4 (19 reviews) | 8.7 (131 reviews) | | **Has the product been a good partner in doing business?** | 8.6 (6 reviews) | 9.1 (101 reviews) | | **Product Direction (% positive)** | 8.2 (19 reviews) | 8.1 (138 reviews) | --- ## Pricing ### Dynamics 365 Customer Service #### Entry-Level Pricing No pricing available #### Free Trial No information available ### LiveHelpNow #### Entry-Level Pricing Plan: Essentials Price: $39.00 Per Month Description: Live Chat and Knowledge Base $39 a month per agent. Key Features: - Free Training - Language Translation - Key Integrations [Browse all 3 editions](https://www.g2.com/products/livehelpnow/pricing) #### Free Trial Yes --- ## Features Comparison By Category ### Help Desk | Product | Score | Reviews | |---|---|---| | **Dynamics 365 Customer Service** | 8.5/10 | 13 | | **LiveHelpNow** | 8.5/10 | 109 | #### Ticket and Case Management | Feature | Dynamics 365 Customer Service | LiveHelpNow | |---|---|---| | **Ticket creation user experience** | 8.2 (10 reviews) ✓ Verified | 8.4 (34 reviews) ✓ Verified | | **Ticket response user experience** | 8.3 (10 reviews) ✓ Verified | 8.4 (33 reviews) ✓ Verified | | **Workflow** | 8.8 (10 reviews) ✓ Verified | 8.8 (35 reviews) ✓ Verified | | **Response Automation** | 8.9 (9 reviews) ✓ Verified | 8.5 (36 reviews) ✓ Verified | | **SLA Management** | 8.7 (9 reviews) ✓ Verified | 8.4 (27 reviews) | | **Attachments/Screencasts** | 8.2 (10 reviews) | 7.8 (31 reviews) ✓ Verified | | **Ticket Collaboration** | 8.7 (9 reviews) ✓ Verified | 8.6 (32 reviews) ✓ Verified | | **Customer and Contacts Database** | 8.5 (10 reviews) ✓ Verified | 8.6 (23 reviews) ✓ Verified | #### Generative AI | Feature | Dynamics 365 Customer Service | LiveHelpNow | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | #### Agentic AI - Help Desk | Feature | Dynamics 365 Customer Service | LiveHelpNow | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | #### Communication Channels | Feature | Dynamics 365 Customer Service | LiveHelpNow | |---|---|---| | **Customer Portal** | 8.3 (10 reviews) ✓ Verified | 8.7 (36 reviews) ✓ Verified | | **Email to Case** | 8.7 (10 reviews) | 8.4 (34 reviews) ✓ Verified | | **Chat/Live Support** | 8.3 (9 reviews) ✓ Verified | 9.1 (39 reviews) ✓ Verified | | **Social Integration** | 8.0 (10 reviews) | 8.5 (30 reviews) ✓ Verified | | **Voice** | 8.5 (10 reviews) ✓ Verified | 8.8 (23 reviews) ✓ Verified | #### Platform | Feature | Dynamics 365 Customer Service | LiveHelpNow | |---|---|---| | **Mobile User Support** | 8.3 (6 reviews) | 8.5 (17 reviews) ✓ Verified | | **Customization ** | 8.9 (6 reviews) ✓ Verified | 8.4 (83 reviews) ✓ Verified | | **User, Role, and Access Management** | 9.0 (7 reviews) ✓ Verified | 8.7 (22 reviews) ✓ Verified | | **Integration** | 8.3 (7 reviews) ✓ Verified | 8.7 (15 reviews) ✓ Verified | | **Reporting** | 8.5 (9 reviews) ✓ Verified | 8.3 (35 reviews) ✓ Verified | | **Dashboards** | 8.7 (9 reviews) ✓ Verified | 8.5 (36 reviews) ✓ Verified | ### AI Chatbots | Product | Score | Reviews | |---|---|---| | **Dynamics 365 Customer Service** | N/A | N/A | | **LiveHelpNow** | N/A | N/A | #### Core Conversational Capabilities - AI Chatbots | Feature | Dynamics 365 Customer Service | LiveHelpNow | |---|---|---| | **Controlled LLM Response Generation** | Not enough data | Not enough data | | **Context Maintenance Within Sessions** | Not enough data | Not enough data | | **Natural Language Understanding & Intent Inference** | Not enough data | Not enough data | #### Data | Feature | Dynamics 365 Customer Service | LiveHelpNow | |---|---|---| | **Reliability** | Not enough data | Not enough data | | **Data Security** | Not enough data | Not enough data | #### Interaction | Feature | Dynamics 365 Customer Service | LiveHelpNow | |---|---|---| | **Complex Query Handling** | Not enough data | Not enough data | | **Natural Conversation** | Not enough data | Not enough data | | **Understanding** | Not enough data | Not enough data | | **Context Management** | Not enough data | Not enough data | | **Customizability** | Not enough data | Not enough data | #### Task & Flow Management - AI Chatbots | Feature | Dynamics 365 Customer Service | LiveHelpNow | |---|---|---| | **Scripted Dialogue & Decision Tree Support** | Not enough data | Not enough data | | **Fallback Responses for Unknown Queries** | Not enough data | Not enough data | #### Learning | Feature | Dynamics 365 Customer Service | LiveHelpNow | |---|---|---| | **User Interaction Learning** | Not enough data | Not enough data | | **Error Learning** | Not enough data | Not enough data | #### Deployment & Embedding - AI Chatbots | Feature | Dynamics 365 Customer Service | LiveHelpNow | |---|---|---| | **API Access for Business System Integration** | Not enough data | Not enough data | | **Web Widget & SDK Embedding** | Not enough data | Not enough data | #### Content Generation | Feature | Dynamics 365 Customer Service | LiveHelpNow | |---|---|---| | **Creativity** | Not enough data | Not enough data | | **Content Accuracy** | Not enough data | Not enough data | #### Admin & Configuration - AI Chatbots | Feature | Dynamics 365 Customer Service | LiveHelpNow | |---|---|---| | **No-Code Conversation Design** | Not enough data | Not enough data | #### System | Feature | Dynamics 365 Customer Service | LiveHelpNow | |---|---|---| | **API Flexibility** | Not enough data | Not enough data | | **Update Frequency and Utility** | Not enough data | Not enough data | | **Cross-Platform Compatibility ** | Not enough data | Not enough data | | **Software Integration** | Not enough data | Not enough data | #### Agentic AI - AI Chatbots | Feature | Dynamics 365 Customer Service | LiveHelpNow | |---|---|---| | **Autonomous Task Execution** | Not enough data | Feature Not Available | | **Multi-step Planning** | Not enough data | Feature Not Available | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Feature Not Available | | **Decision Making** | Not enough data | Feature Not Available | #### Monitoring & Improvement - AI Chatbots | Feature | Dynamics 365 Customer Service | LiveHelpNow | |---|---|---| | **Feedback-Driven Response Optimization** | Not enough data | Not enough data | #### Reliability & Safety - AI Chatbots | Feature | Dynamics 365 Customer Service | LiveHelpNow | |---|---|---| | **Guardrails & Content Controls** | Not enough data | Not enough data | ### Live Chat | Product | Score | Reviews | |---|---|---| | **Dynamics 365 Customer Service** | N/A | N/A | | **LiveHelpNow** | 8.3/10 | 107 | #### Generative AI | Feature | Dynamics 365 Customer Service | LiveHelpNow | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | | **AI Text-to-Speech** | Not enough data | Not enough data | #### Communication | Feature | Dynamics 365 Customer Service | LiveHelpNow | |---|---|---| | **Pop-up Chat** | Not enough data | 9.0 (91 reviews) ✓ Verified | | **Notifications** | Not enough data | 8.5 (99 reviews) ✓ Verified | | **Targeted Emails** | Not enough data | 8.0 (52 reviews) ✓ Verified | | **In-App Messaging** | Not enough data | 8.1 (54 reviews) ✓ Verified | | **Co-Browsing** | Not enough data | Not enough data | #### Internal Use | Feature | Dynamics 365 Customer Service | LiveHelpNow | |---|---|---| | **Customization ** | 8.9 (6 reviews) ✓ Verified | 8.4 (83 reviews) ✓ Verified | | **Conversation Archiving** | Not enough data | 8.6 (79 reviews) ✓ Verified | | **Lead Development** | Not enough data | 8.2 (54 reviews) ✓ Verified | | **Knowledge Base** | Not enough data | 8.4 (56 reviews) ✓ Verified | | **Team Inbox ** | Not enough data | 7.9 (48 reviews) ✓ Verified | | **Customer Profiles** | Not enough data | 8.2 (54 reviews) ✓ Verified | ### Customer Self-Service | Product | Score | Reviews | |---|---|---| | **Dynamics 365 Customer Service** | 8.4/10 | 17 | | **LiveHelpNow** | 8.5/10 | 35 | #### Generative AI | Feature | Dynamics 365 Customer Service | LiveHelpNow | |---|---|---| | **AI Text Summarization** | Not enough data | Not enough data | #### Self-Service Experience | Feature | Dynamics 365 Customer Service | LiveHelpNow | |---|---|---| | **Knowledge Base** | 8.9 (15 reviews) | 9.0 (28 reviews) | | **Searchable Articles** | 8.2 (13 reviews) | 8.5 (27 reviews) | | **Community Forums** | 8.1 (12 reviews) | 8.0 (28 reviews) | | **Mobile Optimization** | 7.8 (6 reviews) | Not enough data | | **Personalization** | 7.8 (6 reviews) | Not enough data | #### Self-Service Platform | Feature | Dynamics 365 Customer Service | LiveHelpNow | |---|---|---| | **Branding** | 8.9 (6 reviews) | Not enough data | | **Automation** | 9.4 (6 reviews) | Not enough data | | **Artificial Intelligence** | 8.3 (7 reviews) | Not enough data | | **Integrations** | 8.6 (6 reviews) | Not enough data | #### Agentic AI - Customer Self-Service | Feature | Dynamics 365 Customer Service | LiveHelpNow | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Digital Customer Service Platforms | Product | Score | Reviews | |---|---|---| | **Dynamics 365 Customer Service** | N/A | N/A | | **LiveHelpNow** | N/A | N/A | #### Generative AI | Feature | Dynamics 365 Customer Service | LiveHelpNow | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | --- ## Categories **Shared Categories (4):** [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Live Chat Software](https://www.g2.com/categories/live-chat), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms) **Unique to LiveHelpNow (1):** [AI Chatbots Software](https://www.g2.com/categories/ai-chatbots) --- ## Reviewer Demographics ### By Company Size | Segment | Dynamics 365 Customer Service | LiveHelpNow | |---|---|---| | **Small-Business** | 14.3% | 48.4% | | **Mid-Market** | 53.6% | 34.2% | | **Enterprise** | 32.1% | 17.4% | ### By Industry #### Dynamics 365 Customer Service - **Information Technology and Services:** 14.8% - **Telecommunications:** 11.1% - **Computer Software:** 11.1% - **Banking:** 7.4% - **Accounting:** 3.7% - **Consumer Electronics:** 3.7% - **Consumer Services:** 3.7% - **Financial Services:** 3.7% - **Fine Art:** 3.7% - **Food Production:** 3.7% - **Other:** 33.3% #### LiveHelpNow - **Information Technology and Services:** 5.8% - **Retail:** 5.2% - **Consumer Goods:** 4.5% - **Financial Services:** 4.5% - **Insurance:** 4.5% - **Education Management:** 3.9% - **Accounting:** 3.2% - **Apparel & Fashion:** 3.2% - **Real Estate:** 3.2% - **Electrical/Electronic Manufacturing:** 2.6% - **Other:** 59.4% --- ## Alternatives ### Alternatives to Dynamics 365 Customer Service - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7333 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6944 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3748 reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (977 reviews) - [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) — 4.4/5 stars (429 reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7616 reviews) - [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews) ### Alternatives to LiveHelpNow - [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (808 reviews) - [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews) - [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6944 reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7616 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3748 reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7333 reviews) - [Gorgias](https://www.g2.com/products/gorgias/reviews) — 4.6/5 stars (560 reviews) - [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews) - [Dixa](https://www.g2.com/products/dixa/reviews) — 4.2/5 stars (391 reviews) --- ## Top Discussions ### Dynamics 365 Customer Service No discussions available for this product. ### LiveHelpNow No discussions available for this product. --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/dynamics-365-customer-service-vs-livehelpnow)