Compare Dynamics 365 Customer Service and LiveChat 
Featured Products
At a Glance
Market Segments
Mid-Market (53.6% of reviews)
Small-Business (44.7% of reviews)
Entry-Level Pricing
No pricing available
$19.00 100 Visitors Per Month
Dynamics 365 Customer Service
Star Rating
(32)4.4 out of 5
Market Segments
Mid-Market (53.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Dynamics 365 Customer ServiceLiveChat
Star Rating
(806)4.4 out of 5
Market Segments
Small-Business (44.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 100 Visitors Per Month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that LiveChat excels in user experience, with many praising its intuitive interface and features like canned responses and engagement tools that streamline support tasks. Users appreciate how these features make their jobs easier and faster, contributing to a more efficient customer service process.
- Users say that Dynamics 365 Customer Service provides robust case tracking and workflow management, making it easier to deliver timely support. Reviewers highlight its integration with tools like Teams and Outlook, which simplifies managing customer interactions across various platforms.
- According to verified reviews, LiveChat stands out for its quick implementation and ease of setup, with users noting the intuitive onboarding process that helps teams get started without significant delays. This contrasts with Dynamics 365, where some users mention that while it is relatively easy to set up, it may require more time and effort to fully configure.
- Reviewers mention that LiveChat's quality of support is a significant advantage, with many users highlighting the responsive customer service and the availability of add-on modules that enhance functionality. In comparison, while Dynamics 365 offers solid support, some users feel that it may not be as readily accessible as LiveChat's.
- G2 reviewers indicate that LiveChat's focus on real-time interaction and automation helps turn customer support into a revenue-driving function, which is a notable benefit for small businesses. Conversely, Dynamics 365 is more tailored for mid-market companies, which may not align as well with the needs of smaller organizations looking for agile solutions.
- Users report that LiveChat's analytics capabilities provide valuable insights into customer interactions, helping businesses improve their service strategies. While Dynamics 365 also offers reporting features, some users feel that LiveChat's analytics are more user-friendly and actionable, making it easier to derive insights quickly.
Pricing
Entry-Level Pricing
Dynamics 365 Customer Service
No pricing availableLiveChat
Starter
$19.00
100 Visitors Per Month
Small business
- Text Intelligence
- Track up to 100 visitors
- 1 recurring campaign
Free Trial
Dynamics 365 Customer Service
No trial information availableLiveChat
Free Trial is available
Ratings
Meets Requirements
8.5
20
9.1
704
Ease of Use
7.9
20
9.3
703
Ease of Setup
7.4
9
9.0
283
Ease of Admin
7.7
8
9.1
274
Quality of Support
8.4
19
9.1
652
Has the product been a good partner in doing business?
8.6
6
9.1
266
Product Direction (% positive)
8.2
19
8.3
696
Features by Category
Ticket and Case Management
8.2
10
|
Verified
9.2
248
8.3
10
|
Verified
9.1
245
8.8
10
|
Verified
9.0
239
8.9
9
|
Verified
9.2
253
8.7
9
|
Verified
8.5
156
8.2
10
9.0
231
8.7
9
|
Verified
9.1
230
8.5
10
|
Verified
8.9
142
|
Verified
Generative AI
Not enough data
6.4
6
Not enough data
7.2
6
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.3
10
|
Verified
9.2
220
|
Verified
8.7
10
9.3
232
|
Verified
8.3
9
|
Verified
9.4
269
|
Verified
8.0
10
8.9
222
|
Verified
8.5
10
|
Verified
8.5
108
Platform
8.3
6
9.1
82
|
Verified
8.9
6
|
Verified
8.4
281
|
Verified
9.0
7
|
Verified
9.2
88
|
Verified
8.3
7
|
Verified
8.9
73
|
Verified
8.5
9
|
Verified
9.0
213
|
Verified
8.7
9
|
Verified
9.1
217
|
Verified
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.4
9
Not enough data
7.5
8
Not enough data
Feature Not Available
Communication
Not enough data
9.2
329
|
Verified
Not enough data
8.9
327
|
Verified
Not enough data
8.4
221
Not enough data
8.8
269
|
Verified
Not enough data
8.3
30
Internal Use
8.9
6
|
Verified
8.4
281
|
Verified
Not enough data
8.8
303
|
Verified
Not enough data
8.6
254
|
Verified
Not enough data
8.6
259
|
Verified
Not enough data
8.6
244
|
Verified
Not enough data
8.4
249
|
Verified
Generative AI
Not enough data
Not enough data
Self-Service Experience
8.9
15
Not enough data
8.2
13
Not enough data
8.1
12
Feature Not Available
7.8
6
Not enough data
7.8
6
Not enough data
Self-Service Platform
8.9
6
Not enough data
9.4
6
Not enough data
8.3
7
Not enough data
8.6
6
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dynamics 365 Customer Service and LiveChat are categorized as Help Desk, Customer Self-Service, and Live Chat
Unique Categories
Dynamics 365 Customer Service is categorized as Digital Customer Service Platforms
LiveChat is categorized as Chatbots, Conversational Marketing, Conversational Support, Customer Service Automation, and Conversational Commerce Platforms
Reviews
Reviewers' Company Size
Dynamics 365 Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LiveChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
14.8%
Telecommunications
11.1%
Computer Software
11.1%
Banking
7.4%
Accounting
3.7%
Other
51.9%
Computer Software
8.9%
Information Technology and Services
8.6%
Retail
6.3%
Financial Services
4.0%
Internet
3.7%
Other
68.6%
Alternatives
Discussions
Dynamics 365 Customer Service has no discussions with answers
HIS DOCTRINE!! by Paul T. Wright Jr
3 Comments
LL
I have checked on this book and I have purchased two copies and have seen the way it reaches people with the Bible and Word in a concept that shows how we...Read more
How does LiveChat work when no one is available?
3 Comments
Official Response from LiveChat
When you are offline the chat window changes into the ticket form. It means that your visitors can leave messages as tickets and contact you even after your...Read more
Can one user respond to multiple chats concurrently?
3 Comments
Official Response from LiveChat
Each user can chat with up to 99 customers at the same time.
Read more
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