Compare Dynamics 365 Customer Service and Kustomer 
Featured Products
At a Glance
Market Segments
Mid-Market (53.6% of reviews)
Mid-Market (66.0% of reviews)
Entry-Level Pricing
No pricing available
Starting at $89.00 1 User Per Month
Dynamics 365 Customer Service
Star Rating
(32)4.4 out of 5
Market Segments
Mid-Market (53.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Dynamics 365 Customer ServiceKustomer
Star Rating
(513)4.5 out of 5
Market Segments
Mid-Market (66.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $89.00 1 User Per Month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Kustomer excels in user experience, with many praising its user-friendly interface that centralizes customer information, making it easy to access data quickly. In contrast, while Dynamics 365 Customer Service is noted for its integration capabilities with tools like Teams and Outlook, some users find it less intuitive for daily tasks.
- Users say Kustomer's implementation process is seamless, with feedback highlighting how easy it is to integrate with other applications like Shopify. On the other hand, Dynamics 365 Customer Service, while generally easy to set up, has received mixed reviews regarding its configuration challenges, which can hinder a smooth onboarding experience.
- Reviewers mention that Kustomer provides exceptional customer support, with many users appreciating the professionalism and responsiveness of the support team. In comparison, Dynamics 365 Customer Service also has a solid support system, but some users have noted that they sometimes face delays in ticket resolution.
- According to verified reviews, Kustomer shines in ticket management, with users highlighting its effective ticket creation and response features. Dynamics 365 Customer Service, while capable, has received feedback indicating that its ticketing system can be less efficient, particularly in high-volume scenarios.
- Users report that Kustomer's automation features are robust, allowing for streamlined workflows and improved efficiency. Meanwhile, Dynamics 365 Customer Service is praised for its automation capabilities as well, but some users feel it could benefit from more advanced features to match Kustomer's offerings.
- G2 reviewers highlight that Kustomer's reporting and analytics tools are intuitive and provide valuable insights, which users find essential for decision-making. Conversely, while Dynamics 365 Customer Service offers reporting features, some users have expressed a desire for more user-friendly options to better visualize their data.
Pricing
Entry-Level Pricing
Dynamics 365 Customer Service
No pricing availableKustomer
Enterprise
Starting at $89.00
1 User Per Month
Essential CX tools for growing teams—
powerful, affordable, and built to scale
- Conversational Timeline
- Tasks and Automations
- Data & File Storage
Free Trial
Dynamics 365 Customer Service
No trial information availableKustomer
No trial information availableRatings
Meets Requirements
8.5
20
8.9
387
Ease of Use
7.9
20
8.8
402
Ease of Setup
7.4
9
8.6
212
Ease of Admin
7.7
8
8.1
152
Quality of Support
8.4
19
9.0
369
Has the product been a good partner in doing business?
8.6
6
8.8
148
Product Direction (% positive)
8.2
19
8.8
377
Features by Category
Ticket and Case Management
8.2
10
|
Verified
9.2
184
|
Verified
8.3
10
|
Verified
9.1
188
|
Verified
8.8
10
|
Verified
8.9
192
|
Verified
8.9
9
|
Verified
8.9
184
|
Verified
8.7
9
|
Verified
8.9
163
|
Verified
8.2
10
8.9
182
|
Verified
8.7
9
|
Verified
9.2
182
|
Verified
8.5
10
|
Verified
9.1
183
|
Verified
Generative AI
Not enough data
7.9
49
Not enough data
8.4
49
Agentic AI - Help Desk
Not enough data
7.8
43
Not enough data
7.9
43
Not enough data
8.1
43
Communication Channels
8.3
10
|
Verified
8.9
165
|
Verified
8.7
10
9.3
190
|
Verified
8.3
9
|
Verified
9.1
165
|
Verified
8.0
10
8.5
163
|
Verified
8.5
10
|
Verified
8.7
152
Platform
8.3
6
8.0
82
8.9
6
|
Verified
8.7
169
|
Verified
9.0
7
|
Verified
9.2
124
|
Verified
8.3
7
|
Verified
8.9
120
|
Verified
8.5
9
|
Verified
8.4
157
|
Verified
8.7
9
|
Verified
8.5
156
|
Verified
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
9.0
185
Not enough data
9.1
180
Not enough data
9.1
166
Not enough data
8.9
86
Support Automation
Not enough data
9.0
162
Not enough data
9.0
177
Not enough data
9.3
156
Not enough data
8.6
89
Generative AI
Not enough data
8.3
54
Not enough data
8.4
54
Generative AI
Not enough data
7.3
43
Not enough data
7.5
43
Not enough data
6.9
42
Communication
Not enough data
8.9
156
|
Verified
Not enough data
8.9
174
|
Verified
Not enough data
9.0
144
|
Verified
Not enough data
8.8
134
|
Verified
Not enough data
8.1
84
Internal Use
8.9
6
|
Verified
8.7
169
|
Verified
Not enough data
9.1
153
|
Verified
Not enough data
8.2
90
Not enough data
8.8
152
|
Verified
Not enough data
9.0
157
|
Verified
Not enough data
9.0
174
|
Verified
Generative AI
Not enough data
8.3
33
Self-Service Experience
8.9
15
8.9
89
8.2
13
8.7
86
8.1
12
8.6
67
7.8
6
8.3
50
7.8
6
8.6
54
Self-Service Platform
8.9
6
9.0
58
9.4
6
8.9
58
8.3
7
8.5
52
8.6
6
9.0
56
Agentic AI - Customer Self-Service
Not enough data
7.8
20
Not enough data
8.3
20
Not enough data
8.4
20
Not enough data
8.3
20
Not enough data
8.3
20
Not enough data
8.4
20
Not enough data
8.3
19
Generative AI
Not enough data
8.2(won by default)
23
Not enough data
8.3(won by default)
23
Process
Not enough data
8.8(won by default)
40
Not enough data
9.2(won by default)
44
Not enough data
9.4(won by default)
45
Channels
Not enough data
9.6(won by default)
45
Not enough data
9.0(won by default)
42
Not enough data
9.2(won by default)
42
Not enough data
9.1(won by default)
41
Not enough data
9.3(won by default)
41
Insight
Not enough data
9.1(won by default)
42
Not enough data
8.7(won by default)
45
Not enough data
8.4(won by default)
40
Not enough data
8.7(won by default)
43
Generative AI
Not enough data
8.0
35
Not enough data
8.3
35
Customization - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.9
7
Not enough data
7.9
7
Not enough data
7.4
7
Not enough data
8.1
7
Not enough data
7.9
7
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.1
7
Not enough data
8.1
7
Not enough data
8.1
7
Not enough data
8.3
7
Automation
Not enough data
8.8
7
Not enough data
8.6
7
Not enough data
8.8
7
Autonomy
Not enough data
8.8
7
Not enough data
9.0
7
Not enough data
8.6
7
Not enough data
8.1
7
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dynamics 365 Customer Service and Kustomer are categorized as Help Desk, Customer Self-Service, Live Chat, and Digital Customer Service Platforms
Unique Categories
Dynamics 365 Customer Service has no unique categories
Kustomer is categorized as AI Customer Support Agents, AI Agent Builders, Conversational Support, Social Customer Service, and AI Agents For Business Operations
Reviews
Reviewers' Company Size
Dynamics 365 Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Kustomer
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
14.8%
Telecommunications
11.1%
Computer Software
11.1%
Banking
7.4%
Accounting
3.7%
Other
51.9%
Consumer Services
13.2%
Retail
11.6%
Health, Wellness and Fitness
6.1%
Apparel & Fashion
5.7%
Food & Beverages
5.5%
Other
58.0%
Alternatives
Discussions
Dynamics 365 Customer Service has no discussions with answers
How can we get a ticket ID ?
1 Comment
HL
The ticket ID is the string of characters in the URL after the "events" portion. For example, if you have a ticket open, you will...Read more
Is there a way currently follow a customer in different ways such as a label so you can sort your follows by sales, shipping issues, parts replacement, follow up order. Not to be confused with the (labeling of a interaction) but current interactions that I need to go back to as a agent to check on my customer for a specific reason.
1 Comment
ED
All the conversations are in your search field and they are shown in the timeline. Read more
How can I post a note with out it closing
1 Comment
ED
You can add internal note by clicking on note and it will be visible only for the users of your company :) Read more
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