# Dynamics 365 Customer Service vs Gorgias Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Gorgias excels in **ease of use** , with users appreciating its intuitive interface that allows for seamless management of customer interactions across email, chat, and help desk activities. One user highlighted how Gorgias functions as a full customer service platform, making it incredibly beneficial to have a centralized knowledge base.
- **Users say** that Dynamics 365 Customer Service offers robust **AI integration** , which enhances case handling and workflow management. Reviewers noted that the platform's predictive insights and automated assistance make it easier for agents to provide timely support, showcasing its strength in leveraging technology for improved service.
- **According to verified reviews** , Gorgias stands out for its **integration capabilities** , particularly with Shopify, allowing users to manage orders directly within the dashboard. This seamless integration has been praised for keeping users within the app, enhancing overall efficiency.
- **Reviewers mention** that while Dynamics 365 Customer Service has a strong feature set, it sometimes faces challenges with **configuration** and meeting specific workflow needs. Users have pointed out that the setup process can be less intuitive compared to Gorgias, which may impact the initial user experience.
- **G2 reviewers highlight** the quality of support provided by Gorgias, with many users expressing satisfaction with the responsiveness and helpfulness of the support team. One user specifically noted the great support received from the Gorgias team, emphasizing their willingness to listen to feedback and implement improvements.
- **Users report** that Dynamics 365 Customer Service has a solid **workflow management** system, allowing for effective tracking of cases and management of customer interactions. However, some users feel that Gorgias offers a more streamlined experience for small businesses, making it a preferred choice for those looking for simplicity and efficiency.



| | Dynamics 365 Customer Service | Gorgias | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 32 | 563 | 
| **Largest Market Segment** | Mid-Market (53.6% of reviews) | Small-Business (80.8% of reviews) | 
| **Entry Level Price** | No pricing available | $10.00 | 

---
## Top Pros & Cons

### Dynamics 365 Customer Service

Pros:
- Automation (2 reviews)
- Ease of Use (2 reviews)

Cons:
- Limited Customization (2 reviews)
- Limited Functionality (2 reviews)

### Gorgias

Pros:
- Ease of Use (28 reviews)
- Integrations (24 reviews)

Cons:
- Learning Curve (8 reviews)
- Expensive (7 reviews)

---
## Ratings Comparison
| Rating | Dynamics 365 Customer Service | Gorgias | 
|---|---|---|
  | **Meets Requirements** | 8.5 (20 reviews) | 8.9 (421 reviews) | 
  | **Ease of Use** | 7.9 (20 reviews) | 9.1 (427 reviews) | 
  | **Ease of Setup** | 7.4 (9 reviews) | 8.8 (237 reviews) | 
  | **Ease of Admin** | 7.7 (8 reviews) | 9.2 (209 reviews) | 
  | **Quality of Support** | 8.4 (19 reviews) | 9.1 (405 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.6 (6 reviews) | 9.4 (204 reviews) | 
  | **Product Direction (% positive)** | 8.2 (19 reviews) | 8.9 (378 reviews) | 

---
## Pricing

### Dynamics 365 Customer Service

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Gorgias

#### Entry-Level Pricing

Plan: Starter

Price: $10.00

Description: Includes 50 tickets/mo, +$0.40 for each extra ticket

Key Features:
- Unlimited users
- Facebook & Instagram integrations
-   Live chat & chat campaigns 

[Browse all 5 editions](https://www.g2.com/products/gorgias/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Customer Service** | 8.5/10 | 13 |
| **Gorgias** | 8.4/10 | 250 |

#### Ticket and Case Management

| Feature | Dynamics 365 Customer Service | Gorgias | 
|---|---|---|
| **Ticket creation user experience** | 8.2 (10 reviews) ✓ Verified | 9.0 (184 reviews) | 
| **Ticket response user experience** | 8.3 (10 reviews) ✓ Verified | 9.1 (185 reviews) | 
| **Workflow** | 8.8 (10 reviews) ✓ Verified | 8.9 (183 reviews) | 
| **Response Automation** | 8.9 (9 reviews) ✓ Verified | 8.6 (174 reviews) | 
| **SLA Management** | 8.7 (9 reviews) ✓ Verified | 8.3 (133 reviews) | 
| **Attachments/Screencasts** | 8.2 (10 reviews) | 8.7 (168 reviews) | 
| **Ticket Collaboration** | 8.7 (9 reviews) ✓ Verified | 9.0 (172 reviews) | 
| **Customer and Contacts Database** | 8.5 (10 reviews) ✓ Verified | 8.8 (171 reviews) | 

#### Generative AI

| Feature | Dynamics 365 Customer Service | Gorgias | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.4 (7 reviews) | 
| **AI Text Summarization** | Not enough data | 7.4 (7 reviews) | 

#### Agentic AI - Help Desk

| Feature | Dynamics 365 Customer Service | Gorgias | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.5 (6 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.9 (6 reviews) | 
| **Proactive Assistance** | Not enough data | 7.5 (6 reviews) | 

#### Communication Channels

| Feature | Dynamics 365 Customer Service | Gorgias | 
|---|---|---|
| **Customer Portal** | 8.3 (10 reviews) ✓ Verified | 9.0 (148 reviews) | 
| **Email to Case** | 8.7 (10 reviews) | 9.1 (159 reviews) | 
| **Chat/Live Support** | 8.3 (9 reviews) ✓ Verified | 8.8 (153 reviews) | 
| **Social Integration** | 8.0 (10 reviews) | 8.6 (159 reviews) | 
| **Voice** | 8.5 (10 reviews) ✓ Verified | 8.2 (93 reviews) | 

#### Platform

| Feature | Dynamics 365 Customer Service | Gorgias | 
|---|---|---|
| **Mobile User Support** | 8.3 (6 reviews) | 7.3 (102 reviews) | 
| **Customization ** | 8.9 (6 reviews) ✓ Verified | 8.5 (135 reviews) | 
| **User, Role, and Access Management** | 9.0 (7 reviews) ✓ Verified | 8.9 (145 reviews) | 
| **Integration** | 8.3 (7 reviews) ✓ Verified | 8.7 (143 reviews) | 
| **Reporting** | 8.5 (9 reviews) ✓ Verified | 8.2 (136 reviews) | 
| **Dashboards** | 8.7 (9 reviews) ✓ Verified | 8.3 (139 reviews) | 

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Customer Service** | N/A | N/A |
| **Gorgias** | N/A | N/A |

#### Messenger

| Feature | Dynamics 365 Customer Service | Gorgias | 
|---|---|---|
| **Sequencing** | Not enough data | Not enough data | 
| **AI** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Customization Interface** | Not enough data | Not enough data | 

#### Channels

| Feature | Dynamics 365 Customer Service | Gorgias | 
|---|---|---|
| **Social Media** | Not enough data | Not enough data | 
| **Website** | Not enough data | Not enough data | 
| **Text Message (SMS)** | Not enough data | Not enough data | 
| **Voice Assistants** | Not enough data | Not enough data | 
| **Other** | Not enough data | Not enough data | 

#### Customers

| Feature | Dynamics 365 Customer Service | Gorgias | 
|---|---|---|
| **Targeting** | Not enough data | Not enough data | 
| **Profiles** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **Lead Gathering** | Not enough data | Not enough data | 
| **Sales Conversion** | Not enough data | Not enough data | 

#### Agentic AI - Conversational Marketing

| Feature | Dynamics 365 Customer Service | Gorgias | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Customer Service** | N/A | N/A |
| **Gorgias** | N/A | N/A |

#### Lead Facilitation

| Feature | Dynamics 365 Customer Service | Gorgias | 
|---|---|---|
| **Customer-facing Chatbot** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 
| **Lead Follow-up** | Not enough data | Not enough data | 
| **Meeting Scheduling ** | Not enough data | Not enough data | 

#### Organization

| Feature | Dynamics 365 Customer Service | Gorgias | 
|---|---|---|
| **Opportunity and Pipeline Management ** | Not enough data | Not enough data | 
| **Data Entry** | Not enough data | Not enough data | 
| **Integrations / APIs** | Not enough data | Not enough data | 

#### Performance Analysis

| Feature | Dynamics 365 Customer Service | Gorgias | 
|---|---|---|
| **Coaching ** | Not enough data | Not enough data | 
| **Peformance Tracking** | Not enough data | Not enough data | 

#### Sales Analysis

| Feature | Dynamics 365 Customer Service | Gorgias | 
|---|---|---|
| **ROI Forecasting ** | Not enough data | Not enough data | 
| **Sales Forecasting ** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Dynamics 365 Customer Service | Gorgias | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - AI Sales Assistant

| Feature | Dynamics 365 Customer Service | Gorgias | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Customer Service** | N/A | N/A |
| **Gorgias** | N/A | N/A |

#### Conversational Platform

| Feature | Dynamics 365 Customer Service | Gorgias | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | 
| **Contextual Engagement** | Not enough data | Not enough data | 
| **Proactive Engagement** | Not enough data | Not enough data | 

#### Support Automation

| Feature | Dynamics 365 Customer Service | Gorgias | 
|---|---|---|
| **Intelligent Routing** | Not enough data | Not enough data | 
| **Seamless Escalation** | Not enough data | Not enough data | 
| **Transcripts** | Not enough data | Not enough data | 
| **Self-Serve Support** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Dynamics 365 Customer Service | Gorgias | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Customer Service** | N/A | N/A |
| **Gorgias** | 8.4/10 | 7 |

#### Customer Support

| Feature | Dynamics 365 Customer Service | Gorgias | 
|---|---|---|
| **Text** | Not enough data | 8.0 (5 reviews) | 
| **Speech** | Not enough data | 7.3 (5 reviews) | 
| **Knowledge Base** | Not enough data | 8.7 (5 reviews) | 

#### Automation

| Feature | Dynamics 365 Customer Service | Gorgias | 
|---|---|---|
| **Ticket Resolution** | Not enough data | 8.9 (6 reviews) | 
| **Customization** | Not enough data | 8.9 (6 reviews) | 
| **Intelligent Routing** | Not enough data | 8.7 (5 reviews) | 

#### Artificial Intelligence

| Feature | Dynamics 365 Customer Service | Gorgias | 
|---|---|---|
| **Learning** | Not enough data | 8.9 (6 reviews) | 
| **Language** | Not enough data | 8.7 (5 reviews) | 
| **Conversational AI** | Not enough data | 7.3 (5 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Customer Service** | N/A | N/A |
| **Gorgias** | 8.6/10 | 247 |

#### Generative AI

| Feature | Dynamics 365 Customer Service | Gorgias | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.5 (14 reviews) | 
| **AI Text Summarization** | Not enough data | 8.6 (14 reviews) | 
| **AI Text-to-Speech** | Not enough data | 7.6 (14 reviews) | 

#### Communication

| Feature | Dynamics 365 Customer Service | Gorgias | 
|---|---|---|
| **Pop-up Chat** | Not enough data | 8.9 (171 reviews) | 
| **Notifications** | Not enough data | 8.6 (182 reviews) | 
| **Targeted Emails** | Not enough data | 8.5 (124 reviews) | 
| **In-App Messaging** | Not enough data | 8.6 (122 reviews) | 
| **Co-Browsing** | Not enough data | 8.6 (96 reviews) | 

####  Internal Use

| Feature | Dynamics 365 Customer Service | Gorgias | 
|---|---|---|
| **Customization ** | 8.9 (6 reviews) ✓ Verified | 8.5 (135 reviews) | 
| **Conversation Archiving** | Not enough data | 8.9 (152 reviews) | 
| **Lead Development** | Not enough data | 8.7 (113 reviews) | 
| **Knowledge Base** | Not enough data | 8.8 (136 reviews) | 
| **Team Inbox ** | Not enough data | 8.8 (143 reviews) | 
| **Customer Profiles** | Not enough data | 8.7 (165 reviews) | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Customer Service** | 8.4/10 | 17 |
| **Gorgias** | 8.3/10 | 195 |

#### Generative AI

| Feature | Dynamics 365 Customer Service | Gorgias | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 8.3 (5 reviews) | 

#### Self-Service Experience

| Feature | Dynamics 365 Customer Service | Gorgias | 
|---|---|---|
| **Knowledge Base** | 8.9 (15 reviews) | 8.6 (161 reviews) | 
| **Searchable Articles** | 8.2 (13 reviews) | 8.4 (153 reviews) | 
| **Community Forums** | 8.1 (12 reviews) | 8.3 (118 reviews) | 
| **Mobile Optimization** | 7.8 (6 reviews) | 7.8 (136 reviews) | 
| **Personalization** | 7.8 (6 reviews) | 8.3 (152 reviews) | 

#### Self-Service Platform

| Feature | Dynamics 365 Customer Service | Gorgias | 
|---|---|---|
| **Branding** | 8.9 (6 reviews) | 8.5 (148 reviews) | 
| **Automation** | 9.4 (6 reviews) | 8.4 (171 reviews) | 
| **Artificial Intelligence** | 8.3 (7 reviews) | 7.9 (141 reviews) | 
| **Integrations** | 8.6 (6 reviews) | 8.8 (173 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Dynamics 365 Customer Service | Gorgias | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Customer Service** | N/A | N/A |
| **Gorgias** | 8.6/10 | 187 |

#### Generative AI

| Feature | Dynamics 365 Customer Service | Gorgias | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.7 (13 reviews) | 
| **AI Text Summarization** | Not enough data | 7.8 (13 reviews) | 

#### Process

| Feature | Dynamics 365 Customer Service | Gorgias | 
|---|---|---|
| **Mentions** | Not enough data | 8.7 (148 reviews) | 
| **Tickets** | Not enough data | 9.1 (178 reviews) | 
| **Macros** | Not enough data | 9.3 (176 reviews) | 

#### Channels

| Feature | Dynamics 365 Customer Service | Gorgias | 
|---|---|---|
| **Email** | Not enough data | 9.4 (177 reviews) | 
| **Social** | Not enough data | 8.8 (168 reviews) | 
| **Live Chat** | Not enough data | 9.0 (149 reviews) | 
| **Phone** | Not enough data | 8.2 (91 reviews) | 
| **Text** | Not enough data | 8.3 (94 reviews) | 

#### Insight

| Feature | Dynamics 365 Customer Service | Gorgias | 
|---|---|---|
| **Surveys** | Not enough data | 8.4 (112 reviews) | 
| **Reporting** | Not enough data | 8.5 (144 reviews) | 
| **Visitor Activity** | Not enough data | 8.7 (115 reviews) | 
| **Help Desk** | Not enough data | 9.0 (141 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Customer Service** | N/A | N/A |
| **Gorgias** | N/A | N/A |

#### Generative AI

| Feature | Dynamics 365 Customer Service | Gorgias | 
|---|---|---|
| **AI Text Generation** | Not enough data | 9.0 (5 reviews) | 
| **AI Text Summarization** | Not enough data | 9.0 (5 reviews) | 

### Conversational Commerce Platforms

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Customer Service** | N/A | N/A |
| **Gorgias** | 8.0/10 | 26 |

#### Conversational AI - Conversational Commerce Platforms

| Feature | Dynamics 365 Customer Service | Gorgias | 
|---|---|---|
| **AI chatbots** | Not enough data | 6.9 (13 reviews) | 
| **Messaging and Notifications** | Not enough data | 8.3 (6 reviews) | 
| **AI agents ** | Not enough data | 6.5 (12 reviews) | 
| **Voice assistants** | Not enough data | 5.8 (6 reviews) | 
| **Communication apps** | Not enough data | 6.4 (6 reviews) | 

#### Platform integration - Conversational Commerce Platforms

| Feature | Dynamics 365 Customer Service | Gorgias | 
|---|---|---|
| **Ecommerce stores** | Not enough data | 9.7 (11 reviews) | 
| **Sales channels** | Not enough data | 9.3 (7 reviews) | 
| **Payment Platform** | Not enough data | 6.3 (5 reviews) | 
| **Internal tools** | Not enough data | 8.1 (12 reviews) | 

#### Analytics and Reporting - Conversational Commerce Platforms

| Feature | Dynamics 365 Customer Service | Gorgias | 
|---|---|---|
| **Conversational analytics** | Not enough data | 7.0 (10 reviews) | 
| **Advance reporting** | Not enough data | 6.8 (10 reviews) | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Customer Service** | N/A | N/A |
| **Gorgias** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Dynamics 365 Customer Service | Gorgias | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Dynamics 365 Customer Service | Gorgias | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | Dynamics 365 Customer Service | Gorgias | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 

#### Autonomy

| Feature | Dynamics 365 Customer Service | Gorgias | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Customer Service** | N/A | N/A |
| **Gorgias** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Dynamics 365 Customer Service | Gorgias | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (4):** [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Live Chat Software](https://www.g2.com/categories/live-chat), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)


**Unique to Gorgias (7):** [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Conversational Commerce Platforms](https://www.g2.com/categories/conversational-commerce-platforms)


---
## Reviewer Demographics

### By Company Size

| Segment | Dynamics 365 Customer Service | Gorgias | 
|---|---|---|
| **Small-Business** | 14.3% | 80.8% | 
| **Mid-Market** | 53.6% | 18.3% | 
| **Enterprise** | 32.1% | 0.9% | 

### By Industry

#### Dynamics 365 Customer Service

- **Information Technology and Services:** 14.8%
- **Telecommunications:** 11.1%
- **Computer Software:** 11.1%
- **Banking:** 7.4%
- **Accounting:** 3.7%
- **Consumer Electronics:** 3.7%
- **Consumer Services:** 3.7%
- **Financial Services:** 3.7%
- **Fine Art:** 3.7%
- **Food Production:** 3.7%
- **Other:** 33.3%

#### Gorgias

- **Retail:** 21.3%
- **Apparel & Fashion:** 15.0%
- **Consumer Goods:** 11.7%
- **Food & Beverages:** 9.9%
- **Consumer Services:** 6.8%
- **Health, Wellness and Fitness:** 6.1%
- **Cosmetics:** 5.3%
- **Sporting Goods:** 2.8%
- **Luxury Goods & Jewelry:** 2.6%
- **Food Production:** 2.0%
- **Other:** 16.5%

---
## Alternatives

### Alternatives to Dynamics 365 Customer Service

- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7357 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6989 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3751 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2915 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1554 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (987 reviews)
- [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) — 4.4/5 stars (450 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7731 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3878 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1336 reviews)

### Alternatives to Gorgias

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6989 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3878 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1907 reviews)
- [Gladly](https://www.g2.com/products/gladly/reviews) — 4.7/5 stars (1113 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3751 reviews)
- [Kustomer](https://www.g2.com/products/kustomer/reviews) — 4.4/5 stars (558 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2915 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2495 reviews)
- [Re:amaze](https://www.g2.com/products/re-amaze/reviews) — 4.6/5 stars (140 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7357 reviews)

---
## Top Discussions

### Dynamics 365 Customer Service

No discussions available for this product.

### Gorgias

- Title: [Is gorgias worth?](https://www.g2.com/discussions/is-gorgias-worth) — 2 comments
  > **Top comment:** "Depending on your business size Gorgias is worth the investment. I started with the Basic plan which was $60 a month and it was worth every penny. Unlike..."
- Title: [What does gorgias integrate with?](https://www.g2.com/discussions/what-does-gorgias-integrate-with) — 2 comments
  > **Top comment:** "My understanding is Gorgias can integrate with most apps as an HTTP  connection (webhook)  as long as there is an API  capability. They also have a list of..."
- Title: [Is gorgias a CRM tool?](https://www.g2.com/discussions/is-gorgias-a-crm-tool) — 2 comments
  > **Top comment:** "Yes"
- Title: [What is gorgias software?](https://www.g2.com/discussions/what-is-gorgias-software) — 2 comments
  > **Top comment:** "It is a customer service ticketing software"
- Title: [What is the next big feature that we can expect from this great platform?](https://www.g2.com/discussions/what-is-the-next-big-feature-that-we-can-expect-from-this-great-platform) — 1 comment, 1 upvote
  > **Top comment:** "Comment deleted by user."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/dynamics-365-customer-service-vs-gorgias)