# Dynamics 365 Customer Service vs Freshchat Comparison - What are their main differences? 

At a Glance

Star Rating

**Dynamics 365 Customer Service** [

4.4/5(32)

](https://www.g2.com/products/dynamics-365-customer-service/reviews#reviews)

**Freshchat** [

4.4/5(500)

](https://www.g2.com/products/freshworks-freshchat/reviews#reviews)

Market Segments

**Dynamics 365 Customer Service**
Mid-Market (53.6% of reviews)

**Freshchat**
Small-Business (58.2% of reviews)

Pros & Cons

**Dynamics 365 Customer Service**
[
Automation (2)
](https://www.g2.com/products/dynamics-365-customer-service/reviews?filters%5Bsentiment_snippet%5D=2167153&qs=pros-and-cons#reviews)[
Ease of Use (2)
](https://www.g2.com/products/dynamics-365-customer-service/reviews?filters%5Bsentiment_snippet%5D=1465245&qs=pros-and-cons#reviews)[
Limited Customization (2)
](https://www.g2.com/products/dynamics-365-customer-service/reviews?filters%5Bsentiment_snippet%5D=1465143&qs=pros-and-cons#reviews)[
Limited Functionality (2)
](https://www.g2.com/products/dynamics-365-customer-service/reviews?filters%5Bsentiment_snippet%5D=2282981&qs=pros-and-cons#reviews)

**Freshchat**
[
Ease of Use (14)
](https://www.g2.com/products/freshworks-freshchat/reviews?filters%5Bsentiment_snippet%5D=1715924&qs=pros-and-cons#reviews)[
Helpful (10)
](https://www.g2.com/products/freshworks-freshchat/reviews?filters%5Bsentiment_snippet%5D=1714749&qs=pros-and-cons#reviews)[
AI Limitations (5)
](https://www.g2.com/products/freshworks-freshchat/reviews?filters%5Bsentiment_snippet%5D=1713877&qs=pros-and-cons#reviews)[
Chatbot Issues (5)
](https://www.g2.com/products/freshworks-freshchat/reviews?filters%5Bsentiment_snippet%5D=1714815&qs=pros-and-cons#reviews)

Entry-Level Pricing

**Dynamics 365 Customer Service**
No pricing available

**Freshchat**
 **$0.00**

## Dynamics 365 Customer Service vs Freshchat

When assessing the two solutions, reviewers found Freshchat easier to use, set up, and administer. Reviewers also preferred doing business with Freshchat overall.

- Reviewers felt that Freshchat meets the needs of their business better than Dynamics 365 Customer Service.
- When comparing quality of ongoing product support, reviewers felt that Freshchat is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Freshchat over Dynamics 365 Customer Service.

Pricing

Entry-Level Pricing

**Dynamics 365 Customer Service**

Dynamics 365 Customer Service
No pricing available

**Freshchat**

Freshchat

Free

$0.00

- Chatbot builder
- Chatbot analytics
- Inbox Views

[Browse all 4 pricing plans](/products/freshworks-freshchat/pricing)

Free Trial

**Dynamics 365 Customer Service**

Dynamics 365 Customer Service
No trial information available

**Freshchat**

Freshchat

Free Trial is available

Ratings

Meets Requirements

8.5

20

8.6

403

Ease of Use

7.9

20

9.1

405

Ease of Setup

7.4

9

8.7

259

Ease of Admin

7.7

8

9.0

246

Quality of Support

8.4

19

8.7

397

Has the product been a good partner in doing business?

8.6

6

8.8

242

Product Direction (% positive)

8.2

19

9.0

404

Features by Category

Artificial Intelligence[Hide 37 FeaturesShow 37 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Tagging

Not enough data

Not enough data

Natural Language Processing

Not enough data

Not enough data

Data Extraction

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Speech Recognition

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Data Storage Management

Not enough data

Not enough data

Virtual Personal Assistant (VPA)

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

For eCommerce

Not enough data

Not enough data

Role-Based Permissions

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Trend Analysis

Not enough data

Not enough data

Machine Learning

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Mobile App

Not enough data

Not enough data

Multiple Data Sources

Not enough data

Not enough data

For Sales Teams/Organizations

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

AI Customer Support Agents[Hide 36 FeaturesShow 36 Features](javascript:void(0);)

Not enough data

Not enough data

Dashboard

Dashboard

Not enough data

Not enough data

Speech Recognition

Speech Recognition

Not enough data

Not enough data

Compliance Management

Compliance Management

Not enough data

Not enough data

Autonomous Task Execution

Autonomous Task Execution

Not enough data

Not enough data

Sentiment Analysis

Sentiment Analysis

Not enough data

Not enough data

Data Security

Data Security

Not enough data

Not enough data

Third-Party Integration

Third-Party Integration

Not enough data

Not enough data

Human-in-the-loop (HITL)

Human-in-the-loop (HITL)

Not enough data

Not enough data

Agentic Task Execution

Agentic Task Execution

Not enough data

Not enough data

Natural Language Processing

Natural Language Processing

Not enough data

Not enough data

Conversational AI

Conversational AI

Not enough data

Not enough data

Performance Metrics

Performance Metrics

Not enough data

Not enough data

Interaction Tracking

Interaction Tracking

Not enough data

Not enough data

Knowledge Base Management

Knowledge Base Management

Not enough data

Not enough data

CRM Integration

CRM Integration

Not enough data

Not enough data

Inquiry Routing

Inquiry Routing

Not enough data

Not enough data

Contextual Guidance

Contextual Guidance

Not enough data

Not enough data

Communications Management

Communications Management

Not enough data

Not enough data

Proactive Chat

Proactive Chat

Not enough data

Not enough data

Ticket Management

Ticket Management

Not enough data

Not enough data

Customer Query Resolution - AI Customer Support Agents

Automated Ticket Resolution

Not enough data

Not enough data

Contextual Response Generation

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Knowledge Base Utilization

Not enough data

Not enough data

Multilingual Support

Not enough data

Not enough data

Customer Interaction Automation - AI Customer Support Agents

Proactive Customer Outreach

Not enough data

Not enough data

Feedback Collection

Not enough data

Not enough data

Escalation Handling

Not enough data

Not enough data

Workflow Optimization

Not enough data

Not enough data

Automation

Customer Interaction Automation

Not enough data

Not enough data

Feedback Collection

Not enough data

Not enough data

Document Processing

Not enough data

Not enough data

Autonomy

Independent Decision Making

Not enough data

Not enough data

Adaptive Responses

Not enough data

Not enough data

Task Execution

Not enough data

Not enough data

Problem Solving

Not enough data

Not enough data

Help Desk[Hide 74 FeaturesShow 74 Features](javascript:void(0);)

8.5

13

Not enough data

Ticket and Case Management

Ticket Creation User Experience

8.2(won by default)

10

|

Verified

Not enough data

Ticket Response User Experience

8.3(won by default)

10

|

Verified

Not enough data

Workflow

8.8(won by default)

10

|

Verified

Not enough data

Automated Response

8.9(won by default)

9

|

Verified

Not enough data

Service Level Agreement (SLA) Management

8.7(won by default)

9

|

Verified

Not enough data

Attachments/Screencasts

8.2(won by default)

10

Not enough data

Ticket Collaboration

8.7(won by default)

9

|

Verified

Not enough data

Customer/Contact Database

8.5(won by default)

10

|

Verified

Not enough data

Workflow Management

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Ticket Management

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Inbox Management

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

Not enough data

AI Text Summarization

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Agentic AI - Help Desk

Autonomous Task Execution

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Communication Channels

Customer Portal

8.3(won by default)

10

|

Verified

Not enough data

Email to Case

8.7(won by default)

10

Not enough data

Live Chat Support

8.3(won by default)

9

|

Verified

Not enough data

Social Media Integration

8.0(won by default)

10

Not enough data

Voice

8.5(won by default)

10

|

Verified

Not enough data

Video Chat

Not enough data

Not enough data

Platform

Mobile User Support

8.3(won by default)

6

Not enough data

Customization 

8.9(won by 0.4)

6

|

Verified

8.5

273

|

Verified

User, Role, and Access Management

9.0(won by default)

7

|

Verified

Not enough data

Third-Party Integrations

8.3(won by default)

7

|

Verified

Not enough data

Reporting

8.5(won by default)

9

|

Verified

Not enough data

Activity Dashboard

8.7(won by default)

9

|

Verified

Not enough data

Mobile Access

Not enough data

Not enough data

Additional Functionality

Automated Routing

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Autoresponders

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Gamification

Not enough data

Not enough data

Conversation Intelligence

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Key Performance Indicators

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Voice Recognition

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Task Automation

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Language Detection

Not enough data

Not enough data

Multiple Data Sources

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

API

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Data Security

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

Macros/Templated Responses

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Mobile App

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Email Templates

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Automated Responses

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Personalization

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Conversational Marketing[Hide 68 FeaturesShow 68 Features](javascript:void(0);)

Not enough data

8.9

52

Messenger

Sequencing

Not enough data

8.9(won by default)

43

|

Verified

AI

Not enough data

8.4(won by default)

45

|

Verified

Video Chat

Not enough data

9.4(won by default)

48

|

Verified

Customization Interface

Not enough data

9.1(won by default)

48

|

Verified

Generative AI

Not enough data

Not enough data

Channels

Social Media Integration

Not enough data

8.7(won by default)

38

|

Verified

Website

Not enough data

9.0(won by default)

45

|

Verified

Text Message (SMS)

Not enough data

8.8(won by default)

32

Voice Assistants

Not enough data

9.0(won by default)

32

|

Verified

Other

Not enough data

8.9(won by default)

37

|

Verified

Multi-Channel Marketing

Not enough data

Not enough data

Customers

Audience Targeting

Not enough data

9.0(won by default)

41

|

Verified

Profiles

Not enough data

8.8(won by default)

43

|

Verified

Analytics

Not enough data

8.6(won by default)

44

|

Verified

Lead Gathering

Not enough data

8.9(won by default)

38

|

Verified

Sales Conversion

Not enough data

8.9(won by default)

38

|

Verified

Customer Service Analytics

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Agentic AI - Conversational Marketing

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Additional Functionality

Customizable Fields

Not enough data

Not enough data

API

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Lead Nurturing

Not enough data

Not enough data

Human Handover

Not enough data

Not enough data

Lead Management

Not enough data

Not enough data

Product Recommendations

Not enough data

Not enough data

Customer Experience Management

Not enough data

Not enough data

SMS Messaging

Not enough data

Not enough data

Appointment Management

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Lead Distribution

Not enough data

Not enough data

Campaign Segmentation

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

A/B Testing

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Real-time Conversations

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Lead Qualification

Not enough data

Not enough data

Template Management

Not enough data

Not enough data

Autoresponders

Not enough data

Not enough data

Contact Database

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

One-to-One Messaging

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Campaign Management

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Lead Capture

Not enough data

Not enough data

Appointment Scheduling

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Event Triggered Actions

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Group Messaging

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Customer Database

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Email Automation

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Engagement Tracking

Not enough data

Not enough data

Chatbots[Hide 42 FeaturesShow 42 Features](javascript:void(0);)

Not enough data

8.7

117

Responses

Customization

Not enough data

8.5(won by default)

103

Control

Not enough data

8.6(won by default)

104

Route To Human

Not enough data

8.9(won by default)

102

Menu bars

Not enough data

8.7(won by default)

99

Drip sequences

Not enough data

8.6(won by default)

83

Platform

Live chat

Not enough data

9.2(won by default)

105

Integrations

Not enough data

8.9(won by default)

100

Branding

Not enough data

8.8(won by default)

100

Analytics

Not enough data

8.5(won by default)

99

A/B testing

Not enough data

8.4(won by default)

78

Role-based access

Not enough data

9.0(won by default)

93

Collection of information

Not enough data

8.8(won by default)

94

Augmented Analytics

Not enough data

Not enough data

Proactive Chat

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

8.4(won by default)

42

AI Text Summarization

Not enough data

8.6(won by default)

42

Generative AI

Not enough data

Not enough data

Additional Functionality

Customer Surveys

Not enough data

Not enough data

Lead Qualification

Not enough data

Not enough data

Transcripts/Chat History

Not enough data

Not enough data

Language Detection

Not enough data

Not enough data

Pre-Configured Bot

Not enough data

Not enough data

Lead Capture

Not enough data

Not enough data

Code-free Development

Not enough data

Not enough data

Natural Language Processing

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

For Sales/Marketing

Not enough data

Not enough data

Contextual Guidance

Not enough data

Not enough data

Automated Responses

Not enough data

Not enough data

Customer Support

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Intent Recognition

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Customer Experience Management

Not enough data

Not enough data

Query Suggestions

Not enough data

Not enough data

Transfers/Routing

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Canned Responses

Not enough data

Not enough data

AI/Machine Learning

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Automated Routing

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Conversational Support[Hide 10 FeaturesShow 10 Features](javascript:void(0);)

Not enough data

8.6

165

Conversational Platform

Personalization

Not enough data

8.6(won by default)

148

Omnichannel

Not enough data

Feature Not Available

Contextual Engagement

Not enough data

8.5(won by default)

127

Proactive Engagement

Not enough data

8.6(won by default)

111

Support Automation

Intelligent Routing

Not enough data

8.6(won by default)

133

Seamless Escalation

Not enough data

8.6(won by default)

135

Transcripts

Not enough data

8.5(won by default)

134

Self-Serve Support

Not enough data

8.8(won by default)

116

Generative AI

AI Text Generation

Not enough data

8.5(won by default)

61

AI Text Summarization

Not enough data

8.5(won by default)

61

Live Chat[Hide 44 FeaturesShow 44 Features](javascript:void(0);)

Not enough data

8.6

336

Generative AI

AI Text Generation

Not enough data

8.5(won by default)

73

AI Text Summarization

Not enough data

8.6(won by default)

72

AI Text-to-Speech

Not enough data

7.8(won by default)

73

Generative AI

Not enough data

Not enough data

Communication

Pop-up Chat

Not enough data

9.2(won by default)

281

|

Verified

Notifications

Not enough data

8.5(won by default)

295

|

Verified

Targeted Emails

Not enough data

8.4(won by default)

202

|

Verified

In-App Messaging

Not enough data

8.9(won by default)

248

|

Verified

Co-Browsing

Not enough data

8.2(won by default)

138

|

Verified

Real-Time Notifications

Not enough data

Not enough data

Real-time Consumer-facing Chat

Not enough data

Not enough data

 Internal Use

Customization 

8.9(won by 0.4)

6

|

Verified

8.5

273

|

Verified

Conversation Archiving

Not enough data

8.7(won by default)

269

|

Verified

Lead Development

Not enough data

8.4(won by default)

221

|

Verified

Knowledge Base

Not enough data

8.7(won by default)

256

|

Verified

Team Inbox 

Not enough data

9.0(won by default)

254

|

Verified

Customer Profiles

Not enough data

8.5(won by default)

255

|

Verified

Additional Functionality

Real-Time Analytics

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Canned Responses

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Transfers/Routing

Not enough data

Not enough data

Geotargeting

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Transcripts/Chat History

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Screen Sharing

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Autoresponders

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Offline Form

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

Customer Self-Service[Hide 17 FeaturesShow 17 Features](javascript:void(0);)

8.4

17

8.7

114

Generative AI

AI Text Summarization

Not enough data

8.9(won by default)

33

Self-Service Experience

Knowledge Base

8.9(tied score)

15

8.9(tied score)

92

Searchable Articles

8.2

13

8.7(won by 0.5)

93

Community Forums

8.1

12

8.4(won by 0.3)

80

Mobile Optimization

7.8

6

8.5(won by 0.7)

67

Personalization

7.8

6

8.6(won by 0.8)

69

Self-Service Platform

Branding

8.9

6

9.1(won by 0.2)

74

Automation

9.4(won by 0.5)

6

8.9

77

Artificial Intelligence

8.3(won by 0.3)

7

8.0

68

Integrations

8.6

6

8.8(won by 0.2)

77

Agentic AI - Customer Self-Service

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Social Customer Service[Hide 14 FeaturesShow 14 Features](javascript:void(0);)

Not enough data

9.2

58

Generative AI

AI Text Generation

Not enough data

9.2(won by default)

23

AI Text Summarization

Not enough data

9.5(won by default)

23

Process

Mentions

Not enough data

9.4(won by default)

43

Tickets

Not enough data

9.4(won by default)

48

Macros

Not enough data

9.2(won by default)

42

Channels

Email

Not enough data

9.2(won by default)

50

Social

Not enough data

9.2(won by default)

53

Live Chat

Not enough data

9.5(won by default)

53

Phone

Not enough data

9.0(won by default)

43

Text

Not enough data

9.3(won by default)

44

Insight

Surveys

Not enough data

9.2(won by default)

41

Reporting

Not enough data

8.9(won by default)

49

Visitor Activity

Not enough data

9.2(won by default)

46

Help Desk

Not enough data

9.1(won by default)

48

Digital Customer Service Platforms[Hide 2 FeaturesShow 2 Features](javascript:void(0);)

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

Not enough data

AI Text Summarization

Not enough data

Not enough data

AI Agents[Hide 7 FeaturesShow 7 Features](javascript:void(0);)

Not enough data

Not enough data

Agentic AI - AI Agents

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Reviews

Reviewers' Company Size

[![Dynamics 365 Customer Service](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_d2f0a0ea98763ba63746cc59f2377be9/dynamics-365-customer-service.png "Dynamics 365 Customer Service")](https://www.g2.com/products/dynamics-365-customer-service/reviews)

Dynamics 365 Customer Service

Small-Business(50 or fewer emp.)

14.3%

Mid-Market(51-1000 emp.)

53.6%

Enterprise(\> 1000 emp.)

32.1%

[![Freshchat](https://images.g2crowd.com/uploads/product/hd_favicon/11816ec7e2663eb06b74cbab32900fda/freshworks-freshchat.svg "Freshchat")](https://www.g2.com/products/freshworks-freshchat/reviews)

Freshchat

Small-Business(50 or fewer emp.)

58.2%

Mid-Market(51-1000 emp.)

35.5%

Enterprise(\> 1000 emp.)

6.2%

Small-Business

(50 or fewer emp.)

14.3%

58.2%

Mid-Market

(51-1000 emp.)

53.6%

35.5%

Enterprise

(\> 1000 emp.)

32.1%

6.2%

Reviewers' Industry

[![Dynamics 365 Customer Service](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_d2f0a0ea98763ba63746cc59f2377be9/dynamics-365-customer-service.png "Dynamics 365 Customer Service")](https://www.g2.com/products/dynamics-365-customer-service/reviews)
Dynamics 365 Customer Service

Information Technology and Services

14.8%

Telecommunications

11.1%

Computer Software

11.1%

Banking

7.4%

Accounting

3.7%

Other

51.9%

[![Freshchat](https://images.g2crowd.com/uploads/product/hd_favicon/11816ec7e2663eb06b74cbab32900fda/freshworks-freshchat.svg "Freshchat")](https://www.g2.com/products/freshworks-freshchat/reviews)
Freshchat

Information Technology and Services

10.4%

Computer Software

9.9%

Consumer Services

8.0%

Financial Services

5.6%

Retail

5.0%

Other

61.1%

Alternatives

**Dynamics 365 Customer Service Alternatives**

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[
Agentforce Service...
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 ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service")

[
Zendesk for Customer Service
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 ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk")

[
Freshdesk
](/products/freshdesk/reviews)

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[
Service Hub
](/products/hubspot-service-hub/reviews)

**Freshchat Alternatives**

 ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin")

[
Fin
](/products/fin/reviews)

 ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service")

[
Zendesk for Customer Service
](/products/zendesk-for-customer-service/reviews)

 ![Tidio](https://images.g2crowd.com/uploads/product/hd_favicon/5a3c39079f10e3e53bd18da51a13870e/tidio.svg "Tidio")

[
Tidio
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 ![Drift](https://images.g2crowd.com/uploads/product/hd_favicon/0dde34d086fccc39e604a4d17950cdb2/drift.svg "Drift")

[
Drift
](/products/drift/reviews)

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