Link copied to clipboard # Dynamics 365 Customer Service vs Salesforce Service Cloud Comparison - What are their main differences? Share [ Export ](/compare/dynamics-365-customer-service/agentforce-service-formerly-salesforce-service-cloud/export.csv) Microsoft Dynamics 365 Customer ServiceSalesforce Service Cloud[+ Add Product](#) Reviews **Dynamics 365 Customer Service** [ 4.4/5(32) ](https://www.g2.com/products/dynamics-365-customer-service/reviews#reviews) **Salesforce Service Cloud** [ 4.4/5(8,462) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews#reviews) Pricing **Dynamics 365 Customer Service** No pricing available **Salesforce Service Cloud** Free Trial **Starting at $25.00** 1 User Per Month ยท Starter Suite **Pricing Insights** from reviews Time to Implement **Dynamics 365 Customer Service** 7 months Based on 5 responses **Salesforce Service Cloud** 5 monthsFaster Based on 581 responses Return on Investment **Dynamics 365 Customer Service** Not enough reviews yet **Salesforce Service Cloud** 12 months Based on 526 responses Perceived Cost **Dynamics 365 Customer Service** Not enough reviews yet **Salesforce Service Cloud** $$$$$ Average Discount **Dynamics 365 Customer Service** Not enough reviews yet **Salesforce Service Cloud** 16% ![Dynamics 365 Customer Service](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_d2f0a0ea98763ba63746cc59f2377be9/dynamics-365-customer-service.png "Dynamics 365 Customer Service") ![Salesforce Service Cloud](https://images.g2crowd.com/uploads/product/hd_favicon/e2170cb2fb1e97e4b23447ad004fa376/agentforce-service-formerly-salesforce-service-cloud.svg "Salesforce Service Cloud") G2 offers free advice on this comparison. 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Pros & Cons **Dynamics 365 Customer Service** [ Automation (2) ](https://www.g2.com/products/dynamics-365-customer-service/reviews?filters%5Bsentiment_snippet%5D=2167153&qs=pros-and-cons#reviews)[ Ease of Use (2) ](https://www.g2.com/products/dynamics-365-customer-service/reviews?filters%5Bsentiment_snippet%5D=1465245&qs=pros-and-cons#reviews)[ Limited Customization (2) ](https://www.g2.com/products/dynamics-365-customer-service/reviews?filters%5Bsentiment_snippet%5D=1465143&qs=pros-and-cons#reviews)[ Limited Functionality (2) ](https://www.g2.com/products/dynamics-365-customer-service/reviews?filters%5Bsentiment_snippet%5D=2282981&qs=pros-and-cons#reviews) **Salesforce Service Cloud** [ Ease of Use (1259) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews?filters%5Bsentiment_snippet%5D=1072199&qs=pros-and-cons#reviews)[ Features (1102) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews?filters%5Bsentiment_snippet%5D=1078855&qs=pros-and-cons#reviews)[ Complexity (697) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews?filters%5Bsentiment_snippet%5D=1071856&qs=pros-and-cons#reviews)[ Learning Curve (583) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews?filters%5Bsentiment_snippet%5D=1068751&qs=pros-and-cons#reviews) Integrations **Dynamics 365 Customer Service** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_927f66d37532def5fb7c634b71671819/nice-cxone.jpg "Product Avatar Image") NiCE CXone ](https://www.g2.com/products/nice-cxone/reviews)[ View all ](https://www.g2.com/products/dynamics-365-customer-service/integrations) **Salesforce Service Cloud** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_909e7579bc6c6f573feb31d6bf2fb582/amazon-appflow.png "Product Avatar Image") Amazon AppFlow ](https://www.g2.com/products/amazon-appflow/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_dd2cb7ce28768d6490870c9453edea61/amazon-chime.png "Product Avatar Image") Amazon Chime ](https://www.g2.com/products/amazon-chime/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b3390b4cc3d92e87d570895f7358c003/amazon-connect.jpg "Product Avatar Image") Connect ](https://www.g2.com/products/amazon-connect/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_517cee48d5c61ab3a3a6863407369c44/anaplan.jpeg "Product Avatar Image") Anaplan ](https://www.g2.com/products/anaplan/reviews)[ View all ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/integrations) Screenshots **Dynamics 365 Customer Service** No screenshot available **Salesforce Service Cloud** ![Salesforce Service Cloud screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/147067/employee-service-console-2.png) Ratings Meets Requirements **Dynamics 365 Customer Service** 8.5 8.520 **Salesforce Service Cloud** 8.6 8.62,903 Ease of Use **Dynamics 365 Customer Service** 7.9 7.920 **Salesforce Service Cloud** 8.4 8.46,296 Ease of Setup **Dynamics 365 Customer Service** 7.4 7.49 **Salesforce Service Cloud** 7.9 7.95,024 Ease of Admin **Dynamics 365 Customer Service** 7.7 7.78 **Salesforce Service Cloud** 8.2 8.21,603 Quality of Support **Dynamics 365 Customer Service** 8.4 8.419 **Salesforce Service Cloud** 8.3 8.32,674 Has the product been a good partner in doing business? **Dynamics 365 Customer Service** 8.6 8.66 **Salesforce Service Cloud** 8.7 8.71,583 Product Direction (% positive) **Dynamics 365 Customer Service** 8.2 8.219 **Salesforce Service Cloud** 8.3 8.32,826 Features Customer Self-Service[Hide 17 FeaturesShow 17 Features](javascript:void(0);) 8.4 17 8.5 776 Generative AI AI Text Summarization Not enough data 7.3(won by default) 127 Self-Service Experience Knowledge Base 8.9(won by 0.3) 15 8.6 603 Searchable Articles 8.2 13 8.3(won by 0.1) 579 Community Forums 8.1 12 8.3(won by 0.2) 528 Mobile Optimization 7.8 6 8.0(won by 0.2) 215 Personalization 7.8 6 8.4(won by 0.6) 228 (There is a greater than 0.5 difference between this product's rating and its competitors) Self-Service Platform Branding 8.9(won by 0.5) 6 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.4 225 Automation 9.4(won by 0.7) 6 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.7 247 Artificial Intelligence 8.3(won by 0.5) 7 (There is a greater than 0.5 difference between this product's rating and its competitors) 7.8 219 Integrations 8.6(won by 0.1) 6 8.5 229 Agentic AI - Customer Self-Service Autonomous Task Execution Not enough data 8.9(won by default) 9 Multi-step Planning Not enough data 8.6(won by default) 7 Cross-system Integration Not enough data 9.0(won by default) 8 Adaptive Learning Not enough data 8.8(won by default) 7 Natural Language Interaction Not enough data 8.6(won by default) 7 Proactive Assistance Not enough data 9.2(won by default) 8 Decision Making Not enough data 8.8(won by default) 7 Help Desk[Hide 74 FeaturesShow 74 Features](javascript:void(0);) 8.5 13 8.6 1,792 Ticket and Case Management Ticket Creation User Experience 8.2 10 | Verified 8.5(won by 0.3) 1220 | Verified Workflow 8.8(won by 0.4) 10 | Verified 8.4 1293 | Verified Automated Response 8.9(won by 0.6) 9 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 8.3 1196 | Verified Service Level Agreement (SLA) Management 8.7(won by 0.6) 9 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 8.1 985 Attachments/Screencasts 8.2(won by 0.3) 10 7.9 1169 | Verified Ticket Collaboration 8.7(won by 0.4) 9 | Verified 8.3 1159 | Verified Customer/Contact Database 8.5 10 | Verified 8.6(won by 0.1) 1095 | Verified Ticket Response User Experience 8.3 10 | Verified 8.4(won by 0.1) 1229 | Verified Workflow Management Not enough data 9.2(won by default) 12 Knowledge Base Management Not enough data 8.8(won by default) 8 Ticket Management Not enough data 9.7(won by default) 18 Call Center Management Not enough data Not enough data Queue Management Not enough data Not enough data Inbox Management Not enough data Not enough data Support Ticket Management Not enough data Not enough data Email Management Not enough data Not enough data Generative AI AI Text Generation Not enough data 7.7(won by default) 181 AI Text Summarization Not enough data 7.7(won by default) 181 Generative AI Not enough data Not enough data Agentic AI - Help Desk Autonomous Task Execution Not enough data 8.7(won by default) 80 Natural Language Interaction Not enough data 8.5(won by default) 67 Proactive Assistance Not enough data 8.6(won by default) 72 Communication Channels Customer Portal 8.3 10 | Verified 8.4(won by 0.1) 1029 | Verified Email to Case 8.7(won by 0.1) 10 8.6 1219 | Verified Live Chat Support 8.3(won by 0.1) 9 | Verified 8.2 865 Social Media Integration 8.0(tied score) 10 8.0(tied score) 810 | Verified Voice 8.5(won by 0.4) 10 | Verified 8.1 770 Video Chat Not enough data Not enough data Platform Reporting 8.5(won by 0.3) 9 | Verified 8.2 1175 | Verified Activity Dashboard 8.7(won by 0.4) 9 | Verified 8.3 1194 | Verified Customization 8.9(won by 0.6) 6 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 8.3 830 | Verified User, Role, and Access Management 9.0(won by 0.4) 7 | Verified 8.6 711 | Verified Third-Party Integrations 8.3(tied score) 7 | Verified 8.3(tied score) 672 | Verified Mobile User Support 8.3(won by 0.5) 6 (There is a greater than 0.5 difference between this product's rating and its competitors) 7.8 563 | Verified Mobile Access Not enough data Not enough data Additional Functionality Automated Routing Not enough data 7.9(won by default) 7 CRM Not enough data 10.0(won by default) 5 Multi-Channel Communication Not enough data 10.0(won by default) 5 Task Automation Not enough data 9.7(won by default) 17 Multiple Data Sources Not enough data 10.0(won by default) 5 Interaction Tracking Not enough data 10.0(won by default) 9 Workflow Automation Not enough data 9.3(won by default) 7 Chatbot Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Autoresponders Not enough data Not enough data AI Copilot Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Gamification Not enough data Not enough data Conversation Intelligence Not enough data Not enough data Customizable Fields Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Key Performance Indicators Not enough data Not enough data Collaboration Tools Not enough data Not enough data Voice Recognition Not enough data Not enough data Live Chat Not enough data Not enough data IVR Not enough data Not enough data Language Detection Not enough data Not enough data Predictive Analytics Not enough data Not enough data API Not enough data Not enough data Alerts/Escalation Not enough data Not enough data Data Security Not enough data Not enough data Prioritization Not enough data Not enough data Secure Data Storage Not enough data Not enough data Macros/Templated Responses Not enough data Not enough data Performance Metrics Not enough data Not enough data Single Sign On Not enough data Not enough data Mobile App Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Email Templates Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Automated Responses Not enough data Not enough data Data Import/Export Not enough data Not enough data Personalization Not enough data Not enough data Contact Center Knowledge Base[Hide 21 FeaturesShow 21 Features](javascript:void(0);) Not enough data 8.6 273 Administration Database Management Not enough data 8.9(won by default) 233 Data Workflows Not enough data 8.8(won by default) 231 Issue Management Not enough data 8.7(won by default) 231 Knowledge Management Knowledge Base Not enough data 8.8(won by default) 228 Publishing Workflows Not enough data 8.6(won by default) 214 Analytics Not enough data 8.5(won by default) 214 Compliance Policies and Controls Not enough data 8.7(won by default) 229 Data Governance Not enough data 8.7(won by default) 229 Compliance Not enough data 8.6(won by default) 228 Auditing Not enough data 8.6(won by default) 226 Customer Support Intelligent Search Not enough data 8.2(won by default) 213 Suggestions Not enough data 8.2(won by default) 207 Decision Trees Not enough data 8.0(won by default) 196 Administration Integrations Not enough data 8.6(won by default) 215 User, Role, and Access Management Not enough data 8.9(won by default) 216 Performance and Reliability Not enough data 8.9(won by default) 222 Data Security Risk Data Attributes Not enough data 8.6(won by default) 218 Data Transport Not enough data 8.7(won by default) 221 Access Management Not enough data 9.0(won by default) 221 Multi-Factor Authentication Not enough data 9.1(won by default) 223 Generative AI AI Text Summarization Not enough data 7.6(won by default) 151 Contact Center[Hide 68 FeaturesShow 68 Features](javascript:void(0);) Not enough data 8.3 341 Channels Voice Not enough data 7.5(won by default) 281 Social Not enough data 7.3(won by default) 269 Live Chat Not enough data 7.9(won by default) 278 Mobile SMS Not enough data 7.4(won by default) 268 Email Not enough data 8.7(won by default) 287 Generative AI AI Text-to-Speech Not enough data 7.0(won by default) 218 Generative AI Not enough data Not enough data Agentic AI - Contact Center Autonomous Task Execution Not enough data 8.8(won by default) 12 Cross-system Integration Not enough data 9.2(won by default) 10 Natural Language Interaction Not enough data 9.0(won by default) 8 Proactive Assistance Not enough data 9.4(won by default) 8 Third-Party Integrations Not enough data Not enough data Social Media Integration Not enough data Not enough data Computer Telephony Integration Not enough data Not enough data Functions Call Routing Not enough data 7.9(won by default) 270 Session Queuing Not enough data 8.0(won by default) 268 Concurrent Calling Not enough data 7.6(won by default) 258 Speech Analytics Not enough data 7.2(won by default) 256 Auto Dialer Not enough data 7.2(won by default) 257 IVR Not enough data 7.2(won by default) 260 Inbound Screen Pop Not enough data 7.8(won by default) 263 Persistent Data Not enough data 8.1(won by default) 269 Automated Routing Not enough data 10.0(won by default) 5 Reporting/Analytics Not enough data 10.0(won by default) 5 Predictive Dialer Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Administrative Session Summary Notes Not enough data 7.9(won by default) 259 Administrator Access Not enough data 8.5(won by default) 262 Reporting & Dashboards Not enough data 8.6(won by default) 263 Session Recording Not enough data 7.7(won by default) 251 Agent Scheduling and Assignment Not enough data 7.7(won by default) 255 Callback Scheduling Not enough data Not enough data Activity Dashboard Not enough data Not enough data Call Reporting Not enough data Not enough data Additional Functionality Interaction Tracking Not enough data 10.0(won by default) 5 Customer History Not enough data 10.0(won by default) 6 Multi-Channel Communication Not enough data 10.0(won by default) 5 API Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Call Transfer Not enough data Not enough data Data Import/Export Not enough data Not enough data Call Scripting Not enough data Not enough data Collaboration Tools Not enough data Not enough data Call Monitoring Not enough data Not enough data Customizable Reports Not enough data Not enough data Contact Management Not enough data Not enough data Activity Tracking Not enough data Not enough data Automatic Call Distribution Not enough data Not enough data Contact Database Not enough data Not enough data Chatbot Not enough data Not enough data Call Center Management Not enough data Not enough data Performance Management Not enough data Not enough data Call Tracking Not enough data Not enough data CRM Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Quality Management Not enough data Not enough data Agent Interface Not enough data Not enough data Queue Management Not enough data Not enough data Voice Mail Not enough data Not enough data Monitoring Not enough data Not enough data Call List Management Not enough data Not enough data Chat/Messaging Not enough data Not enough data Workforce Management Not enough data Not enough data Campaign Management Not enough data Not enough data AI Copilot Not enough data Not enough data Email Management Not enough data Not enough data Caller ID Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Customer Communications Management[Hide 45 FeaturesShow 45 Features](javascript:void(0);) Not enough data 8.3 146 Channels Multi-Channel Coverage Not enough data 8.6(won by default) 129 Open Listening Not enough data 8.3(won by default) 118 Physical Media Not enough data 7.5(won by default) 116 Design Communications Strategy Development Not enough data 8.4(won by default) 116 Create Content Not enough data 8.0(won by default) 117 Personalization Not enough data 8.3(won by default) 120 Inbound Identification Not enough data 8.4(won by default) 119 Regulatory Compliance Not enough data 8.5(won by default) 113 Batch Communications Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data On-Demand Communications Not enough data Not enough data Interactive Content Not enough data Not enough data Generative AI AI Text Generation Not enough data 7.4(won by default) 111 AI Text Summarization Not enough data 7.5(won by default) 110 Generative AI Not enough data Not enough data Additional Functionality Customer History Not enough data 10.0(won by default) 5 Chat/Messaging Not enough data Not enough data Customer Database Not enough data Not enough data Customizable Branding Not enough data Not enough data Call Recording Not enough data Not enough data Autoresponders Not enough data Not enough data IVR Not enough data Not enough data Email Management Not enough data Not enough data Template Management Not enough data Not enough data SMS Messaging Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Content Management Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Compliance Management Not enough data Not enough data Multi-Language Not enough data Not enough data Interaction Tracking Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Social Media Integration Not enough data Not enough data Workflow Management Not enough data Not enough data Activity Dashboard Not enough data Not enough data AI Copilot Not enough data Not enough data Video Support Not enough data Not enough data CRM Not enough data Not enough data Inbox Management Not enough data Not enough data API Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Feedback Management Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Collaboration Tools Not enough data Not enough data Activity Tracking Not enough data Not enough data Conversational Support[Hide 10 FeaturesShow 10 Features](javascript:void(0);) Not enough data 8.1 125 Conversational Platform Personalization Not enough data 8.6(won by default) 106 Omnichannel Not enough data 8.7(won by default) 105 Contextual Engagement Not enough data 8.1(won by default) 99 Proactive Engagement Not enough data 8.3(won by default) 105 Support Automation Intelligent Routing Not enough data 8.2(won by default) 102 Seamless Escalation Not enough data 8.1(won by default) 100 Transcripts Not enough data 8.1(won by default) 102 Self-Serve Support Not enough data 8.0(won by default) 101 Generative AI AI Text Generation Not enough data 7.5(won by default) 97 AI Text Summarization Not enough data 7.5(won by default) 95 Customer Service Automation[Hide 62 FeaturesShow 62 Features](javascript:void(0);) Not enough data 8.8 1,032 Customer Support Text Not enough data 8.6(won by default) 171 Speech Not enough data 7.9(won by default) 156 Knowledge Base Not enough data 8.5(won by default) 217 Knowledge Base Management Not enough data 7.7(won by default) 31 Automation Ticket Resolution Not enough data 8.8(won by default) 239 Customization Not enough data 8.1(won by default) 227 Intelligent Routing Not enough data 8.7(won by default) 237 Customizable Templates Not enough data 8.1(won by default) 8 Artificial Intelligence Learning Not enough data 7.6(won by default) 160 Language Not enough data 7.7(won by default) 144 Conversational AI Not enough data 7.4(won by default) 166 Generative AI Not enough data 8.5(won by default) 24 Additional Functionality Workflow Management Not enough data 9.7(won by default) 173 Interaction Tracking Not enough data 9.6(won by default) 72 Alerts/Notifications Not enough data 8.1(won by default) 8 Self Service Portal Not enough data 9.6(won by default) 28 Real-Time Analytics Not enough data 9.1(won by default) 16 Customer Database Not enough data 9.8(won by default) 129 Configurable Workflow Not enough data 6.9(won by default) 57 Customer History Not enough data 9.8(won by default) 87 Surveys & Feedback Not enough data 8.3(won by default) 6 Support Ticket Management Not enough data 9.9(won by default) 161 Service Level Agreement (SLA) Management Not enough data 9.3(won by default) 28 Search/Filter Not enough data 8.4(won by default) 28 Chatbot Not enough data 9.3(won by default) 30 Activity Tracking Not enough data 9.0(won by default) 8 Real-Time Data Not enough data 9.3(won by default) 14 API Not enough data 7.9(won by default) 79 Reporting/Analytics Not enough data 9.3(won by default) 63 Event Triggered Actions Not enough data 9.7(won by default) 12 Help Desk Management Not enough data 9.6(won by default) 78 Call Center Management Not enough data 9.0(won by default) 29 Queue Management Not enough data 9.1(won by default) 11 Social Media Integration Not enough data 9.5(won by default) 7 CRM Not enough data 9.4(won by default) 65 Chat/Messaging Not enough data 9.7(won by default) 34 Live Chat Not enough data 8.9(won by default) 18 AI Copilot Not enough data 9.5(won by default) 103 Customizable Reports Not enough data 8.3(won by default) 6 Email Management Not enough data 8.9(won by default) 31 Reporting & Statistics Not enough data 9.4(won by default) 14 Access Controls/Permissions Not enough data 7.3(won by default) 26 Customizable Forms Not enough data 9.0(won by default) 5 Customer Communication Not enough data 10.0(won by default) 61 Activity Dashboard Not enough data 8.7(won by default) 19 Third-Party Integrations Not enough data 7.6(won by default) 139 Customizable Fields Not enough data 7.2(won by default) 25 Multi-Channel Communication Not enough data 9.6(won by default) 96 Communication Management Not enough data 10.0(won by default) 28 Role-Based Permissions Not enough data 7.4(won by default) 16 Single Sign On Not enough data Not enough data Client Portal Not enough data Not enough data Inventory Management Not enough data Not enough data Tagging Not enough data Not enough data Widgets Not enough data Not enough data Email Templates Not enough data Not enough data Feedback Management Not enough data Not enough data Website Integration Not enough data Not enough data SSL Security Not enough data Not enough data Customizable Branding Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Application Management Not enough data Not enough data Digital Customer Service Platforms[Hide 2 FeaturesShow 2 Features](javascript:void(0);) Not enough data 8.2 92 Generative AI AI Text Generation Not enough data 8.0(won by default) 81 AI Text Summarization Not enough data 8.0(won by default) 84 Enterprise Feedback Management[Hide 65 FeaturesShow 65 Features](javascript:void(0);) Not enough data 8.6 33 Generative AI AI Text Generation Not enough data Feature Not Available AI Text Summarization Not enough data Feature Not Available Generative AI Not enough data Not enough data Survey Management Brand Design Consistency Not enough data 8.6(won by default) 29 Survey Deployment Not enough data 8.3(won by default) 29 Feedback Collection Not enough data 8.6(won by default) 29 Device Responsiveness Not enough data 8.7(won by default) 29 Surveys & Feedback Not enough data Not enough data Mobile Survey Not enough data Not enough data Pulse Surveys Not enough data Not enough data Process Management Feedback Aggregation Not enough data 8.3(won by default) 30 Trigger Alerts Not enough data 8.4(won by default) 28 Real-Time Analysis Not enough data 8.7(won by default) 29 Real-Time Action Not enough data 8.5(won by default) 28 360 Degree Feedback Not enough data Not enough data Anonymous Feedback Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Trend Analysis Not enough data Not enough data Real-Time Data Not enough data Not enough data Text Analysis Not enough data Not enough data Sentiment Analysis Not enough data Not enough data System Management Security Not enough data 9.0(won by default) 29 System Monitoring Not enough data 8.6(won by default) 28 SSL Security Not enough data Not enough data GPS Not enough data Not enough data Additional Functionality Customer Experience Management Not enough data Not enough data NPS of Employees Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Question Library Not enough data Not enough data CRM Not enough data Not enough data Data Visualization Not enough data Not enough data Multi-Channel Distribution Not enough data Not enough data Ratings/Reviews Not enough data Not enough data Negative Feedback Management Not enough data Not enough data Activity Dashboard Not enough data Not enough data Email Management Not enough data Not enough data Commenting/Notes Not enough data Not enough data AI Copilot Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Template Management Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Social Media Integration Not enough data Not enough data Text Fields Not enough data Not enough data Customizable Questions Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Customizable Branding Not enough data Not enough data Conditional Logic Not enough data Not enough data Website Integration Not enough data Not enough data Search/Filter Not enough data Not enough data Collaboration Tools Not enough data Not enough data API Not enough data Not enough data NPS of Customers Not enough data Not enough data Multi-Language Not enough data Not enough data Survey/Poll Management Not enough data Not enough data Segmentation Not enough data Not enough data Customer Segmentation Not enough data Not enough data Reminders Not enough data Not enough data NPS Survey Structure Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Widgets Not enough data Not enough data Customizable Templates Not enough data Not enough data Feedback Management Not enough data Not enough data Customizable Fields Not enough data Not enough data Question Branching Not enough data Not enough data Live Chat[Hide 44 FeaturesShow 44 Features](javascript:void(0);) Not enough data 8.4 1,046 Generative AI AI Text Generation Not enough data 7.8(won by default) 109 AI Text Summarization Not enough data 7.8(won by default) 111 AI Text-to-Speech Not enough data 7.8(won by default) 109 Generative AI Not enough data Not enough data Communication Pop-up Chat Not enough data 8.5(won by default) 312 | Verified Notifications Not enough data 8.7(won by default) 331 | Verified Targeted Emails Not enough data 8.4(won by default) 278 | Verified In-App Messaging Not enough data 8.5(won by default) 281 | Verified Co-Browsing Not enough data 7.8(won by default) 161 Real-time Consumer-facing Chat Not enough data 10.0(won by default) 5 Real-Time Notifications Not enough data Not enough data Internal Use Customization 8.9(won by 0.6) 6 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 8.3 830 | Verified Conversation Archiving Not enough data 8.3(won by default) 297 | Verified Lead Development Not enough data 8.5(won by default) 291 | Verified Knowledge Base Not enough data 8.4(won by default) 322 | Verified Team Inbox Not enough data 8.5(won by default) 295 | Verified Customer Profiles Not enough data 8.7(won by default) 330 | Verified Additional Functionality Third-Party Integrations Not enough data 7.5(won by default) 6 Multi-Channel Communication Not enough data 9.6(won by default) 12 Support Ticket Management Not enough data 10.0(won by default) 6 Real-Time Analytics Not enough data Not enough data Email Management Not enough data Not enough data API Not enough data Not enough data Single Sign On Not enough data Not enough data Search/Filter Not enough data Not enough data Collaboration Tools Not enough data Not enough data Activity Dashboard Not enough data Not enough data Canned Responses Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Transfers/Routing Not enough data Not enough data Geotargeting Not enough data Not enough data Interaction Tracking Not enough data Not enough data CRM Not enough data Not enough data Transcripts/Chat History Not enough data Not enough data Document Storage Not enough data Not enough data Screen Sharing Not enough data Not enough data Contact Management Not enough data Not enough data Autoresponders Not enough data Not enough data Mobile Access Not enough data Not enough data AI Copilot Not enough data Not enough data Offline Form Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data File Sharing Not enough data Not enough data Social Customer Service[Hide 14 FeaturesShow 14 Features](javascript:void(0);) Not enough data 8.5 341 Generative AI AI Text Generation Not enough data 7.9(won by default) 55 AI Text Summarization Not enough data 8.1(won by default) 55 Process Mentions Not enough data 8.6(won by default) 244 Tickets Not enough data 8.6(won by default) 264 Macros Not enough data 8.3(won by default) 225 Channels Email Not enough data 8.8(won by default) 275 Social Not enough data 8.4(won by default) 249 Live Chat Not enough data 8.5(won by default) 231 Phone Not enough data 8.6(won by default) 233 Text Not enough data 8.6(won by default) 214 Insight Surveys Not enough data 8.6(won by default) 230 Reporting Not enough data 8.8(won by default) 266 Visitor Activity Not enough data 8.5(won by default) 205 Help Desk Not enough data 8.7(won by default) 252 Contact Center Quality Assurance[Hide 43 FeaturesShow 43 Features](javascript:void(0);) Not enough data 8.6 85 Quality Assurance Evaluation Not enough data 8.8(won by default) 68 Calibration Not enough data 8.7(won by default) 65 Reports Not enough data 8.7(won by default) 69 Engagement Feedback Not enough data 8.8(won by default) 66 Dashboards Not enough data 8.8(won by default) 66 Training Not enough data 8.7(won by default) 67 Activity Dashboard Not enough data Not enough data Performance Third-Party Integrations Not enough data 8.7(won by default) 70 Compliance Not enough data 8.8(won by default) 69 Generative AI AI Text Generation Not enough data 7.7(won by default) 57 AI Text Summarization Not enough data 8.0(won by default) 59 Call Routing Not enough data Not enough data Generative AI Not enough data Not enough data Additional Functionality Customer Journey Mapping Not enough data Not enough data Employee Coaching Tools Not enough data Not enough data Queue Management Not enough data Not enough data Sentiment Analysis Not enough data Not enough data Call Monitoring Not enough data Not enough data Quality Management Not enough data Not enough data Customer Surveys Not enough data Not enough data Agent Interface Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Collaboration Tools Not enough data Not enough data Leaderboards Not enough data Not enough data Employee Reward Programs Not enough data Not enough data Workforce Management Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Customer Experience Management Not enough data Not enough data Predictive Dialer Not enough data Not enough data Video Conferencing Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data KPI Monitoring Not enough data Not enough data AI Copilot Not enough data Not enough data Feedback Management Not enough data Not enough data IVR Not enough data Not enough data Contact Management Not enough data Not enough data Multiple Scoring Models Not enough data Not enough data Real-Time Updates Not enough data Not enough data Interaction Tracking Not enough data Not enough data Call Recording Not enough data Not enough data AI/Machine Learning Not enough data Not enough data Screen Recording Not enough data Not enough data Workflow Automation Not enough data Not enough data Complaint Management[Hide 61 FeaturesShow 61 Features](javascript:void(0);) Not enough data 8.7 233 Usability All-Employee Access Not enough data 8.6(won by default) 204 Supporting Documents Not enough data 8.6(won by default) 207 Two-Way Communication Not enough data 8.7(won by default) 205 Multi-Channel Communication Not enough data 9.4(won by default) 9 Reporting Priority Case Alerts Not enough data 8.7(won by default) 205 Trend Analysis Not enough data 8.3(won by default) 198 Performance Monitoring Not enough data 8.6(won by default) 203 Social Media Monitoring Not enough data Not enough data Generative AI AI Text Generation Not enough data 7.6(won by default) 179 AI Text Summarization Not enough data 7.6(won by default) 180 Generative AI Not enough data Not enough data Additional Functionality Support Ticket Tracking Not enough data 10.0(won by default) 5 Case Management Not enough data 10.0(won by default) 8 Social Media Integration Not enough data Not enough data Survey/Poll Management Not enough data Not enough data Live Chat Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Customer Complaint Tracking Not enough data Not enough data Real-Time Notifications Not enough data Not enough data API Not enough data Not enough data Collaboration Tools Not enough data Not enough data Customizable Templates Not enough data Not enough data AI Copilot Not enough data Not enough data Data Import/Export Not enough data Not enough data Interaction Tracking Not enough data Not enough data Service Level Agreement (SLA) Management Not enough data Not enough data Audit Trail Not enough data Not enough data Issue Management Not enough data Not enough data Real-Time Updates Not enough data Not enough data Corrective and Preventive Actions (CAPA) Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Self Service Portal Not enough data Not enough data Multi-Channel Management Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Canned Responses Not enough data Not enough data Email Management Not enough data Not enough data Customizable Forms Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Activity Dashboard Not enough data Not enough data Prioritization Not enough data Not enough data Routing Not enough data Not enough data Support Ticket Management Not enough data Not enough data Widgets Not enough data Not enough data Chat/Messaging Not enough data Not enough data Alerts/Escalation Not enough data Not enough data Activity Tracking Not enough data Not enough data SSL Security Not enough data Not enough data Workflow Management Not enough data Not enough data Quality Assurance Not enough data Not enough data Feedback Management Not enough data Not enough data Issue Tracking Not enough data Not enough data Customizable Branding Not enough data Not enough data Tagging Not enough data Not enough data Customer Service Analytics Not enough data Not enough data Assignment Management Not enough data Not enough data Email Templates Not enough data Not enough data Customizable Reports Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Forms Management Not enough data Not enough data Contact Center Workforce[Hide 39 FeaturesShow 39 Features](javascript:void(0);) Not enough data 7.8 62 Workforce Management Agent Availability Not enough data 7.9(won by default) 56 Skills Management Not enough data 7.8(won by default) 55 Shift Scheduling Not enough data 7.4(won by default) 55 Agent Self-Service Not enough data 7.7(won by default) 54 Mobile Access Not enough data 7.5(won by default) 54 Service Level Agreement (SLA) Management Not enough data Not enough data Performance Management Not enough data Not enough data Queue Management Not enough data Not enough data Compliance Management Not enough data Not enough data Customer Experience Management Not enough data Not enough data Attendance Management Not enough data Not enough data Employee Management Not enough data Not enough data Time Off Management Not enough data Not enough data Administration Automation Not enough data 8.2(won by default) 57 Productivity Analysis Not enough data 8.3(won by default) 55 Dashboards Not enough data 8.4(won by default) 55 Labor Forecasting Not enough data 7.6(won by default) 53 Intraday Management Not enough data 7.6(won by default) 53 Quality Management Not enough data Not enough data Additional Functionality Performance Metrics Not enough data Not enough data Leave Tracking Not enough data Not enough data Call Monitoring Not enough data Not enough data AI Copilot Not enough data Not enough data For Call Centers Not enough data Not enough data Employee Time Tracking Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Generative AI Not enough data Not enough data Activity Monitoring Not enough data Not enough data Reporting/Analytics Not enough data Not enough data API Not enough data Not enough data Call Recording Not enough data Not enough data Approval Process Control Not enough data Not enough data Skills Tracking Not enough data Not enough data Activity Tracking Not enough data Not enough data Variable Workforce Not enough data Not enough data Employee Coaching Tools Not enough data Not enough data Employee Database Not enough data Not enough data Online Time Clock Not enough data Not enough data Agent Interface Not enough data Not enough data Show 1 feature category with incomplete data Call & Contact Center[Hide 47 FeaturesShow 47 Features](javascript:void(0);) Not enough data Not enough data Additional Functionality Call Reporting Not enough data Not enough data Automatic Call Distribution Not enough data Not enough data Call Whispering Not enough data Not enough data Callback Scheduling Not enough data Not enough data CRM Not enough data Not enough data Call Tagging Not enough data Not enough data Dashboard Not enough data Not enough data Call Recording Not enough data Not enough data Alerts/Escalation Not enough data Not enough data AI Copilot Not enough data Not enough data Call Transcription Not enough data Not enough data Queue Management Not enough data Not enough data Manual Dialer Not enough data Not enough data Call Tracking Not enough data Not enough data Auto-Dialer Not enough data Not enough data Call Monitoring Not enough data Not enough data Activity Tracking Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Contact Management Not enough data Not enough data Sentiment Analysis Not enough data Not enough data Progressive Dialer Not enough data Not enough data Voice Recognition Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Monitoring Not enough data Not enough data IVR Not enough data Not enough data Call Logging Not enough data Not enough data Chatbot Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Outbound Call Center Not enough data Not enough data Interaction Tracking Not enough data Not enough data Voice Mail Not enough data Not enough data Call Routing Not enough data Not enough data Automated Responses Not enough data Not enough data API Not enough data Not enough data Call Transfer Not enough data Not enough data AI Summarization Not enough data Not enough data Call Center Management Not enough data Not enough data Inbound Call Center Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Chat/Messaging Not enough data Not enough data Predictive Dialer Not enough data Not enough data Blended Call Center Not enough data Not enough data Caller ID Not enough data Not enough data Generative AI Not enough data Not enough data Performance Management Not enough data Not enough data Computer Telephony Integration Not enough data Not enough data Call Scripting Not enough data Not enough data User Insights Reviewers' Company Size [![Dynamics 365 Customer Service](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_d2f0a0ea98763ba63746cc59f2377be9/dynamics-365-customer-service.png "Dynamics 365 Customer Service")](https://www.g2.com/products/dynamics-365-customer-service/reviews) Dynamics 365 Customer Service Small-Business(50 or fewer emp.) 14.3% Mid-Market(51-1000 emp.) 53.6% Enterprise(\> 1000 emp.) 32.1% [![Salesforce Service Cloud](https://images.g2crowd.com/uploads/product/hd_favicon/e2170cb2fb1e97e4b23447ad004fa376/agentforce-service-formerly-salesforce-service-cloud.svg "Salesforce Service Cloud")](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) Salesforce Service Cloud Small-Business(50 or fewer emp.) 19.3% Mid-Market(51-1000 emp.) 42.7% Enterprise(\> 1000 emp.) 38.0% Small-Business (50 or fewer emp.) 14.3% 19.3% Mid-Market (51-1000 emp.) 53.6% 42.7% Enterprise (\> 1000 emp.) 32.1% 38.0% Reviewers' Industry [![Dynamics 365 Customer Service](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_d2f0a0ea98763ba63746cc59f2377be9/dynamics-365-customer-service.png "Dynamics 365 Customer Service")](https://www.g2.com/products/dynamics-365-customer-service/reviews) Dynamics 365 Customer Service Information Technology and Services 14.8% Telecommunications 11.1% Computer Software 11.1% Banking 7.4% Accounting 3.7% Other 51.9% [![Salesforce Service Cloud](https://images.g2crowd.com/uploads/product/hd_favicon/e2170cb2fb1e97e4b23447ad004fa376/agentforce-service-formerly-salesforce-service-cloud.svg "Salesforce Service Cloud")](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) Salesforce Service Cloud Information Technology and Services 11.3% Computer Software 8.9% Financial Services 7.9% Manufacturing 4.6% Non-Profit Organization Management 3.9% Other 63.4% FAQs ## Microsoft Dynamics 365 Customer Service vs Salesforce Service Cloud FAQs Generated using AI Last updated: August 14, 2026 ### What is the difference between Agentforce Service... vs Microsoft Dynamics 365 Customer Service? Agentforce Service... and Microsoft Dynamics 365 Customer Service are most clearly distinguished by their review volume and reviewer-cited strengths, with Agentforce Service... excelling in ease of use and Microsoft Dynamics 365 Customer Service in automation and unified customer views. | [Agentforce Service...](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) | [Microsoft Dynamics 365 Customer Service](https://www.g2.com/products/dynamics-365-customer-service/reviews) | | --- | --- | | 4.4/5 (7,359 reviews) | 4.4/5 (32 reviews) | | Mid-Market | Mid-Market | | 7.9 | 7.4 | | 8.3 | 8.4 | | Ease of Use (1,259 all-time mentions) | Automation (recent reviews) | ### How do the pricing models of Agentforce Service... and Microsoft Dynamics 365 Customer Service compare? Agentforce Service... and Microsoft Dynamics 365 Customer Service are rated at parity for value, with both scoring closely on price satisfaction. - **Agentforce Service...:** Recent reviews highlight concerns about rising licensing costs and add-on fees, especially for small teams, but also note strong ROI from automation and operational efficiency. - **Microsoft Dynamics 365 Customer Service:** Reviewers mention high license costs but appreciate the value from integration with the Microsoft ecosystem and automation features. ### What are the best alternatives to Agentforce Service... and Microsoft Dynamics 365 Customer Service? The top three alternatives to Agentforce Service... and Microsoft Dynamics 365 Customer Service are ServiceNow Customer Service Management, Sprinklr Service, and Zendesk for Customer Service. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [Agentforce Service...](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) | 4.4/5 (7,359) | Mid-Market | Pricing can be high for smaller teams; strong ROI from automation | Ease of Use (1,259 all-time mentions) | | [Microsoft Dynamics 365 Customer Service](https://www.g2.com/products/dynamics-365-customer-service/reviews) | 4.4/5 (32) | Mid-Market | High license cost; value from Microsoft ecosystem integration | Automation (recent reviews) | | [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) | 4.4/5 (499) | Enterprise | โ€” | Enterprise-grade workflow automation | | [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) | 4.3/5 (753) | Enterprise | โ€” | Omnichannel engagement | | [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) | 4.3/5 (7,034) | Mid-Market | โ€” | Ease of use and rapid deployment | ### Which Customer Service Automation features should I prioritize when comparing Agentforce Service... and Microsoft Dynamics 365 Customer Service? Buyers should prioritize automation, ease of use, integration capabilities, centralized information, and customization when comparing Agentforce Service... and Microsoft Dynamics 365 Customer Service. - **Automation:** Agentforce Service... (391 all-time mentions for efficiency improvement), Microsoft Dynamics 365 Customer Service (automation cited in recent reviews) - **Ease of Use:** Agentforce Service... (8.4/10, 1,259 all-time mentions), Microsoft Dynamics 365 Customer Service (7.9/10, 2 all-time mentions) - **Integration Capabilities:** Agentforce Service... (314 all-time mentions for Salesforce integration), Microsoft Dynamics 365 Customer Service (integrations cited in recent reviews) - **Centralized Information:** Agentforce Service... (433 all-time mentions), Microsoft Dynamics 365 Customer Service (unified customer view cited in recent reviews) - **Customization:** Agentforce Service... (478 all-time mentions), Microsoft Dynamics 365 Customer Service (limited customization cited in recent reviews) ### What are the pros and cons of Agentforce Service... vs Microsoft Dynamics 365 Customer Service? Agentforce Service... stands out for ease of use and workflow automation, while Microsoft Dynamics 365 Customer Service is highlighted for automation and unified customer views. - **Agentforce Service... strengths:** Ease of use (1,259 all-time mentions), efficiency (973), helpfulness (591), customization (478), centralized information (433), Salesforce integration (314), time-saving (287) - **Agentforce Service... trade-offs:** Complexity (697), learning curve (583), steep learning curve (474), slow loading/performance (127), higher costs for advanced features - **Microsoft Dynamics 365 Customer Service strengths:** Automation (recent reviews), unified customer view, omnichannel capabilities, integration with Microsoft ecosystem - **Microsoft Dynamics 365 Customer Service trade-offs:** Limited customization and functionality (2 all-time mentions each), not intuitive (2), difficult setup (recent reviews), high license cost, performance issues with large data sets ### Is Agentforce Service... or Microsoft Dynamics 365 Customer Service better for small businesses? Agentforce Service... is a better fit for small businesses based on its strong mid-market presence and reviewer sentiment about ease of use and onboarding. - **Agentforce Service...:** Largest segment is Mid-Market; reviewers highlight ease of use, rapid onboarding, and strong automation for scaling support without large teams. - **Microsoft Dynamics 365 Customer Service:** Largest segment is Mid-Market; reviewers note value for organizations already invested in the Microsoft ecosystem but mention complexity and higher license costs as trade-offs for smaller teams. ### Which Customer Service Automation platform has better integrations? Agentforce Service... is favored for integrations, with reviewers citing more frequent and broader integration capabilities. - **Agentforce Service...:** 314 G2 reviews mention Salesforce integration, and 37 reviews mention Slack integration, with additional recent mentions of Google Drive and WhatsApp. - **Microsoft Dynamics 365 Customer Service:** Recent reviews mention integration with NICE CXone, Teams, and Outlook, but with fewer total mentions and some integration challenges cited. ### How do Agentforce Service... and Microsoft Dynamics 365 Customer Service compare on customer support? Agentforce Service... and Microsoft Dynamics 365 Customer Service are rated at parity for Quality of Support, both scoring within 0.1 points of each other (8.3 vs 8.4). - **Agentforce Service...:** Reviewers describe support as generally responsive, with some noting slow responses for non-urgent tickets and a need for more tailored onboarding resources. - **Microsoft Dynamics 365 Customer Service:** Reviewers highlight accessible Microsoft support channels and helpful documentation, with some noting occasional delays and the need for technical expertise for advanced issues. ### Which is easier to implement, Agentforce Service... or Microsoft Dynamics 365 Customer Service? Agentforce Service... and Microsoft Dynamics 365 Customer Service are rated at parity for Ease of Setup, with scores of 7.9 and 7.4 respectively, below the materiality threshold. - **Agentforce Service...:** Reviewers note a learning curve and complexity for advanced configurations, but many describe the initial setup as straightforward, especially with strong documentation and onboarding tools. - **Microsoft Dynamics 365 Customer Service:** Reviewers mention that setup is generally easy with Microsoft Learn resources, but advanced customizations require technical skills and can be time-consuming. ### Which product has better Automation? Agentforce Service... is more frequently cited for automation, with higher all-time mention counts and reviewer sentiment highlighting its workflow automation capabilities. - **Agentforce Service...:** Automation and efficiency improvement cited in 391 all-time reviews, with additional mentions of AI-driven case routing and workflow automation. - **Microsoft Dynamics 365 Customer Service:** Automation cited in recent reviews, with reviewers noting predictive insights and automated assistance as key strengths. Alternatives **Dynamics 365 Customer Service Alternatives** ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") [ Zendesk for Customer Service ](/products/zendesk-for-customer-service/reviews) ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") [ Freshdesk ](/products/freshdesk/reviews) ![HubSpot Service Hub](https://images.g2crowd.com/uploads/product/hd_favicon/4197737e447f044e17be1a5ebb4ba193/hubspot-service-hub.svg "HubSpot Service Hub") [ Service Hub ](/products/hubspot-service-hub/reviews) ![Genesys Cloud CX](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX") [ Genesys Cloud CX ](/products/genesys-cloud-cx/reviews) **Salesforce Service Cloud Alternatives** ![ServiceNow Customer Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-customer-service-management.svg "ServiceNow Customer Service Management") [ ServiceNow Customer Service... ](/products/servicenow-customer-service-management/reviews) ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") [ Freshdesk ](/products/freshdesk/reviews) ![Sprinklr Service](https://images.g2crowd.com/uploads/product/hd_favicon/a2ce1b21175e0b78b2a94636195c0bc0/sprinklr-service.svg "Sprinklr Service") [ Sprinklr Service ](/products/sprinklr-service/reviews) ![Zoho Desk](https://images.g2crowd.com/uploads/product/hd_favicon/a802fffb70d9aa2eac634f166fa8b824/zoho-desk.svg "Zoho Desk") [ Zoho Desk ](/products/zoho-desk/reviews)