# Dynamics 365 Customer Insights vs Voyado Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Dynamics 365 Customer Insights excels in its ability to integrate with various systems, making it a strong choice for larger organizations. Users appreciate its capability to build a comprehensive customer profile and gain deeper business insights through data integration.
- **Users say** that Voyado stands out for its **ease of use** and intuitive interface, which simplifies the process of setting up emails and automations. This user-friendly design is frequently highlighted, making it easier for teams to communicate effectively with customers.
- **Reviewers mention** that while Dynamics 365 Customer Insights is reliable, it may not be as responsive as Voyado when it comes to support. Users of Voyado praise the support team for being very good and responsive, which is crucial for maintaining smooth operations.
- **According to verified reviews** , Voyado has a significant edge in terms of overall user satisfaction, reflected in its higher G2 Score and star ratings. This suggests that users feel more positively about their experience with Voyado compared to Dynamics 365 Customer Insights.
- **G2 reviewers highlight** that Dynamics 365 Customer Insights is particularly beneficial for larger companies due to its robust features, but some users find it challenging to configure for specific workflows. This indicates that while it has powerful capabilities, it may require more effort to tailor to individual needs.
- **Users report** that Voyado's performance is consistent, with minimal downtime compared to other services. This reliability, combined with its fast and snappy UI, makes it a preferred choice for businesses looking for a dependable customer engagement platform.



| | Dynamics 365 Customer Insights | Voyado | 
|---|---|---|
| **Star Rating** | 4.0 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 19 | 77 | 
| **Largest Market Segment** | Mid-Market (75.0% of reviews) | Mid-Market (50.7% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Dynamics 365 Customer Insights

**Not enough data**

### Voyado

Pros:
- Ease of Use (34 reviews)
- Customer Support (21 reviews)

Cons:
- Limited Features (13 reviews)
- Missing Features (10 reviews)

---
## Ratings Comparison
| Rating | Dynamics 365 Customer Insights | Voyado | 
|---|---|---|
  | **Meets Requirements** | 8.2 (11 reviews) | 8.4 (60 reviews) | 
  | **Ease of Use** | 7.2 (10 reviews) | 8.9 (63 reviews) | 
  | **Ease of Setup** | Not enough data | 8.2 (39 reviews) | 
  | **Ease of Admin** | Not enough data | 9.2 (17 reviews) | 
  | **Quality of Support** | 8.1 (8 reviews) | 9.0 (62 reviews) | 
  | **Has the product been a good partner in doing business?** | Not enough data | 9.3 (18 reviews) | 
  | **Product Direction (% positive)** | 6.8 (11 reviews) | 8.6 (60 reviews) | 

---
## Pricing

### Dynamics 365 Customer Insights

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### Voyado

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Marketing Automation

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Customer Insights** | N/A | N/A |
| **Voyado** | 7.6/10 | 40 |

#### Email Marketing

| Feature | Dynamics 365 Customer Insights | Voyado | 
|---|---|---|
| **Building and Personalizing Emails** | Not enough data | 8.8 (35 reviews) | 
| **Sending Outbound Emails** | Not enough data | 9.4 (35 reviews) | 
| **Manage Email Deliverability** | Not enough data | 9.3 (35 reviews) | 
| **Automated Email Responses** | Not enough data | 8.9 (34 reviews) | 

#### Online Marketing

| Feature | Dynamics 365 Customer Insights | Voyado | 
|---|---|---|
| **Landing Pages and Forms** | Not enough data | 7.4 (31 reviews) | 
| **Dynamic Content** | Not enough data | 8.0 (34 reviews) | 
| **A/B Testing** | Not enough data | 8.5 (35 reviews) | 
| **Mobile Optimized** | Not enough data | 8.4 (35 reviews) | 
| **Search Tracking and Optimization** | Not enough data | 7.5 (33 reviews) | 

#### Lead Management

| Feature | Dynamics 365 Customer Insights | Voyado | 
|---|---|---|
| **Marketing Lead Database** | Not enough data | 7.9 (30 reviews) | 
| **Data Quality Management** | Not enough data | 8.6 (31 reviews) | 
| **Segmentation** | Not enough data | 9.0 (35 reviews) | 
| **Lead Scoring and Grading** | Not enough data | 7.4 (30 reviews) | 
| **Lead Nurturing** | Not enough data | 7.9 (30 reviews) | 
| **Online Behavior Tracking** | Not enough data | 8.1 (30 reviews) | 
| **Automated Alerts and Tasks** | Not enough data | 7.6 (28 reviews) | 
| **CRM Lead Integration** | Not enough data | 8.0 (28 reviews) | 

#### Campaign Management

| Feature | Dynamics 365 Customer Insights | Voyado | 
|---|---|---|
| **Program Management** | Not enough data | 7.8 (28 reviews) | 
| **Event / Webinar Marketing** | Not enough data | 7.5 (26 reviews) | 
| **Calendaring** | Not enough data | 7.5 (27 reviews) | 
| **Budgeting** | Not enough data | 6.2 (27 reviews) | 

#### Social

| Feature | Dynamics 365 Customer Insights | Voyado | 
|---|---|---|
| **Social Listening** | Not enough data | 5.6 (25 reviews) | 
| **Social Sharing** | Not enough data | 6.1 (25 reviews) | 
| **Social Campaigns** | Not enough data | 6.2 (27 reviews) | 
| **Social Media Engagement** | Not enough data | 5.7 (25 reviews) | 
| **Social Media Advertising** | Not enough data | 6.6 (26 reviews) | 

#### Reporting & Analytics

| Feature | Dynamics 365 Customer Insights | Voyado | 
|---|---|---|
| **Basic Reporting** | Not enough data | 7.7 (31 reviews) | 
| **Web Analytics** | Not enough data | 7.0 (29 reviews) | 
| **ROI Analytics** | Not enough data | 6.9 (27 reviews) | 
| **Revenue Analytics** | Not enough data | 7.3 (27 reviews) | 
| **SEO / Keyword Analytics** | Not enough data | 5.9 (23 reviews) | 

#### Platform

| Feature | Dynamics 365 Customer Insights | Voyado | 
|---|---|---|
| **Customization ** | Not enough data | 8.2 (28 reviews) | 
| **Workflow Capability** | Not enough data | 8.3 (26 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.8 (27 reviews) | 
| **Internationalization** | Not enough data | 8.3 (25 reviews) | 
| **Sandbox / Test Environments** | Not enough data | 8.7 (27 reviews) | 
| **Performance and Reliability** | Not enough data | 9.3 (29 reviews) | 
| **Output Document Generation** | Not enough data | 7.7 (26 reviews) | 

#### Agentic AI - Marketing Automation

| Feature | Dynamics 365 Customer Insights | Voyado | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.8 (10 reviews) | 
| **Multi-step Planning** | Not enough data | 6.7 (10 reviews) | 
| **Cross-system Integration** | Not enough data | 7.0 (9 reviews) | 
| **Adaptive Learning** | Not enough data | 6.0 (10 reviews) | 
| **Proactive Assistance** | Not enough data | 6.7 (10 reviews) | 
| **Decision Making** | Not enough data | 6.7 (10 reviews) | 

#### Integration

| Feature | Dynamics 365 Customer Insights | Voyado | 
|---|---|---|
| **Data Import & Export Tools** | Not enough data | 8.6 (28 reviews) | 
| **Integration APIs** | Not enough data | 7.9 (27 reviews) | 
| **Breadth of Partner Applications** | Not enough data | 7.9 (27 reviews) | 

### E-Commerce Personalization

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Customer Insights** | N/A | N/A |
| **Voyado** | 7.6/10 | 13 |

#### Visitor Behavior

| Feature | Dynamics 365 Customer Insights | Voyado | 
|---|---|---|
| **Monitoring** | Not enough data | 6.2 (11 reviews) | 
| **Targeting** | Not enough data | 7.9 (11 reviews) | 
| **Guided Selling** | Not enough data | 6.5 (11 reviews) | 

#### Templates

| Feature | Dynamics 365 Customer Insights | Voyado | 
|---|---|---|
| **Library** | Not enough data | 6.7 (9 reviews) | 
| **Customization** | Not enough data | 6.5 (10 reviews) | 
| **Optimization** | Not enough data | 7.2 (10 reviews) | 

#### Personalization

| Feature | Dynamics 365 Customer Insights | Voyado | 
|---|---|---|
| **Recommendation** | Not enough data | 7.8 (12 reviews) | 
| **Content** | Not enough data | 7.6 (11 reviews) | 
| **Cart Abandonment** | Not enough data | 7.9 (12 reviews) | 
| **Search** | Not enough data | 6.4 (12 reviews) | 
| **Personalization Engine** | Not enough data | 7.7 (10 reviews) | 
| **Product Recommendations** | Not enough data | 8.1 (9 reviews) | 
| **A/B Testing** | Not enough data | 8.2 (11 reviews) | 
| **Personalized Messaging** | Not enough data | 7.7 (10 reviews) | 

#### Multichannel

| Feature | Dynamics 365 Customer Insights | Voyado | 
|---|---|---|
| **Web** | Not enough data | 6.3 (8 reviews) | 
| **Email** | Not enough data | 9.3 (9 reviews) | 
| **Mobile** | Not enough data | 8.5 (9 reviews) | 

#### Administration 

| Feature | Dynamics 365 Customer Insights | Voyado | 
|---|---|---|
| **Marketing Campaigns** | Not enough data | 8.5 (9 reviews) | 
| **Reports & Analytics** | Not enough data | 8.3 (9 reviews) | 
| **User Data** | Not enough data | 8.9 (9 reviews) | 
| **Integrations** | Not enough data | 7.8 (9 reviews) | 

#### Agentic AI - E-Commerce Personalization

| Feature | Dynamics 365 Customer Insights | Voyado | 
|---|---|---|
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Personalization Engines

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Customer Insights** | N/A | N/A |
| **Voyado** | N/A | N/A |

#### Segmentation

| Feature | Dynamics 365 Customer Insights | Voyado | 
|---|---|---|
| **A/B Testing** | Not enough data | Not enough data | 
| **Customer Profiles** | Not enough data | Not enough data | 

#### Targeting

| Feature | Dynamics 365 Customer Insights | Voyado | 
|---|---|---|
| **Behavioral Targeting** | Not enough data | Not enough data | 
| **Contextual Targeting** | Not enough data | Not enough data | 

#### Triggered Content

| Feature | Dynamics 365 Customer Insights | Voyado | 
|---|---|---|
| **Geofencing** | Not enough data | Not enough data | 
| **Triggered Emails** | Not enough data | Not enough data | 
| **Triggered Messages** | Not enough data | Not enough data | 

#### Personalized Content

| Feature | Dynamics 365 Customer Insights | Voyado | 
|---|---|---|
| **Recommendation Engine** | Not enough data | Not enough data | 
| **Personalized Discounts** | Not enough data | Not enough data | 
| **Website Personalization** | Not enough data | Not enough data | 

#### Agentic AI - Personalization Engines

| Feature | Dynamics 365 Customer Insights | Voyado | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### SMS Marketing

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Customer Insights** | N/A | N/A |
| **Voyado** | 6.9/10 | 10 |

#### Text Messaging

| Feature | Dynamics 365 Customer Insights | Voyado | 
|---|---|---|
| **Bulk SMS** | Not enough data | 9.0 (10 reviews) | 
| **Two-Way Text Messaging** | Not enough data | 5.2 (8 reviews) | 
| **Text Scheduler** | Not enough data | 8.9 (9 reviews) | 
| **Automatic Replies** | Not enough data | 6.2 (7 reviews) | 
| **Automatic URL Shortening** | Not enough data | 5.0 (8 reviews) | 
| **MMS Marketing** | Not enough data | 4.4 (9 reviews) | 
| **Personalization** | Not enough data | 8.5 (10 reviews) | 
| **Transactional SMS** | Not enough data | 8.7 (9 reviews) | 

#### SMS Platform

| Feature | Dynamics 365 Customer Insights | Voyado | 
|---|---|---|
| **Reporting** | Not enough data | 6.9 (9 reviews) | 
| **Automation** | Not enough data | 8.1 (8 reviews) | 
| **White Label** | Not enough data | 6.4 (7 reviews) | 
| **Text-to-Landline** | Not enough data | 5.7 (7 reviews) | 
| **Short Codes** | Not enough data | 6.2 (7 reviews) | 
| **API Integration** | Not enough data | 7.5 (8 reviews) | 

#### Agentic AI - SMS Marketing

| Feature | Dynamics 365 Customer Insights | Voyado | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Customer Data Platform (CDP)

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Customer Insights** | N/A | N/A |
| **Voyado** | 7.2/10 | 15 |

#### Data Sourcing

| Feature | Dynamics 365 Customer Insights | Voyado | 
|---|---|---|
| **Data Enrichment** | Not enough data | 7.7 (14 reviews) | 
| **Expandability** | Not enough data | 7.9 (13 reviews) | 
| **Content Marketing** | Feature Not Available | 6.7 (14 reviews) | 
| **Multiple Devices** | Feature Not Available | 8.0 (14 reviews) | 

#### Intelligence

| Feature | Dynamics 365 Customer Insights | Voyado | 
|---|---|---|
| **Marketing Metrics** | Not enough data | 7.9 (13 reviews) | 
| **Predictive Modeling** | Not enough data | 6.4 (12 reviews) | 
| **Recommendation Engine** | Not enough data | 6.4 (12 reviews) | 

### E-Merchandising

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Customer Insights** | N/A | N/A |
| **Voyado** | 5.5/10 | 10 |

#### Merchandising

| Feature | Dynamics 365 Customer Insights | Voyado | 
|---|---|---|
| **Product Recommendations** | Not enough data | 6.8 (10 reviews) | 
| **Product Search** | Not enough data | 6.8 (10 reviews) | 
| **Product Display** | Not enough data | 5.7 (10 reviews) | 
| **Media File Storage** | Not enough data | 3.7 (9 reviews) | 
| **Web Content Management** | Not enough data | 3.7 (9 reviews) | 

#### Analytics

| Feature | Dynamics 365 Customer Insights | Voyado | 
|---|---|---|
| **Reports & Analytics** | Not enough data | 5.6 (9 reviews) | 
| **Customer Data** | Not enough data | 6.1 (9 reviews) | 

#### Administration

| Feature | Dynamics 365 Customer Insights | Voyado | 
|---|---|---|
| **Integrations** | Not enough data | 6.1 (9 reviews) | 
| **Dashboard** | Not enough data | 5.4 (9 reviews) | 

### Loyalty Management

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Customer Insights** | N/A | N/A |
| **Voyado** | 8.5/10 | 19 |

#### Loyalty Experience

| Feature | Dynamics 365 Customer Insights | Voyado | 
|---|---|---|
| **Loyalty Engine** | Not enough data | 8.8 (18 reviews) | 
| **Rewards** | Not enough data | 8.8 (17 reviews) | 
| **Membership** | Not enough data | 9.2 (17 reviews) | 
| **Personalization** | Not enough data | 9.1 (17 reviews) | 
| **Gamification** | Not enough data | 7.1 (16 reviews) | 
| **Loyalty Cards** | Not enough data | 8.1 (16 reviews) | 

#### Loyalty Platform

| Feature | Dynamics 365 Customer Insights | Voyado | 
|---|---|---|
| **Communication Tools** | Not enough data | 8.6 (18 reviews) | 
| **Customer Relationship Management (CRM)** | Not enough data | 9.3 (18 reviews) | 
| **Loyalty Analytics** | Not enough data | 8.1 (17 reviews) | 
| **Localization** | Not enough data | 8.2 (16 reviews) | 
| **Integrations** | Not enough data | 8.6 (17 reviews) | 

#### Agentic AI - Loyalty Management

| Feature | Dynamics 365 Customer Insights | Voyado | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### A/B Testing

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Customer Insights** | N/A | N/A |
| **Voyado** | 6.9/10 | 17 |

#### Computing

| Feature | Dynamics 365 Customer Insights | Voyado | 
|---|---|---|
| **WYSIWYG** | Not enough data | 6.7 (15 reviews) | 
| **AI/Machine Learning** | Not enough data | 6.1 (15 reviews) | 
| **Little to No Coding** | Not enough data | 8.3 (15 reviews) | 

#### Experimental Design

| Feature | Dynamics 365 Customer Insights | Voyado | 
|---|---|---|
| **Multivariate testing capacities** | Not enough data | 7.3 (15 reviews) | 
| **Concurrent Testing** | Not enough data | 7.0 (14 reviews) | 
| **Mobile Testing** | Not enough data | 6.9 (15 reviews) | 

#### Analytics

| Feature | Dynamics 365 Customer Insights | Voyado | 
|---|---|---|
| **Reporting and Analytics** | Not enough data | 7.6 (16 reviews) | 
| **Heatmaps** | Not enough data | 5.0 (16 reviews) | 

#### Agentic AI - A/B Testing

| Feature | Dynamics 365 Customer Insights | Voyado | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Personalization

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Customer Insights** | N/A | N/A |
| **Voyado** | N/A | N/A |

#### Agentic AI - Personalization

| Feature | Dynamics 365 Customer Insights | Voyado | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Customer Data Platforms (CDP)](https://www.g2.com/categories/customer-data-platform-cdp)


**Unique to Voyado (8):** [Personalization Engines](https://www.g2.com/categories/personalization-engines), [E-Commerce Personalization Software](https://www.g2.com/categories/e-commerce-personalization), [Loyalty Management Software](https://www.g2.com/categories/loyalty-management), [A/B Testing Tools](https://www.g2.com/categories/a-b-testing-tools), [E-Merchandising Software](https://www.g2.com/categories/e-merchandising), [Marketing Automation Software](https://www.g2.com/categories/marketing-automation), [SMS Marketing Software](https://www.g2.com/categories/sms-marketing), [Personalization Software](https://www.g2.com/categories/personalization)


---
## Reviewer Demographics

### By Company Size

| Segment | Dynamics 365 Customer Insights | Voyado | 
|---|---|---|
| **Small-Business** | 25.0% | 30.4% | 
| **Mid-Market** | 75.0% | 50.7% | 
| **Enterprise** | 0% | 18.8% | 

### By Industry

#### Dynamics 365 Customer Insights

- **Accounting:** 12.5%
- **Staffing and Recruiting:** 6.3%
- **Sports:** 6.3%
- **Retail:** 6.3%
- **Management Consulting:** 6.3%
- **Legal Services:** 6.3%
- **Internet:** 6.3%
- **Health, Wellness and Fitness:** 6.3%
- **Education Management:** 6.3%
- **Consumer Electronics:** 6.3%
- **Other:** 31.3%

#### Voyado

- **Retail:** 23.5%
- **Apparel & Fashion:** 20.6%
- **Marketing and Advertising:** 7.4%
- **Consumer Goods:** 7.4%
- **Information Technology and Services:** 5.9%
- **Computer Software:** 4.4%
- **Health, Wellness and Fitness:** 4.4%
- **Business Supplies and Equipment:** 1.5%
- **Computer & Network Security:** 1.5%
- **Computer Hardware:** 1.5%
- **Other:** 22.1%

---
## Alternatives

### Alternatives to Dynamics 365 Customer Insights

- [Twilio Segment](https://www.g2.com/products/twilio-segment/reviews) — 4.5/5 stars (565 reviews)
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### Alternatives to Voyado

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- [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) — 4.4/5 stars (14731 reviews)
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- [Agentforce Marketing (formerly Salesforce Marketing Cloud)](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud/reviews) — 4.0/5 stars (4460 reviews)
- [Omnisend](https://www.g2.com/products/omnisend/reviews) — 4.6/5 stars (1183 reviews)

---
## Top Discussions

### Dynamics 365 Customer Insights

No discussions available for this product.

### Voyado

- Title: [Can I use this for entermain](https://www.g2.com/discussions/can-i-use-this-for-entermain) — 1 comment, 1 upvote
  > **Top comment:** "Try this product ,:- https://jvz1.com/c/2817839/393694/"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/dynamics-365-customer-insights-vs-voyado)