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Compare Dynamics 365 Customer Insights and SAP Customer Data Platform 
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At a Glance
Market Segments
Mid-Market (75.0% of reviews)
Enterprise (46.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Dynamics 365 Customer Insights
Star Rating
(19)4.0 out of 5
Market Segments
Mid-Market (75.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Dynamics 365 Customer InsightsSAP Customer Data Platform
Star Rating
(56)4.4 out of 5
Market Segments
Enterprise (46.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about SAP Customer Data PlatformSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Dynamics 365 Customer Insights excels in data enrichment with a score of 9.3, allowing businesses to enhance their customer profiles effectively. In contrast, SAP Customer Data Platform, while strong, does not have a specific score for this feature, indicating a potential gap in this area.
- Reviewers mention that the ease of use for SAP Customer Data Platform is notably higher, with a score of 8.8 compared to Dynamics 365's 7.2. This suggests that users find SAP's interface more intuitive and user-friendly, which can significantly impact daily operations.
- G2 users highlight the predictive modeling capabilities of both platforms, scoring 9.1 for each. However, reviewers say that Dynamics 365 offers more robust integration with other Microsoft products, which can enhance the predictive analytics experience for users already within the Microsoft ecosystem.
- Users on G2 report that SAP Customer Data Platform shines in its quality of support, scoring 8.7, compared to Dynamics 365's 8.1. This difference indicates that SAP may provide more responsive and effective customer service, which is crucial for businesses relying on timely assistance.
- Reviewers mention that the product direction for SAP Customer Data Platform is viewed positively at 9.1, suggesting a strong roadmap and commitment to future enhancements. In contrast, Dynamics 365's score of 6.8 indicates some concerns among users regarding its future development and feature updates.
- Users say that the recommendation engine in both products scores equally at 9.1, but reviewers mention that Dynamics 365's integration with Microsoft Azure enhances its recommendation capabilities, making it a more powerful tool for personalized marketing strategies.
Pricing
Entry-Level Pricing
Dynamics 365 Customer Insights
No pricing availableSAP Customer Data Platform
No pricing availableFree Trial
Dynamics 365 Customer Insights
Free Trial is available
SAP Customer Data Platform
No trial information availableRatings
Meets Requirements
8.2
11
9.2
43
Ease of Use
7.2
10
8.9
44
Ease of Setup
Not enough data
7.3
13
Ease of Admin
Not enough data
7.9
13
Quality of Support
8.1
8
8.7
42
Has the product been a good partner in doing business?
Not enough data
9.1
13
Product Direction (% positive)
6.8
11
9.2
44
Features by Category
Data Sourcing
Not enough data
9.3
35
Not enough data
9.1
31
Feature Not Available
8.8
33
Feature Not Available
9.0
33
Intelligence
Not enough data
9.1
27
Not enough data
9.1
32
Not enough data
9.1
31
Categories
Categories
Shared Categories
Dynamics 365 Customer Insights and SAP Customer Data Platform are categorized as Customer Data Platform (CDP)
Unique Categories
Dynamics 365 Customer Insights has no unique categories
SAP Customer Data Platform has no unique categories
Reviews
Reviewers' Company Size
Dynamics 365 Customer Insights
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SAP Customer Data Platform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Accounting
12.5%
Staffing and Recruiting
6.3%
Sports
6.3%
Retail
6.3%
Management Consulting
6.3%
Other
62.5%
Information Technology and Services
16.0%
Higher Education
10.0%
Computer Software
10.0%
Business Supplies and Equipment
8.0%
Pharmaceuticals
6.0%
Other
50.0%
Alternatives
Discussions
Dynamics 365 Customer Insights has no discussions with answers
SAP Customer Data Platform has no discussions with answers
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