Compare Dynamics 365 Customer Insights and SAP Customer Data Platform 
At a Glance
Market Segments
Mid-Market (75.0% of reviews)
Enterprise (46.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Dynamics 365 Customer Insights
Star Rating
(19)4.0 out of 5
Market Segments
Mid-Market (75.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Dynamics 365 Customer InsightsSAP Customer Data Platform
Star Rating
(56)4.4 out of 5
Market Segments
Enterprise (46.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about SAP Customer Data PlatformDynamics 365 Customer Insights vs SAP Customer Data Platform
- Reviewers felt that SAP Customer Data Platform meets the needs of their business better than Dynamics 365 Customer Insights.
- When comparing quality of ongoing product support, reviewers felt that SAP Customer Data Platform is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of SAP Customer Data Platform over Dynamics 365 Customer Insights.
Pricing
Entry-Level Pricing
Dynamics 365 Customer Insights
No pricing availableSAP Customer Data Platform
No pricing availableFree Trial
Dynamics 365 Customer Insights
Free Trial is available
SAP Customer Data Platform
No trial information availableRatings
Meets Requirements
8.2
11
9.2
43
Ease of Use
7.2
10
8.9
44
Ease of Setup
Not enough data
7.3
13
Ease of Admin
Not enough data
7.9
13
Quality of Support
8.1
8
8.7
42
Has the product been a good partner in doing business?
Not enough data
9.1
13
Product Direction (% positive)
6.8
11
9.2
44
Features by Category
Data Sourcing
Not enough data
9.3
35
Not enough data
9.1
31
Feature Not Available
8.8
33
Feature Not Available
9.0
33
Intelligence
Not enough data
9.1
27
Not enough data
9.1
32
Not enough data
9.1
31
Categories
Categories
Shared Categories
Dynamics 365 Customer Insights and SAP Customer Data Platform are categorized as Customer Data Platform (CDP)
Unique Categories
Dynamics 365 Customer Insights has no unique categories
SAP Customer Data Platform has no unique categories
Reviews
Reviewers' Company Size
Dynamics 365 Customer Insights
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SAP Customer Data Platform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Accounting
12.5%
Staffing and Recruiting
6.3%
Sports
6.3%
Retail
6.3%
Management Consulting
6.3%
Other
62.5%
Information Technology and Services
16.0%
Higher Education
10.0%
Computer Software
10.0%
Business Supplies and Equipment
8.0%
Pharmaceuticals
6.0%
Other
50.0%
Alternatives
Discussions
Dynamics 365 Customer Insights has no discussions with answers
SAP Customer Data Platform has no discussions with answers
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