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Compare Dynamics 365 Customer Insights and Salesforce Data Cloud 
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At a Glance
Market Segments
Mid-Market (75.0% of reviews)
Mid-Market (43.6% of reviews)
Entry-Level Pricing
No pricing available
$500.00 100000 Credits
Dynamics 365 Customer Insights
Star Rating
(19)4.0 out of 5
Market Segments
Mid-Market (75.0% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Dynamics 365 Customer InsightsSalesforce Data Cloud
Star Rating
(206)4.3 out of 5
Market Segments
Mid-Market (43.6% of reviews)
Entry-Level Pricing
$500.00 100000 Credits
Learn more about Salesforce Data CloudSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Dynamics 365 Customer Insights excels in data enrichment capabilities, with a score of 8.3, allowing businesses to enhance their customer profiles effectively. In contrast, Salesforce CDP, while strong in expandability with a score of 9.3, may not provide the same depth in data enrichment features.
- Reviewers mention that Salesforce CDP offers superior ease of administration, scoring 9.1, which simplifies the management of customer data. Conversely, Dynamics 365 has a lower ease of use rating at 7.2, indicating that users may face challenges navigating its interface.
- G2 users highlight the predictive modeling feature in Dynamics 365, scoring 8.3, as a valuable tool for forecasting customer behavior. However, Salesforce CDP's marketing metrics score of 8.7 suggests it provides more comprehensive insights into campaign performance, which some users find crucial for decision-making.
- Reviewers say that the recommendation engine in Dynamics 365, also scoring 8.3, is effective but lacks the advanced capabilities found in Salesforce CDP, which is noted for its robust content marketing features, scoring 9.3, making it a preferred choice for marketing teams.
- Users on G2 report that the product direction for Salesforce CDP is viewed positively at 8.4, indicating a strong commitment to innovation and user feedback. In contrast, Dynamics 365's product direction score of 6.8 suggests that users may feel less confident about future updates and enhancements.
- Reviewers mention that the quality of support for Salesforce CDP, rated at 8.8, is often highlighted as a strong point, with many users appreciating the responsiveness and helpfulness of the support team. Meanwhile, Dynamics 365's support quality rating of 8.1 indicates room for improvement in this area.
Pricing
Entry-Level Pricing
Dynamics 365 Customer Insights
No pricing availableSalesforce Data Cloud
Consumption Credits
$500.00
100000 Credits
List Price
- Data Services
- Segmentation & Activation
Free Trial
Dynamics 365 Customer Insights
Free Trial is available
Salesforce Data Cloud
No trial information availableRatings
Meets Requirements
8.2
11
9.0
86
Ease of Use
7.2
10
7.9
164
Ease of Setup
Not enough data
7.3
137
Ease of Admin
Not enough data
8.6
41
Quality of Support
8.1
8
8.6
82
Has the product been a good partner in doing business?
Not enough data
9.3
40
Product Direction (% positive)
6.8
11
9.0
84
Features by Category
Data Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Data Management Platform (DMP)
Not enough data
8.7
5
Not enough data
9.0
5
Not enough data
9.7
5
Not enough data
9.3
5
Not enough data
9.0
5
Not enough data
8.3
5
Data Analysis & Optimization
Not enough data
Not enough data
Not enough data
9.0
5
Not enough data
8.3
5
Not enough data
9.3
5
Platform
Not enough data
8.7
5
Not enough data
9.7
5
Not enough data
10.0
5
Not enough data
9.3
5
Not enough data
Not enough data
Administration
Not enough data
8.7
5
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
8.3
5
Management
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
8.0
5
Not enough data
7.7
5
Not enough data
8.0
5
Compliance
Not enough data
9.0
5
Not enough data
8.7
5
Not enough data
9.0
5
Not enough data
Not enough data
Security
Not enough data
9.0
5
Not enough data
8.3
5
Not enough data
9.0
5
Data Quality
Not enough data
9.0
5
Not enough data
8.7
5
Not enough data
9.3
5
Maintainence
Not enough data
8.7
5
Not enough data
8.7
5
Generative AI
Not enough data
7.3
5
Not enough data
7.7
5
Agentic AI - Data Governance
Not enough data
7.7
5
Not enough data
7.7
5
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
8.0
5
Not enough data
Not enough data
Data Sourcing
Not enough data
8.8
28
Not enough data
9.0
28
Feature Not Available
8.5
27
Feature Not Available
9.0
27
Intelligence
Not enough data
8.5
27
Not enough data
8.7
26
Not enough data
8.5
26
Audiences
Not enough data
10.0
5
Not enough data
9.0
5
Not enough data
9.7
5
Not enough data
10.0
5
Data Analysis
Not enough data
9.0
5
Not enough data
9.3
5
Not enough data
9.7
5
Not enough data
10.0
5
Administration
Not enough data
9.7
5
Not enough data
9.3
5
Not enough data
9.0
5
Agentic AI - Audience Intelligence Platforms
Not enough data
8.7
5
Not enough data
9.0
5
Not enough data
8.7
5
Not enough data
8.7
5
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Firewall Software
Not enough data
8.1
15
Not enough data
8.6
15
Categories
Categories
Shared Categories
Dynamics 365 Customer Insights and Salesforce Data Cloud are categorized as Customer Data Platform (CDP)
Unique Categories
Dynamics 365 Customer Insights has no unique categories
Salesforce Data Cloud is categorized as Audience Intelligence Platforms, Identity Resolution, Data Management Platform (DMP), Master Data Management (MDM), Data Governance, and Data Management Software
Reviews
Reviewers' Company Size
Dynamics 365 Customer Insights
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Salesforce Data Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Accounting
12.5%
Staffing and Recruiting
6.3%
Sports
6.3%
Retail
6.3%
Management Consulting
6.3%
Other
62.5%
Information Technology and Services
16.5%
Computer Software
9.6%
Financial Services
7.4%
Consulting
4.8%
Marketing and Advertising
4.3%
Other
57.4%
Alternatives
Discussions
Dynamics 365 Customer Insights has no discussions with answers
Salesforce Data Cloud has no discussions with answers
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