# Dynamics 365 Customer Insights, Iterable vs Customer.io Comparison

| | Dynamics 365 Customer Insights | Iterable | Customer.io | 
|---|---|---|---|
| **Star Rating** | 4.0 out of 5 | 4.4 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 19 | 824 | 828 | 
| **Largest Market Segment** | Mid-Market (75.0% of reviews) | Mid-Market (55.8% of reviews) | Small-Business (58.5% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | Starting at $100.00 Per Month | 

---
## Top Pros & Cons

### Dynamics 365 Customer Insights

**Not enough data**

### Iterable

Pros:
- Ease of Use (185 reviews)
- Customer Support (120 reviews)

Cons:
- Missing Features (92 reviews)
- Learning Curve (79 reviews)

### Customer.io

Pros:
- Ease of Use (250 reviews)
- Automation (158 reviews)

Cons:
- Learning Curve (98 reviews)
- Missing Features (83 reviews)

---
## Ratings Comparison
| Rating | Dynamics 365 Customer Insights | Iterable | Customer.io | 
|---|---|---|---|
  | **Meets Requirements** | 8.2 (11 reviews) | 8.5 (643 reviews) | 8.7 (668 reviews) | 
  | **Ease of Use** | 7.2 (10 reviews) | 8.4 (656 reviews) | 8.3 (690 reviews) | 
  | **Ease of Setup** | Not enough data | 7.8 (342 reviews) | 8.0 (481 reviews) | 
  | **Ease of Admin** | Not enough data | 8.4 (232 reviews) | 8.6 (279 reviews) | 
  | **Quality of Support** | 8.1 (8 reviews) | 8.8 (629 reviews) | 8.6 (596 reviews) | 
  | **Has the product been a good partner in doing business?** | Not enough data | 9.0 (234 reviews) | 9.0 (278 reviews) | 
  | **Product Direction (% positive)** | 6.8 (11 reviews) | 9.1 (633 reviews) | 9.1 (661 reviews) | 

---
## Pricing

### Dynamics 365 Customer Insights

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### Iterable

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Customer.io

#### Entry-Level Pricing

Plan: Essentials

Price: Starting at $100.00 Per Month

Description: For small companies who are gaining momentum.

Key Features:
- Send emails, push, in-app, SMS, webhooks
-  Track custom events and attributes
- Visual workflow builder

[Browse all 3 editions](https://www.g2.com/products/customer-io/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Marketing Automation

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Customer Insights** | N/A | N/A |
| **Iterable** | 7.4/10 | 532 |
| **Customer.io** | 7.5/10 | 531 |

#### Email Marketing

| Feature | Dynamics 365 Customer Insights | Iterable | Customer.io | 
|---|---|---|---|
| **Building and Personalizing Emails** | Not enough data | 9.0 (483 reviews) ✓ Verified | 8.8 (450 reviews) ✓ Verified | 
| **Sending Outbound Emails** | Not enough data | 9.0 (470 reviews) ✓ Verified | 8.8 (426 reviews) ✓ Verified | 
| **Manage Email Deliverability** | Not enough data | 8.2 (453 reviews) ✓ Verified | 8.4 (395 reviews) ✓ Verified | 
| **Automated Email Responses** | Not enough data | 8.4 (399 reviews) ✓ Verified | 8.4 (389 reviews) ✓ Verified | 

#### Online Marketing

| Feature | Dynamics 365 Customer Insights | Iterable | Customer.io | 
|---|---|---|---|
| **Landing Pages and Forms** | Not enough data | 6.2 (267 reviews) ✓ Verified | 6.3 (331 reviews) | 
| **Dynamic Content** | Not enough data | 8.3 (406 reviews) ✓ Verified | 8.0 (360 reviews) ✓ Verified | 
| **A/B Testing** | Not enough data | 8.4 (449 reviews) ✓ Verified | 8.3 (385 reviews) ✓ Verified | 
| **Mobile Optimized** | Not enough data | 8.1 (402 reviews) ✓ Verified | 7.9 (361 reviews) ✓ Verified | 
| **Search Tracking and Optimization** | Not enough data | 6.9 (272 reviews) ✓ Verified | Feature Not Available | 

#### Lead Management

| Feature | Dynamics 365 Customer Insights | Iterable | Customer.io | 
|---|---|---|---|
| **Marketing Lead Database** | Not enough data | 7.3 (304 reviews) ✓ Verified | 7.4 (336 reviews) ✓ Verified | 
| **Data Quality Management** | Not enough data | 7.4 (335 reviews) ✓ Verified | 7.6 (330 reviews) | 
| **Segmentation** | Not enough data | 8.6 (440 reviews) ✓ Verified | 8.6 (404 reviews) ✓ Verified | 
| **Lead Scoring and Grading** | Not enough data | 6.8 (273 reviews) ✓ Verified | 6.8 (310 reviews) | 
| **Lead Nurturing** | Not enough data | 7.7 (298 reviews) ✓ Verified | 7.7 (337 reviews) ✓ Verified | 
| **Online Behavior Tracking** | Not enough data | 7.1 (290 reviews) ✓ Verified | 7.3 (334 reviews) ✓ Verified | 
| **Automated Alerts and Tasks** | Not enough data | 7.3 (278 reviews) ✓ Verified | 7.3 (315 reviews) | 
| **CRM Lead Integration** | Not enough data | 7.4 (279 reviews) ✓ Verified | 7.3 (323 reviews) ✓ Verified | 

#### Campaign Management

| Feature | Dynamics 365 Customer Insights | Iterable | Customer.io | 
|---|---|---|---|
| **Program Management** | Not enough data | 7.7 (296 reviews) | 7.7 (344 reviews) | 
| **Event / Webinar Marketing** | Not enough data | 6.9 (267 reviews) ✓ Verified | 7.0 (320 reviews) | 
| **Calendaring** | Not enough data | 6.6 (243 reviews) | Feature Not Available | 
| **Budgeting** | Not enough data | 6.0 (224 reviews) | Feature Not Available | 

#### Social

| Feature | Dynamics 365 Customer Insights | Iterable | Customer.io | 
|---|---|---|---|
| **Social Listening** | Not enough data | Feature Not Available | Feature Not Available | 
| **Social Sharing** | Not enough data | 6.1 (212 reviews) | 6.6 (306 reviews) | 
| **Social Campaigns** | Not enough data | 5.8 (212 reviews) | Feature Not Available | 
| **Social Media Engagement** | Not enough data | 5.7 (212 reviews) | Feature Not Available | 
| **Social Media Advertising** | Not enough data | 5.9 (223 reviews) | Feature Not Available | 

#### Reporting & Analytics

| Feature | Dynamics 365 Customer Insights | Iterable | Customer.io | 
|---|---|---|---|
| **Basic Reporting** | Not enough data | 7.6 (442 reviews) ✓ Verified | 7.8 (391 reviews) ✓ Verified | 
| **Web Analytics** | Not enough data | 6.5 (288 reviews) ✓ Verified | 6.9 (332 reviews) ✓ Verified | 
| **ROI Analytics** | Not enough data | 6.6 (277 reviews) ✓ Verified | 6.5 (321 reviews) | 
| **Revenue Analytics** | Not enough data | 6.6 (276 reviews) ✓ Verified | 6.3 (310 reviews) | 
| **SEO / Keyword Analytics** | Not enough data | 5.8 (227 reviews) ✓ Verified | Feature Not Available | 

#### Platform

| Feature | Dynamics 365 Customer Insights | Iterable | Customer.io | 
|---|---|---|---|
| **Customization ** | Not enough data | 8.1 (339 reviews) ✓ Verified | 8.3 (379 reviews) ✓ Verified | 
| **Workflow Capability** | Not enough data | 8.5 (342 reviews) ✓ Verified | 8.5 (395 reviews) ✓ Verified | 
| **User, Role, and Access Management** | Not enough data | 8.5 (338 reviews) ✓ Verified | 8.5 (358 reviews) ✓ Verified | 
| **Internationalization** | Not enough data | 7.5 (225 reviews) | 7.7 (332 reviews) ✓ Verified | 
| **Sandbox / Test Environments** | Not enough data | 8.0 (311 reviews) ✓ Verified | 7.7 (348 reviews) ✓ Verified | 
| **Performance and Reliability** | Not enough data | 8.3 (341 reviews) ✓ Verified | 8.7 (378 reviews) ✓ Verified | 
| **Output Document Generation** | Not enough data | 7.1 (242 reviews) ✓ Verified | 7.2 (313 reviews) ✓ Verified | 

#### Agentic AI - Marketing Automation

| Feature | Dynamics 365 Customer Insights | Iterable | Customer.io | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.9 (24 reviews) | 6.3 (69 reviews) | 
| **Multi-step Planning** | Not enough data | 7.0 (23 reviews) | 6.5 (69 reviews) | 
| **Cross-system Integration** | Not enough data | 7.4 (26 reviews) | 6.8 (63 reviews) | 
| **Adaptive Learning** | Not enough data | 7.5 (24 reviews) | 6.4 (65 reviews) | 
| **Proactive Assistance** | Not enough data | 7.4 (26 reviews) | 6.3 (66 reviews) | 
| **Decision Making** | Not enough data | 7.5 (25 reviews) | 6.3 (67 reviews) | 

#### Integration

| Feature | Dynamics 365 Customer Insights | Iterable | Customer.io | 
|---|---|---|---|
| **Data Import & Export Tools** | Not enough data | 7.8 (344 reviews) ✓ Verified | 8.3 (377 reviews) ✓ Verified | 
| **Integration APIs** | Not enough data | 8.1 (341 reviews) ✓ Verified | 8.3 (386 reviews) ✓ Verified | 
| **Breadth of Partner Applications** | Not enough data | 7.6 (282 reviews) ✓ Verified | 7.6 (344 reviews) ✓ Verified | 

### Transactional Email

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Customer Insights** | N/A | N/A |
| **Iterable** | N/A | N/A |
| **Customer.io** | 8.1/10 | 287 |

#### Administration

| Feature | Dynamics 365 Customer Insights | Iterable | Customer.io | 
|---|---|---|---|
| **Template Creation** | Not enough data | Not enough data | 8.1 (267 reviews) | 
| **Preset Template Availability** | Not enough data | Not enough data | 7.4 (235 reviews) | 
| **Custom Unsubscribe** | Not enough data | Not enough data | 8.1 (252 reviews) | 
| **Email Segmentation** | Not enough data | Not enough data | 8.9 (268 reviews) | 
| **Detailed Server Logs** | Not enough data | Not enough data | 7.7 (237 reviews) | 
| **Notifications** | Not enough data | Not enough data | 7.8 (244 reviews) | 

#### Integrations

| Feature | Dynamics 365 Customer Insights | Iterable | Customer.io | 
|---|---|---|---|
| **Webhooks** | Not enough data | Not enough data | 8.6 (238 reviews) | 
| **Event Tracking API** | Not enough data | Not enough data | 8.5 (241 reviews) | 
| **Mail Send API** | Not enough data | Not enough data | 8.4 (205 reviews) | 
| **Spam Filter Testing** | Not enough data | Not enough data | 7.2 (178 reviews) | 

#### Platform

| Feature | Dynamics 365 Customer Insights | Iterable | Customer.io | 
|---|---|---|---|
| **Custom Tracking Domain** | Not enough data | Not enough data | 8.2 (210 reviews) | 
| **Multiple Domains** | Not enough data | Not enough data | 8.2 (205 reviews) | 
| **Dedicated IP** | Not enough data | Not enough data | 7.9 (200 reviews) | 
| **Documentation** | Not enough data | Not enough data | 8.2 (240 reviews) ✓ Verified | 
| **Sender Reputation Management** | Not enough data | Not enough data | 7.8 (218 reviews) | 
| **Tracking & Reporting** | Not enough data | Not enough data | 8.2 (244 reviews) | 
| **Enterprise Scalability** | Not enough data | Not enough data | 7.9 (216 reviews) | 
| **Performance and Reliability** | Not enough data | Not enough data | 8.8 (240 reviews) | 

### Push Notification

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Customer Insights** | N/A | N/A |
| **Iterable** | 8.0/10 | 186 |
| **Customer.io** | 8.1/10 | 125 |

#### Campaigns

| Feature | Dynamics 365 Customer Insights | Iterable | Customer.io | 
|---|---|---|---|
| **Customize** | Not enough data | 8.3 (158 reviews) | 8.6 (114 reviews) | 
| **Scheduling** | Not enough data | 8.7 (160 reviews) | 8.7 (111 reviews) | 
| **Retarget** | Not enough data | 8.1 (144 reviews) | 8.3 (106 reviews) | 
| **Segmentation** | Not enough data | 8.7 (168 reviews) | 8.8 (119 reviews) | 
| **Triggered Notifications** | Not enough data | 8.5 (166 reviews) | 8.8 (113 reviews) | 

#### Analytics

| Feature | Dynamics 365 Customer Insights | Iterable | Customer.io | 
|---|---|---|---|
| **Campaign Performance** | Not enough data | 7.8 (170 reviews) | 8.3 (115 reviews) | 
| **Audience Insights** | Not enough data | 7.5 (160 reviews) | 7.6 (106 reviews) | 

#### Optimization

| Feature | Dynamics 365 Customer Insights | Iterable | Customer.io | 
|---|---|---|---|
| **A/B Testing** | Not enough data | 8.3 (165 reviews) | 8.5 (111 reviews) | 
| **Personalization** | Not enough data | 8.5 (166 reviews) | 8.8 (113 reviews) | 
| **Rich Notifications** | Not enough data | 7.7 (133 reviews) | 8.0 (109 reviews) | 
| **Integrations** | Not enough data | 7.8 (148 reviews) | 8.5 (113 reviews) | 

#### Agentic AI - Push Notification

| Feature | Dynamics 365 Customer Insights | Iterable | Customer.io | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.4 (11 reviews) | 6.4 (14 reviews) | 
| **Adaptive Learning** | Not enough data | 8.0 (11 reviews) | 6.9 (14 reviews) | 
| **Proactive Assistance** | Not enough data | 6.8 (12 reviews) | 6.5 (14 reviews) | 

### Personalization Engines

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Customer Insights** | N/A | N/A |
| **Iterable** | 8.0/10 | 49 |
| **Customer.io** | N/A | N/A |

#### Segmentation

| Feature | Dynamics 365 Customer Insights | Iterable | Customer.io | 
|---|---|---|---|
| **A/B Testing** | Not enough data | 8.8 (43 reviews) | Not enough data | 
| **Customer Profiles** | Not enough data | 8.5 (42 reviews) | Not enough data | 

#### Targeting

| Feature | Dynamics 365 Customer Insights | Iterable | Customer.io | 
|---|---|---|---|
| **Behavioral Targeting** | Not enough data | 8.1 (44 reviews) | Not enough data | 
| **Contextual Targeting** | Not enough data | 8.1 (38 reviews) | Not enough data | 

#### Triggered Content

| Feature | Dynamics 365 Customer Insights | Iterable | Customer.io | 
|---|---|---|---|
| **Geofencing** | Not enough data | 6.9 (32 reviews) | Not enough data | 
| **Triggered Emails** | Not enough data | 9.1 (43 reviews) | Not enough data | 
| **Triggered Messages** | Not enough data | 9.2 (41 reviews) | Not enough data | 

#### Personalized Content

| Feature | Dynamics 365 Customer Insights | Iterable | Customer.io | 
|---|---|---|---|
| **Recommendation Engine** | Not enough data | 7.7 (35 reviews) | Not enough data | 
| **Personalized Discounts** | Not enough data | 7.3 (31 reviews) | Not enough data | 
| **Website Personalization** | Not enough data | 6.3 (28 reviews) | Not enough data | 

#### Agentic AI - Personalization Engines

| Feature | Dynamics 365 Customer Insights | Iterable | Customer.io | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Email Template Builder

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Customer Insights** | N/A | N/A |
| **Iterable** | 8.0/10 | 17 |
| **Customer.io** | N/A | N/A |

#### Templates

| Feature | Dynamics 365 Customer Insights | Iterable | Customer.io | 
|---|---|---|---|
| **Text and Themes** | Not enough data | 8.8 (16 reviews) | Not enough data | 
| **Stock Images** | Not enough data | 5.6 (14 reviews) | Not enough data | 
| **Proofing** | Not enough data | 8.1 (15 reviews) | Not enough data | 
| **Mobile Responsive** | Not enough data | 8.7 (15 reviews) | Not enough data | 

#### Edit

| Feature | Dynamics 365 Customer Insights | Iterable | Customer.io | 
|---|---|---|---|
| **Pre-Made** | Not enough data | 7.3 (15 reviews) | Not enough data | 
| **Build** | Not enough data | 8.8 (17 reviews) | Not enough data | 
| **HTML** | Not enough data | 8.8 (16 reviews) | Not enough data | 

#### Logistics

| Feature | Dynamics 365 Customer Insights | Iterable | Customer.io | 
|---|---|---|---|
| **Analytics** | Not enough data | 8.6 (16 reviews) | Not enough data | 
| **Issues** | Not enough data | 7.8 (13 reviews) | Not enough data | 
| **Integrations** | Not enough data | 8.5 (13 reviews) | Not enough data | 
| **Shareable Link** | Not enough data | 7.6 (14 reviews) | Not enough data | 

#### Generative AI

| Feature | Dynamics 365 Customer Insights | Iterable | Customer.io | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 8.1 (12 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | 7.5 (12 reviews) | Not enough data | 

#### Agentic AI - Email Template Builder

| Feature | Dynamics 365 Customer Insights | Iterable | Customer.io | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.0 (10 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 7.7 (10 reviews) | Not enough data | 

### SMS Marketing

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Customer Insights** | N/A | N/A |
| **Iterable** | 7.6/10 | 34 |
| **Customer.io** | 7.4/10 | 95 |

#### Text Messaging

| Feature | Dynamics 365 Customer Insights | Iterable | Customer.io | 
|---|---|---|---|
| **Bulk SMS** | Not enough data | 8.4 (31 reviews) | 8.5 (85 reviews) | 
| **Two-Way Text Messaging** | Not enough data | 6.9 (27 reviews) | Feature Not Available | 
| **Text Scheduler** | Not enough data | 8.7 (29 reviews) | 8.3 (79 reviews) | 
| **Automatic Replies** | Not enough data | 6.9 (26 reviews) | Feature Not Available | 
| **Automatic URL Shortening** | Not enough data | 8.3 (26 reviews) | 6.8 (74 reviews) | 
| **MMS Marketing** | Not enough data | 6.7 (25 reviews) | 6.5 (76 reviews) | 
| **Personalization** | Not enough data | 8.5 (27 reviews) | 8.7 (86 reviews) | 
| **Transactional SMS** | Not enough data | 8.5 (26 reviews) | 8.2 (78 reviews) | 

#### SMS Platform

| Feature | Dynamics 365 Customer Insights | Iterable | Customer.io | 
|---|---|---|---|
| **Reporting** | Not enough data | 7.9 (29 reviews) | 7.5 (81 reviews) | 
| **Automation** | Not enough data | 8.2 (29 reviews) | 8.3 (84 reviews) | 
| **White Label** | Not enough data | 7.4 (22 reviews) | 7.2 (72 reviews) | 
| **Text-to-Landline** | Not enough data | 6.2 (21 reviews) | 6.2 (70 reviews) | 
| **Short Codes** | Not enough data | 7.2 (24 reviews) | 6.7 (70 reviews) | 
| **API Integration** | Not enough data | 8.6 (25 reviews) | 8.3 (82 reviews) | 

#### Agentic AI - SMS Marketing

| Feature | Dynamics 365 Customer Insights | Iterable | Customer.io | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.6 (7 reviews) | 6.4 (17 reviews) | 
| **Multi-step Planning** | Not enough data | 7.4 (7 reviews) | 6.4 (17 reviews) | 
| **Cross-system Integration** | Not enough data | 7.4 (7 reviews) | 7.5 (17 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.4 (7 reviews) | 7.2 (17 reviews) | 
| **Proactive Assistance** | Not enough data | 7.1 (7 reviews) | 7.0 (17 reviews) | 
| **Decision Making** | Not enough data | 7.6 (7 reviews) | 6.7 (18 reviews) | 

### Customer Data Platform (CDP)

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Customer Insights** | N/A | N/A |
| **Iterable** | 8.7/10 | 10 |
| **Customer.io** | 7.1/10 | 101 |

#### Data Sourcing

| Feature | Dynamics 365 Customer Insights | Iterable | Customer.io | 
|---|---|---|---|
| **Data Enrichment** | Not enough data | 8.1 (9 reviews) | 7.5 (91 reviews) | 
| **Expandability** | Not enough data | 8.3 (10 reviews) | 7.7 (93 reviews) | 
| **Content Marketing** | Feature Not Available | 8.3 (8 reviews) | 7.3 (95 reviews) | 
| **Multiple Devices** | Feature Not Available | 8.5 (9 reviews) | 8.2 (93 reviews) | 

#### Intelligence

| Feature | Dynamics 365 Customer Insights | Iterable | Customer.io | 
|---|---|---|---|
| **Marketing Metrics** | Not enough data | 8.8 (8 reviews) | 7.3 (89 reviews) | 
| **Predictive Modeling** | Not enough data | 8.1 (8 reviews) | 5.8 (87 reviews) | 
| **Recommendation Engine** | Not enough data | 7.9 (8 reviews) | 5.8 (85 reviews) | 

### Customer Journey Analytics

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Customer Insights** | N/A | N/A |
| **Iterable** | 7.5/10 | 40 |
| **Customer.io** | N/A | N/A |

#### Platform Basics

| Feature | Dynamics 365 Customer Insights | Iterable | Customer.io | 
|---|---|---|---|
| **Dynamic Segmentation** | Not enough data | 8.1 (38 reviews) | Not enough data | 
| **Journey Optimization** | Not enough data | 8.2 (38 reviews) | Not enough data | 

#### Platform Data

| Feature | Dynamics 365 Customer Insights | Iterable | Customer.io | 
|---|---|---|---|
| **Journey Reporting** | Not enough data | 7.4 (39 reviews) | Not enough data | 
| **Trends Reporting** | Not enough data | 7.1 (38 reviews) | Not enough data | 
| **Dashboards** | Not enough data | 6.8 (38 reviews) | Not enough data | 
| **Advanced Data Filtering** | Not enough data | 7.1 (37 reviews) | Not enough data | 

#### Platform Additional Functionality

| Feature | Dynamics 365 Customer Insights | Iterable | Customer.io | 
|---|---|---|---|
| **Journey Mapping** | Not enough data | 7.3 (35 reviews) | Not enough data | 
| **Integrations** | Not enough data | 7.4 (33 reviews) | Not enough data | 
| **Automated Alerts** | Not enough data | 6.9 (35 reviews) | Not enough data | 

#### Agentic AI - Customer Journey Analytics

| Feature | Dynamics 365 Customer Insights | Iterable | Customer.io | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.8 (9 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 7.2 (9 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | 7.6 (9 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | 8.0 (9 reviews) | Not enough data | 

### WhatsApp Marketing

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Customer Insights** | N/A | N/A |
| **Iterable** | N/A | N/A |
| **Customer.io** | N/A | N/A |

#### WhatsApp Messaging - WhatsApp Marketing

| Feature | Dynamics 365 Customer Insights | Iterable | Customer.io | 
|---|---|---|---|
| **Transactional Messages** | Not enough data | Not enough data | Not enough data | 
| **Bulk WhatsApp Messaging** | Not enough data | Not enough data | Not enough data | 
| **Conversational Messaging** | Not enough data | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | Not enough data | 
| **Promotional Messages** | Not enough data | Not enough data | Not enough data | 
| **Automated Replies** | Not enough data | Not enough data | Not enough data | 

#### WhatsApp Business Platform - WhatsApp Marketing

| Feature | Dynamics 365 Customer Insights | Iterable | Customer.io | 
|---|---|---|---|
| **Segmentation** | Not enough data | Not enough data | Not enough data | 
| **API Integration** | Not enough data | Not enough data | Not enough data | 
| **WhatsApp Commerce** | Not enough data | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | Not enough data | 

### Personalization

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Customer Insights** | N/A | N/A |
| **Iterable** | 7.4/10 | 16 |
| **Customer.io** | 5.7/10 | 35 |

#### Agentic AI - Personalization

| Feature | Dynamics 365 Customer Insights | Iterable | Customer.io | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.4 (15 reviews) | 5.5 (33 reviews) | 
| **Cross-system Integration** | Not enough data | 7.2 (16 reviews) | 6.3 (33 reviews) | 
| **Adaptive Learning** | Not enough data | 7.4 (15 reviews) | 5.7 (32 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.5 (14 reviews) | 5.7 (32 reviews) | 
| **Proactive Assistance** | Not enough data | 7.3 (14 reviews) | 5.4 (32 reviews) | 
| **Decision Making** | Not enough data | 7.3 (14 reviews) | 5.5 (33 reviews) | 

### Mobile Marketing

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Customer Insights** | N/A | N/A |
| **Iterable** | 7.6/10 | 191 |
| **Customer.io** | 7.4/10 | 80 |

#### Analysis

| Feature | Dynamics 365 Customer Insights | Iterable | Customer.io | 
|---|---|---|---|
| **Application Attribution** | Not enough data | 7.3 (124 reviews) ✓ Verified | Feature Not Available | 
| **Campaign Analysis** | Not enough data | 7.7 (170 reviews) ✓ Verified | 8.0 (69 reviews) | 
| **Uninstall Tracking** | Not enough data | 6.5 (113 reviews) ✓ Verified | 6.3 (56 reviews) | 
| **Custom Dashboards** | Not enough data | 6.9 (139 reviews) ✓ Verified | Feature Not Available | 

#### Campaigns

| Feature | Dynamics 365 Customer Insights | Iterable | Customer.io | 
|---|---|---|---|
| **Proximity Marketing** | Not enough data | 7.0 (113 reviews) | 7.3 (56 reviews) | 
| **Push Notifications** | Not enough data | 8.3 (146 reviews) ✓ Verified | 8.1 (64 reviews) | 
| **Bulk SMS** | Not enough data | 7.7 (124 reviews) ✓ Verified | 7.4 (63 reviews) | 
| **Two-Way Text Messaging** | Not enough data | 6.0 (101 reviews) ✓ Verified | Feature Not Available | 
| **Email Campaigns** | Not enough data | 9.3 (167 reviews) ✓ Verified | 9.3 (71 reviews) | 
| **Audience Segmentation** | Not enough data | 9.1 (165 reviews) ✓ Verified | 9.2 (71 reviews) | 

#### Engagement

| Feature | Dynamics 365 Customer Insights | Iterable | Customer.io | 
|---|---|---|---|
| **Coupons and Promotions** | Not enough data | 7.1 (109 reviews) ✓ Verified | 6.9 (54 reviews) | 

#### Platform

| Feature | Dynamics 365 Customer Insights | Iterable | Customer.io | 
|---|---|---|---|
| **Optimization** | Not enough data | 8.2 (143 reviews) ✓ Verified | 8.0 (61 reviews) | 
| **Integrations - Mobile Marketing** | Not enough data | 7.8 (126 reviews) | Feature Not Available | 
| **Internationalization** | Not enough data | 7.2 (112 reviews) ✓ Verified | 7.6 (59 reviews) | 

#### Agentic AI - Mobile Marketing

| Feature | Dynamics 365 Customer Insights | Iterable | Customer.io | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 6.7 (6 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 7.6 (7 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 6.1 (6 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 7.1 (7 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 6.9 (7 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 6.9 (6 reviews) | 

---
## Categories
**Shared Categories (1):** [Customer Data Platforms (CDP)](https://www.g2.com/categories/customer-data-platform-cdp)


**Unique to Iterable (9):** [Marketing Automation Software](https://www.g2.com/categories/marketing-automation), [Personalization Software](https://www.g2.com/categories/personalization), [Personalization Engines](https://www.g2.com/categories/personalization-engines), [SMS Marketing Software](https://www.g2.com/categories/sms-marketing), [Push Notification Software](https://www.g2.com/categories/push-notification), [Mobile Marketing Software](https://www.g2.com/categories/mobile-marketing), [WhatsApp Marketing Software](https://www.g2.com/categories/whatsapp-marketing), [Email Template Builder Software](https://www.g2.com/categories/email-template-builder), [Customer Journey Analytics Software](https://www.g2.com/categories/customer-journey-analytics)

**Unique to Customer.io (6):** [SMS Marketing Software](https://www.g2.com/categories/sms-marketing), [Personalization Software](https://www.g2.com/categories/personalization), [Push Notification Software](https://www.g2.com/categories/push-notification), [Transactional Email Software](https://www.g2.com/categories/transactional-email), [Mobile Marketing Software](https://www.g2.com/categories/mobile-marketing), [Marketing Automation Software](https://www.g2.com/categories/marketing-automation)


---
## Reviewer Demographics

### By Company Size

| Segment | Dynamics 365 Customer Insights | Iterable | Customer.io | 
|---|---|---|---|
| **Small-Business** | 25.0% | 26.9% | 58.5% | 
| **Mid-Market** | 75.0% | 55.8% | 38.0% | 
| **Enterprise** | 0% | 17.2% | 3.4% | 

### By Industry

#### Dynamics 365 Customer Insights

- **Accounting:** 12.5%
- **Staffing and Recruiting:** 6.3%
- **Sports:** 6.3%
- **Retail:** 6.3%
- **Management Consulting:** 6.3%
- **Legal Services:** 6.3%
- **Internet:** 6.3%
- **Health, Wellness and Fitness:** 6.3%
- **Education Management:** 6.3%
- **Consumer Electronics:** 6.3%
- **Other:** 31.3%

#### Iterable

- **Marketing and Advertising:** 11.2%
- **Health, Wellness and Fitness:** 8.7%
- **Financial Services:** 7.6%
- **Information Technology and Services:** 5.5%
- **Computer Software:** 4.4%
- **Internet:** 4.0%
- **Consumer Goods:** 3.9%
- **Leisure, Travel & Tourism:** 3.7%
- **Real Estate:** 3.6%
- **Retail:** 3.3%
- **Other:** 44.2%

#### Customer.io

- **Computer Software:** 14.7%
- **Financial Services:** 13.3%
- **Information Technology and Services:** 9.0%
- **Marketing and Advertising:** 8.1%
- **Health, Wellness and Fitness:** 5.2%
- **Hospital & Health Care:** 2.5%
- **Internet:** 2.4%
- **Gambling & Casinos:** 2.4%
- **Consumer Services:** 2.4%
- **Insurance:** 2.1%
- **Other:** 37.8%

---
## Alternatives

### Alternatives to Dynamics 365 Customer Insights

- [Twilio Segment](https://www.g2.com/products/twilio-segment/reviews) — 4.5/5 stars (565 reviews)
- [Salesforce Data 360 (formerly Data Cloud)](https://www.g2.com/products/salesforce-data-360-formerly-data-cloud/reviews) — 4.3/5 stars (249 reviews)
- [Tealium Customer Data Hub](https://www.g2.com/products/tealium-customer-data-hub/reviews) — 4.3/5 stars (474 reviews)
- [Bloomreach](https://www.g2.com/products/bloomreach-bloomreach/reviews) — 4.6/5 stars (765 reviews)
- [Dotdigital](https://www.g2.com/products/dotdigital/reviews) — 4.4/5 stars (1201 reviews)
- [Treasure Data Customer Data Platform](https://www.g2.com/products/treasure-data-customer-data-platform/reviews) — 4.5/5 stars (164 reviews)
- [Insider One](https://www.g2.com/products/insider-one/reviews) — 4.8/5 stars (1356 reviews)
- [Optimizely Web Experimentation](https://www.g2.com/products/optimizely-web-experimentation/reviews) — 4.2/5 stars (411 reviews)
- [Klaviyo](https://www.g2.com/products/klaviyo/reviews) — 4.6/5 stars (1350 reviews)
- [Planhat](https://www.g2.com/products/planhat/reviews) — 4.5/5 stars (926 reviews)

### Alternatives to Iterable

- [Braze](https://www.g2.com/products/braze/reviews) — 4.5/5 stars (1680 reviews)
- [Insider One](https://www.g2.com/products/insider-one/reviews) — 4.8/5 stars (1356 reviews)
- [MoEngage](https://www.g2.com/products/moengage/reviews) — 4.5/5 stars (523 reviews)
- [Klaviyo](https://www.g2.com/products/klaviyo/reviews) — 4.6/5 stars (1350 reviews)
- [Bloomreach](https://www.g2.com/products/bloomreach-bloomreach/reviews) — 4.6/5 stars (765 reviews)
- [SAP Engagement Cloud (formerly SAP Emarsys)](https://www.g2.com/products/sap-engagement-cloud-formerly-sap-emarsys/reviews) — 4.2/5 stars (618 reviews)
- [CleverTap](https://www.g2.com/products/clevertap/reviews) — 4.6/5 stars (651 reviews)
- [Ortto](https://www.g2.com/products/ortto/reviews) — 4.4/5 stars (622 reviews)
- [Agentforce Marketing (formerly Salesforce Marketing Cloud)](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud/reviews) — 4.0/5 stars (4460 reviews)
- [Blueshift](https://www.g2.com/products/blueshift/reviews) — 4.4/5 stars (285 reviews)

### Alternatives to Customer.io

- [Braze](https://www.g2.com/products/braze/reviews) — 4.5/5 stars (1680 reviews)
- [Klaviyo](https://www.g2.com/products/klaviyo/reviews) — 4.6/5 stars (1350 reviews)
- [OneSignal](https://www.g2.com/products/onesignal/reviews) — 4.7/5 stars (1183 reviews)
- [Insider One](https://www.g2.com/products/insider-one/reviews) — 4.8/5 stars (1356 reviews)
- [CleverTap](https://www.g2.com/products/clevertap/reviews) — 4.6/5 stars (651 reviews)
- [Bloomreach](https://www.g2.com/products/bloomreach-bloomreach/reviews) — 4.6/5 stars (765 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14683 reviews)
- [MoEngage](https://www.g2.com/products/moengage/reviews) — 4.5/5 stars (523 reviews)
- [WebEngage](https://www.g2.com/products/webengage/reviews) — 4.5/5 stars (751 reviews)
- [Ortto](https://www.g2.com/products/ortto/reviews) — 4.4/5 stars (622 reviews)

---
## Top Discussions

### Dynamics 365 Customer Insights

No discussions available for this product.

### Iterable

- Title: [How did you learn to use handlebars?](https://www.g2.com/discussions/27253-how-did-you-learn-to-use-handlebars) — 3 comments, 3 upvotes
  > **Top comment:** "Trial and error so far, I wish they had a catalog of video courses to take that drill down into specific features like this with examples. It looks like..."
- Title: [What is Iterable?](https://www.g2.com/discussions/what-is-iterable) — 2 comments
  > **Top comment:** "sddfgdfgdfgdfg"
- Title: [What is iterable in Java?](https://www.g2.com/discussions/what-is-iterable-in-java) — 1 comment
  > **Top comment:** "Hi there, here is a link with more information on this. 
https://download.java.net/java/early_access/loom/docs/api/java.base/java/lang/Iterable.html"
- Title: [How much does iterable cost?](https://www.g2.com/discussions/how-much-does-iterable-cost) — 1 comment
  > **Top comment:** "Hi there, please send your question using the "Contact Iterable" form button on our G2 profile and someone from our team will be in touch with you shortly on..."
- Title: [Has anyone used the "abbreviate" handlebar helper in Iterable? I keep getting an error.](https://www.g2.com/discussions/26628-has-anyone-used-the-abbreviate-handlebar-helper-in-iterable-i-keep-getting-an-error) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Following"

### Customer.io

- Title: [What is Customer.io used for?](https://www.g2.com/discussions/what-is-customer-io-used-for) — 2 comments
  > **Top comment:** "customer.io is an incredibly feature-packed combination of user messaging services into one platform."
- Title: [Is it available in Bangladesh?](https://www.g2.com/discussions/is-it-available-in-bangladesh) — 1 comment, 2 upvotes
  > **Top comment:** "Visit ClimaxRecovery or send an email to info@climaxrecovery.com +1 909 248 4443
Provide all necessary information
Recovery process starts, and your..."
- Title: [What is the best way to make automations a smoother process?](https://www.g2.com/discussions/what-is-the-best-way-to-make-automations-a-smoother-process) — 1 comment, 1 upvote
  > **Top comment:** "Start small workflows. Make use of the content that your marketing and sales teams have. Use Goals. Know when to unenroll the contacts from the automation..."
- Title: [how is this site for mails?](https://www.g2.com/discussions/36887-how-is-this-site-for-mails) — 1 comment, 1 upvote
  > **Top comment:** "I don't know"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/dynamics-365-customer-insights-vs-iterable-vs-customer-io)