Compare Dynamics 365 Customer Insights and Iterable 
Featured Products
At a Glance
Market Segments
Mid-Market (75.0% of reviews)
Mid-Market (55.6% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Dynamics 365 Customer Insights
Star Rating
(19)4.0 out of 5
Market Segments
Mid-Market (75.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Dynamics 365 Customer InsightsIterable
Star Rating
(767)4.4 out of 5
Market Segments
Mid-Market (55.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about IterableSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Iterable excels in user experience, with many praising its intuitive interface and ease of use. Users find it straightforward to create customer journeys, highlighting the platform's powerful workflow builder that allows for complex automated user journeys without the need for coding.
- According to verified reviews, Iterable's support team is frequently described as outstanding, with users noting their responsiveness and knowledge. This level of support contributes to a smoother experience, especially for those new to the platform.
- Users say that Dynamics 365 Customer Insights is a solid choice for larger organizations, as it integrates well with various Microsoft products and can handle multiple software systems. This makes it a reliable option for companies looking to build a comprehensive customer 360 view.
- Reviewers mention that while Dynamics 365 Customer Insights is user-friendly, it may not be as intuitive as Iterable for everyday tasks. Some users have expressed that the setup process can be more complex, which could pose challenges for teams looking for quick implementation.
- G2 reviewers highlight that Iterable has a significantly higher volume of recent reviews, indicating a more active user base and up-to-date feedback. This suggests that potential buyers can trust the insights shared by current users regarding the platform's performance and features.
- Users report that while both platforms offer valuable insights, Iterable's ability to support various communication channels—such as email, SMS, and push notifications—enables marketers to create unified campaigns from a single platform, which is a major advantage for those focused on multi-channel marketing strategies.
Pricing
Entry-Level Pricing
Dynamics 365 Customer Insights
No pricing availableIterable
No pricing availableFree Trial
Dynamics 365 Customer Insights
Free Trial is available
Iterable
No trial information availableRatings
Meets Requirements
8.2
11
8.5
618
Ease of Use
7.2
10
8.4
631
Ease of Setup
Not enough data
7.7
318
Ease of Admin
Not enough data
8.4
232
Quality of Support
8.1
8
8.8
601
Has the product been a good partner in doing business?
Not enough data
9.0
234
Product Direction (% positive)
6.8
11
9.0
611
Features by Category
Email Marketing
Not enough data
9.0
470
|
Verified
Not enough data
9.0
460
|
Verified
Not enough data
8.2
445
|
Verified
Not enough data
8.4
396
|
Verified
Online Marketing
Not enough data
6.2
267
|
Verified
Not enough data
8.3
401
|
Verified
Not enough data
8.4
441
|
Verified
Not enough data
8.1
399
|
Verified
Not enough data
6.9
271
|
Verified
Lead Management
Not enough data
7.3
303
|
Verified
Not enough data
7.4
334
|
Verified
Not enough data
8.6
434
|
Verified
Not enough data
6.8
273
|
Verified
Not enough data
7.7
297
|
Verified
Not enough data
7.1
289
|
Verified
Not enough data
7.3
278
|
Verified
Not enough data
7.4
279
|
Verified
Campaign Management
Not enough data
7.7
295
Not enough data
6.9
266
|
Verified
Not enough data
6.6
243
Not enough data
6.0
224
Social
Not enough data
5.7
206
Not enough data
6.1
212
Not enough data
5.8
212
Not enough data
5.7
212
Not enough data
5.9
223
Reporting & Analytics
Not enough data
7.6
433
|
Verified
Not enough data
6.6
288
|
Verified
Not enough data
6.6
277
|
Verified
Not enough data
6.5
275
|
Verified
Not enough data
5.8
227
|
Verified
Platform
Not enough data
8.1
331
|
Verified
Not enough data
8.4
332
|
Verified
Not enough data
8.5
336
|
Verified
Not enough data
7.4
224
Not enough data
8.0
310
|
Verified
Not enough data
8.3
337
|
Verified
Not enough data
7.1
241
|
Verified
Agentic AI - Marketing Automation
Not enough data
6.9
24
Not enough data
7.0
23
Not enough data
7.3
25
Not enough data
7.5
24
Not enough data
7.3
25
Not enough data
7.5
25
Integration
Not enough data
7.8
340
|
Verified
Not enough data
8.1
338
|
Verified
Not enough data
7.6
281
|
Verified
Campaigns
Not enough data
8.3
158
Not enough data
8.7
159
Not enough data
8.1
144
Not enough data
8.7
167
Not enough data
8.5
165
Analytics
Not enough data
7.8
169
Not enough data
7.5
160
Optimization
Not enough data
8.3
165
Not enough data
8.5
166
Not enough data
7.7
133
Not enough data
7.8
148
Agentic AI - Push Notification
Not enough data
7.4
11
Not enough data
8.0
11
Not enough data
6.8
12
Segmentation
Not enough data
8.8
43
Not enough data
8.5
42
Targeting
Not enough data
8.1
44
Not enough data
8.1
38
Triggered Content
Not enough data
6.9
32
Not enough data
9.1
43
Not enough data
9.2
41
Personalized Content
Not enough data
7.8
34
Not enough data
7.3
31
Not enough data
6.3
28
Agentic AI - Personalization Engines
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Templates
Not enough data
8.8
16
Not enough data
5.6
14
Not enough data
8.1
15
Not enough data
8.7
15
Edit
Not enough data
7.3
15
Not enough data
8.8
17
Not enough data
8.8
16
Logistics
Not enough data
8.6
16
Not enough data
7.8
13
Not enough data
8.5
13
Not enough data
7.6
14
Generative AI
Not enough data
8.1
12
Not enough data
7.5
12
Agentic AI - Email Template Builder
Not enough data
8.0
10
Not enough data
7.7
10
Text Messaging
Not enough data
8.6
30
Not enough data
6.9
27
Not enough data
8.7
29
Not enough data
6.9
26
Not enough data
8.3
26
Not enough data
6.7
25
Not enough data
8.5
27
Not enough data
8.5
26
SMS Platform
Not enough data
7.9
29
Not enough data
8.2
29
Not enough data
7.4
22
Not enough data
6.2
21
Not enough data
7.2
24
Not enough data
8.6
25
Agentic AI - SMS Marketing
Not enough data
7.6
7
Not enough data
7.4
7
Not enough data
7.4
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.6
7
Data Sourcing
Not enough data
8.1
9
Not enough data
8.3
10
Feature Not Available
8.3
8
Feature Not Available
8.5
9
Intelligence
Not enough data
8.8
8
Not enough data
8.1
8
Not enough data
7.9
8
Platform Basics
Not enough data
8.1
38
Not enough data
8.2
38
Platform Data
Not enough data
7.4
39
Not enough data
7.1
38
Not enough data
6.8
38
Not enough data
7.1
37
Platform Additional Functionality
Not enough data
7.3
35
Not enough data
7.4
33
Not enough data
6.9
35
Agentic AI - Customer Journey Analytics
Not enough data
7.8
9
Not enough data
7.2
9
Not enough data
7.6
9
Not enough data
8.0
9
WhatsApp Messaging - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Personalization
Not enough data
7.4
15
Not enough data
7.2
16
Not enough data
7.4
15
Not enough data
7.5
14
Not enough data
7.3
14
Not enough data
7.3
14
Analysis
Not enough data
7.3
124
|
Verified
Not enough data
7.7
169
|
Verified
Not enough data
6.5
111
|
Verified
Not enough data
6.9
138
|
Verified
Campaigns
Not enough data
7.0
113
Not enough data
8.3
145
|
Verified
Not enough data
7.7
123
|
Verified
Not enough data
6.0
101
|
Verified
Not enough data
9.2
165
|
Verified
Not enough data
9.1
162
|
Verified
Engagement
Not enough data
7.1
108
|
Verified
Platform
Not enough data
8.2
140
|
Verified
Not enough data
7.7
125
Not enough data
7.2
112
|
Verified
Agentic AI - Mobile Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dynamics 365 Customer Insights and Iterable are categorized as Customer Data Platform (CDP)
Unique Categories
Dynamics 365 Customer Insights has no unique categories
Iterable is categorized as Marketing Automation, Personalization, Personalization Engines, SMS Marketing, Push Notification, Mobile Marketing, WhatsApp Marketing, Email Template Builder, and Customer Journey Analytics
Reviews
Reviewers' Company Size
Dynamics 365 Customer Insights
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Iterable
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Accounting
12.5%
Staffing and Recruiting
6.3%
Sports
6.3%
Retail
6.3%
Management Consulting
6.3%
Other
62.5%
Marketing and Advertising
11.0%
Health, Wellness and Fitness
8.5%
Financial Services
7.6%
Information Technology and Services
5.6%
Computer Software
4.5%
Other
62.7%
Alternatives
Discussions
Dynamics 365 Customer Insights has no discussions with answers
How did you learn to use handlebars?
4 Comments
BO
You can also reach out to your CSM to get enrolled in Iterable AcademyRead more
What is Iterable?
2 Comments
DD
Hi Reina, Iterable is a customer communication platform that helps you deliver joyful experiences with harmonized, individualized, and dynamic communications...Read more
Is Iterable only for email marketing?
1 Comment
Official Response from Iterable
Iterable is a full growth marketing and user engagement platform. Iterable lets marketers seamlessly send any type of messaging, including emails, mobile...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
