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# DSS vs Dynamics 365 Sales Comparison - What are their main differences?

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DSSMicrosoft Dynamics 365 Sales[+ Add Product](#)

Reviews

**DSS** [

4.5/5(98)

](https://www.g2.com/products/dss/reviews#reviews)

**Dynamics 365 Sales** [

3.8/5(1,624)

](https://www.g2.com/products/dynamics-365-sales/reviews#reviews)

Pricing

**DSS**
 **$750** Monthly · DSS Advanced

**Dynamics 365 Sales**
 **$210** /month per user · Dynamics 365 Plan

**Pricing Insights**
from reviews

Time to Implement

**DSS**
Not enough reviews yet

**Dynamics 365 Sales**
4 months

Based on 96 responses

Return on Investment

**DSS**
Not enough reviews yet

**Dynamics 365 Sales**
18 months

Based on 72 responses

Perceived Cost

**DSS**
Not enough reviews yet

**Dynamics 365 Sales**
$$$$$

Average Discount

**DSS**
Not enough reviews yet

**Dynamics 365 Sales**
16%

Pros & Cons

**DSS**
Not enough data

**Dynamics 365 Sales**
[
Ease of Use (18)
](https://www.g2.com/products/dynamics-365-sales/reviews?filters%5Bsentiment_snippet%5D=1519878&qs=pros-and-cons#reviews)[
Integrations (11)
](https://www.g2.com/products/dynamics-365-sales/reviews?filters%5Bsentiment_snippet%5D=1519800&qs=pros-and-cons#reviews)[
Learning Curve (12)
](https://www.g2.com/products/dynamics-365-sales/reviews?filters%5Bsentiment_snippet%5D=1520507&qs=pros-and-cons#reviews)[
Complexity (7)
](https://www.g2.com/products/dynamics-365-sales/reviews?filters%5Bsentiment_snippet%5D=1520463&qs=pros-and-cons#reviews)

Integrations

**DSS**
Not enough data

**Dynamics 365 Sales**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_92f791c125019514c13f2138425a640b/hubspot-sales-hub.png "Product Avatar Image")

HubSpot Sales Hub

](https://www.g2.com/products/hubspot-sales-hub/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_0e8863a7d0763a54bbe9b93cb7529d6a/microsoft-microsoft-dynamics-365-business-central.jpg "Product Avatar Image")

Microsoft Dynamics 365...

](https://www.g2.com/products/microsoft-microsoft-dynamics-365-business-central/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_033aa224b72b00b72e8860e4e6401efc/microsoft-excel.png "Product Avatar Image")

Microsoft Excel

](https://www.g2.com/products/microsoft-excel/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_69054bc7d40597b06fc3905720ccc914/microsoft-outlook.png "Product Avatar Image")

Outlook

](https://www.g2.com/products/microsoft-outlook/reviews)[
View all
](https://www.g2.com/products/dynamics-365-sales/integrations)

Screenshots

**DSS**
 ![DSS screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/55072/expirable-direct-uploads_2F53b2135d-ed85-44dd-9763-1ec0e6a2dad7_2FDSS_infographic_1_re.jpeg)

**Dynamics 365 Sales**
 ![Dynamics 365 Sales screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/8113/New_Opportunity_form_wPresence.png)

Ratings

Meets Requirements

**DSS**

9.1

9.188

**Dynamics 365 Sales**

8.1

8.11,295

Ease of Use

**DSS**

8.8

8.890

**Dynamics 365 Sales**

7.5

7.51,301

Ease of Setup

**DSS**

8.6

8.636

**Dynamics 365 Sales**

7.2

7.2421

Ease of Admin

**DSS**

9.2

9.238

**Dynamics 365 Sales**

7.6

7.6386

Quality of Support

**DSS**

9.4

9.490

**Dynamics 365 Sales**

7.5

7.51,136

Quality of Work

**DSS**
Not enough data

**Dynamics 365 Sales**
Not enough data

Responsiveness

**DSS**
Not enough data

**Dynamics 365 Sales**
Not enough data

Expertise of Team

**DSS**
Not enough data

**Dynamics 365 Sales**
Not enough data

Execution Ability

**DSS**
Not enough data

**Dynamics 365 Sales**
Not enough data

Communication Skills

**DSS**
Not enough data

**Dynamics 365 Sales**
Not enough data

Professionalism

**DSS**
Not enough data

**Dynamics 365 Sales**
Not enough data

Has the product been a good partner in doing business?

**DSS**

9.4

9.440

**Dynamics 365 Sales**

7.8

7.8381

Product Direction (% positive)

**DSS**

9.2

9.287

**Dynamics 365 Sales**

6.3

6.31,269

Features

CRM[Hide 141 FeaturesShow 141 Features](javascript:void(0);)

Not enough data

7.9

1,205

Sales Force Automation

Contact & Account Management

Not enough data

8.1(won by default)

967

|

Verified

Partner Relationship Mgmt. (PRM)

Not enough data

7.9(won by default)

679

|

Verified

Opportunity & Pipeline Mgmt.

Not enough data

7.9(won by default)

909

|

Verified

Task / Activity Management

Not enough data

7.8(won by default)

973

|

Verified

Territory & Quota Management

Not enough data

7.6(won by default)

736

|

Verified

Desktop Integration

Not enough data

7.9(won by default)

871

|

Verified

Product & Price List Management

Not enough data

7.6(won by default)

730

|

Verified

Quote & Order Management

Not enough data

7.8(won by default)

723

|

Verified

Customer Contract Management

Not enough data

8.0(won by default)

768

|

Verified

Contract/License Management

Not enough data

Not enough data

Marketing Automation

Email Marketing

Not enough data

7.6(won by default)

754

|

Verified

Campaign Management

Not enough data

7.5(won by default)

732

|

Verified

Lead Management

Not enough data

7.9(won by default)

824

|

Verified

Marketing ROI Analytics

Not enough data

7.6(won by default)

642

|

Verified

Email Management

Not enough data

Not enough data

File Management

Not enough data

Not enough data

Deal Management

Not enough data

Not enough data

Customer Support

Case Management

Not enough data

8.0(won by default)

708

|

Verified

Customer Support Portal

Not enough data

7.8(won by default)

672

|

Verified

Knowledge Base

Not enough data

7.9(won by default)

694

|

Verified

Call Center Features

Not enough data

7.7(won by default)

603

|

Verified

Support Analytics

Not enough data

7.9(won by default)

630

|

Verified

Workflow Management

Not enough data

Not enough data

Opportunity Management

Not enough data

Not enough data

Sales Pipeline Management

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Pipeline Management

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Visual Analytics

Not enough data

Not enough data

Template Management

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Channel Management

Not enough data

Not enough data

Commission Management

Not enough data

Not enough data

Field Sales Management

Not enough data

Not enough data

Reporting & Analytics

Reporting

Not enough data

7.9(won by default)

897

|

Verified

Dashboards

Not enough data

7.9(won by default)

946

|

Verified

Forecasting

Not enough data

7.7(won by default)

784

|

Verified

Mobile & Social

Social Collaboration Features

Not enough data

7.5(won by default)

556

|

Verified

Social Network Integration

Not enough data

7.6(won by default)

550

|

Verified

Mobile User Support

Not enough data

7.4(won by default)

621

|

Verified

Third-Party Integrations

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Customer Support

Not enough data

Not enough data

Multi-Channel Social Integration

Not enough data

Not enough data

Platform

Customization

Not enough data

8.1(won by default)

294

|

Verified

Workflow Capability

Not enough data

8.1(won by default)

310

|

Verified

User, Role, and Access Management

Not enough data

8.2(won by default)

303

|

Verified

Internationalization

Not enough data

7.9(won by default)

228

|

Verified

Sandbox / Test Environments

Not enough data

7.9(won by default)

250

|

Verified

Document & Content Mgmt.

Not enough data

7.9(won by default)

278

|

Verified

Performance and Reliability

Not enough data

7.7(won by default)

293

|

Verified

Output Document Generation

Not enough data

7.8(won by default)

255

|

Verified

Mobile Access

Not enough data

Not enough data

Lead Generation

Not enough data

Not enough data

Integration

Data Import & Export Tools

Not enough data

7.9(won by default)

298

|

Verified

Integration APIs

Not enough data

7.8(won by default)

235

|

Verified

Breadth of Partner Applications

Not enough data

7.6(won by default)

240

|

Verified

Third-Party Integration

Not enough data

Not enough data

Internal Chat Integration

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Prospecting Tools

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

7.9(won by default)

18

Generative AI

Not enough data

Not enough data

Proposal Generation

Not enough data

Not enough data

Agentic AI - CRM

Autonomous Task Execution

Not enough data

8.3(won by default)

5

Multi-step Planning

Not enough data

7.7(won by default)

5

Cross-system Integration

Not enough data

8.3(won by default)

9

Adaptive Learning

Not enough data

9.0(won by default)

5

Natural Language Interaction

Not enough data

8.3(won by default)

5

Proactive Assistance

Not enough data

9.0(won by default)

5

Decision Making

Not enough data

9.0(won by default)

5

Calendar/Reminder System

Not enough data

Not enough data

Additional Functionality

Search/Filter

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Lead Capture

Not enough data

Not enough data

Batch Processing

Not enough data

Not enough data

Email Tracking

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Pipeline Reports

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Segmentation

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Role-Based Permissions

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Contact Database

Not enough data

Not enough data

Referral Tracking

Not enough data

Not enough data

Quotes/Estimates

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Lead Qualification

Not enough data

Not enough data

Marketing Automation

Not enough data

Not enough data

Email Templates

Not enough data

Not enough data

Sales Reports

Not enough data

Not enough data

Customer Journey Mapping

Not enough data

Not enough data

Reminders

Not enough data

Not enough data

Lead Scoring

Not enough data

Not enough data

Data Security

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Calendar Sync

Not enough data

Not enough data

For Startups

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Sales Trend Analysis

Not enough data

Not enough data

For iPad Devices

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

For Mac Devices

Not enough data

Not enough data

Landing Pages/Web Forms

Not enough data

Not enough data

Lead Nurturing

Not enough data

Not enough data

Gamification

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Web-based Deployment

Not enough data

Not enough data

Softphone

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Customer Database

Not enough data

Not enough data

Event Triggered Actions

Not enough data

Not enough data

Mobile App

Not enough data

Not enough data

Email Sequences

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Lead Assignment

Not enough data

Not enough data

For Small Businesses

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Business Card/Badge Scanning

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Customer Social Profiles

Not enough data

Not enough data

Social Promotion

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Engagement Tracking

Not enough data

Not enough data

Social Media Monitoring

Not enough data

Not enough data

Customer Engagement

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Brand Tracking

Not enough data

Not enough data

Audience Targeting

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Sales Analytics[Hide 58 FeaturesShow 58 Features](javascript:void(0);)

Not enough data

8.6

23

Agentic AI - Sales Analytics

Autonomous Task Execution

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

CRM Integration

Not enough data

Not enough data

Data Sourcing

Data Sourcing

Not enough data

8.7(won by default)

22

Exporting & Sharing Data

Not enough data

8.4(won by default)

22

Multi-Device Data Visualization

Not enough data

8.3(won by default)

21

Interactive Dashboards

Not enough data

8.2(won by default)

22

Data Segmentation

Not enough data

8.7(won by default)

21

Predictive Analytics

Lead Scoring

Not enough data

8.7(won by default)

21

Opportunity Scoring

Not enough data

8.7(won by default)

20

Risk Analysis

Not enough data

8.4(won by default)

20

Live Forecasting

Not enough data

8.4(won by default)

20

Budgeting/Forecasting

Not enough data

Not enough data

Correlation Analysis

Not enough data

Not enough data

Competitive Analysis

Not enough data

Not enough data

Sales Trend Analysis

Not enough data

Not enough data

Statistical Analysis

Not enough data

Not enough data

Sales Management

Live Pipeline Management

Not enough data

8.8(won by default)

21

Sales Gamification

Not enough data

8.8(won by default)

20

Account-Based Analytics

Not enough data

8.4(won by default)

21

Activity Tracking

Not enough data

8.7(won by default)

21

Predictive Analytics

Not enough data

Not enough data

Visual Analytics

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Lead Management

Not enough data

Not enough data

Opportunity Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Additional Functionality

Dynamic Modeling

Not enough data

Not enough data

Lead Qualification

Not enough data

Not enough data

Lead Capture

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Contact Database

Not enough data

Not enough data

API

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Role-Based Permissions

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Dashboard Creation

Not enough data

Not enough data

Modeling & Simulation

Not enough data

Not enough data

Exception Reporting

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Sales Reports

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

"What If" Scenarios

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Graphical Data Presentation

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Business Process Control

Not enough data

Not enough data

Multi-Currency

Not enough data

Not enough data

Pipeline Reports

Not enough data

Not enough data

Sales Coaching[Hide 50 FeaturesShow 50 Features](javascript:void(0);)

Not enough data

8.6

6

Agentic AI - Sales Coaching

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

AI/Machine Learning

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Training

Knowledge Base

Not enough data

8.9(won by default)

6

Coaching Materials

Not enough data

8.6(won by default)

6

Playbook Creation

Not enough data

7.5(won by default)

6

Video Record

Not enough data

8.6(won by default)

6

Feedback

Review

Not enough data

8.9(won by default)

6

Scorecard

Not enough data

8.9(won by default)

6

Coaching Card

Not enough data

8.6(won by default)

6

Leaderboard

Not enough data

9.2(won by default)

6

Real-Time Updates

Not enough data

8.6(won by default)

6

Notifications

Not enough data

8.6(won by default)

6

Competition

Not enough data

8.6(won by default)

6

Generative AI

AI Text Summarization

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Additional Functionality

Performance Metrics

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Gamification

Not enough data

Not enough data

Automatic Transcription

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Sales Reports

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Built-in Course Authoring

Not enough data

Not enough data

Learning Paths/Tracks

Not enough data

Not enough data

Assessment Management

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Conversation Intelligence

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Goal Setting/Tracking

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Learning Management

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Training Management

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Content Library

Not enough data

Not enough data

Recommendations

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

Performance Management

Not enough data

Not enough data

Onboarding

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Show 2 feature categories with incomplete data

Professional Services[Hide 16 FeaturesShow 16 Features](javascript:void(0);)

Not enough data

Not enough data

Planning

Needs Assessment

Not enough data

Not enough data

Resource Allocation

Not enough data

Not enough data

Stayed within Budget

Not enough data

Not enough data

Statement of Work

Not enough data

Not enough data

Best Practices

Not enough data

Not enough data

Delivery

Technical Expertise

Not enough data

Not enough data

Met Deadlines

Not enough data

Not enough data

Meeting Management

Not enough data

Not enough data

Project Updates

Not enough data

Not enough data

Scope Management

Not enough data

Not enough data

Roll-out

Not enough data

Not enough data

Support

Go Live Support

Not enough data

Not enough data

Documentation

Not enough data

Not enough data

Training 

Not enough data

Not enough data

Metrics

Not enough data

Not enough data

Admin Services

Not enough data

Not enough data

B2B Services[Hide 4 FeaturesShow 4 Features](javascript:void(0);)

Not enough data

Not enough data

Team Quality

Change Management Skills

Not enough data

Not enough data

Executive Presence

Not enough data

Not enough data

Vertical Expertise

Not enough data

Not enough data

Technology Partnerships

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![DSS](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_cc1faa54135247a7bfe8cd090bc0561f/dss.png "DSS")](https://www.g2.com/products/dss/reviews)

DSS

Small-Business(50 or fewer emp.)

92.7%

Mid-Market(51-1000 emp.)

7.3%

Enterprise(\> 1000 emp.)

0%

[![Dynamics 365 Sales](https://images.g2crowd.com/uploads/product/hd_favicon/4f78b7a6cf55be3072d0203c78e0e657/dynamics-365-sales.png "Dynamics 365 Sales")](https://www.g2.com/products/dynamics-365-sales/reviews)

Dynamics 365 Sales

Small-Business(50 or fewer emp.)

31.1%

Mid-Market(51-1000 emp.)

39.5%

Enterprise(\> 1000 emp.)

29.5%

Small-Business

(50 or fewer emp.)

92.7%

31.1%

Mid-Market

(51-1000 emp.)

7.3%

39.5%

Enterprise

(\> 1000 emp.)

0%

29.5%

Reviewers' Industry

[![DSS](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_cc1faa54135247a7bfe8cd090bc0561f/dss.png "DSS")](https://www.g2.com/products/dss/reviews)
DSS

Law Practice

52.1%

Legal Services

18.8%

Medical Practice

15.6%

Health, Wellness and Fitness

2.1%

Writing and Editing

1.0%

Other

10.4%

[![Dynamics 365 Sales](https://images.g2crowd.com/uploads/product/hd_favicon/4f78b7a6cf55be3072d0203c78e0e657/dynamics-365-sales.png "Dynamics 365 Sales")](https://www.g2.com/products/dynamics-365-sales/reviews)
Dynamics 365 Sales

Information Technology and Services

12.7%

Computer Software

8.3%

Marketing and Advertising

3.9%

Retail

3.9%

Financial Services

3.9%

Other

67.3%

Alternatives

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The Free Website Guys
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[
webdew
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**Dynamics 365 Sales Alternatives**

 ![Salesforce Sales Cloud](https://images.g2crowd.com/uploads/product/hd_favicon/826ce87155a61f72d3dfd92c5283eed8/agentforce-sales-formerly-salesforce-sales-cloud.svg "Salesforce Sales Cloud")

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Salesforce Sales Cloud
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[
ActiveCampaign
](/products/activecampaign/reviews)

 ![HubSpot Sales Hub](https://images.g2crowd.com/uploads/product/hd_favicon/4197737e447f044e17be1a5ebb4ba193/hubspot-sales-hub.svg "HubSpot Sales Hub")

[
HubSpot Sales Hub
](/products/hubspot-sales-hub/reviews)

 ![Pipedrive](https://images.g2crowd.com/uploads/product/hd_favicon/4012f2359ca0b1f88b2455f83adaa4ef/pipedrive.svg "Pipedrive")

[
Pipedrive
](/products/pipedrive/reviews)

## DSS vs Dynamics 365 Sales

When assessing the two solutions, reviewers found DSS easier to use, set up, and administer. Reviewers also preferred doing business with DSS overall.

- Reviewers felt that DSS meets the needs of their business better than Dynamics 365 Sales.
- When comparing quality of ongoing product support, reviewers felt that DSS is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of DSS over Dynamics 365 Sales.