# DSS vs Dynamics 365 Sales Comparison | | DSS | Dynamics 365 Sales | |---|---|---| | **Star Rating** | 4.5 out of 5 | 3.8 out of 5 | | **Total Reviews** | 98 | 1,619 | | **Largest Market Segment** | Small-Business (92.7% of reviews) | Mid-Market (39.4% of reviews) | | **Entry Level Price** | $750 Monthly | $210/month per user | --- ## Top Pros & Cons ### DSS **Not enough data** ### Dynamics 365 Sales Pros: - Ease of Use (18 reviews) - Integrations (11 reviews) Cons: - Learning Curve (12 reviews) - Complexity (7 reviews) --- ## Ratings Comparison | Rating | DSS | Dynamics 365 Sales | |---|---|---| | **Meets Requirements** | 9.1 (88 reviews) | 8.1 (1292 reviews) | | **Ease of Use** | 8.8 (90 reviews) | 7.4 (1298 reviews) | | **Ease of Setup** | 8.6 (36 reviews) | 7.2 (418 reviews) | | **Ease of Admin** | 9.2 (38 reviews) | 7.6 (385 reviews) | | **Quality of Support** | 9.4 (90 reviews) | 7.5 (1133 reviews) | | **Quality of Work** | Not enough data | Not enough data | | **Responsiveness** | Not enough data | Not enough data | | **Expertise of Team** | Not enough data | Not enough data | | **Execution Ability** | Not enough data | Not enough data | | **Communication Skills** | Not enough data | Not enough data | | **Professionalism** | Not enough data | Not enough data | | **Has the product been a good partner in doing business?** | 9.4 (40 reviews) | 7.8 (380 reviews) | | **Product Direction (% positive)** | 9.2 (87 reviews) | 6.3 (1268 reviews) | --- ## Pricing ### DSS #### Entry-Level Pricing Plan: DSS Advanced Price: $750 Monthly Description: DSS Advanced includes everything in DSS Basic plus our Customer Relationship Management (CRM) tool. Key Features: - Unlimited User Accounts - DSS Forum Access - Website Hosting [Browse all 3 editions](https://www.g2.com/products/dss/pricing) #### Free Trial No ### Dynamics 365 Sales #### Entry-Level Pricing Plan: Dynamics 365 Plan Price: $210 /month per user Description: Get full use of all applications in one comprehensive, cost-efficient option. [Browse all 3 editions](https://www.g2.com/products/dynamics-365-sales/pricing) #### Free Trial No --- ## Features Comparison By Category ### CRM | Product | Score | Reviews | |---|---|---| | **DSS** | N/A | N/A | | **Dynamics 365 Sales** | 7.9/10 | 1202 | #### Sales Force Automation | Feature | DSS | Dynamics 365 Sales | |---|---|---| | **Contact & Account Management** | Not enough data | 8.1 (965 reviews) ✓ Verified | | **Partner Relationship Mgmt. (PRM)** | Not enough data | 7.9 (679 reviews) ✓ Verified | | **Opportunity & Pipeline Mgmt.** | Not enough data | 7.9 (906 reviews) ✓ Verified | | **Task / Activity Management** | Not enough data | 7.8 (972 reviews) ✓ Verified | | **Territory & Quota Management** | Not enough data | 7.6 (736 reviews) ✓ Verified | | **Desktop Integration** | Not enough data | 7.9 (870 reviews) ✓ Verified | | **Product & Price List Management** | Not enough data | 7.6 (730 reviews) ✓ Verified | | **Quote & Order Management** | Not enough data | 7.8 (721 reviews) ✓ Verified | | **Customer Contract Management** | Not enough data | 8.0 (768 reviews) ✓ Verified | #### Marketing Automation | Feature | DSS | Dynamics 365 Sales | |---|---|---| | **Email Marketing** | Not enough data | 7.6 (754 reviews) ✓ Verified | | **Campaign Management** | Not enough data | 7.5 (732 reviews) ✓ Verified | | **Lead Management** | Not enough data | 7.8 (822 reviews) ✓ Verified | | **Marketing ROI Analytics** | Not enough data | 7.6 (642 reviews) ✓ Verified | #### Customer Support | Feature | DSS | Dynamics 365 Sales | |---|---|---| | **Case Management** | Not enough data | 8.0 (708 reviews) ✓ Verified | | **Customer Support Portal** | Not enough data | 7.8 (672 reviews) ✓ Verified | | **Knowledge Base** | Not enough data | 7.9 (694 reviews) ✓ Verified | | **Call Center Features** | Not enough data | 7.7 (603 reviews) ✓ Verified | | **Support Analytics** | Not enough data | 7.9 (630 reviews) ✓ Verified | #### Reporting & Analytics | Feature | DSS | Dynamics 365 Sales | |---|---|---| | **Reporting** | Not enough data | 7.9 (896 reviews) ✓ Verified | | **Dashboards** | Not enough data | 7.9 (946 reviews) ✓ Verified | | **Forecasting** | Not enough data | 7.7 (783 reviews) ✓ Verified | #### Mobile & Social | Feature | DSS | Dynamics 365 Sales | |---|---|---| | **Social Collaboration Features** | Not enough data | 7.5 (556 reviews) ✓ Verified | | **Social Network Integration** | Not enough data | 7.6 (550 reviews) ✓ Verified | | **Mobile User Support** | Not enough data | 7.4 (620 reviews) ✓ Verified | #### Platform | Feature | DSS | Dynamics 365 Sales | |---|---|---| | **Customization** | Not enough data | 8.1 (293 reviews) ✓ Verified | | **Workflow Capability** | Not enough data | 8.1 (308 reviews) ✓ Verified | | **User, Role, and Access Management** | Not enough data | 8.2 (302 reviews) ✓ Verified | | **Internationalization** | Not enough data | 7.9 (227 reviews) ✓ Verified | | **Sandbox / Test Environments** | Not enough data | 7.9 (249 reviews) ✓ Verified | | **Document & Content Mgmt.** | Not enough data | 7.8 (276 reviews) ✓ Verified | | **Performance and Reliability** | Not enough data | 7.7 (292 reviews) ✓ Verified | | **Output Document Generation** | Not enough data | 7.8 (254 reviews) ✓ Verified | #### Integration | Feature | DSS | Dynamics 365 Sales | |---|---|---| | **Data Import & Export Tools** | Not enough data | 7.9 (297 reviews) ✓ Verified | | **Integration APIs** | Not enough data | 7.8 (234 reviews) ✓ Verified | | **Breadth of Partner Applications** | Not enough data | 7.6 (239 reviews) ✓ Verified | #### Generative AI | Feature | DSS | Dynamics 365 Sales | |---|---|---| | **AI Text Generation** | Not enough data | 8.1 (18 reviews) | #### Agentic AI - CRM | Feature | DSS | Dynamics 365 Sales | |---|---|---| | **Autonomous Task Execution** | Not enough data | 8.0 (5 reviews) | | **Multi-step Planning** | Not enough data | 6.7 (5 reviews) | | **Cross-system Integration** | Not enough data | 7.7 (8 reviews) | | **Adaptive Learning** | Not enough data | 9.0 (5 reviews) | | **Natural Language Interaction** | Not enough data | 8.3 (5 reviews) | | **Proactive Assistance** | Not enough data | 8.7 (5 reviews) | | **Decision Making** | Not enough data | 8.3 (5 reviews) | ### Professional Services | Product | Score | Reviews | |---|---|---| | **DSS** | N/A | N/A | | **Dynamics 365 Sales** | N/A | N/A | #### Planning | Feature | DSS | Dynamics 365 Sales | |---|---|---| | **Needs Assessment** | Not enough data | Not enough data | | **Resource Allocation** | Not enough data | Not enough data | | **Stayed within Budget** | Not enough data | Not enough data | | **Statement of Work** | Not enough data | Not enough data | | **Best Practices** | Not enough data | Not enough data | #### Delivery | Feature | DSS | Dynamics 365 Sales | |---|---|---| | **Technical Expertise** | Not enough data | Not enough data | | **Met Deadlines** | Not enough data | Not enough data | | **Meeting Management** | Not enough data | Not enough data | | **Project Updates** | Not enough data | Not enough data | | **Scope Management** | Not enough data | Not enough data | | **Roll-out** | Not enough data | Not enough data | #### Support | Feature | DSS | Dynamics 365 Sales | |---|---|---| | **Go Live Support** | Not enough data | Not enough data | | **Documentation** | Not enough data | Not enough data | | **Training ** | Not enough data | Not enough data | | **Metrics** | Not enough data | Not enough data | | **Admin Services** | Not enough data | Not enough data | ### Sales Analytics | Product | Score | Reviews | |---|---|---| | **DSS** | N/A | N/A | | **Dynamics 365 Sales** | 8.5/10 | 22 | #### Agentic AI - Sales Analytics | Feature | DSS | Dynamics 365 Sales | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | #### Data Sourcing | Feature | DSS | Dynamics 365 Sales | |---|---|---| | **Data Sourcing** | Not enough data | 8.7 (21 reviews) | | **Exporting & Sharing Data** | Not enough data | 8.5 (21 reviews) | | **Multi-Device Data Visualization** | Not enough data | 8.4 (20 reviews) | | **Interactive Dashboards** | Not enough data | 8.1 (21 reviews) | | **Data Segmentation** | Not enough data | 8.7 (20 reviews) | #### Predictive Analytics | Feature | DSS | Dynamics 365 Sales | |---|---|---| | **Lead Scoring** | Not enough data | 8.7 (20 reviews) | | **Opportunity Scoring** | Not enough data | 8.6 (19 reviews) | | **Risk Analysis** | Not enough data | 8.3 (19 reviews) | | **Live Forecasting** | Not enough data | 8.3 (19 reviews) | #### Sales Management | Feature | DSS | Dynamics 365 Sales | |---|---|---| | **Live Pipeline Management** | Not enough data | 8.8 (20 reviews) | | **Sales Gamification** | Not enough data | 8.7 (19 reviews) | | **Account-Based Analytics** | Not enough data | 8.5 (20 reviews) | | **Activity Tracking** | Not enough data | 8.7 (20 reviews) | ### Sales Coaching | Product | Score | Reviews | |---|---|---| | **DSS** | N/A | N/A | | **Dynamics 365 Sales** | 8.6/10 | 6 | #### Agentic AI - Sales Coaching | Feature | DSS | Dynamics 365 Sales | |---|---|---| | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | #### Training | Feature | DSS | Dynamics 365 Sales | |---|---|---| | **Knowledge Base** | Not enough data | 8.9 (6 reviews) | | **Coaching Materials** | Not enough data | 8.6 (6 reviews) | | **Playbook Creation** | Not enough data | 7.5 (6 reviews) | | **Video Record** | Not enough data | 8.6 (6 reviews) | #### Feedback | Feature | DSS | Dynamics 365 Sales | |---|---|---| | **Review** | Not enough data | 8.9 (6 reviews) | | **Scorecard** | Not enough data | 8.9 (6 reviews) | | **Coaching Card** | Not enough data | 8.6 (6 reviews) | | **Leaderboard** | Not enough data | 9.2 (6 reviews) | | **Real-Time Updates** | Not enough data | 8.6 (6 reviews) | | **Notifications** | Not enough data | 8.6 (6 reviews) | | **Competition** | Not enough data | 8.6 (6 reviews) | #### Generative AI | Feature | DSS | Dynamics 365 Sales | |---|---|---| | **AI Text Summarization** | Not enough data | Not enough data | ### B2B Services | Product | Score | Reviews | |---|---|---| | **DSS** | N/A | N/A | | **Dynamics 365 Sales** | N/A | N/A | #### Team Quality | Feature | DSS | Dynamics 365 Sales | |---|---|---| | **Change Management Skills** | Not enough data | Not enough data | | **Executive Presence** | Not enough data | Not enough data | | **Vertical Expertise** | Not enough data | Not enough data | | **Technology Partnerships** | Not enough data | Not enough data | --- ## Categories **Unique to DSS (1):** [Website Design Services](https://www.g2.com/categories/website-design) **Unique to Dynamics 365 Sales (3):** [CRM Software](https://www.g2.com/categories/crm), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching) --- ## Reviewer Demographics ### By Company Size | Segment | DSS | Dynamics 365 Sales | |---|---|---| | **Small-Business** | 92.7% | 31.0% | | **Mid-Market** | 7.3% | 39.4% | | **Enterprise** | 0% | 29.6% | ### By Industry #### DSS - **Law Practice:** 52.1% - **Legal Services:** 18.8% - **Medical Practice:** 15.6% - **Health, Wellness and Fitness:** 2.1% - **Writing and Editing:** 1.0% - **Public Relations and Communications:** 1.0% - **Primary/Secondary Education:** 1.0% - **Non-Profit Organization Management:** 1.0% - **Marketing and Advertising:** 1.0% - **Management Consulting:** 1.0% - **Other:** 5.2% #### Dynamics 365 Sales - **Information Technology and Services:** 12.6% - **Computer Software:** 8.4% - **Retail:** 3.9% - **Marketing and Advertising:** 3.9% - **Financial Services:** 3.9% - **Accounting:** 2.8% - **Education Management:** 2.3% - **Non-Profit Organization Management:** 2.3% - **Insurance:** 2.3% - **Real Estate:** 2.3% - **Other:** 55.3% --- ## Alternatives ### Alternatives to DSS - [The Free Website Guys](https://www.g2.com/products/the-free-website-guys/reviews) — 4.9/5 stars (1350 reviews) - [SmartSites](https://www.g2.com/products/smartsites/reviews) — 4.8/5 stars (253 reviews) - [WebFX](https://www.g2.com/products/webfx/reviews) — 4.8/5 stars (203 reviews) - [webdew](https://www.g2.com/products/webdew/reviews) — 4.9/5 stars (223 reviews) - [SmartBug Media](https://www.g2.com/products/smartbug/reviews) — 4.8/5 stars (213 reviews) - [New Breed](https://www.g2.com/products/new-breed/reviews) — 4.7/5 stars (97 reviews) - [Content Beta](https://www.g2.com/products/content-beta/reviews) — 4.7/5 stars (80 reviews) - [Hibu](https://www.g2.com/products/hibu/reviews) — 3.8/5 stars (10 reviews) - [Instrumental Group](https://www.g2.com/products/revenue-river-instrumental-group/reviews) — 4.7/5 stars (38 reviews) - [Scorpion](https://www.g2.com/products/scorpion/reviews) — 4.5/5 stars (60 reviews) ### Alternatives to Dynamics 365 Sales - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25816 reviews) - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14695 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13827 reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3055 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2930 reviews) - [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1430 reviews) - [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1233 reviews) - [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1157 reviews) - [SAP Sales Cloud](https://www.g2.com/products/sap-sap-sales-cloud/reviews) — 4.2/5 stars (999 reviews) - [Pipeline CRM](https://www.g2.com/products/pipeline-crm/reviews) — 4.3/5 stars (952 reviews) --- ## Top Discussions ### DSS - Title: [Will DSS help me manage my social media?](https://www.g2.com/discussions/social-media-bfdd84d6-9792-43fe-890c-105c61c34d38) — 2 comments, 1 upvote > **Top comment:** "DSS officially answered it. . .and my answer is simply, "YES!"" - Title: [How does DSS help me with online reviews?](https://www.g2.com/discussions/online-reviews) — 1 comment, 2 upvotes *(includes official response)* > **Top comment:** "DSS has a reputation management tool which allows you to see where you have been mentioned all over the web, what people said, as well as every online review..." - Title: [Does DSS have CRM functionality?](https://www.g2.com/discussions/functionality-e37000c5-5366-47e8-bdeb-83c1c09c6a38) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "DSS has built-in CRM that will allow you to set up follow-up campaigns, create email blasts and newsletters, easily manage your inquiries and generally keep..." - Title: [What kind of businesses work best with DSS?](https://www.g2.com/discussions/industries-fbc069e0-0b03-4dce-82f4-4f95b1b1dbf4) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "DSS was built for the legal and medical worlds. However, we have many other types of businesses leveraging the power of DSS including; video studios,..." - Title: [Does DSS integrate with other software tools?](https://www.g2.com/discussions/integration-c5b06b57-0ff8-42c6-9f04-7a0529d0a9ab) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "Yes! Currently, DSS integrates with several other marketing software tools including Infusionsoft, Captorra, Call Tracking Metrics, Ngage Chat, Apex Chat,..." ### Dynamics 365 Sales - Title: [how can i creat a new feild for the contact?](https://www.g2.com/discussions/how-can-i-creat-a-new-feild-for-the-contact) — 3 comments, 1 upvote > **Top comment:** "you must have the "System customizer" and/or "System Administrator" role, If you do you can Click on the "Form Editor" when you have a contact open, you will..." - Title: [What is Microsoft Dynamics CRM competitive advantage?](https://www.g2.com/discussions/what-is-microsoft-dynamics-crm-competitive-advantage) — 3 comments, 1 upvote > **Top comment:** "Dynamics CRM has the advantage of being a part of Microsoft. Some see that as a pro, others a con. Nonetheless, it is a full featured CRM just like several..." - Title: [I'm new to Dynamics 365 Sales and struggling to set up and customize the sales pipeline. Can someone guide me through this process?](https://www.g2.com/discussions/i-m-new-to-dynamics-365-sales-and-struggling-to-set-up-and-customize-the-sales-pipeline-can-someone-guide-me-through-this-process) — 2 comments > **Top comment:** "To set up and customize your sales pipeline in Dynamics 365 Sales: Define Sales Stages: Go to Settings > Sales > Sales Process to set stages like "Lead,"..." - Title: [What is Dynamics 365 Sales used for?](https://www.g2.com/discussions/what-is-dynamics-365-sales-used-for) — 1 comment > **Top comment:** " Lead management: Capturing and nurturing leads, assigning them to sales representatives, and tracking their progress through the sales funnel. ..." - Title: [What Dynamics 365 application can be used for point of sales?](https://www.g2.com/discussions/what-dynamics-365-application-can-be-used-for-point-of-sales) — 1 comment > **Top comment:** "1. In-store and Online Sales. 2.Inventory Management. 3.Customer Engagement. 4.Omnichannel Capabilities. 5.Payment Processing. 6.Reporting and Analytics." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/dss-vs-dynamics-365-sales)